Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,701 total complaints in the last 3 years.
- 721 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did a search for a domain that I was interested in purchasing, but I held off on the purchase initially. I then returned to the GoDaddy site and attempted to purchase the domain a few days later. I received a message to talk with a representative immediately. The domain cost $10***** and GoDaddy volunteered to broker this deal. I said, Youre kidding, right? Most of the domains cost less than $20 for the first year. GoDaddy continues to e-mail me asking if I am interested in purchasing this domain even though I have repeatedly told them to stop contacting me. I am concerned that this is a scam. That someone searches for something and then someone has access to that information and then they purchase the domain and then apparently ask for the same product with a mark-up price ***** times greater than it was before. I received yet another e-mail today and their correspondence is starting to feel like harassment. I am concerned about shady business practices and do not wish for others to be taken advantage of.
Business Response
Date: 11/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer is claiming that ********************** has front-run a domain name that they have attempted to register. Our customer's belief is that they are being denied registration of a domain, so GoDaddy is instead registering the domains in an attempt to profit from them. Domain front-running is a practice that GoDaddy does not and will not engage in. Domains are sold on a first-come, first-served basis.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience and have connected with them to confirm that the domain in question was registered in 2004 and has been listed for sale as a Premium Domain name.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 11/13/2025
I just wanted to suggest that GoDaddy make it more clear if someone is searching for a domain that pops into a secondary market. It is very confusing and that is why when I searched initially, I thought that the domain was available. It can seem like a domain is available when, in fact, it is in a secondary market. GoDaddys logo appears all over the secondary market company. I was very worried that I had somehow ended up in some kind of scam. Because the price of the domain was so outrageous, it made me feel like I was in some kind of Nigerian Prince scam world. Also, when I said, please stop contacting me about buying this, the GoDaddy broker team continued to do so. I would suggest that Go Daddy not send additional emails when a customer has said please stop contacting me.Business Response
Date: 11/13/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and appreciate our customer's additional feedback.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddyInitial Complaint
Date:11/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I renewed my susbcription to **************** Prefessional on October 16th, 2025 from GoDaddy. They insisted I needed to add some more applications, they charged me for all. The software did not work and after many complaints and wasted time, I requested a refund, now they are not responding at all. Even further, there was a double charge on top of the incompetence of the agents that I spoke with,Business Response
Date: 11/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer contacted our Care Staff on October 16, 2025, because they were having issues accessing the Outlook application that was associated with their M365 Business ***************** email plan.
Our Care Staff assisted our customer with getting a discounted renewal rate but neglected to disclose another charge that was processed. They advised trying to use Outlook in 90 minutes.
Our customer called back on October 20, 2025, with the same issue. Our Care Staff tried multiple troubleshooting steps including purchasing a new plan to allow our customer access to the apps while we determine the cause of their issue. Our customer contacted our Care Staff many times over the next few days to continue to troubleshoot their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for any inconvenience that our customer has experienced. Our office has been in contact with them, and they have advised us that they have moved to another provider. We are working with them to address their refund concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 11/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *****
Initial Complaint
Date:11/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a loyal GoDaddy customer since 2013. On November 5, 2025, I was contacted by GoDaddy to review my account. After a brief call with a representative, I was advised to speak with the billing department since I was paying for a five-email package but only using two addresses.The billing representative confirmed I would be refunded $648.85 USD / $935.75 CAD (charged on October 19, 2025) and that my account would instead be billed for a new one-year, two-email package at approximately $108.21 USD / $153.09 CAD, which was charged to my credit card immediately.About ninety minutes later, I received an email from GoDaddy stating that my refund had been denied. When I followed up, I was told it was refused because I hadnt requested it within seven days of the charge despite GoDaddy initiating the review and confirming the refund.After spending hours on calls and emails, I was later emailed by another representative that I would receive a store credit of $630.68 CAD instead of the refund. This was not what was agreed upon.More recently, I was contacted by ***** from GoDaddys Quality Control Team, who I believe may be AI-driven. Our hour-long conversation went in circles, in which it repeatedly stated I was being refunded via store credit despite my clear repeated ************ a long-term customer, I am very disappointed by the lack of accountability and inconsistent communication. I have made multiple good-faith efforts to resolve this directly, but with no success. At this point, I feel I have no other recourse but to file this complaint and contact my credit card company to dispute the charges.I am requesting that GoDaddy issue the full refund of $648.85 USD / $935.75 CAD as originally confirmed by their billing representative.Business Response
Date: 11/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 19, 2025, our customers five- pack Office 365 Email Essentials renewed for three years.
On November 5, 2025, our customer reached out to our Care Support team to request a reduction in their plan. At that time, the plan was successfully adjusted, and our customer was informed that a refund would be issued.
On November 6, 2025,a refund was processed to in-store credit.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We sincerely apologize for any inconvenience this matter may have caused our customer. We have reversed the in-store credit and returned the funds to the original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 11/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this the reversal of funds to my original payment method and, if it does, will consider this complaint resolved.
Regards,
****** ***********
Initial Complaint
Date:11/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to delete my GoDaddy account for more than six months. Each time I try to delete my account, I'm instructed to remove any remaining GoDaddy products and then wait 24 hours before trying again. I've done this. Back in April, a support representative helped me delete all remaining products and said I'd be able to delete my account after 24 hours. I was not able to. This past weekend (it's November now), I spoke with support again. The support person told me that "I see that there are currently no products left in your account" and I should be able to delete it, so there "might be a glitch." They promised that I would hear from their team via email, but I have not heard. All I want to do is delete my account and data.Business Response
Date: 11/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 6, 2025, our customer contacted our Care team for assistance with closing their GoDaddy account. Instructions to close an account with ********************** are provided in the Help article at **************************************************************
Our customer had properly completed the steps to cancel all products and services in the account. Unfortunately, there was a service that required GoDaddys advanced technical support team to completely remove from the account. That team worked diligently to resolve the issue our customer experienced.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has contacted our customer to discuss their concerns and regret any inconvenience they experienced. They have since closed their account as desired.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 11/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I find that this resolution is satisfactory to me. I appreciate the response taken by GoDaddy, and I consider this complaint to be resolved.
Regards,
****** *******
Initial Complaint
Date:11/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy’s auto renew policy is unfair. I was unaware I was about to get charged, they charged me, they wouldn’t let me refund because they said it was after their time period- I don’t remember ever agreeing to an auto renewBusiness Response
Date: 11/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
On September 23, 2024, our customer purchased a Microsoft 365 (M365) plan and set up a free trial of M365 email.
On September 23, 2025, per our customer’s account settings GoDaddy renewed the email plans in question to honor our agreements with our customer.
On October 2, 2025, our customer contacted our Care support team to request a refund of the two email plans in question. At that time our customer was correctly informed that the email plans were no longer eligible for refunds. GoDaddy’s refund policy can be found here ******************************************************
Our customer’s request for an out-of-policy (OOP) refund was submitted to our Refund Exception team that same day. Our customer’s OOP refund request was denied after review.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to take an active role in managing their account settings, which may help avoid further undesired product renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 11/10/2025
I understand that you are operating on your policy. I also understand that I think your policy is unfair. I wanted BBB to have something on record because I'm going to let everyone know as loud as I can how unsatisfied I am as a customer.Business Response
Date: 11/16/2025
Thank you for the opportunity to address our customer’s additional concerns.
We stand by our original response.
While we empathize with our customer and appreciate their candid feedback per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** **
Office of the CEO – GoDaddyInitial Complaint
Date:11/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has continually given me meteoger service for my subscription money. My products always disappear when i miss the payment date. This time they never restored the items and i am locked out of my e-commerce domain. I keep contacting them and they insist that it will load back up but it hasn't. It's been almost a week now and i still am locked out of my store. They charged my card twice in October when they tricked me into thinking i was upgrading my account. When I found out why they offered me another plan for the same domain they just cancelled it and kept the money. ($51.00). They charged the card two days back to back. The website was due to open on October 18 and now nothing. I would like compensation for all the lost business because of their poor services.Business Response
Date: 11/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 17, 2024, our customer purchased a Websites+Marketing (W+M) Basic plan on a monthly basis without the assistance of our Care Staff. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
On February 4, 2025, our customer upgraded the plan to W+M Commerce. The plan has been renewed on a monthly basis since then.
On September 21, 2025, per our customer's account preferences, ********************** attempted to automatically renew the product in question in good faith to honor agreements with them; however, their financial institution declined payments. GoDaddy proactively sent multiple notices pre- and post-expiration to them.
GoDaddy continued auto-renewal attempts. On October 3, 2025, W+M Commerce was successfully auto-renewed and our customer was notified. Later that same day, our customer purchased a new W+M Starter plan and set it up on the same domain name as the Commerce plan.
Our customer contacted our Care Staff about their billing concerns and was properly advised that they had purchased an additional builder. That purchase was outside of our Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers situation and encourage them to reach out to our Care Staff with any questions about how to properly renew items in their account. Our team is always happy to help.
