Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  Pay Pal/Ebay-Online Auction

  12750 Perimiter Dr. Ste 154 Dallas, TX 75228

• 

  PayPal, Inc.

  7700 Eastport Pkwy La Vista, NE 68128-4397

• 

  Paypal, Inc.

  95 Morton St New York, NY 10014-3336

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They banned my account with no probably cause this is my main account and I have money in it what a dirty company

  Business Response

  Date: 09/05/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:08/26/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have placed an order yesterday 08/26/2025 online to buy sunglasses and the price was ***** dollars plus shipping so the total was *****dollars and when I paid with PayPal the amount showed on PayPal was ***** dollars but I was shocked that the amount charged to my credit card was ***** dollars and that is FRAUD AND A SCAM FROM THE SELLER . I DID NOT AUTHORIZE THAT AMOUNT . I ONLY AUTHORIZED ***** DOLLARS .SO IMMEDIATELY I CANCELLED THE ORDER WITH THE SELLER and I called PayPal to cancel the transaction but they refused and just opened a case .This is fraud and a scam for a seller to charge me whatever they feel like charging even though I did NOT authorize that outrageous amount . I have cancelled the order with the seller and I want MY MONEY BACK FROM PAYPAL and the case should be ruled in my favor . And paypal should ban this scammer seller because this seller is a thief and a scammer and fraud I want paypal to refund me the money and CANCEL THIS TRANSACTION SINCE NOTHING WAS SHIPPED AND NOTHING WAS RECEIVED AND THE AMOUNT charged to my credit card is an UNAUTHORIZED AMOUNT AND ITS STEALING MY MONEY .order cancelled and I want PayPal to cancel the transaction and refund me my money in FULL . AND I WANT higher management to call me and update me with cancelling the transaction and issuing the refund back to my card THIS SELLER IS A SCAMMER AND FRAUD AND A THIEF AND HE NEEDS TO BE INVESTIGATED AND REMOVED FROM MY PAYPAL

  Business Response

  Date: 09/09/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23801247
  
  I am rejecting this response because:
  PayPal has done NOTHING to resolve the issue . I was scammed and frauded by an unethical thief seller that charged my credit card charges that I NEVER authorized 

  paypa should ban this thief seller and scammer and PayPal SHOULD refund me the money 

  I also did NOT receive the item that the seller scammed me for 

  the seller sent me an empty small tiny box with NO item in it 

  so I did NOT receive what I ordered and paid for and I did NOT get a refund for the money I paid for NO Item and a scam 

  PayPal encourages scammer to rip off us customers instead of protecting us 

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 09/16/2025

  Dear **** *******, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23801247
  
  I am rejecting this response because:this business sent me the same response they sent in the first time . PayPal did NOTHING to resolve the issue and did nothing to prevent scammers and fraud sellers from scamming us on their website 

  PayPal is a very shady business just like the scammers on their website PayPal should be investigated by the *** and the other agencies that handle these type of scammers and businesses 

  NO RESOLUTION MADE BY THIS BUSINESS and no help from them at all 

  I still have the same issue with a Chinese seller on their website PayPal scamming me and other customers. 
  Its a shame how ********************** turned into 

  I highly reject their deceptive responses to me through the BBB and NO action taken to resolve the fraud on their website PayPal 

  its a shame how PayPal is now 

  I will NEVER USE PAYPAL for anything and I will never pay using PayPal after this scam 

  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal has been having operational issues since at Sunday which are causing customers not to be able to transfer funds from PayPal to the customer's bank account. I have called the past two days. Yesterday I was told no funds could be moved. Today the ****** is saying money can only be transferred in very small increments. They will not provide clarity on what is causing the issue and they will not give a timeline on when this issue will be resolved. We have been a customer of ********************** for a number of years and have an established relationship, up to date documentation and transfer to the same bank account every time. I truly think this is an operational issue. This is a "normal" amount that we should be able to move, the issue appears to be in their settings operationally.

  Business Response

  Date: 09/17/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened on 8/26/2025. They permanently deactivated my account. I run a yoga retreat business, spent hours setting up the site, making buttons and links to be able to accept payments from customers. I was ecstatic for receiving my first payment and then they temporarily disable my account. I call and they say it should be resolved in 3 days, and then I receive an email saying its permanently deactivated with NO SPECIFIC REASON WHATSOEVER. I call and the representative says they keep the reasons confidential and I have no way of appealing, disputing, nothing, along with a hold of 120 days for the first payment I received on my business. I will never, ever recommend paypal to any business, ever. I am so angry about this situation. If they gave me a reason, with the ability to actually resolve it, or clear things up, I would be fine with that, but to just deactivate my account with no reason after I spent days setting everything up and finally being done, I am disgusted. I have a yoga retreat business! People pay to enjoy themselves, find solace for a week or two. It is a simply explained business and they couldn't provide any reason whatsoever or any option to reinstate my account. I am sick right now.

