Business Profile
Payment Processing Services
PayPal, Inc.Headquarters
Complaints
This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 29,320 total complaints in the last 3 years.
- 9,043 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 11 2025, I reported transfers to a card was processed through my PayPal in the amount of $1,280.96 without my authorization. I did not initiate or approve this payment, and I contacted PayPal immediately. Despite this, the case was closed without refund or adequate explanation.Also months prior in February I was living with roommates and someone ended up adding their card and transferring funds in the amount of $1,512.00 only for them to close the case as well and its not fair to meBusiness Response
Date: 08/11/2025
Dear Jadyah Page,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my identity stolen in February of 24. An account was opened in my name. This is the second time PayPal has taken me to collections even though I have a letter stating I am not responsible for the account. They continue to ruin my credit.Business Response
Date: 08/08/2025
Dear ****** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent money by a friend but since they are in a different country it only gave them option of sending as a good and service and despite me explaining the situation PayPal says they are unable to release the funds and put a hold on them for two weeks despite doing so in the past and they are just all around being unhelpful and uncooperative so not only are they holding my money but they are also charging me a fee because they dont have friends and family payments available in my friend home regionBusiness Response
Date: 08/08/2025
Dear ****** *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I got an email from PayPal saying I owe them $30.59 for an order to Ipsy. Mind you pay pal has never and is not set up to pay any charges of any order every it's either it comes out of my bank or card period. I had Kidney theft as I have never placed an order for Ipsy I reported this to PayPal when they stated I owed them the $30.59. I asked them to remove the charge as it's identity theft as I never have not would I attempt to place an order through IPSY. They sne t me an email back staying they investigated it and found that I personally placed the order so answer them for making the payment. Again Pay pal is not set up to not has it every payed any order I have ever made. nor prior to and not since. I reported Identity theft to **** they advised they put the info in their system but I would have to reach out to PayPal and now they are threatened. To send this to collection . Not only did not not place any Ipsy order I reported this as Identity theft to my bank and my card company along with Pay pal back the first week of July. I want PayPal to remove the charger from my pay pal acct and get their money they paid on their own from Ipsy as I have never received any order nor did I place one. When I order make up it's through Bare Mineral s or I go to a store myself.Business Response
Date: 08/12/2025
Dear ***** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an online purchase for $103 on a website that pretended to be Omaha Steaks. I filed a complaint about the website through PayPal, and reported the company as a scam. They closed the complaint and said I authorized the purchase. Literally the only reason I purchase through paypal is they are supposed to provide support for issues like this. I filed a second complaint and my account was permanently limited and case closed again even though no product was ever shipped, and the seller shut down the website and doesn't communicate.Business Response
Date: 08/05/2025
Dear ***** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged by an unknown merchant that Ive never heard of not done business with for products never ordered nor received. When I disputed it with PayPal they closed the case saying it was not an unauthorized charge. I use PayPal for protection. If I cant dispute a charge I didnt authorize and receive my money back, then what is their buyer protection for?!Business Response
Date: 08/07/2025
Dear ********** *****,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint against PayPal regarding an unresolved account issue that has resulted in the unjust withholding of my funds for over seven months.Approximately seven months ago, my PayPal account was permanently limited after I contacted support to request a correction to my account name. When I initially created the account, I mistakenly used a fictitious name instead of my legal name. Upon realizing this error, I reached out to PayPal to request a name change to reflect my real identity. Instead of assisting with this correction, PayPal chose to permanently restrict my account.There is currently a balance of $200 in the account. Although I have since received permission from PayPal to withdraw the funds, I am unable to do so for the following reasons:The linked bank account is a personal one, while the PayPal account is categorized as a business account, which causes a mismatch.I am unable to link a new bank account due to the account restrictions.I have tried transferring the funds to a friends PayPal account, but customer support repeatedly stated that the accounts I provided are not eligible to receive ******** a result, I am left without access to my legally owned funds, and I do not have many friends who use PayPal to help facilitate the transfer.I am requesting one of the following resolutions:Temporarily lift the account restrictions for four days so that I can link a new bank account and withdraw my money.Approve a friends PayPal account (which i've previously provided) to receive the funds on my behalf.I believe I am entitled to withdraw the money that belongs to me, and I am seeking BBBs assistance to resolve this matter promptly.Sincerely,My Email on Paypal : *********************Business Response
Date: 08/07/2025
Dear ***** *****,
My name is Ace ****, and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
Ace ****
Global Customer Complaints & Advocacy
**********************Customer Answer
Date: 08/07/2025
Complaint: 23654510
I am rejecting this response because:I'm not going to pay the lawyer anything just for $200, it will just make me lose more money, the whole problem was because of that my PayPal name doesn't match the **
I'm capeable of doing a live selfie with the ** to verify my identity.
Sincerely,
***** *****Business Response
Date: 08/16/2025
Dear ***** *****,
My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
****
Global Customer Complaints & Advocacy
**********************Initial Complaint
Date:07/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** ******* *********************** July 26, 2025 To Whom It May Concern,I am writing to formally dispute the recent permanent limitation and closure of my PayPal account, as well as to demand the immediate release of the funds currently being held within said account.I have been using PayPal as a payment processor to conduct my regular business activities. The services I provide are fully compliant with PayPal's Acceptable Use Policy, and at no point did I violate any of your terms. However, following the receipt of a larger-than-usual payment, I was notified that my account had been permanently limited without any prior warning or opportunity to address any concerns or provide clarification. This action was taken unilaterally, and I was never informed of any specific violation that could justify such a decision.Additionally, I was informed that the funds in my account would be held for 180 days. From my understanding and research, it is unlawful for non-banking institutions such as PayPal to withhold customer funds for more than 10 days without due cause or legal process. The 180-day hold appears to be both excessive and punitive in nature, especially given that no wrongdoing has been proven or communicated to **** respectfully demand the following:A full and transparent explanation of the specific reason my account was closed.Immediate release of the funds currently held in my PayPal account.Reinstatement of my PayPal account or, at the very least, a proper appeals process where I can present my side.If these demands are not met within 10 business days. I am prepared to initiate legal action to recover my funds and seek damages for any losses incurred as a result of this unjust account termination.I hope that we can resolve this matter promptly and amicably. Please consider this letter a final opportunity to do so before legal proceedings commence.Sincerely,***** ******* ***********************Business Response
Date: 08/05/2025
Dear ***** *******,
My name is **** and I am writing on behalf of PayPal, Inc. in response to your complaint.
I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
Very sincerely yours,
Che
Global Customer Complaints & Advocacy
**********************
Initial Complaint
Date:07/25/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/17/25 I noticed a large balance on PayPal credit; I looked up a phone number and found an 877 number which switched me to 'security' which shown on my phone as ************. The person had access to my paypal account, bank acct, emails, and IP address. The scammer made transactions on my PayPal Balance (which is my money and not a credit line). The scammer sent $2100 to my niece and had me tell her to refund it. At that point he compromised her ********* was not aware at that time I was dealing with a scammer but an I.T. ****. The scammer attempted to transfer my $2100 from my band but my bank blocked it when I notified them of the scam the morning of 7/18. BUT WITHOUT AUTHORIZATION paypal sent the $2100 which my bank blocked and which my niece NEVER RECEIVED and this money was redirected by the scammer. **PAYPAL IS HOLDING ME LIABLE FOR THE $2100 PLUS THE CASH APP TRANSFERS THE SCAMMER MADE IN TOTAL $439 AND HE ALSO INTERCEPTED A $100 REFUND TO MY BROTHER. I SHOULD NOT BE LIABLE FOR THE $2100 NOR THE $439 (10 TRANSACTIONS TO A ******** ****). MY NIECE NEVER RECEIVED THIS MONEY AND THEREFORE CANNOT RETURN IT. I SHOULD NOT BE LIABLE FOR THIS & I MADE NUMEROUS PHONE CALLS TO PAYPAL THAT I WAS SCAMMED. AT THE TIME I DID NOT RECOGNIZE I WAS DEALING WITH A SCAMMER BUT LATER THAT NIGHT NOTIFIED PAYPAL. I WANT THE NEGATIVE PAYPAL ACCOUNT BALANCE OF -$2100 ZEROED OUT PLUS I WANT THE FRAUDULENT $539 RETURNED BY PAYPAL TO MY PALPAL BALANCE WHICH WAS MY MONEY NOT THEIRS.Business Response
Date: 08/07/2025
Dear ***** *******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPalInitial Complaint
Date:07/25/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 1 month access for half price from Reverse Health in September 2024. I was continually charged from October until June at full price, with the description 1 month 1/2 price). The charges from January to June of $78 were refunded by the company with apologies but they could not access October, November, December which had to go through PayPal. PayPal indicated this was to be done through the bank no problem. The bank said it must go through PayPal. All attempts to resolve through PayPal have been unacceptable.Business Response
Date: 08/05/2025
Dear ******** ******,
We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
Sincerely,
PayPal
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