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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PayPal, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 29,800 total complaints in the last 3 years.
    • 9,084 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spoke w/ Rep **** and Supervisor ***** on 2.18.2025 ****************** and ***** on 7.8.2025 I use PayPal Credit and was told purchases over $99 qualify for 6-month interest-free financing. However, PayPal is charging interest on purchases under that amount which I can't see clearly on the app or site. Only the over-$99 balances appear, and there is no clear tracking of the smaller interest-accruing charges.When I make payments, PayPal applies them to the interest-free balances instead of the balances that are actively accruing interest. This makes it impossible to stop the interest from growing, and I have no control or visibility into it.I also never received any email statements, despite being told they were sent. Further, I was not informed that the minimum threshold for the interest-free offer changed from $99 to $149 on December 3, 2024 which affected how interest was applied.I believe this violates consumer protection laws, especially the Truth in Lending Act, by failing to disclose balances and finance charges clearly, and applying payments ************** asking the **** to investigate these practices and require PayPal to refund the improperly charged interest and disclose all account activity clearly and transparently.Thank you,****** ******

      Business Response

      Date: 07/21/2025

      Dear ******** Ajakane,

      My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I understand your complaint is regarding your PayPal Credit account, which is offered by ************************. ************************ is the appropriate entity to address your complaint. For your convenience, I have provided their contact information below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
       
      PayPal Credit customer service can be contacted by phone at ************** or by mail at:
       
      Synchrony Bank 
      P.O. Box 71726
      **************** 19176-1726

      Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance regarding your PayPal account.

      Very sincerely yours,
       
      ****
      Global Customer Complaints & Advocacy
      **********************

       

    • Initial Complaint

      Date:07/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      REACTIVATION OF THE PAYPAL ACCOUNT.The company mentioned a few months ago deactivated my account permanently without prior notice in order to correct manipulation errors or allow me to present a justification for some transaction, I called repeatedly and they refuse to let me give evidence or explain any concern of them that I led to make this decision, I think it was very arbitrary the way to proceed because I feel that first they should have asked the relevant questions and request evidence to justify the cause in order to take one they said to proceed to the determination of the ************* I want the REACTIVATION OF THE ACCOUNT.

      Business Response

      Date: 07/21/2025

      Dear ***** *****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold an item on ******** Marketplace on 6/8/25 and the buyer used PayPal goods and services for payment. The buyer installed the item, damaged it and returned it (through a dispute) saying it was not as described. The item was sold as open box which was described in the ad. Upon return of the item, PayPal did not give me the option to provide additional comments about the item condition and I had to respond in order to close the case by 7/13/25. I was entered my comments and evidence but their mobile website logged me out and my info was lost. When I logged back in, the case was settled in favor of the buyer without hearing my input on the damaged condition. Now Im left with a damaged item which I will not be able to sell. I tried calling PayPal on 7/12/25 to talk with a service *** but they would not speak with me because the phone number I was providing did not verify in their system. However, I was giving the same phone numbers that are showing in my PayPal account profile. I believe they intentionally did this so I could not speak with the *** about my case, the customer service *** did not know what she was doing or there was a system issue. PayPal is intentionally siding with the buyer who damaged my item and then wanted their money back. PayPal is the most difficult company to work with and sides with the buyer, without the complete facts, when they are clearly at fault. Please help me recoup my lost money. Thank you.

      Business Response

      Date: 07/21/2025

      Dear **** ****,

      I am writing on behalf of PayPal, Inc. in response to your complaint.

      My review determined that this complaint was not submitted on your behalf but on behalf of another PayPal account holder.

      Due to PayPal's strict Privacy Statement, I am only able to address account information with the account owner. As a result, I cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.

      Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if I can be of further assistance.

      Very sincerely yours,

      Global Customer Complaints & Advocacy
      **********************

    • Initial Complaint

      Date:07/12/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was scammed on a ******** ad. Tried to cancel through paypal. They refuse to help me reverse the charge.

      Business Response

      Date: 07/24/2025

      Dear ******** ***********, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

      Customer Answer

      Date: 07/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ***********

    • Initial Complaint

      Date:07/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased items from a company advertising on ******** using PayPal. The company now appears to be a scam in that it claims it shipped the items I ordered, but I did not receive the items. The company is listed through PayPal as ************* and provided the following tracking number: JSEES1652223110YQ through a company named **********. Their website claims the items were delivered to my mailbox. For that to happen, the shipment would need a **** tracking number which the company and PayPal have not been able to provide because it appears that it does not exist.I opened a claim with PayPal and filed an appeal, but on both occasions, PayPal sided with the seller based on the fraudulent tracking information. I ask that PayPal management review this case, stand by its Buyers Protection program, and promptly issue the refund for these items totaling $44.93.Thank you for your assistance with this matter.

