Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2025 a debit of $6300 was paid from me through GoDaddy, to be received by Freedom Heating and Cooling for a new HVAC system installation. As of May 21, 2025, GoDaddy is refusing to release my funds for payment to Freedom. I called GoDaddy on May 21st, and spoke with "Tray", and explained my situation and if he could transfer me to the correct department. Tray was rude, and huffed that he had to transfer me. I was then transferred to the payment department. English was her second language and therefore her explanation was difficult to understand. Finally, I figured out that she only handles payments that are made through the app. I paid through the website by a provided link. I was transferred again to another payment department, where the hold time was over 10 minutes.The owner of *************** and Cooling has also tried to get his money released, and they refuse.I simple want my money returned to me so I can pay Freedom for services rendered.Thank you!

  

  Business Response

  Date: 05/22/2025

  Thank you for the opportunity to address the complaints concerns. 
  
  The complainant is not a customer of **********************, and we have not entered into any agreements with them. 
  
  We suggest the complainant continue working with the vendor they purchased services from. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy renewed a 3-year license for ********* Product for an employee that hasn't been with company for almost 3 years. The employee's name is **** *******. I called GoDaddy to let them know and tried to make them understand that it wasn't right for them to do that, but they didn't accept it. So basically, they deducted our checking account for an amount of $ ******** without our consent for a product that we are no longer using and/or need.

  

  Business Response

  Date: 05/22/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On April 4, 2019, our customer purchased several **************** 365 (M365) Email Plans for a three-year term.
  On April 4, 2025, per our customers' account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
  On May 8, 2025, they contacted our *********** and were correctly advised that the M365 was outside of GoDaddy's Refund Policy, which can be reviewed at the following link: ***************************************************/refund-policy
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While our refund policy does not typically allow for reimbursement in these circumstances, we empathize with our customer's situation. As a one-time exception, we are willing to offer a refund.  To proceed, they must first cancel the M365 by following the steps outlined here: ***********************************************************************************************
  Once the cancellation is complete, they may respond via this complaint or email us at *********************************************** to request their refund.  Additionally, we encourage our customer to review and manage their account settings to avoid unwanted renewals in the future.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my accounts about 3 to 4 years ago. They continue charging my bank account, eventhough I close the accounts. It also take more than an hour to get help and when they answer, they really do not want to really help.

  

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 18, 2020, our customer registered a domain name with Full Domain Ownership Protection (FDOP). FDOP is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the **** is downgraded. The steps to downgrade FDOP are found at: ********************************************************************************.

  The domain and FDOP have continued to auto-renew in accordance with our customers account settings. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent them email notifications of the pending renewal prior to taking renewal action as directed by them.

  Our customer contacted our Care Staff on May 19, 2025, but was not able to access the account to disable FDOP. They were directed to **************** to regain access to the account so they can delete the remaining products in the account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddy empathizes with our customer and encourages them to work with our Account Recovery Team to regain access to the account in question and delete the remaining products within.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a Canadian wellness brand operating under the official domain name ********. The domain *********, which is registered through GoDaddy, is redirecting to explicit adult content. This causes serious brand confusion and reputational harm to our business. Customers who intend to visit our site are misdirected to a site with content that is the complete opposite of our brands values and image.We submitted an abuse report to GoDaddy under the False or Deceptive Language category, clearly explaining that this redirection was deceptive, damaging, and likely in violation of their terms. However, we received a generic response stating that they could not determine illegal activity and advised us to contact law enforcementcompletely ignoring the issue of brand confusion and deceptive domain use.We are not claiming the content itself is illegalwe are reporting that using a deceptively similar domain name to redirect users to harmful content is a bad-faith use of GoDaddys services and violates GoDaddys own Terms of Service (Sections 4.1 and 5), which prohibit abusive behavior, brand impersonation, and deceptive or objectionable conduct. This is an abuse of the domain system that directly affects our business reputation and customer trust.We are requesting that ********************** escalate this matter for proper review and take immediate action to stop the redirect from ********* to adult content. We are seeking protection for our brand and a resolution to this ongoing harm.

  

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to address the concerns of the complainant.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
  
  While GoDaddy is the registrar of record for the domain *********, we have no affiliation with its current registrant or any associated business.
  
  At this time, the website does not resolve.
  
  That said, if the complainant believes they have a claim to the domain's registration, their legal counsel may want to review the Universal Domain Name Dispute Resolution Policy (UDRP) for steps in which to potentially move forward: *****************************************************************************************
  
  Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is a scam to steal money. I used the free trial and enjoyed it so I went to purchase when it was time to renew. A little message popped up from GoDaddy with a renew here button. I clicked it and was directed to GoDaddys payment page and amount, and paid. The website never renewed and was still prompting me to pay. After 3 calls, HOURS of holding, being cut off and told I cant hear you and hung up On, they refused to refund or credit the money. They apparently applied it to a non refundable year of a domain name - which I already own - and will not renew the website page until I pay more.

