Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PayPal, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

• 

  Pay Pal/Ebay-Online Auction

  PO Box 660509 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal and other payment processors are pressuring the game platforms steam and ******* to either remove adult games from the platforms or lose access to those services for them or their customers. A payment service should have no say in how someone spends their money unless it is actively illegal or hurting someone.

  Business Response

  Date: 08/11/2025

  Dear *** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud cause not resolved in my favor despite submitted documentation twice as instructed. Proof of fraud visibly depicted and evidence was incontrovertible, yet PayPal still found me liable for the cost of the fraud that happened on their watch. I never want to use this company again, and I cannot believe they hung me out to dry over $250 after I've used them for years now. This is not how companies with a conscience behave, and I hope this never happens to anyone else.

  Business Response

  Date: 08/11/2025

  Dear ******* ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company to pay for products where they were listed at a trust for the pay option and it turned out that the website that they had agreed to put their name on was a scam in fraudulent. I called to have them stop payment and that the website was fraudulent and not correct and they were I'm using pictures and product demonstrations from a legitimate company but giving you a product that was Far inferior. Upon letting them know this they pretty much let me know that they would take no action to remove their name from this company and that they were going to continue to do business with them because they get a percentage of the sales on there. They refused three times to stop payment on the fraudulent merchandise and still charged my bank account. Also after reviewing my bank account the fraudulent company charged meat twice for two different amounts

  Business Response

  Date: 08/13/2025

  Dear ******* *******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/2025 133.55$ Zero transparency and complete failure to help on PayPal side, my cashapp wasnt working for an hour so I had another cashapp account with a fake name I made forever ago decided to use it for the transfer since nothing in cashapp TOS or PayPal that I searched for online said this was disallowed. All the money goes through but PayPal also temporarily limits my account I provide the information requested just for them to then permanently lock my account telling me to wait until 2026 to withdrawn my money on the account due to flagging the 129$ withdrawal. Now I need these funds to survive and find work I explained the situation to them, sent picture proof that I made the transfer own the account and they did nothing to help me despite telling I could have cashapp confirm im the original owner.

  Business Response

  Date: 08/13/2025

  Dear Namill ********,  
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website. 
  
  Sincerely, 
  
  PayPal 

  Customer Answer

  Date: 08/13/2025

   
  Complaint: 23671240
  
  I am rejecting this response because: Im inquiring about my funds i deposited on my PayPal account i need that money to survive and i transferred all the money i was using to find work onto that account. I would like clarification if the funds would be released eventually because all the agents I talked to were incredibly unhelpful. 
  
  Sincerely,
  
  Namill ********

  Business Response

  Date: 08/20/2025

  Dear Namill ********,  
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously. 
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues. 
  
  Sincerely, 
  
  PayPal
  

  Customer Answer

  Date: 08/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if my funds are released within the timeframe specified to me by PayPal **** And its representative whom handled this complaint. 
  
  Sincerely, Namill ********
  
  Namill ********

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of 15th Jun after transaction of Id ***************** of amount $196 , while in my account trying to access the funds sent to me, I received a communication from PayPal that I should submit some documents in order to proof that I am the owner of my account so that I can be able to access the funds. I did upload my legal ID document and answered the questions that I was asked and I was to wait for some minutes to get feedback from them. After some minutes I received a notification that my account had been permanently limited and I couldn't access the funds. This was so unfortunate as the funds were intended to help with a scheduled medical procedure that was due the next day for my brother. Because I was in communication with the person who had sent the funds I asked him to do a reversal because I couldn't access the funds so that he would be able to use other means to resend to me so that we couldn't miss the scheduled medical procedure. I have been trying to get InTouch with PayPal to make me understand why they have permanently limited my account but with no success. I researched online and found about BBB and thus I believe that you can help me in getting in touch with PayPal so that they can un-limit my account so that I can be able to do transactions. I will so much appreciate your help. Regards

  Business Response

  Date: 08/13/2025

  Dear ******************, 

  We have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, we are unable to address the concerns within the complaint; however, we forwarded your complaint to the relevant PayPal offices for review. 
  
  Although we are unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  PayPal

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal has levied its power as a financial intermediary against small businesses that accept payment for fully legal services. They are illegally suppressing constitutionally-guaranteed speech by threatening other businesses like *******, Patreon, Pixiv, and other indie marketplaces with termination of payment processing services if these businesses host protected speech that Paypal disagrees with.This decision on Paypal's behalf appears to have been precipitated by a long-term harassment campaign by 3rd party organizations such as Collective Shout (*******************************) who have lobbied to use their financial position over small businesses to suppress the free speech rights of others, protected domestically by the 1st Amendment and globally by a number of ** regulations, conventions, and internationally-recognized mores of human rights and legal commerce ************ particular to the above, Paypal has threatened ******* in particular with action that would result in the collapse of ******* as a business -- namely the ending of their (*******'s) ability to process legal payments for legal goods & services -- if they (*******) don't censor and ban sale of constitutionally-protected art from their (*******'s) website. This unfair, censorious, possibly illegal business practice should be reflected in its rating with your bureau.

