Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 6505 Chelmsford, MA 01824-0905

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  Comcast, Inc.

  12 S Huron St Ypsilanti, MI 48197-5488

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  Comcast, Inc.

  21170 Allen Rd Woodhaven, MI 48183-1694

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  Comcast, Inc.

  27160 Telegraph Rd Flat Rock, MI 48134-1659

Review Details

• Review fromChristina P

  Date: 09/01/2023

  1 star
  Refused to turn off services for over a year now. Cannot be contacted easily by phone. Just continue to bill nearly $300. I have decided to atop paying them. Half their equipment does not work on the security system and they charge customers for the failure of their own equipment.

• Review fromCherish B

  Date: 09/01/2023

  1 star
  Their new phone system is absolutely a nightmare. It's impossible to get a live agent and refuses to transfer you even when it is not working properly. This is the worse experience I have ever had trying to simply pay my bill because they switched ups and I can't get logged in. After four phone calls and an hour of my time I have still not talked to a live person and still not be able to make a payment.

• Review fromBarry G

  Date: 08/31/2023

  1 star
  There are so many bad things to say and so few good things to say. *** Service was poor, at best. It was literally non-existent too often. There were times my wife and I couldn't reach each other while both sitting at the same table in our kitchen using data, and even a couple of times using wifi. We know because we tried it out multiple times. *** Xfinity's automated chat is a joke. *** Getting a live body was beyond difficult. *** When I asked for a call-back, I got several—but they went immediately into voice mail, despite the fact that I had my phone with me at all times, and checked to make sure that my ringer was on and I was otherwise receiving calls. *** A couple of years ago we had to travel an hour to a Comcast office to stand on a long line for my wife to finally be able to tell the customer service rep that we must have been kicked off their T-1 service—and my wife knew, because she had for years been a Customer Service Manager for a phone reseller. *** Recently, when we got so frustrated that we found the number for and called executive offices, several times, we never received a call back. *** We finally switched to T-Mobile, with my wife receiving a free Samsung S23 ultra and me receiving the latest iPhone 14 pro for just $300 over 24 months, plus free Netflix for a year, free Apple + TV for 6 months, and free basic AAA service for a year. *** Xfinity can go to h_ll.

• Review fromMatthew P

  Date: 08/31/2023

  1 star
  I had Xfinity cable , internet and phone as well as Xfinity mobile and then I dropped the cable and internet and phone went with it per Xfinity so now I have Xfinity mobile still and at no time ever was I told in order to upgrade phones or order smart watches THAT I NEEDED XFINITY INTERNET in order to do that so because I don’t want they’re internet now I have service with a company that I have been with for 7 yrs I can’t ever upgrade my phone or watch through them unless I get there’re internet service I think that is completely wrong for them to be able to do. Number one they’re prices for cable and internet are way too high , also they added a 60 dollar a month fee to my mobile account every month cause I don’t have they’re internet. They say they have separate divisions like mobile and cable and internet but that is a lie. Do not ever get hooked into the services they offer cause you will just get ripped off and they don’t care to work with ppl or help just go with Verizon or another carrier im cancelling all my services and never going back to them ever they are horrible

• Review fromLatoscha C

  Date: 08/31/2023

  1 star
  This company has hijacked the cell phones I had purchased from them because I tried to leave them to a more affordable carrier. Customer service was very rude. They gave me a run a round. They will not give me the code to unlock the network from my purchased cell phone nor compensate me for the loss of my property purchased thru them. And charge me more because I needed to switch carriers. Please do not use this company as your cell phone provider They will rob you and over charge you

• Review fromRobert E

  Date: 08/31/2023

  1 star
  Xfinity makes it purposefully very difficult to cancel service. Even with their app.vappbtakes you in circles and you simply can't cancel service, even though their website says you can. Evil empire. They suck.
  

• Review fromPeter O

  Date: 08/30/2023

  1 star
  Bad company, with promo rate sale packages locking contracts and phone tag call shuffling and in realistic cancelation fees.

• Review fromJacquelyn S

  Date: 08/30/2023

  1 star
  I was a customer of Xfinity/Comcast for 6 years. Over the course of 6 years, I had many Customer Service and Billing related issues; however, everything worsened within the last 6 months and ultimately led me to cancel my services.
  
  What led up to me canceling my services was multiple overcharges on my accounts which would result in me needing to contact the Customer Service team. The customer service team is near impossible to reach via phone, so you are forced to use the chat feature which is inefficient. They have no email feature.
  
  It also seems as if they do not keep records of previous interactions because each time I had to chat in, I was given different information. At one point I was sent (and charged) for equipment that I didn’t request. I have returned the equipment to the Xfinity store, yet I am still regularly receiving text messages saying that I have not returned the equipment. The store employees did not provide a receipt to prove I have returned the equipment, so other than reviewing store camera footage, i’m not sure how to prove myself and avoid potential charges.
  
  Ultimately, after multiple issues, I cancelled my services and joined a new (much better) provider, but in true Xfinity fashion, I was still charged for my canceled services. When I chatted in to ask about a refund, I was told that they could not refund me to my card used for the charge because my account did not exist. They offered to mail me a check which never came. I ended up disputing the charges with my bank in fear I wouldn’t get my money back.
  
  This company has mastered a couple things- shady business practices and bait & switch tactics that leave customers feeling unvalued, frustrated, and confused. This company has no desire to protect their customer and loyalty to the brand is not important to them.
  
  I would absolutely never recommend Comcast or Xfinity and I am sure to let potential customers know this as well.

• Review fromWendy R

  Date: 08/30/2023

  1 star
  We've had a terrible cell phone experience with Xfinity Mobile. In May 2023, we tried to change our cell phone service from ATT to Xfinity Mobile because of a promotion. The Xfinity store was able to port my husband's phone number that day, but they were unable to port my number after 4 tries. ( Multiple trips to Xfinity store and phone calls). I was told that I had to wait a week.
  
  During my husband's first week of service he was unable to use google maps and the internet unless he was on wifi. He had to pay for 8 days of terrible service and activation fees on both of our phones. He cancelled his service and I was never notified that they ported my phone so we thought our case was closed.
  
  Apparently Xfinity randomly assigned a new number to my phone a few weeks later. They never notified me and I never wanted to change my number of 17 years.
  
  Bills started arriving for my phone number, and we made multiple phone calls to get this resolved. We have spent hours on the phone with customer service with no help.

• Review fromPaula W

  Date: 08/30/2023

  1 star
  A storm took out our cable line early morning 8/25. I called Comcast that day to let them know and that we were without internet. They said they were aware of the issue and would take care of it as soon as it was “safe”. Power was restored the same day and I called Comcast again on 8/25 and was told the same thing. I kept checking the status all weekend, no change. I called again on 8/28 and was given the same message and that speaking to an agent would not change anything. Finally I called again at 8:00 am 8/29 and bypassed the robo attendant. After 30 minutes I got a call back and they had no idea why I didn’t have service and they would escalate as I work from home. Waited all day and nothing. Called again and robo attendant gave me a repair date of 9/4. Called again, bypassed the attendant, and again no idea what was going on, no record of me calling every day or even that morning, but he put me on hold, supposedly put me on an emergency waitlist and promised I’d have internet today (8/30). When I hadn’t heard anything by 3:00 today I called again, bypassed the attendant, and was told that’s not how that works and didn’t know why that person had told me that. He then told me how to get on the waitlist for tomorrow but no guarantee that someone could come out. I’ve been a Comcast/xfinity customer for over 12 years, paying out thousands of dollars for cable and internet services with this same lousy level of customer service because I have no choice. Comcast is the service my township has a contract with. I haven’t been able to work for 7 days with my only connection to the world being my cell phone, and I pay $100/mo for this kind of service. I am beyond mad and completely fed up and there isn’t any way to address this with Comcast/Xfinity directly so I’m putting it here.