Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Custom Gifts

Print Your Places

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Gifts.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 148 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ****** I ordered on Feb 7, and it's past the 3 days shipping. I've sent numerous emails and they ignore. I sent an email for a refund and they still ignore. Wish I came here before ordering and seeing **** complaints. I want a refund, it only says my order has been recieved. Not how you do business.

    Business Response

    Date: 02/20/2024

    Hi *****,

    Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!

    I've checked our system and I can happily confirm that your order #****** has shipped and it's on the way to your address:

    Here's your tracking URL: 
    ***************************************************************************************************************************************************************************

    A  full refund ($40.85) for your order has also been processed upon checking. This will be reflected to your account in 3-7 business days.

    If you have any additional questions or concerns, please let us know and Ill be happy to help.

    Best regards, 
    Print Your Places

    Customer Answer

    Date: 02/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****************

  • Initial Complaint

    Date:02/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a "map plaque" and quickly realized the entire operation seemed shaky. Upon looking at their website and reviews, I noticed almost every reviews mentioned they never actually received a product. I've e-mailed and received very generic responses about my "order is already awaiting shipping". Shipping was part of the arrangement, in which you charged my credit card. This is theft and while I only paid $25, I'll pursuit this to no end if a valid product isn't delivered ... quit ripping people off and their hard earned money

    Business Response

    Date: 02/20/2024

    Hi ****,

    Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.

    I've taken a look into your order details, and it seems that your order is still awaiting shipment. 

    I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.

    While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($25.90). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 

    I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.

    If there's anything else I can assist with in the meantime, please don't hesitate to let me know.

    Regards,

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a plaque from Print Your Places on December 18th for my girlfriend for Christmas. The charge was for $38.77.I received the present. No issue there.However, today it came to my attention that I had a fraudulent charge for $38.77. My banking app gives very little merchant info when a transaction is pending. The merchant info I could see said "APPCONTENTDIGITA."So I ****** that phrase, and the top result is a ******* video, and in the comment section, everyone is being charged $38.77 for Christmas presents ordered months ago. And it's either Print Your Places or Pup Socks, the second of which I have never even heard of until today. It sounds like the merchant is running multiple shady businesses.They charged me $38.77 on Dec 18th, 2023. Also January 16th, 2024 and today (February 16th), all for one present which I already paid for.

    Business Response

    Date: 02/20/2024

    Hi ****,

    Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.

    Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf. 

    Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.

    I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

    Regards,

     

     

    Customer Answer

    Date: 02/21/2024

     
    Complaint: 21305020

    I am rejecting this response because:

     

    I was only refunded (1) payment. The payments I did not authorize were repeated in January and February.  There was also no explanation as to why my credit card information was given to a service I did not sign up for, or am even familiar with.

    Sincerely,

    *********************

    Business Response

    Date: 02/27/2024

    Hi ****,

    Thank you for reaching out to us again. 

    We'll try to reach out to and look for APPCONTENTDIGITAL support team to make sure your subscription gets canceled and you'll be refunded from those months you mentioned.

    Please also double-check your email to see if you previously received any email regarding free trials and subscription from them so you can reach out to them directly. 

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. We appreciate your understanding and value your business.

    Best regards,

     

     

  • Initial Complaint

    Date:02/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Updated my order clearly stating product should say January 18. ** sent wrong date and refuses to fix their mistake. Do not patronize.

    Business Response

    Date: 02/20/2024

    Hi ******,

    Thank you for reaching out to us.

    May I please have your order number or email used to create this order? I was unable to find your order based on the information provided. I am terribly sorry for the inconvenience this has caused. Please reply back to this email directly if you need any additional assistance.

    Kind Regards,

  • Initial Complaint

    Date:02/16/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a custom made item with print your places.con I was asked to double check that everything was correct. Spelling, address etc. all of which I did the address was off by a few miles and the name had an extra letter in it I also paid $5.00 for a gift bag that wasnt even worth a dollar The only way to contact them is through a website submission form. That stated I would hear back from them within 24 hours. Its been over 48 and nothing

    Business Response

    Date: 02/20/2024

    Hi *******,

    Thank you for reaching out.

    I do sincerely apologize you are unhappy with your order. We appreciate your feedback and will continue to grow and improve our products because of it.

    To correct this mistake,  I've issued a full refund of your order ($50.85). Please allow 3-7 business days for this to be reflected to your account. 

    Once again, I apologize for any frustration or disappointment you may have experienced. We value your business and want to make sure we take care of you as our customer.

    If there's anything else I can assist with in the meantime, please don't hesitate to let me know.

    Regards,

     

    Customer Answer

    Date: 02/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 2 plaques for me and my girlfriend and they said it would be delivered in 3-5 business days its been almost a week and they said they would send me the tracking number and havent yet.

    Business Response

    Date: 02/20/2024

    Hi *****,

    Thank you for reaching out about your order ##******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.

    I've taken a look into your order details, and it seems that your order is still awaiting shipment. 

    I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.

    While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($34.71). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 

    I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.

    If there's anything else I can assist with in the meantime, please don't hesitate to let me know.

    Regards,

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never sent my order and failed to refund my money

    Business Response

    Date: 02/20/2024

    Hi ******,

    Thanks for reaching out! Your order has shipped and delivered successfully on 16 February and I've included the information below so you can review the tracking and delivery details:

    Order:#******
    Tracking Link:***************************************************************************************************************************************************************************

    I hope you find this helpful. If there's anything else you need, please feel free to contact us anytime.

    Regards,

  • Initial Complaint

    Date:02/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product I ordered came in and was damaged. The company has no form of contact other than email. They do not respond. I have sent multiple attempts at rectify the issue and they do not respond.

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a plaque on the website Print your places the bringing of Feb. 2024 and did not receive the item. When I try o contact them they say I do not have an account, yet $35.95 was taken from my account. I want a refund! This is stealing.

    Business Response

    Date: 02/20/2024

    Hi *******,

    Thank you for reaching out to us. 

    May I please have your order number or email used to create this order? I was unable to find your order based on the information provided. I am terribly sorry for the inconvenience this has caused. Please reply back to this email directly if you need any additional assistance.

    Kind Regards,

    Print Your Places Team

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this on 2/7 with 2nd day air and have not received any updates regarding shipping. I have reached out to their customer service but did not receive any response either. I also messaged them on Instagram and received no response. Paying for 2nd day air and not having a shipping update in one week is unacceptable and I'd like a refund. Order #****** Date of Purchase - February 7, 2024 No tracking number provided No delivery confirmed

    Business Response

    Date: 02/20/2024

    Hi ****,

    Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.

    I've taken a look into your order details, and it seems that your order is still awaiting shipment. 

    I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.

    While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($69.85). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 

    I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.

    If there's anything else I can assist with in the meantime, please don't hesitate to let me know.

    Regards,

Print Your Places is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.