Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 547 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDiane B
Date: 05/16/2025
1 starDiane B
Date: 05/16/2025
Have been locked out of my account for 10 days. Originally it was because my CC expired and I never received a notice of a payment being due. I don't have access to my back-up acct(which is my fault that I didn't update my record) - so I had to send in my drivers license to prove it was me. I appreciate the security check, but they tell you that it will be up to 72 hours before it gets fixed. At the 72 hour **** - they send you an email telling you they didn't get your DL, so I send it again. I call them at the 48 hour **** and ask if they received it this time, they say yes - then the next day I get another email saying they didn't receive it. after calling them out on their lie - they then send me yet another email telling me they need a pic of me and my DL to prove it is me - and of course that one was too blurry- BUT even blurry, it is obvious it is the same drivers license. So I had to send it yet again. I called the next day to have them look at my acct to prove they got my email and yet again they find another reason not to help me. on my 4th 72 hours wait - I asked for a supervisor and was told they will tell me the same thing and I will be receiving yet again another email - this time they want an ID of the former account holder of my current work address - WHICH ISN'T EVEN RELATED TO THIS ACCOUNT. calling yet again ... 10 days of no way to know who is trying to reach me is going to lose me business, make me miss bills that are due and can't access my confirmation.. this should be a fairly easy fix by just quizzing me on other emails or personal information they took when I opened the acct.
GoDaddy.com LLC
Date: 05/21/2025
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached at ************************************************Review fromKevin A
Date: 05/14/2025
1 starKevin A
Date: 05/14/2025
Godaddy is a corrupt company that takes advantage of their customers. They are dishonest and shady in their business practices. I have had the worst customer service with them and I would never recommend using them for any type of website. You are better off not having a website at all than using godaddy.comGoDaddy.com LLC
Date: 05/16/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromKelly A
Date: 05/14/2025
1 starKelly A
Date: 05/14/2025
While I loved having my own domain to create a personal blog, it ultimately wasnt feasible for me to maintain long-term, so I decided to stop auto-renew and pause everything until I was ready to return. Despite opting out of all communications in my account settings, Ive continued to receive persistent emails from the company.Trying to reach customer service to resolveor even inquire aboutthis issue has been a nightmare. The contact options are convoluted and unhelpful, making it nearly impossible to reach a real human being. This is now my second attempt to address the problem. During my last interaction, the representative offered no meaningful support, left me waiting for 10 minutes, and then abandoned the chat entirely, leaving an AI agent to give vague and generic responses.Even today, I still havent received a clear explanationother than being told my only option is to permanently delete my productnor any real resolution. All I want is to stop receiving unwanted communication. This should be a basic request, yet it remains unresolved unless I delete my product entirely, which would risk losing the domain for future use.This entire experience has been incredibly frustrating and completely unacceptable. They lack any real support and disregard customer concerns.GoDaddy.com LLC
Date: 05/21/2025
We thank you for sharing your candid feedback and regret to hear of your experience. GoDaddy strives to offer the best service levels in the industry. It appears you were able to engage with our Care support team regarding your concerns. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromNatalya I
Date: 05/14/2025
1 starNatalya I
Date: 05/14/2025
Absolutely terrible experience. You can be on hold for 40 min just to talk to the representative, and once you are connected to a person, some of them are NOT knowledgable to all. I am not sure how GoDaddy is hiring or training people not to be able to fix basic issues. I have dealt with many hosting companies, and GoDaddy's customer service is the worst.GoDaddy.com LLC
Date: 05/16/2025
We thank you for sharing your candid feedback We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromCarrie M
Date: 05/13/2025
1 starWish I could leave a -10. Go Daddy charged my debit card twice in 10 days to allow me to keep my domain name. I closed my business in December 2020 due to covid and corporate greed. I spent 2 hours online and on text on 5/10 with nothing resolved. Their policy is that you must contact them within 48 hours to receive a refund. The last date of charge on my bank site was 5/8 and I Called them 5/10. but they claimed they charged me on 5/7 so I was past the deadline. I lost access to my email in June 2024. They had sent me an email to that address, supposedly. I could not have received it because (as I stated at least 50 times) I no longer had access to that email. And because my business had been closed since Dec. 2020, I do not check that bank account often because I do not have a lot of charges coming and going. They