I changed my personal paypal account to a business account and then Paypal put a limited access status on my account. I changed my personal paypal account to a business account and then Paypal put a limited access status on my account. I then provided the information they requested and still had limited access. So to help things along I transfered money from my connected checking account to paypal. Then I called and they told me they couldn't cancel the transfer and that I couldn't cancel the transfer and I can't access the money because my account with paypal is limited. I have called 4 times trying to resolve this issue to be only told that it is on limited access because and I quote " We noticed that you've been using your PayPal account in a questionable manner. " I find this very suspicious because I have never used the paypal account and it was opened well actually I can't say when it was opened because their website doesn't say but I know it was more then a year ago. My money needs to be returned ASAP or my account needs to be released ASAP Account ID: Limited account access

purchased something online, got it broken, paypal doen not want to refund Ordered laser tube from the seller. Product came but it was completely broken, not usable at all. I did contact seller and I also provided a video me opening the package where is clearly visible how was it received. It was shipped via fedex international priority. Not sure whose fault would it be whether packing or transporting. I contacted seller and I was told they would not ship it again via fedex or any other priority service and one of the offer was to ship via sea to the USA and than from USA to me. After I asked to refund and if he wants to do that way I would like them to refund first and create new order to have some safety. After that seller stopped to communicate which make me to believe they don't want to do it. I am feeling a bit unsafe that without creating new order I would never see the item I purchased. Here is the video I recorded: **************************** this was my letter to the paypal in hope that they would refund me. After the few days (7-10) I got a response from Paypal asking me to send this back to the seller and I would get my money . This item is a glass item (long glass tube) and sending shattered glass would not make sense I called paypal and explained that shipping back broken glass would not make any sense a representative told me that in this case I do not need to send it back , but they wanted me to fill out a special form which they sent me. It was the IC3 form, I also uploaded form to them. They gave me 5-6 days to fill out the form which I did the next day. After the deadline for uploading the form has passed on Feb 9th, I woke up on Feb 10th that my case has been denied and money was returned to the seller because I did not provide valid proof of tracking that I returned the item even thought I was told I do not need to send back if I give them IC3 form. Phoned them again on 10th and the nightmare beggins. After phoning them first person that I spoke told me, must be an error , IC3 form was overseen and they will reopen the case. they reopened the case and 2-3 days later I got a same message again, case denied because valid tracking number was not uploaded. Called them again, same explanation, ppaypal rep says, it is a mistake, I will reopen the case, they reopen the case, and 2-3 days later case is closed, DENIED. Now this happened 5 times!! I am again on the phone for the 6th time trying to get resolution and looks like I am going nowhere, I am out for $600 and have no item I purchased Account ID:*******

I was making an online order,Iwas told 2 times my info did not go through after the 3rd time I went to my records in my card and all 3 did go through! Pchase date 02.16.2021 order no.pp_dXXXXXXXXX Pp-dXXXXXXXXX,I was ordering a drone on the internet through paypal and filled out my card no.and 2 times they told me my purchase did not go through I filled out the info 3 times and on the third one they said it went through when I checked my card balance it said that all three went through I told them about the mistake and they have been telling me that they were waiting for the seller to respond,it was thier mistake so kept asking why they didn't cancel the other 2 I got no response until finally they emailed and told me that the money was returned to my card each transaction was $99.00,and I have not seen it put back ! I now have yet another transaction through them and they are telling me the same story,but that is another complaint to fill out ,my card no.is XXXXXXXXXXXXXXXX exp01/24 mastercardi think I have given you all the informtation,oh I still have no tracking no.for the one purchase I did want to make! Account ID: Pp-dXXXXXXXXX

PayPal is fraudulently holding $500 in my account and preventing me from transferring it to my bank. When attempting to transfer funds to my bank online or in app PayPal responds "Right now, we're not able to complete this transaction." I attempted to transfer funds over the course of many weeks and through dozens of attempts. I have made numerous attempts to remedy this issue through the customer service line and via my bank (which reports no security issues.) Customer service was unable to help and continued to either delay a solution or use my bank as a scapegoat. It seemed to me as if customer service was unable to remedy the issue on their end at all and was constrained by PayPal's own system. The website also seems to be laid out deliberately to confuse (confirm card option not visible despite direct instruction from customer service.) $400 of the 500 has been on hold since Christmas (12/25) of 2020 with the remaining $100 on hold since 2/12/21. The money in question is from my mother who was using PayPal as a service to transfer money to me. I find it absolutely reprehensible that a company would withhold money meant as a gift between individuals. No goods were bought/sold/exchanged in this process whatever so ever so I do not see any merit in justifying this hold because of "security" issues. It seems to me that PayPal is holding this money (and the money of many other customers as can be seen online) for nefarious reasons. Account ID***************

PayPal permanently limited my account with a large balance proceds of a ppp loan. Funds held for 180 days. Received direct deposit of ******* on Jan 25 2021.tried to trans to my verified bank account and debit cards, all attempts denied by PayPal(pp) On the 26 account was temp. Limited and had to verify with pp identification and reason for large deposit. Restored on the 28, did a few charges with pp cash card and tried again to transfer to bank and cards all denied again. Back and forth with customer service and conversations got heated out of fustrations of not having access to my funds. On the 30 account limited again this time had to verify all transactions up until that point maybe 5 transactions. Account restored back on the 2nd Feb. ,2021 and was asked to verify my already verified bank account and cards. Every limitation pp puts on my account I have to wait 48 72 hours to restore where pp could have asked all of this information all at once. The total amount of all transactions on my account equal less then **** and their reasons for the permanent limitation and hold on funds is "incase of charge backs, disputes or returns. Pp is holding ***** for an account with **** total charges. And of the **** in charges non have the ability to be charged back disputed or returned for I don't sell anything or get payments through pp. All the transactions are going out of my account and if any of these reasons as to the limitations I would have to open as I'm the buyer. Every attempt made to transfer out of pp and need to still do so. I have offered pp to withhold the amount equal to transactions in account. Account ID: *********************

PayPal is holding my direct deposits from unemployment office and all my back pay since August for 180 days unless I pay a fine of ***** to them I can waiting for my unemployment Backpage since August of last year finally it was going to come through and I needed to open account for direct deposit, i chose PayPal. Thought it was a good choice of the time. I direct deposits come in a little over $****** I link my bank account I link my debit card I make one transfer of $***** my account gets limited I submit the proper documents the next email says I can no longer do business with PayPal I'm permanently banned and I broke in the terms of their user agreement. And because I broke the user agreement I may have to pay a fine of $***** or have all of my money held for 180 days as punishment. I read through everything listed in PayPal's website all of their rules regulations their agreements I don't believe I broke any contract with them. Then I get online and I start noticing I'm not the only one they have done this to. And on the PayPal website I find a forum where it's 72 people had the exact same problem after having their back pay deposited from their unemployment I submitted all the requests of documents to prove my identity to have my address PayPal did not ask me to verify my pua unemployment verification but I can. I waited since August I went without paying bills I went without food I have four children this is unacceptable please please help. I sent many emails to PayPal none have gotten a response everything on their website is automated nobody will answer to me over the phone I cannot get any answers any help and direction through PayPal whatsoever. I am beside myself. people need to know about this before they make the same mistake and choose PayPal because this is ridiculous this is unfair I've almost lost everything what little I manage to hold on to I can't even pay for now PayPal won't release my money. Account ID: 22118766175020530

I attempted to place an order last night with Pay Later. Order didn't go through but ****** charged acct twice for 1st payment. This is regarding: Transaction ID ***************** and Transaction ID ***************** both in the amount of ****** I attempted to place an order through ********** on 02/06/2021 using Pay Later through ******. I was unable to complete the check out process through ****** and tried several times. Eventually I gave up. No order was placed; however, when I checked my bank account and ****** I learned that ****** took out my first Pay Later payment twice. My bank account has a debit of ******* showing. I attempted to call ****** during business hours several times but received a communication that they could not handle my call. I attempted to go through the automated center to cancel the transactions and was told I could not cancel the transactions. I messaged ****** and received no response. There is no order....I will not be receiving any merchandise and I could not complete the check out process through ******. I am requesting ******* be refunded to my account. I am also requesting that no further Pay Later payments be removed from my account since the transaction did not go through. Account ID: *************

I checked on my PayPal acct. Saw it was flagged. I called number on screen. $509.00 gone out of my acct. PayPal acct was flagged. Acct compromised. Peter Myers said he fix it. Been since Feb. 1st. My 509.00 still not been given me. Customer service said nothing about my acct security or anything. Message stated it was not PayPal. Lovely her name was just as vague as peter Myers. I need my 509.00 back in my acct. That's all I have to live on for the rest of the month! Account ID: **********************

after building my small business from the ground up, ****** decided to ban my account and hold everything for 180 Days. we have been building this project for a while, so much effort and tears went to make this business rolling. we made sure to improve our products and we used ****** as a payment gateway. even though there was so much delay in releasing the money, we kept using it as we know we are providing a good service. after our account balance started building to *********** . ****** just sent us an email, that our account is banned. no warnings no information needed. just banned. all the money on hold for 180 days. the company (our small business) will never be able to take the hit as we don't have the cash flow to keep going. we tried to speak to them and at least understand why they have done that. but they cant even list a reason, other than "potential High risk" we used to update tracking numbers, deal with any disputes have a easy refund policy. a trade mark from the UK intellectual property in the UK. still nothing. all we need is the money in our account to be released. we don't want to use their service any more as they are just abusing the power they have. Account ID:******************

Charged for a business transaction when it was a personal transaction. Received money from a family member but sent accidentally as a business rendered transaction. Received money but was charged a fee to accept the money. I contacted ****** to let them know this is not a business transaction and that it was a personal transaction and to reverse the charges. They refused to reverse the charges and simply said to next time make sure it's not sent as a business transaction. I asked for a refund again and for them to resolve the issue due to a mistake. They still refused to do so. I told them if they are going to benefit from a customer on a transaction that was a mistake with out fixing the problem, then I would not want to continue doing business with them. They simply told me I can then just close my account. This was a large transaction and they benefited over**** for this mistake. They simply would rather loose a customer than to reverse the charges due to a mistake. Account ID: *********************