Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 16, 2024 ($168.97) and Sept 14, 2024 ($162.11), and with ongoing monthly charges of $9, I paid GoDaddy for domains/hosting. Yet since August 2025 I have repeatedly been denied access due to broken two-factor authentication (2FA). SMS codes often arrive 6 hours late and are expired on receipt. Account recovery still requires the same code, leaving no way in.I contacted support multiple times:8/22/25 at 11:13 AM (34 min): Hung up once, then told to repeat steps. No resolution.8/29/25 at 8:03 AM: First call lasted 7 min before hang-up. Called back and spent 1 hr 38 min hearing they were still checking. Waited 10+ min for a supervisor, then another 5 for case number #*********. When I asked for an escalation note, the line went silent with no warning.8/29/25 at 9:15 AM (40 min): Mostly on hold, no solution. case number #********* Support consistently followed a scripted loop: ask for screenshots, claim not to receive them, hold to check with tech, then pivot to upselling security products before restoring access.I was told the matter was escalated and promised a callback, which has not happened.GoDaddy is now claiming that **** is responsible for delayed text messages, yet refuses to provide alternate verification (email codes, authenticator apps, or manual ID). Even if a carrier has delays, GoDaddy has the duty to provide customers with a working way to log in. Instead, I am locked out while still billed.Harm suffered:Paying for services I cannot access.Stress from repeated hang-ups and stalls.Pressure to buy add-ons during a login crisis.Requested resolution:Provide alternate verification (email codes, authenticator, or manual ID).Stop upselling until access is restored.Fix root cause of 2FA failures.Investigate whether this stall and upsell script is systemic.GoDaddy knowingly charges for inaccessible services, blocks recovery, and exploits the situation to sell add-ons.

  

  Business Response

  Date: 09/05/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer has enabled Two-Step Verification (2SV) on their GoDaddy account to provide an additional layer of security.  2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the verification process to access the account. ********************** does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.
  
  During an interaction with our Care team on August 30, 2025, GoDaddys Advanced Technical Team had determined that GoDaddys system is functioning properly. It was suggested that our customer contact their phone carrier to troubleshoot any potential problems. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  If our customer is experiencing delays in receiving the code to their mobile device, we recommend they remove the 2SV from their account.  ********************** has a vetted process in place that allows customers to remove the 2FA from their account, which may be viewed at *************************************************************************. Once removed, our customer may then choose an alternative verification method.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August *******, I purchased GoDaddys ********************* online and paid the required $99.99 non-refundable fee. The agreement I was asked to accept stated I would need to pay the domain purchase price plus a broker premium, as established by GoDaddy. However, the agreement never defined what that premium was or disclosed that it equals 20% of the purchase price.The first time I learned about the 20% fee was after I had already paid, when the broker called me. Only later was I directed to a marketing page that mentions it. Marketing material is not the same as contractual disclosure. This was a material omission in my opinion and I was not given full and accurate information about the costs before purchase, which prevented me from giving informed consent. GoDaddy is now refusing to refund my fee, citing a no-refund clause, even though the agreement itself left out a major cost term. I have already contacted support multiple times, but they continue to point me back to the marketing page instead of addressing the fact that the contract itself is incomplete.

  

  Business Response

  Date: 08/29/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On August 26, 2025, our customer purchased *********************** ********************* (DBS) during an online transaction.  If a domain name is unavailable for registration due to someone else already owning it, DBS enlists our Broker team to attempt to negotiate with the current owner (ie, potential seller) to see if they would consider selling it. 
  
  In our customers case, our Broker team spoke with them to determine their budget.  They also advised that the ************** was refundable during their call, but once the offer was presented to the seller, it was non-refundable.  Additionally, they disclosed that if the seller agreed to sell the domain, a 20% commission would apply.  Our customer elected to proceed with their offer. 
  
  The seller responded to our Broker team advising that they intended to use the domain, and they wouldnt be interested in selling it. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Once an offer is presented to the seller, the *********** becomes non-refundable, regardless of whether negotiations are successful or not.  Since the seller was not interested in selling their domain, the 20% commission doesnt apply in this case.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 08/29/2025

  I appreciate GoDaddys response, but I need to clarify a few points.

  
  

  The ********************* Agreement I accepted did not disclose that the broker premium was a 20% commission. It only referenced a broker premium, as established by GoDaddy, without defining what that meant. A material fee like this should have been clearly stated in the contract before I paid.

  
  

  GoDaddy now suggests that this may have been explained during a broker call. The first time I learned about the 20% commission was after I had already paid, when the broker contacted me. At that point, I immediately asked for a refund via chat. My concern is not whether a broker later explained the fee, but that the governing agreement itself failed to disclose a mandatory 20% charge. For this reason, I continue to request a refund of the $99.99 service fee.

  

  Business Response

  Date: 09/02/2025

  Thank you for the opportunity to address our customers additional concerns.  
  We stand by our previous response.  
  Once an offer is presented to the seller, the *********** becomes non-refundable, regardless of whether negotiations are successful or not.  Since the seller was not interested in selling their domain, the 20% commission doesnt apply in this case.  We respectfully decline their request for a refund. 
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  Kindest regards, 
  **** *. 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:08/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/25 my (expired) credit card on file was billed for an autorenewal of a domain I wished to cancel. On 8/1, 8/2, 8/26, and 8/27 I texted customer service and had lengthy chats (over 1hr each time) requesting the canncelation/refund of the domain. Go daddy 's latest response is they will not provide an "out of policy refund". If they would have acted on my first or second request (I provided documentation of both), I would have been within the 7 day refund window. Now I have to file a claim with my credit card to get the charge reversed.

  

  Business Response

  Date: 09/02/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
  
  On July 24, 2013, our customer registered a domain name for a two-year term in an online transaction.  The domain name continued to renew within their account per their account preferences. 
  
  In accordance with our customers account preferences, ********************** automatically renewed the domain in good faith to uphold our agreements with them. Prior to expiration, GoDaddy sent renewal notices informing them that the expiring services would renew based on their account settings unless action was taken.  
  
  GoDaddy provides its customers with full control over renewal preferences.   ****************** is a customer responsibility. 
  
  ********************** participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf.   
  
  On August 1, 2025, our customer contacted our Care team for a refund of their recent domain name renewal. At that time our customer was correctly informed the domain was no longer eligible for refund.   
  
  GoDaddy, as a registrar, acts as a broker of sorts when registering or renewing domains.  GoDaddy pays funds to the particular registry in good faith to register or renew a domain for a customer, and has a limited time to receive a refund for those funds.  These time frames are part of the basis of our Refund Policy, which can be found here *****************************************************************  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  While we empathize with our cusotmer, we respectfully decline their request for an out-of-policy refund. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I lost access to my GoDaddy account and I have submitted GoDaddy account recovery form. and It has been a month now still there is no reply from Account Recovery Team. I have contacted GoDaddy's chat support and they talked to Account Recovery Team and they said that they will contact me in ***** hours. They have said that many times. Last 20 days I contact GoDaddy everyday and they always say that they will contact me in ***** hours. I am bored. Can you help me? My ART ****** number is: ART-******

  

  Business Response

  Date: 08/27/2025

  Thank you for the opportunity to address the complainants concerns.
  
