Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GoDaddy.com LLC has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up an account with ******************** for processing credit card payments for my business *****************. Godaddy verified me, set up my account, accepted my transaction of $8699.40 and will not transfer me my balance after the card processing fee saying I may be fraudulent. I have supplied them with my driver's license, passport, and even bank statements. Which is more than I need to provide for my business to do the job that was performed and have payment issues to my thru a one time use credit card. I have called 6 times over the course of Friday 5/23/2025 and once today 5/26/2025 and I have not been able to speak with anyone who can resolve the issue or refund my payment back to the card. Additionally they have locked my account so I am not able to issue the refund either.I am appalled by there arrogance and lack of communication in respect to speaking with a supervisor or manager or someone to rectify the said issue.

  

  Business Response

  Date: 06/02/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 28, 2025, our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person. 
  
  On May 22, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.? 
  
  On May 23, 2025, our customer submitted documentation to our verification team.  
  
  On May 26, 2025, our Verification Team contacted our customer to inform them we will not be able to service their GDP account.  Information on the refund process was shared with our customer at that time. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GDP is being utilized. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 2 months i have complained about not being able to fully close out an account, ive tried all the step and it just doesnt work, i called godaddy directly to have this issue resolved and was given the run around, even made a statement on april 13th claiming that as of that day this account is considered closed and i would not hold any liability if held open after this declaration since i felt like i was being given refusal to help close it with them citing that i can only close it from my end (what's the point of customer service?), even after i told them i couldnt access said account. One rep who was supposedly deleting/closing the account made the statement "are you sure you want to close it out?" They were told yes, but guess whats still active 2 months later, guess who receives emails everyday about a product that i dont use and has been listed in their system as inactive for over 6 months. As a resolution i want the account closed and clownt profile deleted, ive requested this numerous times and it has fallen on deaf ears. If we cant come to a resolution i will be sending a signature needed cease and desist letter thru the **** and any violation of that will be handle appropriately. The nuisance emails about an inactive product and refusal to remove my presence from this account is unacceptable and i shouldnt have to resort to these types of tactics when i have been verified as the account owner No more contact/correspondence with the following email on file with godaddy. ***************************** Godaddy domain that needs to be deleted and released from my client profile is (***********************)Why is this so hard to achieve? A clear cut request that has been given way too much resistance is despicable

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 13, 2020, our customer purchased a new domain registration for a 5-year term via an online transaction.  This purchase included Domain Ownership Protection (***), which is an optional service that provides protection against failed billing and prevents domain hijacking. 
  
  On May 13, 2025, their domain was unable to be renewed, and the *** was invoked on May 26, 2025, which placed the domain on hold until May 13, 2026. 
  
  Prior to requesting an account closure, customers must ensure that there are no products or services contained within the account.  In this case, since the domain is on hold, the account closure process cannot be completed. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer can follow the steps in the article below to cancel the domain and *** within their account.  Once the domain has been canceled, they can proceed with the account closure request. 
  
  ***********************************************************************************************
  
  **************************************************************
  
  If they are unable to access their account, they can visit **************** to start the process of regaining account access.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/01/2025

  Once again i did business with godaddy and i clearly asked for an account closure on april 13th way before the said contract expired and turned over to domain protection. Please review all text messages sent to customer service on that date and the week before, yall failed to address it then and are pushing it off now. I want an acknowledgement that i will not be charged anything stemming from the refusal to remove this account. I have my text log with customer service, should you wish i provide them email me directly, let this complaint along with emails and text serve as my refusal to pay anything after april 13th 2025, the initial date of removal/cloisure request

  

  Business Response

  Date: 06/01/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  As previously shared, an account cannot be closed until all products and services have been removed.  GoDaddy is not preventing our customer from closing their account if they wish to close their account now, they need to login to their account and delete the domain first.  Once the domain has been removed, they can proceed with the closure request. 
  
  If our customer no longer has access to the account, they can follow the steps outlined at **************** to start the process of regaining access. 
  
  If our customer takes no further action, the domain will drop off from the account after May 13, 2026, and there will be no additional charges. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $650 for a 5 year website plan. After trying to build a website for many months, I finally got frustrated with their website building tools and decided to host my website elsewhere. I'm only 7 months into a 5 year subscription and they are stating they will not prorate the difference to me. Nowhere during the sales call when I subscribed to the Website package did they state I could not get a refund if not satisfied.

  

  Business Response

  Date: 05/31/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 27, 2024, our customer purchased Websites + Marketing (W+M) for a five-year term.  W+M is a proprietary, do-it-yourself template-based product used to construct a website. 
  
  On November 12, 2024, our customer contacted our Care support team for assistance with their W+M.  Our Care support representative was able to assist our customer with a solution. 
  
  Between May 25, and May 26, 2025, our customer contacted our Care support team requesting a refund for their W+M. Our customer was correctly informed that their W+M was no longer eligible for a refund.  Our customers out-of-policy refund request was submitted for additional review.  After further review, it was confirmed the denial of our customers request for a refund would stand.  GoDaddy's refund policy can be referenced here:  *****************************************************************  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer.  As a one-time courtesy we would be happy to refund the unused time associated to their W+M in question to store credit.  Our customer may find the following support articles helpful. 
  
  Apply In-Store Credit to purchases:  *******************************************************************************  
  
  Find my In-Store Credit balance and applicable expiration dates:  ************************************************************************************************************  
  
  If our customer would like to accept this offer they can let us know at ************************************************ and we will be happy to add the applicable store credit to their account. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding aggressive and misleading sales tactics by GoDaddy, which led to poor service, and lack of ************* February 2025, I contacted GoDaddy technical support and was told that my email accounts had been compromised. Based on this information, I was persuaded to pay $599 for hosting and $220 for email security . However, after this purchase, I was unable to get proper support, and ultimately, I canceled the services and was refunded $599. In March 2025, I called GoDaddy support again to resolve issues. Instead of receiving a solution, I was upsold additional services, paying $215 for ********* Exchange email. The email service did not work properly, and when I contacted support, I was told I would need to pay another $350 to upgrade to Premium Exchange to get the service functioning. At this point, I expressed my frustration. I also noticed their support technician responded in a condescending and unhelpful manner. Ultimately, I canceled my services and transferred my domain, web hosting, and email services to another provider.Additionally, after researching GoDaddys business practices and seeing thousand of complaints about their predatory tactics, I believe this issue warrants attention from the *********************** office in the state where GoDaddy is headquartered. Their conduct, which has caused harm to me and potentially many others, should be formally investigated.Due to the poor experience with GoDaddy, and I believe I am entitled to a refund for these services that were either not provided or did not function as *********** Summary:Services purchased in both February ($599 + $215) and March ($215) failed to meet expectations and were ultimately canceled. Since, I was able to get back the $599 previously, I'm requesting a full refund for $215 and $200 is requested.I trust the Better Business Bureau will assist in ensuring that GoDaddy addresses this issue promptly.

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On October 1, 2018, our customer purchased a hosting plan. The hosting plan continued to renew within our customer's account according to their preferences to honor our agreements with them. 
  
  On February 4, 2025, our customer contacted our Care support team and purchased Advanced Email Security (AES) for their email and Websites + Marketing (W+M). Websites + Marketing is a proprietary, do-it-yourself, template-based product used to construct a website. 
  
  On February 27, 2025, our customer contacted our Care support team requesting a refund of their W+M as they wanted to renew their hosting plan.  A refund request was submitted at that time. 
  
  On March 4, 2025, our customer's refund was processed. 
  
  The $215 that our customer is referencing occurring in March occurred on March 10, 2025.  This transaction is associated with the renewal of our customer's hosting plan and was completed by our customer in an online transaction. 
  
  Between May 14, and May 26, 2025, our customer contacted our Care support team for assistance with their products and services. 
  
  Our customer's purchase of AES on February 4, 2025, and their online renewal of their hosting plan on March 10, 2025 are no longer eligible for refunds. GoDaddy's refund policy can be referenced here:  *****************************************************************  
  
  RESOLUTION:   
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  
  
  While we empathize with our customer, we respectfully decline their request for additional refunds. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 25, 2025, GoDaddy charged me $1108.08 for a ********* *************************************** agreed to. The charge caused my bank account to go negative, and fearing fraud, I had to cancel my card and filed a claim with my bank (****************). GoDaddy has since removed the product form my account and issued a partial refund of only $554.04, without explanation. I am still owed the remaining $554.04. Ive spoken with multiple representatives and was told someone would call me back but its been over 24 hours with no resolution. I was told a manager wont be available for several more hours. The delay and lack of transparency have left me in a financially vulnerable position, and Im now forced to dispute this through my bank, which may take up to 10 days time I cannot afford to lose. I am requesting a full and immediate refund of the remaining $554.04 along with written confirmation for the refund and a formal explanation of why I was charged in the first place.

  

  Business Response

  Date: 05/29/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 25, 2025, our Care Staff accidentally purchased a M365 Business Professional Plan for 3 years on our customers behalf. Our Care Staff immediately assisted with canceling and refunding our customer, but only provided half of the refund. Subsequent interactions with our Care Staff were not successful in getting the remaining balance refunded.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We have processed the refund for the remaining $554.04 to our customers payment method. Please allow 5-7 days for the funds to be returned.

  GoDaddy apologizes for any inconvenience this may have caused. We strive to offer the best service in the industry, but sometimes we miss the ***** Our customers interactions have been reviewed and our findings were shared with our ************* Managers in an effort to improve our service levels.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/29/2025

  Thank you for the response, but unfortunately it does not accurately or fully address my concern.
  
  
  GoDaddys response states that a refund was issued to my original payment method, but this is misleading. I had to cancel my card specifically because of the unauthorized charge placed by GoDaddy, which was over $1,000. Money I was not expecting to be out of for days. Refunding a canceled card would result in the funds never reaching mea fact I clearly communicated multiple times to your support team.
  
  
  After continued effort on my part, I was finally told by a representative on the morning of May 29th that a physical check would be mailed to me instead. This was the correct resolution, but it is not acknowledged at all in your official response.
  
  
  The lack of accountability regarding the unauthorized charge, the hardship it caused, and the failure to refund properly the first time is disappointingespecially from a statement coming from the Office of the CEO. I appreciate that a resolution is now in motion, but the process to get here was frustrating and preventable.
  
  
  I request that this statement be amended to reflect the full story and confirm that a physical check is being issued as a result of my canceled payment method, not as part of your initial refund policy.
  
  

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customers additional concerns.

  We stand by our previous response. The entire receipt in question has been successfully refunded. Our office has shared Acquirer Reference Numbers (ARN) with our customer to aid in locating the refunds with their financial institution. We encourage our customer to work with their financial institution to resolve their concerns.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Rika Salvador
  
   
  

• Initial Complaint

  Date:05/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a lease to own domain purchase with ********** around may. It was for the amount of approximetly $7000 USD for the lease to own purchase of a ********* the time I was aware of the option to pay off the lease early. Fast forward a few months later and now *** merged with go daddy. I'm being told I cannot pay off my lease early anymore. This is despite the fact that the information telling me so is still publicly listed on their own website that I used to make my judgement. Further more, no where in their agreement does it say I cannot do it anymore. So now I'm left in a situation where I was misled to purchase this lease, and can no longer purchase it early putting my at risk. This is not okay and I have not heard of this happening. I have reached out to many departments of their company all with dead ends. I thought of go daddy as a reputable company but I urge people to stay away if they continue to mislead customers to make a purchase with them. My domain is ******************** This is the policy that made me purchase clearly stating I can pay my lease early : ********************************************************************* Now this is from go daddy after the merge :************************************************************************************************** BOTH companies clearly state multiple times that early pay off is possible.

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customers'concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  After reviewing the most recent guidance provided in the GoDaddy ************ we have confirmed that the option to pay off a Lease to Own domain in a lump sum is no longer available. Although this option was previously available, it has since been discontinued as part of our ongoing service updates.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  Our records indicate that our customer successfully connected with our *********************** where available options were discussed, and they were assisted in paying in full for the domain in question.Consequently, it is currently active in their account.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a solo business owner and the founder of ****, a registered company using GoDaddy to manage domain and email services.When I decided to migrate my email from ********* 365 (via GoDaddy) to Gmail, I followed GoDaddys instructions to switch from New Outlook to Classic Outlook in order to export my data. After doing so, all of my email folders and messages disappeared.I immediately contacted GoDaddy support and spent multiple days requesting assistance only to be told there was no one at GoDaddy with the authorization to help me recover or export my data.I was refused access to a .pst file of my own business email account. I was told my request could not be fulfilled due to "security," despite verifying my identity and owning the account. This is not a security policy its a deliberate barrier to keep users from leaving.GoDaddy also provisioned a ********* 365 email account I did not create, never used, and never authorized ************************* and used that to justify billing me for a product I could never ********* summary:I lost all business email history due to GoDaddys faulty guidance I was refused access to export or retrieve my data I was charged $691 for services I could not use I was told no one at the company had the power to fix any of this This is a deceptive, manipulative tactic to trap users inside a broken ecosystem. It cost me critical communication, valuable time, and business credibility. I want my .pst file, my money back, and GoDaddy held accountable for locking people out of their own data.Resolution Requested:Immediate refund of $691 Delivery of .pst file from ******************** Formal response acknowledging system-level failure

  

  Business Response

  Date: 05/28/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer contacted our Care Staff on May 20, 2025, and shared that they had completed a manual email migration from GoDaddy to ******, but they were missing messages and folders after the migration completed.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddy empathizes with our customers experience and understand their frustration. Our customer was provided with directions for creating a .pst file to download all of their messages and were correctly advised that GoDaddy is not able to assist further as we do not have access the new account where the emails are moving to due to privacy concerns. Additionally, GoDaddy does not have the ability to create a .pst for our customer.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/29/2025

  The message said BBB is awaiting a response from Godaddy with longer than normal wait times and for me to hold 

  

  Business Response

  Date: 05/29/2025

  Thank you for the opportunity to address our customers additional concerns.
  We stand by our previous response. GoDaddy does not have the ability to create a .pst for our customer. Our customer was provided with directions for creating a .pst file to download all of their messages and were correctly advised that GoDaddy is not able to assist further as we do not have access the new account where the emails are moving to due to privacy concerns.
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  Kindest regards,
  ***
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/30/2025

  get me a response and then tell me next steps 

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2025, I successfully sold the domain *********** through GoDaddy's Afternic platform. The domain was transferred to the buyer without issue. However, despite the successful domain transfer, I have not received the payment for the sale.I have made multiple attempts to contact their support regarding this matter, but I have not received any response or resolution. This lack of communication and payment is unacceptable.If GoDaddy or the buyer does not intend to provide the agreed-upon payment, I formally request that the domain *********** be transferred back to me, the rightful previous owner. I believe it is only fair that if no payment is made, the asset should be returned.I am extremely disappointed by the lack of support and transparency throughout this process and request urgent action to resolve this matter.

  

  Business Response

  Date: 05/28/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  The transaction in question has been canceled. In addition, GoDaddy actively reviews transactions to protect buyers and sellers and is committed to maintaining the integrity of our platform for the entire domain community.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  On May 28, 2025, our Aftermarket Team contacted our customer via email and provided them with the AuthCode for the domain in question to facilitate the transfer of ownership.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/28/2025

  GoDaddy/Afternic stated that they provided the authorization code to transfer the domain *********** back to me; however, the domain is still locked on their end and cannot be transferred. Providing the code alone is insufficient if the domain remains locked.

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. The domain is unlocked and available for transfer.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  Jenn
  Office of the CEO GoDaddy
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel the charge for a defunct web page, etc. for a now defunct business, but was charged before canceling. I was not able to get anyone through web chat until the Monday, and then they said it was too late for a refund.

  

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 28, 2022, our customer purchased Websites + Marketing (W+M) with Email for a one-year term via online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
  
  On April 28, 2025, per our customer's account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On May 12, 2025, our customer contacted our *********** and was correctly advised that their W+M plan was outside of GoDaddys Refund Policy, which can be reviewed at the following link: *****************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We respectfully decline our customer's request for an out-of-policy refund. We encourage them to review and manage their account settings to prevent further unwanted renewals.  
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/26/2025

  GoDaddy knows that they applied an arguably unethical standard of applying an "opt-out" policy vs. an "opt-in" one. I did not choose auto-renewal, they did. I would never choose this as a default. I did not use those few days of service, and they could do the right thing and just refund the charge.

  

  Business Response

  Date: 05/29/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our previous response. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent them email notifications of the pending renewal before taking renewal action as directed by them. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility. At the time of purchase, they had many options available to them, such as recording the expiration date on their calendar.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards,
  
  Jenn
  Office of the CEO GoDaddy
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2025 a debit of $6300 was paid from me through GoDaddy, to be received by Freedom Heating and Cooling for a new HVAC system installation. As of May 21, 2025, GoDaddy is refusing to release my funds for payment to Freedom. I called GoDaddy on May 21st, and spoke with "Tray", and explained my situation and if he could transfer me to the correct department. Tray was rude, and huffed that he had to transfer me. I was then transferred to the payment department. English was her second language and therefore her explanation was difficult to understand. Finally, I figured out that she only handles payments that are made through the app. I paid through the website by a provided link. I was transferred again to another payment department, where the hold time was over 10 minutes.The owner of *************** and Cooling has also tried to get his money released, and they refuse.I simple want my money returned to me so I can pay Freedom for services rendered.Thank you!

  

  Business Response

  Date: 05/22/2025

  Thank you for the opportunity to address the complaints concerns. 
  
  The complainant is not a customer of **********************, and we have not entered into any agreements with them. 
  
  We suggest the complainant continue working with the vendor they purchased services from. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****