Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order with the company for a Christmas gift in December 2023.On March 29th 2024, got a fraud alert from my bank about a charge from DigitalContentApps for $38.77 Company attempted to unknowingly sign me to a subscription service without my knowledge.

  Business Response

  Date: 04/02/2024

  Hi *******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,
  
  

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a little commemorative placard from printyourplaces.com in the amount of ***** on February 2nd 2024, i received the placard as advertised. After that, on February 26, ********************************** the amount of ***** attributed to digitalcontentap which got a fraud alert. I thought it was one of my husbands expenses and approved it, even though it was on my card. Then, on March 23, 2024 i got another fraud alert for the same ***** and asked my husband for information about the charge. We both could not figure it out until we really traced through our expenses and googled this charge and believe we found the culprit detailed in a ****** post and several other sites listing this as a scam. We did not knowingly sign up for any services from this vendor.

  Business Response

  Date: 03/26/2024

  Hi ****,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!
  
  

• Initial Complaint

  Date:03/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for an item then found several reviews online indicating this was a scam site so I promptly cancelled the purchase and then received a shady charge for ***** which was not even near the purchase amount originally. After doing further research many others have also received said amount on card and have claimed fraud against this company. This company needs to be investigated for committing fraud against people

  Business Response

  Date: 03/26/2024

  Hi *******,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!
  

  Regards,

   

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a plaque for my fiance about a month before valentines day and heard nothing for updates for multiple weeks, then started to get non discrete updates saying that it was in production etc. After about a month I told them I'd file a complaint and I wanted a refund, it shows that my order may have been refunded but I don't know if I even believe them I'd have to check again with my bank. Then they told me they felt so bad that they were going to not only refund but get me a free plaque, the plaque arrived a month later only for the date and the location I requested as a display on the place where I met my fiance to be completely incorrect. The plaque was even a little dinged to and the product seems just super low quality. I have never had such a horrible customer service experience with a conpany and to get the run around and such poor service for what was supposed to be a sentimental gift for a loved one makes it even more disgusting, reading all of these reviews makes me feel like everyone who does business with them has similar experiences. I'm going to check again to make sure that I got my refund because this is a really sketchy company. I even paid extra to get it rushed to me before valentines day as well and all I got was a bunch of ill informed excuses and a terrible product that was not what I wanted, not on time and not worth the money or the hassle of what it even took to get the comoaby to respond to any concerns I had. I'm still kind of confused I don't know if it is a scam or just understaffed etc but I am super concerned and did not want to leave this review, wanted to give them the benefit of the doubt but that did not make things right by the customer at the end of the day. If they didnt refund me definitely goibg to check with my bank again lots of negative feedback in these reviews so very concerning

  Business Response

  Date: 03/19/2024

  Hi ******,

  Thank you for reaching out.
  
  As I've checked our system,I found out that your order #****** was delivered successfully on 15 December.
  
  Here's the tracking URL for your reference: ***************************************************************************************************************************************************************************

  Since it's too late for you, we have also refunded a full amount $76.85 from this order. 

  If there's anything else you need, please don't hesitate to contact us and we'll make sure to help you anytime.
  
  Print Your Places
  
  

• Initial Complaint

  Date:03/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order back on Jan. 25 (#******) for a Map Plaque and Light Stand. My total for that was $50.85. And, while I received that product (though that itself was s*** compared to what was advertised), that's not the nature of this complaint.A month after my order (Feb. 17), I received a charge for $38.77 (an EXACT dollar amount many others have mentioned). The charge originates from DIGITALCONTENTAPPS, but DIGITALCONTENTAPPS and Printyourplaces share the same phone number... interesting. I was only notified of this charge today, as my bank - being ever vigilante - reached out to me of the charge prior to reconciling February's bill. Thankfully, I was able to dispute this charge, but at the cost of cancelling my credit card, and all the associated woes that go along with that.

  Business Response

  Date: 03/19/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!

  Regards,

   

   

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21438062
  
  I am rejecting this response because it is in no way based in reality. I never signed up for a coupon club, nor would I have. Nor have I ever received said coupons from said club. Is that how easy it is to run a business, *****? ****, deny, deny, all while stealing money? I don't need a refund, nor do I need you to cancel anything. If you could read, you'd have noticed the part of my previous message where I stated I cancelled my card. Our interactions are through, bill the dead card for as long as you like.
  
  With love,
  
  *********************

  Business Response

  Date: 03/26/2024

  Hi *****,

  Thank you for getting back to us again.

  As we checked, we're able to confirm from their support team that your subscription was canceled successfully and the refund was processed accordingly as well.

  If you have any further issues or concerns, please don't hesitate to contact us anytime.

  Regards,

• Initial Complaint

  Date:03/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I been emailing I need to know where my order is its been 7 days and hasnt been shipped website says 1-3 days to ship Printyourplaces order number ******

  Business Response

  Date: 03/19/2024

  Hi ******,

  Thank you for reaching out.
  
