Complaints

This profile includes complaints for PayPal, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PayPal, Inc. has 16 locations, listed below.

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• 

  PayPal, Inc.

  2211 N 1st St San Jose, CA 95131-2021

  
• 

  PayPal Canada Co

  506 - 661 University Ave Toronto, ON M5G 1M1

• 

  PayPal, Inc.

  PO Box 9258 Wilmington, DE 19809

• 

  Braintree

  222 Merchandise Mart Plz Fl 8 Floor 8 Chicago, IL 60654-1070

• 

  PayPal, Inc.

  PO Box 29102 Shawnee Msn, KS 66201-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with **********************, and also purchased insurance through PPI and they did not apply it to my account when I contacted them to have it taken care of due to loss of employment.

  Business Response

  Date: 08/12/2025

  Dear Kweisa ******,
  
  My name is *******, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I understand your complaint is regarding your PayPal Credit account, which is offered by ************************. ************************ is the appropriate entity to address your complaint. For your convenience, I have provided their contact information below as well as forwarded your correspondence to our bank partner Synchrony for further review and follow up.
   
  PayPal Credit customer service can be contacted by phone at ************** or by mail at:
   
  Synchrony Bank 
  P.O. Box 71726
  **************** 19176-1726
  
  Although I am unable to address your specific concerns in this contact, I offer our sincere apologies for the difficulty that you may have experienced. Please feel free to contact PayPal's Office of Global Customer Complaints & Advocacy at **************************************** if you have any questions or concerns or if we can be of further assistance regarding your PayPal account.
  
  Very sincerely yours,
   
  *******
  Global Customer Complaints & Advocacy
  **********************
  
  Copyright ********* PayPal. All rights reserved.

• Initial Complaint

  Date:07/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to PayPals customer service to ***ort fraud on my account and the ***resentative ensured me that I would get my money refunded back because I had buyer protection on my account. I had had ********************** for a while but never used it for banking or shopping etc until a few months prior to April of this year. So the *** never explained that I had to file a claim to dispute these charges she simply took down the information and issued me a new card and again ensured me that I would get my money back. Now I follow up because I never got refunded and I am being denied my money back and they are asking me to prove my location during the times of these transactions. I AM THE VICTIM OF FRAUD AND I AM BEING TREATED LIKE A LIAR. I cannot even locate this company that charged my account. But I have to prove myself the customer to them

  Business Response

  Date: 08/18/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive contacted PayPal customer service seven times over the past two weeks regarding a request for payment records from my account, covering the period of October 2018 through December 2019. As per the seven-year record retention rule, this information should still be available, and I need it urgently for an upcoming court appearance.Despite repeated requests, I have yet to receive the records. Each time I call, Im given inconsistent information, one representative said it would take three business days, another promised delivery by the end of the day. Today, I attempted twice to escalate the issue to a supervisor but was told none were available. On my second attempt, a representative left me on hold for 20 minutes without resolution.Whatever is happening with PayPals customer service is deeply disturbing and beyond subpar. I need these records, and I dont understand why a direct request is being delayed or mishandled.

  Business Response

  Date: 08/11/2025

  Dear ********* ******, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear PayPal Customer Support,I am writing to formally express my concern and disappointment regarding the permanent closure of my PayPal account associated with the email ********************** I respectfully request that this decision be reviewed and that my account be reinstated.I operate a legitimate wellness brand as a licensed esthetician, and PayPal has been an essential tool for securely handling transactions and managing client payments. The abrupt and permanent restriction of my account has disrupted my business operations and affected client ******** my knowledge, I have always followed PayPals guidelines and policies. I have not been given a clear or specific explanation as to why the account was closed. If there were any issues or misunderstandings, I would appreciate the opportunity to clarify and correct them.I am fully willing to cooperate, provide any requested documentation, and resolve any concerns that may have led to this action. I kindly ask that you:Reconsider the permanent limitation on my account.Provide specific details or reasons for the closure.Allow me the opportunity to address and resolve any ********* business depends on reliable payment processing, and I have always trusted PayPal as a partner in that regard. I truly hope we can resolve this matter quickly and fairly so I can continue using PayPal to serve my clients.Thank you for your time and attention. I look forward to your response.Sincerely,

  Business Response

  Date: 08/11/2025

  Dear **** ******,
   
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
   
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
   
  Sincerely,
   
  PayPal

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 28 of July, I received money from a company I placed my E-book on, the money is the profit share I earned from my book last month. I had recently created this business PayPal account and I decided to use it for the first time to receive funds for my ebook and other online service I provide. The moment the money arrived, a restriction was placed on my account and I was asked to provide necessary information. I verified my face, my ID card then I provided information that shows my relationship with the sender and the service that was provided and that included the receipt of the transaction directly from the company. After few hours I saw an email stating that my account has been permanently deactivated. I was shocked because I had provided the information they needed. But according to them they could not verify it and the account seems fraudulent. I cant even login to contact their customer care, I have tried to get across to them through social media but nothing. Please I need them to allow me withdraw my money and if they need more account ownership information I will provide, that money is important.

