Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

• 

  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a vacuum cleaner that was supposed to be canceled via phone call (with *****) after being told it would take 7 to 10 business days to receive. After jumping through hoops with ***** ** for 75 minutes, I was assured the order was canceled and the hold would be removed from my $861.99 on my Paypal Balance. Turns out they expedited the package and had it arrived at my house next day, no problem, I will go through the return process with *****, call them again to request a return shipping label, and immediately dropped it off at my local *** store within an hour of delivery. Took a picture and still have the return tracking shipping receipt. A day later, ***** sent me an email confirming the receival of my returned vacuum cleaner and that they would begin the return process, which normally only took 5 days. This whole ordeal occured August 3rd, 4th and 5th. I filed a claim initially against ***** once the cancelled vacuum cleaner areived in order to begin collecting and creating a ledger of evidence for PayPal to see I have done more than enough to ensure the refund would be processed, since I no longer trusted Dyson to act in my best interests.August 12 rolls around and my claim was denied because the seller never gave evidence of a credit being reimbursed. The sheer ridiculousness of this was appalling, and after talking to the ONLY Paypal employee to even listen to my issue, he agreed this was insane, and that everything should be sorted out after he pushed in back to Under Review and notated on his end the exact timestamps of my document submissions, namely the return label tracking shipping receipt and most importantly, ******* acknowledgement of receiving my return and their intent to refund me. I felt like this would get resolved. It's now been 11 more days since that phone call, and everyday I get told someone will talk to me, but no one has called. This is PayPals last chance to make it right before I involve legal remediation.

  Business Response

  Date: 09/12/2025

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4:34 pm CST 8/23/25 I called PayPals customer support to complain about my issue with how they are forcing Steam and ******* to delist games that I actively search and purchase. 5ish minutes into our 7 minute call, they asked me to state all of my complaints so they could write it up and add it to the compiled complaints from other customers. During me stating my complaints, they put me on hold, then hung up on me. They did not try to call me back or make amends.

  Business Response

  Date: 09/12/2025

  Dear ****** *******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Nest thermostats from ******* on Jul 29th with installation. The total amount was $474.00. Since there was no communication from the third party who was supposed to install the product (after waiting one week), I decided to return the item for a refund. ******* provided a QR code for ****** which required me to visit a ***** location for them to pack and return the products to *******. This was done. However, ******* issued a credit of $138. After calling ******* to report the refund discrepancy, they assured me that the remaining refund would be processed. I waited multiple weeks before making a claim with PayPal. I'm unsure if their process is AI-driven, but my claim was denied. I assume that the system recognized a refund from *******, but didn't comprehend that I paid $474 but only got $138 back. I've tried navigating their website to search for the reason my claim was disapproved with no luck. I called PayPal and waited for over 30 minutes before hanging up the phone (Aug 23). I'm at a loss as to what to do next. I've included the transaction from my original purchase. You should notice the refund link at the top. For your reference, I clicked that link and provided you with the refund status and amount.

  Business Response

  Date: 09/12/2025

  Dear ******* ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,My name is Linsta Finess, and I am filing a formal complaint against PayPal, Inc. My account is associated with the email *********************** Merchant ID: *************, and Case ID: Ref ID-PP- ************ On February 8, 2025, PayPal placed a permanent limitation on my account. As per *********************** global policy, funds held in permanently limited accounts become eligible for withdrawal after 180 days.On August 3, 2025, PayPal sent me an official notification confirming that my funds were now eligible for withdrawal. However, on August 15, 2025, when I attempted to withdraw, PayPal again imposed a permanent limitation, blocking access to my money.This action is contradictory to PayPals prior written communication and to its stated policy. I complied fully with the required 180-day waiting period in good faith, and I am only requesting access to my legally earned funds.Although my PayPal account is registered under the Botswana region, this complaint is being directed to PayPals *********** in ********, **********, to ensure proper accountability. I respectfully request that PayPals headquarters oversee and instruct their regional department (********) to release my funds in accordance with PayPals own stated terms.I am not requesting account reinstatement. My request is solely for the release of the funds that are rightfully mine and already confirmed as eligible for withdrawal.This issue has caused me significant financial hardship, and I believe PayPal should be held accountable for honoring its written commitments.Resolution Requested:1. Immediate release of my funds, as confirmed in PayPals communication on August 3, ******. Written confirmation that the withdrawal has been processed, either by PayPal HQ or the Botswana regional branch, under the direction of the head office.Thank you for your attention and assistance.Sincerely,Linsta Finess

  Business Response

  Date: 09/12/2025

  Dear Linsta Finess,

  We have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, we are unable to address the concerns within the complaint; however, we forwarded your complaint to the relevant PayPal offices for review. 
  
  Although we are unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  PayPal

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start by stating that this was an EMERGENCY money transfer from my mother for a FINANCIAL HARDSHIP situation with me. She was trying to help me with UPCOMING RENT !!!My mother suggested *****. I suggested PayPal and spoke very highly of them because I have an account with them and have received funds through them several times in the past. On August 18, 2025, My mother sent money to me using an e-check. On the day that she initiated this payment, PAYPAL gave her the date of transfer as being August 21, 2025 to give the check time to clear. August 21, 2025, the money was not available for transfer and I was not able to accept the money. The payment from my mother was still showing 'pending' on the paypal platform.I called Paypal and was THEN told that this would be available on August 22, 2025 by midnight.On August 22, 2025 at 9:00 am, the money was not available for me to accept. It STILL SHOWED as 'PENDING' on the Paypal platform.I called Paypal ---AGAIN---on the 22nd of August to inquire as to why the $500.00 payment from my mother was STILL not available even though a PAYPAL *** informed that it would be by August 22, 2025 I was informed by ANOTHER *** THAT DAY---that it should be showing LATER THAT DAY ---FRIDAY, AUGUST 22, 2025 and available for transfer. That did not happen.On August 23, 2025 at 9:27 am - I received the Notice of e-check cleared email from Paypal. I logged into Paypal at approx 12:30 pm to accept the money into my bank account. As I went through the process and attempted to transfer and submit. I simply received a message - " Sorry --we are unable to transfer your money at this time" No answer or reason why.I called Paypal on Saturday, August 23, 2025 and after holding for an HOUR and a HALF and requesting a call back, the agent that DID call me back ---when I asked him---WHY--hung up on me.CALLED BACK AGAIN FOR A 45 MIN HOLD!I refunded the money back to my mother, but this customer service is absolutely HOFFIFIC !

  Business Response

  Date: 09/11/2025

  Dear ***** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  #P0-037-18409102607993312 12 items: CA$568.51, May 31 We regret to inform you that we have received notice of a chargeback on your order, which prevents us from processing your refund directly.Kindly monitor the status of your refund with PayPal, as it may take some time for them to complete the processing.Due to the extended processing time by PayPal, should you have any further after-sales requests, we recommend reaching out to Temu initially for expedited assistance.If you have any additional questions or concerns, please don't hesitate to get in touch with us. Our customer service team is always here to assist you.Thank you for your understanding and cooperation.Copy Reply ........ ...- exact same word for word answer I have gotten everytime!

  Business Response

  Date: 09/15/2025

  Dear ****** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 20th I used PayPal to conduct a transaction with a buyer in another state. It was for a bicycle, and the total was $3900. As part of the deal the buyer asked me to ship. After investigating the shipping process, I decided it was too much of a hassle and I cancelled the transaction. I refunded the money to the buyer using PayPal.PayPal charged me $116 for the transaction. I assumed this was a credit card fee, but found out it was just because the charge was labelled "for goods and services" by the buyer. No goods or services were exchanged, as I cancelled the transaction. I assumed that by issuing the refund fees would also be returned by PayPal, since the transaction didn't take place.On August 22nd I realized that PayPal actually pulled money from my bank account to refund the money, which is frustrating. But what is unacceptable is that they still charged the fee. I contacted customer service and had two multi-hour exchanges with customer service **** who said they had no way to cancel the charges or refund the money. I asked them to transfer me to a supervisor, and they just replied that their supervisor had no way to refund either. This is simply not true. The charge is from PayPal, no one else, and they should be able to reverse it. If they do not have this capability, they should not be allowed to be in this business.I have used PayPal (and paid fees) for over 20 years. They need to do a better job taking care of their customers. They need to refund this fee for a service that did not occur.

  Business Response

  Date: 09/11/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  ultimately I am satisfied because PayPal called me and reversed the charges with an apology. I appreciate your support as well.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal is permanently limiting my account. ********************** said that I can no longer use PayPal as they ahve decided to permanently my account after a review.First, there is no specific explanation of why PayPal is permanently limiting my account.Second, there is no method to appeal PayPal permanently limting my account.

  Business Response

  Date: 09/12/2025

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a dispute for items not received on July 24th, 2025. I since then never heard back from paypal. They make it so hard to get in contact with them at all. I been on hold many times over an hour. I have sent messages with no replies. Their website just sends you in a loop when trying to contact anyone because of their AI dumb questions. I just would like my refund please for $27.20

  Business Response

  Date: 09/11/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I didnt receive a response made by the business in reference to complaint ID ********, but did see the refund that I have been waiting for and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Social Security check was direct-deposited into my PayPal account yesterday August 22, 2025 at 1:00 p.m. EST. I used the "instant transfer" feature to transfer $3,450 to my bank to cover my bills after a long hospital stay due to a heart attack. I was charged $25 for the "instant payment feature."Instead of "instantly transferring" the funds, the transfer has shown "pending" for the last 17 hours or so. I just started receiving notifications from my bank that my automatic payments to my creditors are "bouncing" left and right. I have no food in the house, and I cannot pick up my medications due to these issues. An "instant payment" should be just that.. an "instant payment!"

  Business Response

  Date: 09/11/2025

  Dear **** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal