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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,187 total complaints in the last 3 years.
    • 9,128 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $500.00 for a gift card from *****. I immediately notified Pay Pal. I also Immediately notified *****. ***** said it was suspicious and They already have their Fraud team on it. It is For an electronic Gift card. The Lady at ***** verified The email it was going to. A charter.com email. I have NEVER had a charter email or account of any kind. Also Pay Pal should have been suspicious as I have NEVER spent over 300.00 and this is highly unusual charge and activity. So I received an email from Pay Pal saying they investigated and found it was authorized. I DID NOT PLACE THIS ORDER OR AUTHORIZE THIS CHARGE!! In the email pay pal sent me it said I could see the documents they used it investigate. I emailed them as instructed (**********************) and received no response. THIS WAS 100% FRAUD! PAY PAL says it protects it's customers! Really. This is a joke. The investigation took less that 2 hours. I want to see the documents they used. ***** is smart enough to realize this is fraud. I had nothing to do with this order. $500.00 was stolen from me Because Pay Pal is too lazy or incompetent to catch this fraud. I report it and they call me a liar.

      Business Response

      Date: 11/08/2022

      Business Response /* (1000, 5, 2022/11/03) */
      Dear **************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 7, 2022/11/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:10/03/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 29, there was a PayPal coupon offer on their website for ********** purchases of Save $5 on $15 and Save $10 on $15. After logging into my account, I clicked on Save Offer for both to be placed on my account and then the button showed shop now instead of save offer so it looks to have saved on my account at that time. I then proceeded to make a $15 transaction at ********** to redeem the offer, however PayPal simply charged my credit card for the full $15 spent and did not apply any offer. I made multiple attempts to contact PayPal to resolve the billing and offer question but was rejected. I would like PayPal to honor the offer they had provided on my account.

      Business Response

      Date: 11/08/2022

      Business Response /* (1000, 5, 2022/11/03) */
      Dear *********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 7, 2022/11/07) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Response sent from business resolved the matter.

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I disputed an issue with an overseas vendor in regards to a damaged product I received. The merchant refused to take the product back because it was defective.
      I opened a dispute with PayPal and they denied the claim because I selected the wrong dispute reasoning even though the evidence provided showed the product was damaged.

      Business Response

      Date: 12/01/2022

      Consumer Response /* (-5, 8, 2022/11/07) */
      ***Document Attached***
      PayPal has reached out to me however when I try to reply to the email address it fails. I am not allowed to respond. I reached out to their dispute center to provide me with additional information to pass my complaint on but no response as yet either.


      Business Response /* (1000, 9, 2022/11/08) */
      Dear ****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,
      PayPal


      Consumer Response /* (3000, 11, 2022/11/09) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      They denied my dispute even though the evidence is there that I was sent a damaged product. I never received a response that my appeal was closed either and I wasn't able to get in touch with anyone from their executive office as they had advised in their email. They provided me with an email address that they know doesn't work and I had to call their call center yesterday to advise what was going on. The rep told me that someone who get in touch with me within 72 hours. It's not even 24 hours yet and they closed my dispute. I am out of $400 with a damage product that is horrible quality.


      Business Response /* (4000, 15, 2022/11/28) */
      Dear ****************,

      Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.

      We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 19, 2022/11/30) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I received refund from vendor not PayPal

    PayPal, Inc. is BBB Accredited.

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