Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently renewed my email service with GoDaddy but chose not to renew my domain. When speaking with the representative, I was informed that I could renew my email for a year without renewing the website. However, my email has not been receiving any messages since September 30, 2025.When I contacted customer support, I was told that I must renew the website domain in order to receive emails. I explained that I do not want the website and requested a refund for the email renewal since I cannot use the service. The representative then stated that a refund could not be issued because it was past the seven-day ********* is unreasonable to deny a refund for a service that is unusable unless an additional product is purchased. If renewing the email alone does not allow functionality without the domain, that should not have been offered as an option. I respectfully request a refund for the email renewal, as I should not be pressured into renewing a domain I do not need just to access my paid email service.

  

  Business Response

  Date: 10/15/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, available at ***************************************************.
  
  On September 23, 2024, the customer purchased the domain name in question and an Email Essentials (**) plan, each for a one-year term via the GoDaddy website.
  On September 23, 2025, the domain expired due to non-payment. Our records show no contact from the customer to our Care Team regarding the expiration.
  On September 24, 2025, the customer manually renewed their ** plan for an additional year via the GoDaddy website.
  On October 14 and 15, 2025, the customer contacted our Care Team via online chat to inquire why their email was not functioning. During these interactions, they were correctly advised that ** plans require an active domain name. They also requested a refund for the ** plan renewal and were correctly informed that the request fell outside of GoDaddys Refund Policy, which can be reviewed ***************************************************.
  
  Resolution:
  GoDaddy upheld its agreements with the customer in good faith and honored its terms of service.
  As previously advised, only the domain registrant controls the email accounts associated with it. A domain is required to create, manage, or remove email addresses.
  As a one-time courtesy, we have provided the customer with a one-year renewal of their domain name at no cost. They will be responsible for all future renewal costs.
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 10/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a previous customer and have been for a few years. I cancelled my email service and thought it would not affect my domain. However, it did. I tried to renew my domain (it's only been a week) and they are charging me an additional $$80 plus the $21 domain hosting fee. I explained that was too expensive and tried to get some assistance. They agreed to not charge $21 and insist that I pay the $80 dollars. The supervisor I spoke with assured me that no one could do anything about the $80 fee. When I asked to speak with someone else in management, I was told that no one would be available for a few more hours. I am very disappointed in this treatment, and I feel that the cost is extremely high. Go Daddy is offering new customers a domain at .99 cent and existing customers nothing.

  

  Business Response

  Date: 10/10/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On September 21, 2023, our customer registered a domain name and purchased a ********* 365 (M365) email plan, each for a one-year term, through an online transaction.
  
  On September 26, 2025, per their account preferences, ********************** auto-renewed the domain and M365. Renewal notices were sent before expiration, notifying them that expiring items would renew automatically unless action was taken. Account management is a customer responsibility.
  
  That same day, they contacted our *********** via online chat to request cancellation and a full refund. Our team processed the cancellation and issued the refund as requested.
  
  On October 10, 2025, they contacted our *********** to recover the domain name. Our team correctly advised that the domain had entered the standard expiration timeline and would now require payment of the Domain Redemption Fee, as outlined here: *******************************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with them, the redemption fee must be paid to recover the domain name.
  
  If they wish to proceed, they may contact our *********** 24/7 at ************.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against GoDaddy and its payment division, GoDaddy Payments, for what I believe are unfair and discriminatory business practices.I have been a GoDaddy customer for over five years, operating my small business, Joints and Joggers, which provides inclusive fitness and wellness services for the ***************** Recently, when I finally expanded my business to include online payments through GoDaddys platform, my merchant account was suddenly terminated without any legitimate reason or warning.The termination notice referenced a vague risk policy violation, but GoDaddy has refused to explain what that means or provide evidence. At the same time, theyve blocked my ability to close my account, leaving me stuck with their products while cutting off my payment access. This feels retaliatory and discriminatory particularly given that my business is openly LGBTQ+-owned and serves a diverse clientele.For five years, Ive maintained my GoDaddy account in good standing. The timing of this termination, coinciding exactly with my business expansion, appears targeted and unjustified. Their actions have caused me financial loss, professional disruption, and emotional distress.I request that the BBB investigate GoDaddy for:Discriminatory and unfair treatment of small and LGBTQ+ businesses.Failure to provide transparent reasoning for account termination.Preventing account closure while denying access to earned funds.I am asking for a full review of my case, release of my withheld funds, and an explanation for this decision. I can provide supporting documentation, including screenshots and correspondence from GoDaddy. They need to be held accountable for their predatory practices Thank you for your time and attention to this matter.

  

  Business Response

  Date: 10/13/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.? 
  GoDaddy takes customer security and our commitment to preventing fraud seriously. After our Verification team reviewed our customers' GDP account, they were informed that GDP could not provide them with services due to a violation of GDPs Risk Policy.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We understand our customers frustration regarding this matter and that this is not their preferred resolution. With that being said, the decision is final. 

  Further information regarding potential reasons why we may close accounts can be found here at this link:? *****************************************************************************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a domain on Go Daddy somehow a website package got purchased. We never even opened it and they refusing to give us $130 back. It was notdone intentionally by us. It was done 10 days ago and they only have a seven day return policy she said they sent us something on but we didnt even know we had purchased it so we didnt know to look for it. They are basically keeping our money for something we never used. They also told us that they sent us a receipt on it, which they never did. Weve looked in our spam. We did get a receipt for the purchase of the domains that we purchased from them, but did not receive one for this purchase, so I fully believe it is a scam we had called our credit card company and it reported it.

  

  Business Response

  Date: 10/08/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On September 25, 2025, our customer purchased our Websites + Marketing (W+M) Basic, for a one-year term via online transaction. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.

  Our customer contacted our *********** to request a refund for W+M on October 7, 2025. During these interactions, our staff properly informed them the product was not eligible for refund, per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we understand and empathize with our customers frustration, our staff have properly informed them of GoDaddys policy. As such, we respectfully decline their request for an out-of-policy refund.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having trouble adding my **** card to pay for my hosting bill. My card is valid and working. I would like to add my card to my account to cover hosting later this afternoon. My calls are always being routed to a foreign customer service agent, that doesn't speak clear English or they are difficult to work with. It is very inconvenient and I would like to speak with a manager from *****************.

  

  Business Response

  Date: 10/10/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  GoDaddy is a global company with customers and employees located throughout the world. Our ************* representatives undergo extensive training to provide quality support regardless of location. We route customers to the next available representative to minimize wait times and provide efficient service.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our records indicate that our customer contacted our ************* Center on October 7, 2025. At that time, our Payment Processing team successfully removed our customer's card from our security blacklist, and they were able to successfully renew their hosting plan. This matter appears to have been resolved through our standard support channels.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  

  
  Kindest regards,
  
  ****** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a service from GoDaddy a year prior. I had received their services then and had plans to cancel as I wasnt pursuing that business plan. I had reached out to GoDaddy a week or 2 after the charge was seen on the account as I had believed that it was cancelled along with my other subscriptions I had with other sites. I had requested for a refund which they had mentioned to me it wasnt possible, no problems. They had requested a late refund request which was denied. I later find out that it was the second or first *** who I had talked to who had also deleted the account instead of deactivation for future charges onwards. I had reached back out that If I was not allowed a refund the account services should not go to waste if Im already paying for it in case I was to use the name of domain for other business plans with my current business. I was told by ***resentative that the last *** had accidentally deleted the account instead of cancellation which was a mess up from their side. Was told there would be a possible solution for either a refund or some fix since I had not received service for 2 months after reaching out multiple times. I was denied the account back as well, which is what I understood from last phone call since they cant bring a deleted account back which was confusing. 3 attempts have been submitted which a solution is not being reached to as my money is gone along with any services still possible. My goal is that if it was a mistake upon their side, they should at least attempt to give me the refund I was asking from the start or make amends and do something for the services I have not received for quite a bit of time now. I was told that they would investigate with the *** who had made the mistake and see if they can fix the account and get back with me.Have not received anything from them. Have called multiple times for hours upon hours and ran into loops to even get the account back at least. No solution. Denied multiple times.

  

  Business Response

  Date: 10/11/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 10, 2023, our customer purchased an email plan via an online transaction for a one-year term.  Per their account preferences, the plan automatically renewed in 2024 and most recently, on June 10, 2025.  Per our Refund Policy, email plans are refundable within 7 days of purchase, upon cancellation. 
  
  On June 29, 2025, our customer contacted our Care team seeking a refund of the email plan.  They were correctly advised that it was outside of refund eligibility, and a refund exception request was submitted.  In order for a refund exception to be considered, the product in question needs to be cancelled.  In this case, our Care team cancelled the email plan, however, our Refund Approval Team found no justification to make an exception to our Refund Policy. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On September 30, 2025, GoDaddy was notified that our customer submitted a chargeback/dispute for the transaction in question.  This chargeback was resolved in our customers favor on October 4, 2025, and the funds associated with the transaction have been returned to them.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to create an online store last year and had nothing to sell so Godaddytext said I didnt qualify.. I had already paid them so they refunded my money(banks had to get involved). Fast forwarded august, my ********* word stopped working, I called Godaddytext and purchased a years worth of ********* word. 260. Then within a week Godaddytext charged my card419.00. The banks clawed it back but gave it back to Godaddytext within a week. Godaddytext says a third party is involved and they will decide where the money will go. She refused to send anything. I did not authorize this charge. I dont have anything from them. Please help

  

  Business Response

  Date: 10/10/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, they acknowledged and accepted our agreements, available at ***************************************************.
  
  On July 18, 2024, our customer registered several domains and purchased a ********* 365 (M365) plan for a one-year term.
  
  On August 15, 2024, they purchased our Website + Marketing (W+M) ********************** for a one-year term. This service includes a one-time custom website build using our W+M hosting product.
  
  On November 11, 2024, they purchased our ****************** Premium (***) for a three-month term.
  
  On November 20, 2024, it was determined that the *** would not work for them, and the plan was cancelled and fully refunded.
  