  Business Response

  Date: 09/18/2025

  Dear ****** **********,
  
  My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  My review determined that this complaint was not submitted on your behalf but on behalf of another PayPal account holder. 
  
  Due to PayPal's strict Privacy Statement, I am only able to address account information with the account owner. As a result, I cannot divulge account details to you regarding an account that is not in your name. I apologize for any inconvenience caused in respect of this matter. I have provided a full response with all details directly to the account holder.
  
  Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if I can be of further assistance.
  
  Very sincerely yours,
   
  ****
  Global Customer Complaints & Advocacy
  **********************

  Customer Answer

  Date: 09/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Thank you so much for communicating everything. I did act on behalf of account holder because I am handling the technicals for the business. I appreciate your response as the initial response was not so good. This has been resolved.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:08/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/25 Pay pal closed my account and will not refund my money to me for 120 days! I need my money back now!

  Business Response

  Date: 09/17/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23797957
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The item I purchased is not as described. The wig was to be 14 inches in length. It arrived between 7 to 10 inches. I submitted the email link to PayPal from buyers website, I submitted photos of the item. PayPal determined it was not as described. I would be getting my refund. Then, after weeks later PayPal closed the case and said that I did not give them a proper return tracking number. The tracking number is from ***********- government mail shipping.!I submitted the tracking information from the tracking number LX5924822165CA. I have spoken to *** who hung up on me. Now it is Sariful. Someone at PayPal needs to review this. The rules are if the item is not as described my shipping costs are returned to me. Once I sent that to PayPal they then closed the case. The item was $143 shipping return was $ 53

  Business Response

  Date: 09/16/2025

  Dear *** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  recently opened a PayPal Business Account to test the service by sending money to myself. Shortly after, my account was limited and I was asked to provide documentation. I have uploaded the requested information multiple times over the past month, but the system continues to ask for the exact same documents without acknowledging what Ive submitted.I have attempted to resolve this by calling and using PayPals chat support, but all I encounter is automated responses telling me my account is limited and to upload documents again. I have had no ability to speak with a human representative to resolve the ********* a result, my account has been stuck in this limited state for over a month, the funds I sent to myself are inaccessible, and I cannot use the account for business purposes. This is unacceptable and extremely frustrating.?Resolution Requested:I request that my PayPal Business Account be closed.I request that the funds I sent to myself be refunded to my original payment method.I ask PayPal to review their process to allow customers to actually speak with a human when the automated system fails.

  Business Response

  Date: 09/15/2025

  Dear **** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase on July 7th 2025, and used Paypal to pay for product. Product never arrived. Filed a complaint with Paypal, and they said that they would check with seller. Seller stated that the product was sent to a via ** shipping, and provided a tracking number. When we go to the ** website it states that "Your item was delivered to a parcel locker at 3:19 pm on July 25, 2025 in ********". WE DO NOT HAVE A PARCEL LOCKER AT THE POST OFFICE. WE went to the ******************** and confirmed this with them. WE informed Paypal of this, and they stated that we would gave our refund within 10 days. This morning we received a message from PayPal stating that our claim was denied because the package was "delivered to a parcel locker". Again, it was NOT delivered to "our parcel locker". We do not have a parcel locker!!!

  Business Response

  Date: 09/15/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for instant fund transfer to my bank on 8/22/2025 at around 1pm. My money still hasn't been delivered. I am tired of generic timelines of when I will have access to my own money from a global company whom I've probably paid more than $300 this year in just fees alone. I expect this to be completed and restitution from PayPal for this inconvenience and ruining of my weekend and now Monday.

  Business Response

  Date: 09/15/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first transaction in question occurred on June 6, 2025, for $13,250.00, with transaction ID ***************** with DEM *****************. The second transaction in question occurred on June 11, 2025 for $6,625.00, transaction ID ***************** with *********************. They were to build a deck for me after stating that they had the necessary insurance and licenses. It was after I paid the down payment and the first partial payment that I found out that DEM ***************** did NOT have a contractor's license to do business in the state of ********. I terminated the contract with them after determining that there was no legal way that they could build the deck. I requested my money back which they were willing to do. I have submitted copies of emails I sent to ********************* about this situation on 2 occasions. I have submitted information from *************************************************************** (DPOR) showing only an old license they had years ago. Dem told me they are in the middle of getting a new license. I have called in to ********************** numerous times and even spoke with supervisors, only to be told that things are under review. I sent an urgent Escalation Request to PayPal; **************** last week regarding this matter and have heard nothing back from them. Not receiving this money has put the entire deck project on hold. PayPals lack of transparency and failure to resolve this issue has caused financial inconvenience and undermines trust in their dispute resolution process. I am a long-time user who has followed all procedures in good faith.

  Business Response

  Date: 09/22/2025

  Dear ***************
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They are refunding my money to me, which is all I had asked.  
  
  Sincerely, **********************