  As I've checked our system, I found out that your order #****** was delivered successfully on 18 March.
  
  Here's the tracking URL for your reference: ***************************************************************************************************************************************************************************
  
  If there's anything else you need, please don't hesitate to contact us and we'll make sure to help you anytime.
  
  Print Your Places
  

  
  

  Business Response

  Date: 03/19/2024

  Hi ******,

  Thank you for reaching out.
  
  As I've checked our system, I found out that your order #****** was delivered successfully on 18 March.
  
  Here's the tracking URL for your reference: ***************************************************************************************************************************************************************************
  
  If there's anything else you need, please don't hesitate to contact us and we'll make sure to help you anytime.
  
  Print Your Places
  

  
  

• Initial Complaint

  Date:03/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lighted plaque from this company on or about 2/7/2024.The product was subpar, but my complaint isn't about that. I paid for the product, it arrived, deal is done. Shortly thereafter, I received a fraud alert from my bank, *****, saying there was a charge flagged from someone called 'digital app store'. I didn't recognize it, so I blocked it. After days of digging, I found a large number of folks in am online forum who had all linked the fraud to Print Your Places.So, My bank caught their first attempted charge as fraud, but the aftermath has been ridiculous. Having to scramble to pay for things while waiting for a new card. Then having to switch all my bills to the new card.The company fraudulently enrolls buyers into a monthly fee for 'digital apps' OR they are giving buyers' information to an illegal scam ring that is doing the same. There are a few variations, but all are similar named Payee and exact same monthly amount. This should not happen in *******. Shameful... they should be shut down.

  Business Response

  Date: 03/12/2024

  Hi *****,

  Thank you for reaching out to us about the accidental sign-up for a service. I understand that this situation can be concerning, but don't worry, I'm here to assist you.
  
  Based on the information you've provided, I checked your order details, and it seems that there is no specific information about the service you signed up for in our records. In order to help you further with canceling it, we will try to reach out to coupon pro support team on your behalf. 
  
  Rest assured, our team is here to support you and ensure that we resolve this situation in the best possible way. Once we have more information from you, we'll do everything we can to help cancel the service and prevent any future charges.
  
  I appreciate your patience and cooperation. If there's anything else I can assist you with or if you have any other questions, feel free to let me know. I'm here to make sure your experience with Print Your Places is nothing short of amazing!
  
  

• Initial Complaint

  Date:03/08/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Desktop Plaque as a gift. Plaque was to contain text and a special date of June 27, 2005. Plaque should have arrived under two weeks of order. Received Plaque after four weeks with the wrong date of June 26, *****. That's eighteen thousand years in the future!Message sent thru their on-line service. After no response, Email sent to a direct account. After several conversations via email, it was as if they didn't understand they made a mistake. Company refused to replace order corrected, but they would send the same wrong Plaque again! Best offer was a refund minus $10. Unacceptable. I am disputing the charge with my *******************

  Business Response

  Date: 03/12/2024

  Hi *****,

  Thank  you for reaching out to us, As I've checked, you seem to have ordered an incorrect plaque. Attached is the actual preview of your plaque based on your submitted order form. You have typed the date to be JUNE 26 *****. Please note that we only fulfill what was actually submitted to us for printing, hence you've got exactly the same plaque as shown in this email. 

  We understand how frustrating this is for you. To finally settle the problem, we've issued a full refund of your order ($47.85) to give you another chance to reorder with the correct details you prefer.

  Again, we're sorry for the inconvenience this has caused you. If there's anything else you need, please feel free to reach out.

  Regards.

  Customer Answer

  Date: 03/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 02/05/24 ***** The issue I have with this company is I noticed a charge of ***** on my card after I purchased their product. I called the number associated with the charge and it was a subscription I was enrolled in without my knowledge.

  Business Response

  Date: 03/05/2024

  Hi *********,

  Thank you for reaching out. We want to inform you that after reaching out to the coupon pro team, your subscription has now been canceled and a representative will be reaching out shortly about your refund.
  
  Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. We appreciate your understanding and value your business.
  
  Best regards,

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How is this company still in business with all the fraudulent practices?They charged me for 2 day express delivery by Valentine's **** Here we are in March 2nd and it's still not here. They also sign you up without your knowledge for a "coupon club" service for $38 a month. No where was it ever stated or given and opportunity to opt in or out for this service. Very shady company.

  Business Response

  Date: 03/05/2024

  Hi ******,

  Thank you for reaching out about your order #******. I completely understand your concern, especially with the anticipation of receiving your items sooner.
  
  I've taken a look into your order details, and it seems that your order was canceled and refunded successfully. 
  
  Regarding your subscription, we want to inform you that we've successfully reached out to coupon pro's team and your subscription has been successfully unsubscribed, and a representative will be reaching out shortly about your refund.
  
  Should you have any further inquiries or require additional assistance, please do not hesitate to contact us. We appreciate your understanding and value your business.
  
  Regards,