As the purchase was completed independently and falls outside the scope of our Refund Policy, we respectfully decline the refund request at this time.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 11/08/2025
Godaddy is deliberately lying about the way the money was debited. That $51 payment i thought was an discount on the ecommerce plan i already had, instead it turned out to be another website plan for the same domain. It was fraud because they should not have sold me another website for the same domain. it was done on purpose of tricking me. As for the debits i received a seperate message from the manager lying about the dates of the debit. My card was charged October 4th and 5th. Also i am still unable to use my web store.Business Response
Date: 11/13/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
The purchase was completed independently and falls outside the scope of our Refund Policy, we respectfully decline the refund request at this time.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddyInitial Complaint
Date:11/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I first purchased a GoDaddy Online Store plan on 30 Nov 2024 after being assured by the sales representative that it was suitable for artists selling original works. Once I began building my site, I found the layout was not appropriate for displaying paintings in a gallery format.When I contacted GoDaddy, I was told Id need to upgrade to a higher-tier plan to achieve what had been promised. On 12 Dec 2024, I upgraded to a two-year plan costing C$752.37.The upgraded plan has proven equally unfit for purpose. Its checkout system forces a quantity dropdown that cannot be removed, giving buyers the impression that multiple copies of an original painting are for sale. This misrepresents my work and risks damaging my professional reputation.This flaw also creates transactional confusion: if a buyer mistakenly orders more than one of a unique painting, Id have to refund an item that cannot be duplicated making the artist appear unreliable, when the fault lies in GoDaddys design.I only discovered this problem once my site was ready to go live this year. It has taken time to prepare my work and navigate GoDaddys system while also managing personal matters after my parents passing and relocation.GoDaddy support tried three times to help but confirmed the limitation cant be fixed. I also contacted the Refunds and Executive Resolution channels, both now unmonitored.Twice I have bought GoDaddy products with strong assurances that proved inaccurate. Their systems seem geared to businesses selling multiples, not individual artists who create one-of-a-kind pieces such as paintings, pottery, or sculpture.I have been a loyal GoDaddy customer since 2011 and value their support, but I was twice misinformed and sold a product that does not meet my professional needs. I request a refund or prorated credit for the remaining contract period.Business Response
Date: 11/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 1, 2024, our customer purchased our Websites + Marketing (W+M) Ecommerce for a two-year term. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
Between October 30 and November 3, 2025, they contacted our *********** with concerns regarding the website drop-down options. During these interactions, they were informed that W+M is not eligible for a refund under our refund policy. As such, they were offered alternative solutions, including GoDaddy ************* which enlists a specialist to make website changes on their behalf.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline our customer's request for an out-of-policy refund, in accordance with GoDaddys Refund Policy, available at ***************************************************/refund-policy
Although the drop-down cannot be removed, they may disable the backorder option and set the product quantity to one. These steps are outlined in the following article: ******************************************************************************
Additionally, we recommend using detailed product descriptions and the limited edition label to clarify offerings to their clients.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO - GoDaddyCustomer Answer
Date: 11/07/2025
GoDaddys reply does not address my complaint and repeats the same incorrect advice I received from their staff. Their representatives appear unfamiliar with how their Websites + Marketing (W+M) Ecommerce templates actually function.
The link they provided only explains internal inventory settings that are not visible to customers. Setting quantity to 1 or disabling backorder does not remove the dropdown buyers can still select multiple copies of a one-of-a-kind artwork. This is a functional flaw, not user error.
Their suggestion to label items as limited edition is professionally misleading. In the art world that term refers to numbered reproductions, not unique originals, and could mislead buyers about authenticity.
The ************ option they propose contradicts the advertised premise of W+M as a self-managed builder.
Loss of trust: Based on experience, I no longer have confidence in GoDaddys technical guidance or policies. Their staff often seem unfamiliar with their own product, they now charge for help that was once free (such as uploading to cPanel), and they push unnecessary extras like security for non-transactional sites. If autopay is enabled, renewals can occur automatically for extra years without notice costly for small budgets.
These practices, plus repeated ineffective advice, make the system overly complex and unreliable. GoDaddys product is not fit for purpose for artists or makers selling one-of-a-kind items. I therefore maintain my request for a refund or credit on grounds of misrepresentation and non-functionality.Business Response
Date: 11/11/2025
Thank you for the opportunity to address our customers additional concerns.
We thank you for sharing your candid feedback. As a one-time courtesy and exception to our Refund Policy, we are willing to offer a prorated refund for the remaining time on their W+M; however, our customer must delete the W+M from their account. They have until November 25, 2025, to accept this offer.
Delete Products in My Account: ****************************************************************************************************;
Once deleted, they may email us at *********************************************** to request their refund. In the future, all refunds must abide by our Refund Policy.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 11/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:11/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy marked my email I have with a domain and email system hosted by godaddy as spam, when it is NOT. For four days now they have claimed that problem is fixed, will be working in hours--it is NEVER fixed. They lie, they refuse to respond to emails, they won't fix the problem and I'm suffering big business losses and wasted hours (now to a day of wasted time) with inability to send emails.Business Response
Date: 11/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, available at *************************************************** .
After reviewing the customers interactions with our ************* Team, we identified that on October 31, 2025, there was a ***** in outbound email activity. This adversely impacted the plans reputation and triggered an email block.
