Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,626 total complaints in the last 3 years.
- 676 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/15/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had someone pay an invoice through GoDaddy and they are trying to hold my money for 120 and refuse to tell me anymore information. I am a disabled, single mother and I need my money released to me immediately.Business Response
Date: 08/19/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************************;
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?On August 7, 2025, our customers transactions were flagged for review by our Verification Team and payouts were disabled until the necessary documents to complete the verification process were received.
This review was part of our routine underwriting due diligence procedures aimed at identifying and mitigating potential chargeback activity and account risks.
On August 8, 2025, they were informed that GDP will not be able to provide services to them due to risk factors. The reasons why GDP may close an account are discussed in the Help article found at: *******************************************************************************************************************;
As a result of this decision, our customer was offered two options:
We can refund all their customer transactions that have not been paid out to them yet; processing fees still apply for this option.
We can hold their account balance on reserve for 120 days to help cover any disputes or refunds on their merchant account and then release any remaining balance back to them once the reserve period is over.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As our customer did not provide a decision to the options provided to them, their funds will be held for 120 days.
Thank you again for the opportunity to address the concerns presented.
Regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:08/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an account with **********************. I had been charged for a product ********** 365 email) that I did not order or set up this email account. This email product was sitting in my shopping cart for over 2 years, i did not press the proceed to check out for this item and I did not set up the 365 email account, I allow them to see my account and there is no password or email address that was created. I contacted the billing department twice, and they said that they will not refund me the amount for this 365 email account. I really need the amount refunded to me, I had taken screenshots of everything including the receipts.Business Response
Date: 08/15/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 8, 2023, our customer purchased a ********* ********** Email Essentials plan for a one-year term via an online transaction without the assistance of a GoDaddy Guide.
On April 8, 2024, and April 8, 2025, per our customer's account preferences, ********************** automatically renewed the service in good faith to honor agreements with them. Notifications were sent to our customers' contact email informing them that the expiring item would be renewed in accordance with their account settings unless additional action was taken, and following each successful renewal. GoDaddy provides its customers with complete control over renewal preferences. Customers may log in to their account at any time and modify their preferences. Account management is a customer's responsibility.
On June 12, 2025, our customer contacted our *********** to request a refund for the three transactions. They were correctly informed that the transactions in question were no longer refund-eligible per GoDaddy's Refund Policy, which can be viewed at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline our customer's request for refunds. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:08/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business is scamming customers from there hard earned money by denying access to funds while charging for nonexistent unwanted servicesBusiness Response
Date: 08/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 5, 2025, our customer made their first transaction through GoDaddy Payments (GDP). GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
On August 5, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.?
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our customer did provide the verification team with documentation, it was not sufficient for them to complete their review. We encourage our customer to continue working with the verification team to ensure the best possible outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 08/18/2025
all documents possible and available never enough to validate the account and zero communication with agent who can specifically explain what will be excepted is nonexistent.
only a message to continue to upload documents that not only will be rejected but in the process invading customer account personal activity outside or the software offered to customers.regardless of all explanations its a scam system to many and all that sign up with Godaddy.
Read all customers reviews and reach your own conclusionBusiness Response
Date: 08/19/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and encourage our customer to continue to work with our ********************** Payments team to verify the account.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO GoDaddyInitial Complaint
Date:08/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
purchased a domain, it was supposed to come with free basic hosting and a landing page. they instead gave me a garbage AI page that i couldn't edit. contacted them about a refund, was told i could get a refund and asked if i wanted to do that and cancel the domain, i said yes and they canceled the domain, and then refused to refund me.Business Response
Date: 08/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 10, 2025, our customer purchased a domain name for a three-year term via an online transaction.
On August 12, 2025, they contacted our *********** regarding the free landing page credit that accompanied their domain name purchase. They were correctly informed they could not upload custom html files to the platform. As a result, they requested a refund for their domain purchase.
While our customer was originally informed that they were eligible for a refund, our ************* Guide later identified our customer was not eligible for a refund in accordance with our refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Due to the confusion caused by the conflicting information our customer received, this office has processed a refund back to our customers financial institution as a good will gesture for the now canceled domain name. They should allow between three to five business days for the funds to reflect with their bank.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:08/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Formal Complaint: Fraudulent Practices by GoDaddy Customer Support Subject: Intentional Deception, Price ***************** to Honor Contractual Agreements On June 15, 2025, a GoDaddy customer support representative defrauded me by pressuring me into purchasing a ************** Membership." This was explicitly presented as the only way to renew my products at the same prices Id paid loyally for nearly 10 years.Yet on July 12, 2025, GoDaddys renewal invoice exposed this as a scam:No discounts were applied, despite the membership purchase.I was charged 105% MORE than my historic renewal feesmore than double the agreed-upon price.Deliberate ******************Faith Tactics I made 7+ documented calls to support, demanding resolution.India-based agents repeatedly hung up when hearing the issuemimicking spam call centers. They ignored callback requests, even with recorded Employee IDs and direct contact numbers.A U.S. representative finally admitted fault, apologized for GoDaddys practices, and promised a refund (acknowledging I acted within contractual timeframes). No refund was issued.Unethical Price ********************* Business Migration Agents openly stated: GoDaddy can put whatever price they want on renewalsrefusing to justify the 105% increase with regulatory details, appraisals, or market analysis.Discounts were retroactively voided despite contractual eligibility.Result: I was forced to migrate my entire portfolio to alternative providers charging fair market priceswhich are significantly lower than GoDaddys inflated "discounted" rates."Selling a discount membership, then charging 105% more is like slapping a $1M price tag on a $100K property. Now I pay less elsewhere without extortionary clubs."Immediate Actions I will escalate this to:State Attorney General (Consumer Fraud Division)CFPB *** ***** State ************************** + BBBBusiness Response
Date: 08/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Throughout their relationship with GoDaddy, our customer has enrolled in our ******************** (the Club) multiple times.
