Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early October I cancelled my service with GoDaddy (website and email) because my company is no longer doing business. Shortly after cancelling I began traveling and was out of the country until returning home on November 18 and had limited to no cell service for the duration. Upon returning I checked my credit card balances and found that Go Daddy had charged me for a 2 year renewal for services I had cancelled. I attempted to resolve this with GoDaddy multiple times and they refuse to reverse the unauthorized charges or cancel the service and issue me a pro-rated refund. They claim that even though I cancelled my service, which clearly means I no longer want the services, that I had to cancel the auto-renew as well, because auto renew is THEIR default setting which is not affected by cancelation of services. In chat with GoDaddy I was told auto-renew was still activated even though my account shows as discontinued. I was unable to navigate the website on my own to disable the default auto-renew so an customer service *** had to give me a direct link to disable the auto-renew. That is a dishonest business practice to default to auto-renew after a customer cancels their service, not inform the customer that the service they no longer want is going to automatically renew, and make it impossible to even find the auto-renew default option. GoDaddy claims they only have a 5 day return window and since I was out of the country without cell service and unable to check my credit card balances they will not refund my unauthorized charges. They are not even willing to cancel my current unwanted services and issue me a pro-rated refund. I have friends who just went through this same scenario with GoDaddy and received the same poor outcome so this is obviously an ongoing scam with this dishonest and shady company.

  

  Business Response

  Date: 12/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 13, 2025, per our customers account preferences, ********************** automatically renewed an active Websites + Marketing (W+M) service, and an active ********* 365 Email Essentials plan, each for a two-year term, to honor agreements with our customer. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
  
  Additionally, in accordance with our customers account preferences, on October 14, 2025, GoDaddy automatically renewed an active domain name registration for a two-year term.  GoDaddy proactively sent notices to our customer on September 14, September 28, and October 9, 2025, informing them that the services would automatically renew unless action was taken.  GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer did not contact our Care team until November 19, 2025, and has been properly informed the services are beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy
  
  Our customer has since disabled the automatic renewal setting associated with the services in question.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/02/2025

  I do not accept the fact to go daddy will not discontinue my service and issue me a prorated refund. Go Daddys customer service is deplorable, and their business practices are despicable and dishonest.

  As mentioned numerous times in chat messages with Go daddy as well as my complaint to the BBB, I was out of the country with limited to no cell service until November 18. As soon as I noticed the unauthorized charge, I attempted to resolve the issue with Go Daddy.

  it is disgusting that a multi billion dollar revenue company will not work with a customer to refund an unauthorized charge

   

  

  Business Response

  Date: 12/03/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  While we empathize with our customers billing frustration, we stand by our previous response. GoDaddy proactively sent multiple email notices to them to inform them that the services would automatically renew unless action was taken. Our customer did not take action, and the services were automatically renewed in accordance with their account preferences.  The transaction remains ineligible for a refund.  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy

• Initial Complaint

  Date:11/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FRAUD ATTEMPT: $99 BROKER SCAM + UNAUTHORIZED CART MODIFICATIONS NOVEMBER 13, 2025 - RECORDED CALL (16:50 duration):Agent "*****" falsely claimed my domain ************* was "SOLD TO A THIRD PARTY" and demanded $99 "non-refundable broker fee" to "negotiate with private buyer."VERIFICATION: Domain was NEVER sold. ************* prove this. The "private buyer" was fabricated. The $99 fee was a SCAM.UNAUTHORIZED ACCOUNT MODIFICATION:After I EXPLICITLY REFUSED to buy alternative domains, ***** added $900+ of domains to my cart WITHOUT MY AUTHORIZATION.PROOF: GoDaddy's automated email (Nov 13): "Make your dreams real. The tools you need are waiting in your cart."Cart contents:- .AI Domain + Protection - .NET Domain + Protection - .INFO Domain + Protection Cart was later mysteriously emptied (not by me).AUGUST 2025 - PATTERN OF EXTORTION:Dashboard showed domain expires 2026. Support demanded $80 "redemption fee" anyway. Domain REMOVED from account. Only restored after ***** threat.NOVEMBER 25, 2025 - CEO REJECTION:Office of CEO ******** characterized documented fraud as "misunderstanding" and rejected compensation.EVIDENCE:- Recorded phone call ******** fraud attempt)- GoDaddy cart email (unauthorized modifications)- WHOIS screenshots (domain never sold)- 5-year payment history IMPACT:- $10 transfer fee to escape fraud - 5+ hours resolving - Emotional distress (told domain was "sold")- Migrating 72 client domains from GoDaddy COMPLAINTS FILED: *****, FTC, SC Attorney General REQUESTED: $5,000 for documented fraud, unauthorized modifications, extortion pattern, time, and emotional distress.MINIMUM: $2,800 + no-retaliation guarantee

  

  Business Response

  Date: 12/03/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 17, 2020, our customer registered the domain in question for an initial one-year term.   
  
  Our customer chose to enroll their domain in Domain Protection, designed to prevent a domain from being lost due to billing issues.  Information on Domain Protection can be found here:  ****************************************************************;
  
  On April 18, 2025, our customers domain failed billing.  Their Domain Protection subsequently renewed their domain for an additional year. 
  
  On July 22, 2025, our customer contacted our Care support team and was informed the domain was under Domain Protection and in Redemption status requiring a fee to redeem it.  Information on Redemption can be found here: ******************************************************************************************;
  
  On November 13, 2025, our customer again contacted our Care support team. Unfortunately, our customer was given incorrect information regarding the status of the domain and how to redeem it. 
  
  On November 15, 2025, our customer again contacted our Care support team.  ******** team was able to assist our customer with redeeming their domain and waiving the Redemption fee as a goodwill gesture. Our customer expressed satisfaction with, sharing they were sure the previous interaction was an honest mistake. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We appreciate our customers candid feedback.  As an additional goodwill gesture we have refunded the recent renewal of the domain. 
  
  While we empathize with our customer, we respectfully reject their request for additional compensation.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  
  Office of the CEO | GoDaddy  
  

  Customer Answer

  Date: 12/04/2025

  I REJECT GoDaddy's response. It contains false statements and ignores the core fraud complaint.

  
  

  FALSE STATEMENTS:

  
  

  1. FABRICATED JULY 22 CONTACT

  GoDaddy claims I contacted them July 22, 2025. This is FALSE. My phone records, email records, and chat history show NO contact on July 22. GoDaddy is fabricating interactions.

  
  

  2. MISREPRESENTED "SATISFACTION"

  GoDaddy claims I was "satisfied" on November 15. I made that statement after 1h44m of exhaustion to de-escalate. Immediately after, I: transferred domain to ********** (Nov 17), filed *****/FTC/***** complaints, sent legal demand. Not "satisfied" actions.

  
  

  CORE COMPLAINT IGNORED:

  
  

  NOVEMBER 13 FRAUD (RECORDED CALL - 16:50 duration):

  Agent "*****" falsely claimed my domain was "SOLD TO THIRD PARTY," demanded $99 "broker fee" to negotiate with "private buyer."

  
  

  PROOF domain was NEVER sold:

  - WHOIS records show domain remained with GoDaddy

  - "Buyer" didn't exist

  - $99 fee was SCAM

  - I HAVE CALL RECORDED

  
  

  UNAUTHORIZED CART MODIFICATIONS:

  After I REFUSED to buy alternatives, ***** added $900+ to my cart WITHOUT PERMISSION.

  
  

  PROOF: GoDaddy's email (Nov 13): "Make your dreams real. The tools you need are waiting in your cart"

  Contents: .AI, .NET, .INFO domains + protection

  
  

  Cart later mysteriously EMPTIED (evidence destruction).

  
  

  RETALIATION:

  After posting warnings, GoDaddy employee "**** Hope" (profile shows GoDaddy branding):

  - Friend requested me (Nov 24)

  - Commented "what's wrong?" on my post

  - Attempted access to my client list

  - Screenshots available

  
  

  EVIDENCE:

  ? Recorded call (fraud attempt)

  ? GoDaddy cart email (unauthorized modifications)

  ? WHOIS screenshots (domain never sold)

  ? Phone records (no July 22 contact)

  ? ******** surveillance screenshots

  
  

  RESOLUTION DEMANDED:

  $5,000 - NON-NEGOTIABLE

  
  

  For: Documented fraud, unauthorized modifications, fabricated records, retaliation, emotional distress, 5+ hours resolving, 70+ client reputation damage.

   

  Respectfully

  **** *******

  ****************************

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had website services done July 2025 by this company. They did a subpar job, and I ended up doing a lot of the text on the website myself. I financed this through ******. I got no business from this website at all, and ran into financial difficulties where I could not pay the installments to ******. so I decided to cancel services beginning in November. I asked Go Daddy to refund Klarna for the remaining 8 months since I paid into it for 3 months and I am not getting any more services and should not have to pay for something I dont have. Go Daddy is refusing to pay, yet theyve been paid in full for services they are not providing.

  

  Business Response

  Date: 12/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 14, 2025, our customer purchased *********************** ******************************** (WDS) with three months of hosting, via the GoDaddy website. 
  
  From July 17 to August 14, 2025, our WDS worked with them, to create a website to their specifications. On August 14, they agreed to accept and publish their website. 
  
  On October 14, 2025, based on their account preferences, ********************** attempted to automatically renew the plan in good faith to honor agreements with them. However, we were unable to process their payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer advising that their plan was at risk of cancellation unless additional action was taken. The plan was subsequently canceled on November 3, 2025.
  
  On October 31, 2025, they contacted our Care team and requested a refund for their WDS build, and were properly informed the service was beyond refund eligibility, per GoDaddy's Refund Policy at ***************************************************/refund-policy
  
  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We respectfully decline our customer's request for an out-of-policy refund, as their WDS build was delivered in a timely fashion, and completed the paid-for life-cycle. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 12/02/2025

  The basic website was NOT built to expectations, it needed several revisions. I ended up typing most of the text myself and doing most of the work here myself. Grossly overcharged for this. This is a service I paid for. I cancelled it due to non- performance from website and financial challenges. I am not currently getting this service. I paid into the 3 months of service I got. Go Daddy has been paid in full for this service by ******, their payment partner, so naturally they dont want to refund any money not even a partial refund to Klarna and are passing this debt unto me, now for services I am not getting. This is called THEFT. I have currently read many ******** testimonials of unhappy customers being grossly overcharged, not refunded, not helped, outsourcing customer service overseas, and charged for no reason. Furthermore, I have cancelled my domain name with Go Daddy with 3 months remaining. I asked for a refund for the 3 months and was denied. Once again, I paid for a service now I am not getting. This proves my point even more.  Go Daddy needs to be reported for theft, unethical, unscrupulous, shady, and unprofessional business practices not only towards their many customers but also towards ****** their partner as well. The truth and evidence here speaks for itself.

  

  Business Response

  Date: 12/04/2025

  
  Thank you for the opportunity to address our customers additional concerns. We stand by our previous response.
  
  Our customer signed up for *********************** ******************************** (WDS), including 3 months of hosting. They chose ******, a global payment provider offering buy now, pay later options. While the original hosting plan has expired, deferred Klarna payments remain pending.
  
  We must respectfully decline the refund request for the expired ************ as it falls outside our Refund Policy.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Regards,
  
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:11/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't view the video on my website. I contacted your customer service on 11/25 at approx. 12:30 pm and spoke with ***** (a female). After spending approx. 20 minutes on the phone, I was told that she could see my video on her computer and phone and that I would have to purchase something that I think she called ********** in order to potentially fix it. I won't purchase that. I'm told that I can post a video and believe it's up to you to ensure it can be viewed. Please fix my video or I will consider choosing another web service. My site is ************** and my customer# is ********.

  

  Business Response

  Date: 11/26/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 18, 2025, our customer purchased a domain name and Websites + Marketing (W+M).   W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website. 
  
  On November 17, 2025, our customer contacted our Care support team regarding a video not playing on their mobile device.  Our customer was was correctly informed that this is associated to a known issue which our developers were working diligently to resolve. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and appreciate their candid feedback.  GoDaddy strives to provide the best service levels in the industry. 
  
  Our office has engaged our internal teams regarding this issue and is working with them to resolve it as quickly as possible. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 11/27/2025

  You sell a website builder that includes option to post a video. This option doesn't work. You then request more money from the customer in order to possibly make it work. I'll be looking for another website builder and will also tell everyone I know to as well.

  

  Business Response

  Date: 12/04/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  Our office is engaging with our internal teams to resolve this as soon as possible.  We are sorry for any inconvenience this may be causing.   
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:11/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged me a higher amount than the manger stated and showed me in my cart. The charge too two days to post and I have never been able to reach the manager agagin. I called every day and one manager told me the manager should not have charged not have charged me $ 271, that the price charged is what is should be.

  

  Business Response

  Date: 11/26/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On November 27, 2018, our customer purchased Websites + Marketing (W+M).  W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.  Our customers *** continued to renew within their account, with the most recent renewal occurring on November 4, 2025. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and appreciate their candid feedback.  
  
  Our office is continuing to review multiple interactions with our Care support teams related to our customers concerns.   
  
  We have reached out to our customer separately from our office and look forward to connecting with them to address their concerns to their satisfaction.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:11/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Urgent: Claim of Domain Theft for ************* Dear Go Daddy,I hope this message finds you well. I am writing to address a serious issue concerning my domain, *************, which I originally registered in 2002 on your platform. It has come to my attention that the current owner of the domain has unlawfully acquired it while it was still under my contract and has changed the *** settings without my consent. I believe a simple investigation would reveal the details of this situation.Furthermore, I have substantial evidence supporting my claim, including a Skype conversation where the individual admits to hacking my account and acknowledges that I purchased the domain again at 14. This situation is concerning, and I am seeking your assistance to reclaim my domain and rectify this matter.I also own ********************* despite not owning the domain which is impossible for you need utilization of ************* in order to get the code for authorization. Additionally, I entered in several reports where GoDaddy colleagues have denied that it shows ***** **** is my trademark that says live on ********* and it is in breach of my trademark. I also own the copyright The Fishing Adventures of ***** ****. I even have it tattoed on me ***** on the left wrist and **** on the right wrist. I even have a live journal that dates back to *************************. The drop dates reveal that he stole it. All of the archives are still attached to the website which prove its stolen cause they are live and the ftp is what I made. Its a crying shame and you guys should be ashamed of yourselves to try to make someone to pay ***** to someone who admitted they stole a domain on their stolen Skype from a domain they original bought in 2002 and kept renewing. My stage presence even inspired ***** ****/ ***** **** which won an **** on Glee and Saltburn.Please let me know how we can proceed to resolve this issue as soon as possible. If I had ************* back = full circle.

  

  Business Response

  Date: 11/30/2025

  Thank you for the opportunity to address the complainants concerns.
  Regarding the domain name in question, *************, while GoDaddy is the registrar of record for this domain, we have no other affiliation with the current registrant.
  What the complainant has described appears to be a dispute between themselves and another party. GoDaddy is unable to become involved in third-party disputes. If the domain name is in an account which they do not control, they would likely need to discuss potential options with their legal counsel on how to move forward.
  They may also wish to review our Uniform Domain Name Dispute Resolution Policy located here:*****************************************************************************************************?
  RESOLUTION:
  With that said, while GoDaddy cannot take sides in a third-party dispute, we are more than willing to follow the outcome of any court orders submitted regarding this matter. Details on where these documents may be submitted can be found at: ***************************************************************************
  Thank you again for the opportunity to address the concerns presented by the complainants.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:11/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased their $99 website for years for my husbands business. He dissolved this business, canceled within their range, they refused to give him a refund even with his email proof of cancelation and then told him that he couldn't even use the site without a refund and he would have to pay another $35 to add an email he obviously didn't use anymore because he dissolved his business. This is exactly the shady kind of business that is being sued over and over for faulty issues with being able to cancel! We are a small family and in bankruptcy and need this money! $100 may not seem a lot to them but it is worlds to us.

  

  Business Response

  Date: 11/24/2025

  Thank you for the opportunity to address our customers' concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 30, 2025, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before its expiration, including on October 15, 2025, informing them the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences.?Customers may log in to their account at any time and modify those preferences.?Account management is a customer responsibility. 
  
  On November 6, 2025, our customer contacted our Care Team to request a refund. They were informed correctly that their transactions were beyond refund eligibility. GoDaddy's refund policy can be viewed here: ***********************************************************************;
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility. 
  
  We encourage our customer to take an active role in managing their account settings, which may help avoid further undesired product renewals. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** M
  Office of the CEO - GoDaddy 

• Initial Complaint

  Date:11/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to have my account setup through **********************. It was originally set up wrong. They informed be three times it was fixed. Come to find out it has never been fixed. I called to question it after even more money was taken in May for the same item then again in August. The gentleman refused to put his superior on the phone or have them call me. He explained that my account was going to get escaladed higher up and I would not receive any more charges. Since then I have not received a refund for the previous charges no one has called me and I have received two more charges. I would like the amount they have taken plus the interest that has been applied to my card.

  

  Business Response

  Date: 11/25/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has connected with our customer to address their concerns.  They have been issued full refunds for the recent transactions in question.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:11/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for over 15 years and saddened by the business decisions of this leadership team. Buying domains and building businesses is my hobby, my joy and GoDaddy used to be my first stop. Now, I will publicly mention why I am not a customer and what has changed. My trust was first damaged when I reached out because I had an auto renewal on a product I didn't want. A website. GoDaddy charge me without my permission and when I wrote in they said there was nothing they could do. Further, I wrote in several times to help with various website issues like ***, overcharges and website functionality. No help. At this point, I realized that the company structure had changed. I used to be able to write in and call in and TRUST that my issue would be resolved. Recently, I had a easy issue. I wanted to build a lovable site for my podcast. But it is VERY clear that Godaddy wants to make it as hard as possible for people to use lovable and pay for their website tools instead. I spend over 10 hours with over 10 agents by phone and chat to troubleshoot why my website had *** settings error when I built a website and lovable. For the domain that had www. in front of the name, it worked fine for ********** website. For the domain with no www. in front of it, it did not work regardless of the *** settings. Well GUESS WHAT?! After over 10 hours of my TIME on the chat and phone with customer service I found that ********************** had a website NOT in my *** settings, their "free" website builder that was the error. When I asked for it to be removed it was not. Here's the thing. GoDaddy is limited my ability to use my domain to build my business through sneaky charge tactics, seemingly ignorant and bad customer service tactics AND when I discovered that I resolved the issue (not them) after 10 hours of my time they offered no help, no care, no compensation. ********** time, like theirs, is billable. And I will be transferring all of my domains OUT. BAD MANAGEMENT!

  

  Business Response

  Date: 11/24/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Between November 7, 2025, and November 20, 2025, our customer was in contact with our *********** for assistance with connecting their domain names DNT to their third-party web hosting provider. Our staff attempted to assist them to the best of their ability to resolve their concerns. We apologize for any frustration our customer experienced during these interactions.

  The existence of a free Websites + Marketing product,associated with the domain names registration, prevented the domains DNS from updating correctly. Websites + Marketing is a proprietary, do-it-yourself,template-based product to construct a website.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  As with all service providers, GoDaddy had unexpected technical issues and worked to resolve them and minimize any impact on our customers. While we understand and empathize with their frustration, we respectfully decline their request for financial compensation.

  The Websites + Marketing product has been deleted from our customers account, removing restrictions preventing the domains DNS from being updated. Our customer has since opted to transfer the domain in question to a new provider.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO | GoDaddy

  Customer Answer

  Date: 11/24/2025

  I had to transfer my domain to another provider because after multiple attempts to resolve this with GoDaddy customer support it was not resolved. There are multiple chat and phone requests. 

  I spent over 15 hours of my time only to find out that GoDaddy DID NOT remove a free website product attached to my domain. Meaning, despite multiple attempts and over 15 hours of my time to move my website builder from GoDaddy to Loveable, Godaddy was preventing me from doing so. Whether this be intentional or untrained customer support agents, it was the result. The compensation I've requesting is for my hours spent with untrained customer support agents that did not resolve the issue. I had to diagnose the issue myself and move to another provider. 

• Initial Complaint

  Date:11/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is still charging me after I have cancellled the service. I cancelled the service online and over the phone and I am still being charged.i would like to be completely taken off. All of my cards taken out of the system and a full refund of all the charges.

  

  Business Response

  Date: 11/21/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 21, 2025, our customer initiated a free trial of Conversations Deluxe for one week and another free trial of Conversations Essentials for one month. Both have continued to renew by manual renewal as well as automatic renewal in accordance with our customers account preferences.

  Our customer contacted our Care Staff for assistance regarding unwanted auto-renewals on August 13 and September 20, 2025, but during those interactions, our Care Staff stopped receiving responses from our customer before they were able to take action in the account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customers experience. ************************** including product renewals is a customers responsibility. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.

  Our office has shared directions to delete unwanted products, remove payment methods, and close their account with our customer.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy