Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,689 total complaints in the last 3 years.
- 715 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Full Domain Protection plan from GoDaddy for my domain bygginginter.com.The plan is fully paid and active until 2028, as shown in the attached billing history. However, it was recently removed in error from my domain 29 September 2025. When I contacted GoDaddy customer support, they confirmed that the protection was removed but refused to reinstate it instead, they told me to buy the same plan again, even though I have already paid for it through 2028.This means I am being asked to pay twice for the same service, which is unfair and inconsistent with GoDaddys own records.I am not asking for a refund or any compensation only that GoDaddy restore my existing paid Full Domain Protection plan to my domain bygginginter.com.I have attached my billing proof (showing the plan is valid through 2028) and a copy of the support transcript where GoDaddy refused reinstatement and refund. and the current domain status (with no protection)
Business Response
Date: 10/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our records indicate that on September 29, 2025; without the assistance of our Care team, our customer accessed their ********************** account, unlocked the domain name in question and cancelled the ****************************** associated with the domain name. ***************** services are discussed in the Help article at ***********************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy to amicably resolve this matter, GoDaddy has re-added ****************************** to the domain name in question at no additional cost to our customer. An order confirmation has been sent to them via a separate correspondence.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:10/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy sent me warning emails to renew my expiring website, and an attached email. I did NOT renew because I no longer needed this website, nor the email. Unbeknownst to me, they set my items to "auto renew" and charged me for 3 items without authorization. The charged me for a website along with an email in one transaction, then in another transaction ANOTHER email address that I never used:3906357744 9/27/2025 $95.88 USD ********** 9/25/2025 $515.76 USD In addition, they NEVER replied to my emails or texts to cancel/refund these items.Business Response
Date: 10/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 25, 2024, and September 27, 2024, our customer purchased two separate Websites + marketing (W+M) Commerce plans for a one-year term via online transactions. Both purchases also included a one-year free trial of Microsofts Email Essentials.
On September 25, 2025, per our customers account preferences, ********************** automatically renewed W+M and Email Essentials in good faith to honor agreements with them. On September 27, 2025, GoDaddy renewed the Email Essentials plan associated with the second initial purchase. Our attempt to renew our customers second W+M was unsuccessful.
GoDaddy participates in card updater services supported by our customers credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above and were also included in the email notices sent to our customer on September 12, 2025, September 18, 2025, and September 20, 2025.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Chargebacks have been initiated against the transactions, withdrawing payments made to GoDaddy. We are willing to issue refunds for the renewals; However, the products remain active in our customers account. To proceed, we ask that they follow the below instructions to delete the products before october 17, 2025. Once deleted, they can connect with our office via email to *********************************************** to request a refund.
***********************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:10/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Details:On September 8, 2025, I paid GoDaddy.com $2,969.83 for the creation of a small e-commerce website. The service was sold to me as a turnkey website development project that would be completed in a timely ********* of October 3, 2025nearly five weeks laterthe website was still not completed. During this time, I spoke with three to four different managers, each of whom assured me the project would be delivered within just another week. However, each promised deadline passed without completion, and excuses continued to be provided.Due to the repeated delays and lack of delivery, on October 3, 2025, I requested the project be canceled and that I receive a fair refund. I specifically requested a refund of three-quarters of the original amount ($2,227.37), as the website was never completed. I was informed that GoDaddys policy only allows for a $700 refund, which I believe is unfair given that the contracted servicea completed websitewas not provided.Desired Resolution:I am requesting a refund of $2,227.37, which represents 75% of the amount I paid. This reflects a fair resolution, as GoDaddy failed to deliver the service that was promised and agreed upon.Business Response
Date: 10/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 18, 2025, our customer purchased our *********************** (WDS) Premium for a one-year term via telephone transaction. This service enlists GoDaddys *********************** team to create a custom website (for a one-time fee), using GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our *********************** team before the site can be built.
This purchase also included ************* which is a quarterly service that gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed. Between August 19, 2025, and September 30, 2025, GoDaddy attempted to work with our customer to the best of its ability and satisfy their design needs.
On October 3, 2025, a member of our Escalations Team connected with our customer to discuss their concerns. A partial refund was issued in accordance with GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand and empathize with our customers frustration. While we respectfully decline their request for a 75% refund, a member of our *** Management team has connected with them to increase the initial refund to 50%, in addition to a refund of their purchase of ************* as a gesture of goodwill.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 10/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
Initial Complaint
Date:10/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept 18 or 19th I contacted Godaddy customer service about an issue I was having with my email, in which they ended up needing to delete my emails and start over, once the emails were deleted they were not able to fix the issue and kept giving the run around. After 2 days of getting the "wait 15 mins" message, which then turned to "wait 24 hours" I transferred all of my business from Godaddy because the thing I needed the most, email, had the issue that no one could seem to fix. I went to another provider and they could not get the email to attach to the domain because the email was still attached to the godaddy tenant. I ended up coming back to godaddy because the issue would take even longer, but when i contacted customer care I asked them up front about reinstating the moneys I paid previously for my email and website, they told me that they could do that and it would only take a little while for the email and 24 hrs for the website, but that had to pay for the email first then it would be refunded or credited back to me. I asked this many times, after purchasing the email, I was then told that they cant refund or credit neither the emails or the website. So no I am out of that money. And to top it off my email stayed in Waiting to finish setup from Sept 26 until today (10/2) when I decided to cancel it after I paid ********* directly for email service. Noone ever communicated to me that there was an issue. When I contacted them today to get a refund for that they told me that they cant but they would try to fix the email issue after I already informed them several times that I paid ********* directly so I didnt need them to fix it. Godaddy has decpetive practices and at this point has commited a crime of theft by deception. I need my money back/credited to my account. No one has money to throw away!Business Response
Date: 10/03/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which are available at ***************************************************.
On September 13, 2025, our customer purchased a Websites + Marketing (W+M) plan for a one-month term, which included a complimentary one-year ********* 365 (M365) email plan.
On September 19, 2025, they purchased a second M365 plan online without the assistance of GoDaddy. That same day, they contacted our *********** for assistance in pointing their domain to M365 via DNS; however, they were unable to complete the domain DNS entries and instead requested to cancel the M365 plans and remove the domain from their M365 tenant with GoDaddy, to move directly to *********. Our guides escalated their concerns to our Advanced Support team for resolution and were provided a 24 to 72-hour timeframe.
On September 20, 2025, they were fully refunded for the second M365.
On September 21, 2025, the escalation was completed, and the domain was removed from the M365 tenant with GoDaddy. We notified them of this resolution via email.
On September 26, 2025, they purchased a third M365 email plan online.
Resolution:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Although our customer's request falls outside our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the third M365 in question. In the future, all refunds must be processed in accordance with our refund policy, which can be found at: ***************************************************/refund-policy. Please allow 57 business days for this to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has an option after you select the option to "manage" domain then if you have a domain name with a similar name it gives you these two options - "Connect" OR "Keep Separate" Unfortunately, when you select "Connect" - it doesn't work properly so when you try to reverse the "Connect" option previously selected Godaddy does not provide a reverse option nor do any of their support staff that you reach over the phone or test provides a solution. I was on the phone starting on September 30th, 2025 from 9:48PM U.S. East Coast Time for 1 hour and 4 minutes, the support lady that said her name was "****" told me she couldn't help me and that a supervisor named ***** would call me. The support lady "****" said she had to hang up my call so ***** could call me, I NEVER received a call from **** This is my second call on this same issue within the month.Business Response
Date: 10/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 30, 2025, our customer contacted our *********** for assistance with understanding our Domain's Connect feature. Our staff attempted to correctly advise how this feature works; however, our customer elected to speak with a supervisor instead. Unfortunately, the supervisor call did not go through.
The Connect feature enables our customers to easily manage their domains' *** by selecting the preferred connection method and following the steps to activate it. However, each connection has a unique method of disconnection, typically by removing the *** records that were previously added.
Remove a connection from my domain: ********************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers' candid feedback about our service levels and will ensure that their concerns are fully reviewed by our ************* Managers in an effort to identify opportunities for improvement. GoDaddy strives to offer the best service levels in the industry.
As the Domain's Connect feature is working as intended, we respectfully decline our customer's request for a billing adjustment.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau, I am filing this complaint against GoDaddy Payments regarding the closure of my merchant account and the withholding of my business funds. Despite providing GoDaddy with all requested documentation including signed contracts, invoices, written client correspondence, and detailed explanations of my transactions my account was closed without a specific reason. GoDaddy informed me that my funds will either be returned to my customers or withheld for up to 120 days before release. The transactions in question are legitimate payments from a corporate client, **********************, for ongoing staging and design services. I provided full proof of the agreements and correspondence, yet GoDaddy dismissed this evidence and proceeded with account termination. This decision has caused severe financial harm to my business by delaying payments that I have rightfully earned and need in order to fulfill client deadlines. My concerns are as follows: 1. Lack of Transparency: GoDaddy has refused to provide a clear reason for account closure, citing only vague risk language. This is unfair and leaves me with no recourse to correct or contest their decision.2. Unreasonable Fund Hold: Holding funds for up to 120 days goes far beyond what is necessary, especially when no disputes or chargebacks exist on these transactions.3. Harm to Business Operations: I am unable to access tens of thousands of dollars owed to my company, preventing me from meeting obligations to clients and vendors.I respectfully request that the BBB investigate this matter and that GoDaddy Payments: Provide a clear written explanation for the closure of my account. Release my withheld funds immediately, or at minimum confirm a date certain for release. Review their handling of my case for fairness, given that I complied with every request for documentation.This situation has placed an undue burden on a legitimate small business and is not consistent with fair dealing.Business Response
Date: 10/07/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 23, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.?
After they provided the requested documentation on September 29, 2025, they were informed that GoDaddy Payments could not provide services due to certain risk factors. The reasons why GoDaddy Payments may close an account are discussed in the Help article found at:*************************************************************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 5th, 2025 and September 20th, 2025, I was charged $190.68 each time by GoDaddy for services I had already cancelled.I contacted GoDaddy support immediately after the first charge and was told I was outside of the refund window by one day, and therefore they refused to issue a refund. However, I was later charged again on September 20th, even though I had ************ this point, I have paid GoDaddy a total of $571.02 in unauthorized charges ($190.68 3 transactions) that I did not consent to. Despite multiple calls, GoDaddy has refused to provide a refund.I am requesting a full refund of all $190.68 charges billed on 9/5/2025 (two charges) and 9/20/2025 (one charge).I have attached screenshots of my account transactions showing these charges.Business Response
Date: 10/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 5, 2024, our customer purchased multiple ********* 365 Business Essentials plans for a one-year term. These plans were set to automatically renew on September 5, 2025. Due to payment method issues, only three plans successfully renewed on September 5, 2025, while two other plans failed billing. A fourth plan was subsequently charged for automatic renewal on September 20, 2025. Our customer contacted our support on September 17, 2025, regarding refunds for the September 5 renewals, which was outside our standard refund window.
During this September 17 interaction, our customer requested cancellation of all auto-renewals. Unfortunately, this request was not properly implemented, resulting in the additional renewal on September 20, 2025.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we cannot provide refunds for the September 5, ******************************************************************************************************************************** not properly canceling the auto-renewals as requested on September 17, 2025. We will issue a refund for the September 20, 2025 charge of $190.68. Before we can process this refund, our customer will need to delete the plan by following the instructions outlined at *********************************************************************************************** .
Our customer may email us at *********************************************** upon canceling the email plans and we will process the refund for the renewal in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been a GoDaddy customer since 2009 whos had significant issues with their products over the last several years. My latest issue that prompted this complaint is as follows: I renewed an email exchange product with GoDaddy in July 2025, but its never worked. I havent been able to access it since June. Ive called GoDaddys customer support multiple times, and each time I was told that my email would work in 1 - 2 hours, but it never did. The last time I called to try to get it fixed, after working with a tech-support agent for 20 minutes, he said he didnt support ***** products so someone would call me back. A private company called me and said they were GoDaddys premiere top tier support and could fix the issue, but Id have to pay them. I told them I would cancel my email product, so they transferred me elsewhere and I was disconnected. I called GoDaddys customer support to cancel my email exchange product and asked for a refund. The agent said I didnt qualify for a refund, as Id have to request the refund before it was charged. It didnt matter that the email product never worked, that Id called multiple times to get it working, or that GoDaddys outsourced tech support wants to charge me to fix their broken product. I used to have lots of products with GoDaddy over the years but have let them go due to poor service. At one time, GoDaddys service was excellent before it was acquired by an investment group and eventually went public. Its unfortunate. Despite paying more for their services compared to other providers, I wouldve never left GoDaddy had their service remained on point.Business Response
Date: 10/03/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 7, 2025, our customer called *********************** Care Team to discuss restoring an email plan that had previously expired. During this call they purchased a new ********* 365 Email Plus plan for a three year term, and a restore of their expired plan to this plan was initiated.
On September 16, 2025, they again contacted our Care Team for assistance accessing their email plan on a device. Instructions were provided to help them access their service.
On September 28, 2025, they requested a refund for the email plan. At that time, our team correctly advised that the request fell outside the time frame specified in GoDaddys Refund Policy, which can be reviewed here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy has upheld its agreements in good faith and honored its terms of service. We respectfully decline their request for an exception to our Refund Policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:09/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding my GoDaddy account (#**********. I have been paying for multiple products under this account that do not work correctly. Despite numerous contacts with customer service, I continue to be told that advanced support is working on the issue, but there has been no resolution.Details:I have paid for services that are not functioning as advertised.I have not received any credit or refund for the money already paid for non-working products.I spend several hours each day on the phone or in chat with GoDaddy representatives, yet I receive no meaningful assistance or resolution.The repeated delays, lack of accountability, and refusal to provide refunds or working services have caused significant frustration and wasted time.Resolution Sought:I am requesting:Immediate resolution of the technical issues affecting my account.A full credit/refund for the time I have paid for services that did not work.A clear commitment from GoDaddy regarding the timeline for resolving the problems going forward.I have attempted to resolve this directly with GoDaddy without success, and I am now escalating through the BBB for intervention.Business Response
Date: 10/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 3, 2025, our outbound concierge team contacted our customer to discuss their concerns. During this interaction, our customer expressed their satisfaction that their issues were resolved.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer is still experiencing difficulty, we encourage them to contact the concierge team for follow-up. Alternatively, our office will remain available to assist with any unresolved concerns, and we can be reached via email at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:09/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was just doing our bookkeeping and found that GoDaddy charged us double what I was charged 3 years ago. The hosting went from $431 for 3 years, to $899 for 3 years. I want to cancel and get refunded for the remainder of 2 1/2 years because I cannot afford - nor do I need - this amount of hosting. I called and was told that now that they went public, they do not allow any refunds. I've been with them for over 20 years and am disgusted at how they did this to a small business like ours.Business Response
Date: 10/01/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 3, 2019, our customer purchased our Deluxe Web Hosting for a three-year term via telephone transaction. GoDaddy automatically renewed this service for an additional three-years on April 3, 2022, in accordance with our customers account preferences.
On November 2, 2022, our customer contacted our *********** and upgraded their existing hosting plan to Maximum Web Hosting, which includes an integrated SSL Certificate to protect all websites installed on a customers hosting plan. To upgrade, our customer paid the difference in pricing between our Deluxe Hosting and our Maximum Hosting for their remaining hosting term.
On April 3, 2025, per our customers account ********************************** automatically renewed Maximum Web Hosting for a three-year term in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration, including on March 24, 2025, informing them the expiring item would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, our Care staff has properly informed them the transaction in question is beyond refund eligibility in accordance with GoDaddys Refund Policy, which can be found here: ***************************************************/refund-policy
As such, We respectfully decline our customers request for a refund. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 10/01/2025
I have all of my auto renew settings turned to "off" - the *** turned it "on" without me knowing. Also, what is the justification for DOUBLING the price? This is unfair. If I paid for 3 years service and want to get out of the service early, why can't I? This is a tactic they use to make money and it's disgusting. I'd like a refund for the remainder of the time that has not been used. What contract did I agree to that would lock me into this?Business Response
Date: 10/03/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response. GoDaddy has been renewing the web hosting plan in accordance with our customers account preferences between April 2022, and April 2025. Additionally, our records indicate that the products automatic renewal setting was not disabled until September 29, 2025.
Regarding the increase in pricing, our customer upgraded their web hosting services to Maximum Web Hosting, a higher tier, on November 2, 2025. Following the upgrade, the product renewed at this new tiers regular renewal pricing.
While we understand our customers desire for a partial refund, per our Refund Policy, (*****************************************************************), the product in question is ineligible for refund after 30 days from the date of transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyCustomer Answer
Date: 10/07/2025
I was not the one who put it on auto-renew! As you can see, almost all of my items aren't set to auto-renew. The person I was on the phone with, who recommended the upgrade, turned it on and never made me aware of it. Had I been aware, I would have shut it off. The websites were not money-making. One was a pet project I was working on and the others are for friends and relatives who passed away during Covid and couldn't have funerals. I wouldn't be spending $900 to host those sites.
A policy is just a policy. I have been a customer for over 20 years. In all that time, I have never complained about a thing. Never asked for a refund. You can't make an exception to your "policy" to show you appreciate my business?
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