  Business Response

  Date: 08/14/2025

  Dear ********* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/25 I was supposed to receive $1464.52 in Bitcoin (***) and I used PayPal for my *** transaction. The *** was sent, and then transferred out of my *** wallet without my approval or the authorization from PayPal. Using my wallet address from PayPal, I went to the blockchain to track the money and saw that the *** I was supposed to receive, was sent to my wallet, confirmed, and then transferred out of my wallet within 10 minutes. The only possibility is that my wallet address was compromised and hijacked. Meaning some thief out there can take *** sent to that address and send it to themselves before anyone can do anything about it. PayPal insisted that there is nothing they can do since the transaction never showed up in their system, after explaining the situation and presenting my evidence multiple times, PayPal still says they cant do anything about it and cannot give me the money stolen from me while using their service. I followed their protocols, calling into customer service, waiting on updates, calling supervisors, escalating tickets, etc. only to be told on 7/29/25 that the money is gone and there is nothing they will do. Even after clearly showing and identifying the theft, they take no action to correct the wrong done to me and giving me the money owed to me. They claim to have no liability in cryptocurrency transactions but if your service is used, and cryptocurrency is sent to a wallet address generated by your service, and then that same wallet address is accessed and hijacked by unauthorized users, then the fault is directly with them and they do not want to own up to it.

  Business Response

  Date: 08/13/2025

  Dear ****** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  regulations and respect all transaction rules and partners.I understand PayPal's strict policies aimed at safeguarding user security and preventing fraudulent activities. If there have been any improper actions on my part, I am more than willing to receive your guidance and take the necessary steps to rectify these mistakes. PayPal is not just a payment tool for me; it is also an essential means for me to engage in international trade, support charitable causes, and participate in the global community.I have great trust and gratitude for the services provided by PayPal and value the I have with every user and merchant on this platform. Therefore, I sincerely request that you review my account status and consider lifting the restriction on my account. I promise to be more vigilant in adhering to the terms of service in the future and ensure that my actions always align with PayPal's policies and expectations.I greatly appreciate your time in reading my appeal and sincerely look forward to your positive response. I am eager to continue using PayPal and enjoy the convenience and peace of mind it offers.Thank you once again for your time and consideration. I await your reply.[**********************][18825495557][2025.07.29]

  Business Response

  Date: 08/13/2025

  Dear Chng **** ***,

  
  My name is ******, and I am writing on behalf of PayPal***** in response to your complaint.

  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint.

  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

  
  Very sincerely yours,
  ******
  Global Customer Complaints & Advocacy
  
  **********************

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent money to purchase an item. For a friend . Paypal froze the transaction. And I issued a refund because item wasn't available for me to purchase for friend after the hold. Tried to do it again for another item and it was placed on a hold for 21 days now they're saying they'll hold it till January of 2026. With no reasoning except users agreement which I haven't violated. I've shown them ids and a letter from. Sender to let me refund her funds instead of PayPal.

  Business Response

  Date: 08/12/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a payment of approximately $500 USD through PayPal for a freelance job I completed. Immediately after receiving the funds, PayPal asked me for more information about the transaction which I provided honestly and in full detail, including the nature of the gig.Within minutes of submitting the information, my account was suddenly permanently limited without any real explanation. No prior warning, no chance to speak with a real person just an automated message saying my funds would be held for 180 days. I never violated any policy, never engaged in fraud, and have used PayPal responsibly to support myself through freelance work.This all happened so fast it was shocking. I followed every request, gave all the information they asked for and they responded by banning me and locking away my earnings. Its deeply frustrating, unfair, and disheartening. I worked hard for that money.

  Business Response

  Date: 07/31/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23669783
  Dear ***** and the PayPal Global Customer Advocacy Team,
  
  Thank you for your response. Ive read it carefully, and while I appreciate the time you took to explain the reasoning behind the permanent limitation of my account, I must express that this decision feels profoundly unjust and disheartening.
  This was my first payment. My first real step into freelance work. I followed every instruction given to me. I submitted a signed contract, a detailed invoice, and a full explanation of the services I delivered. I acted in good faith, with complete transparency, believing that PayPal would support honest freelancers trying to build a future.
  But instead, my account was restricted before I ever had the chance to establish a history. You stated that I have no transaction record, but how could I? This was my very first transaction. How can I build a record if I am not even allowed to begin?
  To support my case further, I am attaching the same signed contract and invoice again with this message. Everything is clearly documented. There was nothing suspicious about this transaction. Just honest work and a legitimate client.
  I also ask that you contact the client who sent the payment. The team at Niya AI ************** are honest professionals and are more than willing to confirm that the payment was legitimate and deserved. They can vouch for me fully and provide any clarification needed.
  If after all of this you still decide not to re-open my account, then I respectfully request that you return the funds to Niya AI. They are trustworthy and I am confident they will find a way to send me the money I worked for through another method. I am not asking for special treatment, only for fairness and a chance to receive what I rightfully earned.
  This entire experience has left me feeling invisible. I hoped PayPal would be a platform that gives people like me a chance to grow. I urge you to please look at this not only through the lens of policy but with a sense of humanity and understanding.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/12/2025

  Dear ***** *****, 
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal