Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23rd, I received a renewal notification that my domain would renew for 5 years. I responded to the email (provided) with clear instructions that I had changed the renewal cycle to one year, instead of 5, and to NOT charge the $110.99 - but instead only for one year. Note the email did not have a "Do-NOT reply) tag or anything else, nor did I recieve a notice that the email was not sent/received or that it was going to an unmonitored email) Just prior to sending that email, I had gone into my account and thought I had reset the cycle to one year renewal (screen shot provided of the renewal details at the time, which noted the date that it will renew, and the cost - which was ONE year at $21.99.) I specifically took a screen shot becuase it was suspiciously difficult to change the renewal period. On July 28th, I received notice that the renewal had been made for 5 years at $110.99. I contact GoDaddy, and asked them to refund me for four years of cost and to switch the cycle of renewal at one year. They refused, saying that it couldn't be done without cancelling the domain - which obviously couldn't happen because it would cause my website to go down. They said that the only way the cycle could be changed is if it was manually paid for and the cycle changed at the time of purchase. While on chat with customer service, I went into my account and paid for a year of renewal of the domain. After doing so, they still said they could not refund for the five year charge. They also said that if I switched my domain to another registrar (at this point they've lost my business) that they would not refund me on a prorated basis even after I was not longer using their services. This sounds like a scam, and fraud. I am seeking a refund of the $110.99, as I have already purchased another year of domain registration. DoDaddy has taken no responsibility for not receiving or viewing my email, and the screen shot of my account which clearly shows cost at ONE YEAR.

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to address our customers' concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 27, 2015, our customer registered the domain in question for a five-year term.
  
  On July 28, 2025, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy gives its customers complete control over billing and renewal preferences, as account management is a customer's responsibility.
  
  After careful consideration, GoDaddy has discontinued email support. This was done in the hope of delivering a more timely and personalized response. With that said, the bottom of every email sent states, "Please do not reply to this email. Emails sent to this address will not be answered.
  
  On July 28, 2025, they contacted our *********** for a refund and were appropriately advised that the domain would need to be deleted per GoDaddy's Refund Policy, which can be found at: ***************************************************/refund-policy
  
  During this interaction, they renewed the domain for an additional year in an attempt to change the renewal term; however, this would have had to be processed before the original renewal to accomplish changing the auto-renewal term.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We respectfully decline their refund request, as they stated multiple times that they want the domain to remain active. Providing a refund would result in a financial loss for GoDaddy, as we cannot remove the registration term.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged for 9 websites on my **** card that are not mine and security found over 70 were charged to me in the past that I do not have.

  

  Business Response

  Date: 07/25/2025

  Thank you for the opportunity to address the complainant's concerns.

  GovIS is associated with **********************, which provides reseller solutions to businesses and individuals to sell domain names and various services. **********************, and GoDaddy.com, LLC are entirely separate legal entities with separate Better Business Bureau profiles.

  GoDaddy has not entered into any agreements with the complainant. It appears that this complaint was not intended for GoDaddy, and as such, the complainant may need to file a complaint with the appropriate company.

  Thank you again for the opportunity to address the concerns presented by the complainant.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $266.99 for GoDaddys Commerce platform to support my small business with online sales. I chose GoDaddy specifically because of its advertised integration with Square POS, which I use to manage inventory and transactions. The product claimed to offer seamless syncing between Square and GoDaddy a core feature I needed. Initially, my inventory synced properly. However, after adding new products in Square, the sync stopped working entirely. I attempted numerous troubleshooting steps: I tried disconnecting and reconnecting the Square integration, deleting/rebuilding inventory, and even using CSV import which failed to pull in critical fields like product images and stock quantities.I opened ticket ******** in March 2025 and submitted detailed screenshots and video documentation. Despite multiple formats, I was told by GoDaddy support that they couldnt open the files. Eventually, the issue was escalated to a supervisor, ***** ********, but I still received no resolution.The last time GoDaddy contacted me was on July 6, only after I followed up myself. I followed up again on July 7 and July 11 with no reply. On July 23, I attempted a final escalation via live chat. The agent reviewed my case and cited notes and internal updates that were never shared with me through any previous follow-up meaning important information had been withheld throughout this ********** date, the sync remains broken, and my case has gone unresolved for months despite repeated follow-ups. Ive lost valuable time and momentum in launching my store.Desired Resolution:A working fix to the sync tool between Square and GoDaddy and a partial refund or store credit, as a major feature I paid for has not worked as advertised.I also request that GoDaddy properly acknowledge my case, share full documentation and status updates, and improve their communication regarding escalated technical issues.

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On February 27, 2025, our customer initiated an online transaction to purchase a Websites + Marketing (W+M) plan for a one-year term, independently, without any assistance from GoDaddy.  Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites. 
  From April 3 through July 23, 2025, our customer contacted *********************** ************* Team multiple times, regarding multiple issues, the majority of which have been addressed to the best of our Care Team's abilities.   
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We understand and empathize with our customers frustration. Their most recent concern has been escalated to our Advanced Technical Team, who are actively working to troubleshoot the issue. To help mitigate the impact of the downtime, we have extended their W+M plan by an additional three months at no cost.
  We appreciate their continued patience as we work toward a resolution.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/24 - website down. Contacted Godaddy; said I need an ***, approximately $200, to get the website back. (paid through 2026.) Requested refund: told no refund possible.5/25 - Contacted Godaddy, real agent. Website too old; advised to cut and paste old website into the new server (and that the *** would most likely not solve the issue.) No refund. Godaddy would transfer old to new server for $900.6/3 - Wrote review on Trustpilot. Godaddy responded that they had sent me an e-mail notification. 7/16 - Attempted to cut and paste old website into new server: old website disappeared. Asked to speak to a supervisor. Supervisor gave window to call (they never did.)7/17 - Called again; asked to speak to a supervisor. Window to call (they never did.) Person I spoke to said my old website would only be available for one month from the date that it crashed. I was never informed of this. If I knew I only had one month, I would have gotten to this task within a month.7/18 - Called again, asked to talk to the supervisor. He told me Godaddy would not refund me through 2026. I said repeatedly that I was not informed that the old website would totally disappear, requiring me to start again from scratch. The supervisor repeatedly stated that 'Godaddy sent you an e-mail in 2022 stating this would happen....'. My argument to all of the 3 AI text beings, and the 5 actual real humans, is that I have consistently been with Godaddy for 20 years. I have paid my bills, and now I have experienced 8 communications (amounting to approximately 12 hours with no results) that have all communicated very different messages that has resulted in no website that I am paying through 2026, plus two months with no website.

  

  Business Response

  Date: 07/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer was utilizing a legacy version of GoDaddys Website Builder platform for their website.  The legacy plan was discontinued in 2021, and their content was moved to the newer Websites+Marketing plan.  The Websites+Marketing plan most recently renewed in July of 2024 for a two-year term, resulting in the next renewal being due in 2026. 
  
  Our records indicate that our customer canceled their Websites+Marketing plan on July 25, 2025.  As a one-time exception to our Refund Policy, we are prepared to issue a pro-rated refund for the unused year. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  In order to issue the refund, we need to speak with our customer.  We have attempted to reach them via phone, but havent been able to connect to-date.  Our customer can email us at *********************************************** to provide a good time for us to try calling again. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About the Problem I maintain domain names with GoDaddy. Recently, I deleted a few of my domain ***********, I received my credit card bill from ****************. 7/23/25 On my credit bill, it showed a transaction for $275.88. I immediately called to request why that was on my bill. **************** said I purchased a website. I did not. They also stated I have this website since 2021. I do not and have never had a website with Go Daddy. I have maintained a website with Wix for over 10 years.I did recently delete domain names for GoDaddy. I also main the domain with GoDaddy.Because I did not make this purchase with GoDaddy. I called them up immediately. Was issued a ticket #OOPR112812. Was told I would be sent an email and refunded after 7 days. I got two emails from GoDaddy.The second email said: "Thank you for submitting this request, after reviewing the the information you provided, we are unable to approve this out of policy refund request. Please review our Legal Agreements found at the bottom of the website."How can I stop payment when I never knew I was paying for it? I just noticed upon receipt of my credit card bill. I never requested a website. I do maintain domain names with GoDaddy. We are a small nonprofit. We cannot pay for $275.88 that we never authorized.I would like to file a complain against GoDaddy.Thanks.*** ******** Phase2Careers

  

  Business Response

  Date: 07/29/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On July 12, 2021, our customer purchased ******************* Standard for one year.
  On July 12, 2025, per our customers account ********************************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration,informing them the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time,log into their account and modify those preferences. Account management is a customer responsibility.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We have reached out to our customer and consider this matter resolved.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  
   
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy (GD) mispresented their product/service. I inquired about transferring my ********* **** 365 license to them with the understanding that it would all be seamless. I did not want to pay ** for the 365 license and OneDrive and ********************** for my email and domain. I was seeking a streamline one-stop pay and have support. I was led to believe by ** customer representative that this was all doable and seamless. What they did not tell me is that I would lose my access to my ** One Drive as it is completely separate from GD's One Drive. I never would have agreed to make the change if I knew this up front. It was not until they eagerly captured my entire account that I learned this and when I tried to get a refund they blew me off. This was a sales scam at the least and outright fraud at best. I have been a customer of theirs for many years and now I am done with them. This is not the first time they have lied, deceived or otherwise been disengenous. Ever since they were bought out they became predatory and pushy. Go Daddy needs to refund my money for misrepresenting the facts. They need to be exposed to warn others. Unfortunatly one needs to spend the time to understand computers an software and all this techology sufficiently enough so as not to be taken.

  

  Business Response

  Date: 07/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 7, 2025, our customer upgraded their ********* 365 email plan to a tier that includes OneDrive storage.  Its our understanding that our customer was paying for ******** with ********* and intended to consolidate their billing to one plan.  While there isnt a direct migration path to transfer content between OneDrive accounts, our customer should be able to open both versions simultaneously and drag-and-drop content to the newly upgraded plan. 
  
  If our customer wishes to downgrade back down to the lower tier plan and lose the OneDrive functionality on our platform, we would be willing to provide a refund of the upgrade cost and help facilitate the downgrade. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has attempted to reach our customer to discuss their concerns, but have been unable to connect with them to-date.  We will remain available to assist them, and can be reached via email at *************************************************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  95.8odaddy has refused to allow me to remove my payment information on my account. I turned off auto renewal on several products and they charged me anyway for several products when I tried to renew only one product. This company has bad practices and you can not reach them to communicate. Their chat and email options go unanswered. They refuse to credit back what they took by their mistake. I have had two charges that I requested a refund for. $35 today and $95.88 on june 9.

  

  Business Response

  Date: 07/24/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On June 6, 2024, our customer purchased a **************** ********** Email Plan for a one-year term, online without the assistance of GoDaddy.  Per their account preferences and to honor our agreements with them, GoDaddy automatically renewed the Email Plan on June 6, 2025.  Additionally, on July 21, 2025,  per our customer's account preferences, ********************** automatically renewed a domain name and associated domain protection services for a one-year term.
  Before each renewal, we sent notifications informing the customer that expiring items would renew automatically unless action was taken. As outlined in our terms, account management, including cancellation of services, is the responsibility of the customer.
  On June 10, 2025, ********************** received a chargeback notification from our customer related to the most recent renewal transaction.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we understand our customers concerns, the chargeback process restricts our ability to take further action at this time, as it may take up to 95 days to fully resolve.
  We strongly encourage the customer to actively manage their account settings to avoid future unwanted renewals.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/24/2025

  The renewal of office 365 was on a domain that I had already removed from my account and did not renew. I turned of the renewal option and tried to remove my payment information from GoDaddy site in which GoDaddy did not allow my financial information to be removed. This all resulted in GoDaddy renewing a product I could no longer even use. I expect a full refund. 

  

  Business Response

  Date: 07/25/2025

  Thank you for the opportunity to address our customers additional concerns. 
  We stand by our previous response.
  GoDaddy proactively notified our customer that their email plan was set to automatically renew based on the preferences configured in their account, unless action was taken to modify those settings. In accordance with these preferences, the email plan was automatically renewed.
  GoDaddy provides its customers with full control over renewal preferences. At any time, customers may log into their account to adjust these preferences. Furthermore, GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.
  Unfortunately, as a?chargeback?has been issued for the email renewal transaction in question, and remains open and unresolved, GoDaddy is unable to provide goodwill gestures in a state of financial loss.
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The unithorized charge was made on jun 13 of 2025. Godaddy charged me for bogus reoccurring fees associated with an old account that had been unused for 4 months prior to the charge. The charge was in the amount of ****** which is much larger than any subscription fee that has ever been charged to this account. They have not given me access to the supposed domain and the email service they charged me for. I dont want access I want my money back and to never do business with them again. They stole my new card number after I had reported the old one lost. There has been no payments made to them for almost half a year before they played their technical magic trick in my credit card company to steal my money.

  

  Business Response

  Date: 07/28/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On June 8, 2024, our customer purchased a domain name and an email account for one year.
  On June 13, 2025, our customers products auto- renewed for one year in accordance with their account settings.
  ********************** participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement.  On June 13, 2025, our customers financial institution provided ********************** with updated payment information for their products.
  On June 20, 2025, GoDaddy was notified that our customer filed a chargeback for the charges in question.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customers frustration, we must decline their request for a refund as the chargeback has not been settled at this time.We must wait for it to be completed before we can move forward with a possible refund.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GO DADDY CUSTOMER SERVICE DELETED and canceled all of my DOMAIN's that I owned. Now I cant get them back. I paid from them, I sorted through the naming conventions and found them, then I got my site going, and was up and running for a while now... then I had one little issue, So I called in. Then GO Daddy ***************** gets on the line... First day, I wait 4 hours on the hold line without getting anything done. Second day 5 hours working with the HelpCenter. Biggest problem was not knowing ENGLISH. Not a single service *** knew English, they might speak a few words and use ****** translate but that's about it. Ultimately due to this lack of communication and lack of what was being said, ALL OF MY BUSINESSES were closed down by someone that I don't even know, and doesn't know English. I want my businesses back! ***? Why could you not conduct a simple deletion of the products that were purchased and start over? How is it that hard? Now I don't own a single website anymore, business has tanked. Worst customer service in the world.

  

  Business Response

  Date: 07/23/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at: ***************************************************.
  
  On July 1, 2025, our customer registered a domain name for three-year's via an online transaction. Later that same day, in a separate online transaction, they also purchased a three-month trial of GoDaddys Airo All Access. Airo?All Access is a customer's way to experience all the ********************** products and services needed to start and grow their business ?from naming their business and publishing their website, to creating a logo and digital and social media campaigns, to a professional email address and accepting payments. 
  
  On July 17, 2025, they contacted our Care Team to request cancellation of all their products. During this interaction, they were advised that the products in their account were outside of GoDaddys Refund Policy, but they were given the opportunity to submit an Out-of-Policy Refund request, and subsequently, our Refund Team declined the request, as the products ********* outside the refund eligibility period outlined in our Refund Policy: ***************************************************/refund-policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As our customer has requested the recovery of the canceled products, we have restored the domain name they registered on July 1, 2025. If they wish to recover their Airo All Access plan, we will, as a one-time courtesy, provide them with one year of this service at no cost; however, they will be responsible for the cost of all subsequent renewals. If they wish to take advantage of this offer, they can email this team by August 6, 2025, to indicate their acceptance. Our email address is *************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Regards,
  
  **** M
  Office of the CEO GoDaddy
  
  
  
  

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Checkup Please add a mobile phone number to maintain access to your account. We will use this number to strengthen your account security and for other purposes in line with your current contact preferences.****** Since I only have a landline phone number which btw does not accept text messages, associated with my GoDaddy account, i'VE BEEN REPEATEDLY DENIED ACCESS TO MY ACCOUNT. The above notice has been blocking access to my online .biz author website. My website pages can not be edited and/or ********** my rememberance upon setting up this account, a pin# was provided by me for account security. These random lock outs have been on going since 06/13/2025. And are not beneficial for the success of my online enterprize. ******* to my affiliate partern(s) is imperative for my targeted audience and their unique Afrocentric Seasonal purchases. I've been in contact with numerous tech and customer service ***** but the obstacle remains. Purchasing a mobile phone for my online .biz is not a viable option!! To date, 07/20/2025,GoDaddy has not been able faciliate a resoulution to this matter. I require immediate and permanent access to my .biz website account.

  

  Business Response

  Date: 07/25/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has attempted to connect with our customer via both phone and email to discuss their concerns, but have been unable to reach them.  We will remain available to assist them, and we can be reached via email at *************************************************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy