Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 6th and my order number is ****** and Ive sent several emails checking on the status of my order. I need to know 100% that I have it been scammed!!!! I need to know that I am really going to get the package or not. This was ordered to be a Christmas present for my wife. And I had full confidence in the site from the reviews that I read. But I am starting to lose that confidence since the lack of communication with the company. All I am hearing back in the email replies is the package is currently with **** You mentioned that the tracking link did not provide an estimated delivery date, which can sometimes happen if there's a delay in the carrier's system updates. However, based on the time since your order was placed, which is 10 days ago, it's still well within our standard delivery timeframe of up to 21 days I need do know if am not going to receive my package, and if am not I need to get a full refund back to my checking account. So please let me know. All I am getting is emails saying that my package is on the way. And I get an email saying they understand that I am wanting my package. They say my tracking number with *** is **************************. Everytime I log in to check the status with the *** tracking number I get the following ( the picture I uploaded to this message) Thank you in advance for anything you can do to help me with this situation. ***********************************

  Business Response

  Date: 12/19/2023

  
  Hi ********,
  
  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!
  
  I've checked our system and I can happily confirm that your order is now in transit and you're expected to receive it on 25 December. 
  
  Here's your tracking URL: ***************************************************************************************************************************************************************************
  
  We sincerely appreciate your patience and understanding. 
  
  Thanks again for choosing Print your Places - we're thrilled to be making something special for you!
  
  Regards,
  Print Your Places
  
  

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21020230
  
  I am rejecting this response because:

  This is same email within reason that I get from them anytime I send an email for new inquiries on my order. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/03/2024

  Hi ********,
  
  Thank you for reaching out.
  
  As I've checked our system,I found out that your plaque order #****** was delivered successfully on 22 December. 
  
  Here's the tracking URL for your reference: ***************************************************************************************************************************************************************************
  
  If there's anything else you need, please don't hesitate to contact us and we'll make sure to help you anytime.
  
  Print Your Places

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/17/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a plaque 9 days ago with the promise of 3 to 5 day shipping now they say their window of shipping is 21 days so they will not issue a refund. They also said they have no information on shipping or production. This is an outright scam. Hundreds of the same complaints online. Don't buy from this company.

  Business Response

  Date: 12/19/2023

  Hi *******,
  
  Thank you for contacting us and we're sorry for a bit delay on the delivery ofyour package. 
  
  As of now, your order has shipped and I've included the information below so you can track it right to your door.
  
  Order: #******
  Tracking Link: ***************************************************************************************************************************************************************************
  
  If there's anything else you need, please don't hesitate to contact us anytime.
  
  Thank you so much for your patience and understanding.
  
  Regards,
  Print Your Places

  Customer Answer

  Date: 12/19/2023

  The product has NOT shipped they simply have created a shipping number. *** has NOT received my product. Hundreds of online complaints have stated they have done this same thing to other people.

  Business Response

  Date: 12/28/2023

  
  Hi *******,
  
  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!
  
  I've checked our system and I can happily confirm that your order #****** was delivered successfully on 23 December and 23 December respectively.
  
  Here's your tracking URL: 
  ***************************************************************************************************************************************************************************
  
  If you have any additional questions or concerns, please let us know and Ill be happy to help.
  
  Best regards, 
  Print Your Places

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21020011
  
  I am rejecting this response because:
  This business is a legitimate scam. They have now charged my debit card AGAIN for absolutely nothing. I have attached the pictures so you can see. I have read comments on other complaints saying they have done the same to other people. I have filed a fraud charge on this business and my bank is investigating and getting the money back. You need to shut this scam down asap.
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/03/2024

  Hi *******,
  
  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, could you please provide me with any additional details or information about the service? This will allow me to assist you more effectively.
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with us is nothing short of amazing!
  