      Business Response

      Date: 07/24/2025

      Dear ***** ******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

      Customer Answer

      Date: 07/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:07/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited cryptocurrency (SOL on Solana blockchain) from my Kraken account to a ******************************* wallet address. The transaction is confirmed:- Sender Wallet: FWznbcNXWQuHTawe9RxvQ2LdCENssh12dsznf4RiouN5 - Recipient Wallet: Gxtv7u2p4iKGg82V3PXrC5yn1dYySLbVTjBHbWHWqmtq - Transaction: ioXN7jg4mGxQjd6km99xZDXFZT1Tcm39LrUMkDeXoQ5oyvcynhro2hAynWMpyQPXMvhtpdRTanCvGg7jdvaaBwL Despite the deposit being received, PayPal has failed to credit it to my account. They acknowledge receipt but claim a technical issue in their backend prevents reconciliation. *** submitted multiple support requests, and received no resolution or payment. The funds are confirmed and visible on the blockchain. PayPals internal systems should not block customer funds post-receipt. Im filing this BBB complaint to formally request full crediting of the deposit and transparent disclosure of any processing delays affecting customers.

      Business Response

      Date: 07/21/2025

      Dear ******* *********,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal 

    • Initial Complaint

      Date:07/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a dispute against a seller for scamming me and refusing to refund me for some items I returned. This seller lied to PayPal and me, and said they never received my returned items. I have proof that I shipped out the items and they were successfully delivered to their return warehouse. Paypal denied my claim and sided with the seller. I disputed this 2 more times, while giving proper evidence and an explanation. The recent time I was denied, it was because they did not receive valid proof or tracking that I returned the merchandise. This is completely false because I showed evidence of my **** drop off receipt, the shipping label, the tracking status that shows delivered, and more! I used PayPal pay in 4 and my $800+ transaction was split into 6 payments in my bank account. If ********************** refuses to refund me, Ill have to file a chargeback on my debit card! This is completely unfair as a loyal customer for years! ********************** is supposed to protect their customers, but instead theyre siding with scamming companies!

      Business Response

      Date: 07/22/2025

      Dear ******* *******,
       
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
       
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
       
      Sincerely,
       
      PayPal

      Customer Answer

      Date: 07/22/2025

       
      Complaint: 23589886

      I am rejecting this response because:

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:07/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue: My account was permanently limited without proper cause after multiple failed attempts to create an account since turning ************ originally opened a PayPal account at age 16, not realizing that this was against PayPals policies. When I turned 18, I tried to delete that account and open a new one using a new email. However, PayPals system wouldnt accept my phone number, and each attempt to create a legitimate account was rejected or automatically limited.After multiple failed attempts using different emails (but always my real info), I finally got an account to open recently. However, it was permanently restricted almost immediately. It also refused to link to my ATM card, further frustrating the process.I have not used PayPal for any suspicious or fraudulent activities. I simply want to use it as a normal adult user now that I meet the eligibility *************** asking for a real review by someone in PayPal's executive or compliance team, and Im fully willing to verify my identity and prove I am not a risk to the platform. I only ask for one fair opportunity to use PayPal properly with my correct age and documents.

      Business Response

      Date: 07/21/2025

      Dear ******** ********,

      I am writing on behalf of PayPal, Inc. in response to your complaint. 

      I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.

      Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Sincerely,
       
      PayPal

    • Initial Complaint

      Date:07/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal permanently banned my account without providing any reason and refuses to give me any details. I called customer service, but they did nothing except repeat the content of the email and then went silent on the phone, without answering any of my questions.Thankfully, I didnt have much money in my PayPal account, but this has been a frustrating experience. I want PayPal to transfer all remaining funds to my bank account, they have no right to freeze my funds without explanation. Please help me with this.

      Business Response

      Date: 07/21/2025

      Dear Fuqing ****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 07/12/2025 Amount: $1400.32 Paypal Gateway Paypal locked my account for no reason. I shipped goods to my customers. ********************** asked me to provide relevant documents and I provided all relevant documents. But Paypal locked my account and withheld the sales money I received from my customers. My customers did not open any dispute. But ********************** tried to hold the money for 180 days and there is a risk that Paypal will take them. I followed the request and provided all relevant documents to Paypal regarding my transactions with my customers

      Business Response

      Date: 07/21/2025

      ***************************************** have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, we are unable to address the concerns within the complaint; however, we forwarded your complaint to the relevant PayPal offices for review. 

      Although we are unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,
      PayPal

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