Business Profile
Payment Processing Services
PayPal, Inc.Headquarters
Complaints
This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 29,187 total complaints in the last 3 years.
- 9,128 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/16/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a Paypal account under *************************** ***** sent me $360 on 9/16/25 (transaction #: 70H62718BE566373H). Paypal won't let me transfer the money to my Michigan Schools and *********************** checking account. When I click on "transfer," nothing happens. I tried to do a webchat with Paypal but that simply stated the same c*** over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over and over again. First, Paypal needs to either transfer my money to my credit union account immediately or send me a check. If they send a check, I'm not paying a check fee, since this is Paypal's fault. Since there is no way to reach Paypal, I will file so many complaints with every agency imaginable that ******'s head will spin. Second, Paypal needs to go out of business.Business Response
Date: 09/23/2025
Dear ******* ********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer Answer
Date: 09/23/2025
Better Business Bureau:
PayPal didn't resolve the complaint. I had to resolve it myself. Although paypal.com wouldn't let me transfer the funds in my account to my bank account, the ********************** app did let me. I finally had to use that. I will never do business with PayPal again.
Sincerely,
******* ********Initial Complaint
Date:09/09/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 25th at 5:36 PM I sold merchandise (Pokmon Full Evee Evolutions God Pack) for $3,473.86 through PayPal. Using United States ************** to ship- tracking number (**********************). I shipped the item to the buyers confirmed address which showed Delivered on May 1st, 2025 in *******, *******. The buyer later filed a claim saying they did not receive the item. I submitted all proof of shipment and delivery, but PayPal ruled in the buyers favor. As a result, PayPal debited my account, leaving me with a $3,473.87 negative balance, and threatened to close my account and potentially send the balance to collections.This was after communicating back and forth for multiple days and FaceTiming multiple times to confirm they wanted the Item and to see they're real people so Im comfortable. I tried contacting her first and she would not explain why she requested a refund and told me to deal with PayPal. PayPal could also not explain why she got refunded after submitting evidence for multiple days and trying to talk to a real person I just continually got transferred or hung up on. PayPal helped this lady SCAM me, just got my item and her money back I request that PayPal:1.Remove the negative balance from my account.2.Confirm in writing that this alleged debt will not be sent to collections or reported to any credit bureau.Supporting documents are available, including transaction records, carrier tracking, PayPal case decision, buyer communications, and a timeline of events.Business Response
Date: 09/18/2025
Dear ***** *********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer Answer
Date: 09/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am thankful for the correction made the only thing I wish PayPal wouldve done is reached out to the buyer after all of this happening to get my product back since she originally scammed me and you guys backed it.
Sincerely,
***** *********Initial Complaint
Date:09/02/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A client tried to pay me last week using PayPal. This was a large amount, with over $800 in transaction fees.When my client tried to pay it, he was informed that the transaction was declined. So he arranged for an *** directly to my bank, instead, and we thought that was it.But no happy ending here: the PayPal transaction actually went through, even though he was told otherwise. Upon learning of the double-charge, I immediately appealed to PayPal, asking them to refund the payment amount and the transaction fees (which totaled over $800).And they have refused. "We cannot refund the transaction fees," said the woman who took my call, "as the payment was made for goods and services.""I am going to need to escalate this and speak to your manager," I told her."I am the highest level of escalation," said the first-level support agent. "There is nobody higher."It was completely lost on her that this was very likely PayPal's mistake, and at the very least, an innocent mistake on the part of my client. But she completely shut me down so now I am going to have to use other means, starting with this complaint.Business Response
Date: 09/12/2025
Dear **** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:09/01/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 24tyh, I bought a gift card from a seller who agreed to give it to me through a PayPal payment. The seller didnt deliver, I charged back. PayPal denied my charge back.On septermber 1st, I come to know PayPal denied dispute. I have shown EVERY single log of chat between me and the seller and even in the PayPal chat. PayPal is taking the scammers side, and not turning back my money. The seller has blocked me now too. All the proof I have is attached to my dispute. Please take a manual look at it again. I really need my money back.Business Response
Date: 09/12/2025
