Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a gift for *********** day with expedited shipping. A week later, and past the processing time listed on the order of 3 days and the two day shipping, I contracted the vendor via email, receiving only an automated response two times. I was able to find a phone number for "Print Your Posts" which operates from the same address but repeated calls were only met with busy signals. At this point, the seller cannot recover and deliver as promised, thus I am requesting a full refund.

  Business Response

  Date: 02/20/2024

  Hi ****,
  
  Thank you for reaching out about your order ******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($66.85). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gift for Valentines day from this company via a specific Valentines add that was posted on ********* On the website, it clearly states that products would ship in 3-5 days.After 6 days, the only confirmation that I have on my order is that it is "processed" but not shipped. The support line has stated something different than what is posted on their website which is "takes 3-6 days to process and 3-6 days to ship." I replied back to Support stating that it was misleading and false advertising for a quick shipping turn around when in reality it takes much much longer and I demanded a refund. They have refused to answer both my refund requests. Looking this company up online, they are flooded with poor reviews for delays in shipping times, false advertisements, and poor cusotmer service. All I want is a refund.

  Business Response

  Date: 02/20/2024

  Hi *****,
  
  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($34.71). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,
  
  

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the plaque, the light stand and the gift bag on February 6 and have still not received a tracking number and it still says being processed. I have contacted the company and they told me two different things. The first time they told me it was ready to be shipped and then I contacted them again. They said it was still in process I ordered this is a Valentines Day gift and have received no tracking number or any further communication.

  Business Response

  Date: 02/20/2024

  Hi ******,
  
  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.

  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($57.85). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 02/05/24 No changes in status since that date Order is just confirmed

  Business Response

  Date: 02/20/2024

  Hi *****,

  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!
  
  I've checked our system and I can happily confirm that your order #****** has shipped and it's expected to be delivered on 23 February. 
  
  Here's your tracking URL: 
  ***************************************************************************************************************************************************************************
  
  If you have any additional questions or concerns, please let us know and Ill be happy to help.
  
  Best regards, 
  Print Your Places

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a print and stand from this company. I received my items and am content with my purchase. However, when processing my order the company enrolled me, without my knowledge or consent, in a "partner" company subscription service and I was charged $38.77 for "DigitalContentApps" today, which I am disputing. I did NOT agree to this service.When I reached out to Print Your Places, this is the email response I received and their claim is 100% false.Hi ****,I hope this message finds you well.It seems there might be some confusion. We have a partnership with a company that provides a monthly subscription for access to one of their apps. Based on what you're describing, it appears that you accidentally selected an offer from this partner. I am sure they would be happy to refund and/or cancel your subscription.I sincerely apologize for any confusion or inconvenience this may have caused. Their contact information is ********************* Best regards,

  Business Response

  Date: 02/20/2024

  Hi ****,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Best Regards,

   

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I ordered for a plaque with customization on 2/5/24. Except for the confirmation email, there is no tracking number or any shipping details. There is no reply to the emails sent and there is no phone number to contact. Please reach out to me with the tracking details as soon as possible. If its not delivered within a week, I would like to change the delivery address, if not please refund. Thanks!

  Business Response

  Date: 02/13/2024

  Hi, 
  
  May I please have your order number or email used to create this order? I was unable to find your order based on the information provided. I am terribly sorry for the inconvenience this has caused.

  Hope to hear from you soon!

  Kind Regards,

  Print Your Places Team

  Customer Answer

  Date: 02/13/2024

  Thank you for your response. the order number is 169611 and the email ID is *********************************

  If not delivered within next 4 days., I would like to change the delivery address.

  Thanks!

  Business Response

  Date: 02/27/2024

  Hi ********,
  
  Thank you for reaching out.
  
  As I've checked our system, I found out that your order #****** was supposed to be delivered on 24 February but your shipping address seems to be incorrect.

  I do sincerely apologize that your order is missing. We do try our best to minimize the risk of lost orders, however these things can happen.  I will be happy to offer a replacement order for you. Please confirm if the address below is correct so we can ****** your order asap

  Manoj *****************************
  *********************************************************
  Apt 3106
  ******** ** 85286
  *************
  ************
  
  If there's anything else you need, please don't hesitate to contact ** and we'll make sure to help you anytime.
  
  Print Your Places

  Customer Answer

  Date: 02/27/2024

  Hello,

  Thank you for reaching out. I had mentioned in previous reply that the address will be changed if its not shipped in 4 days and since it got delayed, the address is now changed. The new address is 

  Manoj *****************************

  ******************************************************

  ******** ******* 85286

   

  If it could be shipped as soon as possible, it will be helpful!

  Thanks!

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21284711
  
  I am rejecting this response because:

  I had already stated that the receiver would move out and had given the new address that it had to be shipped to. Here is the address again:

  **********************************************************

  ******** ******* 85286

  Let me know if you need any other information.

  
  Sincerely,
  
  *************************** Bhagavan

  Business Response

  Date: 03/19/2024

  Hi ********,

  Thank you for reaching out to us again.

  We understand you wish to get your address updated. Since the order has shipped out to your old address.

  But don't worry! Were here to make things right for you. 

  I have created a replacement order for you - #******. You will receive an email with tracking information in 3-5 business days or sooner.

  Below are the shipping details for this order:

  Manoj *****************************
  ************************************************
  Apt 3044
  ******** ** 85286
  *************
  ************
  
  

  I cant wait for you to receive your products, and I appreciate your business. If you have any additional questions or concerns, please let ** know, and Ill be happy to help.

  Regards,

• Initial Complaint

  Date:02/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a place and stand and the email was entered wrong Ive sent in two things to be contacted and have yet to hear anything back it still says being processed 10 days later I just want to know whats going on with my order and when to expect it I order it for my anniversary on the 26tg

  Business Response

  Date: 02/13/2024

  Hi *****,
  
  Thank you for reaching out to us. We are sorry for a bit delay in the delivery of your package.
  
  We've checked your order status #****** it is already awaiting shipment. You shall receive your tracking number via email once your package has been shipped out for delivery.  To make up for the inconvenience, I've issued 40%  refund ($17.94) of your order, please allow  3-7 business days for this to be credited to your account.

  If there's anything else I can help you with, please don't hesitate to contact us anytime.

  Sincerely,

  Print Your Places

   

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But like I stated before my email was wrong and it needs to be updated to *********************** 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed and order on 02/02/2024 and was told it would be here by *********** day. I reached out to customer service a week ago when I noticed my order still hadn't been processed and I was told that it takes 3-6 business days to process. I asked about paying for expedited shipping to ensure my item would arrive on time and was told that it couldn't be added, since my item was already awaiting shipment. Well here it is 02/12/2024 and my item still hasn't been shipped and I've been denied a refund.

  Business Response

  Date: 02/13/2024

  Hi ******,
  
  Thank you so much for reaching out to us! I've checked our system and I can happily confirm that your order #****** was successfully placed on February 2. My apologies for a bit delay on this order.
  
  As of now, your order has shipped out and you're expected to receive the package on 16 February. I've included your tracking URL below:
  
  ***************************************************************************************************************************************************************************
  
  If you need any additional assistance or if you'd like to receive an order confirmation email, feel free to let me know and I'll make sure it's taken care of.
  
  Regards,
  Print Your Places

  Customer Answer

  Date: 02/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from this company a few weeks ago. This morning, an unauthorized charge for an unrelated service was flagged as fraud by my credit card company. Upon extensive research on the world wide web, it appears many others experienced he same issue after their purchases.The unauthorized charges are for a coupon service. No where on their website (including checkout) is there anything listed about agreeing to this service OR agreeing to give your credit card information. This is an outright scam!

  Business Response

  Date: 02/13/2024

  Hi ******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, could you please provide me with any additional details or information about the service? This will allow me to assist you more effectively.
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with us is nothing short of amazing!

  Regards,

  Print Your Places team

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21275561
  
  I am rejecting this response because:

  Their response is in direct contrast to the attached  screenshot of their reply to the charges.  They stated I accidentally subscribed, however this is clearly untrue as nothing was made apparent at their checkout. A simple internet search yields dozens of similar complaints. Print Your Places is connected to their mentioned CouponPro.org which redirects you to ******** Monthly. I did manage to find the site, cancel the fraudulent subscription, but was unable to delete my account.  ******** Monthly links to a company Sir ******** LLC out of *******. This is clearly an elaborate scheme designed to defraud innocent customers 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/13/2024

  Hi ******,

  Thank you for the clarification.

  It seems there might be some confusion. We have a partnership with a company that provides a monthly subscription for access to one of their apps. Based on what you're describing, it appears that you accidentally selected an offer from this partner. I am sure they would be happy to refund and/or cancel your subscription.
  
  I sincerely apologize for any confusion or inconvenience this may have caused. Their contact information is *********************
  
  Best regards,

  Print Your Places Team

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21275561
  
  I am rejecting this response because:
  
  The provided attachments stated the same thing. Separate emails from your company & Coupon Pro are worded identically. This is clearly a scam. 
  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrong spelling on my order. I ordered 2 by mistake and they wont let me refund.

  Business Response

  Date: 02/13/2024

  Hi *******,
  
  Thanks for reaching out.
  
  I do sincerely apologize that your order was not correct. We do try our best to minimize this, however, these things can happen. I have gone ahead and created a replacement order for you - #******. You will receive an email with tracking information in 3-5 business days, and I have issued you a 25% refund ($20.95) on your total order cost due to this inconvenience. I cant wait for you to receive your custom product, and I appreciate your business. If you have any additional questions or concerns, please respond directly to this email, and Ill be happy to help.
  
  Kind Regards,

  Print Your Places Team

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21270685
  
  I am rejecting this response because: Print Your Places company tried to rectify the issue with sending me a small partial refund and sending me out new product. However, the product is still wrong and I have attached photos of now for plaques. I cannot use all with the misspelled word eyes on it. I have spent months on this and Im still dealing with this company. I just want my money back I dont want anything else from them.

  
  Again, I initially ordered one plaque. They misspelled it and they sent it out. They charged me for two.
  
  They gave me a partial refund and sent two more plaques out, and I only wanted one yet it is still miss spelled again first attached.
  
  Im not sure how company gets away with selling multiple products with wrong spelling and expect the customer to pay for it twice.

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/12/2024

  Hi *******,

  We understand your concerns and know how frustrating this is for you.

  Regrettably, modifications cannot be made to an order once it has been submitted. Since we only fulfilled the order based on what you have submitted during check out, we unfortunately cannot modify it.

  To make up for the inconvenience, we've now issued a full refund of your order. You should see this reflected to your account  in 3-7 business days.

  If there's anything else you need, please don't hesitate to contact us anytime.

  Regards,