Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order on February the 13th it said it would ship within a few business days. It has been 16 days and all they have been telling me every time I email is that it's waiting for shipping. I don't want this order anymore I've waited too long I want a full refund.

  Business Response

  Date: 03/05/2024

  Hi *****,
  
  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($6.95). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,

• Initial Complaint

  Date:02/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this item as a Valentine's *** gift. While I received it on time, it was incorrectly printed. The map was not correct. I reached out multiple times to the support address asking for it to be corrected. I have never heard back.

  Business Response

  Date: 03/05/2024

  Hi *****,

  Firstly, I want to apologize for the delay in responding to your message and for any inconvenience you've experienced with your order. It's definitely not the kind of experience we want our customers to have. I'm here to help make things right!

  There must have been a mishap during our fulfillment process. We are committed to correct this and we've created a replacement order for you - . #******. I have also processed a full refund of your order amounting to $60.85. This will be credited to your account in 3-7 business days. 
  
  We value and appreciate your business and we will do whatever it takes for you to receive your correct order. If you have any additional questions or concerns, please respond directly to this email thread and Ill be happy to help.

  Regards,

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom plaque with a gift bag on the 16th for my anniversary which is on the 4th and I have not received any confirmation that it has been shipped or anything and now Im upset I wont be able to give it to my significant other in time my order number is #****** I have reached out by email but have yet to hear back this is very frustrating thank you

  Business Response

  Date: 02/27/2024

  Hi *******,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before your Anniversary
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($29.88). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Print Your Places plaque from them and I received a plaque, but it was the incorrect plaque. My order is #******. My order was placed on 11/27/23 and the incorrect plaque was delivered on 12/12/23. My first email requesting support was sent on the same day. I received email confirmation from the business that I would receive a replacement and a 10% refund to my payment method, but I have received neither. This was a Christmas gift that I was going to give to my girlfriend. Attached are most of the emails I have sent and received. There are others that I sent where I told them I would involve the BBB if this issue was not resolved, but I did not receive confirmation about the submission to my email for it. Attached are the ones I received confirmation for. Thank you.

  Business Response

  Date: 02/27/2024

  Hi *****,

  Thanks for reaching out.
  
  I do sincerely apologize that your order was not correct. We do try our best to minimize this, however, these things can happen. I have gone ahead and created a replacement order for you - #******. You will receive an email with tracking information in 3-7 business days, and I have issued you a full  refund ($20.95) on your total order cost due to this inconvenience.

  I cant wait for you to receive your custom product, and I appreciate your business. If you have any additional questions or concerns, please respond directly to this email, and Ill be happy to help.
  
  
  Kind Regards,
  
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered this product on feb 9th, have yet to receive tracking number or confirmation on shipping. Emails to the business have been unsuccessful in resolving the issue. At this point i just want a refund, but after seeing all of the reports of the businesses shady practices, im not holding my breath.

  Business Response

  Date: 02/27/2024

  Hi ********,

  Thank you so much for reaching out to us! I've checked our system and I can happily confirm that your order #****** was successfully placed on February 9. It seems there might have been a hiccup with the confirmation email - my apologies for any confusion this has caused!
  
  As of now, your order has shipped out and I've included your tracking URL below:
  
  ***************************************************************************************************************************************************************************
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($54.85). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you when necessary. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased product 01/30. Never showed up emailed company 2/14 they said product lost on way to **** They advised on 02/15 they would be sending new product and confirmed shipping address and that I would receive updated email. Never received that email. Emailed again 02/24 saying hey did not get any new email they responded 02/25 that they are excited for me to receive my order.

  Business Response

  Date: 02/27/2024

  Hi *****,

  Thank you for reaching out about your replacement order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your replacement order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($55.83). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,
  

  
  

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase Feb. 15 with 2day air shipping (1-3 days for fulfillment). I have yet to receive my order. Ive reached out twice to the company via email and was sent a template response twice. No real interaction to find a solution to the issue with my order still sitting in Order Placed status. This company is absolutely terrible and I would never recommend anyone to purchase anything from them.

  Business Response

  Date: 02/27/2024

  Hi ******,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order is still awaiting shipment. 
  
  I want to assure you that we're working diligently to get your order dispatched as soon as possible. Since there's no tracking number available yet, this indicates that the remaining products haven't been shipped. We aim to get all orders out in a timely fashion, and I apologize for any inconvenience caused by this delay.
  
  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($59.85). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 
  
  I'll personally keep an eye on the progress and update you the moment your tracking information becomes available. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,
  
  

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for one of their print your places maps for Valentines Day for my wife. Im sure Im not the only person to file a complaint. I saw so many horrible reviews after I placed my order and didnt receive I ordered on February 5, ****************************************************************************************** 3-5 days and even guaranteed it. I have sent multiple emails which someone named **** saying it already shipped. There are numerous customers online that never receive a product and continue to get fraudulent charges on their cards. I cancelled my card and Im going to file a complaint with the card company saying that this was fraud. They are a criminal organization and should be investigated.

  Business Response

  Date: 02/27/2024

  Hi ******,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items before Valentines.
  
  I've taken a look into your order details, and it seems that your order has shipped.

  Here's your tracking URL: ***************************************************************************************************************************************************************************

  While I can't change what has already happened, I would like to make things right for you. I've issued a full refund of your order ($26.66). You should see this reflected to your account in 3-7 business days. You can also keep the item with you once it arrives. 

  I'll personally keep an eye on the progress and update you when necessary. Your patience is greatly appreciated, and I am here to support you through every step until you receive your order.
  
  If there's anything else I can assist with in the meantime, please don't hesitate to let me know.
  
  Regards,
  
  
  
  

   

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fraudulently tried to charge my credit card, about a month after my already paid for order. They tried to charge me $38.77, under the name APPCLUBTODAY. My credit card company immediately recognized it was suspicious, declined it and asked me to confirm if it was me. I confirmed that was not me, so they deactivated the card and will be sending me a new one and blocking any further charges from this company. I had no idea how this happened, but after doing research online, many people are getting the same exact charge after ordering from PrintYourPlaces.com. Sometimes they'll be slightly different names charging your card like "DIGITALCONTENTAPP" or "APPDEALSTODAY". But the common link is ordering from PrintYourPlaces. They are running a scam. Do not order from them! And if you did check your card statements!

  Business Response

  Date: 02/27/2024

  Hi ******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we reached out to APPDEALSTODAY team to assure you that your subscription will be canceled accordingly. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know.

  Regards,

   

  Customer Answer

  Date: 02/27/2024

  My order number was #****** placed Feb 2nd.  Not sure what info besides that you need. Never signed up for your APPCLUBTODAY, do not ever try to charge me again.  It is not a legitimate charge, has provided no service to me, and is just a way to steal more money from your customers. A very sad way to do business. I would have been a repeat customer, otherwise. 

  Business Response

  Date: 03/05/2024

  Hi ******,

  Thank you for reaching out. We want to inform you that you have been successfully unsubscribed from the subscription, and a representative will be reaching out shortly about your refund.
  
  Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. We appreciate your understanding and value your business.
  
  Best regards,

• Initial Complaint

  Date:02/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered as a Christmas gift for my girlfriend and it never arrived. I emailed customer support and got no response. After looking online, I saw many people with the same experience. I made peace with losing the $38.77 and my girlfriend appreciated the effort to get such a thoughtful gift memorializing our first date. Then, today I noticed a monthly recurring charge of the price of the map I ordered has been posted 3 times now (December, January, and February). Ive now paid $116.31 for a gift that never came. I want my money back.

  Business Response

  Date: 02/27/2024

  Hi ******,

  Thank you for reaching out about your order #******.

  I've checked our system and I can happily confirm that you've successfully purchased a stand which was delivered successfully on 19 December. I noticed there could be an issue placing the map plaque during checkout as this wasn't included in your submitted order form. To make up for the inconvenience, I've issued a full refund ($32.38) of your order. You should see this reflected to your account in 3-7 business days.

  Regarding the subscription you were referring to in your email, it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we reached out to coupon pro support team to assure you that your subscription will be canceled accordingly. 

  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know.

  Regards,