Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,373 total complaints in the last 3 years.
- 541 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im trying to update the phone number on the account. Im not getting anywhere with it. I called and was told it would be 6 minutes. After more than half an hour I hung up. I did their online chat and they just disappeared half way through the conversation. I texted in. They said they were going to look into something the disappeared. I messaged asking if anyone was there and got a response where I had to start all over. I was asked the same question several times. I asked to speak with a supervisor and they asked me the same question again I said "are you really asking me a third time?" They then transferred me to some saying they were a supervisor. The supervisor took some information down the ended the chat before I could tell them of the bad customer service. I spent an hour trying to get back to a supervisor. I told the new person saying they were a supervisor what the issue was. They then said my issue was something else. I told them they were wrong. They asked me what my issue was. I asked if they could see my messages. They then sent what my issues were back to me. I confirmed those were my issue. They then told me 5 times that I needed to tell them what my issues were or they couldn't help. I told them I already said what the issues were, I told them they already repeated back to me my issue, I sent them a screenshot of our conversation where I said what the issues were. They just kept saying I needed to tell them what my issues were or they couldn't help. I copied and pasted the original message stating my issues 26 times in a row. They said they wre making a ticket for my issues and proceeded to ignore me.
Business Response
Date: 09/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 4, 2025, our customer submitted a request to our Account Recovery Team (ART) to update the phone number on file. Our ART responded to our customer on September 7, 2025, to ask what phone number they wanted to use. Our customer responded with a new phone number later that day.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our records show that our ART was able to update the phone number on file for our customer and notified them on September 9, 2025.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 09/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ****
Initial Complaint
Date:09/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April, i got screenshots and proof of emails to legal team when overseas to not charge the ** account that was 1 year passed but they upsaled me in fine print. I wan' the full refund or Attorney General, State and **************** will be contacted its only $95 for all the thousands these goons been taking the usa on and we need to stomp them all out with media, social viral videos of the proof showing they are ScammersBusiness Response
Date: 09/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 15, 2024, our customer purchased an email plan for a one-year term via an online transaction. Per their account settings, this plan automatically renewed for an additional year on April 15, 2025.
GoDaddy provides our customers with full control over their billing preferences, including the ability to disable automatic renewal and/or cancel unwanted products to avoid future billing. In the event of an unwanted renewal, our Refund Policy provides a window of opportunity for our customers to get full refunds upon cancellation of the product in question.
As our customer stated, they did send an email to our Legal team seeking a refund, but since unwanted billing isnt a legal matter, they were advised to contact our Care team for assistance.
Their first contact with our Care team was on September 5, 2025, and they were properly advised that based on how much time elapsed since the renewal, it was no longer eligible for a refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a Goodwill gesture, our office is willing to provide an out-of-policy refund, upon product cancellation. We have reached out to our customer via email with instructions on how to cancel the email plan and encourage them to reply to that thread once they have done so to request their refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:09/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December I had a surprise charge of over $2,000 for renewing my web hosting. It turns out that I was on a promo rate for a hosting plan that was way more than I needed and it had renewed for 5 years. Support was helpful in getting me a credit to apply to a different hosting plan. For months there were small problems that we couldn't fix, multiple support calls. Then it was explained that I still had a bigger plan with features that I didn't need and should switch to an even cheaper one that I could have for 10 years with my credits. I paid $200 for a migration and waited longer than the two weeks it should take. I did not change anything, but the site regressed to an earlier version and features were broken. After more time with support and problems than I should have to deal with, I had my designer switch to a competitor. Now I have nothing to show for $1,200 for the 10 year hosting plan and migration that never happened. After not hearing back for 3 weeks about a partial refund extention or exemption beyond their usual 30 days, due to all my issues and delays getting what I paid for, I found that it was quietly declined. Today I was declined a credit to use toward an email program I planned to keep with Godaddy. This at least would be some value for some of the money paid. Prior to December, I was happy with their customer service and reliability. Since then it's been a complete nightmare.Business Response
Date: 09/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On December 23, 2024, GoDaddy renewed our customers Launch Web hosting to honor our agreements with our customer. Our customer contacted our Care team that same day, who assisted with moving our customer to Deluxe Linux cPanel hosting.
On March 22, June 1, and June 11, 2025, our customer contacted our Care team regarding concerns related to their website.
On June 11, 2025, our Care team assisted with moving our customer to Deluxe Managed Hosting for WordPress.
Between June 12, and June 27, 2025, our customer reached out to our Care team to address multiple website concerns.
On August 7, 2025, our customer contacted out Care team requesting a refund of their current hosting as they were moving to a new provider. At that time our customer was correctly informed their hosting plan was not refund eligible. GoDaddys refund policy can be found here ****************************************************************************;
Our Care team representatives worked to the best of their ability to resolve our customers concerns to their satisfaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer. As a goodwill gesture we have refunded their hosting and migration fee to In-store credit (ISC), which can be used internally within their account for purchases. Our customer may find the following article helpful.
Apply In-Store Credit to purchases: ******************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 09/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:09/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called Godaddy on 8-28-25 to extend some coverages on the products I have with them. I extended the coverage on my Domain Name and on my Email. I was also extending the coverage on my SSL. They upsold me to a Managed SSL. Later I found out that they did not extend my SSL so that the Managed SSL began when my Basic SSL was set to expire- instead adding the Managed SSL instantly- so, I had two SSLs running at one time. This is not what I wanted nor what had been discussed with my Sale's person- as the attached document proves. I called Godaddy to discuss the problem on 8/29 but the Godaddy *** said they would only prorate me a refund on the Basic SSL that was not set to expire until February 2026. I said that was not an option and that I would pursue the matter through the BBB if need be. He said go ahead. I also emailed my initial Sale's person ****** ****** twice, as shown in the attached document and he fail to respond either time. It is clear that I was extending coverages and that Godaddy sold me something under false pretense. I want that portion of the sale refunded.Business Response
Date: 09/08/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 28, 2025, our customer contacted our Care regarding upcoming renewals within their account. During this interaction, they were sold a new Managed SSL, which replaced their existing SSL and started a new billing cycle. Its our Offices opinion that our Guide could have clarified that the Managed SSL started that day and was not adding time to their existing SSL.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our Office has sent our customer an email offering to refund the original SSL certificate, which would result in a refund of $99.99. If our customer wishes to accept this offer, we encourage them to respond to our email outreach. We will remain available to assist our customer upon their response.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 09/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *******
Initial Complaint
Date:09/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/24/2025 our company, *****************, received an order (736) for products on our Go Daddy website for the customer ****** ******* Mr. ****** requested we cancel the order and we cancelled it, and submitted through Go Daddy that he be refunded the amount of $47.25. We have had several phone conversations with Mr. ****** and he never received his refund, even though on 08/19/2025 Go Daddy deducted $62.25 from our business checking account to refund Mr. ******* Go Daddy even charged us an extra $15.00 for the process, but has yet to refund Mr. ******* They simply kept all the money! My wife has called several times to have this handled, but every time Go Daddy says we will investigate and call back but they never do. As of today we are personally refunding Mr. ****** his $47.25 with our business check. We want Go Daddy to refund our $62.25 back to us immediately!Business Response
Date: 09/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account.GDP is our built-in payment gateway, which enables them to accept online and in-person payments from their customers within secure and safe transactions.?
On August 14, 2025, we received a dispute on our customers ********************** Payments account. A dispute occurs when a cardholder contacts their card issuing bank and demands to have their money returned due to service, product, or unauthorized transaction-related concerns.
As a result, their merchant account was debited for the dispute amount. Our GD Payments Team sent our customer a notice advising them of the dispute and instructing them not to refund the transaction after receiving our notice.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, we must respectfully decline their request for a refund, as the disputed funds were returned directly to the cardholder through the dispute process.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyInitial Complaint
Date:09/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged automatically for my annual subscription. I called 8 days later to inform them that I had closed the business and was told that I would not be reimbursed because they have a seven day notification policy.Business Response
Date: 09/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 5, 2024, our customer purchased multiple products, including a Websites + Marketing (W+M) Premium plan. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
On August 5, 2025, per our customers account preferences, ********************** automatically renewed their W+M plan for a one-year term to honor agreements with our customer. ********************** proactively sent a renewal notice on July 6, 2025, informing our customer that the service would automatically renew unless action was taken.
GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. ****************** is a customer responsibility.