The Club is a paid membership program that offers substantial discounts on the registration and renewal of many popular domain TLDs. Over time, the Club has evolved from a single-tier structure to a multi-tiered model, with enhanced or exclusive rates available to top-tier members.
Most recently, our customer purchased a Club membership during an interaction with our Care team on June 14, 2025. They were enrolled in the same tier they had previously held. However, some of the **** currently owned by our customer are now only eligible for discounts under the top-tier plan. Accordingly, the renewal notice sent in July accurately reflected the standard pricing for those domains.
On August 15, 2025, we received notification of a pending dispute regarding the June transaction. GoDaddy has accepted the dispute, resulting in the cancellation of the Club membership and its removal from our customers account. A full refund will be issued within 23 business days.
Additional details regarding the Clubs tier structure and associated pricing can be found at ***************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As the Club membership has been cancelled and refunded, any future domain purchases or renewals will be billed at the standard rate. Should our customer wish to re-enroll in the Club to access discounted pricing, they may do so at their convenience. Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO GoDaddyInitial Complaint
Date:08/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Requesting refund that was denied by GoDaddy on multiple requests. I did not authorize the charges. Subscriptions should have been non-renewed. Their customer service did not help in any way. Requesting refund for:Order number ********** 10/21/2024 $44.34 USD Order number ********** 3/18/2024 $72.32 USDBusiness Response
Date: 08/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 20, 2016, our customer registered a domain name for a two-year term in an support-assisted transaction. The domain name continued to renew within their account though automatic renewals per their account preferences. The last automatic renewal occurred on October 21, 2024.
On March 16, 2018, our customer registered another domain name, this time for a one-year term in an online transaction. The domain name continued to renew within their account though both online and automatic renewals per their account preferences. The last automatic renewal occurred on March 18, 2024.
On October 9, 2025, our customer contacted our support team requesting refunds for the domain name charges that had occurred in 2024. At that time our customer was correctly informed those charges were no longer refund eligible.
On October 11, 2025, our customer contacted our support team, again requesting refunds for the domain name charges that had occurred in 2024. Our customer was again correctly informed those charges were no longer refund eligible.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
**********************'s refund policy can be referenced here: *****************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:08/11/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rescue 330, an *** determined non-profit, has requested to have tax reimbursed from GoDaddy. We have submitted 3 emails and contact them via chat. They are unresponsive and not provided any confirmation that it will be refunded. The lack communication and lack of refund are problematic.Business Response
Date: 08/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
Recently, our customer reached out to our *********** to submit the necessary documentation for establishing their Tax-Exempt status with GoDaddy. These requests are processed on a first-come, first-served basis. However, due to an unexpected increase in request volume, our processing times were delayed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback.
Furthermore, we have expedited their request and successfully applied Tax-Exempt status to their GoDaddy account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 08/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ******
Initial Complaint
Date:08/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Report: August 10, 2025 I have been a customer with the company ********************** for many years. I continue to unnecessarily experience abusive and deceptive business practices. However, the focus of today's complaint is GoDaddy's persistent and deceptive messaging, whereby I have received an intolerable rate of deceptive emails from GoDaddy that grossly misreports information on my account. The recent emails have been targeted to my payment methods, whereby GoDaddy falsely states having no payment method on file when in fact all my products are set to automatically renew using my bank account routing and account number. Their false statements also give a false sense of urgency that I should apply a payment method or I will lose my products, when in fact, they have a payment method on file and my products are not at risk. I allege GoDaddy is deceptively attempting to collect more financial information from me than is necessary, thus, risking my online security.Business Response
Date: 08/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
While our customers account preferences instruct ********************** to automatically renew their services upon expiration, on July 26, July 31, and August 5, 2025, they were sent notifications to inform them that an invalid or missing payment method would prevent GoDaddy from renewing their Auctions Membership w/ *********** services and action was required by them.
Our records indicate that on August 10, 2025, our customer updated the payment method associated with those services.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Automatic renewals require a valid payment method associated with the product(s) to be successful. Our customer has updated the payment method and manually renewed their services.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 08/18/2025
The BBB is asking me to respond to their message as if they were the business, which no response from the business has been given.Business Response
Date: 08/22/2025
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. While our customers account preferences instruct ********************** to automatically renew their services upon expiration, on July 26, July 31, and August 5, 2025, they were sent notifications to inform them that an invalid or missing payment method would prevent GoDaddy from renewing their Auctions Membership w/ *********** services and action was required by them.
Our records indicate that on August 10, 2025, our customer updated the payment method associated with those services.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Automatic renewals require a valid payment method associated with the product(s) to be successful. Our customer has updated the payment method and manually renewed their services.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 08/22/2025
GoDaddy is blatantly lying. I did not update any payment method after receiving false notifications from the company about there being no payment method. My banking information has remained the sole payment method and has not changed. GoDaddy is making a fraudulent statement about me updating payment on August 10th, which they have no proof because they are fabricating this information, which is fraud and abuse.
Initial Complaint
Date:08/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My business website page is being charged multiple times and when you speak to someone they state they fixed the issue and are correcting the issue and its not fixed. I had a website, domain and email address. The website was not working so I called and they stated that it was cancelled due to we did not want the e-commerce account just a basic website and we asked for a refund for the e-commerce and they just cancelled all services. Called back two months later to see why I had no website and they said we cancelled it but dont worry we can have it up and going again. We paid for a new bundle and the website will be up and working. Called a week later no website is not working and was told I needed to sign up for another bundle to have it working. I have been charged three times and have two accounts that I never originally asked for. When you talk to someone they have no idea how to correct the mistakes they make and keep charging your credit card on file to correct their mistakes. I really feel this company is scamming their customers based on when you call they say no worries we have a better deal anyways. I just want the business to be held accountable for hiring people that cant fix their software mistakes and keep adding charges to correct their mistakes. Also I want my money back for paying for unwanted accounts and e-commerce.Business Response
Date: 08/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 16, 2025, our customer's Websites + Marketing (W+M)and M365 ***** services renewed for one-year.
On April 30, 2025, our customer contacted our ************* team to downgrade their W+M plan. Due to a misunderstanding, their existing W+M plan was canceled instead of being downgraded.
On July 25, 2025, our customer contacted ************* because their website was no longer active. During this interaction our customer repurchased W+M for a three-year term.
On August 2, 2025, our customer contacted ************* as they were unable to make changes to their website via the plan purchased on July 25. It was determined their website was accessible via a free trial our customer had initiated, separate from the paid plan. Our support staff assisted our customer with cancelling and refunding the paid plan. Following this our customer expressed their desire to be on a paid plan rather than the free trial. A new W+M plan was added to their account and a website restore was submitted to have their existing website transferred from the free trial to the new paid plan.
On August 10, 2025, our customer published a second free trial of W+M. The publishing of the free trial converted the trial plan to a paid plan, and a subsequent renewal of the W+M was processed for one year.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers situation and have attempted to connect with them directly to help resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyInitial Complaint
Date:08/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I was upsold an email subscription and it doesnt work. We worked with tech support for a few days and the issue turned out to be, because I have an international number so I ask for a refund, knowing the window past but speaking and confirming with a couple of customer service people they said I should get a refund because the issue is literally I cant use it. So I called into customer service and to initiate the request and was told that it should be approved and then it was rejected and was told I cant get my money back due to the policy. Even though its an issue that I cant fix nor them and they shouldnt have sold me a product a cant use knowing that I have an international number. Case# ******** Refund OOPR-****** So I spent over an hour today Aug/8/2025 just waiting for a supervisor to figure something out even though tech closed the case as unresolvable. So theyre technically stealing $80 from me, via a upsell of a product that doesnt work and hiding behind a refund policy. License to steal if you ask me.Business Response
Date: 08/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 14, 2025, our customer purchased a domain name for a five-year term and an M365 Email Essentials plan for a two-year term via an online transaction. On August 4th and 5th, 2025, they contacted our Care Team regarding email access difficulties. Despite various troubleshooting attempts, no resolution was achieved during these interactions.
Upon review, we have identified that the email setup issues stemmed from a mismatch between the address and phone number in their account. This discrepancy, involving a US based physical address and an international phone number, prevented completion of the required verification process.
To resolve this issue, we recommend our customer: 1) Delete the existing email address, 2) Update their account settings to ensure a consistent physical address and phone number within the same geographical region whether US based or international. Upon taking the suggested steps, they may set up the email address again which should complete without further issue.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Since this technical issue wasn't identified during support calls and prevented service use, were prepared to make an exception to our Refund Policy. Our customer may either cancel the service and email *********************************************** for a refund, or complete setup of the email following our recommended steps and email us at the aforementioned email address for a complimentary three month extension to their email service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddy
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