To resolve this, our team requested that the customer follow the instructions outlined here: GoDaddy - Unblock my ********* 365 email .
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our ************* Team has connected with our customer and confirmed that they are now able to send emails.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:11/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go daddy charged me to renew some fake domain name address they setup to move my ********** website to my managed ********** website and then refused to refund me for this charge. They set it up, (this isn't even a legitimate domain name) they set it up on auto renew, they charged me and then when I notified them that I wanted it refunded since I had no idea what it was, they refused. Keep in mind, I have been a customer for over 25 years and even after their sales *** tried to upcharge me $2000 to **** my website because it wasn't uploading to their server, I ended up going to Blue Host after googling the issue and finding out it was a known Go Daddy issue. So, they tried to sell me a product I didn't need by dishonestly telling me this was my web designer when it was their hosting service issue. I didn't complain or leave them then, however, being charged for something they setup to correct an issue on their end years ago and then auto billing me for this "fake" name they set up is ridiculous. I have since moved all my accounts to *********.Business Response
Date: 11/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 25, 2022, our customer was provided with an Economy cPanel Hosting plan for a one-year at no cost to allow them to preserve their website content while migrating to a new platform.
This plan has subsequently been renewed annually per their account settings, most recently on August 31, 2025. Prior to each renewal, we sent notifications advising that products would be renewed automatically unless action was taken. As outlined in our terms, managing account settingsincluding cancellationsis the customer's responsibility.
On August 30, 2025, they contacted our ************* Team and were correctly advised that the most recent renewal fell outside of GoDaddys Refund Policy, which can be found at this link: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy, we will issue a refund for this most recent renewal if the following steps are completed:
Cancel the hosting plan
Notify our office via email at ***********************************************************************, by November 21, 2025
Instructions for cancelling this product can be found at this link: *************************************************************************************************
Furthermore, all future refunds will be processed in accordance with GoDaddys Refund Policy.
Thank you again for the opportunity to address our customers' concerns.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:11/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally request that the BBB be aware of a $399.87 fraudulent charge dated August 11, 2025, from GoDaddy.This charge is fraudulent for the following reasons:1. Misrepresentation of services:Although the purchase was made through GoDaddy, the IT services were actually provided by a third-party company called BASKnot GoDaddy. I was not informed of this at the time of purchase and did not consent to services from a third party.2. Failure to deliver competent IT support:The service was intended to provide 24/7 business IT support, but at no time was the support successful or effective. The technicians routinely spent hours clicking aroundwithout resolution and even suggested unsafe workarounds that would compromise my business softwares security. I discontinued use of the service within two weeks, well within the 30-day cancellation period.3. Unresolved refund attempts and retaliation:Despite my repeated efforts to resolve this matter directly with GoDaddy/Bask, they have refused to issue a refund. Following my requests, they also cancelled my remaining security and support features, further diminishing any potential value from the service I paid for.4. Pattern of deceptive business practices:My research shows that GoDaddy was sold in 2018 and now outsources much of its customer service overseas to unrelated third-party providers. My experiencesranging from unprofessional support to misleading product representationsreflect this shift.I have documented my communications with GoDaddy/Bask (see attached email correspondence) and plan to file a formal complaint with the ************************ (***) once the government website is operational again following the shutdown.Given the above, I respectfully request that GoDaddy permanently refund the $399.87 to my account.Thank you for your time and attention to this matter. Please let me know if you require any additional documentation to support my claim.Business Response
Date: 11/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 11, 2025, our customer contacted our Care team for assistance with a new computer setup. GoDaddy offers IT Services, powered by ****, to assist customers experiencing technology-related issues. A member of the ********* reached out to the customer, who subsequently purchased the applicable service for support.
The Bask Team assisted to the best of their ability.
On September 16, 2025, our customer contacted our Care Team to request a refund for the ************* During this interaction, they were appropriately informed that the purchase was for a non-refundable paid service, as outlined in our refund policy found at: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A chargeback was initiated on the product in question on October 8, 2025. As a result, the associated payments were withdrawn from GoDaddy, and the product was suspended from the account. Until the chargeback is resolved by our customers financial institution, we are unable to issue any goodwill gestures while the account remains in a state of financial dispute.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddyCustomer Answer
Date: 11/03/2025
There is not any money in dispute. GoDaddy can make any goodwill gestures they desire. The charge back I initiated with my bank 10/8/2025 was reversed by GoDaddy on 10/28/2025. This is another example of a poorly operated organization where the CEO hasn't looked into the matter before responding or this is further deception and fraud. GoDaddy is not nearly what it used to be circa 2018. This is retaliation and bad business.Business Response
Date: 11/04/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
As our customer has stated, a refund for the paid service was already issued through their chargeback dispute.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddy
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