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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PayPal, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • PayPal, Inc.

      2211 N 1st St San Jose, CA 95131-2021

      BBB accredited business seal

    • PayPal, Inc.

      333 E Haley St Santa Barbara, CA 93101-1712

    • PayPal, Inc.

      963 E 4th St Los Angeles, CA 90013-1863

      BBB accredited business seal

    • PayPal, Inc.

      3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

    • Braintree

      222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

    Customer Complaints Summary

    • 29,170 total complaints in the last 3 years.
    • 9,123 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account got permanently limited over something i didn't do they think i was trying to scam one of my customers but it was just one of my customers who sent money through business instead of friends and family i also gave him a full refund on a different app (cashapp) and showed proof to paypal but i still got my account permanently limited for no reason. I will leave a picture showing i did refund the buyer.

      Business Response

      Date: 11/23/2022

      Business Response /* (1000, 5, 2022/11/08) */
      Dear*************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled a complain becouse paypal decided to permanent limited my account without a reason, i cant withdraw the money and i have submit the documents they requested from me.

      Business Response

      Date: 11/21/2022

      Business Response /* (1000, 5, 2022/11/05) */
      Dear ***********************

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal is bullying me. I moved to live in Georgia in March 2022 and opened a business there, after that I opened a PayPal account. In less than a year, I was blocked 4 times and had my documents checked. I am an honest entrepreneur, I have been selling handmade goods on the Etsy com marketplace for 7 years. Each time I sent all the necessary documents and they unblocked me again, but the last time a month after the check, they blocked me again and again asked for documents, after which they blocked me forever and froze my money in my account. I have over 17,000 sales worldwide and over 3000 positive reviews, I have never violated anything, I want paypal to unblock my account

      Business Response

      Date: 11/23/2022

      Business Response /* (1000, 5, 2022/11/05) */
      Dear *****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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