Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

• 

  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PayPal account has been permanently limited without a clear explanation, and a balance of $1,439.42 USD has been placed on hold.PayPal has informed me that the funds will be held for 180 days, but they have not provided any evidence of policy violation, nor any clear path to resolve the matter.?Details of the Complaint I am a legitimate freelancer/businessperson, and the funds in question represent payments from clients for services delivered.I have not engaged in fraud, money laundering, or illegal activity, yet PayPal permanently restricted my account without warning or a transparent reason.Holding $1,439.42 USD for 180 days causes me serious financial hardship.PayPals lack of clear communication and transparency in resolving this matter is unacceptable for a regulated financial services company.?Desired Resolution Immediate release of my available balance ($1,439.42 USD) to my linked bank account.A clear written explanation for why my account was permanently limited.If reinstatement is not possible, I request closure with full balance release, as I have no intention of continuing with PayPal after this experience.

  Business Response

  Date: 09/11/2025

  Dear ******* ********, 

  We have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, we are unable to address the concerns within the complaint; however, we forwarded your complaint to the relevant PayPal offices for review. 
  
  Although we are unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  PayPal

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against PayPal, Inc. regarding the permanent limitation of my account.On 6 August 2025, PayPal permanently limited my account without providing a clear or reasonable explanation. I have been using PayPal for the last 7 years and I have been very honest in all my transactions. I have never been involved in fraudulent activity. Limiting my account has prevented me from accessing my funds, using their services, or resolving the matter in a fair way. I have attempted to contact PayPal customer service multiple times via phone/email/messages through PayPal ***************** but have received only generic responses that do not address my situation.I believe this decision was unjust and taken without proper investigation or communication. PayPals limitation has caused me significant financial inconvenience, as I currently cannot access the balance of in my account. Their refusal to provide specific reasons or evidence for the limitation, combined with their lack of transparency and fair dispute resolution, demonstrates poor business practices.Desired Resolution:Immediate review and lift the ban/limitation.Clear explanation and documentation for the reason behind the permanent limitation.Release of the funds currently being held in my account.I am seeking ********************* assistance to ensure that PayPal addresses this matter in good faith and provides a fair resolution.Thank you for your time and attention to this complaint.Sincerely,********* ****** ************************

  Business Response

  Date: 09/11/2025

  Dear ********* ******,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint.  However, I have forwarded your complaint to the relevant PayPal Offices for review.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
   
  Very sincerely yours,
   
  Global Customer Complaints & Advocacy
  **********************

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to appeal the closure of my PayPal account, which was closed due to the stated reason: We found unusual activity on the account that we cannot support.I respectfully disagree with this decision as I have not engaged in any activities that violate the PayPal User Agreement. This is my personal ********************** account, and it has only processed two transactions from ***********, which is a legitimate affiliate marketing network company. Receiving affiliate commission payments is not listed as a restricted activity under PayPals policies, nor does it breach any terms of the User Agreement.I would like to emphasize that:I have not engaged in fraudulent, suspicious, or prohibited activity.All transactions on my account are transparent, lawful, and verifiable.I am fully willing to provide any additional documents or clarification necessary to verify my activity and account usage.I believe this closure is a mistake and kindly request that you reconsider the decision and restore full access to my account. ********************** has always been a trusted platform for me, and I want to continue using it in compliance with all policies.Please review this matter carefully and allow me the opportunity to continue as a responsible PayPal user.I am unable to get help from the customer support team in *******. Therefore, I kindly request the PayPal headquarters to forward my complaint to the relevant team/department for detailed investigation of the account and help me reinstate my account and remove all the limitations placed in my account.Thank you for your time and understanding. I look forward to your positive response.

  Business Response

  Date: 09/11/2025

  Dear ****** Saabane,
  
  My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ***
  Global Customer Complaints & Advocacy
  **********************
  
  

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a hold on my $194.02 For 13 days they claimed the other person disputed it but I reached out to the other person and they said they were denied the dispute because I provided all documents of it being legit and I should of already had the hold released they still wont release my money and have left me stranded 7 hours from home and cant pay for my bus ticket home because the hold isn't released this is ridiculous I need my money to get home