  As the complainant did not supply sufficient documentation to support their claim as the account owner or domain registrant, the referenced ticket has since been closed.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  

  
  Kindest regards,
  
  ****** V
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Unfair Account Access Practices GoDaddy Dear Better Business Bureau,I am writing to formally submit a complaint against GoDaddy regarding unfair business practices and lack of timely support.I am currently unable to access my account because the phone number on file was changed. As a result, I have been locked out of the website services that I pay for. Despite contacting GoDaddy support and spending over 30 minutes on the phone, I have not received a resolution. Instead, I was instructed to submit a support ticket, which requires me to wait an additional 48 hours before even receiving a response. The confirmation I received for this ticket is Issue ID **********, which states I may have to wait up to three days for an initial response.I believe this is an unreasonable and unfair barrier to accessing my own account, especially as a paying customer. This delay has caused significant inconvenience and disruption to my business operations. I am requesting that GoDaddy provide a discount or appropriate compensation for this inconvenience, and more importantly, that they address their unfair access and support practices to prevent this from happening to other customers.Thank you for your time and consideration of my complaint.Sincerely,******* *. Land

  

  Business Response

  Date: 08/26/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On August 25, 2025, our customer reached out to our Care support team. However, at that time, they were unable to verify their account information. As a result, a ticket was submitted to our Account Recovery Team (ART) to facilitate the update of the phone number associated with the account.
  Later that same day, our ART contacted the customer,notifying them that the case required further review and requesting additional information to proceed. As of now, the customer has not provided the necessary details requested by our team, which has delayed the resolution of their case.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We are committed to ensuring the security of our customers and safeguarding against fraudulent activity. While we understand and empathize with the customer's frustration regarding this situation, we must respectfully decline the request for compensation. We encourage the customer to continue working with our Account Recovery Team to complete the necessary steps for regaining access to their account.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:08/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled GoDaddy services two months ago and explicitly instructed them to stop all ACH withdrawals from my bank account. Despite this, GoDaddy attempted to withdraw funds using multiple merchant ID numbers on August 18th, 2025; August 20th, 2025; and August 21st, 2025, which my bank confirmed as unauthorized activity.GoDaddy has been formally warned, and my attorney, the New Jersey State ************************* and legal authorities have been copied on this matter. My bank has also been informed and will report any further unauthorized attempts.These actions violate the *************** Transfer Act (EFTA) and NACHA ACH Operating Rules, which prohibit unauthorized electronic withdrawals. Using multiple merchant IDs to bypass cancellation instructions is particularly egregious and may constitute fraudulent conduct.Despite contacting GoDaddys complaints and legal departments, the company has not provided written confirmation that all ACH authorizations have been cancelled, nor assurances that further unauthorized withdrawals will stop. Their repeated attempts reflect reckless disregard for consumer rights and demonstrate a pattern of misconduct that requires BBB oversight.I request the BBB investigate GoDaddys unauthorized ACH practices, specifically the repeated attempts using different merchant IDs after service cancellation. I demand:Immediate cessation of all unauthorized withdrawals Written confirmation that all ACH authorizations are fully cancelled Acknowledgment and accountability for prior unauthorized attempts Implementation of safeguards to prevent future unauthorized transactions GoDaddys continued unauthorized actions, despite warnings and legal oversight, are unacceptable. They expose the company to civil liability, statutory damages, and potential criminal consequences. Consumers should not have to monitor accounts to protect themselves from repeated unauthorized debits.Customer Number (Reference): *********

  

  Business Response

  Date: 08/28/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 6, 2025, our customer renewed a Websites+Marketing (W+M)subscription for a one-month term via online transaction. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. This purchase also included a one-year subscription for a ********* 365 (M365) Email Essentials plan.

  GoDaddy renewed the monthly subscription to W+M on July *******, in accordance with our customers preferences. On July 20, 2025, our customer contacted our *********** to request cancelation of their products. While our staff deleted the email address associated with the M365 subscription, they did not cancel the M365 product or W+M.

  On August 13, 2025, GoDaddy automatically renewed the W+M product in accordance with our customers account preferences. Following this renewal, our customer contacted our *********** again to request cancelation of W+M. Our staff successfully canceled the product per our customers request.

  RESOLUTION:

  ********************** upheld its agreements with our customer in good faith and honored its terms of service.

  We apologize for any frustration caused by our staffs inability to cancel M365 and W+M. A refund for the renewal processed on August 13, 2025 has been issued to our customer. We ask that they please allow their financial institution 3-5 days to process this transaction.

  Our office has attempted to connect with our customer to resolve their outstanding concerns. We are more than willing to work with them and can be reached via email to *************************************************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday night August 22nd I contacted Go Daddy for assistance in uploading an eBook I wrote on m y website. The first ****** which took about 45minutes provided the wrong information. I called back and talked to a different ******, and he gave me instructions on ways to solve the problem. Confident that he solved the problem we ended the call, and I go to the live version of my website and there is no eBook link to be found. During these encounters which approximately took over an hour and a half, one ****** stated my request was a paid service I needed to pay for. Last year I placed another eBook on my site and received assistance without a charge.On Friday morning I called four different times and spoke to four different ******s and still did not receive the assistance needed to solve the problem. Again, I was told I had to pay an addition ****** per month on top of the ***** per month I am already paying. Someone contacted me via chat. While she was on the chat, I took the initiative because I did it before and uploaded a ****** button. Went to the live version of my website and tried out the pay pal button and it did not work and the message stated to tell the customer to find another method of payment. I am paying ***** per month to sell products on the website. Then I started chatting with someone named *****, at times long delays in between responses GoDaddy has regressed. The ******s do not seem properly train to provide. I would like to be reimbursed for part of this month's bill for the amount of time I lost during this process and request you look into their billing practices. Also, if possible, to see if their ******s are properly trained to assist customers.

  

  Business Response

  Date: 08/29/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Our customer has been utilizing Websites + Marketing (W+M), GoDaddys proprietary, do-it-yourself, template-based platform designed to help users build and manage their websites independently. 
  
  Between August 21, and August 22, 2025, our customer connected with our Care support team multiple times for assistance with uploading an ebook to their website and setting up a ****** button.   ******** support team worked diligently and to the best of their ability to assist our customer and address their concerns to their satisfaction.  
  
  W+M is a self-service platform.  While basic guidance is provided as part of standard support, custom website editing services fall outside our standard support scope and would require our *********************** team, which is a paid service and can be found here ******************************************************************************  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  GoDaddy offers a comprehensive library of training articles to support customers in building their websites. Instructions and resources can be found here: ***********************************************************************;
  
  While we empathize with our customer, we respectfully decline their request for a refund. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy

• Initial Complaint

  Date:08/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled veteran who maintained a hobby page for over 20 years through Ipower. This was not a business site, only a hobby page I maintained for many years. When ****** failed to send the renewal notice to my email, my domain expired. Within just a couple of days, GoDaddy acquired it and replaced my content with a fake, irrelevant webpage masked under their Domains By ********** privacy service. When I attempted to recover the domain, GoDaddy tried to charge me nearly $2,000 to return it through their ********************** I waited nearly two years for the price to come down. When I checked again, GoDaddy continued to mislead me by advertising the domain at $99, which turned out to be only the broker service fee, not the domain itself. They required a $99 fee just to receive a quote even though GoDaddy itself was the one warehousing the domain. When I objected that this was hostage-like behavior, GoDaddy refunded the $99, confirming they themselves controlled the domain.These actions seizing expired hobby domains, masking ownership with Domains By Proxy, creating what looks like fake parked sites, and attempting to extort thousands of dollars from consumers are PREDATORY PRACTICES. They exploit vulnerable individuals, including disabled veterans like myself.Desired Resolution: I request that GoDaddy return my domain to me for the standard renewal fee, not a highly inflated resale price. If they refuse, I will also file a formal complaint with ***** regarding registrar abuse and domain warehousing.

  

  Business Response

  Date: 08/29/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On August 21, 2025, our customer purchased *********************** ********************* (DBS) via an online transaction. *** is a service that enlists our Brokers to attempt to connect with the owner of a domain name registration and negotiate a price to sell the domain to our customer.  Further details regarding this service are discussed at *************************************************************;
  
  During an interaction with our Care team following their purchase, our customer was properly informed of the service they purchased. They requested a refund, which was provided upon cancellation of the service.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While GoDaddy provides the registration services for the domain name our customer desires to acquire, ********************** is not the owner/registrant of the domain name. GoDaddy will not be able to provide the domain name to our customer. As they chose not to utilize our *********************s, they may use any publicly available contact information to contact the current registrant to inquire about a possible sale of the domain name registration.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:08/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy is taking money from my account and not delivering my product. Godaddy will jit let me speak to a supervisor.

  

  Business Response

  Date: 08/25/2025

  Thank you for the opportunity to respond to our customers concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, available at *************************************************** .
  
  On July 1, 2025, our customer purchased the ********************************* (WDS), along with one year of WordPress Hosting and initiated a domain transfer to GoDaddy. The *********** includes a one-time fee for our team to build a custom website, hosted on our WordPress platform. To begin development, customers must submit contentincluding images and textto our WDS team.
  
  The initial domain transfer was not completed in a timely manner and was subsequently canceled. On August 13, 2025, the customer repurchased the domain transfer, which is currently pending release from the existing registrar.
  
  Our *** team has worked diligently to meet the customers design needs and is prepared to connect the domain once the transfer is finalized.
  
  Resolution:
  GoDaddy has upheld its agreements in good faith and honored its terms of service. As a one-time exception to our Refund Policy, we have issued an In-Store Credit for the cost of the customers most recent domain transfer.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Sincerely,
  **** *.
  Office of the CEO, GoDaddy

• Initial Complaint

  Date:08/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a domain name, domain protection and email for a new business. Six days after purchasing I realized there was a problem with name itself. I contacted godaddy and the *** stated I had to purchase a new name. I said the new name was similar and available. I did not want to be direct competition with another company. The *** said I had the name and not them but I had to purchase a new domain and they couldnt do anything. I said if I cancel my services with godaddy would I get a full refund? They said yes. I asked if it was better to lose a potential long term customer over a few dollars? They said it was my right. I called today to inquire about the refund and was told I was only entitled to an $11 refund not the full balance because their policy. The *** today was reviewing the previous conversation and said the original *** should not have said that. Then said they had the talked to me originally they would have taken care of it. They admitted I was misinformed by their ***, was promised a full refund in error to their policy and there was an easier solution to begin with (lack of training).

  

  Business Response

  Date: 08/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 27, 2025, our customer purchased a domain name registration with Full Domain Protection, and a ********* 365 Email Essentials plan, each for a one-year term via online transaction, without the assistance of our Care team.
  
  On August 4, 2025, they contacted our Care team requesting a refund for the services they purchased.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On August 21, 2025, in accordance with GoDaddys Refund Policy, viewable at ***************************************************/refund-policy, our customer was provided with a refund for the ******************************* The domain name registration and email plan are beyond refund eligibility. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 08/28/2025

  Again very unprofessional and concerning for a company whose business image was once an industry leader.  I specifically asked their *** if it was better for me to pay an additional amount to correct the domain name I purchased or give a refund for all of the services I purchased with intent to use for a new business I am starting.  A different *** for Godaddy expressed they would have fixed the issue if they had been the original contact.  This is another example of lack of training on the part of this company.  I should not be held to this limitation due to a "business rule" especially when the company had the opportunity to fix this in the beginning and could have based on their ***s conversation with me.  There was a time when company's cared about image and doing right for the customer.  I requested a full refund for all services and was advised that I was entitled to that by a *** of their company.  I referred to the full balance of $63 that I had paid and they agreed that was correct.  Godaddy should be held accountable to what they trained their staff to do in any circumstance.  All for these comments have been verified but documents kept by this company and reviewed when I questioned about the refund.  

  

  Business Response

  Date: 09/08/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  While we empathize with our customer, we stand by our previous response. Domain names cannot be edited or changed once registered.
  
  In effort to amicably resolve this matter, as a courtesy and one-time exception to our Refund Policy, we have submitted a refund for the domain name registration in question. Going forward, any further refund requests will be governed by our Refund Policy.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO GoDaddy