Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PayPal, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal, Inc.

  333 E Haley St Santa Barbara, CA 93101-1712

• 

  PayPal, Inc.

  963 E 4th St Los Angeles, CA 90013-1863

  
• 

  PayPal, Inc.

  3505 Silverside Rd Ste 201 Wilmington, DE 19810-4905

• 

  Pay Pal/Ebay-Online Auction

  PO Box 660509 Dallas, TX 75266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal will not refund the sender money that was sent to me for rental assistance that I was supposed to provide proof of purchase for. PayPal liminated my account the next day and I was unable to use these funds for what they were intended for. I then tried to refund the money to the person because I was unable to provide proof of the purchase and PayPal won't let me refund the money and is saying that they are holding it for $120 days. I am not trying to withdraw the money to my own account I just want the sender refunded and they are refusing to do so. I will lose my rental assistance if I am unable to provide proof of the purchase or they don't receive their money back. I have contacted PayPal and they suggested me to tell this person to dispute it but said that they risk their account being disabled to which I do not want because they don't have anything to do with my account besides helping me with assistance. I just want them to be refunded their money and PayPal is refusing to do so. And will not provide me with a valid reasoning to why the account was limited. I feel they are basically stealing money from me and limited the account one day after the money was sent with no explanation to why.PayPal email is *******************

  Business Response

  Date: 08/20/2025

  Dear **** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I require my PayPal account to get paid. ********************** has suddenly restricted my account and will not explain why. I am requesting a review.

  Business Response

  Date: 08/14/2025

  Dear ******* ******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23679095
  
  I am rejecting this response because:
  
  I have no violated any policies nor have I engaged in any fraud. I have used my Paypal only to receive payment from crowd work platforms, send money to family including my nephew ****** *******, pay for art commissions, and occasionally pay for small things like Doordash. I can and will provide documentation and proof for whatever transaction you found fault with. Please get back to me soon with the transactions and I will provide everything you need. If this is because I refunded ******, it's because he sent me money to pay for a dog's treatment when I had already told him I would cover it, so I sent it back. The 100 I send every 2 months is for my aunt's Ensure. If ****** has engaged in strange activity, that has nothing to do with me. I have no knowledge and no part in it. I will cease to engage with him on Paypal if required. But I have absolutely not violated any of your terms and I am demanding my account limit be removed.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 08/21/2025

  Dear ******* ******,
  
  Thanks for getting back in touch with us. We appreciate another opportunity to look into this as we want our customers to know their issues are taken seriously.
  
  We reviewed your experience once more and sent you another response via email that we hope will address your concerns. As always, you can reach us by visiting our Contact page on the PayPal website, and we will be happy to speak with you about your issues.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My client sent some payment through PayPal to me and my account got permanently limited with the payment inside.Ive tried contacting you guys through the message center but no positive feedback,please can you help me recover my money and my account Thanks in anticipation

  Business Response

  Date: 08/14/2025

  Dear ***** ***,
  
  My name is ******, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ******
  Global Customer Complaints & Advocacy
  **********************
  
   

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 31st July 2025, PayPal sent me an email stating that if I don't verify my personal details they will close my account, I logged into the account and sent my personal details including my Identification Card (linked below), name of my business, type of business, email and location, after submitting my details, I immediately received an email that my account was permanently limited, no clear explanation or reason given. I immediately tried reaching out to PayPal via the contact details to no avail. I feel this was unfair as I have not violated any rules and I provided my correct information and documents issued by the government. I would like my account back as it's my main source of receiving income from my business and PayPal also closed my account with over 160$ in payments that I now cannot access.

  Business Response

  Date: 08/14/2025

  Dear ***** *****,
  
  I am writing on behalf of PayPal, Inc. in response to your complaint.
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, I am unable to address the concerns within the complaint. However, I have forwarded your complaint to the relevant PayPal Offices for review.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  
  Very sincerely yours,
  
  
  Global Customer Complaints & Advocacy
  
  **********************

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debt collection notice from *********************************** for $2442.43 owed to a PayPal account that was opened under my name and physical address at the end of January 2025. I contacted PayPal by phone about the matter and while I was led to believe they closed the fraudulent account associated with the account number I gave them, it turns out that closed my actual account instead. Regardless, I was told that I would not be responsible for the debt owed. After I received a follow up letter from *** at the beginning of June, I contacted PayPal by phone again. I was informed that the account associated with the account number was indeed closed, but I was directed to a website to dispute the debt. However, the website I was directed to was for law enforcement to correspond with PayPal. I then mailed a physical letter to PayPal about the matter (attached), include the initial and subsequent FTC Identity Theft affidavits. Since then, I filed a police report with the ********************************** regarding this matter. To date, I have not received a response from PayPal (or ACI), and believe that ACI is moving towards court action on the matter, partly because PayPal has not adequately resolved the matter. While the account was opened using my name and a partially correct address, the email address that was used to open the account as well as the email account involved in the transactions is not mine. The debt is not mine. *** has failed to work with me and PayPal to perform a more serious investigation into identity fraud and it's getting to the closer to the point of needing to take legal action if not resolved. I seek immediate confirmation from PayPal that they are 1) taking the matter seriously and investigating this allegation with extreme due diligence, 2) informing *** to drop their debt collection pursuit, and 3) provide me and/or law enforcement with additional information associated with the fraudulent account (e.g, phone numbers).

  Business Response

  Date: 08/16/2025

  Dear ******* ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07.04.25 I am receiving funds from the sale of my personal Omega watch. This was a one-time transaction conducted through the ****** website. The buyer has already received their goods, but PayPal has encountered difficulties! The amount of the loss was ***** euros. The money was held for 21 days, and I provided all the necessary information. However, they checked my account for about 20 days. Immediately after the 21-day delay passed, they blocked my account.

  Business Response

  Date: 08/15/2025

  Dear ****** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 4 transactions with Paypal. I received 3 payments in USD and paid one invoice in USD. After fees of 5% I should have received US$1907 and paid US$1980. However, as well as the fees and holding my payments for 21 days each time 2 of the 3 payments were converted to CAD at a terrible exchange rate. Then the invoice was paid partially in USD from my wallet and the balance charged to my credit card in CAD with a terrible exchange rate leaving most of the money in CAD in my Paypal wallet and a large credit card bill. I contacted Paypal 5 times and received no satisfactory explanation as to why 2 of 3 payments made to me were converted to CAD and one was left in USD then trhe payment was made partially in USD from my Paypal wallet and the balance charged to my credit card in CAD when the funds in CAD were availablke in my Paypal account. There is no explanation to account for all of the currency conversions except that paypal between fees and currency exchanges charged me $300 or 15% of the total transaction amounts that occurred by switching currencies. I spoke with agents multiple times and was disconnected while they claimed they were transferring me 3 different times. Disgraceful way to run a business. The charges are criminal, but the fact they would not even provide a convenient service is atrocious. I was simply trying to get them to use my Paypal balance, however, it is clear when you call the contact line they have no intention of helping you resolve any problems they cause.

  Business Response

  Date: 08/25/2025

  Dear ******* ****, 
  
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  
  Sincerely,
  
  
  PayPal
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nebula took an unauthorized payment through my paypal account. Both ********************** and Nebula are denying a refund. I never authorized the payment and don't even know how or why they charged it. What they are both doing is illegal and fraudulent. I need a refund asap.

  Business Response

  Date: 08/14/2025

  Dear ***** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a dispute with PayPal regarding a $370 transaction I made to ****** Londors / ******************* for a cosmetic appointment originally scheduled for August 30, 2025. I canceled the appointment weeks in advance, and despite that, the merchant has refused to refund the payment, citing a so-called non-refundable deposit policy. No service was ever rendered.This is not an isolated incident. There is a documented pattern of fraudulent behavior by this merchant numerous online reviews and social media complaints describe the exact same experience: customers canceling weeks ahead of time and being denied refunds while receiving no service. The listed business phone number is non-functional, and the merchant is largely unreachable.I filed a PayPal dispute (Case ID ******************, Transaction ID ****************** on July 30, 2025, and uploaded all relevant evidence. PayPal has yet to resolve the case. This merchant is clearly abusing the platform, and PayPal has a duty to protect consumers from this type of repeat misconduct.

  Business Response

  Date: 08/25/2025

  Our review determined that this complaint was not submitted on your behalf but on behalf of another PayPal account holder.

  Due to PayPal's strict Privacy Statement, we are only able to address account information with the account owner. As a result, we cannot divulge account details to you regarding an account that is not in your name.We apologize for any inconvenience caused in respect of this matter. We have provided a full response with all details directly to the account holder.

  Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance.

  Sincerely,

  PayPal

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal is not upholding California Law ** 478 and allowing ***** to *** consumers & deceive us. I filed with PayPal resolution services because after ordering a set of clothing products with *****, they sent me a package without the paid for product. ***** relayed they would reimburse me but never did. Then I noticed that I had been overcharged for all products. I noticed that ***** was advertising a price on each product page, but then was charging two and three times the amount. This is a violation of California Law, ** 478. Outside of *** taxes and shipping, stores cannot deceive American consumers with dishonest pricing. Additionally, one of the items was not as advertised in color, so I sent it back via **** tracking and ***** provably received the unused product back, but they have never reimbursed me. I kept filing all the evidence, proof, tracking proof, and furnished a copy of the ** 478 laws to PayPal executives, but they still kept ignoring my American consumer rights and kept upholding the dishonest business entity, *****. PayPal is helping ***** to *** me monies indiscriminately and has made me endure a long resolution process with so much work, effort, and time I put into it. PayPal is not protecting California consumers and is in violation of California laws. Upon research online I found that ***** is committing all types of crimes against American consumers and those abroad, and countless are discussing the same issues I have endured with *****, that is dishonest business practices and stealing monies from consumers, young and old. They are also responsible for phantom discounts. I trusted PayPal to uphold my consumer rights and protect my money as an American, and they have not. They have caused me emotional distress and undue time and energy spent trying to prove to them that American consumer rights are to be upheld over deceptive foreign dishonest businesses. PayPal refused to be accountable and is collaborating with a foreign criminal.

  Business Response

  Date: 08/13/2025

  Dear ****** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My issue was dealt with and resolved when I contacted the CEO's office actually, yet I hope to not endure the type of scenario I did again with PayPal. 
  
  Sincerely,
  
  ****** *********