Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product from GoDaddy several years ago. It auto renewed once, annually. I cancelled the product in May, and I have a proof of cancellation. I also removed my payment method from the account. ********************** emails me daily asking me to renew the product and today (6/14) it emailed me to tell me they tried to bill me for auto renewal and my payment method is invalid. This implied they are trying to bill me for a service I cancelled two months ago. Had my credit card still been on their file, they would have charged it despite the fact that I cancelled the product. This constitutes predatory and illegal action. I am asking Better Business Bureau to make GoDaddy refrain from trying to bill me for anything and to cease contacting me about this. In addition to no further contact by the business I also request an injunction against GoDaddy for attempting to bill me.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 12, 2023, our customer purchased a .COM domain name for a one-year term via online transaction. GoDaddy had renewed the domain name for an additional 1-year term in accordance with our customers account preferences on June 13, 2024.

  On May 14, 2025, our customer logged into their account to disable automatic renewal on their domain name. Subsequently, the domain name expired on June 13, 2025. While our customer did disable automatic renewal, this cancelation did not cancel the domains registration. They continue to receive expiration and renewal notifications.

  These communications are required by ***** (******************** for Assigned Names and Numbers) regulations, which mandate that accredited domain registrars send reminder notices prior to and after domain expiration. These notices are not billing attempts but required notifications to inform domain holders of expiration.

  RESOLUTION

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Should our customer wish to disable all renewal notices for the domain name in question, they may want to fully delete the domain name from their GoDaddy account. Instructions to do so can be found here: ************************************************************

  Additionally, if our customer wishes to no longer receive email notices from GoDaddy, we have included instructions to close their account, which  can be found here: **************************************************************

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ****
  
   
  

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a paying GoDaddy customer and contacted support on June 10, 2025, regarding a ********* 365 login issue tied to my domain `***.com`. The error message I received was:AADSTS50107: The requested federation realm object 'sso/:godaddy:/*/*/*.com' does not exist.I followed every troubleshooting step their support team suggested, including clearing cookies, cache, using incognito mode, and switching browsers. With a technical background, I could tell this was a backend ********************************* issue, but no one at GoDaddy would escalate or treat the issue with the urgency it required. Over the course of several days, multiple representatives dismissed it as a front-end or DNS issue.When I called again and pushed for real answers, the representative finally contacted their tech team, who confirmed this is a known issue and that I was correct in identifying it. Despite this, the representative raised his voice at me and belittled me on the phone. I was told I had until tomorrow to cancel before the subscription renewed and that no refund or assistance would be offered.This issue has been ongoing for a month and still remains unresolved. As a customer, I feel ignored and disrespected. I am requesting that GoDaddy escalate this to a ********* 365/Azure AD specialist and take accountability for how poorly the situation has been handled. Again, this issue has not been resolved. Thank you.

  

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 3, 2025, our customer purchased a Websites + Marketing Basic for a one-year term. This purchase included a one-year free trial of a ********* 365 (M365) Email Essentials plan.
  
  On June 9, 2025, our customer purchased a M365 Email Essentials plan for a one-month term for a second email address.
  
  That same day, they contacted our *********** to troubleshoot login errors they were experiencing. GoDaddy's technical support staff worked diligently to resolve all technical issues our customer experienced, and a case was created for our Advanced Technical Support team to troubleshoot further. Our staff advised that these cases can take ***** business hours to resolve.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On June 11, 2025, our Advanced Technical Support team responded to our customer, advising that their concerns have been corrected. If our customer is still experiencing these login errors, they can reply to that email to reopen their case.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of issue: 6/10/25 I have been a loyal GoDaddy (and former MediaTemple) customer for over 10 years. Recently, multiple websites on my account were deleted without my authorization. I made repeated calls to support, was told to wait or upsold unrelated services, and was ultimately charged over $500 for a recovery that failed. No data was restored and no refund was offered. Support has refused to escalate my case. I am seeking a full refund and an explanation of why this occurred.List affected domains: main domain:****************** subdomains:*************** ************************ 15+ more

  

  Business Response

  Date: 06/10/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  In July 2024, our customer purchased a Maximum Linux Hosting plan on a monthly billing cycle. Per their selected account preferences, ********************** automatically renewed the hosting plan each month in accordance with our agreement, most recently on February 28, 2025.
  On March 5, 2025, GoDaddy issued a renewal notice informing our customer that their hosting product would renew as scheduled. On March 10, 2025, our customer, or someone with access to their account, logged in and deleted the hosting plan before its scheduled renewal.
  On March 20, 2025, they contacted our Care Team by phone regarding a missing website. During the call, our representative explained the status of the hosting account and offered a restore service, contingent upon the availability of the site content.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customer's situation, the hosting plan is no longer restorable, and GoDaddy no longer has the associated website files. We strongly recommend maintaining local backups of all website content to prevent data loss in the future.
  As a courtesy, we have issued a refund for the restoration fee. Please allow 35 business days for the refund to be processed, depending on their financial institution.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have used the company GoDaddy for years. We are a 501(c)3 nonprofit organization and the tax should be removed from all of our purchases. We spoked to the company last week and we were told to email them directly at ************************************ We did this on Tue 6/3/2025 4:08 PM as you can see from the attached photo. As of 6/9/25 we have not heard back from the company in any way shape or form. We called GoDaddy today and were on hold for over 35 minutes. We were then told the sales department can only be reached by email and they could not give us a timeline on when we would hear from someone or get this issue resolved. We expressed we needed our account updated ASAP because we get billed numerous times through out the month and we should not be paying sales tax. Over 45 minutes talking in circles and again it was "they can only be reached by email" and there was no one further we could talk to and there was no timeline on when we would hear from someone and get this resolved.

  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Recently, our customer reached out to our *********** to submit the necessary documentation for establishing their Tax-Exempt status with GoDaddy. These requests are processed on a first-come, first-served basis. However, due to an unexpected increase in request volume, our processing times were delayed.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We empathize with our customer and appreciate their candid feedback.
  
  Furthermore, we have expedited their request and successfully applied Tax-Exempt status to their GoDaddy account. Additionally, our tax exemption team has reached out to our customer via email with an update on their account status and refunds.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** & **** *****
  
   
  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against GoDaddy I have been a loyal customer of ********************** for over 10 ******** May and April, two of my products were automatically renewed. These charges included my annual renewal fees as well as separate charges for domain protection. I have other GoDaddy products that are not set to auto-renew, so I contacted customer service to request that auto-renewal be disabled for the next cycle of these products.The representative I spoke with confirmed that the auto-renew feature had been successfully turned off, and that domain protection was still active. He informed me that if I chose to cancel domain protection, i would need to call back. He said I would only be eligible for a refund on the product that was purchased in April domain (as it was within 30 days), but not the other. I clearly stated that I would be keeping domain protection, so no cancellation should have occurred.However, a few days later, I received an email from GoDaddy informing me that domain protection had been removed. I called customer service again, and the representative confirmed this. I was also told that when auto-renewal is turned off, domain protection is automatically removed, something that was never explained to me in my initial call.Despite the domain protection being removed without my consent, I was still charged for it. I requested that the domain protection I paid for be restored, or, if that was not possible, that I receive a refund. I was told neither option was ************ my view, it is not acceptable business practice to remove a service that a customer has paid for without their consent and then refuse to either restore the service or issue a refund.After multiple calls and no resolution, I felt I had no choice but to escalate the matter.Resolution Requested: I am requesting that the domain protection I paid for be restored immediately, or that I receive a full refund for the services that were removed without my authorization.

  

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On April 13, 2025, our customer contacted our ************* Team for clarification on the recent automatic renewals of two of their domain names. These automatic renewals included Full Domain Privacy and Protection (***).
  
  Full Domain Privacy and Protection is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until Full Domain Privacy and Protection is downgraded.
  
  During their interaction with our ************* Team, our customer asked to have the Automatic Renewal of the domains disabled. In accordance with our customers request, Automatic Renewal was disabled of these domains, thereby canceling the *** on the domains.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We understand our customers frustration regarding the lack of communication provided to them at the time of their request, and have ensured their interaction has been shared with our ************* Managers to identify areas for improvement.
  
  As a gesture of goodwill, and because we value our customers business, we have issued a refund of the canceled *** add-ons for both domains in question. Our customer should allow between three to five business days for the funds to be reflected with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDadd

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal GoDaddy customer for over 15 years. I pay for email hosting on my business domain (**********), using the address **************** For a long period of time, I experienced serious deliverability issues. Clients and contacts were not receiving my emails, which directly impacted my business.After investigating the issue myself, I discovered that my DMARC record (part of standard DNS email authentication) was misconfigured, something that should have been handled correctly by GoDaddys email setup. A GoDaddy support ***resentative confirmed that my DMARC was misconfigured and said they fixed it. However, by that point, the damage had already been done and I had lost professional opportunities due to email deliverability problems. I asked to escalate this to a supervisor via chat, and a supervisor entered the chat, only to close it within 30 seconds before I could send a single message. I then called GoDaddy support and spoke with a *** who said he would put a refund request in. When I requested a refund or a waiver for my upcoming renewal, I was sent a vague denial email that said my request was "out of policy" and told to refer to GoDaddy's legal agreements. I called support and asked to speak with someone higher up. The supervisor refused to help and said it was not GoDaddys fault, and went so far as to claim my email address wasnt ***utable, which is both unprofessional and technically inaccurate.I then called again and asked for escalation. The customer support *** refused to transfer me to anyone, refused to escalate my case, and even refused to give me her name. I was, however, given two case numbers: 146989655, 146987707 I am requesting a full refund for the affected billing term, due to the failure of GoDaddys email service and mishandling of support. I am moving all domains and services away from GoDaddy permanently.

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On December 6, 2022, our customer purchased M365 Email Essentials with Security for a 1-year term without the aid of an agent. That plan has continued to auto-renew in accordance with our customers account settings.

  In February of 2024, ****** and ***** began requiring bulk senders to authenticate their emails with ****. This aligns with a broader trend where both ****** and Yahoo require bulk email senders to use SPF and DKIM to ensure their messages pass DMARC (Domain-based Message Authentication, Reporting & Conformance). DMARC is a protocol built on SPF and DKIM to verify the authenticity of emails and prevent spoofing.

  Our customer contacted our Care Staff on June 7, 2025, for concerns related to sending email to recipients. Our Care Staff identified that our customer didnt have any DMARC or DKIM records and updated them.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customers experience. However, ************** is a customers responsibility. Once our Care Staff was made aware of our customers concerns, they correctly identified the problem and resolved it.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled by website sondaycommunities with Godaddy. They took the website down the same day I called them. They went forward and charged one of my account $383 and another $202. I am a senior citizen on a fixed income, have dealt with vendors for 50 years and never been ripped off like I have from Godaddy.

  

  Business Response

  Date: 06/12/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On November 25, 2023, our customer activated a ***** free trial of a Websites + Marketing (W+M) Premium plan. On the same day, our customer renewed this plan for a one-year term via an online transaction.
  
  On December 1, 2024, per our customers account preferences, ********************** automatically renewed the service in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on November 21, 2024, informing them the expiring item would renew in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  On December 2, 2024, they contacted our ******************** requesting a refund for renewal in question. They were assisted with a cancelation of the W+M plan, however due to unexpected technical difficulties, the refund was not processed.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We empathize with our customers billing frustration and have since processed a refund for the W+M plan back to our customers financial institution. They should allow between three to five business days for the funds to reflect with their bank.
  
  Finally, we encourage our customer to review and manage their account settings to prevent further unwanted renewals in the future. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to ****** my subscription to all three services with GoDaddy in late 2024. In March 2025 Go Daddy charged my Amex $813.84 for all three products that I canceled. I never used either product, never built the website, never received emails after the first week with the product. I never used it therefore I never checked my Gmail account regarding any renewal notices. When I received my **** statement I immediately call GoDaddy to inquire why this was done. I spoke with Jacquelyn2590 on 4/22/25 @ 12:24pm and was told it was never canceled but they would take my complaint and log an appeal (# OOPR-*****) for me. Expected resolution time 21 days. She also suggested that I go online and cancel it myself by removing the auto renewal. I completed this immediately and 3 days later I called just to ensure the appeal was there and I was told the appeal was denied. GoDaddy never seriously considered my appeal or reviewed it thoroughly by looking at my account usage that will show no usage of any product from the date of purchase actually. They failed to review their own call logs to show that I called in and was told it was canceled. I am asking that GoDaddy refunds $743.52 immediately to my AMEX card at the very least. If their phone associates is not held to a higher level of accountability they should not be allowed the option to cancel services. This has created a great financial hardship for me for a product that I have never used and found to be ineffective.Unfortunately GoDaddy will not allow you to save from their website but I'll attach what I can

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **************************************************************;
  
  On March 31, 2023, our customer registered a domain name with Full Domain protection and purchased ********* 365 (M365) email and a Websites + Marketing (W+M) website builder for two-year terms each in an online transaction.  
  
  Between March 31, and April 1, 2025, GoDaddy renewed our customers domain, domain protection, M365 and W+M plan per their account settings to honor our agreements with them.  Renewal notices were sent before expiration, informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On May 16, 2025, they contacted our *********** to inquire about a refund of the M365. They were appropriately advised the transactions were outside of GoDaddys Refund Policy, which can be viewed at the following link: ****************************************************************************; Out-of-Policy Refund Requests (OOPRs) were submitted on our customers behalf. Upon review our **** team determined that an exemption to our Refund Policy was not warranted, and the requests were declined. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer.  While we respectfully decline their request for a refund on the domain, M365 and W+M, if our customer cancels the associated domain name as a goodwill gesture we will refund the associated domain protection.  Our customer can contact us at *********************************************** to let us know the cancellation of the domain has occurred. We will be happy to process the refund at that time. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 06/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Although they did not address the issue at hand which is their call center instructing me that they canceled my subscription and didn't, I have no other choice other than to accept the proposed partial refund. I tried to follow all steps to cancel the domain name but atlas I had to solicit the assistance of GoDaddy customer service agent (******). She reports that she canceled the domain name. I sincerely hope this was done correctly. I will await the partial refund. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am filing a formal complaint against GoDaddy.com LLC regarding the lack of support and assistance for a website purchase made on June 5, 2025. At the time of purchase, GoDaddy assured me that I would receive full guidance in setting up my website through WordPress WooCommerce and integrating my **** and Etsy marketplace accounts via Sellbrite to ensure synchronization across platforms.However, since signing up, I have not received the promised support. My attempts to obtain assistance have resulted in repeated transfers to different departments, often located in other countries, without any resolution to my issue. This failure to provide adequate customer service and fulfill the commitments made at the time of purchase has severely impacted my ability to operate my business effectively.I request that GoDaddy immediately provide the necessary technical support to set up my website as originally promised, or offer a full refund for the service.I appreciate the BBBs assistance in addressing this matter.Sincerely,*** Super

  

  Business Response

  Date: 06/11/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 6, 2025, our customer purchased *********************** Managed WooCommerce Hosting for a one-year term via online transaction with our Care Center.Managed WooCommerce is a product that allows customers to sell a variety of products, including physical and digital goods across several online marketplaces.

  While setting up their product, our customer experienced issues connecting their site to several different product channels. A ticket was created to review our customers concerns shortly after their purchase.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As with all service providers, GoDaddy experienced technical difficulties and is working quickly to resolve them to minimize any impact to our customer.

  Our Commerce Advanced Support team is currently reviewing our customers concerns and working to address them. We encourage our customer to continue working with this team to reach a resolution.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 28April2025 Amount of money paid to GoDaddy.com: $250 GoDaddy.com was committed to provide: an email, domain and security The dispute: When GoDaddy service member employee created my email/domain. They typed in the wrong word in the email/domain and when I called to request a change. They stated the only way they would change their error, was if I paid for an upgrade fee so that I would remove my website from ******* over to GoDaddy onto one of their domains. I stated, what does my business website have to do with my business email. They stated by you moving all your business with us, it will make things a lot easier for you. Although it is not ************ conclusion I have a business website with ******* but I wanted to open a business email with GoDaddy.com. I requested for my business email to state ************************** They created my email to state ******************************** My only request was to ask them to remove ******** from the domain/email. They said we will only change our error if you purchase another add on which I was offered to close my ******* website so GoDaddy could sell their website/domain. GoDaddy employee refused to change my domain/email name, so I am requesting a refund and to close all my GoDaddy accounts and to stop auto-pay. GoDaddy made the wrong name in my domain/email and when I called to ask them to correct the domain word. They responded by saying the only way for us to fix the domain we caused the error is if you move all your company's website over to us for $99 fee. GoDaddy.com said the only way they will change the mistake on their part is if I purchase the upgraded package with their company

  

  Business Response

  Date: 06/09/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  On April 28, 2025, our customer purchased a **************** ********** Email Plan for a two-year term.
  On June 5, 2025, they contacted our Care Team regarding technical concerns with their M365. Regrettably, they were misinformed about the process of changing the domain associated with their email address and configuring their domain's DNS settings for M365 to function.
  Instructions on how to change your email address can be found here:  *************************************************************************************************
  Instructions on how to manage DNS at WIX: ***************************************************************************
  Microsoft DNS Settings: ****************************************************************************************
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We value their feedback and will review the interactions in question to help improve our service quality moving forward.
  We understand the frustration this situation may have caused; however, the M365 remains fully functional and can be used with their current domain, provided the appropriate DNS settings are applied.
  Additionally, according to GoDaddy's refund policy, found at ***************************************************/refund-policy, the M365 is not eligible for a refund. Therefore, we must respectfully decline their request.
  Should our customer need assistance updating the domain on their M365, our Care Team is available 24/7 at the following link: *********************************************
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/14/2025

  I do not agree with Go Daddy due to denying my refund.  I would like my refund from Go Daddy.

  

  Business Response

  Date: 06/17/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We respectfully decline our customers request for a refund.
  
  The product in question falls outside of GoDaddys refund policy, which can be reviewed in detail at *****************************************************************.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the CEO GoDaddy