Business Profile
Payment Processing Services
PayPal, Inc.Headquarters
Complaints
This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 29,147 total complaints in the last 3 years.
- 9,127 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/05/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/30/22, I experienced a major issue with PayPal which blocked my ability to receive a royalty payment (a little over a hundred dollars) from ***************************** that I am partnered with. The first service rep was nice but was running me through the typical "it's not us, it's you" type of non solutions which of course reset everything on my browser without actually fixing the problem. The second service rep clearly had English reading comprehension problems as it was obvious by his responses that he didn't understand what I was even saying. He kept responding with solutions that were completely irrelevant to my problem on multiple occasions which of course was making me frustrated.
He stopped communicating once he realized he would actually have to work to solve my problem so I was forced to call their support, but that's where I realized I wasn't going to be helped! I tried to remain calm and speak clearly, but still they maintained that they were not seeing any of the errors on their end. This tells me that there is a serious disconnect between the service reps and their IT / tech staff. By this point I was also experiencing a major login issue where the "trust this device" option was missing from all browsers and devices. The first screen would pull up my old phone number to send a code to which the service rep confirmed that this number was no longer on file. I would say that their site is far from functioning normally at this point.
So to sum up, I have 2 major issues with PayPal that they refuse to resolve or look into after emailing and calling their service reps. As a result I had to find alternate ways of getting my money from the distribution company, which was not easy considering how much they love using these incidents as an excuse to keep the money! Also I am now forced to enter a code every time I login which wastes more time as I no longer have the "trust this device" option. The virtual monopoly PayPal is beyond BROKEN!Business Response
Date: 11/21/2022
Business Response /* (1000, 5, 2022/11/04) */
Dear ************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:10/05/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a guitar on ********** on Sept 5 and received a keychain on Sept 9 from a fraudulent seller.
On Sept 10 I opened a dispute with PayPal and PayPal Credit shortly after receiving the keychain.
A few days later, on Sept 14 ********** issued a full refund and suspended the guys account.
PayPal will not close the disputes and will not process the refund that was issued from the merchant. I'm paying interest daily on the charge while PayPal and PayPal credit are giving me the runaround when I call.Business Response
Date: 12/14/2022
Business Response /* (1000, 5, 2022/11/08) */
Dear ************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPal
Consumer Response /* (3000, 7, 2022/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No resolution
Business Response /* (4000, 9, 2022/11/22) */
Dear ************,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
Sincerely,
PayPalInitial Complaint
Date:10/05/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paypal has clearly refused to help me after their system intentionally accused me of suspicious activity all because I added my debit card to my PayPal account. And they won't let me pay off my remaining PayPal balance either which is required in order to lift the suspension off my account, according to them. Their excuse was to call their collections department. I will not do that since they're being very disrespectful towards me for something that's their problem.Business Response
Date: 12/07/2022
Business Response /* (1000, 5, 2022/11/05) */
Dear ************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPal
Consumer Response /* (3000, 7, 2022/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This isn't acceptable because you still accused me of fraud when you knew this was not fraud at all. Response rejected.
Business Response /* (4000, 9, 2022/11/18) */
Dear ************,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
Sincerely,
PayPal
Consumer Response /* (4200, 11, 2022/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Do not reply to anymore messages again. Response immediately rejectedInitial Complaint
Date:10/05/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a PayPal user for 2 years. PayPal is withholding my money for over two weeks since my buyer received their item. PayPal claimed either I'm a new customer, my business model changed. There were refunds requested. etc. None of this is true. PayPal claims I will have my money within ONE day of delivery. This is a LIE! There is no way to call PayPal and speak to a human being. Just Robot replies.. I believe that PayPal is using my money and and everyone else's collectively and investing it. PayPal is a ********* owned company. I just removed them as a form of payment for my business. After reading only several complaints about PayPal. I can easily see that PayPal is a SHADY operation. Don't do business with them or *****. ***** is another PayPal company. PayPal states that I will have my money no later than today, Oct 5, 2022. If I don't get my money bu today;s end, I'm filing a civil lawsuit. email me to begin a Class action lawsuit. *******************Business Response
Date: 12/02/2022
Business Response /* (1000, 5, 2022/11/10) */
Dear ***************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:10/05/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on Oct 2 2022 i added $500.00 to my pay pal debit card . to my account *********************** on Oct 4 ,2022 i went on the this account to transfer the$ 500.00 to my landlord was kick out of pay pal logged back on $1.78 was in my account $500 was gone seen my money didnt get sent to landlord.it was now in my ************************. account i couldnt retreive money pay pal tells me no that there system say unusaly activity yeah all thats is activityb.i have been evicyed i am disable . $376.55 cash $ 412.51 cryto currency . this is my money . not paypal *******************************************************Business Response
Date: 12/15/2022
Business Response /* (1000, 5, 2022/11/05) */
Dear ****************,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPal
Consumer Response /* (3000, 7, 2022/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree i just want my miney off account . I wish to close all my pay pal accounts .
Business Response /* (4000, 11, 2022/11/25) */
Dear******************,
Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
Sincerely,
PayPal
PayPal, Inc. is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.