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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I've been trying to delete a domain/service. I no longer own the email that's connected to it, so I can't receive a confirmation code to complete the process of cancelling. No one at this company can help me. I keep getting the same instruction that don't work over and over again. I've tried on previous occasions to do this as well with no luck. I just need to cancel and delete this service and domain. Not one person can help me. What am I suppose to do? Just keep paying for it? Keep getting charged for something that I'm not using and want to cancel? Very shady business practices.
Business response
04/24/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 20, 2017, our customer registered the domain name in question for a two-year term via online transaction.
On March 21, 2023, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with our customer. Before each renewal, we emailed renewal notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On April 19, 2024, our customer contacted our *********** and was provided with the steps to cancel the domain.
On April 21, 2024, the domain was successfully canceled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer wishes to close their account fully, they can review the steps in the following article: **************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyCustomer response
04/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
04/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Last year I transferred my domain to ********** Somehow, godaddy has reacquired my domain without my permission. I want my domains permanently released from godaddy.iguytech.com iguyshop.com They also after me closing my account and transferring my domain tried to retaliate saying that I violated their terms. No terms were ever violated. I terminated our relationship.Business response
04/19/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 29, 2023, our office notified our customer of **********************'s decision to end its business relationship with them after reviewing their history of interactions with our support staff. In our communication to them, we provided the authorization codes needed to transfer their domains to a new provider. Additionally, we prepared the domains in question for transfer. To date, our customer has not acted to initiate said transfers.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has shared the authorization codes again with our customer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
04/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
paid for 2 services $69 broker service - i thought it was domain order - i called imieditly they put me on hold for 10 min, i tried live chat could connect to anyone. $27.98 for domain back order, when i tried to put domain name in to buy as back order it says i cant buy the domain. i need both to be refunded.Business response
04/17/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 15, 2024, our customer purchased a Domain Backorder and our ********************* (DBS) in two separate transactions. Domain Backorders are a service that helps customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. DBS is a service that enlists GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of the domain name registration.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer contacted our Care Staff later that day and confirmed they did not want the products they purchased. Our Care Staff assisted our customer with canceling both of the purchases and providing our customer with a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
04/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
WHERE DO I START!!! MADE A FREE WEBSITE WHICH TOOK ME A ENTIRE DAY TO ADD MY PRODUCTS. FINALLY FINISHED THEN PURCHASED TO UPGRADE TO PREMIUM WHICH I SHOULDNT HAVE! ALL MY PRODUCT GOT DELETED AND THE CUSTOMER SERVICE IS HORRIBLE! NOT SURE IF ITS EVEN A REAL PERSON WITH THE RESPONSES I WAS GETTING! I WANT MY MONEY BACK AND THIS FIXED!Business response
04/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 12, 2024, our customer renewed their ******************* (***) Commerce Free trial for one month. Their website is built on this product.
On this same day our customer purchased an additional W+M Commerce for one month.
On April 13, 2024, our customer spoke with our Care team and was refunded for their purchase of the additional W+M Commerce plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the confusion caused to our customer. Their website is live and has products uploaded to it.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
04/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 4/9/24, I noticed a charge on my online banking that I never authorized. GoDaddy took out $175.99 and I never agreed to having the amount taken out of my account. See document. I have had an account with ********************** for years and they have never done any transactions without my authorization. I wanted to charge removed from my account and then I was going to use a different account for the payment. The charge was for their Conversations phone line. They said if I make any changes they threatened to cut off phone service, which would not allow for any business calls. They are unscrupulous. I want the charge removed from current account and put on a new account. In the future, I dont want them to ever make any charges without my consent.Business response
04/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 9, 2018, our customer purchased Smartline Basic for a one-year term via phone interaction. Smartline provides customers an additional Voice-Over-IP (VOIP) phone line for their business. Since then, they have automatically or manually renewed this product annually.
On July 13, 2023, their plan was converted from Smartline to GoDaddy Conversations. Conversations connects multiple communication channels, including their VOIP phone line, business SMS/MMS, and ******** for business.
On April 9, 2024, per their account preferences, ********************** automatically renewed the ********************* in good faith to honor agreements with our customer. Before this renewal, we emailed renewal notices, including on March 30, 2024, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
Later that same day, our customer contacted our Care team in an attempt to delay their billing date by ten days. They were correctly advised that their billing date could not be altered and that they would need to cancel the product to receive a refund. GoDaddy's Refund Policy is viewable at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to our Refund Policy and goodwill gesture, this office has provided a full refund for the most recent renewal of Conversations. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I am compelled to file a formal complaint against GoDaddy due to their failure to recognize a transaction, consequently leading to financial repercussions that I am currently facing.On February 15, 2024, I attempted to purchase a domain via GoDaddys platform, opting to use Klarna as my payment method. The transaction failed to process successfully on GoDaddys end, yet Klarna initiated charges amounting to a total of $292.66 for a transaction that ostensibly did not exist according to GoDaddy's records. Despite the failed transaction, GoDaddy has neither recognized the transaction nor facilitated any form of refund to Klarna, which would in turn allow for my reimbursement.Upon noticing the charge and the subsequent additional payments demanded by ******, I immediately contacted GoDaddy for clarification and resolution. GoDaddys response was that they had no record of the transaction on their end and advised that the funds should be automatically returned to my bank within 5-7 daysa refund that never materialized. This advice turned out to be inaccurate and misleading, contributing to the financial inconvenience and confusion I am experiencing.Despite evidence, including bank statements and communications with Klarna regarding the payments made for a transaction through GoDaddys platform, GoDaddy has failed to acknowledge their part in the transaction or to facilitate the necessary corrections.The lack of action from GoDaddy has directly resulted in unwarranted financial charges through Klarna, for which I have had to bear the cost without receiving any services or products in return.To resolve this matter satisfactorily, I request the following actions be taken by GoDaddy:Immediate recognition of the failed transaction and a direct collaboration with Klarna to ensure the reversal of all charges made to my account.Business response
04/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 15, 2024, our customer attempted to register a domain with GoDaddy. They opted to use Klarna to pay. Klarna works by making the payment for the customers purchase and then,Klarna will collect payment from our customer in 4 interest-free payments. This transaction attempt with ****** failed and our customer was not able to register the domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While GoDaddy has no record of the purchase, we have been in contact with our customer to collect more information so we can work with ****** to verify they are attempting to collect payment. We have asked them to initiate a refund for the payments our customer has already completed with them and asked that they cancel the remaining payments as the transaction failed on our end.
