Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am really sick of godaddy and their hidden refund policies. I purchased a domain on October 7 and called on October 13th to get a refund issued as a store credit to my account. They told me it is a 5 day refund period, but it doesn't say this anywhere on the checkout page or in the terms and conditions that are visible BEFORE checking out. I spent 45 minutes going back and forth with them about it. Due to the time I am spending to address their ILLEGAL refund policies, I want compensation for my trouble in addition to the store credit I'm requesting. Please see the attached screenshots showing no terms and conditions or refund policy viewable before checking out.

  

  Business Response

  Date: 10/20/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Our customer has provided some screenshots that are part of GoDaddys checkout process.  On the final Checkout screen above the button to complete the purchase GoDaddy displays wording clarifying that by completing their purchase our customer is agreeing to *********************** terms and conditions.  A link is included that allows our customers to conveniently view those terms and conditions from the Checkout page prior to purchase. 
  
  GoDaddys refund policy can be found here  **********************************************************************;

  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer, we respectfully decline their request for compensation and store credit. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:10/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a GoDaddy customer for 18 years. They retired the platform I used and sold me an updated one. I have called weekly and daily for help. Since this platform does not post the products I add. I have also asked if they cannot fix the ongoing bugs for 3 weeks. I would like a full refund. They will not do either.

  

  Business Response

  Date: 10/16/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 4, 2025, our customer contacted our Care Team to report an issue with adding products to their online store. Our Care staff worked with our customer to the best of their ability, and an escalation to our advanced technical team was created.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As with all service providers, GoDaddy has unexpected technical issues and is actively working to resolve them and minimize any impact on our customers.  In the meantime, we have connected with our customer and are actively working with them to come to an amicable resolution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my subscription years ago (2021) with godaddy.com yet they continue to randomly charge my ******** express card. when asked they said they cannot find an account associated with my name or phone number. this has continued to occur even though I've had conversations with various agents and they claim they have removed my information from their system.

  

  Business Response

  Date: 10/14/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On October 1, 2019, our customer purchased a domain name for a two-year term via an online transaction without the assistance of GoDaddy.  Per their account settings and to honor agreements with them, GoDaddy automatically renewed the domain every two years, most recently on October 10, 2025. 
  GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement.?  
  GoDaddy provides its customers with full control over their renewal preferences. Customers may log in to their accounts at any time to modify or disable automatic renewal settings. Account management, including renewal preferences, remains the responsibility of the account holder.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  We have no record of our customer requesting cancellation of the domain name. While the domain remains active, we are willing to provide a refund for the most recent renewal once they cancel the domain. After cancellation, they may contact us at *********************************************** to request the refund.
  Instructions for canceling a domain are available here: ************************************************************.
  Thank you again for the opportunity to address these concerns.
  
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:10/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are 6 Transactions for my website on the 9th of October because my website was off line. I called customer service and they said they would help.get it back and asked me to pay102.00 and purchase a new domain as my neiowaruralcaresolutions domain was corrupted. so much for GoDaddy Security. So this was on the 3rd of October. The new domain did not work properly and as you can see below, things are super messed up. as we are not a cosmetic company. we are a NON Profit ********************** . I have grant funders asking me why my website is for adults only. My ******** billing (90 percent of my revenue) is on hold because the State thinks I am not a legit business.

  

  Business Response

  Date: 10/13/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  Our customer has been utilizing our Websites + Marketing (W+M) product in conjunction with their domain to support their online presence. Recently, they contacted our Care team regarding an issue with their websites visibility. During these interactions, they were appropriately informed that both their website and domain had failed billing and were suspended pending payment.
  Account management, including monitoring communications regarding expiring products and maintaining current payment methods, is a customer responsibility. ********************** provides its customers with full control over their account preferences, which can be modified at any time by logging into their account.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with the customers situation. Following their recent interaction with our Care team, they received assistance in restoring their website. Should they have any further questions or require additional support, our 24/7 Care team remains available to assist.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 10/16/2025

  Hello I think you will need to research this account further **** the website that had payments past due with summit host homes now I had asked for this website to be taken down matter of fact it wasn't even published at the time it hasn't been published for over 3 months because summit is now a part of *********************************** and if you look at the web page and my URL that was flagged by **** or by y'all as an adult website and part by Good by GoDaddy you will find that I had to purchase another URL due to this being down and being flagged as an adult site I am a non-profit that helps individuals that are neurodiverse find supporting community living housing I also have other support programs adult ****** care etc etc this is not an adult website nor is it a cosmetic selling website I don't sell products okay. We do fundraising but we do not sell anything. Furthermore because I had to buy Neuro ********** I had to spend another $179 part of it was $83 went to the WordPress that I didn't even need to do as I was told by customer care yes I must have called in four times to find out what to do about these urls. I said well this is not working I'd like a refund I was told I cannot get a refund I said well let me speak to a supervisor I was told I could not speak to a supervisor if you doubt this look at your chat because it's all in chat.

  

  Business Response

  Date: 10/16/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our previous response and encourage our customer to reach out to our Care Team should they continue to experience issues with their website. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards, 
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:10/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy sent a renewal notice to me, dated 9/30/25 for $167.88/1 year for a 10/10/25 renewal date. On 10/10/25, I got a receipt for $185.77 which included a PHP Extended Support Level 1 for $35.88. I contacted GoDaddy to have the extended support removed since it did not appear in the original renewal notice, and we don't generally use support at GoDaddy. After literally hours of three GoDaddy employee trying to confuse me with store credits, etc., they agree to remove it. Upon removal, the website no longer worked. After much discussion, GoDaddy informed me that the support is needed for the site to work. Given no choice, I agreed to pay the extra $35.88. After close to an hour on the phone after that, GoDaddy tells me that the site database is now corrupted, and that the site will no longer work even if I pay the $35.88. Basically, they falsely advertised the renewal price and after I finally agreed to pay the extra amount, GoDaddy made our nonprofit website completely non functional. They agreed to refund the amount charged, but now we are left with a non-functioning website.

  

  Business Response

  Date: 10/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  Our customer has maintained a Deluxe Web Hosting plan with us since February 10, 2016, renewing it through various terms over the years. On October 10, 2025, in accordance with our customer's account settings, the plan automatically renewed for a one-year term, which included a PHP Extended Support add-on. This add-on provides essential compatibility support for websites running on older PHP versions. More information can be found in the following GoDaddy Help article:
  
  ******************************************************************
  
  When our customer contacted our *********** requesting a refund for this add-on, we processed their request promptly. Unfortunately, this resulted in an unexpected disruption to their website, as the add-on was later found to be necessary for their site to function properly within our cPanel hosting environment.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We sincerely apologize for the inconvenience our customer experienced. Their interactions with our Care staff have been forwarded to our ************************ team for review, as we continuously strive to improve our service quality.
  
  This office has since connected with our customer and assisted them with restoring their website to their satisfaction.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy
  
  

• Initial Complaint

  Date:10/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a previous customer and have been for a few years. I cancelled my email service and thought it would not affect my domain. However, it did. I tried to renew my domain (it's only been a week) and they are charging me an additional $$80 plus the $21 domain hosting fee. I explained that was too expensive and tried to get some assistance. They agreed to not charge $21 and insist that I pay the $80 dollars. The supervisor I spoke with assured me that no one could do anything about the $80 fee. When I asked to speak with someone else in management, I was told that no one would be available for a few more hours. I am very disappointed in this treatment, and I feel that the cost is extremely high. Go Daddy is offering new customers a domain at .99 cent and existing customers nothing.

  

  Business Response

  Date: 10/10/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On September 21, 2023, our customer registered a domain name and purchased a ********* 365 (M365) email plan, each for a one-year term, through an online transaction.
  
  On September 26, 2025, per their account preferences, ********************** auto-renewed the domain and M365. Renewal notices were sent before expiration, notifying them that expiring items would renew automatically unless action was taken. Account management is a customer responsibility.
  
  That same day, they contacted our *********** via online chat to request cancellation and a full refund. Our team processed the cancellation and issued the refund as requested.
  
  On October 10, 2025, they contacted our *********** to recover the domain name. Our team correctly advised that the domain had entered the standard expiration timeline and would now require payment of the Domain Redemption Fee, as outlined here: *******************************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with them, the redemption fee must be paid to recover the domain name.
  
  If they wish to proceed, they may contact our *********** 24/7 at ************.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against GoDaddy and its payment division, GoDaddy Payments, for what I believe are unfair and discriminatory business practices.I have been a GoDaddy customer for over five years, operating my small business, Joints and Joggers, which provides inclusive fitness and wellness services for the ***************** Recently, when I finally expanded my business to include online payments through GoDaddys platform, my merchant account was suddenly terminated without any legitimate reason or warning.The termination notice referenced a vague risk policy violation, but GoDaddy has refused to explain what that means or provide evidence. At the same time, theyve blocked my ability to close my account, leaving me stuck with their products while cutting off my payment access. This feels retaliatory and discriminatory particularly given that my business is openly LGBTQ+-owned and serves a diverse clientele.For five years, Ive maintained my GoDaddy account in good standing. The timing of this termination, coinciding exactly with my business expansion, appears targeted and unjustified. Their actions have caused me financial loss, professional disruption, and emotional distress.I request that the BBB investigate GoDaddy for:Discriminatory and unfair treatment of small and LGBTQ+ businesses.Failure to provide transparent reasoning for account termination.Preventing account closure while denying access to earned funds.I am asking for a full review of my case, release of my withheld funds, and an explanation for this decision. I can provide supporting documentation, including screenshots and correspondence from GoDaddy. They need to be held accountable for their predatory practices Thank you for your time and attention to this matter.

  

  Business Response

  Date: 10/13/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.? 
  GoDaddy takes customer security and our commitment to preventing fraud seriously. After our Verification team reviewed our customers' GDP account, they were informed that GDP could not provide them with services due to a violation of GDPs Risk Policy.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We understand our customers frustration regarding this matter and that this is not their preferred resolution. With that being said, the decision is final. 

  Further information regarding potential reasons why we may close accounts can be found here at this link:? *****************************************************************************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy.com took my payment for a domain name and website editing but I was unable to access my account due to an old email on file. They were unwilling to change my email to a current one so I requested a refund but was denied citing I only have 48 hours to claim one but I had previously requested a refund within that time period only to be told a supervisor would call me back, which never happened. I'm also unable to access other services I've paid for. **************** **** were extremely rude and argumentative. I spent over an hour just on the second call alone trying to solve this.

  

  Business Response

  Date: 10/13/2025

  Thank you for the opportunity to address our customer's concerns.   
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  On October 6, 2025, our customer reached out to our Care Support team regarding an issue accessing their account. During this interaction, our team advised them to submit an Account Recovery Request to update their registered email address. 
  GoDaddy offers a secure, structured process that enables account holders to request access to their domain or account. This process is outlined in detail here: ****************************************************************************************************************;
  RESOLUTION:  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  We empathize with our customer.  ********************** is committed to safeguarding account security to ensure access is granted only to the legitimate account owner. 
  We encourage them to work with our Account Recovery Team and provide the necessary documentation to regain access to their account. Once the required documentation is submitted, they may contact us directly at *********************************************** to expedite their request. 
  Thank you again for the opportunity to address the concerns presented by our customer.   
  
  Kind regards, 
  ****
  Office of the CEO - GoDaddy 

  Customer Answer

  Date: 10/13/2025

  I requested a refund on the first call and also requested a supervisor, the customer service *** said a supervisor would call me back as there were none available. I later learned that was a lie. On the second call I wished to proceed with my refund but they told me they only refund within ********************************************************************************************************* and hung up. I want my full refund for the domain name and website I purchased the day before. I also want the both ***resentatives disappointed for being incredibly rude to me and lying to me. 

  

  Business Response

  Date: 10/15/2025

  Thank you for the opportunity to address our customers additional concerns.
  We stand by our previous response and continue to encourage our customer to work with our Account Recovery Team to regain access to their account. Once they have completed the account recovery process, they will be able to update their account settings to prevent any unwanted renewals.
  During their most recent interaction with our Care team,they received a refund for the domain name in question and were appropriately advised that their Websites + Marketing plan falls outside of the refund window, as outlined here: ***********************************************************************; Accordingly, we must respectfully decline their request for any additional refunds.
  Thank you again for the opportunity to review and address our customers concerns.
  
  Kind regards,
  ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 10/16/2025

  I called within that window and was lied to and told that a supervisor would call me back, but they did not which caused the window to be missed. It was no fault of my own that I did not get my refund within that window, it was the deception of the representative which caused that.

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a domain on Go Daddy somehow a website package got purchased. We never even opened it and they refusing to give us $130 back. It was notdone intentionally by us. It was done 10 days ago and they only have a seven day return policy she said they sent us something on but we didnt even know we had purchased it so we didnt know to look for it. They are basically keeping our money for something we never used. They also told us that they sent us a receipt on it, which they never did. Weve looked in our spam. We did get a receipt for the purchase of the domains that we purchased from them, but did not receive one for this purchase, so I fully believe it is a scam we had called our credit card company and it reported it.

  

  Business Response

  Date: 10/08/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On September 25, 2025, our customer purchased our Websites + Marketing (W+M) Basic, for a one-year term via online transaction. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.

  Our customer contacted our *********** to request a refund for W+M on October 7, 2025. During these interactions, our staff properly informed them the product was not eligible for refund, per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we understand and empathize with our customers frustration, our staff have properly informed them of GoDaddys policy. As such, we respectfully decline their request for an out-of-policy refund.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:10/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small business who has been using GoDaddy for my e-commerce business for almost 10 years. Over the past ***** months I have had difficulty retrieving my sales tax report to file my sales taxes with the State of *******. The State has issued me a penalty of $50 for two separate months where GoDaddy could not provide the report by the filing deadline, the 20th of each month. GoDaddy has admitted this is a known issue, but has failed to resolve it. Each month I have to spend many hours on the phone, getting the run around because nobody knows what the problem is. This case, #********, has been escalated many times with no resolution. They always end up manually producing the report then email it to me, but again, this is after many hours on the phone and many emails each month. This report is a simple spreadsheet and if they can manually generate it, why can't they make it so I can print it without all the drama of fighting with them each month? I never had this issue, for many years, until GoDaddy implemented their own payment platform, which I do not use.

  

  Business Response

  Date: 10/12/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer utilizes *********************** Websites+Marketing Commerce platform.  Websites+Marketing allows our customers to build an online presence, including a website, marketing tools, and the ability to sell products and services. 
  
  We are aware of bug related to downloading order history, and our dev teams are working on getting a permanent fix in place.  As a workaround, our customers can request order history on a smaller scale, ie, the last 30 days instead of 90, as the bug seems to impact the delivery of larger reports. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  For our customers most recent request, there is an open escalation to manually generate their order history, and they can expect to receive the report within the next 1-2 business days. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 10/13/2025

  I do not accept this response as a 30 day report does not work, some months have 31 days (which is not an option) and will be incomplete. I requested said report on 10/1 or possibly 10/2 and still have not received it. I understand that this is a know issue, however, it's been over a year since I've requested assistance with this. I do not believe GoDaddy has acted in good faith as it has taken these kinds of complaints to get them to act on a known problem. 

  

  Business Response

  Date: 10/20/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We empathize with our customers situation, and we thank them for their ongoing patience.  Our dev teams are aware of their open escalation and are working to get it resolved as quickly as possible. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  
  Office of the CEO GoDaddy
  

  Customer Answer

  Date: 10/21/2025

  Nice words and no action. I have now been fined another $50 by the ***************************** because GoDaddy has refused to generate the requested report.