Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  Paypal, Inc.

  95 Morton St New York, NY 10014-3336

• 

  PayPal, Inc.

  PO Box 9258 Wilmington, DE 19809

• 

  PayPal, Inc.

  PO Box 29102 Shawnee Msn, KS 66201-1402

• 

  PayPal

  14400 Branch Street Omaha, NE 68154

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a post on reddit showing off this pokemon card asking what type of error it is since error cards are rare and only specific people buy it since they are looking for errors and someone messaged me and we talked about how much he was willing to give to me and he sent me 40$ via paypal and i did all the verification they asked from me and they perminately blocked my account even though i had already sent the package out and the guy sent me the 40$ already. Id like to get the money im owed that i for some reason am being denied. The account is new.

  Business Response

  Date: 09/12/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from PayPal about account safety concerns. They asked me to please change my password and upload my driver license. I logged in and completed those steps immediately. Instead of restoring my account they completely deactivated it. When I called they said they cant tell me why. Ive done nothing wrong and complied with their two requests. Completely unethical behavior. I had several refunds I was expecting through my account and now I will never receive that money.

  Business Response

  Date: 09/03/2025

  Dear ******** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase at *********** for the amount of $214.97on July 29th 2025, they canceled, on the same day, for whatever reason and said they would put it on a 10 day hold, after the 10 days it was still authorizing, so i contacted them, they apologized and said they'll remove the hold in around 24 to 48 hours, after that time the hold was still there, i contacted them again and they said the hold has been removed any further holds was because of paypal, while i'm contacting ******* paypal keeps telling me any holds was because ******* isn't removing it, but i called them today and was given a very clear explanation that they legally have no authority over what is happening to the money and that for whatever reason, paypal is continuing to hold the money

  Business Response

  Date: 09/17/2025

  Dear *********** ********, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** ********

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 23, I was trying to use ********* with PayPal as payment. And I logged in to pay, but it didn't go through. I opened the app to see. I was limited, until I identified myself by taking a photo of my full face and then a photo of my identification.I took the photo on the app and used my Michigan state ID. And instantly I was permanently disabled. For a very quick review of my account.Which was concerning because, I use PayPal for my online shopping.I was disabled because of unusual activity. When I have only 7 transactions on my account. I looked at **********************'s Acceptable Use policy and thoroughly checked my account.I have seven total transactions, and I have the receipts for each.Jul 11, 2025 (game purchase)***********(-$10.59)Transfer using card - Completed +$5 Jan 20, 2025 ***** *. (****** ****)Money sent -$17 Transfer using card - Completed +$23 ************** Aug 21, 2024 -$10.59 ************** Aug 18, 2024 -$10.59 ************** Aug 16, 2024 -$31.79 The last attempt to use my account to buy/donate to a Ko-fi page. This Artist(Not NSFW) So I know its not (i) certain sexually oriented materials or servicesIm asking for an additional review of my account. And a more specific unusual activity.And why my Id and face didnt work to show identification.

  Business Response

  Date: 09/12/2025

  Dear ******* ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported fraud when I found out someone was taking money from my debit account using my ********************** account. When I spoke to the representative they solely agreed and said they will file a dispute. Now Im being told I sent the person the money which is untrue. I never use this account only when I use my sport betting app but for nothing else. Even though its little to no money I still want my money back and the person investigated because clearly its not there first time doing it.

  Business Response

  Date: 09/15/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal permanently deactivated my account for no reason, although I have sent my identification multiple times, I didn't do any suspicious activities, in fact, I haven't used my PayPal account to send any transactions. So I don't think that there would be any suspicious activity.

  Business Response

  Date: 09/12/2025

  Dear Aladdin ************** name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ****
  Global Customer Complaints & Advocacy
  **********************
  
  
   

• Initial Complaint

  Date:08/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding my PayPal account (email: ************************** My account was permanently limited, and I am unable to withdraw funds or use it for my work.The account is solely used by me for legitimate purposes, including receiving payments from clients for online work. Recently, a misunderstanding occurred when a friend mistakenly sent a small amount to my account without informing me. This seems to have triggered PayPals automatic system to limit my account.I have submitted an appeal to PayPal and provided all requested documentation proving that the account belongs to me and that all transactions are legal. However, I have not received a clear confirmation of the appeals status, and the limitation is causing significant financial hardship for me and my family.I request the BBBs assistance in facilitating a timely review of my account and helping ********************** resolve this matter, so that I can regain full access to my funds and continue my work.Thank you for your attention and assistance.

  Business Response

  Date: 09/12/2025

  Dear **** *****,
  
  My name is ***, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of  As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ***
  Global Customer Complaints & Advocacy
  **********************
  
   

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did this transaction through Paypal. I ordered 1 x Apple - 11-inch iPad A16 chip with Wi-Fi - 128GB - Silver for$279.00 under Order number: BBY01-807071269444 at Best Buy. Best Buy sent me a package with the item inside missing. It wasn't there. I sent it back to Best Buy and they refused to refund. This is fraud. I have spoken to Best Buy twice and they refuse to refund because the package is missing the item. That is the way Best Buy sent it to me. I want a refund for this item. Best Buy didn't fulfil their end of the contract by sending me my item. Due to this, they should refund me. I was waiting for Best Buy to refund me after I returned the item for over a month but they never did. Once I realized this, I filed with Paypal. I filed a dispute with Paypal under "Not as described" because I didn't receive the item. Paypal closed my case in the seller's favor in under 10 minutes. Paypal didn't even look at my case. I clearly am right and Paypal just ignored me. This is wrong. Paypal should investigate and side with the buyer (me).

  Business Response

  Date: 09/12/2025

  Dear ******** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the permanent suspension of my personal PayPal account. My account was first placed under a temporary limitation, which I fully cooperated with by providing the requested information. That limitation was later lifted. However, shortly afterward, my account was permanently suspended without clear explanation. As a result, my account is now frozen, and I am unable to access over $2,500 of my own funds.I believe this action is an error for several reasons:I have been a PayPal customer for approximately 20 years, consistently using my account without incident.I have always cooperated with PayPals requests for verification and, until now, all documentation provided has been deemed ************* two decades of use, I have never had a single chargeback or dispute on my account.The permanent suspension was implemented despite my demonstrated compliance and history of responsible account activity.I respectfully request that PayPal review and reverse this decision. Specifically, I ask that my account be fully reinstated and that my funds be immediately unfrozen. I have been a loyal and long-term customer, and I do not believe the current action reflects the facts of my account history.

  Business Response

  Date: 09/12/2025

  Dear **** ****,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal tried to make a fraudulent charge of $2000 by an unknown vendor to my checking account. I had my bank stop payment on the charge. I opened up a case with Paypal about the transaction. Paypal emailed me and wanted me to pay them for goods or service I neither received nor requested.The company I did place a order with for $204 did not show up on Paypal or my checking account and product was never received.Paypal case Id: ******************

  Business Response

  Date: 09/12/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, the business has refunded the fraudulent charges and I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****