Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Custom Gifts

Print Your Places

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Gifts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 148 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order an item with 2 day shipping as an extra charge. It it is now several days late and I have received no update or status verification of my item. When reaching out to their customer support, I received an automated email in response. The email directed me to links for customer support which were blank pages on their website with no resolution process. Several customers have complained of this same thing from several review websites.

    Business Response

    Date: 02/13/2024

    Hi ******,

    Thank you for reaching out to us.

    I understand how frustrating this delay must be, especially you've paid for a 2-day guaranteed shipping. Please rest assured, our team is working hard to get your plaque out to you as soon as possible. We truly appreciate your understanding in this matter.

    To address the inconvenience, we've issued a full refund of your order ($76.85). Please allow atleast **** business days for this to be reflected to your account. 

    If there's anything else I can do for you in the meantime or if you have any more questions, please don't hesitate to reach out. We're here to help!

    Regards,

    Print Your Places

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a map plaque and light stand I went and selected a specific longitude and latitude specific to me and my partners first date and put a nice message on the plaque when I was ordering it when I got the plaque it was the complete wrong map location and wrong date and message I tried to file a complaint ** I want my plaque not even my money back I just want the plaque I ordered I got no response even though I filed like 3 complaints and they have no way of contacting them outside of the email address on the website no phone number to speak to a representative nothing

    Business Response

    Date: 02/13/2024

    Hi *****,

    Thanks for reaching out!

    I do sincerely apologize you didnt receive a prompt correspondence from ** and for any inconvenience, this may have caused! Rest assured, we are working hard to assist our valued customers in a timely manner. I would also like to apologize you are unhappy with your order. As we checked, we have found out that the information printed on your plaque is based on what you have submitted during check out. Kindly see attached for the actual preview of your plaque.

    I understand you're not happy with your order. As a one time exception, we've issued 100% refund for your order. Please allow 3-7 business days for this to be credited to your account.  Please feel free to reorder with the correct details of the plaque and let us know if you need any further assistance.

    Regards,

    Print Your Places Team

  • Initial Complaint

    Date:02/05/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plaque and a light up base and 2 day expedite shipping. I received the WRONG location on the map and the wrong date. The stand was a chunk of acrylic with a slit and no light. The shipping took 3 weeks and arrived after Christmas. Emails were sent to the company and after 2 emails were answered they blocked my email from messaging. I was told I would be refunded and that was over a month ago when they were contacted before delivery arrived.

    Business Response

    Date: 02/06/2024

    Hi ******,

    Thank you for reaching out.

    I do sincerely apologize you are unhappy with your order.  We appreciate your feedback and will continue to grow and improve our products because of it.

    To correct this mistake, I've issued a full refund ($69.89) of your order - #******. Please allow 3-7 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

    If you have any additional questions or concerns, please respond directly to this email thread, and Ill be happy to help.

    Regards,

    Print Your Places


    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a personalized print on January 10th ****, for my husband for *********** day. They sent me someone else's order in a package that had my order number on it. I sent multiple emails to their help center and got no response. It said to allow 24hrs for, but it has been 4 days and they never replied.

    Business Response

    Date: 02/06/2024

    Hi *******,

    Thanks for reaching out. 

    I do sincerely apologize that your order was not correct. We do try our best to minimize the risk of damage when shipping out orders, however, these things can happen. Thank you for providing photos for our documentation. I have gone ahead and created a replacement order for you - #******. You will receive an email with tracking information in 3-5 business days, and I have issued you a 25% refund  ($6.49) on your total order cost due to this inconvenience. I cant wait for you to receive your custom product, and I appreciate your business. If you have any additional questions or concerns, please respond directly to this email, and Ill be happy to help.

    Kind Regards,

    Print Your Places

    Customer Answer

    Date: 02/09/2024

     
    Complaint: 21240055

    I am rejecting this response because:

    You didn't send the replacement.

    I got an email asking me to review your product and upload a picture. 

    If I follow that email, it said it was delivered on Feb. 6th, but it wasn't. 

    I still haven't received it. If I go to my order page, it said it was CANCELED?? 

    Please. Please just send me my order. 

    Sincerely,

    ***********************

    Business Response

    Date: 02/13/2024

    Hi *******,

    Thank you so much for getting back to us.

    I'd like to apologize for the inconvenience this has caused you and sorry for the confusion regarding this matter. As I've checked, your replacement order #****** is awaiting shipment. This isn't canceled as we checked further. You will be receiving an email as soon as your order ships out.

    In addition, you've also been refunded $19.95 which is the actual cost of the plaque. This will be reflected to your account in 3-7 business days.

    I hope this helps clarify the issue and thank you so much for your patience and understanding.

    Regards,

     

     

  • Initial Complaint

    Date:01/30/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the plaque last Friday 26, and paid for premium shipping, now 4 days later nothing received yet, not even tracking of the item. I already requested refund of premium shipping, will update if received. Order no: ************

    Business Response

    Date: 02/06/2024

    Hi *******,

    Thank you for reaching out.

    I do sincerely apologize for the delay in the delivery of your package. 

    I've checked our system and I can happily confirm that  your order has shipped and I've included the information below so you can track it right to your door.

    Order: #******
    Tracking Link: *******************************************************************************************************************************************************************

    I have also processed a partial refund of $19.95 for the premium shipping you paid for this order. Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. Thank you. 

    Regards,
    Print Your Places

    Customer Answer

    Date: 02/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **********************

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plaque and a stand for a deal of ***** on January 4th ****. I opted for the 2nd day air service with my order for an additional *****. 1) I did not recieve the package until 2 weeks later on 1/18/**** 2) The order came without a plaque. (This must have been a system error on their end because you cannot purchase just a stand you can only add a stand to your plaque order). I reached out to the email on their website ********************************** and got in touch with a nameless person who told me to send a picture of what I received. I did so happily. I was then emailed back and was told that it was my fault that a plaque was not ordered. The thing is, I want to reiterate, this website ONLY sells plaque with the OPTION of a stand with the order. It is not possible for me to have filled out all the information for a plaque and for it just to disappear leaving a useless stand behind. After emailing the person that. I was ghosted and haven't heard back since 1/18/24 and today is 1/30/24. Please avoid spending money with these scam artist. Their BBB score says it all.

    Business Response

    Date: 02/06/2024

    Hi *****,

    Thank you for reaching out!

    I do sincerely apologize for the inconvenience this has caused you. I understand how frustrating this is for you. As we further investigate, there seems to be a system glitch which resulted to having only a stand in your order. But don't worry, I'm here to make things right for you.

    Please note that we have already issued a full refund ($39.94) of your order and it should show up in your account in 5-7 business days. For your convenience, no need to ship the items back.

    We strive to make sure all of our customers are happy and apologize for letting you down. 

    Again, thank you for your patience and understanding.

    Regards,
    Print Your Places

    Customer Answer

    Date: 02/06/2024

    Hello BBB,

    I would like to accept the business's offer but I have a question. I have gotten a new bed of card since I made this purchase last month. Is that going to affect my refund?

    Business Response

    Date: 02/13/2024

    Hi *****,

    Thank you for reaching out to us. We're here to help you with your concerns.

    As we checked, your  order consists only of a stand and it was delivered successfully on 16 January. I understand how frustrating this is for you. There seems to be a system glitch that causes your order to be charged for only a stand. To address the inconvenience, we've issued a full refund of your order. Please allow 3-7 business days to get the money back to your account. 

    Again, we are sorry for the inconvenience this has caused.

    Regards,
    Print Your Places

    Customer Answer

    Date: 02/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/21/23 I placed an order for a plaque and light stand from the company and paid extra for the express shipping because the website said I was guaranteed to get the plaque before Christmas. The plaque and light never made it before Christmas. After multiple emails with the business, they agreed to refund me my shipping charges. The plaque finally came, after multiple shipping issues but the light stand never came with it. Again, after multiple emails with the business, they agreed to issue a partial refund for my order as well. I reached out to the business regarding the light stand and they said I didnt order a light stand. To this day, I have not received my refund and its been close to a month after they said it would take 3-5 business days. They sent me a screenshot showing the refund was pending and to check with my bank. So I checked checked with my and they have no pending refund requests

    Business Response

    Date: 01/30/2024

    Hi ******,

    Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!

    As we checked, a refund has been processed for your order #******. As you mentioned, it's currently in pending status. This means that he refund has been issued, and the money needs to be cleared from the bank.  Reimbursement of funds will be allocated back to the original form of payment used for purchase. 

    If there's anything else you need, please don't hesitate to contact us anytime and we'll be happy to help you!

    Regards,
    Print Your Places

    Customer Answer

    Date: 01/31/2024

     
    Complaint: 21214124

    I am rejecting this response because:

    My refund has been pending on their end for over a month and my bank has no record of any pending refunds. I have received refunds from other businesses with no issues.

    I will accept the businesses response once my refunds have actually been deposited into my account.


    Sincerely,

    ***************************

    Business Response

    Date: 02/06/2024

    Hello again ******,

    Thank you for patiently waiting.

    As we checked, your refund request is still in pending status on our end because a dispute has been filed and it's currently in process. The issuing bank is currently investigating the issue and all transactions involving this purchase is currently put on hold.

    Please be assured we're here to help if you have any further issues or concerns.

    Sincerely, 

    Print Your Places

     

     

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plaque, but received a generic one, instead of the one with the specific map and details I had designed; making the gift meaningless.The text should have read February 10, 2006 Our First Date *************************** Picture proof below.

    Business Response

    Date: 01/30/2024

    Hi ********,

    Thanks for reaching out

    I do sincerely apologize that your order was not correct. We do try our best to minimize the risk of damage when shipping out orders, however, these things can happen. Thank you for providing photos for our documentation. I have gone ahead and created a replacement order for you - #******. You will receive an email with tracking information in 3-5 business days, and I have issued you a 25% refund on your total order cost due to this inconvenience. I cant wait for you to receive your custom product, and I appreciate your business. If you have any additional questions or concerns, please respond directly to this email, and Ill be happy to help.

    Kind Regards,

    Print Your Places

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a plaque on December 19, 2023. I paid for expedited printing and shipping. I was charged in December and in January. I only received the nightstand. When I reached out to them, they told me I didnt order the plaque. WHO WOULD PAY ALL OF THAT MONEY FOR A LIGHT STAND?????Ive tried to get a phone number, but I guess they dont have phonesThis is totally unacceptable!!!

    Business Response

    Date: 01/30/2024

    Hi ******,

    Thank you for much for reaching out to us and we're sorry for the inconvenience this has caused you.

    There seems to be a system glitch as your order only shows a sand, no plaque included from your purchase. We understand how frustrating his is for you. Please know that I've issued you a full refund for your order ******r, please allow 3-7 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. 

    If there's anything else you need, please don't hesitate to contact us anytime and we'll be happy to help you!

    Regards,
    Print Your Places

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order not delivered. I recieved someone elses order instead. This company will not get back to me. They do not have a phone. Numerous attempts to contact them for a replacement or a refund and they just ignore.

    Business Response

    Date: 01/30/2024

    Hi ****,

    Thanks for reaching out

    I do sincerely apologize that your order was not correct. We do try our best to minimize the risk of damage when shipping out orders, however, these things can happen. Thank you for providing photos for our documentation. I have gone ahead and created a replacement order for you- #****** You will receive an email with tracking information in 3-5 business days, and I have issued you a 25% refund on your total order cost due to this inconvenience. I cant wait for you to receive your custom product, and I appreciate your business. If you have any additional questions or concerns, please respond directly to this email, and Ill be happy to help.

    Kind ***********************************************text="true" style="-webkit-font-smoothing: antialiased;">

Print Your Places is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.