Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PayPal, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  PayPal, Inc.

  PO Box 9258 Wilmington, DE 19809

• 

  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

• 

  PayPal, Inc.

  PO Box 29102 Shawnee Msn, KS 66201-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:I am filing this complaint because PayPal failed to protect me from a seller who scammed me out of $157 total, and their dispute process was flawed and unfair.I ordered two crystal carvings from a seller overseas. One item, a turtle worth $62, was never received. The other, a skull priced at $45, arrived but is clearly fakemade from dyed resin, not real crystal. I run a crystal business and know the difference between authentic and fake materials.When I opened the PayPal dispute, I mentioned both problems: the fake skull and the missing turtle. However, their system only allowed me to open a case for $45, and there was no way to open a second case for the other item. I clearly explained this in my messages within the case, expecting PayPal to review all the details.Despite providing photo evidence, clear explanation, and proof that the turtle never arrived, PayPal sided with the seller and closed the caseonly reviewing the $45 item and ignoring everything else. I was told I could get a refund only if I returned the skull at my own expense, even though its fake and the return is overseas, which would cost more than the refund itself.This is a deeply flawed system. It penalizes honest buyers, ignores evidence, and favors sellers who exploit loopholes. I tried to appeal, but PayPal only allows appeals if new information is available, which is incredibly limiting.I am now out $157 and stuck with a fake product while PayPal refuses to take further action. This experience has shaken my trust in PayPal as a safe payment option.I am requesting a full refund of $157 and a formal review of this sellers account. I also want ********************** to revise their dispute system so buyers are not forced to choose between losing money or spending more to return scam products.

  Business Response

  Date: 08/14/2025

  Dear ******* ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Destiny (******) ******

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They falsely accused me engaging in fraudulent or risky practices, closed my account, and have seized the funds that were in my account. There are no appeal options, as they say their decision is permanent. Why? When I was diagnosed with stage 4 lung cancer (also in my bones and lymph nodes) my friends sent me money to help offset my expenses and assist me as I find a way to afford to transition to a much lower disability income. Their messages that accompany their gifts indicate this. At least one of my friends has written them asking that they send the funds back to them so they could send them again through an honest transaction company. PayPal falsely claimed that I had already accepted the funds.Prior to this, I would have recommended them, but this last experience has been awful, and they're taking over $2000.00 of funds that were sent person-to-person to me. They say they may or may not return my money in 180 days. I broke none of their policies. They insisted this must be a "business" and refused to understand that it's amazing friends responding to a painful and expensive terminal diagnosis. I just want to get my affairs in order.

  Business Response

  Date: 08/13/2025

  Dear ********* *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i hope you are doing well, i had been using paypal from very long time, and there had been many payments on paypal and there was no issue, moreover there's not a single chargeback on the payment and it was doing well. However, todya they permanently blocked my account, at first they ask me about the documents for the verification and i have successfully submitted all of the documents, and now today i got an email that they had permanently limited account having my money in it which is around 1500 gbp. Although there was no suspicious activity on my account and everything was fine. Moreover, i am having my money of 1500 GBP which are being hold by paypal. I want my PayPal to be opened again and also want my money back. I am also attaching the screenshot of the mail that arrived today (attaching screenshots for reference)my paypal account email is ********************** and the phone number attached to it is ************

  Business Response

  Date: 08/13/2025

  Dear ******** ***** *****,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ******
  Global Customer Complaints & Advocacy
  **********************

• Initial Complaint

  Date:07/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello i hope you are doing well, i had been using paypal from last almost 2 years, and there had been many payments on paypal and there was no issue. However, yesterday after receiving the payment the paypal asked me some verifications and as soon as i had provided it, with in a second i got an email that my account had been permanently limited. Although there was no suspicious activity on my account and immediate closure of my account seems like as it was done robot because my documents which i submitted was not even reviewed. Moreover, i am having my money of ****** euros which are being hold by paypal. I want my paypal to be opened again and also want my money back. I am also attaching the screenshot of the mail that arrived at the very next second when i submitted the documents (attaching screenshots for reference)my account email is *************************

  Business Response

  Date: 08/13/2025

  Dear **** ****** ***, 

  My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint.  
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint.   
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered. 
  
  Very sincerely yours, 
  
  Ella 
  Global Customer Complaints & Advocacy 
  
  PayPal 
  
  Copyright ********* PayPal. All rights reserved. 

• Initial Complaint

  Date:07/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I operate several completely separate e-commerce businesses, each with its own website, branding, and structure. Collectively, these businesses process over $12 million annually. We have used PayPal for some of these businesses and were looking to expand PayPal integration across more ************* of the business accounts (Account ID: ****************** was flagged and permanently closed by PayPal several months ago without a clear or detailed explanation. This decision did not affect any of our other business accounts, which are unrelated and continue to operate without ******** an effort to move forward, I engaged with PayPal sales manager **** ****, who initially responded professionally. On May 21, 2025, **** told me we should proceed with setting up a new business account, and she would initiate the process. However, we have not heard anything from her since that date. I followed up via email and attempted to connect on ********, but received no response.We are actively trying to integrate PayPal into our checkout options across multiple websites. This lack of communication has stalled that effort, despite our volume and legitimate interest. For context, we process over $1 million per month and want to bring that business to PayPal.I am requesting:Immediate assignment of a new sales representative A review of the prior account closure for clarity and possible reconsideration Direct support in setting up a new business account, as originally proposed by **** **** We are willing and eager to resume using PayPal at scale, but need professional support and communication to proceed.

  Business Response

  Date: 08/14/2025

  Dear **** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Paypal account has been limited permanently, and I barely used the service. There is no reason for it to be limited and after numerous attempts to contact support, i have been told there is nothing that can be done.

  Business Response

  Date: 08/14/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was sent to my PayPal business account on 29th July 2025. PayPal asked for my information like my national identification, why the money was sent and transaction details. I gave them the details then they permanently limited my account with my money still in their. I will drop the transaction id below for verification. I WOULD LIKE TO WITHDRAW MY MONEY. Thanks

  Business Response

  Date: 08/13/2025

  Dear ***** *********,  

  We have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, we are unable to address the concerns within the complaint; however, we forwarded your complaint to the relevant PayPal offices for review. 
  
  Although we are unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
  PayPal

  
  

• Initial Complaint

  Date:07/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my PayPal credit card and closed it during the first week of July. I received a notice that the payment was posted and request written confirmation that the card had been closed and that the balance had been paid. Last week, I received a notice indicating that payment was due and the balance had not been paid. I called PayPal-7/28/25-spoke to a *** named ******* who told me not to worry that the card is closed/paid off. 7/29/25, I started receiving calls, emails, & texts from ************** trying to collect a past due payment - told me PayPal blocked my initial payment. They waived the late fee and collected payment using my debit card, then asked me to call PayPal at ************ to make sure they don't block the payment. Automated system hung up me 2x then called Synchrony again at ************, gave case number *********. They verified payment taken but said that I need to talk to PayPal -- I explained that PayPal gave me mixed responses, hung up on me. They transfered me- same automated system, but I did speak to someone who said she saw the payment but would not provide me with anything in writing to that effect.. I'm just supposed to watch to see if it gets paid and call back if it doesn't. This is crazy and most likely predatory. When I insisted on receiving a written verification of the last PayPal ***. conversation or needed to speak with a manager -- the PayPal ***. hung up on me. The best I can figure - there should be a $40 late fee waived,d and I attempted to pay $3177.87 today, which should leave the balance at $0.I want to be done with this -- pay my amount due. No further late charges. I should not have to keep calling back --my bank is fine releasing the money, it should be processed. No issues with credit collection on my credit ***ort. I also want a written letter or email that states the account is closed and the balance is $0.00. it should not take several attempts to pay a balance and close an account.

  Business Response

  Date: 08/18/2025

  Dear ***** First, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on May 4th, 2025 I purchased 5 bags of 10lb Grass seeds from *********************************. in the amount of $64.87 online. I paid for it through Paypal. ****** Trading claimed that all of the 5 10lb bags were delivered on 5/23 into my mailbox. A mail box that is the size 3 by 8 in or so. They provided ONE tracking number below for all 5 bags. The tracking number according to **** not a valid tracking number. I contacted the seller. First they claimed it was stuck at border. Then they claimed it was returned. Then they say it was arrived. They refused to refund my money. I contacted Paypal to file claim. They closed my file indicating the seller say it was delivered. I opened the claim 3 more times and called them many times to get this resolved. Despite letting them know that **** say it is not a valid tracking number or it logically never could have been delivered as it stated on site. OR it could have never been able to fit on my mail box OR that I have one tracking number for 5 10lb Bag they refused to resolve my claim. I talked to employees supervisors and asked to speak to a manager. It's been over two month. No resolution. Paypal promises protection against fraud. This Fraud. This company is in *****. Thye claim they sent 50lb of Grass seeds to ***. USA does not even allow fruits to come in needless to say Grass seeds. I did not know this was a *************** or I would have never fallen for the ****. Please help.

  Business Response

  Date: 08/19/2025

  Dear **** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me encuentro en una situacin crtica debido a que el banco ha bloqueado mi cuenta y ha retenido fondos que provienen de mi trabajo, sin ofrecerme una solucin ***** ni razonable.He estado utilizando esta cuenta bancaria para recibir pagos de una empresa con la que trabajo, incluyendo depsitos por transferencia y por cheques. Repentinamente, el banco decidi bloquear mi cuenta alegando que desde febrero no haba recibido una cantidad grande de dinero, y por eso han decidido investigar las transferencias actuales.Han intentado llamar a la duea de la empresa para confirmar la actividad, pero a **** no le llega ninguna llamada del banco. A pesar de haberles explicado esto, no me *** otra opcin para resolverlo ni otro mtodo de verificacin.Este dinero es esencial para cubrir los gastos de mi familia. No tengo acceso a los fondos de mi trabajo, y cada da que pasa sin una solucin afecta gravemente mi estabilidad econmica. He cumplido con todas las reglas y no he recibido ningn tipo de advertencia previa ni se me ha comunicado *****mente qu documentos o pasos puedo seguir para resolver la situacin.

  Business Response

  Date: 08/14/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal