Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  12 S Huron St Ypsilanti, MI 48197-5488

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  Comcast, Inc.

  41112 Concept Dr Plymouth, MI 48170-4253

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  Comcast Corporation

  PO Box 8009 Plymouth, MI 48170-8009

Review Details

• Review fromMatt S

  Date: 07/14/2023

  1 star
  Somehow my bill was only 120 bucks and they pulled 488 out of my bank I called the same day it happened and was told I would get my money back been 2 weeks and nothing and everytime I call and ask to talk to a supervisor I'm on hold for over an hour until I hang up guess since there is only a few options for internet they think they can do whatever they want pretty fucked up.

• Review fromJessie K

  Date: 07/14/2023

  1 star
  THE worst customer service ever. I've been getting continuous phone calls for the past two weeks from Xfinity but i've been ignoring them as i don't have this service. I answered today to get them to stop calling and the auto system said i owe money on an address that isn't mine. After the painstaking process of reaching a person, the rep had the audacity to get an attitude with me like i was bothering him and should have known better than to call and instructed me to just block the number and 'don't worry about it because it has nothing to do with Xfinity'. I explained that i wanted to make sure my personal information wasn't on an account that wasn't mine and he told me the calls are scams. REALLY? I also wasn't presenting any anger, disrespect or negativity towards him other than feeling that this was an important matter that i needed to handle. I had a civil tone, no cussing, no nothing. However, I did tell him that he needed to stop having an attitude towards me just for calling with an issue concerning my personal information. He said he didn't have one. Uh, no sir. I'm 48 years old, raised three kids, and am a human being. i know when i'm being talked down to, disregarded and being thrown an attitude. My concerns and feelings were thrown in the trash and set on fire today by customer service. Thanks for that. Life is hard enough so just...why?

• Review fromVince J

  Date: 07/14/2023

  1 star
  Customer service is by far the worst ever experienced in my 43 years of living here on this planet. They push new and old customer to a mediocre AI platform in which the system is not that bright and limited on knowledge. I understand trying to automate things to save money but when it pushes away potential new customers I say its a problem unless they simply do no care about their bottom line bottling out. I vow to never contact Comcast or x-finity again. If I consider moving into development and they say we have to go with Xfinity services I will opt out of living there altogether and find somewhere else that either gives me an option of my network provider or has a relationship with Fios. No wonder Fios is dominating not only does the WiFi hits faster but the customer service makes it an pleasant experience. Opposite of the customer service you'll get from these bums.

• Review fromDakota W

  Date: 07/13/2023

  1 star
  Xfinity created MANY accounts for my apartment when I moved and then I had to have the previous tenant call with me to get the correct information for them. Then the connection to my apartment wasnt active so they had to have a tech come out which I was promised I wouldnt be charged for. And now Im being charge $100 for a professional install. I was also told the modem would reach my entire apartment but it only reaches the kitchen and living room and they told me I would have to pay $200 for each extender for my Wi-Fi. I have been literally given the run around. If I could get a different service I would. If you have any other providers available stay away from Xfinity at ALL costs.

• Review fromMichael B

  Date: 07/13/2023

  1 star
  Have trouble with my TV almost every week. Service has went down hill.

• Review fromKathleen B

  Date: 07/13/2023

  1 star
  I first wrote to the Attorney General and they assisted but said I should also write to the FTC and BBB so that is what I am doing. Comcast is a monopoly and has totally abused the system. They like to tell you that you have a "contract" and if you leave before a certain date, you will be responsible for the months you left early. Yet, they keep changing and rebundeling your services so have no idea when I can finally quit them. They used to be somewhat responsive to an individuals request but now you can barely get a hold of a real person to explain your problem. You have to listen to auto responses from a recording, etc. I believe people just give up. Their billing system makes it impossible to figure how they came to the total amount. Since receiving Broadband assistance, they just raised internet to $83 per month so they get the $30 from Federal Government, but then increase my network so they make more money and it benefits only them. I would call and tell them I don't want to pay extra for "super high speed" as I don't need it. I want to use a lower speed for a lower rate. They bundle things to their benefit and exclude promised services. Land line was $10/month because I had all services through them. Then I noticed they were charging me $30/month. Sometimes it shows on a bill and sometimes not. Something needs to be done about their abusive behavior. They make it hard for you to leave but thats what I want to do. I just can't figure out a date I can do that without them billing me extra. Please do something!!

