Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast

  3303 Main St Springfield, MA 01107-1111

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  Comcast, Inc.

  27432 Groesbeck Hwy Roseville, MI 48066-2715

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  Comcast, Inc.

  2505 S Industrial Hwy Ann Arbor, MI 48104-6129

Review Details

• Review fromNicole E

  Date: 07/02/2023

  2 stars
  Xfinty mobile was offering a promotion for $100 per line to switch carriers. I brought both of my lines over from Verizon. The grace period was within 3 months. After the 3 months I started questioning the company when I would receive my incentives. They continued to state that I would be receiving them shortly. After 6 months, of complaining I requested to speak with the manager. A manager finally came to the phone and stated, " I would still receive my 2 $100 visa cards in the mail, and he gave me a $100 credit on my phone bill for the inconvenience." This conversation was recorded. It has been 2 months later, and I have yet to receive my 2 $100 Visa cards. Xfinty is promoting false advertisement to attract new costumers.

• Review fromCharles M

  Date: 07/02/2023

  1 star
  I want to know why I am in the United States and have to talk to people not in the United States for customer service? I have talked to customer service 3 times to get a tech appointment, it was 45 minutes Thursday to get a tech appointment for Sunday, that was not a valid appointment. This is the worst customer service that I have had in a while. Why does Comcast not have local customer service that will handle customer concerns promptly and correctly. I have been without service for 7 days, this is ridiculous and there is no reason for this. I am very angry and disappointed that I pay this much for service, and get the runaround for a week and still no service.

• Review fromEvan C

  Date: 07/02/2023

  1 star
  I was offered a promotional discount by one of Comcast's agents. If I switched from my current mobile provider to there services, they would apply a $30 discount to my internet bill. They never applied the discount and whenever I attempted to contact them I would be rerouted to another department over and over again, sometimes back to the same department. I was able to find someone to assist me, but it seem that whatever this agent did just made the situation worse.

• Review fromStephen F

  Date: 07/01/2023

  1 star
  **************** is nonexistant which is as good as there service in general.

• Review fromMelissa F

  Date: 07/01/2023

  1 star
  Xfinity mobile is not unlocking the phone I paid for. The phone they promised I wouldn't have to pay for if the line was transferred in form another carrier. However I did pay for the phone, because each time I called to ask why I was being charged for it, they promised the issue would be taken care of. But, they didn't, whatever.
  Now, I am changing carriers, to one who has excellent customer service and doesn't cost me an arm and a leg. However, I cannot get xfinity to unlock my phone. I have been trying for 3 weeks, each day calling them to request my phone be unlocked. Each day they assure me that I will receive an email (within 24 to 72 hours) with an unlock code. I received 3 codes so far that do not work. The last time, I was assured by xfinity that the phone was unlocked and I could begin porting the number to the new carrier. I did begin the porting process, tried to unlock with the code I was sent, but the number transferred, and my phone is still locked. I have been calling xfinity to again get my phone unlocked. I was told I would have to go to a comcast/xfinity store to have them unlock my phone in person. The nearest store to me, since I have moved from the original area where I was receiving service, is another state away. I drove there thinking they will be able to help for sure. But no, I was told by the people that work at this branch could not help me. I go home, and call xfinity to tell them I had no luck at the xfinity branch. I ask for a supervisor, she says within 12 hours I will receive a code, via email and she will follow up tomorrow. It has now been 3 days. They have also told me that since I ported the number out already, they do not have the ability to unlock it now. So, I cannot use the phone I purchased. I am looking into what legal action I can take, since they have no right to keep my phone locked. Why are they keeping my phone hostage? That is not right, 3 weeks now...

• Review fromAnita R

  Date: 07/01/2023

  1 star
  I called on June 15, 2023 and requested internet service to be transferred from old address to new address effective June 30, 2023. I have no service as of July 1, 2023. I called customer service to receive assistance with connection issue. The rep advised me that the service is still pending to disconnect at old address? The rep advised me to visit a local Xfinity store to have service disconnected today and have service activated at new address. I visited Xfinity store and waited over 30 minutes for a rep to tell me that he couldn't help me activate service at new address. I returned home and called customer service again! I waited over an hour for a supervisor. Totally frustrated!! Account balance is zero and current but no internet service!

• Review fromDarron T

  Date: 07/01/2023

  1 star
  Hard to understand customer service agents. Dropped calls. When technician came to the house, he lowered the gray box. That left a hole in the side of the house. The box was there for 7 years. That action also required an additional cable line which is clearly visible. I could have put up with that, IF the repair lasted more than 2 hours.

• Review fromTeresa B

  Date: 07/01/2023

  1 star
  Worst customer service . They lied to me at the Xfinity store . Language barriers . A hot mess . I’m going to the store tomorrow . Liars about the service . Xfinity mobile sucks . Do not sign up please don’t .

• Review fromHarris S

  Date: 06/30/2023

  1 star
  They are liars and crooks reporting false information. Making false claims because they are incapable of correctly running a business.

• Review fromShane F

  Date: 06/30/2023

  1 star
  Far and away the absolute worst company Ive ever interacted with. Spent over 20 hours trying to fix issues then cancel an account and was charged for another month. I will never work with them if anything else is available.