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This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 527 Customer Reviews
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Review fromRussell C
Date: 05/28/2025
1 starID RATHER NOT HAVE A WEBSITE THAN DEAL WITH GODADDY!!I paid thousands of dollars to this garbage company to build me a website. As the website looks nice, whenever I call in to have edits done to my site, something else on my site gets screwed up.- I stop receiving emails and called to ask why this was happening. After 45 mins on the phone they told me it must be an issue with ***** and I should contact them. WHAT?!! *** had an email account from ***** since the 1990s and not once have I had an issue not receiving emails until it went thru GoDaddys site.- I called and had edits done on one of my pages and one of my other products then started showing it was unavailable when you try to click on and order it. Ive now been trying for over a month for them to fix it. They cant fix it. Everyone who works there is an imbecile!- I was able to luckily (or not so lucky) speak with a manager ho said he would email me so I could reply to him in regards to the issue getting or not getting resolved. It never got resolved and he lied because he never sent me an email. Not even their managers are truthful! He also said there are always managers there if you call during normal business hours. Whenever I ask for a manager (during these hours he mentioned) they always say there is no manager available. When I asked the customer service rep ******* *******) who was lying, her or her manager, because someone is lying to me? She hung up on me and closed the email thread to hide her name. I took a screen shot when I received her email because I knew they would pull something shady since they couldnt fix my issue THAT THEY CAUSED IN THE 1ST PLACE!!Needless to say, its terrible that the BBB doesnt allow complaints unless its in litigation or this company would no longer be in business.COMPLETE GARBAGE COMPANY! ******! I WILL BE LEAVING THEM AS MY WEBSITE HOST COMPANY THE 1ST CHANCE I GET.Ill prob have issues with them when that time comes. WORST COMPANY EVER!Review fromLiz L
Date: 05/23/2025
1 starLiz L
Date: 05/23/2025
Charged for YEARS on auto renewal that I never agreed to even acted you cancel it SEVERAL times! They keep charging you can tell you to cancel when you complain after you have done so TWICE! Scammmmmmmmm beware!
GoDaddy.com LLC
Date: 05/29/2025
We thank you for sharing your candid feedback and regret to hear of your experience. GoDaddy strives to offer the best service levels in the industry. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromXueLin J
Date: 05/21/2025
1 starThis experience was terrible. The customer service replied to my emails at first, but after I provided enough information, they never responded. I never received any email replies. Every time I asked the online customer service, they just prevaricated and never solved the actual problem. The customer service phone number on the ********************** official website was even more ridiculous. None of them could be dialed!As a long-time customer of **********************, I am writing to express my serious concern regarding a troubling issue with your two-factor authentication (2FA) system. After enabling 2FA, I have been unable to receive verification codes via SMS from their platform. Its important to note that I am still able to receive SMS codes from all other platforms without issue the problem is unique to GoDaddy.While attempting to disable 2FA to restore access, I was met with a series of unnecessary and obstructive steps: submission of my Chinese mainland *** translation of the *** and a photo of me holding the *** I complied with all of these requirements, yet have received no further response or resolution from your side. This has directly infringed upon my right to use the services I have paid for.What should have been a simple issue has been made unnecessarily complicated. My login password is correct, I can receive email verification codes without problem, and I have consistent billing records associated with this account is that not enough to prove that I am the rightful owner of the account and domains?Your system failure has caused this issue, yet you expect me, the customer, to pay the price. How do you plan to compensate for the time lost and the potential business disruptions Ive suffered?Review fromBeth R
Date: 05/21/2025
1 starBeth R
Date: 05/21/2025
They have the worst technology I have ever seen I tech company have. I have had nothing but issues. I keep buying upgrades trying to fix the issues but that doesn't work either. Than they refuse to refund any money even through they messed up. You lose days of work because of them. When I bought one upgrade I lost all my emails even though they assured me it wasn't going to happen. Don't even get me started on their Chat bot. They take forever to answer then you time out and you have to start over with a new person. I think there are free versions that could do better for them. I can't wait until my subscriptions are up so I can move to a different platform. I would pay triple to never have to deal with them again.GoDaddy.com LLC
Date: 05/27/2025
We thank you for sharing your candid feedback, and will ensure our Managers thoroughly review your concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromGerald F
Date: 05/21/2025
1 starGoDaddy charged me for a service advanced email security that ceased to function. That they admit to. However they refuse to provide a refund.This should be criminal.They hide behind their refund policy which should not apply in the case of a defective non- functioning service.Review fromLee N
Date: 05/20/2025
1 starLee N
Date: 05/20/2025
TERRIBLE TERRIBLE TERRIBLE customer service!!!! Their website themes have broken or inadequate codes and they ask their customers to buy a subscription in order to resolve their internal issues on coding their themes, which is a bigtime consumer trap. I have waited 6 days so far with almost 12 hours of logged phone time for them to change the 'color of a button'. Now, imagine having bigger issues!! You would probably celebrate another birthday waiting for them to resolve your issue!! Look elsewhere for domain and websites, GoDaddy is NOT the one to choose, TRUST ME!! 0 STARS 0 STARS 0 STARS 0 STARS 0 STARS!!!!! Not worth the headaches, the stress, nor the escalation of your blood pressure to unsafe levels!!!GoDaddy.com LLC
Date: 05/23/2025
We thank you for sharing your candid feedback We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromMarjie A
Date: 05/16/2025
1 starMarjie A
Date: 05/16/2025
I started a free trial with GoDaddy a few days ago and spent hours building my website. I saw that the ad said I could purchase a domain and get a free website. I purchased the domain and called customer service to make sure that my DNS was pointing to my free site that I now had because of the domain purchase. When I called in they said I needed to now purchase a subscription for the website. I told them that was misleading as I had purchased the domain so I could have a free site (for now) Its a hobby site not a business. I have a business for context and do not want to put the thousands of dollars into a hobby that I have put into my marketing. Long story short. They told me I would need to pay an additional $89 on top of the yearly fee as it is a one time fee to keep the site I had built during the free trial. This is absolutely shady and seems like a money grab. Letting my free trial run out and pointing my domain elsewhere!GoDaddy.com LLC
Date: 05/23/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromDiane B
Date: 05/16/2025
1 starDiane B
Date: 05/16/2025
Have been locked out of my account for 10 days. Originally it was because my CC expired and I never received a notice of a payment being due. I don't have access to my back-up acct(which is my fault that I didn't update my record) - so I had to send in my drivers license to prove it was me. I appreciate the security check, but they tell you that it will be up to 72 hours before it gets fixed. At the 72 hour **** - they send you an email telling you they didn't get your DL, so I send it again. I call them at the 48 hour **** and ask if they received it this time, they say yes - then the next day I get another email saying they didn't receive it. after calling them out on their lie - they then send me yet another email telling me they need a pic of me and my DL to prove it is me - and of course that one was too blurry- BUT even blurry, it is obvious it is the same drivers license. So I had to send it yet again. I called the next day to have them look at my acct to prove they got my email and yet again they find another reason not to help me. on my 4th 72 hours wait - I asked for a supervisor and was told they will tell me the same thing and I will be receiving yet again another email - this time they want an ID of the former account holder of my current work address - WHICH ISN'T EVEN RELATED TO THIS ACCOUNT. calling yet again ... 10 days of no way to know who is trying to reach me is going to lose me business, make me miss bills that are due and can't access my confirmation.. this should be a fairly easy fix by just quizzing me on other emails or personal information they took when I opened the acct.GoDaddy.com LLC
Date: 05/21/2025
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached at ************************************************Review fromKevin A
Date: 05/14/2025
1 starKevin A
Date: 05/14/2025
Godaddy is a corrupt company that takes advantage of their customers. They are dishonest and shady in their business practices. I have had the worst customer service with them and I would never recommend using them for any type of website. You are better off not having a website at all than using godaddy.comGoDaddy.com LLC
Date: 05/16/2025
We thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromKelly A
Date: 05/14/2025
1 starKelly A
Date: 05/14/2025
While I loved having my own domain to create a personal blog, it ultimately wasnt feasible for me to maintain long-term, so I decided to stop auto-renew and pause everything until I was ready to return. Despite opting out of all communications in my account settings, Ive continued to receive persistent emails from the company.Trying to reach customer service to resolveor even inquire aboutthis issue has been a nightmare. The contact options are convoluted and unhelpful, making it nearly impossible to reach a real human being. This is now my second attempt to address the problem. During my last interaction, the representative offered no meaningful support, left me waiting for 10 minutes, and then abandoned the chat entirely, leaving an AI agent to give vague and generic responses.Even today, I still havent received a clear explanationother than being told my only option is to permanently delete my productnor any real resolution. All I want is to stop receiving unwanted communication. This should be a basic request, yet it remains unresolved unless I delete my product entirely, which would risk losing the domain for future use.This entire experience has been incredibly frustrating and completely unacceptable. They lack any real support and disregard customer concerns.GoDaddy.com LLC
Date: 05/21/2025
We thank you for sharing your candid feedback and regret to hear of your experience. GoDaddy strives to offer the best service levels in the industry. It appears you were able to engage with our Care support team regarding your concerns. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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