• Review fromJose G

  Date: 07/13/2023

  1 star
  Xfinity modem it’s very bad customer service do that they allow other people to add lines to your account and they said they’ll try to fix the issue and give you a refund and they’ll tell you they’ll be working on it and your bill gets to $3800

• Review fromNancy S

  Date: 07/13/2023

  1 star
  On 7/9/23 at night, my TV was not turning on, the cable box power was off. Tried to turn it on by pressing on the power button, didn't work. Unplugged all electronics, then plugged back. Power box turned on, but my TV was not working at all, screen was black. Called Xfinity 7/10/23, received automated message, they found error in the box. An agent called after fixing the box, ran tests with no results for my TV to start. Scheduled an appt on 7/12/23 with a tech to come to my house. Received another call later on from another tech, who ran all the tests again, and concluded that it is my TV's fault and advised to call the TV company to fix my problem. I insisted that it was the cable box error that caused the TV not to function. Received a text message that Xfinity fixed their problem and that I should reconsider to cancel the tech. scheduled appt for 7/12/23. I didn't cancel the appt. The tech came in tried all kinds of tests, changed the box, and advised me that it is my TV and that I have to buy a new one. I decided to watch my 2nd TV at night and to my surprise, it did not turn on and the 2nd cable box is on. Unplugged the plugs and turned them on, TV was dead. Went and checked my 3rd TV, it was working. I called Xfinity on 7/13/23, furious that I lost 2 TVs and automated message found that there was an error in the box. I called back, they ran their tests and now the box was fixed, and I lost 2 TVs. The tech offered me a 5 day credit for loosing 2 TVs, and sending one of their best techs to fix my problem. I demanded credit to buy 2 TVs since now it's obvious it's not my TV but the error on their boxes caused the destruction of my TVs and that is not a coincidence. I am paying on time for all my bills, going through increases in price every year, until it went up to $227. Now I need to buy 2 TVs for $1000. This is not fair and Xfinity should give me money to purchase 2 TVs. I am really furious and disappointed, especially now with the high prices.

• Review fromJane M

  Date: 07/13/2023

  1 star
  Comcast ask permission to put their cable box on the side of my house, knowing full well I will not refuse because my decision will affect my neighbors choice of getting Comcast. Comcast could not even pay me the couresty of advising when they would be drilling and hammering.

• Review fromJacalyn H

  Date: 07/13/2023

  1 star
  I was promised that my bill would be $53.00 a month for 12 months with taxes and equipment included. I was to have 1000mbps for that price as well. However.... when I received my bill for the next month it was $85! When I confronted Xfinity about this they said that my bill was correct. I told them repeatedly to reference the chat with the agent from June 30th. He had stated that I would have my bill at $53.00 a month for 12 months with taxes and equipment included for 1000mbps. I asked him twice to make sure. I asked for a manager and they said that they would escalate it but it could take 24-48 hours. I still did not hear anything so I reached out in the Xfinity Chat. They kept offering me deals with a cell phone, and I told them repeatedly that I do not need a phone! Michael (Xfinity Chat Agent) refused to listen or look over the chat from June 30th. I asked for a manager 3 times and he kept offering me deals with a cell phone. When I finally got very angry, he sent me to a manager. Pankaj is the agent that is claiming to be the manager, and is stating that there is no record of the agreement with the agent from June 30th. I stated repeatedly that I will cancel my services and that I will be reporting this to the BBB, since they lied and scammed me! The response that I received was "I am sorry however with the same level of services, we will not be able to lower down the bill." I stated that I wanted out of my contract. This is the worst customer service that I have ever dealt with! Their customer rating of 2.46/5 completely reflects there terrible business ethics. I will be switching to AT&T!