Dear ***** *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:09/01/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 26 a transaction from a purchase I made through PayPal cleared though my bank. PayPal says they didn't receive the funds and put my account in the negative. I have been calling since August 28th about this but have gotten nothing but the runaround. They said that if I add funds it would take care of it. I did and now 2 transactions for the same amount are on my PayPal. My PayPal account needs to be +***** and then I will be fine with everything. Just put me in the positive with that amount and I'm cool.Business Response
Date: 09/11/2025
Dear ****** ********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:08/30/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered doordash through paypal, for the amount of *****. The amount cleared my bank and my bank verified that the money was taken from my account, and sent to ********************. Paypal has put my account balance into the negative, and is claiming they never recieved the money, and is refusing any and all proof that they recieved the money. I opened a dispute, in which paypal went silent, and I've called paypal numerous times, but their overseas agents can't seem to understand anything which deviates from the scripts they're provided.Business Response
Date: 09/25/2025
Dear ******* *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer Answer
Date: 09/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:08/29/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 25, 2025 I received a refund from **** for $442.14 transaction id ***************** this refund shows in my activity but is not actually credited to my account my balance did not dropBusiness Response
Date: 09/23/2025
Dear ******* ********,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer Answer
Date: 09/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:08/29/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on June ******* for the amount of $366.32 order number:CT77922130 and to my surprise when the order was received it was missing a shock absorber item#*****-80603. The same date the order was received I contacted ****** Parts Deal about the situation. They told me a customer **** was going to contact me in two days and they never did. I e-mailed the company for a partial refund as the order received was incomplete and didn't receive an answer. I was charged for the part $46.28 plus $51.47 for the shipping a total of $97.75 I tried working out with the company to no avail it's been 2 months and my problem hasn't been solved. Pictures were e-mail to ****** Parts Deal and Pay-pal but nothing has been done. Today I received an e-mail from Pay-pal saying that the seller agreed to a partial refund of $97.75 and to return all the parts that were received. I was given a dead line of September ****** or they will side with the seller. Original Parts Giant wants to keep stealing my money. How I'm going to accept a refund of $97.75 if I return all the parts? The total amount of the transaccion is $366.32. Why can the seller assume responsibility and give me a credit for the missing part?Business Response
Date: 09/23/2025
Dear ****** ****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer Answer
Date: 09/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:08/29/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
before ****** ****** speech i wanted to sell investments in bitcoin, most of which has been purchased throughout the last atleast 3 years using paypal. i sold about 40k worth of bitcoin and then transferred some to my bank and the next day it was locked. they asked for my drivers license bank statement and info on charges. i let them know hey i used your platform to buy this bitcoin im selling. my bank shows paypal transactions to buy and sells recieved all from same account no changes made. they said i broke terms of service but wont say what i offered more proof but dont even know what term i broke. closing my account is fine but holding large amount without a specific reason for 120 days as if i committed fraud or the money was sent anywhere else but myself makes no sense. i have been buying and selling crypto with them for years and i assume due to large sale this flagged my account however i have no clue as they give very vague replys i have had a account with them for over 5 years doing same thingBusiness Response
Date: 09/11/2025
Dear ******* ****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:08/28/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Aug. 20th I ordered 6 items through ******* online. I used PayPal to pay for the order (there was money in my PayPal account, the rest was taken from my ************ account on file with ***********************. Part of the order was delivered on Aug. 22nd, and one item, a rug, wasn't exactly what I wanted, so I returned it to my local ******* store that same day and was told the money would be issued back to PayPal within 5 or 6 business days. On Aug. 26th, I went to my PayPal account, and saw that $5.89 was returned there, and the rest ($17.50) was to be returned to my ************ account. When I went to ************ online, I saw 2 separate transactions: one was a deposit of $17.50, but the next was a withdrawal of $17.50 (they both say PayPal/*******). I contacted both ******* and PayPal, but keep getting a "runaround"; both places say that the refund was completed. I went to my bank yesterday, and the bank representative agreed that the money was deposited then withdrawn. I have spent hours going back and forth between ******* and PayPal; it seems it's an issue with PayPal because they were the ones that finally had the funds to put back in my Liberty account. The ********************** transaction I.d.# is 70S567658Y078351YBusiness Response
Date: 09/22/2025
Dear ********* Valley,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalCustomer Answer
Date: 09/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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