  Business Response

  Date: 08/08/2025

  Dear Ogadimma Idindukamma,
  
  My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ****
  Global Customer Complaints & Advocacy
  **********************

  Customer Answer

  Date: 08/09/2025

   
  Complaint: 23664491
  
  I am rejecting this response because: They had requested I verify the relationship between I and the sender and Contracts were part of documents options that they say I can provide to verify my relationship with the sender, which I did. I also provided receipts between I had the sender. If they feel I provided wrong documents, then they should allow me provide other documents to unlimit my account. But, if they feel I have violated other rules, then they should allow me withdraw my funds because thats my hard earned money, I will never for the life of me wait for 180 days before withdrawing a money I sweated for. They should please allow me to withdraw my money, I had provided documents to proof it was legitimate!
  
  Sincerely,
  
  Ogadimma Idindukamma

  Business Response

  Date: 08/16/2025

  Dear Ogadimma Idindukamma,
  
  My name is ****, and I am writing on behalf of PayPal, Inc. in response to your complaint. 
  
  I have determined that this complaint falls outside the scope and jurisdiction of PayPal, Inc. As such, I am unable to address the concerns within the complaint.
  
  Although I am unable to address your specific concerns in this contact, I encourage you to explore the dispute options available for your country, which are located in the PayPal User Agreement applicable to your account. You can view the User Agreement applicable to your account by clicking on the 'Legal' link located on the bottom, right-hand corner of any PayPal page and selecting the country in which your PayPal account is registered.
  
  Very sincerely yours,
   
  ****
  Global Customer Complaints & Advocacy
  **********************

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23664491
  
  I am rejecting this response because: The response is similar to the first response. BBB, you people are not doing your job, I want them to release my money instead they are given me automated response. I am taken this matter to a higher authority.
  
  Sincerely,
  
  Ogadimma Idindukamma

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to close my account with **********************. There is nothing in the account that should keep it open. I have tried to close this account a few months ago also. They asked me to provide an explanation of why. I have them one both times. For some reason PayPal refuses to close the account. I no longer want to have anything to do with PayPal. I just want them to close the account

  Business Response

  Date: 08/11/2025

  Dear ***** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal
  
  

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paypal account got deactivated keep all my money over 2000 dollars

  Business Response

  Date: 08/12/2025

  Dear ******* ******,
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.     
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.     
  
  Sincerely,     
  
  PayPal

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 24, 2025 Amount paid: $35.00 Item: New Moon Sound Bath (Live Event)PayPal Case ID: ****************** I am the owner of ******************. I have used PayPal for over 13 years without a single disputeuntil this. A client purchased and attended a live event on July 24, 2025. She acknowledged in writing that she placed the order herself, received the service, and did not dispute the charge. Yet PayPal labeled the transaction as unauthorized, placed a hold on my funds, froze my account, and marked me as owing money.I submitted clear, documented proof: booking records, the clients written confirmation, and screenshots. Despite that, Ive received no resolution. I contacted PayPal multiple times through messages and finally called. The representative I spoke to had a strong accent I couldnt understand, and when I expressed frustration and insisted on speaking to a supervisor, she abruptly hung up on me. I have been unable to get real help since.This is completely unacceptable. I am unable to accept payments, and my account shows a false negative balance, despite the service being fully delivered and undisputed. This is damaging to my small business and reputation.I am asking the BBB to help resolve this immediately: Release the hold and close the case in my favor Remove the false negative balance Restore full access to my business account *********************** treatment of this issue is unethical, damaging, and completely unsupported by the facts.

  Business Response

  Date: 08/11/2025

  Dear ******** *****, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:

  
  The matter has been resolved in my favor; however, I am not satisfied with the way the business handled the situation, as the process caused significant disruption and their customer support was unhelpful. I am closing this complaint but do not consider the overall service satisfactory.

  
  Sincerely,
  ******** *****

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have total refunds amounting in almost $850 that ***** has refunded to my paypal account, however ******************** has not relinquished the funds. They are dating back to 5/4 and 6/12, see attached as ******** bank has not received the funds from paypal, so they need to be posted to my bank account immediately.

  Business Response

  Date: 08/25/2025

  Dear ********* *****, 

  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help,so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayPal is allowing fraud companies from outside the *** to send products that have been falsely advertised to the consumer on ******** and when asking to dispute the payment to the falsely company (mainly in *****)they do not stand behind the customer and allow the company to continue to do business with them and the client either pays money to ship back the faulty product or does get a refund! Sopoke to manager Max ** *******. Did not care that I was being scammed only cared about the policy and procedures of PayPal rather than the scam that is going on with faulty product! There needs to be a disclaimer before buying from company that it is outside the us and you will be responsible for shipping outside us for return! I know I am an average consumer that who cares what I say but they should have legal obligations to the consumer and not faulty company!

  Business Response

  Date: 08/13/2025

  Dear **** ********, 
  
  We're sorry to hear about your experience and appreciate you letting us know. When issues like these happen, we work hard to support our customers and be there when they need us most.
  
  We're here to help, so we reviewed your concerns and responded to you directly via email. If you have any other questions or concerns, don't hesitate to reach back out by replying to our message or by visiting our Contact page on the PayPal website.
  
  Sincerely,
  
  PayPal