Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2025 GoDaddy charged my credit card $108.34 USD on receipt #********** for the email address ********************* in spite of the fact the corporation made internal changes that stopped all my emails from coming through. After many weeks of frustrating attempts at fixing the issue, I cancelled my products with GoDaddy and moved my websites to another host and set up an email with the new host. I have asked GoDaddy to refund the charge for this product and they have refused. Furthermore, they have made statements that it no longer functions because I moved my websites to another host, even though I explained that it had not worked for months after they made their internal changes. The most disrespectful part, is that they blocked me from responding after making false claims regarding the email's lack of full function. Moreover, their website clearly states there have been issues with emails since they migrated the cloud and fixing the problem requires a technical expert which I would have to pay!!!

  

  Business Response

  Date: 07/25/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 30, 2021, our customer purchased an email plan for a one-year term.  Since that date, the plan has either been manually renewed by our customer or automatically renewed per our customer's account preferences by ********************** to honor agreements with our customer. The most recent automatic renewal transaction occurred on June 30, 2025.
  
  Prior to the renewal transaction, on June 15, 2025, GoDaddy proactively notified our customer that their email plan would automatically renew upon expiration unless action was taken.  GoDaddy provides its customers with full control over renewal preferences.  They may, at any time, log into their account and modify those preferences; account management is a customer responsibility.
  
  On July 2, 2025, our customer disabled the automatic renewal preference associated with the email plan, instructing GoDaddy not to renew the service upon expiration.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our records indicate our customer did not contact our Care team until July 20, 2025.  The service is beyond refund eligibility per GoDaddys Refund Policy at ***************************************************/refund-policy.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attached document.

  

  Business Response

  Date: 07/22/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On June 25, 2025, our customer contacted our Care Team by phone to discuss migrating their website from a different hosting provider to GoDaddy. At the time, they already had an active hosting plan and expressed interest in consolidating all of their web services under one provider. During this interaction, a new hosting plan was purchased. The existing plan remained active to allow their developer continued access to their hosting files to complete the migration to the new plan.
  Per their account preferences, ********************** automatically renewed the active hosting plan on July 9, 2025, for a one-year term. On July 12, 2025, our customer contacted our Care Team to inquire about the renewal charge. At their request, the plan was canceled, and a refund was issued. This action resulted in their website going offline, prompting a follow-up call to our ********************** Guides provided clarification that the transition between hosting plans had been discussed during the initial sales call and that the responsibility to migrate the content from the active hosting plan to the new plan had been communicated as the role of the customers web developer.
  RESOLUTION:
  ********************** upheld its agreements with our customer in good faith and honored its terms of service.
  We understand the frustration this experience may have caused and value our customers feedback. Their interactions are being reviewed by our Management Team as part of our ongoing commitment to service improvement.
  As a gesture of goodwill, we have issued a refund for the hosting restore fee. Please allow 57 business days for the refund to appear in their financial institution.
  Thank you again for the opportunity to address these concerns.
  Regards,
  ****
  Office of the CEO GoDaddy
  
  

  Customer Answer

  Date: 07/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant: July Aung, ******************************************* Business: GoDaddy LLC, ***************************************************************************************************************************** this complaint against GoDaddy LLC for refusing to provide a prorated refund for my unused annual WordPress subscription. As a loyal customer of several years, I was met with inflexible "stone wall" support when requesting reasonable accommodation.ISSUE DESCRIPTION Subscription: Annual WordPress hosting plan purchased 5/15/2025 for $179.88 Problem Date: 7/01/2025 - 2 months into subscription Two months into my yearly subscription, I contacted GoDaddy requesting a prorated refund for the remaining 10 months. Despite being a loyal customer for several years who never needed support before, GoDaddy flatly refused any refund for unused, prepaid **************** Experience:Outright refusal with no consideration of alternatives Dismissive treatment despite long-term customer status No explanation of policies or customer retention options Complete unwillingness to work toward any resolution 7/13/2025: Initial contact requesting refund - immediately refused 7/14/2025: Escalated to supervisor - also refused with no alternatives 7/14/2025: Follow-up via text - continued inflexible responses Prorated refund for remaining 10 months $150.00 Recognition that loyal customers deserve reasonable consideration for unused, prepaid services This refusal forces me to pay for 10 months of unwanted hosting services, causing financial harm of approximately $150. GoDaddy's inflexible policy traps customers in unwanted subscriptions and demonstrates poor customer service standards for long-term ********************************'s absolute refusal to provide any refund for unused, prepaid annual services represents unfair business practices. Their treatment of a loyal, long-term customer requesting reasonable accommodation violates standard consumer expectations and demonstrates predatory subscription practices.

  

  Business Response

  Date: 07/23/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 15, 2025, our customer purchased our Ultimate Managed WordPress hosting for 1 year with the aid of an agent.

  On July 14, 2025, our customer contacted our Care Staff via chat on multiple occasions to request to cancel and receive a refund for time remaining on their hosting plan. Our Care Staff correctly advised our customer that the request was outside of our 30-day refund policy.
  ***************************************************/refund-policy

  A chargeback was initiated on the product in question on July 15, 2025. This chargeback withdrew payments made to GoDaddy, and the product was suspended from the account. To reactivate these products, the original funds totaling $179.88 must be paid in full, plus a $20 USD administrative fee.

  If our customer did not initiate this chargeback, they should consult their financial institution for help. If they reverse the chargeback with their financial institution, they may contact us to reactivate their products.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customer. However, a chargeback has been initiated against the product in question, withdrawing funds paid to GoDaddy. We are unable to provide goodwill gestures in a state of financial loss.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  July Aung
  
   
  

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company is a nonprofit. We have submitted our sales tax exemption certificate as a request for sales tax to be reimbursed for order #********** . I have talked to multiple people at GoDaddy for assistance and have submitted the requested information as instructed to ********************************* and ***************************** per the instruction of the GoDaddy representatives. It's unclear why GoDaddy doesn't keep the certificates on file as other companies do. GoDaddy is the only company that we have issues with accepting and retaining our sales tax exemption certificate.

  

  Business Response

  Date: 07/23/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  Between June 25, and July 9, 2024, our customer contacted our *********** regarding their request for Tax-Exempt status with GoDaddy. These requests are handled on a first-come first-serve basis. 
  As with all service providers, GoDaddy had unexpected increases in volume for this type of request, which led to a delay in our processing times. 
  
  On July 9, 2025, in reviewing their account, it appears that our customer may have previously sent their request to an incorrect email address, as they were instructed at that time to resend to the address of *************************************************************. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our office has reached out to our Sales Tax team asking them to expedite our customers request.   
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 3 Go Daddy charged my credit card 116 dollars. I did not notice until the 14th of July. I spent over an hour texting them back-and-forth, after getting nowhere. I called them the next day. They filed a report to request a refund. They worded the refund request to sound like I just did not want the product anymore. The truth of the matter is I never ever had auto renew on. After further research, I see many complaints for the exact same thing. I believe this company is fraudulently turning on peoples auto renew without their consent. I think they are making hundreds of millions of dollars by doing this and hope that the frustration of people on the phone with their horrible customer service is enough to get them to go away. I believe this is done on purpose and I believe that they should be liable criminally. I not only seek a refund, but I would love to see them fined and perhaps a judgment to refund all peoples money that claim that this has happened to them. These companys have gotten so big they feel like they can do whatever they want and take advantage of anyone they want. I am reaching out to you in the hopes that something can be done about this fraudulent activity that they seem to practice.

  

  Business Response

  Date: 07/18/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 3, 2025, our customers Website+Marketing plan automatically renewed per their account preferences.  GoDaddy provides our customers with full control over their billing preferences, including the ability to disable automatic renewal and the option to cancel unwanted products prior to billing.  Our customer was sent email notifications prior to the renewal as well as an order confirmation on the day of the billing. 
  
