Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with all the other complaints, I placed an order on 02/09/24, with the expectation the item would be delivered 3-5 days. Its now 2/24, the item missed my anniversary and the site has no data other than the date the order was received. The site falsely claims fast shipping and 24/7 customer support. There is no was to contact the company other than emailing them. I was charged for an item which was not delivered, no update or tracking information was provided, by a company with no customer support, based out of a PO Box, and is listed as terminated/dissolved by the GA ********************* nearly a year ago. This company appears to be of questionable validity to say the least.

  Business Response

  Date: 02/27/2024

  Hi *******,
  
  Thank you so much for reaching out to us! I've checked our system and I can happily confirm that your order #***** was successfully placed on February 9. It seems there might have been a hiccup with the confirmation email - my apologies for any confusion this has caused!
  
  As of now, your order has shipped and I've included the information below so you can track it right to your door.
  
  Order: #*****1
  Tracking Link: ***************************************************************************************************************************************************************************

  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($35.61). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 

  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner ordered from this company and weeks later received a $54.22 charge on his card from Digital Con. Upon reading other complaints, I noticed that the exact same charge happened to other people who ordered from this company.

  Business Response

  Date: 02/27/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records or any purchases made from us using your email address. In order to help you further with canceling it, could you please provide me with any additional details or information about the service? This will allow me to assist you more effectively.
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Sincerely,

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and website said I would have it in 3 to 5 days. It has been 13 days and all I get are excuses. I regret purchasing from them because I could have gotten one off Etsy and had it in time to hide in my boyfriends bag for his trip. But now that its 2 weeks late and he leaves tomorrow my plans are ruined. This company is also known for making false charges on your card and I do not want to deal with that with them either.

  Business Response

  Date: 02/27/2024

  Hi ******,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($6.95). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,

  Customer Answer

  Date: 03/02/2024

   
  Complaint: 21335614
  
  I am rejecting this response because: They just tried to charge me $38.77 which is a fraudulent charge! This company needs to be shut down. I want compensation for all the stuff I have fix now because they made false charge an I had to get a new card!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/05/2024

  Hi ******,

  Thank you for reaching out. We want to inform you that upon successfully reaching out to their support team, you have been successfully unsubscribed from the subscription, and a representative will be reaching out shortly about your refund.

  Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. We appreciate your understanding and value your business.
  
  Best regards,
  

• Initial Complaint

  Date:02/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered on the 11th, plus ordered expedited shipping. I still have not received my package. Website only reads processed as the status Unable to contact anyone for answers.

  Business Response

  Date: 02/27/2024

  Hi *****,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines since you paid for a 2-day premium shipping.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($59.85). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,

  Business Response

  Date: 02/27/2024

  Hi *****,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines since you paid for a 2-day premium shipping.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($59.85). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after placing an order with them I received a mysterious charge on my **** from "CONTENTDIGITALAPPS" for $37.99. I contacted them and ************** said it was a coupon subscription from a company they partner with that I signed up for during check out and I needed to contact them at ********************* for a refund. There is no 'sign up' option on the checkout page (I checked).I contacted ********************* and ************** replied again. THESE ARE THE SAME COMPANIES/PERSON and are creating fraudulent charges on purpose and lying about their affiliation to the public.

  Business Response

  Date: 02/27/2024

  Hi ****,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, I reached out to coupon pro support team to assure you that your subscription will be canceled accordingly. 

  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know.

  Regards,

  Print Your Places Team

• Initial Complaint

  Date:02/20/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product I ordered I received damaged. I emailed the company numerous times with no response. I finally heard from them over a week later, requesting a picture. I explained to them via email that I had thrown out the broken item because no one responded. They are refusing provide a refund or replacement. This company seems to be a scam and needs to be investigated.

  Business Response

  Date: 02/27/2024

  Hi *****,

  Thanks for reaching out.
  
  I do sincerely apologize that your order arrived damaged. We do try our best to minimize the risk of damage when shipping out orders, however, these things can happen. 

  To correct this mistake, I have gone ahead and created a replacement order for you - #******. You will receive an email with tracking information in 3-7 business days, and I have issued you a 100% refund on your total order cost due to this inconvenience.

  I cant wait for you to receive your custom product, and I appreciate your business. If you have any additional questions or concerns, please respond directly to this email, and Ill be happy to help.
  
  Kind Regards,

  Print Your Places team

  
  
  

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product on February 8th with the promise of delivery in 3-5 days in time for Valentine's **** It's been almost 2 weeks and product hasn't been delivered. They say it's still at the processing team.

  Business Response

  Date: 02/27/2024

  Hi ******,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that you've already requested to cancel the order. For the most recent status, your order was canceled successfully and your full refund ($39.47) was processed successfully. 
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,

• Initial Complaint

  Date:02/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: Order #************* Purchase Date: 2/7/2024 Issue: No Product and No contact This is terrible company to deal with, this complaint will go along with my 1star review.I purchased from this "business" on the 7th February 2024. After checking their FAQ regarding manufacturing and delivery, decided that I would go ahead basing delivery on "worst case scenario".Their website says the following:"Items typically take 1-3 days to manufacture, as every item we create is unique! From there shipping timelines take an addtion 3-7 days or 2 days if you purchased 2 day shipping."4 days after purchase I had heard absolutely nothing from them, so I emailed them regarding some info and received the following:"We've checked your order status and it is still in production. We cannot give you an exact date of delivery however we can give an estimate.Production: Orders will need 3-6 business/working days to be processed since we have to customize each order separately.Shipping: You will receive a tracking number via email when the shipment has been entered into our system.Delivery: Standard shipping will take around 3-5 business/working days (after processing) to deliver orders to the US."As you can see, they are now claiming business days and cannot give any more info. After checking on their website today, my order still says 'Processing'. I have since sent numerous emails which have just been ignored.This company needs to be investigated regarding their practices, and future customers need to be warned.

  Business Response

  Date: 02/20/2024

  Hi ***,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($44.83). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,
  

  
  

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a sign and bag on February 9. I have yet to receive the product or a tracking number. I have sent an email asking about the product and requesting a full refund if I don't receive it in 48 hours. Only after researching the company have I seen all the filed complaints and have come to the conclusion that they are not a reliable company. I have no faith in their ability to come up with an adequate solution and at the very least are a complete scam.

  Business Response

  Date: 02/20/2024

  Hi ****,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($32.90). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,
  
  

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/20/2024

   
  Complaint: 21312860
  
  I am rejecting this response because: I had ordered this product (not the one pictured) a week before Valentine's **** The plaque was supposed to ship within 3 to 5 business days. It did not. I filed a complaint with the BBB in late February or early March. Print Your Places refunded my money in full, then sent me the wrong plaque. We have never been to ********, and we have never asked about any tattoos. I have emailed the company and told them that there is nothing they can do to make this right at this point and the plaque they sent is worthless to us and will be promptly thrown away. I have no faith in this company at all that they can get it right and don;t expect a replacement plaque with the correct information.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/20/2024

  Hi Matt

  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!
  
  I'm sorry you got an incorrect plaque. As much as we try to minimize this incident, there are some things we cannot control. To correct this issue, I have created a replacement order for you - #******. You will receive an email with tracking information in 3-5 business days or sooner. We have also issued a full refund ($32.90) for this order. 

  I cant wait for you to receive your products, and I appreciate your business. If you have any additional questions or concerns, please let us know, and Ill be happy to help.
  
  Kind Regards,
  
  

  Customer Answer

  Date: 03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on February 8th, 2024, through ******** for a company called "Print Your Places" from an ad that guaranteed ************************ if ordered before Feb 9th. On Feb 13th, having seen my order was still in "processing" and *now* seeing thousands of negative complaints on ******** about how the owner of this company has a history of not fulfilling orders (at all, nevermind on the "guaranteed by" date) I decided to reach out. The email response I got was generic and stated that my item had already "shipped" (it has not. I pay for "informed delivery" and regardless of shipping method I can see if an item is scheduled to be delivered to my house the moment it gets scanned). I responded informing them of such with the attached screenshot and requested that the transaction be cancelled. The response I received is that I could not cancel the transaction as I had already "received my item". I responded again that I could provide delivery logs for my house for the past years, and that no item had been received. I contacted my bank to conduct a chargeback, as well as reaching out to each and every social media site that they seen to be advertising to informing them of the situation. I am seeking a refund of *****.

  Business Response

  Date: 02/20/2024

  Hi *****,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($40.85). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,