Upon contact with our Care team on August 13, 2025, our customer was properly informed the W+M service renewal was beyond refund eligibility, per GoDaddy's Refund Policy at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to our Refund Policy, we have provided a refund for the latest W+M service renewal. A refund confirmation was sent to them, which they may also view in the Order History section of their account. Going forward, all refund requests will be processed in accordance with GoDaddys Refund Policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer #:************** # ***********/6/2025$26.97 USDIve been with godaddy for a long time but they have disappointed me so bad with this that i will be leaving them and letting everybody know how unreasonable and dishonest of a company this has turned to be. Basically I bought an email service from them so i could use it for 3 months, but I did not know and no one informed me, nor i ever saw on their website that it had to be connected to a domain name. The domain name had expired and I did not plan on activating it again since i did not have any need for it, I just needed to use the email. So once i paid them i noticed the email did not work sending or recieving messages, and I contacted them via text in which they told me they cannot give me a refund because it had been more than 2 days since the purchase. I mentioned to the person that i never use the service or recieve the service i purchase which was the email. It doesnt work, it never did work once. But they claim the service was given to me. How can you give me a service that is not able to be used? That I never used that i never was even able to use? Just how? So they refused to give me the refund and I have a case opened with my bank and I plan to pursue other avenues as well if necessary. Very disappointed in them, to the point on not ever using them again after my subscriptions are done.Business Response
Date: 09/08/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer recently renewed their email plan, however, since they no longer owned the domain associated with the account, it was unusable. Per our Refund Policy, email plans are refundable within two days of the purchase, upon cancellation. Our customer spoke with our Care team seeking a refund, and they were properly advised that the plan was not eligible for a refund based on how much time elapsed since the renewal.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On September 8, 2025, our Office connected with our customer via email and assisted them with the cancellation of the email plan. We have issued a full refund for the transaction in question as an exception to our Refund Policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 09/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ****
Initial Complaint
Date:09/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 08/11/25 I reached out to support to resolve a typo in the domain we purchased order #**********. I informed the representative there was a typo and he explained the system was down and they were unable to move the credit over to the correct domain. I told the representative we wanted to cancel this order. Fast forward I reach out again on 08/22/25 and was told I am outside the 7 day refund policy. They completed a one-time exception and was immediately denied within 3 minutes. All we are asking for is our order to be cancelled and the money refunded.Business Response
Date: 09/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 11, 2025, our customer purchased a domain name with full protection for three years.
On this same day, our customer contacted our Care support team and purchased a separate domain name with the correct spelling. Our Care guide mistakenly did not process a refund for the first domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have contacted our customer directly and processed a refund. We apologize for the inconvenience this caused them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 09/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
Date:09/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Go Daddy to cancel my subscription since I can no longer afford this service, since I was laid off. I attempted to cancel to cancel over Six (6) times in the past Five days. Every customer service representative is either trying to talk me into a lower service or simply say they are unable to help me. I logged in to my account and I was directed to speak to a representative and the message states that I have to submit my request, via text, which leads me right back to the customer service person, whom again states they cannot help me once they are informed of my desire to cancel. This morning I decided to write an email to Mr. **** *******, whom is the CEO to explain how Godaddy has been stalling this request and was shocked when the email was returned as " blocked" . I feel as I am interacting with a low-level company who steals from hard working customers. I am unable to speak to a customer service **** I am unable to send an email, this is the only recourse that I currently have. I simply want a rightfully due refund. Please help me.Business Response
Date: 09/04/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, available at ***************************************************.
On August 24, 2024, they purchased a Websites + Marketing (W+M) Premium plan for a one-year term via an online transaction. This purchase included a one-year free trial of ********* 365 (M365) Email Essentials.
On August 24 and August 28, 2025, per their account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with them. Prior to each renewal, we emailed notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On September 3, 2025, they contacted our Care Team for help canceling their products. At their request, our staff canceled all products and refunded those within our refund policy. During this interaction, they were properly advised that the M365 was non-refundable, viewable at: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with them in good faith and honored its terms of service.
While we empathize with their frustrations, we respectfully decline their request for an Out-of-Policy Refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:09/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The website *********** belongs to a non-profit organization, **********************************. I am the club treasurer. Our website has been hacked and we are no longer able to access the website or take the inappropriate material off of the website that the hacker uploaded. We have furnished a copy of our 990-N with my name as treasurer and a copy of my driver's license to verify my identify. Multiple people from the organization have attempted to discuss the issue with Go Daddy and they have not given us a resolution. There are derogatory comments on the website uploaded by the hacker referring to people as an alcoholic and money hungry.Business Response
Date: 09/09/2025
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers situation and encourage them to work with our Account Recovery team to regain access to their account by visiting this website: ********************************************************************************************************************************* takes customer security and our commitment to preventing fraud seriously.
Additionally, if our customer did not initiate this chargeback, they should consult their financial institution for help. If they reverse the chargeback with their financial institution, they may contact us to reactivate their products.
Thank you again for the opportunity to address the concerns presented by our customer.
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 26, 2025, our customers Website + Marketing Commerce (W+M) plan for the domain in question was manually renewed for five years.
On September 3, 2025, our customer contacted our Care support to report the abuse of their website.
On September 5, 2025, GoDaddy was notified that a chargeback was initiated for the W+M plan. The product was suspended from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers situation and encourage them to work with our Account Recovery team to regain access to their account by visiting this website:**********************************************************************************************************. If they reverse the chargeback with their financial institution, they may contact us to reactivate their products.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
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