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Business Profile

Payment Processing Services

PayPal, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 29,320 total complaints in the last 3 years.
    • 9,043 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The password for my recently created business account was disabled without any explanation, other than a vague "security reasons" response. PayPal tried to force me to reset it. I did not want to reset when there was no reason my account should have been messed with.I called customer service and they refused to give me a concrete answer as to why my password was disabled, no matter how many times I asked. I was on the fence about closing my account, and told them as much because of the unprofessional handling on PayPal's end.Instead of helping me, the representative I talked to simply closed my account without confirming that's actually what I wanted (it was not). I wanted to escalate to a supervisor but they didn't even give me the option to ask before they shut my account down.

      Business Response

      Date: 08/14/2025

      Dear Lucifer ****** ****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

      Customer Answer

      Date: 08/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Lucifer ****** ****

    • Initial Complaint

      Date:07/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 24, 2025, as treasurer for my charitable organization, I opened an account with ********************** to process online payments and donations for Baptist Secretaries and Administrative Assistants of ******** (BSAAM). Our members immediately started making payments for their memberships using the online tool. There is currently $264.83 in our account. On Tuesday, July 29, when logging into our PayPal account, I noticed a notification that said additional information was needed to complete the setup of our account. When submitting that additional information, I was taken to a screen that said our account had been permanently deleted and that we wouldn't have access to our funds for 180 days. On Wednesday, July 30, I called PayPal customer support. "*******" walked me through a couple of steps online to try to fix the issue. She said the reason that our account is being deleted was because of how I initially set up the account. When she had me try to update the Account Owner name to me personally, it brought up a page that said this account is permanently limited. She said that either AI or someone in the "back office" had made the decision to permanently close our account, and that we would not have access to our money for 180 days. I was polite and professional, and said that I knew she didn't make the rules, but I asked to speak to her supervisor. She stated 'there is no supervisor'. I simply made a mistake when setting up the account and said surely there's someone in the entire PayPal organization who could help me correct the issue. She said, 'At this point there's nothing else that can be done, sorry. Your organization's account is closed.' She would not transfer me to anyone or provide any additional suggestions. The account should NEVER have been activated to receive payments if it wasn't setup properly. It might not seem like much, but we are a small organization and need access to our funds before 180 days.

      Business Response

      Date: 08/18/2025

      Dear *** *****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My PayPal account was permanently limited, and I was informed in writing that my funds would be available for withdrawal after 120 days. I accepted the account limitation and waited the full 120 days in good faith, expecting to be able to transfer my balance as ************ that the 120 days have passed, PayPal is refusing to release my $4,000 and is claiming that their original statement was a mistake. I have not been given a valid explanation, and I believe this is misleading and unfair business behavior.I am requesting that PayPal honor their original communication and immediately release my $4,000 balance.

      Business Response

      Date: 08/14/2025

      Dear ****** ******, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10, 2025, PayPal placed a limitation on my account saying that I violated PayPal policies. I called PayPal and asked what the limitation was and was offered no explanation as to what policy I violated. I have not violated ANY PayPal policies and I am requesting my account privileges fully restored immediately. My Paypal email is ***********************

      Business Response

      Date: 08/14/2025

      Dear ****** ****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive had a personal PayPal account under the name ******* Lekfy (email: ************************* for several years. I mainly used it to receive money from friends and family and occasionally sell personal used items.On July 30, 2025, I received an unexpected message from PayPal stating: Were no longer offering PayPal services for this account. No warning, explanation, or opportunity to address the issue was given. I was not involved in any suspicious activity or policy violations.This sudden closure has caused stress and inconvenience. I attempted to contact PayPal support for clarification but received no helpful response.I am requesting a thorough review of the decision and reinstatement of my account or, at minimum, a clear explanation.

      Business Response

      Date: 08/14/2025

      Dear Bouchra Lekfy, 

      We have determined that this complaint falls outside the scope and jurisdiction of PayPal's ************* offices. As such, we are unable to address the concerns within the complaint; however, we forwarded your complaint to the relevant PayPal offices for review. 

      Although we are unable to address your specific concerns in this contact, we encourage you to explore the dispute options available for your country, which are located in PayPal's User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.

      Very sincerely yours,
      PayPal

    • Initial Complaint

      Date:07/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7th July 2025 - Date 160USD - Amount ******************* is my PayPal email my name is ***** *****, I had plans to sell tx200 stock to a customer named *****, but he didn't pay early enough and when he paid ,the value of tx200 have increased and I asked him to pay more ,He refused and I asked him to ask for a refund because I know my disability check comes in to my PayPal every month.. Please I am texting concerning this payment for the trade I made that using PayPal, the buyer and I could not agree on price and who pays for gas fee so I asked him to seek a refund off paypal because I had spent the money he paid and I know my Disability check comes through my PayPal so PayPal will make the deduction, My disability check came in and the deficit was deducted and I was trying to withdraw but my account was on hold even after the buyer had received the money and made no complaints, I have never had an issue like this before ,I thought paypal was safe cause my son asked me to use it for my checks but now they have held my government paid disability check for no reason at all,I am going to be homeless under this hot weather of 117 degrees in ** , Please I need to pay my bills and get my medications, I cannot go another day without money,Please investigate and review the payment, it's from the government, I have submitted my ID and picture ! Please I am very sick and my disability check is my only source of income! I called PayPal *** to tell them what had happened! There is no problems between myself and the buyer and he has also reached out to paypal,Why they still have my money is what I do not understand! Please kindly look through and help me out,I am going to be homeless without my check with my health condition, that's certain death! I implore you to come to my aid and look through your system! I called PayPal *** and they promised my money will be available this morning but my son gave me this website and said it will be rectified!Thanks ***** *****

      Business Response

      Date: 08/14/2025

      Dear ****** ****, 


      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.


      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.


      Sincerely,


      PayPal

    • Initial Complaint

      Date:07/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 30th, PayPal decided to "permanently limit" my account and won't tell me why. I verified my ID, I scanned my face, and despite the fact that I'm not a scammer, just a regular person they decided to shut my account down. I need that money, or I need my account back to normal, I called them July 31st at 8:30 AM and their machine tells me to "call back within business hours," but it is within business hours. Very frustrating stuff, I can't even contact a real human being over there to fix my situation.

      Business Response

      Date: 08/14/2025

      Dear ****** *********, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PayPal Crypto Wallet Accepted Unsupported Token Without Warning Funds Lost To Whom It May Concern,I am filing this complaint to report a serious issue with PayPal's cryptocurrency wallet feature. On July 30, 2025, I sent $302.582 USDT (ERC-20) to the Ethereum wallet address generated by PayPals platform. The transaction was fully confirmed on the blockchain but never appeared in my account.After contacting support, I was told (only after the fact) that **** is not supported. However:At no point did PayPal warn or notify me that USDT was unsupported or irrecoverable.The PayPal interface presented a standard ERC-20 Ethereum address, which would naturally suggest compatibility with ERC-20 tokens like USDT.PayPals customer support gave me incorrect information (referencing USDC, not USDT), and my follow-up questions were ignored or deflected.The wallet where the funds were sent is still under PayPals custody, and no recovery solution has been offered.This is a serious issue because I was not negligent I followed PayPals own instructions and acted in good faith. If their system does not accept ****, this should have been clearly communicated before funds were transferred, not after.Furthermore, I have had security issues in the past with PayPal. My account was previously hacked and taken over. I received only $20 as compensation for that incident, which further damages my trust in this platform.

      Business Response

      Date: 08/25/2025

      Dear Tourria Fields, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, A scammer has created several fake social media accounts on Instagram using my videos and others videos claiming to be a rescue or be associated my animal rescue to steal our donations through PayPal. Examples:***************************************************************** ************************************************************************* are stealing money from people through their PayPal account listed in the bio by asking for donations for dogs they dont have. We are not associated with them and do not know who this person is. Theyre stealing videos that I watermark and tarnishing my brand as people believe I am reposting these videos ********* requesting that these social media accounts be investigated and closed before we take legal action against Paypal for allowing unlawful behavior that is negatively impacting my organization. This is an internet crime. Here is the PayPal account committing fraud. They are not an animal rescue. There is no record of their organization as a legitimate business or non profit.************************************************************************ Best,Bionca ************

      Business Response

      Date: 08/15/2025

      Dear ****** *****,

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    • Initial Complaint

      Date:07/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paypal backup payment policy and the ability to for customer service to assist is terrible. In essence I paid my entire mastercard balance and due to some automated system they would not give me my available balance back and would not charge my credit card and immediately took from my bank account. Even after cancelling the whole transaction, which was a pain. I repaid using a ***** credit card, which even after 1 second response of allowing the fraud detection to go through i was charged to my bank account again. An over the phone employee could not even help me change the charges back to the credit card. Like literally if all the stars do not align I would avoid using paypal for large pur***** ever. Such a bad user experience. I called in multiple times for this issue. Like primary card for a transaction should be used, stop defaulting to bank when I never authorized it. Paypal should never just automatically use a backup payment form, if I do not set one. Not only did I lose the 3 percent mastercard cash back, but i lost the 1.5 percent ***** cash back. Paypal could fix this by recharging me through my paypal mastercard instead of my bank. Also empower your employees to be able to assist. It's soooo bad they just read from some pre created text and tell me they cant do anything and explains what happened and why. I expect more from paypal, this is turning me away from them and in the future ill find some other payment methods unless they fix this.

      Business Response

      Date: 08/14/2025

      Dear ***** ****, 

      We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.

      We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.

      Sincerely,

      PayPal

    PayPal, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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