⚠ Unsupported Browser Detected ⚠

Unfortunately this browser is not supported. Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org.

BBB remains operational and focused on serving our business community.

Business Profile

Business Profile

PayPal, Inc.

Payment Processing Services
Headquarters
Multi Location BusinessFind locations

Business Profile

PayPal, Inc.

2211 N 1st St

San Jose, CA 95131-2021

Contact Information

2211 N 1st St

San Jose, CA 95131-2021

Want a quote from this business?

Get a Quote

BBB Rating & Accreditation

Accredited Since: 8/1/2001

Years in Business: 22

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Customer Reviews

1.06/5

Average of 1,871 Customer Reviews

Customer Complaints

14,734 complaints closed in last 3 years

7,191 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 8/1/2001

Years in Business: 22

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Map

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
2211 N 1st St, San Jose, CA 95131-2021

BBB File Opened:1/12/2000
Years in Business:22
Business Started:3/9/1999
Business Incorporated:7/30/1999 in DE, USA
Accredited Since:8/1/2001
Type of Entity:Corporation
Alternate Business Name
  • paypal.com
  • PayPal.me
  • Xoom
Related Businesses

Customer Complaints

14,734 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Resolved
anonymous user
I changed my personal paypal account to a business account and then Paypal put a limited access status on my account. I changed my personal paypal account to a business account and then Paypal put a limited access status on my account. I then provided the information they requested and still had limited access. So to help things along I transfered money from my connected checking account to paypal. Then I called and they told me they couldn't cancel the transfer and that I couldn't cancel the transfer and I can't access the money because my account with paypal is limited. I have called 4 times trying to resolve this issue to be only told that it is on limited access because and I quote " We noticed that you've been using your PayPal account in a questionable manner. " I find this very suspicious because I have never used the paypal account and it was opened well actually I can't say when it was opened because their website doesn't say but I know it was more then a year ago. My money needs to be returned ASAP or my account needs to be released ASAP Account ID: Limited account accessRead More

Desired Outcome

My money needs to be returned ASAP or my account needs to be released ASAP

Customer Reviews

1871 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

Vincent M

(1 star)

03/11/2021

****** customer service is a disgrace. I attempted to purchase something through ****** and I was consistently being denied. I figured it was my bank account, removed any holds my bank had and, still, my transaction was denied. Two days later my account was permanently limited, leaving over $4,000 in a 180 day waiting period. This ban not only holds my funds, it also permanently bans my debit card and bank account. I can never attach those to another account and I am no longer able to purchase through ******. This is extremely unprofessional, disrespectful and an outright abuse of corporate power.

Business Details

This is a multi-location business.Need to find a different location?

Headquarters
2211 N 1st St, San Jose, CA 95131-2021

BBB File Opened:1/12/2000
Years in Business:22
Business Started:3/9/1999
Business Incorporated:7/30/1999 in DE, USA
Accredited Since:8/1/2001
Type of Entity:Corporation
Alternate Business Name
  • paypal.com
  • PayPal.me
  • Xoom
Related Businesses

Business Categories

Local BBB

BBB of Los Angeles & Silicon Valley

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.