Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  PayPal, Inc.

  PO Box 9258 Wilmington, DE 19809

• 

  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

• 

  PayPal, Inc.

  PO Box 29102 Shawnee Msn, KS 66201-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of silver purple jewelry (picture is attached). The transaction date was 4/17/2025 via PayPal. I received a tiny ring in a small envelope. The envelope was obviously too small for the set I ordered (picture attached). The set would never fit into the envelope. I immediately sent a message with pictures of the wrong item I received to the seller, but I didn't get a response. I contacted PayPal to seek help with a full refund or the item that I ordered and paid for, and they said they were investigating the case. They finally sent an email saying that they had ruled against me because I didn't send them the information they asked for which I did.

  Business Response

  Date: 08/15/2025

  Dear ******* *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had set up PayPal through my ***** account to handle some subscription payment processes as I already had other subscription plans set up through PayPal, in the midst of an account change with my checking and savings as a college student, PayPal took it upon themselves without recharging my existing debit or checking account connected to my account to process the payments to open an unauthorized, unlawful and fraudulent credit line through my information that youre requested to supply PayPal (your ss# and id for identification recognition that wont be used without authorization) to cover a payment that was denied, I had already transitioned my Apple payment account to cover the charges when I seen they hadnt gone through and received my email from ***** to tell me, I didnt receive the charge information from PayPal until a week later, they opened an unauthorized credit line without my permission and knowledge for a payment I already paid and are expecting me to pay them for the illegal use of my credit, when I try to open the activity on PayPal it gives me an error so I cannot evaluate the payment information, when I tried to contact them via their dispute center I received the same error and had to call them, I also cannot add or remove payment options PayPal is holding me hostage and using my information without my permission.

  Business Response

  Date: 08/22/2025

  Dear ****** *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I no longer have an account with ********************** but someone has been using my identity to make unauthorized purchases and open fraudulent bank accounts.

  Business Response

  Date: 08/14/2025

  Dear ******* *********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date was June *******. Paid $80.00 , It come out of my account on the 24th of June 2025, Business Name "************ " Gmail **************************** I didn't receive my Lawnmower I paid for & don't have a Tracking number for it. I have Email them several time and it comes back NOT DELIVERABLE. I saw this on " MAXZIS " , ***** mowers are good lawnmowers, so I ordered it with my credit card . I even sent a email to there support team and no answers.There is no tracking number. I called paypal and started the discussions , then my account with ******************** was closed ,then i called several times and still not getting anywhere , nothing is being resolved ,they keep sweeping it under the carpet and i'm really tired of it.I NEED HELP TO GET THIS S***** RESOLVED,THEY NEED TO GET THIS RESOLVED !! I called paypal today 7-31-25 1:01 pm and they said we'll call you back in a hour , it is know 3:00 pm .

  Business Response

  Date: 08/14/2025

  Dear ******* ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

  Customer Answer

  Date: 08/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal put a permanent limitation on my account even though they confirmed to me that there was no suspicious activity. They confirmed to me that it was perfectly fine for me to receive donations for wellness services which I have been doing for years. They did not give me an actual reason for limiting my account. They are holding $302 for 120 days which is unacceptable. That money is rightfully mine and I need access to it ASAP.

  Business Response

  Date: 08/14/2025

  Dear ****** ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called PayPal in order to speak with someone about their unfair policy decisions and suspension of accounts. My line was disconnected several times as soon as I made know that I had I had a policy concern.

  Business Response

  Date: 08/18/2025

  Dear ***** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/25/25 I sent a payment for merchandise to an international seller. Unbeknownst to me, Paypal treated this as a cash advance on my credit card. Furthermore, Paypal has returned my repeated calls to customer service, disconnecting me before I could speak to a person to resolve this. This is predatory and unacceptable. Paypal needs to cancel this cash advance and re-route it as a normal merchandise transaction immediately. There is no reason to charge a cash advance on my credit card.

  Business Response

  Date: 08/14/2025

  Dear ****** *******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an international money transfer initiated on July 26, 2025, at 8:25 PM PDT, through Xoom, a PayPal-owned money transfer service. The amount sent was $11,640.80 USD. Although the transaction was marked as "completed" and supposedly deposited to the recipients account, the beneficiary has not received the funds as of ******** days later.Despite multiple follow-ups with Xooms customer support, I have received no clear explanation, resolution, or refund. Most concerning is that the company has now claimed the transaction failed due to a name mismatchan explanation that is demonstrably false. I have sent money to the same recipient and bank account multiple times in the past without issue, and no changes were made during this transaction. I have records of all previous successful transfers.This lack of transparency, accountability, and timely action has caused significant disruption and financial stress. I have repeatedly requested the following from Xoom:A full transaction trace and status update A formal explanation for the delay Either confirmation of successful delivery or immediate refund of the full amount The companys failure to resolve or escalate the matter has left me with no choice but to seek regulatory intervention through the BBB. I am requesting a full refund of the transaction amount and a thorough review of this issue.Transaction # XC3KJ3EX

  Business Response

  Date: 08/18/2025

  Dear **** ****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal is one of multiple businesses being pressured by Collective Shout to remove their payment methods from online retailers like Steam and ******* over their adult products. These products are not only legal to be bought and sold, most of them arent even necessarily explicit. They do not violate the typical terms and conditions of Paypal. This new policy is nothing but harmful to small businesses and consumers

  Business Response

  Date: 08/14/2025

  Dear ****** **********,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pay had deposits from ******************* and possibly ***** Fargo at the time of February 2025 through out. When to verify my identity as in connecing my ********** account I get a error message saying the bank already confirmed to other pay pal account. Since May 2025 after getting my new Texas DL Pay Pal has said they will never do business with me again and when calling asking about the chime account connected to other accounts ********************** says they have taken it off just give it a day or so. If I call again or write messagess to them I am on a Infinity hold

  Business Response

  Date: 08/16/2025

  Dear ******* *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal