Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  Paypal, Inc.

  95 Morton St New York, NY 10014-3336

• 

  PayPal, Inc.

  PO Box 9258 Wilmington, DE 19809

• 

  PayPal, Inc.

  PO Box 29102 Shawnee Msn, KS 66201-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Paypal email is: ******************** My step brother, ****** *****, and I were promised a Paypal payment from *************, ****************************. ************, ** *****. **************.According to *************, "the payment successfully cleared the Paypal payment method for said PayPal account ********************....in 2023."There is, however, NO record the payment to my PayPal account.Can you provide a Paypal TRANSACTION number and the payment DATE?Either, Paypal returned the payment to ************* or I never received the payment.I have already contacted *************, but they are not willing to provide a Paypal TRANSACTION number and the payment DATE, telling me to contact Paypal.

  Business Response

  Date: 09/09/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have $220 in my PayPal account. And need it to be good. Deposited into my debit card, I've talked with them. The last 2 weeks involving this incident, and they keep saying they have limitations and blocks on my account. For the last 2 weeks and I need my 220. Deposited into my debit card and I need to file a complaint. I'm not dealing with this anymore. I've been waiting to get my money since June 26th 2025. And I need your help to get my money

  Business Response

  Date: 09/12/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YOUR COMPLAINT This is a complaint against PayPal and a major issue that many others have faced according to my research into the matter. I've had my PayPal account for years. Always used it for the same things such as small purchases online, sending or receiving money between family, and small crypto investments. I've done nothing wrong or against their ToS. Just today 8/21 I logged in my PayPal account and seen they decided to permantly restrict my account with absolutely no reasoning why. I called their help number they can't see any reason as to why or give me a reason. The absolute ******** and wrong part of this thing is they just can decide to keep my money also for 180 days. I'm out of work right now. I have 2 dogs to care for. I'm struggling. The only money I had to my name ( $90) was in that account. And they can just decide to keep it and shut my account down with no explanation as to why? Absolute BS. I was counting on stretching that little bit of money out as long as I could now im royally screwed. This isn't right. I'm not a (seller), I've done none 0 charge backs, I have nothing wrong with my account. And the fact support can't even find out any reasoning for 7 business days. THIS IS WRONG. Thanks alot paypal for royally s******* me. AVOID PAYPAL

  Business Response

  Date: 09/03/2025

  Dear **** **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have funds in my PayPal account, but they have restricted it from withdrawal for 180 days. They are going to use my money for 180 days for no reason. They were no help when I called them, they said this is our policy, and we cannot do anything about it. I want my money back as soon as possible.

  Business Response

  Date: 09/09/2025

  Dear Qumer Islam,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  
  Very sincerely yours,
  
  Global Customer Complaints & Advocacy
  
  **********************

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to send money to my mother using her phone number. PayPals system showed her name, so I believed the payment would reach her. Instead, the funds were routed to an unknown email address ********************************* she has never owned. This was not my mistake it was a system error.According to PayPals User Agreement, Section 13.4 (Errors and Error Resolution), an Error includes situations where money is incorrectly taken from an account or when a transaction is incorrectly recorded. The agreement also states that PayPal will correct such Errors and credit the account for the difference.Despite this, my dispute was closed as authorized, and no correction was made. Because of PayPals system error, I had to send money again out of my own pocket. I am asking PayPal to follow its own Section 13.4 obligations, refund the misdirected payment, and review why their system misidentified the recipient.I am simply asking for the return of my $1,080.00 since the payment was sent to an account not belonging to the intended recipient. According to Section 13.4 of PayPals User Agreement, if a payment is sent to the wrong recipient and the funds are still in their account, ********************** is obligated to assist in recovering those funds. I would appreciate your help in ensuring PayPal upholds this policy and resolves the matter promptly.

  Business Response

  Date: 09/09/2025

  Dear ******* ********-Chiang, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 7th , Paypal took ****** from my checking account , and paid it to Reeblo, a company which sells refurbished electronics., for a refurbished I-Phone 13 mini phone. I did not authorize this transaction. I did not order this phone as I have an Android, and don't have an apple account.I filed a complaint with paypal, and they denied the claim , with no ************** Paypay account has been hacked , as i found out the order was to be shipped to an address in **************, and I live in *****. By sheer luck I was able to change the preferred address back to my home address.Because I did that reeblo sent me the phone to my correct address in ******When i tried to contact Reeblo , it is impossible to speak to a human, and they had no record of my having an account with them. I opened an account with them , and still no *******'s like I'm in a Catch 22 situation, and need help resolving this.I have used Paypal for 25 years , and I think this is the only complaint i have ever filed.Paypay and Reeblo are useless , Please help me resolve this.Thank you

  Business Response

  Date: 09/10/2025

  Dear ****** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item in May and paid via PayPal. I used PayPal specifically because I thought theyd have my back if things went sideways with this purchase. I received the item and it was not quite what I expected. The proportions of the bag were just bad and I wanted to return it. I went to PayPal and their site specifically says to try and work it out with the seller before opening a case. So I reached out to the seller the day I received the item and said I wanted to return it. They gave me several return options, one being a full refund if I shipped the item back and paid for shipping. I opted to go ahead and ship the item back to ********* with the address the seller gave me. One month later, the item was sent back to me in the mail because the shipping address they gave me was not valid. When I confronted the seller, they just said theyd give me a 50% refund. I suspect this is their practice so they never have to issue a full refund. The say that purse came back to me I opened a PayPal case. They closed it immediately because it was more than 30 days after I received the item. I spoke to a representative and explained that I tried working with the seller, who gave me a bogus return address and that is what caused the delay. I have proof of shipping, receipts, tracking of the package, correspondence with the seller. PayPal has all of that info documented and said theyd appeal it, give the seller 10 days to respond and go from there. More than a month later, they closed my case again based on the 30 day thing. I know they did not look at anything. It will not let me upload the emails I have with the seller here, but PayPal has those. I did upload my correspondence with PayPal assuring theyd look back into this with the new info I provided. I just want my money back. I tried in good faith to work the seller directly and Im being punished for that, even though that is what PayPal tells you to do.

  Business Response

  Date: 09/10/2025

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:08/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** overnight label through PayPal. The shipping was delayed due to a mistake on *** part so I am entitled to a FULL refund of the label. I have filed a claim with PayPal since 7/21/2025 for my refund which was approved on 7/24/2025 and it is now 8/20/2025 and still dont have my money back. I keep trying to work with PayPal and I am not getting help. I want my money that I am entitled to back!

  Business Response

  Date: 09/09/2025

  Dear *** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to authorize five bank transfers to add money to my PayPal card balance. The day before the transfer was to be completed, I received a notification my account was limited, and I needed to verify my identity. I submitted photos of my ID and a bank statement. Two days later, I received a permanent account limitation, and I am unable to access my funds until January 20, 2026. Although my account was permanently limited, the bank transfers STILL went through.I recently looked at the PayPal Assistant to see if it could help me with anything. On July 26, 2025, this is what the PayPal Assistant mentioned:"I know this may be frustrating, and we dont take decisions like this lightly.If you think weve reached this decision in error or have other information that could help us reactivate your account, please submit it to:********************************************************************"I sent three emails to them explaining my issue, and my concerns were completely ignored. All I received were automated responses with different reasons for permanently limiting my account. I sent them photos of my ID, a legal name change court order, my SSC info, and a bank statement for the bank account ending in **************************************************************** my PayPal account. They won't remove the limitation, and it is "final."I have attached the first and last email I sent to the email address listed above. Please refer to the attached files to see the transaction dates, amounts, and other information. I specifically stated in one of the emails that my bank has not updated my first name yet. I attached a photo (Taken today) that shows my bank account name was finally updated.

  Business Response

  Date: 09/11/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday August 9th, I received an email from Paypal indicating that a purchase for $9.95 had been made, I opened my app and sure enough there were 2 charges, both for $9.95 from 2 different vendors at the same exact moment. I called Paypal but since the items were pending and not posted I was told I need to wait till they post so they can start a dispute. I waited till the following business day, Monday August 11 and I filed disputes for both charges. Within an hour my claims were both denied, and I received the following message After carefully reviewing your case, we found that this was an authorized transaction so it couldnt be covered under the PayPal Purchase Protection. We are unable to provide a refund for this transaction. Your PayPal debit card has been reissued. Youll receive the new debit card within 10 business days. Since then I have received 3 additional emails indicating that an attempted purchase for $9.95 by an ************* was rejected. Funny that both the charges that I disputed were both from ebook companies as well. One was **************** and the other was ******************** however, neither company nor websites exist. Had I not called on Saturday to complain about those charges, my PayPal debit card would not have been cancelled and re-issued and who knows how much money would have been taken from me. Crazy how PayPal is so quick now to reject real claims and not give a good reason for their denials. Im very upset that PayPal is no longer what it used to be when I first started using them years ago. I would warn everyone to close out their accounts like I will be doing.

  Business Response

  Date: 09/10/2025

  Dear ****** *******-*****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******-*****