  Business Response

  Date: 09/12/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal sends charges to cards on the account arbitrarily. On 8/1/25, at 12:18 p.m., I changed the preferred payment method in PayPal from an Amex business card to a Discover personal card. At 12:20 p.m., I made my electric bill payment on the Alabama Power website using PayPal. I noticed that, despite updating my preferred payment method, my Amex business card was charged. I did not want the charge on my business card, so I called PayPal to make the change. I was unable to reach a live person, so I reported a problem with the transaction on PayPal's website. This is the text I typed:You charged a wrong payment ********* 12:18, I set the preferred payment method to Discover ******* 12:20 p.m., you charged the old payment method, Amex 1007.Please refund to Amex and charge *********** my surprise, PayPal collected $30 from Alabama Power. I never asked to do that. I simply asked for the charge to go on the card I had selected. ************* charged me $20 for the returned ********** is not the first time PayPal has charged the wrong payment method. On 10/11/24, I set a ***** credit card as the preferred payment method. Many transactions went to that card. Then, suddenly, a transaction on 11/11/24 went on my ***** checking account, causing an overdraft. I reached out to PayPal and they did not have an explanation why it happened.Please correct the error and make me whole.

  Business Response

  Date: 09/11/2025

  Dear **** *****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23786261
  
  I am rejecting this response because. On Aug 4, I did not ask Paypal to withdraw $30 from Alabama Power. I only asked to move the charge from the Amex business card to the Discover personal card inside Paypal.
  
  **** *****

  Business Response

  Date: 09/19/2025

  Dear **** *****,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always,you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 10th, 2023, I put a down payment for a trip through PayPal to Birthrite Israel with a ************ debit card for a total of $385. $25 of that was nonrefundable, even if I didn't go on the trip. I ended up not going on the trip and forgot about the down payment. Sometime in 2024, that card was cancelled due to fraudulent activities. On July 8th, 2025, I received a notification that a refund in the amount of $360 was being initiated through PayPal from Birthrite to my TD **** card. However, ******* does not keep information on cards if they are closed due to fraudulent activity; they are purged from the system. So when the refund finished processing, the money was not deposited into my ******* Checking account. I have been on the phone back and forth with ******* and PayPal 6 times in the span of a month and a half in order to get this fixed. ******* has gone up as high as they can in order to find where this money has gone, and cannot find it anywhere in their system, nor can **** as their systems were checked too. PayPal, at this time, claims that all they can do is file a trace for where the money went after it left their system, but refuses the idea that they can do anything else, including crediting me the $360 that was lost by their system.

  Business Response

  Date: 09/15/2025

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they limited my account without doing anything wrong

  Business Response

  Date: 09/11/2025

  Dear ******* ***,
  
  My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  Gene
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, August 22, 2025 , I received an invoice from PAY PAL with an invoice for Ethereum, which I have no idea what that is, and it was for payment of $498.99. I called the " support" number and they proceeded to ask about my computer and never wanted to know the reason for my call. I recognized the diversion immediately since at another time someone got me in the same situation and tried to get money from my bank acct but luckily I was able to prevent it by running to my bank fast. Anyway this PayPal person hung up when I started to explain my past experience. ..but the number of their " operation " is ************ and on the phone , when I dialed this number , it said " **************"

  Business Response

  Date: 09/11/2025

  Dear ***** *******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18, 2025 Fraudulent charge of $45.00 was taken out of checking account from Nebula through paypal. My preferred payment method on paypal is a credit card Paypal and Nebula refused refund Contacted my bank about the fraud, a permanent stop payment was placed on my checking account for ******************** Due to paypal negligence in allowing access to checking account, I chose to close paypal account I have a ******************** credit card, which had to be paid in full first to close paypal account I attempted to pay online the entire balance after contacting them for balance payoff amount My wire transfer did not go through due to stop payment on account On July 29th I received a $30.00 fee because payment could not be made Bank was contacted and mailed a certified cashiers physical check for full balance payoff Paypal credit did not process until Agu 4th Due date is the 2nd of the month.Paypal credit is refusing to waive the fee I am unable to close my paypal account or make a wire transfer to them due to stop payment My account has been compromised and they are not trying to help me at all. Paypal credit account was requested closed on July 28th.I believe paypal should have to absorb the $30.00 fee as their negligence caused the issue in the first place.

  Business Response

  Date: 09/11/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving invoices from PayPal to my gmail account. These are all bogus and have not been paid. The account I have at ********************** hasnt been used in over 10 years. I had forgotten about it until I started receiving these bogus emails for over a year, now. There is no option to unsubscribe. I have tried blocking the sender and that doesn't work either. I decided to call and have my account canceled. However, they cant do that either. I have to log into the account for verification before closing the account. Im sure they can see that this is all an annoyance and that these invoices are going nowhere but they cant cancel the account. They have my email address by virtue of the invoices so I would like my account canceled and all correspondence with PayPal stopped.

  Business Response

  Date: 09/10/2025

  Dear ***** *********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal