Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,588 total complaints in the last 3 years.
- 672 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 6, 2026 GoDaddy took ****** dollars out of my *************** Account after it was cancelled. I went to look at it and it was back on "auto Pay". I need a refund as I am no longer interested in their services.
Business Response
Date: 07/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 6, 2024, our customer purchased a **************** 365 email plan for a one-year term via an online transaction. In accordance with our customers account preferences, the plan automatically renewed for an additional year on July 6, 2025. The same day, they contacted our ************* team seeking a refund. ******** Guide assisted them with the cancellation of the email plan and issued a full in-policy refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer can expect the funds to post to their original payment method within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *****
Initial Complaint
Date:07/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Name: GoDaddy Date of Initial Transaction: June 23, 2025 Amount Involved: $1,975.32 Details of the Complaint:On June 23, 2025, I used GoDaddys Online Payment system to receive a payment of $1,975.32. According to GoDaddys stated timelines, the transfer to my bank account should have occurred within 12 business days.However, as of today (July 2, 2025), the funds have still not been deposited. Throughout this period, I have received multiple emails from GoDaddy indicating that the transfer would arrive soon, but no specific resolution has been provided.I have contacted GoDaddy customer support numerous times. Each time, I have been told that the issue has been escalated to upper management and the appropriate engineering department. Despite these assurances:I have repeatedly requested to speak directly with a manager but have only been told that upper management would contact me via email within 24 hours. I have never received any email or direct communication from a manager.On June 30, 2025, a representative told me the funds would be transferred imminently.On both July 1 and July 2, I was again informed the transfer would happen ******* of today, no funds have been received, and I have no clear explanation from GoDaddy regarding the cause of the delay or a definitive timeline for resolution.Desired Resolution:I am seeking the following:Immediate release of the $1,975.32 into my designated bank account.A clear explanation of the cause of the delay.Written confirmation from a manager or appropriate authority at GoDaddy regarding the resolution and steps taken to prevent similar issues in the future.This delay has caused significant frustration and inconvenience. I am filing this complaint to seek assistance in resolving the matter promptly.Business Response
Date: 07/08/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account.GDP is our built-in payment gateway, which allows our customers to take secure,online debit and credit card payments through their website or in person.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A member of our GDP team has been in contact with our customer and they should receive their payout today.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ****
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was told all that was needed was 90 dollars for 1 year. Took 90 then said need another 400. Diseptive trade practice.Business Response
Date: 07/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On June 28, 2025, our customer manually renewed their domain name for one year, through the GoDaddy website and paid a domain redemption fee. During this transaction they also updated the payment method attached to their GoDaddy account. Later that day, they contacted our ************* Team via online chat regarding the projected cost to renew their Websites + Marketing plan for an additional year.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate our customers feedback regarding how products are presented on the GoDaddy website, they were properly advised regarding the costs associated with renewing their products.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5 years ago I purchased a domain name, I must've been automatically signed up for auto-renewal because I NEVER click those boxes for this exact reason. Fast forward to today, I see a charge on my credit card for $110 from Go-Daddy, I call them to say I did not authorize this charge, they tell me "sorry, its been more than 5 days since the purchase there's nothing we can do" (it was about day 15 when I realized the charge and called). This is outrageous, I stopped using this domain 3 years ago, I don't need it, I dont want it. Not to mention, how can they make this charge on credit card that has expired??? Sure the account # is the same but the expiration date and cvv have changed... what's the point of having an expiration date and special code if anyone can just use the account # to purchase items?! Seems pretty shady that you only get 5 days to request a refund when you are not going to even discover the charge until several weeks. Im disappointed to discover a big name company like Go-Daddy are just a bunch of crooks.Buyer beware.Business Response
Date: 07/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 1, 2020, our customer registered a Domain Name for a five-year term online. Per their account preferences, ********************** automatically renewed the Domain name on June 2, 2025, in good faith, following our agreements. Billing notices were sent before and after the renewal, informing our customer that the product would be renewed unless action was taken. As per our policies, account management remains a customers responsibility.
On June 20, 2025, GoDaddy was notified that our customer had processed a chargeback against their June 2, 2025, transaction. This chargeback withdrew the payments made to GoDaddy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, unfortunately, their chargeback has tied our hands, as a chargeback can take up to 95 days to settle.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyCustomer Answer
Date: 07/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I am only accepting this conclusion because my credit card company stepped in to resolve this issue and obtain a refund. For the record, I never received any emails regarding renewal, I checked every folder(spam, promotion,etc). Secondly, I am still not understanding how they thought it was ok to charge an expired credit card. Lastly, its just bad business to rope someone into a product that was unauthorized and unwanted without any attempt to help after 2 phone calls.I appreciate BBB for giving people the option to set things straight.
Regards,
**** *****
Initial Complaint
Date:07/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 26, 2025, our business received a legitimate credit card payment of $8,430 through GoDaddy Payments for completed excavation services. We were approved for an account and provided a payment link to send to our client. At no time during the account setup were we informed that funds could be held for extended verification or that we would be required to submit multiple rounds of documentation.After submitting the initial requested documents (invoice, client contact info, and explanation of services), we were told the payout would be processed in 12 business days. Instead, GoDaddy has continued to delay the release of funds and is now requesting bank statements and previous processor records, neither of which were disclosed as requirements at the time of account approval.The business owner, ***** ******** of *******, has never accepted credit card payments before. He has operated for over 40 years accepting physical checks only. This one-time credit card payment was accepted at the clients request, and we selected GoDaddy Payments believing it would be a simple solution.GoDaddys customer support structure has made the situation worse:The verification team cannot be contacted by phone and only responds by email, with 2448 hour delays.Their abuse complaint form requires a domain name, making it impossible to submit a report about payment abuse without owning a GoDaddy domain.This process has been unnecessarily burdensome, opaque, and financially harmful. We feel that GoDaddy:Failed to disclose material terms before accepting funds,Is unfairly withholding money for completed services with no dispute or fraud,Is making it nearly impossible to resolve issues through normal channels.We are seeking an immediate release of the withheld funds and a full review of GoDaddys misleading payment practices and support limitations.Business Response
Date: 07/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 26, 2025, our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
On June 30, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On July 2, 2025, our customer submitted documentation to our verification team. Subsequently their GDP Plan was approved and payments were made to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a ****** Affiliate Associate. Thought I could connect ****** products on website with GoDaddy. It took a while to find out that they do have a web tech that can help you because they don't have it listed on the phone. Someone that you talk to has to tell you. So I went to the design center and they told me. Found out after I talked to him that they CAN'T load Amazon products. I talked to one tech that says since they couldn't do it, I should get part of my money back since they can't do the job. They don't have it advertised that they can't load Amazon products. They have you spend you money and then tell you. And billing doesn't want to give me a refund. They keep saying it was after 7 days. Check out some of the reviews!Business Response
Date: 07/03/2025
Thank you for the opportunity to address our customers' concerns.
On January 20, 2025, our customer purchased *********************** Websites + Marketing (W+M) plan for a one-year term through an online transaction. *** is a self-service website builder designed to help customers easily create and manage their websites.
On June 14, 2025, they contacted our Care team to request a refund. At that time, they were appropriately informed that the request fell outside our refund eligibility window. That same day, the customer submitted an exception request for an out-of-policy refund, which was carefully reviewed but ultimately declined.
In accordance with our Refund Policy, W+M plans are eligible for a refund only within 30 days of purchase.
*****************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers situation, the W+M plan is not eligible for a refund under our current policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyInitial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy wrongfully removed my website despite full payment.I purchased website and email services from GoDaddy on June 22, 2025, and my payment was processed successfully. However, on June 27, 2025, GoDaddy attempted an unauthorized charge on my account and then took my website down, even though I had already paid in full 5 days prior. I contacted customer support on 6/27 and was spoke to so rudely by a Godaddy representative that basically called me a liar and would not look at the original receipt. On 6/28, I was in contact again with customer support via text and my issue was not fixed. Additionally, I noticed I was charged two different amounts $44 and $42 for the same service without any explanation. This seems deceptive and unfair, and customer support has not offered a satisfactory resolution.I am requesting:- Immediate reinstatement of my website - A full explanation and refund of any overcharges - Confirmation that no future unauthorized charges will occur Reinstate my site, refund excess charges, and ensure fair billing practices moving forward.Business Response
Date: 07/01/2025
Thank you for the opportunity to address our customers'concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer initially purchased a one-month term of GoDaddys Website + Marketing (W+M) service through an online transaction. W+M is a do-it-yourself, template-based platform designed to help users build and manage websites. In accordance with their account settings, the plan was automatically renewed on February 24, 2025. Renewal notices were sent before and following the charge, outlining the automatic renewal process unless action was taken.
On March 13, 2025, a chargeback was initiated by our customers financial institution, reversing the February renewal payment. The W+M product remained active during the chargeback process. GoDaddy continued to follow their renewal preferences, most recently attempting renewal on June *******, which was declined. Our customer manually renewed the plan on June 22,2025.
On June 27, 2025, the chargeback was resolved in the customers favor, and as a result, the W+M plan was canceled.
When our customer contacted our Care Team regarding the offline status of their website, they were informed that the plan had been suspended due to the chargeback, consistent with our standard procedures.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A refund has been issued for the most recent renewal. Please allow 35 business days for the funds to appear at their financial institution.
The W+M plan has been permanently suspended following the chargeback resolution. To reinstate the service, our customer will need to repurchase the W+M plan and pay the $20 chargeback fee. They may contact our Care Team 24/7 at ************** to proceed.
Thank you again for the opportunity to address the concerns presented.
Kind regards,
****
Office of the CEO GoDaddyInitial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company extorts their customers. The theme of **********************'s operation is upselling their customers. It is annoying and feels desperate. I purchased a new plan based on the feedback from their representative. The last step was not properly done and is impacting my website. Just called to be chastised by a very hostile representative about how they sell customers new plans instead of renewing old ones. He then told me he could fix the problem IF I PAID MORE MONEY!! Disgusting! I requested a supervisor, which conveniently was not available.Business Response
Date: 07/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 12, 2019, our customer purchased a Deluxe Web Hosting for a three-year term via telephone transaction with our ************ This purchase also included a Standard SSL Certificate for a two-year term, a Domain Registration for a three-year term, and a one-year trial of Microsofts Email Essentials. Between July 2019, and July 2022, our customer has been renewing their products with the assistance of Automatic Renewal.
On June 25, 2025, our customer contacted our *********** to inquire about their upcoming renewal costs. During this interaction, our staff discussed the possibility of our customers developer migrating their website content from their existing hosting plan to a new hosting plan. Our staff assisted them with the purchase of a new Web Hosting Deluxe for a one-year term.
Between June 26, 2025, and June 30, 2025, our customer contacted our *********** to address additional concerns with their website. Our staff worked to the best of their ability to address these concerns. We apologize for any frustration or confusion caused during these interactions.
RESOLUTION:
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Our office has attempted to connect with our customer. At this time, the migration appears to be complete, and the site is live. Our office will continue to attempt to work with our customer to address any outstanding concerns they may have.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:06/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy.com has an issue with their programing/AI that I have informed them about last week. This problem is on my website creation and editing page. The Ai or programing is placing communist and anti American photos on my site and i am unable to edit them off of my site. The company clearly has not attempted to fix this issue because these communist photos are still on my American Veterans Assistance website through their company. I'm requesting full reimbursement of all funds i have spent on godaddy.com while retaining all of my products, intellectual properties designs, etc.etc.etc. I am requesting that i retain their service with more attention to detail on my sites and daily reviews from management to ensure the most American patriotic websites in the best interest of our American Veterans. Specifically, this involves a picture of communist **************** pin, that needs removed from my website.Business Response
Date: 06/30/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On June 8, 2025, our customer established a 7-day trial of our Websites+Marketing (W+M) plan, which is a template-based platform customers can use to build a website. On June 15, 2025, our customer manually renewed the plan for a month, and the billing is currently on a month-to-month basis.
Certain tiers of W+M plans include GoDaddy Airo, which is an AI driven tool that can attempt to create a website using prompts from our customers. While AI is a powerful tool, it doesn’t always get things right - a best practice is to review the output for accuracy and to ensure satisfaction. If Airo produces something that our customers don’t want, they always have the option to manually edit the site using the provided templates.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with other AI based platforms, Airo is constantly evolving and improving, and feedback is a vital part of that process. To that end, we have shared our customer’s feedback internally, and we appreciate them taking the time to share their experience.
As a one-time courtesy, we have processed a refund for the most recent renewal of their W+M plan. The plan will remain active in their account and our customer will be responsible for the payment of future renewals. They can expect the refund to post to their financial institution within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Matt Reid
Office of the CEO - GoDaddyInitial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ONGOING ISSUES:1. Design Team continues to disregard the specifics of written edit requests through the GoDaddy on-line system facilitated through our GoDaddy account.2. In the past year GoDaddy has failed to service our website including but not limited to the following ways: a) Contact Form was non-functioning for over 3 months for no reason. b) Mailing List form was non-functioning for over 30 days suddenly. c) Since 2024 we requested to have payment services installed on the website - several requests were made but no functioning payment services made available; instead the Design Team's attempts to add payment services created a breach in the website with pages deleted, scattered text all over the site which made the website useless.3. It took weeks to get staff in the Design Team to UNDERSTAND they had completely screwed up the website - hours and hours of frustration on this end culminating in GoDaddy having to return the website to an earlier version - which then knocked out any other new edits that had been completed correctly.4. Every single time we submit an edit request since 2024 - EVERY TIME - the Design Team continues to delete items we never asked to be deleted, add items we never asked to be added, put text/phrases on MY website on their own - without completing the initial requests at all.5. Every week we are on the telephone for HOURS begging, pleading, yelling, crying to get someone to fix the Design Team staff failures. All to no avail.6. It took over one year to finally get payment services (two weeks ago) - interesting in one call to a staff member here in the **** who set it up in 10 minutes.7. It takes weeks for anyone to call us back when we ask for a manager, and then they have no idea why they are calling us.8. GoDaddy's failure to hire competent staff has caused us to lose grave revenue and our reputation in our industry, including lost time out of conducting business. This is unacceptable on all fronts.Business Response
Date: 07/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On May 3, 2024, our customer purchased **********************'s ********************************** on Managed Hosting via an online transaction for one month. That plan has subsequently been renewed on a monthly basis.
Since then, our *** team has worked closely with our customer to provide the service they requested.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
In WDS Leadership team has reached out to our customer and is standing by to assist them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 07/02/2025
THIS HAS NOTHING TO DO WITH THE LEGAL AGREEMENTS WITH GODADDY. THIS IS 100% ABOUT THE INCOMPETENT STAFF GODADDY HAS OUTSOURCED NOT DOING THE *** I AM PAYING FOR, AS WELL AS THEIR USE OF A.I. TO COMPLETE ROUTINE EDIT TASKS THAT ARE ON ALMOST EVERY OCCASION DONE IMPROPERLY - MAKING MY WEBSITE A COMPLETE MESS.
I AM NOT PAYING MONTHLY FEES FOR GODADDY DESIGN TEAM TO CONTINUE TO DO WHATEVER "THEY" WANT ON MY WEBSITE. THIS CONTINUED HARASSMENT BY THE OUTSOURCE DESIGN TEAM HAS CAUSED US GRAVE LOSS OF REVENUE DUE TO THE WEBSITE FOR WEEKS AT A TIME BEING INOPERABLE/UN-NAVIGATABLE. TO DATE - OUR CONTACT FORM IS STILL INOPERABLE - DESPITE REPEATED REQUESTS TO FIX FOR MONTHS.
I HAVE FILE AFTER FILE AFTER FILE OF REQUESTS AND PRINTOUTS OF WEBSITE PAGES - SHOWING THAT GODADDY DID NOT LIVE UP TO ITS PROMISES. WE ARE PAYING FOR DESIGN SERVICES THAT HAVE NOT BEEN DELIVERED AS COMPLETED PROPERLY MONTH AFTER MONTH.
MY WEBSITE HAS BEEN, IS CONTINUES TO BE MISMANAGED BY GODADDY DESIGN TEAM STAFF; SO HOW IS IT THAT GODADDY IS LIVING UP TO WHAT THEY PROMISE TO DELIVER? THEY ARE NOT DELIVERING, BUT TAKING MY MONEY.
FOR THIS PERSON FROM THE ALLEGED "OFFICE OF THE CEO" TO CLAIM THAT GODADDY HAS LIVED UP TO ITS PROMISES IS COMPLETELY ABSURD.
IF HE THINKS HE'S GOING TO PUSH BACK AT ME CLAIMING I 'SIGNED' LEGAL DOCUMENTS - THEN HE SHOULD BE PREPARED TO STAND UP AND FULFILL WHAT "GODADDY" PROMISED. HE WON'T DISCUSS THIS BECAUSE HE KNOWS WE ARE RIGHT AND GODADDY HAS NOT LIVED UP TO WHAT THEY PROMISE TO PROVIDE AND WHAT THEY GET PAID TO DO.
IF HE CHOOSES NOT TO ASSIST IN RESOLVING THIS EGREGIOUS SITUATION IN AN ATTEMPT TO INTIMIDATE ME AND THROW HIS WEIGHT AROUND, HE BEST THINK AGAIN. WE HAVE ALL THE FILES TO PROVE WHAT WE ARE COMPLAINING ABOUT ARE TRUE.
CONTACT MY OFFICE TO DISCUSS THIS AND PROVIDE RESTITUTION - WHICH CAN BE MADE IN THE FORM OF ALL SERVICES MADE FREE (AT NO COST TO ME) FOR TWO (2) YEARS. THAT IS THE ONLY OPTION FOR GODADDY.
Business Response
Date: 07/08/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response, that GoDaddy has and continues to uphold its agreements with our customer in good faith and honored its terms of service.
Furthermore, our ******************* Leadership team has reached out to our customer and is on standby to assist them.
We also respectfully decline their request for compensation.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddy
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