  

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at this link: ***************************************************.
  
  On May 9, 2025, our customer activated a free trial of **********************'s Basic Website and Marketing plan (W+M) via the GoDaddy website. W+M is our proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
  
  On May 10, 2025, they registered the domain name in question for one year through the GoDaddy website; at that time, they also attached the domain to their W+M plan.
  
  On May 19, 2025, our customer renewed the domain name for an additional year; shortly after processing this renewal, they contacted GoDaddy's ************* Team, saying they had not meant to renew their domain. They had meant to renew their W+M plan. They were correctly advised that time could not be removed from a domain name, but it was within our refund time frame if they elected to cancel it. They declined to cancel the domain. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has renewed our customer's W+M plan for an additional two months at no cost as a one-time courtesy. They will be responsible for the cost of all future renewals of their W+M plan.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In may 2024, I purchased website and email services from GoDaddy. However, in October of the same year, my POS provider offered the same services for free. As a result, I kept the domain service but migrated both my website and email to the new provider. Since then, I have not used GoDaddys website or email *********** 2025, GoDaddy automatically renewed these services without my knowledge or consent. I did not receive any notice beforehand and had not used the services at all. When I contacted customer support to request a refund, I was told that no refund could be issued because more than 7 days had passed.I strongly object to being charged for services I was unaware of and did not use, and I am formally requesting a refund.

  

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 29, 2024, our customer purchased a domain name for a three-year term and a Websites + Marketing Basic (W+M) plan for a one-year term via online transactions.
  
  On May 3, 2025, per our customers account preferences, ********************** automatically renewed the W+M plan in good faith to honor agreements with them. GoDaddy sent a renewal notice prior to expiration, on April 23, 2025. This notice informed our customer that the expiring item would be renewed in accordance with their account settings unless additional action was taken. Our customer was also sent an order confirmation upon the successful renewal of the plan in question.
  
  GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  On May 18, 2025, our customer contacted our *********** seeking to cancel the W+M plan and receive a refund. They were correctly informed the plan was no longer refund eligible.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We respectfully decline our customers request for a refund of the renewed services. They may wish to review our refund policy, shared below, for their convenience:  ***************************************************/refund-policy 
  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They put an auto renew on my product without my consent. i went in and changed it once i purchased it but it auto renewed today. I instantly called them to tell them i did not authorize the purchase and they told me there is nothing they can do. It auto renewed for two years when they offer cheaper options., i asked them to please reduce the renewal to one year and they said its to bad. Now i want a full refund and cancel it.

  

  Business Response

  Date: 05/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 16, 2023, our customer purchased a ****** registration of a *** domain name, via an online transaction.  By default, automatic renewal was enabled, but GoDaddy provides our customers with full control of their billing preferences, including the ability to disable automatic renewal prior to the billing date. 
  
  In our customers case, our records indicate that they disabled automatic renewal on various other products and services within their account, but the *** remained set to automatically renew.  As a result, on May 17, 2025, their domain automatically renewed for another 2-year term.  Our customer was sent several renewal reminders prior to the renewal date reminding them of the upcoming billing. 
  
  Shortly after the renewal, our customer disabled automatic renewal, and contacted our Care team seeking a refund.  They were correctly advised that *** domains are non-refundable, per our Refund Policy. 
  
  ***************************************************/refund-policy
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customers situation, theres no evidence that autorenewal was disabled for their *** domain prior to the renewal and these domains are not refundable.  As shared above, our customer disabled autorenewal after the billing occurred, which will prevent it from renewing in the future. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/17/2025

  mo it renewed today and I called today. It was not even 24hrs. I will be filing a complaint with the *** and removing any other products I have with them. It is a deceitful practice to automatically put autorenew on products. If *** provide me with an email proof ypu sent a reminder I will drop the case. I searched all my records and emails. I see nothing about this renewal. 

  

  Business Response

  Date: 05/19/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.  Per our Refund Policy, .AI domains are non-refundable.

  Our records indicate that reminder notifications were sent to the email on file within our customers account on March 27, April 17, and May 12, 2025.  These reminders all included the verbiage Your domains are about to auto-renew."  
  
  GoDaddy has no insight into what happens to an email after it leaves our system, how our customers ISP or email client handles the email once received, or whether the message is simply disregarded.

  By disabling auto-renewal for other products and services within their account, our customer has demonstrated that they have the knowledge and ability to manage their billing preferences.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  
  Office of the CEO GoDaddy

  
  

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy continues to bill my credit card for an account I requested to cancel over 2 years ago. Customer support emailed a link to access my account on the ******************** website for cancellation. The Godaddy website requested an uploaded copy of my driver's license to confirm identification, the name of the business, and a *** statement after providing the requested information I was still denied access to my account and could not cancel. **************** teams are also blocked from accessing my account with my photo ID. Fraudulent charges continue to accrue and are billed to my credit card because because GoDaddy will not allow access to my account for cancellation. I would like a refund of the fraudulent charges and the account completely cancelled for ***************. With a written statement that this account is permanently closed.

  

  Business Response

  Date: 05/19/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 19, 2021, our customer purchased a ********* ********** Email Plus plan and a domain name for a one-year term.
  
  On April 19 and 20, 2025, per their account preferences, ********************** automatically renewed the service(s) in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On April 23, 2025, they contacted our Care Team for assistance with canceling their renewal. Our Staff correctly informed them of the process to update the phone number on file without access to the account, which can be found here: **********************************************************************************************************
  
  On April 28, 2025, their financial institution initiated a chargeback against the service(s).
  
  On May 16, 2025, they submitted the Account Recovery (AR) Request.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Their AR was processed on May 19, 2025, and the phone number on file was updated.
  
  We respectfully decline their request for an out-of-policy refund for the M365 plan per our Refund Policy: *****************************************************************
  
  As their domain is still under the refund policy, we encourage them to contact our *********** for a refund.
  
  Additionally, if they wish to close their account fully, they can review the steps in the following article: *******************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was making some changes to by profile, noticed an option to look at GoDaddy's **,, I tried it. It reworte my site and I failed to have a web presence. Website went down because I tries your ** option, Called for support and they could not help. If I need to pay $300 fro another group to fix it. My suggestion was to delete the site and use the last backup which I have been paying for. They informed me that could not be done because the ** program changed the firewall settings and a backup would not work. I click the bottom to try your product, that I will admit to, But, you can not get my website back on line via a backup which I have been paying for years. THEN, they told me it would be up to 72 before this is fixed!

  

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer utilizes *********************** Economy Web Hosting as the hosting for their website.  

  On May 15, 2025, our customer activated a free trial of our Websites + Marketing product in their account. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. This activation made changes to our customers domain names DNS, redirecting the domain from their Economy Web Hosting to Websites + Marketing, bringing their main website offline

  Our customer contacted our *********** to address concern that the site had been taken offline. During this interaction, our staff assisted our customer with the purchase of *********************** WordPress Premium Support (WPPS), to enlist the help of a WordPress developer to assist with reactivating their hosting account. We apologize for any confusion our customer experienced.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has successfully connected with our customer to discuss their concerns. Their website is live and the purchase of WPPS has been refunded to an In Store Credit to use towards future new purchases or renewals.
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ********
  Godaddy hs reified my complaints and refunded me for the services I had to use too get my site running again. They also took additional steps to clear up some of my proiudctus and gave me credit for the inability for the backup to work. I am very satisfied with the results, I just regret them time it took to resolve.
   
  

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep concern and frustration regarding the ongoing inability to access my GoDaddy account, which has persisted for over 48 hours. As a loyal client of GoDaddy for the past decade, managing over 110 business websites, including critical university and municipal sites, this disruption is severely impacting my operations and client commitments.Account Details:Client Name: ******* ***** Business: Kmarks ************** Solutions Account Type: Reseller Account Support Ticket Number: ART-****** Summary of the Issue:Duration of Inaccessibility: Over 48 hours ************************************* website updates, data server modifications, and client information access Immediate Consequences: Inability to fulfill client requests, including critical updates and access provisions Despite reaching out to customer support and submitting the aforementioned trouble ticket, I was informed that no further assistance could be provided. This response is unacceptable, given the scale and importance of the services tied to my account.Impact Assessment:Client Trust: Erosion of client confidence due to unfulfilled service commitments Business Operations: Halted projects and potential financial losses Reputation: Risk of reputational damage due to perceived unreliability Requested Actions:Immediate Restoration: Expedite the process to restore full access to my account.Transparent Communication: Provide clear and regular updates on the status of the issue.Preventive Measures: Outline steps to prevent such occurrences in the future.I urge GoDaddy to treat this matter with the utmost urgency. The prolonged inaccessibility not only hampers my business operations but also jeopardizes the trust and satisfaction of my clients.

  

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On January 24, 2024, our customer updated their Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account. 
  
  On May 15, 2025, our customer connected with our ************* Team for assistance accessing their account. Our Staff properly informed them of the process to remove 2FA, which can be found here: ***********************************************************************
  
  On May 16, 2025, our customer submitted a request to our Account Recovery Team (AR) in an effort to remove 2FA from the account in question.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer's frustrations, ********************** has a vetted process to aid in removing 2FA.
  
  On May 16, 2025, our AR Team disabled the 2FA on our customer's account. We recommend they set up 2FA again and add a backup 2FA method like an authenticator app or a second phone number. They can find instructions at this link: ***********************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy