Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,677 total complaints in the last 3 years.
- 710 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dont understand how it is legal or ethical for Godaddy to host the disgusting people data tracking site **************************? My information is all over their website without my consent, and the website has no opt-out form or way to contact the owner, or even an owner listed. PLEASE contact your website ************************** and have these page deleted: *************************************************** *************************************************** **********************************************************************
Business Response
Date: 10/20/2025
Thank you for the opportunity to address the concerns of the complainant.??
Based on the information provided, the complainant does not appear to be a GoDaddy customer.
While ********************** is the registrar of record for the domain name in question, we have no other affiliation with the domain names current registrant(s) or any associated business. Additionally, GoDaddy does not have jurisdiction over the website, or its contents as the files are hosted elsewhere.
According to a public network lookup, the domain name points to the ** address ***********, which is managed by the company ******. The complainant may wish to contact the hosting provider to determine if they have processes in place to address their concerns. As a courtesy, we have located the following email, which may be used to contact Amazon: *********************************************
We hope this information is found helpful.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 10/20/2025
Godaddy: Thank you for the prompt and informative response. It is truly appreciated.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** ***********
Initial Complaint
Date:10/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I applied with Godaddy in 2006 to setup an email account, I needed to give them an email address (?) which I didn't have, so I gave them my son's.On 8/22/25 Godaddy auto renewed my email account by charging my credit card $****** for an account that cost me *************. I received no email warning me of this charge. They said the letter was sent to my son's email account that was used to setup the account. Every other year they had sent me, on my Godaddy email account, a message warning me of the upcoming charges. So why didn't they this year? I didn't realize the charge till I received my credit card monthly statement. By then, they said it was too late to get a refund. Sounds like a scam to me. I spoke with support person, ***** on 9/15/25 for 73 minutes. He sent a form to Godaddy credit team. I heard nothing. On 10/13/25 I spoke to Lussiana for 79 minutes. She said they refused my refund. She gave me an email address to send my request to. I attached a copy of that letter. I also attached a copy of their warning letter for my domain registration. I'm looking for a refund of $906.03 = ****** - 77.63.Thanks **** L. ********* ************ Thanks **** L. *********Business Response
Date: 10/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 22, 2023, our customer purchased an Email Essentials subscription for a one-year term through our Care Team.
Per their account preferences, ********************** automatically renewed the plan annually in good faith and in accordance with our agreements, most recently on August 22, 2025. Before the renewal, GoDaddy sent email notifications advising that the product would automatically renew unless action was taken.
GoDaddy provides customers with full control over their billing and renewal settings, as account management remains the customers responsibility. On September 15, 2025, they contacted our *********** requesting a refund for the renewed product and were appropriately advised that the request was outside GoDaddys Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers situation, the Email Essentials plan falls outside our refund policy. However, as a one-time courtesy, we are willing to issue an out-of-policy refund for the unused Email Plans once they are deleted from the account.
Instructions for deleting products can be found at: ***********************************************************************************************. After completing this step, they may email us at ********************************************* to request the refund.
Future refunds will follow GoDaddys published Refund Policy: ***************************************************************************************. We encourage our customer to regularly review their account settings to avoid unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyInitial Complaint
Date:10/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been contacting GoDaddy for over a month now to renew our domains and there was AN ***** that kept coming up while trying all different forms of payment. After the domains have expired and GoDaddy ADDED A $700 FEE, SUDDENLY, the ***** VANISHED! BEFORE I FILE A SUIT I WANTED TO FILE THIS COMPLAINT! GO DADDY IS A SHADY UNETHICAL BUSINESS! Also they cant remove the redemption fee applyBusiness Response
Date: 10/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer had three domains that were up for renewal on September 26, 2025. Over the course of several interactions with our Care team, they attempted to renew using multiple payment methods, however, none of the renewal attempts were successful.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On October 17, 2025, a Guide from our Care team made an outbound call to speak with our customer. During this interaction, our Guide was able to successfully renew our customers domains without any additional redemption fees.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:10/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently renewed my email service with GoDaddy but chose not to renew my domain. When speaking with the representative, I was informed that I could renew my email for a year without renewing the website. However, my email has not been receiving any messages since September 30, 2025.When I contacted customer support, I was told that I must renew the website domain in order to receive emails. I explained that I do not want the website and requested a refund for the email renewal since I cannot use the service. The representative then stated that a refund could not be issued because it was past the seven-day ********* is unreasonable to deny a refund for a service that is unusable unless an additional product is purchased. If renewing the email alone does not allow functionality without the domain, that should not have been offered as an option. I respectfully request a refund for the email renewal, as I should not be pressured into renewing a domain I do not need just to access my paid email service.Business Response
Date: 10/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, available at ***************************************************.
On September 23, 2024, the customer purchased the domain name in question and an Email Essentials (**) plan, each for a one-year term via the GoDaddy website.
On September 23, 2025, the domain expired due to non-payment. Our records show no contact from the customer to our Care Team regarding the expiration.
On September 24, 2025, the customer manually renewed their ** plan for an additional year via the GoDaddy website.
On October 14 and 15, 2025, the customer contacted our Care Team via online chat to inquire why their email was not functioning. During these interactions, they were correctly advised that ** plans require an active domain name. They also requested a refund for the ** plan renewal and were correctly informed that the request fell outside of GoDaddys Refund Policy, which can be reviewed ***************************************************.
Resolution:
GoDaddy upheld its agreements with the customer in good faith and honored its terms of service.
As previously advised, only the domain registrant controls the email accounts associated with it. A domain is required to create, manage, or remove email addresses.
As a one-time courtesy, we have provided the customer with a one-year renewal of their domain name at no cost. They will be responsible for all future renewal costs.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 10/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *******
Initial Complaint
Date:10/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy (GD) emailed me in Aug25 stating my ********* 365 protection for my (then) email account *********************** was up for renewal costing $95.88. My only option was to deal with their online chat as ** refuses to deal with you until you verify your identity via entering a 6 digit code sent via text or email. I complied and entered continuous (!!) codes sent by their AI/chat line. I did NOT renew any services with GD for 2026. I received O answers- just nonstop requests for code verification. On August 14, GD hit my **************** card for the full 26 renewal fee of $95.88. Since this date, I have made multiple attempts (online) to cancel all my services on their website as well as contacted their chat to request a refund for this Unauthorized charge for services NOT requested. On Oct 7, I made one final attempt to receive a refund. They sent a code to my phone which I immediately entered plus complied with all their requests for my (former) account ID and transaction numbers listed on my AMX credit card bill. After half hour of chat babble (we understand your situation and want to help) I was told I would need to activate my email address so we can proceed with the validation before we assist you in initiating your refund. I submit that GD continuous NONresponse and delay tactics are nothing short of larcenous, unprofessional and unethical. Can you please help me get my $ returned?!Many thanks for your support,**** ******** ******************** ************Business Response
Date: 10/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 14, 2019, our customer purchased ********* ********** for a three-year term. Their email plan has continued to renew within their account.
On July 9, 2025, our customer called into our Care support for assistance with their email plan as they had not been receiving email for several days. ******** representative was able to assist our customer in accessing their ********************** account to remove an email forwarding that was directing their email to a third-party email address, as well assetting up two-factor authentication (2FA) on their GoDaddy account.
On August 14, 2025, GoDaddy renewed our customers M365 email plan according to their account preferences to honor our agreements with them.
Between July 9, and October 7, 2025, our Care support representatives worked to the best of their ability to resolve our customer's concerns.
RESOLUTION:
While we empathize with our customer we will not be able to assist with account access without proper verification.
GoDaddy takes Account security very seriously and requires proper identity verification to be able to assist with accounts. To assist customers who are challenged with providing proper verification GoDaddy has a vetted process in place to verify account ownership. More information on this process can be found here: ***************************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:10/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a GoDaddy customer for 18 years. They retired the platform I used and sold me an updated one. I have called weekly and daily for help. Since this platform does not post the products I add. I have also asked if they cannot fix the ongoing bugs for 3 weeks. I would like a full refund. They will not do either.Business Response
Date: 10/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 4, 2025, our customer contacted our Care Team to report an issue with adding products to their online store. Our Care staff worked with our customer to the best of their ability, and an escalation to our advanced technical team was created.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy has unexpected technical issues and is actively working to resolve them and minimize any impact on our customers. In the meantime, we have connected with our customer and are actively working with them to come to an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyInitial Complaint
Date:10/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled my subscription years ago (2021) with godaddy.com yet they continue to randomly charge my ******** express card. when asked they said they cannot find an account associated with my name or phone number. this has continued to occur even though I've had conversations with various agents and they claim they have removed my information from their system.Business Response
Date: 10/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 1, 2019, our customer purchased a domain name for a two-year term via an online transaction without the assistance of GoDaddy. Per their account settings and to honor agreements with them, GoDaddy automatically renewed the domain every two years, most recently on October 10, 2025.
GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement.?
GoDaddy provides its customers with full control over their renewal preferences. Customers may log in to their accounts at any time to modify or disable automatic renewal settings. Account management, including renewal preferences, remains the responsibility of the account holder.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have no record of our customer requesting cancellation of the domain name. While the domain remains active, we are willing to provide a refund for the most recent renewal once they cancel the domain. After cancellation, they may contact us at *********************************************** to request the refund.
Instructions for canceling a domain are available here: ************************************************************.
Thank you again for the opportunity to address these concerns.
Kindest regards,
****
Office of the CEO GoDaddyInitial Complaint
Date:10/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There are 6 Transactions for my website on the 9th of October because my website was off line. I called customer service and they said they would help.get it back and asked me to pay102.00 and purchase a new domain as my neiowaruralcaresolutions domain was corrupted. so much for GoDaddy Security. So this was on the 3rd of October. The new domain did not work properly and as you can see below, things are super messed up. as we are not a cosmetic company. we are a NON Profit ********************** . I have grant funders asking me why my website is for adults only. My ******** billing (90 percent of my revenue) is on hold because the State thinks I am not a legit business.Business Response
Date: 10/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has been utilizing our Websites + Marketing (W+M) product in conjunction with their domain to support their online presence. Recently, they contacted our Care team regarding an issue with their websites visibility. During these interactions, they were appropriately informed that both their website and domain had failed billing and were suspended pending payment.