  On July 14, 2025, our customer contacted our Care team seeking a refund for the recent transaction.  They were correctly advised that per our Refund Policy, Website+Marketing plans are only refundable within 7 days of the transaction. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a gesture of Goodwill, our office is willing to make an exception to our Refund Policy and issue a full refund, upon product cancellation.  Our customer can follow the steps in the article below to cancel the Website+Marketing plan.  Once they have done so, they can request their refund by emailing us at *************************************************************************. 
  
  ***********************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  
  

  Customer Answer

  Date: 07/21/2025

  
  Better Business Bureau:
  I am

  happy to get my refund but this does not excuse this company from using unscrupulous practices. In fact, I follow the instructions. They gave me to cancel the account and after three attempts I had to contact them twice to have it done because they keep sending me a blank link. Again, I believe this is done on purpose so people get so frustrated that they just give up. I truly believe something should be done so people/customers do not have to deal with this but as far as the BBB you guys have been fantastic and I cannot thank you enough. 
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy has been withdrawing monthly fees for the last 3 months for ********* Email Essentials even though they took me through the grueling weeks long process of transferring my accounts over to *********, also know as "Email Migration", so that I would be able to use ********* full capabilities (which you cannot do if you purchase ********* through GoDaddy). They were charging me for 2 ********* Email Essential Accounts which one was a Annual plan and I completely CANCELED and deleted that account/email and if I hadn't noticed this they were gonna charge me the annual fee again in just a few days. I have multiple accounts through ********************** and ********* so I wasn't closely monitoring what the fee's were for until I took a closer look at my monthly subscriptions automatic payments. When I logged into GoDaddy the invoices wouldn't even show what domains the fee's were being taken for so I called and now they refuse to refund me the empty ********* accounts because I did not turn off the auto payments even though THEY WERE THE ONES WHO CLOSED AND TRANSFERRED THE ACCOUNTS TO *********. So ********* has been charging me monthly and GoDaddy has been double charging me monthly. One of the accounts they were double charging me for was an Annual plan versus a Monthly plan and I even told them I'm not worried about them pro-rating and refunding that one, I just want the Monthly subscription plan refunded for those 3 months which is only like $28! I've been a customer with ********************** for over 10 years even though there are better and cheaper alternatives for domain purchases and hosting and now they've lost an active paying customer for $28 that refers many other older real estate agent clients looking to get websites because I do all of my own websites and they are always asking me for help with theirs.

  

  Business Response

  Date: 07/22/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 22, May 22, and June 22, 2025, per our customer's account preferences, ********************** automatically renewed ********* 365 Email Essentials plans within their account.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has reached out to our customer to discuss their concerns.  The email plans in question have been cancelled and the refunds requested by our customer have been processed.
  
  We appreciate their candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 07/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They have refunded my payments.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-15-15 I attempted to cancel my account with ******************** as i am no longer in business. They keep giving me the runaround on cancellation and switching a new person who repeats the same old stuff. **** have my account number so they keep trying to delay cancellation. They tell me they are sending an email and I never get them. I just want this cancelled and get money back and have to deal with such incompetence again

  

  Business Response

  Date: 07/16/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On March 6, 2013, our customer registered a domain name for a one-year term. The registration included Full Domain Privacy and Protection (FDPP), a premium add-on service that provides proxy contact details in a domain's WHOIS and protects against the cancellation, expiration, or transfer of a domain name. Domains with this add-on can only be canceled or transferred once the domain is downgraded.
  
  On May 8, 2021, they purchased our ******************************** (WDS) hosting for a one-year term.
  
  Per their account preferences, the domain and WDS have been renewed annually, most recently on March 7 and May 8, 2025. In each instance, notices were sent before expiration, advising them that the service(s) would renew according to their account settings unless action was taken. Account management is a customer's responsibility. 
  
