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Business Profile

Custom Gifts

Print Your Places

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Gifts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 148 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a plaque from this with express printing and 2 day shipping. I never got a tracking number for my order despite the emails they sent saying id get them in a few days. Its been about 2 weeks now and my emails are being ignored about my order and ive never received my product. I just want a refund at this point because its ridiculous

    Business Response

    Date: 01/10/2024

    Hi *******,

    Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!

    I've checked our system and I can happily confirm that your order #****** was delivered successfully on 08 January.

    Here's your tracking URL: 
    *******************************************************************************************************************************************************************

    A  refund for the express printing and shipping you paid for your order has also been processed. This will be reflected to your account in 3-7 business days.

    If you have any additional questions or concerns, please let us know and Ill be happy to help.

    Best regards, 
    Print Your Places

  • Initial Complaint

    Date:01/02/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 22, and paid extra for guaranteed 2 day delivery. On my order conformation page it says 1-3 days handling time. I was not expecting it to arrive in 2 days because of the holiday, but today is January 2, and it has now been 12 days since my order. On my order page it still says preparing for shipping. I reached out to customer service on December 28 and expressed my concern. They replied saying that it would ship out in the next 1-2 days. Fast forward to today, 5 days after their reply, and it still has not shipped out. I tried reaching out again, only to realize they have either blocked me or they have shut down their email/customer service entirely because the message comes back as undeliverable. Scam confirmed. I paid $46.95 and I am seeking a full refund for an item that obviously I will never get. After searching on ****** for reviews, they only get 1 star reviews for exactly the same thing. Nobody ever actually seems to get their orders. Scam company.In the screenshots that I provided, you can see that I ordered and received an order confirmation on December 22. I emailed them on December 28, to which they replied promptly saying it would be another 1-2 days. 5 days later, I emailed them again to which the email was redirected back to me because they have blocked me. In the last screenshot, with the order confirmation screen, you can see at the very top it says ships in 1-3 days. 12 days later this is clearly not the case and clearly a scam.

    Business Response

    Date: 01/03/2024



    Hi *****,

    Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items soon. Unfortunately we failed to meet the deadline, we're really sorry for that. 

    I've taken a look into your order details, and it seems that while some items have been fulfilled, others are still in the process of being prepared for shipment. I can see this isn't ideal given that you opted for expedited shipping to ensure a timely delivery. Please note we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days.  

    If there's anything else I can assist with in the meantime, please don't hesitate to let me know.

    Warm regards,
    Print Your Places

    Customer Answer

    Date: 01/10/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, their response was misleading.  They said that my order was partially fulfilled, but that partial fulfillment was only a free 100 date ideas that was included with my purchase that was emailed to me immediately after I made my purchase.  It wasnt something I wanted or something I paid for.  Also, they said if I have any questions to reach out to them but that is impossible, and the main reason I initiated a complaint to begin with, because they either blocked me from contacting them, or they shut down their email customer support.  Either way, I couldnt have possibly reached out to them if I wanted to.  Regardless, I am satisfied with a refund.  Thank you.


    Sincerely,

    *****************

  • Initial Complaint

    Date:01/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased their product on 12/1/23. One of the pieces was missing and I reached out to them. I was told that a replacement would be sent and it has now been over a month and no info about my replacement. Ive only received automated response emails and have yet to actually talk to someone. Now when I inquire about my replacement, my emails do not go through as if Ive been blocked

    Business Response

    Date: 01/03/2024

    Hi *******,

    Thank you for reaching out.

    As I checked, I found out that you only purchased a stand for your order - #******. Attached is your submitted order form for your reference. 

    Please note that the stand and plaque are sold separately. 

    I hope this helps clarify the issue.

    Regards,
    Print Your Places

    Customer Answer

    Date: 01/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:12/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Print your place took my money for a product that I only got 1/2 of. It was a plaque made to commemorate the wife and my date we met. On November ********************** with them. I waited the usual 2 weeks that others have gotten theirs, according to their testimonial on their site. I received the digital book which was free with purchase on the 27th. I received the LED base but no plaque. So being 2 separate packages Id say there should be 2 tracking numbers but they only furnish 1 and keep referring back to the same one, saying it was delivered. Here it is New Years Eve and they just keep giving me the runaround. Nothing yet from them and December 19th was the last time they responded to my emails.

    Business Response

    Date: 01/03/2024


    Hi *****,

    Thank you for reaching out.

    As I checked, I  found out that you only purchased a stand for your order - #******. Attached is your submitted order form for your reference. 

    Please note that the stand and plaque are sold separately. 

    I hope this helps clarify the issue.

    Regards,
    Print Your Places

    Customer Answer

    Date: 01/04/2024

    If the base is ***** then why has my account been charged ***** which is the price for both items. 

  • Initial Complaint

    Date:12/31/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business advertises conventionally and via social media that they provide personalized maps related to special moments in the customers' lives. They offer expedited shipping for an additional fee and then neglect to produce or ship any product whatsoever. While the fee is nominal, around $50, this is a brazen, illegal operation, conducting business out in the open and banking on the hope that customers will either not care because the loss is relatively small or be too embarrassed to admit that they were scammed. This model of open scamming should be the easiest form of robbery to prevent by making the public aware of the companies conducting business this way.