Our office empathizes with our customer and has confirmed that Klarna is processing a refund for the attempted transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddyInitial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a hosting plan from godaddy and currently migrating the websites to godaddy and for some reason the old account reappeared with the old cpanel and my domains were connected to that hosting which is some technical error and i requested through many calls reaching out to them the different issues that this old hosting account is cause with the domains and preventing them from propagating and the website remains down for days i had to fix one issue they kept saying that they were working on it so i moved the primary domain over to the new hosting account, i cannot find anyone that i speak with that has enough knowledge to fix these issues all im told repeated iterated is that theres a ticket i also have waited on hold many times for ************************************************************************************************ communication and understanding the request of customers and it should not take repeated calls reaching out to ******* to fix an issue they will also hang up and you have to start over the customer service is unprofessional and unskilled leaving me on hold after reaching a representative im placed on hold as they say they are speaking with a different department and tell me theres nothing they can do and the issue needs to be resolved someone has to be skilled enough to get this account straightened out so i can add domains and dns records as my website has the default nameservers given by Godaddy representative to a domain hosted elsewhere because of the old account is shows it already exsists when trying to add that domain. I filed this complaint because of days and hours of reaching out to their customer service and supervisors.Business response
04/12/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 12, 2024, one of our tenured hosting experts connected with our customer to address their concerns. As part of the resolution, our customer has been provided with a one-month renewal of their hosting plan at no cost to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently was charged for two domain names that I no longer needed. As such, I canceled the plan and asked to have the charges reversed. However, the charges were not and I was directed to obtain a form to complete for an "exceptions" request, although my initial request to not use the service was withing the guidelines of the purchase.I have subsequently contacted my bank to investigate these charges.Business response
04/08/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 3, 2024, two domain names auto-renewed, each for a five-year term, per our customer's account preferences.
On April 8, 2024, our customer contacted our ************* team to inquire about a refund for the recent renewals. Unfortunately, our Care Guide incorrectly advised that the transaction was not refundable.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the inconvenience this has caused our customer. Our office has provided our customer with a full refund for the transactions in question, and they can expect the funds to be posted to their financial institution within five to seven business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went online to purchase a product and was tricked by Go Daddy to purchase a domain. I dont even know what this is. I paid through Klarna. I contacted Go Daddy and they basically told me I was out of luck. I have paid $35 and have 2 more payments left. They are taking $17.50 out of my account on 4/12/2024 and another $17.50 in May. I dont have anything to show.Business response
04/08/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 18, 2024, via an online transaction through the GoDaddy website, our customer purchased our ********************* (DBS) in an attempt to obtain a domain that was not currently available for registration.DBS is a service that enlists our Brokers to try to connect with the registrant of a domain and negotiate a price to sell the domain to our customer. At the time of this transaction, a receipt was generated and sent to the email address on file after the transaction took place.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On March 11, 2024, our customer contacted our Care Team via phone to discuss their purchase and request a refund. During this interaction, they were properly advised about our refund policy which can be found at: ***************************************************/refund-policy. DBS is not refund-eligible.
We appreciate their candid feedback about our service levels.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We purchased a domain name from a godaddy.com affiliate through godaddy.com and when I talked with the sales rep was advised it was a 7-10 day transfer window. I called in on day 7, day 11, and day 30 and each time was told something different. $1500 was spent on the domain name as we were looking to launch the business (Veteran owned business at that which ********************* touts with his golf clubs) in March and thus had to launch with a different name and given the extended time to deliver the domain name it is no longer worth the $1500 price paid. Requesting a refund given the delivery timeline was not as agreed.Business response
04/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 20, 2024, our customer purchased the domain name in question via GoDaddy Auctions, selecting the Buy-It-Now option. GoDaddy Auctions is a service that facilitates the buying and selling of presently registered domain names by providing a venue and transaction facilitation process.
From March 22 to March 28, 2024, our customer contacted our support center multiple times to inquire about the status of the domain.
RESOLUTION:
GoDaddy has upheld its agreements with our customer, in good faith and honored its terms of service.
While we empathize with our customer's frustration, ********************** is not the registrant of the domain name in question and has no control over the transfer timeframe or domain availability post-purchase. The domain is currently on a 60-day lock at its current registrar. It will be available for transfer after May 18, 2024.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer response
04/09/2024
Please listen to your recorded calls during my multiple contacts. Multiple godaddy agents advised it was a 7-10 day transfer window. A godaddy affiliated business owned the domain name once it expired at the end of last year, please do not pretend that godaddy is a 3rd party bystander only in this transaction. At this point would prefer a refund of the funds spent.Business response
04/11/2024
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response.
While we empathize with our customer's frustration, ********************** is not the current registrar of the domain name in question and, unfortunately, has no control over the 60-day registry lock with its current registrar. The domain name will be available for transfer after May 18, 2024.
Our office remains available to assist once the domain is received. We can be reached at ***********************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddy
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Get a QuoteCustomer Complaints Summary
1,288 total complaints in the last 3 years.
454 complaints closed in the last 12 months.