  On July 15, 2025, they contacted our *********** to request that their account be canceled and receive a refund. Our staff provided them with the steps to cancel their account and assisted with downgrading their domain's *****
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with their frustration, we are unable to provide them an out-of-policy refund per GoDaddy's Refund Policy, which can be viewed at *****************************************************************
  
  If our customer wishes to close their account fully, they can review the steps in the following article: **************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Purchased 9 GoDaddy email accounts and office services on June 8, 2025. Due to a company restructuring, I requested to cancel 8 of them on July 14, 2025. None of these 8 services were activated or used. GoDaddy refused to cancel and denied refund, citing company policy, despite the services remaining completely unused.Desired Resolution:Refund for the 8 unused email and office services.Detailed Description:On June 8, 2025, I placed an order with GoDaddy for 9 email accounts and office services for my company. Due to unexpected company restructuring, I needed to cancel 8 out of these 9 accounts. I submitted my cancellation request on July 14, 2025. GoDaddys customer service acknowledged my request but refused to cancel or refund the unused services, despite the fact that they were never activated or used.I believe this is an unreasonable policy, as no services were consumed, and the situation changed beyond my control. I am seeking a fair resolution and request a refund for the 8 unused ************* of the transaction: 6/8/2025 The amount of money paid the business: $4,432.32 GoDaddy customer #: ********* Receipt #: **********

  

  Business Response

  Date: 07/18/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On June 9, 2025, during an online chat with GoDaddys ************* Team, our customer purchased eight ********* 365 Secure Business Professional Email plans and one ********* 365 Email Plus with Security plan. Each of these plans was purchased for a three-year term, and all were activated that same day.
  
  On July 13, 2025, our customer contacted our Care Staff to request a refund for eight of their email plans and was properly advised that these transactions were not eligible for refunds. During this interaction, our guide submitted an Out-of-Policy Refund (OOPR) request form to have the refund request reviewed to determine if an exception to our Refund Policy was warranted. Our OOPR team determined there was not.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  
  All refund requests are processed in accordance with GoDaddys Refund Policy; consequently, we respectfully decline our customers request for an out-of-policy refund. Our Refund Policy can be found at the following link: ***************************************************/refund-policy 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 07/18/2025

  Thank you for your detailed explanation.
  However, I must respectfully disagree with GoDaddys decision. While the accounts were technically "activated," none of the eight ********* *************************************** used. No email accounts were configured, no mailboxes accessed, and no services consumed.
  Moreover, during purchase, GoDaddys checkout did not clearly warn that any activationeven without usewould void all refund eligibility for multi-year plans. This lack of transparent disclosure contradicts fair consumer practice.
  The OOPR review is an internal process, not a legal or regulatory standard. Considering no service has been used, I respectfully request GoDaddy reconsider in good faith, or otherwise provide escalation details beyond its internal refund denial process.
  I reserve the right to pursue this further through consumer protection channels, including BBB and credit card dispute, if necessary.

  

  Business Response

  Date: 07/21/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response and respectfully decline our customer's request for an out-of-policy refund, as GoDaddy is not responsible for the unexpected restructuring of their company. 
  
  When activating their GoDaddy account and purchasing their ********* 365 Email plans, our customer agreed to *********************** Terms of Service, which can be found at this link: ***************************************************.
  At the time of purchase, they also agreed to our Refund Policy, which can be found at: ***************************************************/refund-policy 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ********
  Office of the CEO GoDaddy

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request for Refund E-Commerce Service Purchased 06/09/2025 Complaint Details:On June 9, 2025, I purchased an e-commerce service from GoDaddy using my credit card paying the amount of $496,78. Within 30 days of purchase, I realized that I would not be able to use the service due to a requirement by the product distributor: they only approve applications from businesses with a physical retail store, which I do not ******* a result, I cannot move forward with using the e-commerce platform as intended. I contacted GoDaddys customer support and spoke with some agents to request a refund, explaining that I am a U.S. Navy veteran, currently unemployed, and cannot benefit from this service under these restrictions. Despite my explanation, I received a denial email on 07/02/2025 stating that the refund request was rejected due already passing over 20 days window for refund Since the request was made within the 30-day window, I believe I am entitled to a refund, especially considering the service was not usable due to legitimate constraints beyond my control.I am respectfully asking GoDaddy to reconsider and issue a refund for the e-commerce product that I am unable to use.Purchase Date: 06/09/2025 Refund Request Made: Within 30 days Service: E-commerce website service Refund Denied: Via email after customer service contact Todays Date: 07/12/2025 Resolution Sought:Full refund of the amount paid for the e-commerce service purchased on 06/09/2025.Thank you

  

  Business Response

  Date: 07/14/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 9, 2025, our customer purchased *********************** Websites+Marketing (W+M) plan for a one-year term during an interaction with our Care team.  On July 2, 2025, our customer contacted our Care team to request a refund of the service.  They were properly advised that per our Refund Policy, W+M plans have a 7-day window for refunds. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time exception to our Refund Policy, our Office is willing to provide a refund of the W+M plan, upon cancellation.  Our customer can follow the steps in the article below to cancel the plan.  Once they have cancelled it, they can contact us at *********************************************** to request their refund. 
  
  ***********************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am writing to report an account that was hi jacked many months ago. I was charged for services and disputed the charges with you and my credit card company. You actually then told them it was not fraud and have left this account open. I have saved all communication. I have taken pictures of where the person is located and they are still signed into my account. If youd kindly refund all charges from 2025. *** reported the fraud to my card company but now dealing with identity theft. I have reported it to you for months and would like to know what youre going to do. My card is shut down but now need to monitor my account each year for recurring charges as *********** allows known vendors to go through. Ive spent hours on the phone with you and will have to continue to monitor for fraud on the account you had on file. I have made every effort to shut the account down but your to busy trying to bill a customer then to pay attention It shows someone is logged in from ********. Shut down the account and Ill allow you to tell me what your plans are going forward to protect my identity for the next several years. This could have been prevented.

  

  Business Response

  Date: 07/15/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
  
  On May 11, 2024, during an online transaction, our customer manually created a ********************** account. 
  
  On May 13, 2024, they registered a domain name for a three-year period via the GoDaddy website.
  
  On May 11, 2025, they upgraded their free trial of GoDaddys Websites + Marketing Basic (W+M) plan for a one-year term.  Later that day, they also activated a free trial of GoDaddy Conversations. 
  
  On May 18, 2025, their Conversations plan auto-renewed for an additional year, per their account settings
  
  On June 17, 2025, GoDaddy received notification that our customer filed two Chargebacks related to their May ***** transactions.   These chargebacks resulted in the withdrawal of payments made to GoDaddy, and the associated products were subsequently suspended. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we appreciate their feedback regarding our service levels, after reviewing their account, we found no record to support their claim that their account was compromised. Furthermore, our review of their account clearly shows that all manually processed transactions were processed from the same IP Address. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 07/15/2025

  You always have the same response to every consumer.

  I also have full record of telling your team my account was hacked prior to the dates provided on your message. 

  But Thank you so much for the information. The dates you provided help me in my effort to ensure my identity is not further stolen  

  The person that hacked my account based on your own dates of the agreement are located in ******** and still signed in  

  The dates you have given and the card used was shut down and expired years prior.

  The card was uploaded years ago on a free account and never used nor updated  with you for years  

  The only reason it was allowed to charge my card was that you are a known vendor with my card company  

  I appreciate the dates you provided so I can update my records and confidently file a police report and have the attorney general investigate further  

  The agreement you have is with a hacker whom from my data aligns right up to the dates youve given to me  

  Please ensure all contracts and all communications are kept so you may include them with my identity theft case and future investigations going forward  

  No further action is needed from the bbb or Go Daddy.

  At this time, the case is better served for the Police and Attorney General to Investigate.

  However, the information and dates provided have been very helpful in locating and pinpointing when the account was hi jacked. 

  Please retain all correspondence and log in attempts so that an investigation can be open by the proper authorities. 

  If you could also sign out the hacker and delete the hi jacked account so they can not further damage my identity- that would be helpful for me and limit any other damages caused by Go Daddy  

  Thanks for your help BBB, while not a solution it has helped me obtain the information I need to secure my identity due to the negligence of Go Daddy. 

   

  Appreciate you !