Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,661 total complaints in the last 3 years.
689 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/25/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We use Go Daddy E-Commerse ************** to handle credit card payments periodically from our customers, they received a payment 12/24/25 approximately 9:00 am, yesterday afternoon they indicated they would to release funds to our bank without 3 months bank statements, along with our customers invoice, vendors invoice, delivery ticket and contact information to all. This is very intrusive and very concerning. We reluctantly gave them all this information and their response is we will have our review team notify us in 24 to 48 hrs! My customer has confirmed their credit card has been charged and authorize the payment yesterday. I have made numerous attempts speaking with multiple representatives and the response is you will be notified when we review the transaction.They are holding up over $14,000 from a small business which needs to pay bills and this is creating a hardship. In addition to demanding payment (which they received yesterday), we feel they should waive their 2.9% transaction fee for the stress and aggressive.
Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 25, 2024, our customer established ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. On September 24, 2025, our customer processed a transaction through ********************** Payments, which was flagged for review by our Verification Team. As a result, their payouts were disabled until they provided requested documentation to verify their eligibility to utilize GoDaddy Payments. More information detailing our review processes can be found here: *************************************************************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is utilized.
Our customer has provided sufficient documentation to verify their eligibility to utilize GoDaddy Payments, and their deposits were enabled on September 25, 2025. Our review process has worked as intended. As such, we respectfully decline our customers request for waived processing fees.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 09/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, adding the following; I notified Go Daddy yesterday afternoon that I filed a complaint with BBB, a few hours later they informed me the funds would be released, early this morning the funds were deposited into our checking account.
No Further Action is Required
Regards,

**** *********
Initial Complaint
Date:09/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a godaddy member for almost 9 years. I have a domain and website with them However Im filing a complaint and demanding this issue be fixed immediately. My credit card declined on a purchase with them and instead of contacting me to fix it they turned my godaddy account over to a collection agency. Im now being contacted by email , phone and mai from A 3rd party collection agency via godaddy. I Demanding godaddy remove this balance and contact there collection agency immediately and remove this balance that I do not owe. Screen shot attached of emails I keep getting. Customer Number is: *********
Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customers concerns.

Upon conducting business with GoDaddy, they acknowledged and accepted our agreements, which are publicly available at: ***************************************************.

On October 27, 2024, our customer specified that ********************** process an E-Check for future product renewals. No changes have been made to that payment preference. GoDaddy uses a third-party check processing company, ****************************, to facilitate these transactions. ******* supplies funds to GoDaddy for services rendered and collects the funds directly from the customer.

It appears that Certegy may not have been able to collect funds from them for the renewal in question.

Resolution:

GoDaddy has upheld its agreements in good faith and honored its terms of service.

GoDaddy does not engage in collection efforts. Any efforts made by ******* are outside of GoDaddys control. ******* provided the funds required for your renewal and is now attempting to collect those funds directly.

Thank you again for the opportunity to address our customers concerns.

Kindest regards,
**** M
Office of the CEO GoDaddy
Customer Answer
Date: 09/26/2025
I am requesting godaddy contact cenergy and remove that balance immediately
Business Response
Date: 09/29/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response and encourage our customer to work with ******* to resolve their concerns.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** M
Office of the CEO GoDaddy
Initial Complaint
Date:09/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The BBB Rating of A must be a mistake for GoDaddy with a review rating of 1.05. This company is falsely advertising services. Their web hosing doesn't work and brakes constantly, their support group can't fix it and won't support further. Their commerce site is constantly breaking and they won't fix issues reported, because they don't know how. Their shipping costs for my customers is way off. We have lost thousands of dollars on sales because of them. Now they are withholding our funds from sales. They claim (without any substantiation) that a credit card used by a customer with the same last name is a family member, because they have the same last name "******". This is a business and the customer lives in another country and we shipped that customer product already. They are saying we need to refund the amount of that sale before they will do anymore payouts. This is nonsensical! There is no relation and we provided evidence of the business transactions. They just ignore the facts and hold the money. They MUST be down graded as they are doing a GREAT public disservice.
Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customers account was flagged for review on September 19, 2025, and deposits were paused. They were asked to clarify the relationship with a customer that they received a payment from.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our GDP team re-enabled our customers deposits on September 24, 2025.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Initial Complaint
Date:09/24/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reached out to GoDaddy for assistance with my business website and explained my concerns to ********. He assured me that the issues with my existing website could be resolved and that once corrected, we could move forward with the additional services I was seeking. Based on this, I decided to hire GoDaddy to handle the project and made my payment.******** informed me that my website would be back online within 2448 hours. However, this did not happen. Instead, I was later told that the services I purchased could not actually be provided. I immediately requested a refund, but was told it needed to be *********** this point, I have no website and no refund. I have been transferred between three different departments, even though only one department originally took my payment.
Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.

On September 22, 2025, during calls with GoDaddys ************* Team, our customer purchased the following ********************** products. Ultimate Managed Hosting, Premium Website Security, Content Migration, and three months of Website Care.

On September 24, 2025, GoDaddy determined that we could not migrate our customers' content to their new hosting plan, and they elected to cancel, requested refunds. During that call, they were correctly advised that refund requests can take three to five business days to be reflected in their financial institution.

Resolution:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We have confirmed that the refund requests our customer made have been processed.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** M
Office of the CEO - GoDaddy
Initial Complaint
Date:09/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I will like Godaddy to refund me for making me believe I had to renew my domain within a day of my autoreewed took effect and was paid for. The charged me for a renewed of a domain on August 31st. Then send me an email on September 1st saying I might lose my domain if I didn't renwal - made it sound the auto renewal didn't work. So I logged in a renewed but this time they had put the agreement for 2 years. me without realizing they had already renewed my domain for a year I renewed it and now they made me stay with them for 3 years when it is normally a year contract - all this by misleading emails telling customers they might lose their products. Seems like dishonest practice and misleading clients into signed for extra years of contract with them when was not needed. as a customer, I also received very poor customer service via the chat- the agent since the beginning blame me the customer for renewing again., without even looking into my account or emails they had sent me. No solution was offered to me other than to return to go daddy, which I would not do. I cannot do business with a company I do no trust.
Business Response
Date: 09/25/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On August 31, 2025, GoDaddy renewed this domain name in question for an additional year per our customers account settings. Prior to processing this renewal GoDaddy sent notices to the email address on file prior to expiration informing our customer the expiring domain would renew in accordance with account settings unless additional action was taken.

On September 1, 2025, our customer manually renewed this and one other domain name for two additional years.

On September 21, 2025, they transferred their domain names to another registrar.

On September 23, 2025, they contacted our ************* Team to request a refund for the domain renewal they manually processed for the domain that had also been renewed August 31, 2025, and were properly advised that this transaction was outside of GoDaddys Refund Policy.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

When a domain name is transferred away from GoDaddy the time associated with its registration transfers to the new registrar.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO - GoDaddy
Initial Complaint
Date:09/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today I logged into my bank account and I was charged 2x for $*****.I called customer service and they denied this then hung up on me.Then I text customer service and spoke with a person named ******* who repeatedly argued with me and i finally lost it and told him to shut up.I tried to tell him that I have the receipts in my email but he would not give me his email to prove I was charged twice. Then he told me to call my bank and request a chargeback for my item to be deleted,First of all, I never wanted my product deleted. I simply do not want to be charged twice for the same product. My customer number is ******** and ********** and ********** I should not have to pay two times for my renewal. I am only agreeing to pay the ***** that was owed and not double. I have many domains with this company and plan to now cancel them all because I am very angry. I paid double for my domain renews and double for my email and can easily go to another company. I shouldn't have to fight and argue with a company about overcharging me and being made a liar as if I am just making this up. Even if this is a pending charge and falls off this is unacceptable.
Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On October 23, 2017,, our customer purchased a ********* ********** email plan for a one-month term.  Their M365 email plan continued to renew within their account according to their preferences, the last of which occurred on September 23, 2025.

On September 23, 2025, our customer manually renewed the M365 email plan in question.

That same day our customer contacted our Care support team to dispute a duplicate charge they were seeing. While waiting to speak to a supervisor the call ended.

During the call our Care support representative resent copies of the receipts shared within this complaint to our customer. The receipt with the larger number was charged on September 23, 2025. The receipt with the smaller number was charged on August 25, 2025. Our customer can confirm these dates and the dates of other charges within their account Order History.

View my GoDaddy receipts: **********************************************************************************

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We empathize with our customer and are sorry for any confusion in this matter. We remain available to them at *********************************************** to address any outstanding concerns.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Initial Complaint
Date:09/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They renewed a domain I dont even own anymore without my knowledge and wont refund me. I reached out as soon as I saw the charges and they refuse to give me my hard earned money back. It happened the 17th and today is the 22nd (the 5th day and they still wont refund me).
Business Response
Date: 09/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 16, 2019, our customer registered a Domain name with Full Domain Privacy and Protection for a two-year term via the GoDaddy Website.
In the time since GoDaddy has renewed this domain name every two years per their account settings, most recently on September 17, 2025. In each instance GoDaddy sent renewal notices to the email address on file prior to expiration informing our customer the expiring domain would renew in accordance with account settings unless additional action was taken
On September 22, 2025, they contacted our ************* Team to request a refund for the most recent renewal and were properly advised that this transaction was outside of GoDaddys Refund Policy. Though as onetime exception they were provided with a refund for Full Domain Privacy and Protection portion of this transaction.
They have now requested an exception to GoDaddys Refund Policy, which can be found at this link: ***************************************************/refund-policy.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate their candid feedback about our service levels.
While we empathize with their situation, our customer was appropriately informed of the refund policy during their conversation with our team. Therefore, we respectfully decline their request.

Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddy
Initial Complaint
Date:09/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/9/2025, I placed two orders. On 9/10/2025, I called and canceled one item on my order for ******. I was told the amount would be credited back to my card. I have called three times in the past 12 days. No refund has been *********** is the third call and no one will pick up after holding on an automated call for 40 minutes.I want my refund.
Business Response
Date: 09/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 9, 2025, our customer purchased our Websites+Marketing Premium that came with a free trial of M365 Email Essentials term via online transaction. Both were for a one-year term.
The next day our customer contacted our Care Staff. They successfully canceled both products and a refund request was submitted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have reviewed the original transaction in question with our Payment Processing Team and have determined the transaction has been voided. A voided transaction refers to a canceled or annulled transaction that has been reversed before it is fully processed or settled. In simple terms, it means that the initial transaction has been undone or invalidated, resulting in no financial impact on our customer's account.
When a transaction is voided, it typically disappears from the account statement, as if it never happened. In some cases, the total amount of the transaction may be reserved by the financial institution.
We suggest that our customer contact their financial institution to determine if the funds in question are in reserve or to confirm the transaction was canceled.
?Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Customer Answer
Date: 09/28/2025
They have not refunded a ***** to date. I will submit my bank statement showing no refund, if needed.
Business Response
Date: 09/30/2025
Thank you for the opportunity to address our customers additional concerns.?
We stand by our previous response.
Following a thorough review of the original transaction with our Payment Processing Team, we have confirmed that the transaction was voided. A voided transaction refers to one that has been canceled prior to settlement, effectively reversing the charge before it is finalized. As a result, there is no financial impact on the customers account.
We recommend they contact their financial institution to verify whether the funds remain in reserve or to confirm that the transaction has been canceled.
Thank you again for the opportunity to address the additional concerns presented by our customer.
?Kindest regards,
Tim
Office of the CEO GoDaddy
Initial Complaint
Date:09/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used the text message ***************) to renew my domain. I was told to pay $55,26 (see the attached message ) but they charged my credit card $ *****. I need to get $3,64 refund back.
Business Response
Date: 09/24/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .

On September 20, 2025, our customer contacted *********************** ************* via online chat to discuss renewing their domain name for an additional three years. During this conversation they were provided with discounted pricing but were incorrectly advised regarding what the actual cost would be. They have now requested a pricing adjustment.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

As a one-time courtesy, we have provided our customer with the pricing adjustment they requested.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** M
Office of the CEO - GoDaddy
Initial Complaint
Date:09/21/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been using the Business Plus Website Builder on Godaddy for ten or more years now. I have paid a premium price for this service and it has always included tracking information so I can check the traffic to my website which they host. Eight days ago an issue with my website prevented some of my webpages from loading properly. I placed numerous calls to their 'customer support team' in ***** and even connected with their text support who told me there was a 'global server issue' on their end and that they were working on it. The following day my website, ********************, was back online, but I lost all my tracking info. The section under my website builder's dashboard which normally displays my traffic (or tracking info) was completely blank, and has remained so now for six days in a row. I have been reaching out to their customer support service over the phone since yesterday (Sept 20) and had one rep named Destin who just got frustrated and hung up on me. I sent a message to their 'text support' as well yesterday and nobody bothered to reply. This morning, (Sept 21) I spent 42 minutes (mostly on hold) before I was disconnected. A few minutes ago I was able to connect to their text support who also dropped my connection. Apparently, every time I call or text, the only thing their 'support' team tries to do is to sell me an upgrade to their new website builder. They claim that tracking is not available on their older website builder, which is a lie because I had tracking info up until 7 days ago when they had server issue problems. I have never experienced such horrible customer and tech support before. ********************'s Indian call center is terrible! If the company has decided to end tracking info on their older website builder, they should have made an announcement before I renewed their services for another year in August. This is utterly disgraceful and dishonest. If they cannot give me tracking info on my website, I do not need their terrible service.
Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer utilizes *********************** Website Builder plan, which is our legacy platform that customers can use to create a website. While there are no current plans to retire the Website Builder platform, it has been replaced with Websites + Marketing (W+M), which includes marketing tools as well as a more robust website builder interface.

The Website Builder plan our customer uses does not natively support statistics for tracking site traffic. To view statistics, our customers can implement ****** Webmaster Tools.

In early September, there was an unforeseen technical issue that prevented our customers from publishing updates to their sites built in Website Builder. This technical issue did not impact the functionality of ****** Webmaster Tools.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

If our customer is still not seeing their website statistics, we would encourage them to review their settings within ****** Webmaster Tools. If this doesnt resolve their concerns, they may wish to consider upgrading to the newer W+M plan instead, which does include native support for statistics.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Customer Answer
Date: 09/27/2025
As I stated in my earlier response, the tracking service provided by Godaddy was working up until seven days prior to me filing this complaint. They decided to end this service to force their customers using this older platform into a newer and eventually more expensive website builder. There was no advanced warning about this and I find that incredibly disingenuous, especially since every single one of their 'tech and support' **** kept pushing this lie that the platform never provided this service. And speaking of their service, did Godaddy even look into the logs of all the phone calls and text messages I had to go through over the course of eight days starting with the initial server issue? I reached out more then ten times by phone and at least four times through your text support system and was unable to get any meaningful assistance. I mean, case in point, I had to file a complaint with BBB before my issue was eventually addressed. This is the WORSE customer service I have ever encountered online. Your call center **** in ***** had to text your tech support team for answers. How do I know this? Because every time I called I was constantly put on hold (when they didn't hang up on me) and told they had to wait for 'tech support' on this issue. It was completely useless calling GoDaddy's support team. I no longer feel like this company supports my business in the way they should. If this company is truly concerned with providing great customer service, then they should contact me and offer to migrate my current website builder to their newer version for free. I have spent over ten years (and apparently, customer loyalty means nothing to this company) using their old platform, the amount of time and work it would take me to re-do my website the way it is currently set up would require a tremendous amount of my time. And if I have to actually rebuild my website from scratch, I will most assuredly do it with another company and not Godaddy.
Business Response
Date: 10/03/2025
Thank you for the opportunity to address our customers additional concerns.

As shared in our previous response, the platform our customer is using does not natively support website statistics. If our customer wants to have access to statistics, they can consider using ****** Analytics or rebuilding their site using another platform.

Our office has sent our customer an email offering either a prorated refund or a free year of our newer Websites+Marketing plan.

If our customer wishes to accept either of those offers, we encourage them to reply to our email outreach.

We will continue to work with our customer to provide assistance upon their response.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO GoDaddy
Customer Answer
Date: 10/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******* *********

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