Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Paypal

  7700 W Parmer Ln Austin, TX 78729

• 

  Pay Pal

  P. O. Box 149013 Austin, TX 78714

• 

  Pay Pal/Ebay-Online Auction

  12750 Perimiter Dr. Ste 154 Dallas, TX 75228

• 

  Pay Pal/Ebay-Online Auction

  PO Box 660509 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My paypal account was just new with no transaction yet happen. But when august 18, 2025 came, they gave me a notif saying my account were limited and need some info to help me review my account to lift the limitation, so i gave my id and explain everything there but then after two days, they emailed me that they made my account permanently limited i asked them why and what's the reason but they only gave me no reason and says just stated they can't help me any longer without giving any specific explanation of how I supposedly violated their terms of service

  Business Response

  Date: 09/12/2025

  Dear ******* *******,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal business account (email: ***************************** was closed on June 30, 2020. At that time, PayPal placed ********* EUR and $2,361.27 USD on hold for 180 days, stating the funds would be available after that period to cover possible disputes.However, when we logged back in on November 4, 2020, we found that all the funds had been seized by PayPal without prior notification, citing only a vague Acceptable Use Policy Violation.Since then, I have spent years trying to contact PayPal and obtain a clear explanation. We tried support, email, and phone lines, but received only generic responses. We spoke with **** ****** from PayPals legal team, who promised help but ultimately became unresponsive. The only document we received from PayPal *********************************************** simply repeated that our activities were flagged as get rich quick or unrealistic ROI expectations.This is incorrect. Our company sells training programs. We teach people how to build a legitimate hosting or property management business by renting or managing properties, without needing to own real estate. This is a real business model. Our founder, ******** Cianchetta *******, is a recognized entrepreneur in *****. Our program counts thousands of students and positive reviews.Despite these facts, PayPal has never provided evidence of the specific content or transactions considered a violation.I am filing this complaint now, years after the account closure, because all attempts to resolve this matter directly with PayPal have failed.We respectfully request that PayPal provide:1. A full and documented explanation of the alleged violation.2. The exact references to the relevant clauses of the User Agreement / Acceptable Use Policy.3. The concrete evidence (materials, records, or internal findings) on which their decision was based.4. Clarification of the legal basis for permanently retaining our funds.

  Business Response

  Date: 09/15/2025

  Dear ********* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to link my *** bank account to my ********************** account, what should have been a straightforward endeavor. Paypal's website would not accept my bank details despite my entering the both with their automated system and their manual system.I have now been locked out of my account for what will be an undisclosed time period.I was given various estimations of how long it can take and upon researching online have seen that it can take up to 180 days.I spend a total of 55 minutes on hold over two days with customer service and having finally been put through to Supervisor *** employe #******* (who was the highest powered person I could speak with), I was told that it is controlled by the system and was told my account might be unlocked in 72 hours but it's not guaranteed. She also said things like "This is not my account".Dreadful customer service who lack basic knowledge of their product.I just needed to transfer the money to my bank to pay the mortgage on my property.

  Business Response

  Date: 09/15/2025

  Dear ***** ******,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal *********. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2025 I received emails from my bank and PayPal that I authorized a $1,777.56 purchase from ****. Com. On the same day I was notified by Windows Defender that my computer had malware installed. I sent screen shots to PayPal documenting the hack. I notified PayPal immediately that I did not authorize this payment, yet PayPal let the payment go through and sided with the seller in this dispute even though the seller will not answer my emails. I never ordered anything from ********. I never had a ******** account. I don't even know what was purchased, or who authorized the transaction. Because PayPal is supporting this scam I intend to sue PayPal and ********. I have documented everything.

  Business Response

  Date: 09/02/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deactivated. It all started when the PayPal withdrawal was shifting from Thunes to M-Pesa payment options. They needed me to verify my number, but I was not getting the verification code. I tried multiple times and still had no success. I talked to one of their customer service but he was rude to me. I tried logging into my other devices, my second phone and laptop, to see if it was a network issue but still no success. I was still not getting the code. Two days later, they sent me this email that my account has been deactivated! I didn't tamper with their system. They have to ensure that I am able to seemlessly transition to their other technological advancements and upgrades. I am conflicted!

  Business Response

  Date: 09/09/2025

  Dear ******* *****,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.     
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.    
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.    
  
  Very sincerely yours,    
  
  Global Customer Complaints & Advocacy    
  PayPal

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Paypal email is: ******************** My step brother, ****** *****, and I were promised a Paypal payment from *************, ****************************. ************, ** *****. **************.According to *************, "the payment successfully cleared the Paypal payment method for said PayPal account ********************....in 2023."There is, however, NO record the payment to my PayPal account.Can you provide a Paypal TRANSACTION number and the payment DATE?Either, Paypal returned the payment to ************* or I never received the payment.I have already contacted *************, but they are not willing to provide a Paypal TRANSACTION number and the payment DATE, telling me to contact Paypal.

  Business Response

  Date: 09/09/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have $220 in my PayPal account. And need it to be good. Deposited into my debit card, I've talked with them. The last 2 weeks involving this incident, and they keep saying they have limitations and blocks on my account. For the last 2 weeks and I need my 220. Deposited into my debit card and I need to file a complaint. I'm not dealing with this anymore. I've been waiting to get my money since June 26th 2025. And I need your help to get my money

  Business Response

  Date: 09/12/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YOUR COMPLAINT This is a complaint against PayPal and a major issue that many others have faced according to my research into the matter. I've had my PayPal account for years. Always used it for the same things such as small purchases online, sending or receiving money between family, and small crypto investments. I've done nothing wrong or against their ToS. Just today 8/21 I logged in my PayPal account and seen they decided to permantly restrict my account with absolutely no reasoning why. I called their help number they can't see any reason as to why or give me a reason. The absolute ******** and wrong part of this thing is they just can decide to keep my money also for 180 days. I'm out of work right now. I have 2 dogs to care for. I'm struggling. The only money I had to my name ( $90) was in that account. And they can just decide to keep it and shut my account down with no explanation as to why? Absolute BS. I was counting on stretching that little bit of money out as long as I could now im royally screwed. This isn't right. I'm not a (seller), I've done none 0 charge backs, I have nothing wrong with my account. And the fact support can't even find out any reasoning for 7 business days. THIS IS WRONG. Thanks alot paypal for royally s******* me. AVOID PAYPAL

  Business Response

  Date: 09/03/2025

  Dear **** **********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have funds in my PayPal account, but they have restricted it from withdrawal for 180 days. They are going to use my money for 180 days for no reason. They were no help when I called them, they said this is our policy, and we cannot do anything about it. I want my money back as soon as possible.

  Business Response

  Date: 09/09/2025

  Dear Qumer Islam,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  
  Very sincerely yours,
  
  Global Customer Complaints & Advocacy
  
  **********************

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to send money to my mother using her phone number. PayPals system showed her name, so I believed the payment would reach her. Instead, the funds were routed to an unknown email address ********************************* she has never owned. This was not my mistake it was a system error.According to PayPals User Agreement, Section 13.4 (Errors and Error Resolution), an Error includes situations where money is incorrectly taken from an account or when a transaction is incorrectly recorded. The agreement also states that PayPal will correct such Errors and credit the account for the difference.Despite this, my dispute was closed as authorized, and no correction was made. Because of PayPals system error, I had to send money again out of my own pocket. I am asking PayPal to follow its own Section 13.4 obligations, refund the misdirected payment, and review why their system misidentified the recipient.I am simply asking for the return of my $1,080.00 since the payment was sent to an account not belonging to the intended recipient. According to Section 13.4 of PayPals User Agreement, if a payment is sent to the wrong recipient and the funds are still in their account, ********************** is obligated to assist in recovering those funds. I would appreciate your help in ensuring PayPal upholds this policy and resolves the matter promptly.

  Business Response

  Date: 09/09/2025

  Dear ******* ********-Chiang, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal