Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

• 

  Pay Pal/Ebay-Online Auction

  PO Box 660509 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/30/2025. I contacted PayPal customer service to change the phone. Umber on my account after loosing my old phone, to recover my account and my funds. I was locked out of my account due to the incompatncey of the customer service rep. *** hours later and four employee's later I was refused a supervisor and told they would contact me at some other time. Blocking me from accessing my money. They said my call had been recorded and they would listen to it at another time. I answered all of their security questions with the first **** and the last **** told me they can only verify them once a day. Even though I was still on the same call she said she could t help me because she couldn't verify me due to the computer not offering her the security questions again.

  Business Response

  Date: 08/14/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was making a donation to a cat shelter that I'd donated to several times previously with no issues. There was a check box after inputting info where it asked if you wanted to use that info to create a PayPal account to have payment info saved for the next time. After several donations I decided to finally check the ******* a permanent ban email from PayPal that arrived even before the receipt of donation from the cat shelter. So it got banned before I even had a chance to log in to the account. I reached out to PayPal directly several times over the past few years to try to figure out why the account was banned. The donation, account creation, and immediate ban were made on 4/19/2022.Over the course of numerous calls and emails back and forth with customer support, no reason was provided for the immediate ban and there was no way provided to submit an appeal or escalate the issue. With the ban in place I cannot delete the account which means that PayPal has access to my personal information that I do not wish for them to have. I want the account ******** so that I can delete it and remove my personal information from their company's servers.There is no transparency from the company and in the years since a lot of reports have come out about unethical business practices at PayPal (and their other companies - Honey, ***** Venmo which I either never used or no longer use).I don't want to create a new account, I just want to remove the old one. I WILL NEVER do ANY business with them again! There must be some reason they banned an account as soon as it was created, right? I can't imagine what that would be, and no one has been able to give me any explanation for it or allowed me to escalate it through the company.I want my account deleted. I just saw an article online that submitting a BBB complaint might get them to do something about it (an option I didn't know about back in 2022 when all this happened, which is why I'm just submitting this report now).

  Business Response

  Date: 08/15/2025

  Dear ***** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They have reinstated my account and removed the restriction which has now allowed me to delete my card information that was saved on their site, request my data be deleted from their systems, and permanently close my account of my own volition.

  Sincerely,
  ***** *********

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in regards to dispute I am having with PayPal's Installment credit. I filed a dispute with PayPal on 8 July about a fraudulent scam that I was scammed by, and paid with a PayPal monthly installment plan. The payment was allegedly for a LIFT EFOIL but actually went to Payment to MarKIQUIINN in the amount of Amount $1,816.70. The transaction was of July 4 and the Dispute was filed on July 8, Case ID # ******************. They also state that they have a Payer Protection plan covering this kind of issue. PayPal states on their website that they will resolve disputes within 20 days. This has not happened. I called Friday 25 July and escalated the case. Reference #REF_GP7488947. I was promised a resolution within 72 business hours. I called back again on 28 July and spoke with supervisors in the *************************** ACE, who told me another 24 hours. I called back again on 30 July. Needless to say, I have not received the merchandise or even a shipping or tracking number. All I am told is that it is being worked on and because it is a significant amount expect delays in resolution; this despite the 20 day limit that PayPal has in resolving disputes. My first installment payment is scheduled for 4 Aug. I have asked them to freeze the payment until the matter is resolved.I would like the matter resolved and the monthly installation agreement canceled.

  Business Response

  Date: 08/14/2025

  Dear ******* ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is directed at Venmo, not PayPal. While ***** is a service of PayPal, Inc.a licensed provider of money transfer services (NMLS ID: 910457)all money transmission is handled by PayPal, *** I am submitting this complaint because ***** support has either been unable or unwilling to assist me for over a year. Despite reaching out approximately 2030 times, the only action taken has been to escalate my case to the *********************** However, I have never received any follow-up or response from that ************* this point, I feel that the ********************** either does not know how to fix the bug affecting my account or is simply ignoring the issue. I'm trying to set up Tap to Pay on iPhone with my Venmo Business Profile, but the setup consistently fails during the Verifying your info step. After a few seconds, I receive the following error:Something went wrong. Try again in a few minutes. If it still doesnt work, contact customer support for help.I have already tried the following troubleshooting steps:Switched to a strong Wi-Fi connection and restarted the app Confirmed that ***************** and Bluetooth are enabled Verified that my Apple ID is U.S.-based and iCloud is signed in Updated both iOS and the Venmo app Reinstalled the Venmo app Phone 14 Pro, running iOS 18.5.Ive also tried setting up Tap to Pay on other iPhones Ive followed every recommendation I could find online, as well as all suggestions provided by ***** support. Unfortunately, nothing has worked.Ive attached screenshots showing the setup error, along with information I found on the Venmo website that mentions the possibility of alternative identity verification for Tap to Pay. However, ***** support has repeatedly refused to assist with this or offer any alternate method to complete verification.I also successfully completed tax verification and ID verification, but the Tap to Pay verification fails for some reason and crashes at the initial stage

  Business Response

  Date: 08/15/2025

  Dear ********* *******,  
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most. 
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the Venmo website. 
  
  Sincerely, 
  
  Venmo 

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2025, I was charged $49.72 by a seller using PayPal for a product that was misrepresented. I filed a dispute with PayPal (Dispute ID: *******************, and explained that the item was not as described and part of a scam. The seller then demanded I return the item to ********* at my own expense. This is a known fraudulent tactic. I refused to pay for international return shipping for a misrepresented item and requested PayPal review the scam and issue a refund without return or the seller pay for shipping. What they advertised and what I got a receipt for was a 4K ************ Box 1, but what they sent me was a 4K Mini MXK-Pro, which I wouldnt pay $5 for. These two items are nowhere near the same thing. This is fraudulent. On July 29, 2025, PayPal denied my claim solely because I did not return the item. I provided clear evidence in the case that the seller was using deceptive return tactics and acting in bad faith. PayPal ignored that and ruled in favor of the seller despite the fraudulent behavior. I am now filing this BBB complaint to escalate the issue and request my refund of $49.72 due to PayPals failure to protect buyers in cases involving international seller fraud.

  Business Response

  Date: 08/13/2025

  Dear ***** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25th of this year, someone hacked my paypal account and purchased a galaxy watch 7.I contacted PayPal because I was getting no response from the seller so I filed a dispute. The following day, I received notice that they filed against ***** the process of doing that The seller and I communicated and they agreed to cancel the order. Paypal took the money anyway on the 28th. I called my bank to dispute the action. So the bank returned my money. I woke up this morning and the amount was taken back out again. I have tried to work things out with paypal, but I think they believe they're untouchable because they have my account information. I cannot close my paypal account until all money is returned, the amount that I am talking about right now is right. $161.24. They also provide some sort of debit card when you sign up for PayPal. But I don't use, never have, but they've decided to put a negative balance on that too $23.64. So PayPal is pretty much doing whatever they want with my money and I want it to stop. They tread each one of my accounts listed on ******************** until they found one that they could take the money back out of. Yes, I know. I have a credit card that has money on it. That needs to be paid off. I know that's going to be part of their response, but what we're talking about right now has absolutely nothing to do with that. Threatening to file a police report gets a laugh from them, or at least they're customer service agents. This is completely unacceptable. I have provided screenshots below. However, paypal doesn't allow screenshots. I wonder why that is because I'd have way more information that you could see.

  Business Response

  Date: 08/22/2025

  Dear ****** ****, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  
  

• Initial Complaint

  Date:07/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some sports cards from a whatnot break using my PayPal credit. When the cards arrived they were all scratched up and one had a crack on the slab. In the past, whatnot sellers have sold me cards that were damaged that I had to send back, this time whatnot denied my return due to their bad business practices. Well I thought I would be okay since I used paypal and they always brag about their buyer protection. This being the first time I filed a claim with PayPal I figured they would make it right. Well they did not, they denied each of my claim. If the sports cards were in good condition I would of made some good money, but since they came scratched up and bent and cracked slabs I won't be making my money back and I'm actually losing a lot of money. I will stop using PayPal because why do business with a company that will not help the customer. The buyer protection is a joke.

  Business Response

  Date: 08/18/2025

  Dear ****** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently contacted paypal, among other payment processing firms about their actions taken against the legal transactions put forward by companies like ******* and *****. While on the phone I experienced a loop from multiple supervisors and employees at their call center implying that the mere existence of the ************** is itself sexually explicit and illegal. For an example I have the following example from my calls.O for operator, M for me.O: "We do not bar the purchasing of legal goods and services"M: "So why can I not purchase a q**** visual novel from *******?"O: "We prohibit any sexually explicit material from our services."M: "Are you saying that being gay is sexually explicit?"O: "No but we don't allow sexually explicit material on our service."M: "But im allowed to purchase game of thrones?"O: "Of course we do not bar books or any legitimate media."M: "But Game of thrones contains **** and ****** in gruesome detail, are these not sexually explicit?"O: "We do not allow sexually explicit material."I experienced multiple loops like this, using examples such as Game of Thrones and other works that contain sexually explicit material that are purchasable with their service. Yet anytime I mentioned the ************** or the art made by its members, I was met with "We do not allow sexually explicit material on our platform." This excuse was solely used to refer to the q**** community as a whole, making us all out to be sexually explicit despite not being true.This rhetoric implies that Paypal is discriminating against its userbase, targeting the ************** especially. All while baring the legal transactions made within the community, whether through content aggregators like *******, or personal purchases for commissions and artwork. These practices are unjust, discriminatory, and outright illegal.

  Business Response

  Date: 08/14/2025

  Dear ******** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 29th, 2025 I created a PayPal business account and linked my business checking account with my credit union. I then billed the account from my personal PayPal account (of many years) to send myself money to test that everything was set up and working properly. Once it was, I requested again the amount i needed to move and PayPal asked me to add a payment method. I tried linking the bank again and it was shown as already connected. I tried several different attempts over the course of a few hours to get this to work... I used the PayPal FAQs, chat bot, etc. to no avail.This morning I called customer service to inquire and of course they told me there is now a 24 hour wait due to multiple attempts. I asked why it had not processed the first time causing me to attempt again and no answer was given. I was told there is no technical support or ability to escalate the call to get a clear reason or to get a resolution. I was repeatedly given the clear company line of "it is the system, we have no control" I find it hard to understand that a service based business has no control over their own service, a customer service department that does not actually handle issues, and no way to contact anyone that does.

  Business Response

  Date: 08/19/2025

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am traveling to *********** now. When I try to login PayPal in PC, I cannot remember my password. So that I reset my password and login successfully with PC. But then my account ls locked. I am using my account normally and don't have any Illegal operation. I also tried login with my iPhone browser via Face ID still the same situation. I also attached my credit cards used in PayPal and my **** screenshot to prove it's me myself using the account. I haven't violated any rules. And I can prove this is me myself using the account. Please recover my account functions!

  Business Response

  Date: 08/14/2025

  Dear **** ***,  

  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal