Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Paypal

  7700 W Parmer Ln Austin, TX 78729

• 

  Pay Pal

  P. O. Box 149013 Austin, TX 78714

• 

  Pay Pal/Ebay-Online Auction

  12750 Perimiter Dr. Ste 154 Dallas, TX 75228

• 

  Pay Pal/Ebay-Online Auction

  PO Box 660509 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed and frustrated with the ongoing issues regarding my PayPal account.After my previous email outlining the difficulties I faced with verification and withdrawal, I was finally given access to my account. However, upon logging in, I was shocked to find a notice informing me that my account had been deactivated.This outcome is both confusing and unacceptable. I have complied with every instruction given by your support team from opening a new account with the correct details, to submitting the required transaction information and identity documents. Despite following the process exactly as directed, I am now locked out completely and unable to access the $35.50 TikTok reward payment that rightfully belongs to **** kindly but firmly request:A clear explanation of why my account was deactivated immediately after access was restored.Urgent reinstatement of my account so I can use ********************** services normally.Assurance that I will be able to withdraw my funds without further unnecessary delays.This entire experience has been incredibly stressful and has left me feeling unsupported as a PayPal customer. I expect a swift resolution and transparent communication regarding the next steps.Sincerely,

  Business Response

  Date: 09/10/2025

  Dear Vylian ****-*****,  

  We have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, we are unable to address the concerns within the complaint; however, we forwarded your complaint to the relevant PayPal offices for review. 
  
  Although we are unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  PayPal
  

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 16th two charges from DoorDash were made using my PayPal that were unauthorized. I confirmed with ******** that both orders were not made on my ******** account. In addition, the orders were placed for a delivery in ********, I live in ******. Both orders were also not in my name. I contacted my bank and filed a police report. The two charges totaled $79.94. I reported these unauthorized charges to PayPal and within minutes both claims came back in favor of the seller. I called PayPal twice on 8/17 and both representatives 'kicked' my claims back to appeal. One of the **** even admitted on the recorded call that both claims were not looked at properly and clearly this is fraud. Yet now both of my appeals have been denied again in favor of the seller. Luckily my bank agrees with me and will be refunding my money. I have been using PayPal for over 5 years. I have a police report, a different name, and a different delivery address on both of these fraudulent charges yet PayPal is still saying I authorized these charges.

  Business Response

  Date: 09/10/2025

  Dear ******* *******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 7th of july 2025 I opened a PayPal account and provided all the details and even confirmed my bank account everything was alright but after a month on 12th of August 2025 paypal asked me to verify my identity to complete the verification process. I provided all the details and uploaded my identity for verification. However, after a few hours of submitting my details, my account was permanently limited (banned) without explanation or anything even after providing all the details and information. I feel this was not fair on my part I am requesting that PayPal manually review my case so my account can be verified properly instead of permanently restricted. This is my first PayPal account and I didn't even do a single transaction through paypal and I have not violated any rules or policies. I just really want my account back I would appreciate if PayPal could confirm whether my account can be reviewed and restored Thanks you

  Business Response

  Date: 09/09/2025

  Dear ****** ***********,
  
  My name is *****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review. 
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered. 
  
  Very sincerely yours, 
  
  Casey 
  Global Customer Complaints & Advocacy 
  PayPal 

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal limita los servicios de mi cuenta sin explicacin aparente.

  Business Response

  Date: 09/14/2025

  Dear Adriam ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/2025, my wife viewed a video advertisement from Dr. ***** ****** selling Champagne skin firming creme on ********. She clicked the link to purchase the product and was taken to a website where she ordered 3 jars of firming cream for $***** with free shipping. She paid using the PayPal option. We got the receipt from ************** for the *****, then we received a Paypal receipt indicating we were charged $85.18. This was odd. We started looking up Complimenk and found it is a reported scam company out of *****. There are many complaints of people ordering but not receiving their items, people receiving false items (bait and switch), and people being mischarged. I immediately contacted Paypal and requested they stop the transaction. I presented fraud information and the overcharging information. I was advised to try to work it out with the seller, Banbain Trading. I emailed the company to cancel the order on the same day. Instead, I received an email response saying they shipped the item. I wrote several times expressing the fraudulent business practices reported by others. They did not respond to that, but kept saying the product was on the way. They did offer to remove the almost $20 overcharge, saying it was a computer error. I told them I wanted the entire amount returned. I sent a complaint to paypal with all the online reports of fraud. They did not take action. On 8/14/25, we received the 3 jars of firming cream. As predicted, it is not the Champagne Firming Creme that was advertised and, the jars don't even list what the ingredients. I again contacted Paypal and escalated the dispute to a claim based on receiving items which are not as advertised. The seller agreed to reimburse the $85.18, but they are requiring us to return the products, at our expense, to ***************. We were victims of fraud, and now are required to pay for returning the fraudulent items to the seller? Where's our protections? This is a company with many complaints!

  Business Response

  Date: 09/10/2025

  Dear ****** *****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My paypal account was just new with no transaction yet happen. But when august 18, 2025 came, they gave me a notif saying my account were limited and need some info to help me review my account to lift the limitation, so i gave my id and explain everything there but then after two days, they emailed me that they made my account permanently limited i asked them why and what's the reason but they only gave me no reason and says just stated they can't help me any longer without giving any specific explanation of how I supposedly violated their terms of service

  Business Response

  Date: 09/12/2025

  Dear ******* *******,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal business account (email: ***************************** was closed on June 30, 2020. At that time, PayPal placed ********* EUR and $2,361.27 USD on hold for 180 days, stating the funds would be available after that period to cover possible disputes.However, when we logged back in on November 4, 2020, we found that all the funds had been seized by PayPal without prior notification, citing only a vague Acceptable Use Policy Violation.Since then, I have spent years trying to contact PayPal and obtain a clear explanation. We tried support, email, and phone lines, but received only generic responses. We spoke with **** ****** from PayPals legal team, who promised help but ultimately became unresponsive. The only document we received from PayPal *********************************************** simply repeated that our activities were flagged as get rich quick or unrealistic ROI expectations.This is incorrect. Our company sells training programs. We teach people how to build a legitimate hosting or property management business by renting or managing properties, without needing to own real estate. This is a real business model. Our founder, ******** Cianchetta *******, is a recognized entrepreneur in *****. Our program counts thousands of students and positive reviews.Despite these facts, PayPal has never provided evidence of the specific content or transactions considered a violation.I am filing this complaint now, years after the account closure, because all attempts to resolve this matter directly with PayPal have failed.We respectfully request that PayPal provide:1. A full and documented explanation of the alleged violation.2. The exact references to the relevant clauses of the User Agreement / Acceptable Use Policy.3. The concrete evidence (materials, records, or internal findings) on which their decision was based.4. Clarification of the legal basis for permanently retaining our funds.

  Business Response

  Date: 09/15/2025

  Dear ********* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to link my *** bank account to my ********************** account, what should have been a straightforward endeavor. Paypal's website would not accept my bank details despite my entering the both with their automated system and their manual system.I have now been locked out of my account for what will be an undisclosed time period.I was given various estimations of how long it can take and upon researching online have seen that it can take up to 180 days.I spend a total of 55 minutes on hold over two days with customer service and having finally been put through to Supervisor *** employe #******* (who was the highest powered person I could speak with), I was told that it is controlled by the system and was told my account might be unlocked in 72 hours but it's not guaranteed. She also said things like "This is not my account".Dreadful customer service who lack basic knowledge of their product.I just needed to transfer the money to my bank to pay the mortgage on my property.

  Business Response

  Date: 09/15/2025

  Dear ***** ******,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal *********. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:08/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2025 I received emails from my bank and PayPal that I authorized a $1,777.56 purchase from ****. Com. On the same day I was notified by Windows Defender that my computer had malware installed. I sent screen shots to PayPal documenting the hack. I notified PayPal immediately that I did not authorize this payment, yet PayPal let the payment go through and sided with the seller in this dispute even though the seller will not answer my emails. I never ordered anything from ********. I never had a ******** account. I don't even know what was purchased, or who authorized the transaction. Because PayPal is supporting this scam I intend to sue PayPal and ********. I have documented everything.

  Business Response

  Date: 09/02/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was deactivated. It all started when the PayPal withdrawal was shifting from Thunes to M-Pesa payment options. They needed me to verify my number, but I was not getting the verification code. I tried multiple times and still had no success. I talked to one of their customer service but he was rude to me. I tried logging into my other devices, my second phone and laptop, to see if it was a network issue but still no success. I was still not getting the code. Two days later, they sent me this email that my account has been deactivated! I didn't tamper with their system. They have to ensure that I am able to seemlessly transition to their other technological advancements and upgrades. I am conflicted!

  Business Response

  Date: 09/09/2025

  Dear ******* *****,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.     
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.    
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.    
  
  Very sincerely yours,    
  
  Global Customer Complaints & Advocacy    
  PayPal