  Regards,
  Print Your Places

  Customer Answer

  Date: 01/04/2024

  Can you guys not see this is a legitimate scam they're talking about I signed up for a service I did no such thing and they can't even tell what the service is and they say ** tell ** what the service is and we will assist you with canceling this service they don't even know what it is there is thousands of complaints online about this company doing the exact same thing to other people this is a legitimate scam I would think that the Better Business Bureau would be able to see through these weak responses on their emails and be able to tell that this is a legitimate scam and something needs to be done about it

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21020011
  
  I am rejecting this response because:
  Your company can not even tell me what this made up service is. I have reported my card info stolen and filed fraud charges against this company with the appropriate authorities. This is a legitimate scam in all definitions. You illegally took my card information and charged it for an unauthorized charge. I am pursuing criminal charges as well.
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/23/2024

  Hello again *******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, could you please provide me with any additional details or information about the service? This will allow me to assist you more effectively.
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with us is nothing short of amazing!

  Sincerely,

  Print Your Places

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21020011
  
  I am rejecting this response because:
  You charged my card again and you don't know the service that I "accidentally " signed up for because I didn't sign up for anything,and your business is a complete scam stealing money from people. 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my plaque on 12/6/23. I also paid extra for express tracked 2 day shipping. They also state everything ships in 1-3 days. It has been five business days and my order is still pending. I also emailed twice and got no response at all and their is no phone number to call.

  Business Response

  Date: 12/19/2023

  Hi ******,
  
  Thank you for reaching out to us and we're sorry for the delay in the delivery of your package.
  
  I understand how frustrating this delay must be, especially as we're getting closer to December. Please rest assured, our team is working hard to get your plaques out to you as soon as possible. We truly appreciate your understanding in this matter.
  
  To address the inconvenience, we've issued $11.99 for the express shipping you've paid for.You can see this reflected to your account in 3- 7 business days. 
  
  Please be assured that we'll coordinate with the fulfillment team to get your order ships asap. 
  
  If there's anything else I can do for you in the meantime or if you have any more questions, please don't hesitate to reach out. We're here to help!
  
  Regards,
  Print Your Places

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21004598
  
  I am rejecting this response because: I would like a full refund. My order still has not been picked up by the carrier. Worst birthday ever for my GF and completely false advertising.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/03/2024

  Hi ******,
  
  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Christmas. Unfortunately we failed to meet the deadline, we're really sorry for that. 
  
  I've taken a look into your order details, and it seems that while some items have been fulfilled, others are still in the process of being prepared for shipment. I can see this isn't ideal given that you opted for expedited shipping to ensure a timely delivery. Please note we've issued a full refund for the total amount you paid for the this order. This will be reflected to your account in 3-7 business days.  
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Warm regards,
  Print Your Places

  Customer Answer

  Date: 01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the first date plaque with me and my wifes first day with a print transferred onto a glass. They only sent me the the base never the artwork they charge my credit card twice. This is a fraudulent company. *** tried repeatedly to get my artwork that I paid for no response nothing at all these are the worst people ever.

  Business Response

  Date: 12/14/2023

  Hi ****,
  
  Thank you for reaching out!
  
  I've checked our system and I can confirm that your order #****** includes only a light stand, no plaque was added in your order. Kindly check the attached screenshot showing your submitted order form for your reference. 
  
  We understand there might be some sort of confusion on your end. Please  note that stands and plaques are sold separately from our website.
  
  Regarding your claim of being charged twice, the screenshot mentioned above, also shows you only placed one order succesfully and no further charges are made. Kindly double-check with your bank and please feel free to send us a copy of your bank statement if there's any. 
  
  Again, we apologize for any inconvenience this may have caused. If you have any further issues or concerns, please feel free to contact us. We're here to help you. 
  
  Regards,
  Print Your Places 

• Initial Complaint

  Date:12/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was submitted with a typo. I immediately submitted a support ticket with my correction. I also followed up directly with support. I proceeded to follow up multiple times as the only response I had received was automated.They finally responded days later saying I had submitted my correction too late and their production team hadn't received my ticket in time. Completely because THEIR support team sat on my ticket. If they even shared it to begin with.I did just get a notice that my entirely useless order has shipped!I have filed a dispute with my bank.Look elsewhere for your sentimental gift needs.

  Business Response

  Date: 12/06/2023

  Hi ***,

  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!

  As we checked, your order #****** has shipped and it's currently in transit. Unfortunately, we were unable to make any changes to your order as you requested. This is due to your order being moved directly into our processing system to meet our industry-leading turnaround times. I do apologize for any inconvenience this may cause.

  We understand you wanted your plaque to have accurate details. To address the inconvenience, we have issued a full refund, $29.91, to your account which will be credited in 3-7 business days.

  Please don't hesitate to reach out if there's anything else I can assist you with.

  Regards,
  Print Your Places

• Initial Complaint

  Date:10/03/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Map Plaque from this company which advertised submitted coordinates centered on the map. I received my map plaque with the coordinates off to the side almost cut off the map> I reached out to the company for a replacement and was told coordinates submitted were just an estimate and can be off-centered. All of the advertised plaques have the coordinates centered on the map. I sent several follow-up emails, messaged on their website and instagram with no response. I called their business number listed with no response. I would like a replacement plaque made. If I cannot get a replacement I would like a refund. I contacted them within the 7 days of delivery as instructed. I also left a review with 1/5 stars complaining about the lack of customer service and it was never posted on their website.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on May 3rd and I have tried to contact the business via phone and the number on the website is not a working number. I have sent emails with no answers. I spent ***** on their product.

• Initial Complaint

  Date:04/01/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom plaque from this company around a month ago and I have still not received my order. I have gotten a tracking number from them, but it has only shown that they received the information for the shipment but there has been no activity for over 2 weeks. I have tried to contact their customer service to get any updates but they have not been helpful. They just confirmed that the tracking number shows the shipping partner is awaiting the package and nothing else.I have tried to contact them asking for a refund since it's been over a month and I have not received my order or any relevant updates and now they have been silent. I have tried to contact them twice and have still received no response.This business has been very unhelpful in trying to give me a status with my order and helping me out with my issue. They have also gone silent ever since I have asked for a refund since I have not received my order. It's looking like they have taken my money and am not going to give a refund.

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! On January 13, I placed an online order for 2 map plaques and a desk stand + keychain from Print Your Places. It was a Valentine's *** gift for my boyfriend and the plaque was to display the location of our first date. I entered the name of the coffee shop which pulled up the address, and the resulting map uses GPS coordinates to show the neighboring businesses, etc on the plaque. When I received the item, I noticed that many of the nearby restaurants had been closed for years. For example Ingredient in ******* ** closed in 2016 (8 years prior to when I ordered). The coffee shop I listed would have been shown if they had used a mapping system within the past couple of years as it opened in mid 2021. Nowhere on their web site does it state that their software is magnitude outdated. Additionally the plaque stand was chipped.I tried to contact the company through the following methods and never received a response back:1. Three emails to support email they list (**********************************)2. Phone - Number listed on website is out of order (************)3. Contact us Form on website 4. ******** messenger 5. Instagram message on one of their advertisements I've attached: order receipt + 3 emails I sent to company + picture of plaque.I love the product I thought I was getting and would like my plaques replaced using current and correct mapping software.Thanks for your help, I'm very grateful.***********************

• Initial Complaint

  Date:03/19/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date: February 8, 2023 ORDER #****** Total $63.90 USD Product selling:Print your Places is selling a product that depicted on a specific "place" on a map. They ask for a specific address for your "place" and advertise they will print your "location" on a map. Many pictures on their site depict customers with their products that clearly show a "place" by name and location in the middle of the map. From restaurants, to other points of interest, the "place" with an address is clearly labeled on the product.Product received: February 22, 2023 Product took 3 weeks to get to me even with paying for "Express printing"During this time I have received over 10 marketing emails from the company. Sent out initial (2) emails to customer service: February 22, and February 28 2023, First and only contact with customer service: March 1st, ******* Emails I have sent that have been ignored: March 1, 7th and 9th. (Today is March 19, no response still)Only email support has sent contents:"Our printing software does not highlight the exact address/restaurant/building you have provided in your order details. The map can only show the area surrounding the address.Our location map only intends to show the general area of the location and not exactly the place."My issues:- ****** maps, bing maps, map quest, etc all are able to show the restaurant name at the address I supplied on their maps. Print your Places delivered product does not show my restaurant, it shows an almost bare map of the streets. Confusing and pointless.- Company name is "Print You Places" not "Printing the general area of the specific address provided" - I ended up showing this gift to my wife and she did not know what it was for until I explained it was a map intended to show the restaurant of our first date.Waste of time and money. The company is misleading and wrong, and offer no support; only spamming me with advertisement emails.