were relentless, rude and refused to give me a refund then forced me to access my email again by filling out a form, which still does not make sense. as soon as I did that, I got a text and an online notification that I had timed out and the chat was over. So I called again on 5/12. Again I received a rude and unhelpful man who refused to refund me. I pushed and pushed until he finally refunded me one of the $24.98 charges, not both! I requested he remove my debit card and severe my relationship with Go Daddy. As our call was ending, he reminded me that my domain name (which was what I was supposedly paying a monthly fee for) was good until 2029!!! WHAT???? Are you kidding me? I was beyond angry and I will let as many people as I know that Go Daddy is a complete scam of a business and they take advantage of people and have unbelievable policies and rude, terrible customer service. I DO NOT recommend ********************** for anyone! Steer clear!Review fromAndrew V
Date: 05/11/2025
1 starAndrew V
Date: 05/11/2025
GoDaddy is by far the worst website provider I have ever used. Their whole business model is based on collecting personal information of not only you but your customers as well to use it for spam. They force you to make your customers enter their email address on the customer forms submission on your website and you can't remove it. They also randomly hold your payments from customers hostage until you provide them with all your customers personal information and your personal banking information. They then use that information to spam you and your customers as well as give your banking information to loan companies and other related companies to spam the h*** out of you. They cause major disruptions in your business by holding your customers payments hostage. I am currently in talks with an attorney looking into filing a multi-million dollar lawsuit against GoDaddy. Do not use this company.GoDaddy.com LLC
Date: 05/16/2025
We thank you for sharing your candid feedback.We have been unable to locate an account using the information provided.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromJason E
Date: 05/09/2025
1 starJason E
Date: 05/09/2025
Unethical, shady business practices. Tried renewing my website with their assistance and instead of renewing it they created a new account then when I contacted them about it they wanted to charge me $60 to switch over the renewal. They hijack websites for a $60 fee. Highly unethical. Go elsewhere.GoDaddy.com LLC
Date: 05/16/2025
We thank you for sharing your candid feedback and regret to hear of your experience. Unfortunately, we were not able to identify an account based upon the information that was shared. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromSteven S
Date: 05/07/2025
1 starSteven S
Date: 05/07/2025
Support Team is going down hill. They are only interested in upgrading you to some other product instead of offering a solution. Example: I called in to godaddy on 05/07/2025 @ approx. 6:00 P.M. EST because I couldn't figure out how to covert one of the pages on my website to a drop down menu option with out starting that page over. The support team *** hits me with what they pretty much ALL do (a sales tactic), explaing they have a whole team that can help with my website and so forth. Once I explained that the website is pretty much done already and that I'm just doing some fine tuning, I felt I was rushed off the phone and was told I would receive and email instructing me how to acheive this task. I mean what is the point of having a support team that you have to wait 30min- 1hr to connect with (most times) only to tell me they will send email instructions. Which by the way I have yet to receive. At best, you'd think that the *** would at least wait to confirm I received the email. Since I am fairly a new business I may just take my business else where as there is know true support with this company.GoDaddy.com LLC
Date: 05/13/2025
We thank you for sharing your candid feedback.The following link provides numerous Help Articles that you may find helpful while adding the final touches to your website: ****************************************************************** .We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns, and can be reached at ************************************************Review fromSeth H
Date: 05/07/2025
1 starSeth H
Date: 05/07/2025
I'd leave zero stars if I could. I had a website. I let it run out 4 years ago, and I was charged Aprox $350 in Sept of 2024 for website services. Again I don't have a website anymore. I caught the charge 3 months after. I denied the charge on my credit card. One month later it came back. They (GO DADDY) said too much time has gone by and they could not refund my money. This is BS!!!!So, I had to pay for services not given to me. I obviously would never recommend them to anyone. They are shady and they don't care.GoDaddy.com LLC
Date: 05/09/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromHazem E
Date: 05/07/2025
1 starHazem E
Date: 05/07/2025
Very bad as hosting no any response to all my 3 tickets for different products very bad experienceGoDaddy.com LLC
Date: 05/10/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Hazem E
Date: 05/13/2025
Godaddy is very bad as a hostel and have a bad response my experiences is don't care about their email send i will never trust godaddy again
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.