Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PayPal, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 23,069 total complaints in the last 3 years.
    • 7,064 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 9, 2022 I opened a small business on *******. We sell **** accessories ************. I make ******* videos, so I already have a large audience to sell to, so the store was a hit and we had 123 orders on our first launch. Some of our customers used PayPal to checkout, creating a total of $2,022.65 USD now sitting in our PayPal account. Paypal put an immediate hold on my account after a few orders came in - asking me to verify some personal information to prove it was me. One of the things PayPal told me I could do to help was even.. "Increase your sales" as seen in a supporting document. I gave PayPal access to the information they requested from me which even included a copy of my ******** Pension Plan Contributions Statement (which I found to be very odd and invasive') but nonetheless I provided. They even asked for invoices proving where I purchased the items I was selling - which I provided. About 24 hours later I receive an email stating I can no longer do business with Paypal, and that all of the funds in my account would be held for 180 days (6 months). I just started my business days ago - and now I am left without funds and my customers cannot pay via PayPal - a huge disadvantage for making sales. Knowing without a doubt - PayPal has made a mistake here... I decided to reach out to them explaining I had no violated their user agreement in any way. Asking them to tell me why this has happened to which I received the email attached which states - "our decision to close your account is final." I even called an spoke to their "Account Limitations" department where they said again.. "our decision to close your account is final. We cannot tell you why we closed your account, we are not allowed to provide you with any futher information once your account has been closed."Long story short, I am left in the dark, without funds to power my business, and without a reason why this has happened. There is no one else left to speak to, and I need help.

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/19) */
      Dear****************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 14 2022, I decided to use paypal for my business transactions and created an account, I provided all the necessary details and personal information required to create an account like national ID, name, location, country etc.... I provided everything legally, without any fraudulent activity to create my account. I did every thing right, but just after the creation of my account paypal permanently banned and limited my account, saying that I can no longer do any business transactions and not specifying any way to fix it! This is unfair because I did everything right what is the problem here ?

      Business Response

      Date: 11/15/2022

      Business Response /* (1000, 10, 2022/11/01) */
      Dear***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,

      I have been using paypal (PayPal Merchant ID - *************) for past 7 months for my business of ****************************** and also some of my staff using the same platform for payments.

      On 13th Sept 2022, I received payment from a client (***********************) of $350 for the work on ******* store design and development. This is a final payment of the work. Once i received, i got a notice in email to verify my business details, and i gladly provided all those, also called them to inform that i provided everything and if need anything else. I got assurance that all will be cleared in 24hr.

      Then i received email on the same day after few hours that my account is permanently limited without any explanation. I was disappointed because i have all my papers with me on my business and doing business glabally from past 7 months with no issue. But this one created big issue for my business and my clients now.

      So I would like *** to help me with this issue and provide the rightful solution from the PAYPAL as soon as possible.

      Thanks
      ********

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/19) */
      Dear ******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used PayPal to make two purchases on July 19th and 20th, both in the amount of $89.95 from the *******************************.

      On August 11th I filed a claim with PayPal because tracking for these packages said they were delivered but I had not received them. I spoke with my local***** and they confirmed to me that they did not have record of the packages and did not deliver them. I provided several updates to PayPal while the seller only provided tracking. Bottom line, these packages did not reach me.

      Today, September 13th, I received notice that PayPal would not refund me because they were siding with the seller. This seller did the absolute bare minimum, and I did not receive anything from this seller. PayPal does not protect it's customers and I am seeking a full refund for these orders.

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/19) */
      Dear*************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with PayPal that I never use and it was permanently limited for unknown reasons. Since it was limited I can not close the account I keep getting unwanted fees from PayPal for every transaction I make with my debit card. I don't see why I'm getting fees for a service that I never use and there is no way for me to stop it. I've tried contacting PayPal and gotten nowhere.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 8, 2022/10/28) */
      Dear ***************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the complaint isnt about anything criminal, it isnt about holding money. i made an account and wanted to use it for my******* donations, however when i went to check a few months back they permanently limited my paypal account. which is a bummer because i wanted to use their service finally after making an account a few months back. if anyone at the**** could contact paypal and help me out, it would mean a lot. thank you and have a great day.

      Business Response

      Date: 11/21/2022

      Business Response /* (1000, 10, 2022/11/04) */
      Dear *******************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi
      Please read everything, carefully.
      Only an executive or supervisor, please call me, and not by email.
      If I can't answer, kindly provide a direct phone number, to call you back. Not PayPal but the phone number, direct for the person who calls us.
      We have a PayPal business account, for 16 years, with perfect standing, and not a bit of problems. We have paid you, over $12, 000, in fees, to be treated, like this :

      I'm easy to talk with, but two months ago, a parent made a dispute without asking *******, who made a payment, to us.

      We have called you, several times, and we provided what two of your agents told us to, in the event of a dispute. This was on a RECORDED call.
      We have asked PayPal, to listen to the recording five times, yet they change the subject, and won't do it.
      It takes an hour, to reach the dispute department, yet there has not been one drop, of help.
      The buyer, a long time ago, called his credit card company, and admitted that it was done in error, and they told him that our money, would be back, immediately, but it isn't and you continue, to make it look, like we are the guilty party.

      This is ludicrous.
      We can't care, what the policy says, about this, it would be so easy to call the customer or his card provider. I can't care, if this is not your policy because for such a good customer, you can do anything, if you wanted to.
      I will provide all info, by phone. We are easy to work with, but this has caused great duress and we can't even use our account.
      16 years, with not a bit of a problem.
      Thank you

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 9, 2022/10/21) */
      Dear *************,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal


      Consumer Response /* (2000, 11, 2022/11/01) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Hi
      A nice lady called and said that our account, is now fine, and the dispute that the customers ****** made, but later admitted they were wrong has been resolved.
      Thank you

    • Initial Complaint

      Date:09/14/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been using PayPal to receive money from my friends and family online and paid some *********** using the platform. I just got a notice from them without noticing that they permanent limited my account.
      I immediately contacted the executive office and was told that one of the accounts I used to received money had a limitiation hence why I was also banned. I feel this was not fair on my part as I can not have control over how other people use thei Paypal accounts. I just really want my account and money back.

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 8, 2022/10/25) */
      Dear ************,
      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
      Sincerely,
      PayPal


      Consumer Response /* (2000, 10, 2022/10/27) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:09/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello, i ordered some cabinets on 03 sept 2022. My paymet of $117.74 was sent at that time. I emailed seller several times with no results or response. i have not received the cabints, or any shipping instructions. i filed a paypal dispute; Case Number: ************** applies. paypals final response was that i transferred money to a personal account, and paypal protection does not cover that. no where did it say this was a personal account when i made the payment. paypal suggested that i work with the seller. obviously that does not work. ***************************************, and $117.74 is a lot of money to me. any help in obtaining a refund would be greatly appreciated. thank you.. scott

    PayPal, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.