    Business Response

    Date: 01/03/2024

    *************,

    Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items soon. Unfortunately we failed to meet the deadline, we're really sorry for that. 

    I've taken a look into your order details, and it seems that while some items have been fulfilled, others are still in the process of being prepared for shipment. I can see this isn't ideal given that you opted for expedited shipping to ensure a timely delivery. Please note we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days.  

    If there's anything else I can assist with in the meantime, please don't hesitate to let me know.

    Warm regards,
    Print Your Places

    Customer Answer

    Date: 01/08/2024

     
    Complaint: 21071942

    I am rejecting this response because this company is not producing or shipping anything and certainly are not intending to refund the money I paid. They are sending periodic, vague, stock emails masquerading as updates to placate customers who don't have, and will never receive, the product they paid for. It's an illegal enterprise operating in broad daylight which will make it all the easier to prove when this issue is escalated.

    Sincerely,

    *****************************

    Business Response

    Date: 01/17/2024

    *************,

    We understand how frustrating this is for you. As mentioned in our previous email, we have already processed your refund and it's now in pending acceptance as we checked. Kindly double check with your bank to verify and confirm on their end. 

    If there's anything else we can help you with, please don't hesitate to contact us anytime.

    Regards,

    Print Your Places

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on Dec 19th for my wifes birthday, manufacturing says 3 days and I opted for express (2 day) shipping. Still have received no shipping update and every email I send is met with what is clearly an automated response.

    Business Response

    Date: 01/03/2024

    Hi ****,

    Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Christmas. Unfortunately we failed to meet the deadline, we're really sorry for that. 

    I've taken a look into your order details, and it seems that while some items have been fulfilled, others are still in the process of being prepared for shipment. I can see this isn't ideal given that you opted for expedited shipping to ensure a timely delivery. Please note we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days.  

    If there's anything else I can assist with in the meantime, please don't hesitate to let me know.

    Warm regards,
    Print Your Places

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a first date placard for my girl friend for Christmas on 11/26. Took several days to arrive but when I opened the package they only sent the stand and not the placard. I contacted customer support who apologized very quickly and told me they would send a replacement and give me a small discount on my order. Almost a month goes by and I hear nothing to my 4 followup emails. Finally after Christmas I get an email saying I never placed an order for the placard and I only bought a stand. They would not be doing anything more to help me. Just a bunch of con artists and scammers and liars.

    Business Response

    Date: 01/03/2024

    Hi *****,

    Thank you for reaching out to us. We're here to help you with your concerns.

    As we checked, your 11/26 order consists only of a stand and it was delivere successfully on 05 December.

    Regarding your most recent plaque purchase, #******, this is already awaiting shipment and we'll make sure to notify you as soon as your trackiing details become available.

    Again, we are sorry for the inconvenience this has caused.

    Regards,
    Print Your Places

    Customer Answer

    Date: 01/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/26/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter made a purchase. Never got any confirmation emails or tracking. Her card was charged ***** on December 15th. I email and someone keeps replying saying its been over 30 days so they cant issue a refund (its been 11 days as today is the 26th) then the person replied saying they couldnt find any orders. Yet I have a credit card statement showing the charge.

    Business Response

    Date: 01/03/2024

    Hi ******,

    Thank you for reaching out and I'm sorry to hear about your problem with your purchase.

    May I please have your order number or email used to create this order? I was unable to find your order based on your information provided since the order is made by your daughter. I am terribly sorry for the inconvenience this has caused. 

    Kind Regards,
    Print Your Places

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this company on December 6 trying to get a gift for my wife the website advertises delivery in 2 to 3 business days. It has now been 20 days and nothing has come. I have demanded a refund and no one has responded. This was a Christmas gift for my wife. They essentially ruined our Christmas by not fulfilling their promise and yet they will not refund my money or respond to any of my emails.

    Business Response

    Date: 01/03/2024


    Hi *****,

    Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!

    I've checked our system and I can confirm that your order #****** is already in transit and you're expected to receive it anytime today or tomorrow according to the *** update.

    Here's your tracking URL: ***************************************************************************************************************************************************************************

    I understand this is intended for a Christmas gift and it's too late to receive the package at this time. I've gone ahead and processed a full refund for your order. The funds should be returned to your original payment method shortly. Although it's disheartening that this experience wasn't up to par, I hope this can alleviate some of the inconvenience caused.

    Again, thank you for your patience and understanding.

    Regards,
    Print Your Places

  • Initial Complaint

    Date:12/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a plaque from this company 3 weeks ago, paid for express shipping and still have not received anything. At this time I just want a full refund.

    Business Response

    Date: 12/28/2023


    Hi *****,

    Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!

    I've checked our system and I can happily confirm that your order #****** was delivered successfuly on 20 December and 23 December respectively.

    Here's your tracking URL: 
    ***************************************************************************************************************************************************************************

    A  refund for your order has also been processed upon checking. This will be reflected to your account in 3-7 business days.

    If you have any additional questions or concerns, please let us know and Ill be happy to help.

    Best regards, 
    Print Your Places

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