  On August 7, 2025, per account preferences, ********************** did not auto-renew the domain and M365. Renewal notices were sent before expiration, notifying them that items would expire unless action was taken. Account management is a customer responsibility.
  
  On August 11, 2025, they contacted our *********** to inquire why their email was not working. At this time, our staff assisted in renewing the domain and M365 that had failed billing.
  
  On August 20, 2025, per their account preferences, ********************** auto-renewed their W+M in good faith to honor agreements with them.
  
  On September 6, 2025, GoDaddy received a chargeback notification from their financial institution related to the W+M renewal transaction.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we understand their concerns, the chargeback process restricts our ability to take further action, as it may take up to 95 days to resolve fully, on December 9, 2025.
  
  We strongly encourage them to actively manage their account settings to avoid future unwanted renewals.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:10/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Full Domain Protection plan from GoDaddy for my domain bygginginter.com.The plan is fully paid and active until 2028, as shown in the attached billing history. However, it was recently removed in error from my domain 29 September 2025. When I contacted GoDaddy customer support, they confirmed that the protection was removed but refused to reinstate it instead, they told me to buy the same plan again, even though I have already paid for it through 2028.This means I am being asked to pay twice for the same service, which is unfair and inconsistent with GoDaddys own records.I am not asking for a refund or any compensation only that GoDaddy restore my existing paid Full Domain Protection plan to my domain bygginginter.com.I have attached my billing proof (showing the plan is valid through 2028) and a copy of the support transcript where GoDaddy refused reinstatement and refund. and the current domain status (with no protection)

  

  Business Response

  Date: 10/09/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our records indicate that on September 29, 2025; without the assistance of our Care team, our customer accessed their ********************** account, unlocked the domain name in question and cancelled the ****************************** associated with the domain name. ***************** services are discussed in the Help article at ***********************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time courtesy to amicably resolve this matter, GoDaddy has re-added ****************************** to the domain name in question at no additional cost to our customer. An order confirmation has been sent to them via a separate correspondence.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy sent me warning emails to renew my expiring website, and an attached email. I did NOT renew because I no longer needed this website, nor the email. Unbeknownst to me, they set my items to "auto renew" and charged me for 3 items without authorization. The charged me for a website along with an email in one transaction, then in another transaction ANOTHER email address that I never used:3906357744 9/27/2025 $95.88 USD ********** 9/25/2025 $515.76 USD In addition, they NEVER replied to my emails or texts to cancel/refund these items.

  

  Business Response

  Date: 10/09/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On September 25, 2024, and September 27, 2024, our customer purchased two separate Websites + marketing (W+M) Commerce plans for a one-year term via online transactions. Both purchases also included a one-year free trial of Microsofts Email Essentials.

  On September 25, 2025, per our customers account preferences, ********************** automatically renewed W+M and Email Essentials in good faith to honor agreements with them. On September 27, 2025, GoDaddy renewed the Email Essentials plan associated with the second initial purchase. Our attempt to renew our customers second W+M was unsuccessful.

  GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above and were also included in the email notices sent to our customer on September 12, 2025, September 18, 2025, and September 20, 2025.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Chargebacks have been initiated against the transactions, withdrawing payments made to GoDaddy. We are willing to issue refunds for the renewals; However, the products remain active in our customers account. To proceed, we ask that they follow the below instructions to delete the products before october 17, 2025. Once deleted, they can connect with our office via email to *********************************************** to request a refund.

  ***********************************************************************************************

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details:On September 8, 2025, I paid GoDaddy.com $2,969.83 for the creation of a small e-commerce website. The service was sold to me as a turnkey website development project that would be completed in a timely ********* of October 3, 2025nearly five weeks laterthe website was still not completed. During this time, I spoke with three to four different managers, each of whom assured me the project would be delivered within just another week. However, each promised deadline passed without completion, and excuses continued to be provided.Due to the repeated delays and lack of delivery, on October 3, 2025, I requested the project be canceled and that I receive a fair refund. I specifically requested a refund of three-quarters of the original amount ($2,227.37), as the website was never completed. I was informed that GoDaddys policy only allows for a $700 refund, which I believe is unfair given that the contracted servicea completed websitewas not provided.Desired Resolution:I am requesting a refund of $2,227.37, which represents 75% of the amount I paid. This reflects a fair resolution, as GoDaddy failed to deliver the service that was promised and agreed upon.

  

  Business Response

  Date: 10/09/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On August 18, 2025, our customer purchased our *********************** (WDS) Premium for a one-year term via telephone transaction. This service enlists GoDaddys *********************** team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our *********************** team before the site can be built.

  This purchase also included ************* which is a quarterly service that gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed. Between August 19, 2025, and September 30, 2025, GoDaddy attempted to work with our customer to the best of its ability and satisfy their design needs.

  On October 3, 2025, a member of our Escalations Team connected with our customer to discuss their concerns. A partial refund was issued in accordance with GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We understand and empathize with our customers frustration. While we respectfully decline their request for a 75% refund, a member of our *** Management team has connected with them to increase the initial refund to 50%, in addition to a refund of their purchase of ************* as a gesture of goodwill.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 10/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****