Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,519 total complaints in the last 3 years.
- 635 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against ************* Fraud Disguised as a Service I am filing this complaint to dispute an illegitimate and deceptively structured charge from *************, which appeared as part of a Trailways transaction. While I agreed to the overall transaction amount, the specific charge from ************* was buried in a way that misrepresented what I was paying for and more importantly, who I was ******************** operates behind a wall of anonymity, using Domains By ********** to hide all ownership and contact details. Their website offers no address, no customer service transparency, and no accessible refund policy all red flags for a company involved in financial transactions. When I attempted to obtain details and resolve the issue, I was met with complete silence. No reply. No resolution. No accountability.The charge, while technically present, was misleading in how it was presented. The transaction was bundled in a way that concealed Refundable.mes involvement and left no reasonable way for me to make an informed choice. This misrepresentation, combined with their refusal to disclose or engage, constitutes a deceptive business practice one that violates the spirit, if not the letter, of the Truth in Lending Act (TILA), which is meant to ensure consumers understand what theyre being charged and why.I am demanding a full refund and investigation into Refundable.mes practices. This is not just about a charge its about a business model built on deception, obscurity, and consumer exploitation.Registrar: The domain is registered through GoDaddy.com, LLC.Scam Detector has given ************* a trust score of 47.2 out of 100, indicating a medium risk. User Complaints: There are reports of users experiencing issues with refunds and a lack of response from the company.
Business Response
Date: 05/16/2025
Thank you for the opportunity to address the concerns of the complainant.
While GoDaddy is the registrar of record for the domain *************, we have no affiliation with its current registrant or any associated business.
According to a public network lookup, the domain ************* points to the ** address *************, which is managed by ******************* (AWS). Considering this, the complainant may wish to contact *** directly to determine if they have policies to address their concerns. As a courtesy, we have located the following abuse-reporting location at AWS: ******************************************************************************
Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********** *******
Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a pro reseller for 8 years. Godaddy changed their reseller program forcing resellers to go direct to godaddy. I set up my reseller account and paid my fee. Godaddy was to transfer my customers from my old reseller account to my new reseller account. That did not happen. My customers have been moved to another firm. ******************** support promised me the account would berestored, and my customers returned to my reseller account. None of this has occurred. Support has reneged on every promise.Business Response
Date: 05/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 7, 2024, our customer purchased a Pro Reseller Plan for a one-year term via an online transaction. GoDaddys Reseller Plans are designed to support both individuals and businesses in offering domain names and related services. GoDaddy's Reseller program allows subscribers to set their prices and sell GoDaddy products under their brand.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate their candid feedback regarding our service levels, after reviewing their account, we found no record to support their claim of a Reseller Plan being canceled. Furthermore, our records show one active Reseller Plan, as referenced previously, which remains available in our customer's account and is ready for use.
In the future, if they purchase a new Reseller Plan, it is important to note that a setup would still be required, as information does not automatically transfer from one Reseller Plan to another. More information regarding our Reseller Programs can be found here: ***************************************************.
Should they have any technical questions regarding their Reseller Plan, they may contact our Care Team 24/7 at ************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an eCommerce plan from Godaddy as my website host after spending 2 1/2 hours on the telephone with a customer representative asking many questions. I wanted to ensure this site was right for my eCommerce store. From this initial discussion, Godaddy was told that this store created handmade jewelry. The store is listed as handmade jewelry, and I plan to add other items that may not be handmade. I purchased my first sale on 5/4/2025. Godaddy immediately took their fee but is now holding the rest of the money due to me from my handmade item that was sold. They asked for information that was submitted. They then asked for more details, saying I had missed some info. They are asking for information not pertinent to someone who designs and makes jewelry. They want a vendor agreement or reseller agreement and invoices. It is clear that even though I explained what this business is, and it is listed that way on my website, they are giving me a hard time releasing the money that I am owed for the purchase of my merchandise. If they cannot do that, I want full reimbursement of the money I have paid for this website and domain so that I can find a web host who will support my business, and they need to refund the customer all of her money. The department asking for this information is Godaddy Payment Review, and the person sending me this information is *******.Business Response
Date: 05/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 14, 2025, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
On May 4, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.?
Our customer submitted all of the requested documentation on May 9, 2025. On May 12, 2025, our customers account was cleared, and payments were enabled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Our customers funds will be released in their next scheduled payout.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted GoDaddy on Friday May 2nd to cancel a *************** address. There were 3 orders that had all recently renewed. Orders #********** for $95.88, #********** for $35.16 & #********* for $21.99. The agent advised they could cancel all three but order #********** was not eligible for refund since it was a monthly renewal and it had to be canceled within 48 hours. I agreed with that since it was a small charge of $21.99. I was asked how I would like my refunds and was told I would see the refunds in about 5-7 days. When I received my refunds they were for $12.99 & $22.17 and referenced just the order# **********. I did not received a refund for order# **********. I contacted the company right away and was told to wait a few more days. When I still did not receive the refund I contacted them again and was advised I would not get a refund because I only had 7 days to cancel my annual renewal and I canceled on day 11. However my access to the canceled product was removed immediately. Apparently you get 2 days to cancel a 30 day product and only 7 days to cancel a 365 day product. My issue is that I was not told that I would not be refunded for this $95.88 annual product at the time of cancelation. I would have made a different decision had I been given the correct information. I never would have canceled my annual product after only 11 days knowing I would lose access immediately AND not get a refund. That is absurd. The agent made an error and was not trained appropriately to service customers with accurate information. I do understand the cancelation terms were hidden somewhere on one of the pages of their gigantic website in fine print but when working with customer service agent to cancel a product, the customer should be given correct information by that agent to make sound decisions. I was not canceling online on my own, I had their agent on the phone to help me. I requested my issue be escalated for review but was still denied a refund.Business Response
Date: 05/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 23, 2025, per their account preferences, our customers email plan automatically renewed on a one-year term. Per GoDaddys Refund Policy, email plan renewals are eligible for refunds within 7 days of the transaction.
On May 2, 2025, our customer contacted our Care team seeking a refund of the email plan and two other recent renewals. ******** Guide processed a refund for one of the three transactions that was within refund policy, however, the other two, including the email plan, were not eligible for refunds.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed that the email plan in question was cancelled during their interaction with our Care team. As a one-time exception to our Refund Policy, we have processed a full refund of the email renewal. Our customer can expect the funds to post within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past five years, I have been enrolled in GoDaddys reseller program, paying for a service that has consistently failed to meet basic functional expectations. Throughout this period, I have encountered ongoing technical issues that rendered features inoperative, and I have had to invest countless hours attempting to resolve them through customer service.Despite my repeated efforts, including detailed calls with both support agents and supervisors, the problems persisted. On numerous occasions, I was promised that support tickets would be filed and that I would be contacted with resolutions. These follow-ups almost never occurred. Most recently, I was informed by a reseller program representative that I had missed out on promotions that would have entitled me to free renewalsa benefit I was never made aware of, despite being eligible. Again, I received no follow-up, and attempts to email the contact provided were unsuccessful, as the emails were returned as undeliverable.The customer service interactions have often been dismissive, unhelpful, and in some cases, unprofessional and concerning. On a recent call, a supervisor named ******* responded defensively and bizarrely when I merely explained the issue. He stated, unprompted, I dont want to lose my job, and when I reminded him that I was a customer seeking support, he responded, Oh, I care about my job, without addressing my concerns. This interaction was not only confusing but deeply unprofessional and distressing.Additionally, a domain I had registered and renewed years ago mysteriously disappeared from my account. A supervisor at the time admitted that the situation didnt make sense, and while he initially seemed concerned, he ultimately said, Theres nothing we can do, and we cant tell you what happened. This lack of accountability and transparency was shocking.GoDaddy has failed to deliver on the service I paid for. I have demonstrated loyalty over the years, despite this treatment.Business Response
Date: 05/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 9, 2020, our customer was granted a free one-year trial of a Pro Reseller plan. Per their account settings, this plan has automatically renewed in annual increments, most recently on April 8, 2025.
On May 4, 2025, they contacted our *********** seeking assistance with domain forwarding. During this interaction, they expressed concerns about their Reseller plan. As the Reseller support team was unavailable when our customer called, it was suggested that they call during normal business hours the following day.
Between May 5 and May 9, 2025, they contacted our *********** multiple times seeking a retroactive refund for the renewals in question. Our care staff offered to process a refund for their most recent renewal, but informed our customer that past renewals were no longer eligible for a refund. Our customer declined this offer each time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers candid feedback about our service levels and will ensure their interactions are fully reviewed by our ************* Managers to identify opportunities for improvement. GoDaddy strives to offer the best service in the industry.
As our customer has continued to utilize and renew the service in question, we respectfully decline their request for credit to cover the past five years of renewals. However, as previously offered during their recent interactions with our Care Staff, we will honor a refund for the most recent renewal of the Reseller Pro plan once our customer has successfully canceled the plan from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has made charges to my account for amounts thats is not what is agreed upon. My monthly charge should be on $47.69 month for services which was charged on May 5, 2025. Then on May 5, 2025 GoDaddy charge ***** for the same month created an imbalance on my bank account. I will disconnect my auto payment due to this continuous abuse by GoDaddy. I will request a refund of $ ***** which was a unauthorized payment.Business Response
Date: 05/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 4, 2020, our customer registered a domain name with Full Domain Privacy and Protection (****) for a one-year term. This transaction included our Websites + Marketing Commerce (W+M) for a one-year term. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
On May 4 and May 5, 2025, per their account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that the products in question would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On May 6, 2025, our customer contacted our *********** to discuss the transactions. Our staff verified what each transaction was for and advised where to review this information within their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are happy to offer a refund in accordance with our refund policy; however, before we can do so, our customer will need to downgrade the **** and cancel their domain and W+M via the steps provided. They may email us at ********************************************************************* once the domain and W+M have been canceled to request their refund by June 19, 2025.
Downgrade my Domain Protection plan: *************************************************************************************;
Delete products in my GoDaddy account: ***********************************************************************************************
GoDaddy's Refund Policy: *******************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
About 2 months ago, I called GoDaddy to change my ************* website domain name. While discussing with the representative, he told me that I would be making a mistake if I proceeded with a .com extension. The NEW and best thing in the business was an ai. extension. We discussed and then he said 'wait a minute, let me check something'. He went on to find out that the name I actually wanted was being used by someone else but they weren't utilizing it. When I asked who owned it, he said I can't share that info. When I asked if it was "***", he said "Yes"! I immediately realized that my husband, ***, had set up this perfect domain name for me many years ago. During that very same phone call, the representative went on to give us lengthy instructions on how to reactivate the old domain name including how we had to take photos of his driver's license being held against his face, etc. We spent the remaining time on the phone working on retrieving the old (original) domain name.We never did go back to his recommendation that I proceed with the (new) ai. extension. I assumed that we had gone past the ai. domain after finding my old .com domain could be used.Sometime later I found the $218.96 for the new ai. domain had been charged to my credit card.After starting the lengthy process to reinstate the old name, I breathed a sigh of relief realizing that the .ai extension was an EXTREMELY bad recommendation for a travel agency since it implies that my new website would have been manned by artificial intelligence.I feel that the representative's recommendation was negligent considering the nature of my business and should never have been suggested. I did not realize that the charge had been actually processed until I found it on my credit card statement.GoDaddy can have my .ai name (********************************) back for resale. My request to GoDaddy to understand the circumstances have been denied as of today, May 5, 2025.Business Response
Date: 05/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 3, 2025, our customer contacted our Care team seeking assistance with their email account. During the interaction, our Care Guide noticed a possible typo in their .com domain, and after determining that the correctly spelled .com was already registered, offered the .ai alternative which our customer accepted. After the .ai was registered, the conversation turned to the correctly spelled .com, which was determined to be registered to our customers husband.
On April 16, 2025, our customers account was merged with their husbands account, giving them control over the correctly spelled .com domain. The same day, our customer asked for a refund of the .ai, and was correctly advised that .ai domains are non-refundable per our Refund Policy.
Our customers correctly spelled .com domain is due to expire on May 11, 2025, and is not set to automatically renew. If our customer wishes to retain the domain, they will need to take action to renew it before it expires.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 10, 2025, our office attempted to connect with our customer via phone to discuss their concerns, however we were unable to reach them. We will remain available to assist them and can be reached via email at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 05/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was put on a Managed 10 Hosting plan because a GoDaddy *** told me that was the right option. Now they say its wrong. Same thing with my Premium Security plan, which they also told me to buy. Now theyre claiming thats incorrect too. Every time they get caught giving false info, they either hang up or refuse to connect me with a supervisor. Total runaround, zero accountability. I was given the advice on what to purchase and changed from a program based on your recommendation if it is wrong you should fix it for free.Business Response
Date: 05/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 2, 2024, our customer purchased an Ultimate Managed WordPress (MWP) plan for a one-month term via an online transaction. This plan has been consistently renewed in monthly increments, most recently on May 2, 2025.
On June 21, 2024, our customer accessed their account and upgraded the hosting plan to a MWP Pro10 plan via an online transaction.
On July 18, 2024, our customer purchased a Website Security Premium plan for a one-year term via an online transaction.
On March 10, 2025, they contacted our *********** regarding issues they were experiencing with their website. During this interaction, our Care staff asked our customer if they planned on hosting more than one website. When our customer indicated they were not, our Care staff recommended downgrading to a hosting plan that was more appropriate for their single website. However, when attempting to process the migration, an error was encountered that prevented the website from migrating. The new MWP plan was then canceled, and our customer was refunded for their purchase.
On May 5, 2025, they contacted our *********** again regarding issues they were experiencing with their website. During this interaction, our customer noted the features of their Website Security Plan did not appear to be properly configured. A ticket was created to assist them with properly configuring their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since connected with our customer and will continue working with them to resolve their outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:05/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Godaddy orders automatically renewed and they were extremely hard to appeal and get refunded for. I purchased them two years ago through my legalzoom account for my business so after calling them they told me to call godaddy directly. I did but they made it so hard for me to get a refund. They had to email me a link to appeal and I had to log into my account, but I never logged in it before so it wouldn't let me in and I had to jump through all these crazy processes to even see where my payment history was. I have never seen this before and it was extremely frustrating, especially since I work two jobs and I have two small children to take care of while trying to do all of this. they told me I only had one week to get the refund, which is also insane. This is something I have also never seen and my account was not used in two years. I wanted last years order refunded as well because it was so hard to navigate. I tried two years ago to do all of this and it was a nightmare. I understand I might not be able to get refunded last years order as well, but this order should have been refunded. It look me a while to call and do all of this refund process and then it was weeks before they sent me that short little paragraph below that they were not able to issue me refund. I tried to log back into that reply today for this complaint and the link was deactivated. I couldn't see the email I sent at all. Please help and I would really love a refund and I do not see how this can be legal.Business Response
Date: 05/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On January 29, 2023, our customer purchased a domain name with/Full Protection for a two-year term and an Email Plus for a one-year term during an online transaction.
Their email plans were renewed on January 28, 2024, and 2025, per their account preferences. Before and after each renewal, email notifications were sent.
On January 29, 2025, their domain name was renewed for an additional two years, per their account settings. Email notifications were sent before and after the renewal.
On February 27, 2025, they contacted our Care team and requested a refund for their most recent renewals. They were informed correctly the services were beyond refund eligibility, per GoDaddy's Refund Policy; which can be found at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
We stand by our previous response and must respectfully decline our customer's request for out-of-policy refunds. If they wish to disable the automatic renewal or cancel their service to avoid future renewals, instructions are provided in the Help article found at this link: ****************************************************************************;
We also appreciate their feedback regarding our levels of service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The customer service representative I spoke with would not connect me to a manager, they removed my website without notice, that I spent thousands on with them and are telling me after the fact that they will show me now how to do a back-up so I can restore it with them but not without first paying a $150 fee to restore the website. The entire website process with them was extremely stressful and I wound up directing and doing more work and directing them on basic formatting of the website than had I worked with a private graphic designer. If they can't restore my website without a fee, I want my money back for the entire website.Business Response
Date: 05/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 12, 2022, our customer purchased *********************** ******************************* (WDS) for a 1-year term. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
Our customer renewed their hosting services on three separate occasions for different terms, beginning on July 12, 2023, for a one-year term, July 22, 2024, for a three-month term, and on October 22, 2024, for a six-month term.
In accordance with our customer's account preferences, ********************** did not renew the ******************* in our customer's account in a good faith effort to honor agreements them. However, GoDaddy did send renewal notices to our customer prior to and after the service expiration date. These notices were sent on March 20, April 17, April 22 and May 1, 2025, informing our customer their service was at risk of being canceled unless additional action was taken. As no action was taken to renew the service, it was canceled from their account on May 2, 2025, due to non-payment. Account management and data backup is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed of GoDaddys restore procedures and pricing. We encourage our customer to work with our *********************** Team should they wish to restore the content in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 05/12/2025
I hired GoDaddy to build a website, spending several thousand dollars for design, and have consistently paid their semi-annual hosting fees. Recently, I was notified that my online store was removed. When I checked, I discovered my entire website had been taken down without prior notice, warning, or explanation. I received no emails or alerts beforehand, despite being in good standing with my payments. After contacting customer service, I was refused escalation to a manager and was told I would have to pay a $150 fee to recover my own website and only then would they walk me through a backup process. This is unacceptable. The website design process itself was extremely stressful. I had to direct GoDaddys team through basic tasks I expected professionals to handle. I essentially ended up doing more work than if I had hired a private designer. This was a failure in both service and communication. If my website cannot be restored without additional charges, I want a full refund of the money I paid for the design and hosting. I expect this to be escalated and resolved without further cost to me.Business Response
Date: 05/13/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
GoDaddy sent renewal notices to our customer prior to and after the service expiration date informing them the product would be cancelled unless additional action was taken. These notices were sent to the email address on file. GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account.
We respectfully decline our customers request for a refund. Our *********************** Team maintains a recovery backup for 30 days following the deletion of a website. We encourage our customer to connect with our *********************** Team no later than June 2, 2025, to avoid permanant deletion.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddy
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