401 Customer Reviews
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Review from Julia R
3 stars04/09/2024
I like the service offered for the website and emails. However I purchased the conversation product soley on the guarantee that any calls I made, the caller id would show my business number. After 2 weeks of trying to get it to work, a customer service representative told me that actually was not a service they offered yet, even though it was listed on the website. They would not provide a refund or a credit,even though they advertised the service falsely.
GoDaddy.com LLC Response
04/15/2024
We thank you for sharing your candid feedback.When using GoDaddy Conversations, the caller ID displayed to the recipient is the business phone number you've set up in your Conversations application.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review from Lisa L
1 star04/09/2024
10 year customer and I have a technical issue that could be fixed. But instead, they force me to purchase a "marketing package" in order to fix it. I am out! I had to pay it because they held me hostage for now, but I am going to go to another website provider. I am going to spread this far and wide. This is how they treat their loyal customers! I was on the phone for 2.5 hours and could not even talk to anyone that was in a supervisory position STAY AWAY FROM GODADDY! There are other BETTER options out there for less money and better customer support. They obviously will not do any more than they have to do for their long time customers. This is a forced charge. There are so many website providers that actually WANT my business!Review from Savanah S
1 star04/08/2024
Hired Go Daddy design services in December and was promised a 6 week turn around. It is now April and we still do not have a website. I even designed a websites in go daddys templates and asked them to copy it and they couldnt do that either. We have been trying to get a refund for a week now and have yet to talk to someone who can help in anyway. We will be reporting design services, filing a lawsuit and filing a claim with Amex. Do not use go daddy. They are not designers and will not do anything to help or support you. It is a scam if I have ever seen one.GoDaddy.com LLC Response
04/11/2024
Thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review from Lisa P
1 star04/06/2024
I set up Go Daddy payments through my website. They took a $2000 donation and held it for two months and wouldnt release it until I provided information about the person who donated which I was not allowed to share. I ended up having to do an extremely difficult process to refund the money to the person because I couldnt get a transferred out even though they took fees and held the funds.GoDaddy.com LLC Response
04/08/2024
We thank you for sharing your candid feedback. While we empathize with your frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review from Richard M
1 star04/06/2024
I cannot recommend that anyone do business with GoDaddy. I purchased a new computer and tried unsuccessfully to add my email account to Outlook. After failing to resolve my issue after spending two hours texting customer support, I called customer support. The customer support representative I spoke with was rude and unable to resolve the issue. When I first asked him to transfer me to his supervisor, he refused. After insisting, he said he was transferring, but after 30 minutes, no one picked up the call, and the call was dropped. During the call, I asked to have my account canceled, but he refused. If I cannot purchase my domain through another vendor, I will have to take GoDaddy to court. Don't put yourself in the same position I've found myself in. Do not do business with GoDaddy.GoDaddy.com LLC Response
04/11/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review from Gill R
5 stars04/06/2024
The employee who helped me - Doressa - went above and beyond. I bought the product solely because of her professional explanations, obvious knowledge, and solution focus. She is a STAR! This is the best customer service I have experienced in a long time. Doressa From GoDaddy reduced barriers, made information more accessible, and I left the call feeling confident, supported, valued, and with increased security. - you are EVERYTHING customer service is supposed to beGoDaddy.com LLC Response
04/08/2024
We thank you for sharing your candid feedback. We value you as a customer and are thrilled to hear about your positive experience. GoDaddy truly appreciates your continued business and will strive to offer the best service levels in the industry.Review from Dan H
1 star04/05/2024
Go Daddy service is terrible!!My business email has been down now for 5 days because of MX records. The process to reset my use name and password has taken 5 days with multiple (10+) conversations with Go Daddy on the phone through tech support. I completely understand security measures when having this situation but to leave a business for 5 days not able to receive emails which our business relies on is completely unacceptable!Review from Sam S
1 star04/04/2024
We have used GoDaddy.com as our online service provider for many years. However we have recently learned how they have horrible customer service even for those like ourselves who are expanding, looking to add services and adding a new business. We wouldn't recommend them to any businesses unless you are a professional website developer and require NO assistance.GoDaddy.com LLC Response
04/09/2024
We thank you for sharing your candid feedback. A review of your account indicates that our Customer Care Center resolved your issue. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review from Vanessa M
1 star04/03/2024
We've been a Godaddy customer for over 10 years. We've recently tried to migrate our email systems from GoDaddy to ********** As we've grown from a 1 person company to a 14+ person company our business needs have evolved and the needs of our technology stack have also changed. We've experienced an extremely difficult experience with Godaddy this week, that I would never in good conscience refer them, or purchase anything else from them. They have refused to release our data to ********* so we can complete our email migration process, and at this point, they have cost us over 72 hours of a work stoppage. We cannot communicate with our customers it has been a complete waste of time.GoDaddy.com LLC Response
04/08/2024
Thank you for sharing your candid feedback. We strive to offer the best service levels in the industry. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review from Justin S
1 star04/03/2024
Please go daddy is doing fraud. Please listen to me they are charging ***** a month for there services and once you pay for the year they close your account and keep your money. Secondly they email you and say they closed your account. Due to further investigation please email your identification card I did. Then they said we need to see your bank statement I did that so then they emailed me stating they need the identification card and statement together. Im so confused how why they making it so hard and its been 3 months and they still havent refunded my money or my accounts or open up my websiteGoDaddy.com LLC Response
04/05/2024
We thank you for sharing your candid feedback.GoDaddys verification policies are in place to reasonably ensure that the owner of the payment method has authorized the transactions being questioned. We encourage you to continue to work with our Verification Team to remove the lock from your account.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
Customer Review Rating
1.09/5stars
Average of 401 Customer Reviews
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