Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom plaque for a Christmas present on 12/9/23. I went through the customization process, providing the location and properly spelling the location to be put on the plaque. When it arrived for Christmas the company name "Flying Saucer" had been spelled incorrectly and printed as "Flyer Saucer". I immediately contacted the company, and have continued to contact them 4 other times all with no response. I wanted to get this correctly printed for my wife but now after over a month of silence I would just like my money back. Order number ******.

  Business Response

  Date: 01/23/2024

  Hi *******,
  Thank you for reaching out to us.
  
  As per further checking, you provided FLYER SAUCER as the title on your plaque.
  You can also see the screenshot of your order details on the attached file.
  
  Unfortunately, we are unable to remake your order as we have just fulfilled your order according to the details that you have provided with us.
  
  Hope you understand.
  
  Regards,
  Print Your Places
  
  
  

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21176602
  
  I am rejecting this response because: you have only shown the image you printed. I have clearly provided the receipt showing the correct name flying saucer and my typed out order form also saying flying saucer. You have just shown the image of the incorrect plaque that you misprinted. I would like my full refund. I sent 5 messages on numerous platforms with no response over the course of a month. All you've done is show that you made a mistake and not take responsibility. I have shown multiple images that I correctly sent the proper business name and typed it on the location name. Please issue me my full refund immediately.
  

  Business Response

  Date: 01/30/2024

  Hi *******,

  Thank you so much for your patience and understanding.

  As we checked, your order #****** has been refunded. This will be credited to your account in 3-7 business days.
  
  We apologize for the inconvenience this has caused you. Please don't hesitate to reach out if there's anything else I can assist you with.
  
  Regards,
  Print Your Places

• Initial Complaint

  Date:01/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom plaque for a Christmas present on 12/17/23. I also ordered a light stand with it, to illuminate it. I went through the entire customization process, including choosing the latitude and longitude coordinates to put on the plaque. I then selected express printing to have it guaranteed to make it there before Christmas, per their website. It did not arrive before Christmas. It never arrived at all. I received ONLY the light stand, which did not come quickly at all. And the plaque never came at all. When i contacted them, they said i only ordered a light stand, and nothing else. This was clearly either a software issue or a mess up on their end. When i contacted them i advised that i just wanted a refund because i paid express shipping and printing on something i never received and also that i would send the light stand back. They advise they were unable to refund me any money. Very unacceptable that i paid for a service that i did not receive.

  Business Response

  Date: 01/17/2024

  Hi *****,
  
  Thank you for reaching out to us. We're here to help you with your concerns.
  
  As we checked, your 12/17 order consists only of a stand and it was delivered successfully on 05 January.

  We understand you were referring for a plaque as part of your order but we also have to rely on your submitted order form which doesn't include any plaque. You can refer to the attached order form for your reference. 

  To finally settle the issue, please note we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days.  
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Warm regards,
  Print Your Places

  
  Again, we are sorry for the inconvenience this has caused.
  
  Regards,
  Print Your Places

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as it is a FULL refund as specified. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After placing an order for the company's product I have received no updates or communication on the status of my product being delivered or on the way. It has been over a month and a half and still no communication after several attempts via their only contact method, email. I've included my order number and all other necessary information. I fear they have taken my money and they do not intend, and maybe never intended to actually produce a product for me. I feel that they may be fraudulent in their practice.

  Business Response

  Date: 01/17/2024

  Hi ****,
  
  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!t. 
  
  I've taken a look into your order details #******, and it seems that your order was stuck in transit.  Please note we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days.  
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.

  Again,we sincerely apologize for the inconvenience.

  
  Warm regards,
  Print Your Places
  

  
  

  Customer Answer

  Date: 01/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/11/23. All I received was a stand and not the plaque. *** tried contacting with three emails and I have yet to be contacted back. I filled out all the information for the plaque on the website. You should have that information. I dont just want a stand.

  Business Response

  Date: 01/17/2024

  
  Hi ******,
  
  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Christmas. Unfortunately we failed to meet the deadline, we're really sorry for that. 
  
  I've taken a look into your order details, and found out that your order was delivered successfully on 29 December. I know this isn't ideal and no exactly what you're expecting. Please note we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days.  
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Warm regards,
  Print Your Places

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a first date plaque on 12/15/2023 for my fiancee as a Christmas gift. It says on their website that it takes 1-3 business days to ship. It's at 22 days and has not shipped. I was issued a tracking number that says ready for pickup with a date of 12/29/2023 and that was 10 days ago. My order number is #****** I keep getting the same emails as every other complaint.

  Business Response

  Date: 01/17/2024

  Hi *****,
  
  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Christmas. Unfortunately we failed to meet the deadline, we're really sorry for that. 
  
  I've taken a look into your order details, and it seems that your order is stuck in transit. Please note we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days. We've also created a replacement order for you -   #******.

  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Warm regards,
  Print Your Places

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on December 20th, 2023. I know for a fact that I picked the place and filled out the form to print a plaque. added it and the light stand to the cart. Apparently this company has a history of cheating their customers out of plaques and just shipping light stands as I read there many other complaints and reviews of the same problem. I want my Plaque that goes with the light stand... why in the h*** would you just want to order the light stand... or maybe idk call and ask the customer if that is what they actually wanted like you know actually providing customer service.

  Business Response

  Date: 01/17/2024

  Hi *******,
  
  Thank you for reaching out to us. We're here to help you with your concerns.
  
  As we checked, your  order #****** consists only of a stand and it was delivered successfully on 08 January.

  Attached is a screenshot showing your submitted order form. 

  Again, we are sorry for the inconvenience this has caused.
  
  Regards,
  Print Your Places

  Customer Answer

  Date: 01/17/2024

  Print Your Place,

  I respectfully reject your response. I was made to believe I was purchasing the whole I sign and that it would arrive before December 24th, 2023. This information was published on your website and in an Instagram ad. I wish to be made whole as you have profited from this and I still do not have a sign or a refund. I also paid for expedited 2 day shipping on December 20th, 2023, which didn't even ship till the 6th of January. I sent support requests which were never responded too. I believe your website and advertisements are intentionally misleading as you have not fulfilled your advertised promises. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/23/2024

  Hi *******,

  Thank you for reaching out.
  
  I do sincerely apologize you are unhappy with your experience regarding your most recent purchase. We appreciate your feedback and will continue to grow and improve our products because of it.
  
  To address the inconvenience, I've refunded your last order #******, please allow 3-7 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.
  
  We want our customers to be satisfied with our products and service, so please let me know if you need anything else.
  
  Regards,
  Print Your Places

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/23, I placed an order for a plaque with light stand for the for the first date with my wife. Print Your Places web site is set up to be deceitful. When the order finalized, the order processed for only the light stand only, without the plaque. The order number was 139986.I've included a snapshot of the web site, where I input the data for the plaque (address, name, and date), along with choosing the option for the plaque with light stand. Please note that there is not an option to choose a light stand only. I've messaged the company on their web site, but I have not heard back.

  Business Response

  Date: 01/10/2024

  
  Hi ******,
  
  Thank you for reaching out.
  
  As I checked, I  found out that you only purchased a stand for your order - #******.  Attached is your submitted order form for your reference. 
  
  Please note that the stand and plaque are sold separately. 
  
  I hope this helps clarify the issue.
  
  Regards,
  Print Your Places
  
  

  Customer Answer

  Date: 01/13/2024

   
  Complaint: 21107852
  
  I am rejecting this response because:

  It isn't possible to only order the stand.  I included the screen shot from the website in the original complaint, and I've attached it again.  I had to enter all of the details for the map/plaque for the order, and I selected to add the stand to the order.  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/17/2024

  Hi ******,

  Thank you for patiently waiting.

  We understand your frustration and know exactly how much you've wanted to receive the plaque. However, we only have to fulfill what was listed in your order form, sorry about that. 

  To finally settle the issue, we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days.  
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Warm regards,
  Print Your Places

   

  Customer Answer

  Date: 01/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one of the plaques with a stand. I filled out the little form, looked at a preview of my plaque, ordered it with a stand and paid for faster shipping. Not only did it take three weeks to get to me, missing Christmas completely, but I also only received the STAND. I am seeing on here that there are several others who also just received a STAND. This is unethical, because the way the website is designed makes you think you're ordering a plaque and a stand. Then when you dispute it here or anywhere else, they just say you only ordered a stand, and that the plaque is separate. Why would I go to this website to order the stand by itself? I was attracted to this product because of the plaque, and I filled out a form showing me what the plaque would look like! Misleading website, misleading advertising, unethical business venture going on here. I would love to get my plaque, or a refund, or SOMETHING. I mean, this is just absurd. Ripping people off during the holidays is just deplorable. I could care less about losing my $34.95, it's the principle that has me worked up.

  Business Response

  Date: 01/10/2024

  Hi ****,

  Thank you for reaching out.
  
  As I checked, I  found out that you only purchased a stand for your order - #******. Attached is your submitted order form for your reference. 
  
  Please note that the stand and plaque are sold separately. 
  
  I hope this helps clarify the issue and we sincerely apologize if this causes any confusion on your end.
  
  Regards,
  Print Your Places
  
  

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/19/23 and I paid extra for 2 DAY SHIPPING. 2 hours after placing my order on their website, I emailed them requesting a change to my order. Their website VERY CLEARLY STATES cancelation or changes to orders must be made within 12 hours of the original purchase..I requested a change 2 hours after placing my order and I was told its too late, production has started on your order. It was clearly a computer that answered my email request and not a human. I sent countless emails pointing out THEIR cancelation/modification timeline (12 hours) and they are ignoring all my emails. I then demanded a refund and they FINALLY replied saying we can offer you a refund of $14.99 (2 day shipping cost). I refused and demanded a full refund! Theyve continued to ignore all my emails until yesterday 1/4/24, they said weve refunded you $14.99again, I paid extra for 2 day shipping on 12/19/23, its now 1/5/24, 17 DAYS AFTER PAYING EXTRA FOR 2 DAY SHIPPING, I tried to modify/cancel 2 HOURS within their 12 HOUR policy, they refuse to communicate with me. My full purchase price was $66.91.they will not follow their own 12 hour policy, they will not communicate with methats called THEFT in my opinion. Ive already filed a complaint with my bank.

  Business Response

  Date: 01/10/2024

  Hi *****,

  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!
  
  I've checked our system and I can happily confirm that your order 145780 was delivered successfully on 08 January.

  
  Here's your tracking URL: 
  *******************************************************************************************************************************************************************
  
  A  refund for  the express shipping you paid for your order has also been processed. This will be reflected to your account in 3-7 business days.
  
  If you have any additional questions or concerns, please let us know and Ill be happy to help.
  
  Best regards, 
  Print Your Places

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21102943
  
  I am rejecting this response because:

  Your website VERY CLEARLY STATES cancelations or modifications to orders MUST BE MADE WITHIN 12 HOURS of ordering, I requested to MODIFY my order 2 HOURS after placing the order and yet you DID NOT MODIFY my order, so I requested to cancel my order 6 HOURS after placing my order and I was told it was too late! You DID NOT ABIDE by your own policy of 12 hours and you have ignored 14 of the 17 emails I have sent in regards to this issue. I am demanding either a FULL REFUND (which I did before YOUR 12 HOUR POLICY) or, you can send me the item I emailed a modification for 2 hours after I placed my order, again, I emailed a modification in the timeframe of your 12 HOUR POLICY..I can show you and the BBB the multiple emails I sent inside your 12 HOUR POLICY window! There is only 2 ways to resolve this issue, a FULL REFUND or send me what I ordered, period! I find it extremely hard to believe that you could not cancel or modify my order 2 HOURS after I placed it! Have I said your policy states that cancellations or modifications must be made within 12 hours of placing an order?!  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/17/2024

  Hi *****,

  Thank you for patiently waiting and we sincerely apologize for the inconvenience this has caused you.

  To address the inconvenience, we've already issued a full refund of your order - #******. This will be reflected to your account in 3-7 business days.  
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Warm regards,
  Print Your Places
  

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21102943
  
  I am rejecting this response because because I have not received a refund YET.once the money that was STOLEN from me is in my bank account, I will then accept your response.  I say stolen because of your complete lack of responsibility during this whole issue.  I emailed you nearly 20 times to try and resolve this issue and my emails were ignored.  When someone PAYS YOU their hard earned money, it is your OBLIGATION as a business owner to provide them with the exact service they purchased, and in this case, NOT ONLY did you NOT provide me with what I purchased, you also FAILED to ship said product in the timeframe for which EXTRA MONEY WAS PAID TO YOU TO DO SO. I requested a modification to my order 2 HOURS after ordering which was well within YOUR 12 hour policy, you ignored nearly all my emails, the list goes on and onyour business practices are horrible. This wouldve never happened had you abided by your own policy, period! And when people pay nearly 30% MORE of the original purchase price for the products theyre ordering for 2 DAY SHIPPING, that means you SHIP THEIR PRODUCT SO IT ARRIVES AT THEIR DOORSTEP IN 2 DAYS! 

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on 12/9 for a proposal I had planned and paid for express delivery and to have the product moved to a higher on the production list, which also was an additional cost. The proposal was on 12/20, and by paying for express production, it should have been here from 12/14 to 12/16, per the website. It never came. I kept emailing them and ******** messaging them, but the phone beeps busy all the time. They started to reply to emails, but it was mostly automated. On 12/19, I asked if the print was done and if the frame wasn't could the print be overnighted. I got another automated message and told them to cancel the order. I received an email at the end of the month, well past my proposal and the date window of the extra fees I paid after saying cancel it that they were sending it and I should receive it. It's useless now. I had to buy another product as part of the proposal. To date, I don't even have it, but I was charged. I want a full refund.

  Business Response

  Date: 01/10/2024

  Hi ******,
  
  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!
  
  I've checked our system and I can happily confirm that your order #******  was delivered successfully on 29 December.
  
  Here's your tracking URL: 
  ***************************************************************************************************************************************************************************
  
  A  refund for  the express shipping and printing you paid for your order has also been processed. This will be reflected to your account in 3-7 business days.
  
  If you have any additional questions or concerns, please let us know and Ill be happy to help.
  
  Best regards, 
  Print Your Places

  Customer Answer

  Date: 01/10/2024

   
  Complaint: 21100639
  
  I am rejecting this response because:
  
  Sincerely,
  The order was placed on 12/12. I paid all the extra fees for express printing and delivery, making the window for arrival 3 to 5 days. This means ***** to ***** would have been arrival time. I had a wedding proposal on 12/21 that this was purchased for. On 12/19, I told the business I needed them to overnight, but it hadn't even started. On 12/20, I told them to cancel as it still hadn't started, and I drove to the place of my first date with my girlfriend to purchase items specific to the area of our first date since your company didn't uphold your commitment to delivery time for my proposal.  On 12/27, this arrived after it was canceled. I have no use for it now the proposal has been made, and the item came without the base anyway and was thrown next to my steps in flowerbeds, not even in the mailbox. This company has poor business practices, false advertising delivery times and production times for extra fees, sending automated emails, and having the phone lines constantly beep busy. I purchased a similar product as part of the proposal and expect a refund, which I can send the product back If you wish. Fifteen days to send is unacceptable when 3-5 days were paid for. You ruin people's special moments and expect payment.
  *************************

  Business Response

  Date: 01/10/2024

  Hello again ******,

  We understand your frustration and we'd like to apologize for the inconvenience this has caused you.

  Since it's too late to receive the package at this time, I've gone ahead and processed a full refund for your order. The funds should be returned to your original payment method shortly. Although it's disheartening that this experience wasn't up to par, I hope this can alleviate some of the inconvenience caused.
  
  Again, thank you for your patience and understanding.
  
  Regards,
  Print Your Places
  
  

  Customer Answer

  Date: 01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if full refund is processed .
  Sincerely,
  
  *************************