Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  PayPal, Inc.

  PO Box 9258 Wilmington, DE 19809

• 

  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

• 

  PayPal, Inc.

  PO Box 29102 Shawnee Msn, KS 66201-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal was wrongfully limited due to suspicious activity / transactions after I sent proof of ID, shipment tracking, proof of payment with screenshots on the app, when they temporarily limited my account. Once I sent my proof they permanently limited my account. My girlfriend started a ***** account that she uses to resell clothing, which I disclosed on the app, and she wanted to use my PayPal for the transactions. I have $114.09 on hold in my account from selling clothing over the last week or so.the supporting documents attached are the proof of purchase and shipping that paypal said they needed to verify my account. Yet they permanently limited my account instead

  Business Response

  Date: 08/02/2025

  Dear ***** *********, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal is saying that I have an unauthorized charge that they banned my account for something I didn't do.all the bank cards on the PayPal belong to me and they want to banned my account.what a bad customer service ********************** ***** they're making false claims for something I didn't do and i need my account unbanned so i can use my paypal and i have the right to now my bank card information because it belongs to me and they are refusing to tell me. want a trashey policy they have. they treat there customers like this.I need my ********************** account to be uplifted because I've been with them for years and it's not right.I want my account unbanned because I have not violate no policy of their term but them false claiming that that account is banned because of an unauthorized charge that's not even a policy.I have been a good customer of ********************** and they're banning me for no reason that I have not violated no terms that what makes me mad very angry.

  Business Response

  Date: 08/01/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -On Apr 27th I made a jewellery purchase on ****. Immediately after the purchase I was contacted by phone and text message by the "seller" (scammer) to cancel the order. He then asked for direct payment via Paypal instead -I sent him direct Paypal payment Apr 27th -Apr 28th he cancelled because he couldn't withdraw the money immediately from Paypal -Apr 28th he changed his mind and sent a new payment request -Apr 28th I sent him the money again -Apr 29th after talking to him more and asking for more pictures of the item I realized he was sending a fake item that was not what he listed on ****. I requested a cancellation saying I accidentally put in the wrong address and I would send the money again right away. He cancelled and I immediately blocked him -On May 18th I found an unauthorized credit card charge for $40.99 to the same scammer. This charge was nowhere to be found in my Paypal payment history -On May 18th I contacted Paypal and they could not find the charge in the system and requested I contact my bank -I contacted my bank and on June 23rd I was found not responsible for the charge, $40.99 was refunded to my account -********************** immediately put a negative balance on my account of $41.39 falsely claiming it is related to a duplicate credit for the initial transaction on Apr 28th -They still can not find the unauthorized charge in their system and have no explanation for it -This is absolute fraud and incompetence by this company

  Business Response

  Date: 08/01/2025

  Dear ****** *****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a new account on ******************** and since i created the account i have only done two transactions for $1 just testing to see how it works and so forth, then july 21 they permanently limited my account for no reason, stating there is suspicious activity on my account when i havent used the account to do anything but test if it worked, i broke no rules or violated anything the same day i created thr account i even calls them and provided my documents to verify my account, i sent them my passport and proof of address and they confirmed my account was all good. This is so unfair and i would like my account restored

  Business Response

  Date: 07/23/2025

  Dear ***** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2025 I ordered a Blood sugar meter from "easychicin" who was advertising on ********. I am a diabetic and thought this would be great to have. I ordered the item and paid via Paypal in the amount of $61.17. I did not receive the item in a timely fashion and filed a non delivery with Paypal. The item finally came in the mail and the seller gave Paypal a tracking number from NewYork. After examining the meter, I find it was not what I bought, it was a Pulse Meter and not a blood sugar meter. During this time I have tried to escalate to return the meter but Paypal has already closed the case for the seller and found in favor of the seller. I have tried to contact the seller with no avail for they are in *****. Transaction ID ***************** AND 685D564F36C117000942D682 AIB8 GVSJC is the invoice ID, the bottom line is that I want to return the item and receive a full refund, I need the address of the seller for they have removed the selling site

  Business Response

  Date: 08/01/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using paypal to receive payments for my online business and also paid some of my staff using same platform On 15 February 2025 My client had disputed the amount 55$ but I had provided the service properlyThe case came to my favor after the reviews I gladly provided the files required and all was fine until on june 13th did I get notified that my account has been permanently limited.I immediately contacted the executive office and was told that one of the accounts I used to make payment to and they linked to me had a limitation hence why I was also banned I feel this was not fair on my part as I can not have control over how other people use their PayPal account.I just really want my account back

  Business Response

  Date: 07/31/2025

  Dear ******* Khar,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  
  Very sincerely yours,
  
  
  Global Customer Complaints & Advocacy
  
  **********************

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal permanently limited my account for no reasons and I use it for my business purposes I need my account back

  Business Response

  Date: 07/30/2025

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 9th 2025, I purchased 4 tickets in the amount of $835.15 for an event from the seller - *************** They sent an email that I would not receive my tickets until a day before the event which was 6 weeks later. Every single event ticket I have ever purchased, *** received almost immediately, so this was unacceptable to me as it did not some right. Tickets center would not help me receive my tickets. So through PayPal purchase protection, I disputed the claim stating I never received my tickets. Through the dispute process of PayPal, the seller provided a false tracking number through ****. Why provide a tracking number when the process was through email? That didnt seem right either. I contacted tickets center who informed that they resold the tickets and I would not be receiving the tickets or a refund. Instead tickets center sent me a partial refund of $226. I have screenshot evidence of the conversation of this and provided to PayPal but it was apparently not good enough for them. I have elevated this claim to PayPal, Ive appealed my denial twice with no success. They refuse to read the clearly stated evidence I have provided and continuously state that I have received my item/service from the seller when I am still out of $609.15 and still never received the event tickets, because as the seller clearly stated - they resold them.

  Customer Answer

  Date: 07/24/2025

  After multiple attempts of contacting PayPal, they finally reopened the case and closed it in my favor, issuing a refund. This issue is now resolved.

• Initial Complaint

  Date:07/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received this denial notice of my claim that I never received the merchandisse I ordered. The decision is based only on a tracking number but no evidence on who received it, signature etc. I wont be paying until I am provided by the evidence requested with my signature that I received the merchandise.Details of transaction from PayPal:Update on your case We received the case(s) you filed on June 20, 2025.We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.We're sorry for any problems you may have experienced with the transaction(s).Transaction information Dispute Case ID ****************** Transaction Amount $143.01 USD Dispute Amount $143.01 USD Transaction ID 0UP16679UT703341J Transaction Date May 30, 2025 Update on your case We received the case(s) you filed on June 20, 2025.We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.We're sorry for any problems you may have experienced with the transaction(s).Transaction information Dispute Case ID ****************** Transaction Amount $143.01 USD Dispute Amount $143.01 USD Transaction ID 0UP16679UT703341J Transaction Date May 30, 2025

  Business Response

  Date: 07/30/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/05/25 I received an email from PayPal that suspicious activity was noticed on my account and therefore my accounts would no longer be usable until I submit identification verification. I, not aware of any suspicious activity on my account submitted the requested identification information to be reviewed. It was reviewed and the decision they took was to keep my account locked and limited making it no longer usable. As you can imagine, I, completely confused and baffled, have called the company of different occasions to find out their reason for deciding to keep my account limited. I was never provided with an answer over the phone or through mail and mind you I have been a customer of ********************** credit for a very long time now and with great payoff history. Till this day my account remains unable to be used and limited. This practically forces me to have to close the account which will then affect my credit directly and thats the bigger issue because Im essentially being punished for something I did not do.

  Business Response

  Date: 07/30/2025

  Dear ******* *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********