Account management, including monitoring communications regarding expiring products and maintaining current payment methods, is a customer responsibility. ********************** provides its customers with full control over their account preferences, which can be modified at any time by logging into their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with the customers situation. Following their recent interaction with our Care team, they received assistance in restoring their website. Should they have any further questions or require additional support, our 24/7 Care team remains available to assist.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyCustomer Answer
Date: 10/16/2025
Hello I think you will need to research this account further **** the website that had payments past due with summit host homes now I had asked for this website to be taken down matter of fact it wasn't even published at the time it hasn't been published for over 3 months because summit is now a part of *********************************** and if you look at the web page and my URL that was flagged by **** or by y'all as an adult website and part by Good by GoDaddy you will find that I had to purchase another URL due to this being down and being flagged as an adult site I am a non-profit that helps individuals that are neurodiverse find supporting community living housing I also have other support programs adult ****** care etc etc this is not an adult website nor is it a cosmetic selling website I don't sell products okay. We do fundraising but we do not sell anything. Furthermore because I had to buy Neuro ********** I had to spend another $179 part of it was $83 went to the WordPress that I didn't even need to do as I was told by customer care yes I must have called in four times to find out what to do about these urls. I said well this is not working I'd like a refund I was told I cannot get a refund I said well let me speak to a supervisor I was told I could not speak to a supervisor if you doubt this look at your chat because it's all in chat.
Business Response
Date: 10/16/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and encourage our customer to reach out to our Care Team should they continue to experience issues with their website.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddyInitial Complaint
Date:10/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy sent a renewal notice to me, dated 9/30/25 for $167.88/1 year for a 10/10/25 renewal date. On 10/10/25, I got a receipt for $185.77 which included a PHP Extended Support Level 1 for $35.88. I contacted GoDaddy to have the extended support removed since it did not appear in the original renewal notice, and we don't generally use support at GoDaddy. After literally hours of three GoDaddy employee trying to confuse me with store credits, etc., they agree to remove it. Upon removal, the website no longer worked. After much discussion, GoDaddy informed me that the support is needed for the site to work. Given no choice, I agreed to pay the extra $35.88. After close to an hour on the phone after that, GoDaddy tells me that the site database is now corrupted, and that the site will no longer work even if I pay the $35.88. Basically, they falsely advertised the renewal price and after I finally agreed to pay the extra amount, GoDaddy made our nonprofit website completely non functional. They agreed to refund the amount charged, but now we are left with a non-functioning website.Business Response
Date: 10/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
Our customer has maintained a Deluxe Web Hosting plan with us since February 10, 2016, renewing it through various terms over the years. On October 10, 2025, in accordance with our customer's account settings, the plan automatically renewed for a one-year term, which included a PHP Extended Support add-on. This add-on provides essential compatibility support for websites running on older PHP versions. More information can be found in the following GoDaddy Help article:
******************************************************************
When our customer contacted our *********** requesting a refund for this add-on, we processed their request promptly. Unfortunately, this resulted in an unexpected disruption to their website, as the add-on was later found to be necessary for their site to function properly within our cPanel hosting environment.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We sincerely apologize for the inconvenience our customer experienced. Their interactions with our Care staff have been forwarded to our ************************ team for review, as we continuously strive to improve our service quality.
This office has since connected with our customer and assisted them with restoring their website to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:10/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a previous customer and have been for a few years. I cancelled my email service and thought it would not affect my domain. However, it did. I tried to renew my domain (it's only been a week) and they are charging me an additional $$80 plus the $21 domain hosting fee. I explained that was too expensive and tried to get some assistance. They agreed to not charge $21 and insist that I pay the $80 dollars. The supervisor I spoke with assured me that no one could do anything about the $80 fee. When I asked to speak with someone else in management, I was told that no one would be available for a few more hours. I am very disappointed in this treatment, and I feel that the cost is extremely high. Go Daddy is offering new customers a domain at .99 cent and existing customers nothing.Business Response
Date: 10/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On September 21, 2023, our customer registered a domain name and purchased a ********* 365 (M365) email plan, each for a one-year term, through an online transaction.
On September 26, 2025, per their account preferences, ********************** auto-renewed the domain and M365. Renewal notices were sent before expiration, notifying them that expiring items would renew automatically unless action was taken. Account management is a customer responsibility.
That same day, they contacted our *********** via online chat to request cancellation and a full refund. Our team processed the cancellation and issued the refund as requested.
On October 10, 2025, they contacted our *********** to recover the domain name. Our team correctly advised that the domain had entered the standard expiration timeline and would now require payment of the Domain Redemption Fee, as outlined here: *******************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with them, the redemption fee must be paid to recover the domain name.
If they wish to proceed, they may contact our *********** 24/7 at ************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddy
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