Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a ****** Affiliate Associate. Thought I could connect ****** products on website with GoDaddy. It took a while to find out that they do have a web tech that can help you because they don't have it listed on the phone. Someone that you talk to has to tell you. So I went to the design center and they told me. Found out after I talked to him that they CAN'T load Amazon products. I talked to one tech that says since they couldn't do it, I should get part of my money back since they can't do the job. They don't have it advertised that they can't load Amazon products. They have you spend you money and then tell you. And billing doesn't want to give me a refund. They keep saying it was after 7 days. Check out some of the reviews!

  

  Business Response

  Date: 07/03/2025

  Thank you for the opportunity to address our customers' concerns.
  On January 20, 2025, our customer purchased *********************** Websites + Marketing (W+M) plan for a one-year term through an online transaction. *** is a self-service website builder designed to help customers easily create and manage their websites.
  On June 14, 2025, they contacted our Care team to request a refund. At that time, they were appropriately informed that the request fell outside our refund eligibility window. That same day, the customer submitted an exception request for an out-of-policy refund, which was carefully reviewed but ultimately declined.
  In accordance with our Refund Policy, W+M plans are eligible for a refund only within 30 days of purchase.
  *****************************************************************
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we understand and empathize with our customers situation, the W+M plan is not eligible for a refund under our current policy.  
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy wrongfully removed my website despite full payment.I purchased website and email services from GoDaddy on June 22, 2025, and my payment was processed successfully. However, on June 27, 2025, GoDaddy attempted an unauthorized charge on my account and then took my website down, even though I had already paid in full 5 days prior. I contacted customer support on 6/27 and was spoke to so rudely by a Godaddy representative that basically called me a liar and would not look at the original receipt. On 6/28, I was in contact again with customer support via text and my issue was not fixed. Additionally, I noticed I was charged two different amounts $44 and $42 for the same service without any explanation. This seems deceptive and unfair, and customer support has not offered a satisfactory resolution.I am requesting:- Immediate reinstatement of my website - A full explanation and refund of any overcharges - Confirmation that no future unauthorized charges will occur Reinstate my site, refund excess charges, and ensure fair billing practices moving forward.

  

  Business Response

  Date: 07/01/2025

  Thank you for the opportunity to address our customers'concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  Our customer initially purchased a one-month term of GoDaddys Website + Marketing (W+M) service through an online transaction. W+M is a do-it-yourself, template-based platform designed to help users build and manage websites. In accordance with their account settings, the plan was automatically renewed on February 24, 2025. Renewal notices were sent before and following the charge, outlining the automatic renewal process unless action was taken.
  On March 13, 2025, a chargeback was initiated by our customers financial institution, reversing the February renewal payment. The W+M product remained active during the chargeback process. GoDaddy continued to follow their renewal preferences, most recently attempting renewal on June *******, which was declined. Our customer manually renewed the plan on June 22,2025.
  On June 27, 2025, the chargeback was resolved in the customers favor, and as a result, the W+M plan was canceled.
  When our customer contacted our Care Team regarding the offline status of their website, they were informed that the plan had been suspended due to the chargeback, consistent with our standard procedures.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  A refund has been issued for the most recent renewal. Please allow 35 business days for the funds to appear at their financial institution.
  The W+M plan has been permanently suspended following the chargeback resolution. To reinstate the service, our customer will need to repurchase the W+M plan and pay the $20 chargeback fee. They may contact our Care Team 24/7 at ************** to proceed.
  Thank you again for the opportunity to address the concerns presented.
  Kind regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company extorts their customers. The theme of **********************'s operation is upselling their customers. It is annoying and feels desperate. I purchased a new plan based on the feedback from their representative. The last step was not properly done and is impacting my website. Just called to be chastised by a very hostile representative about how they sell customers new plans instead of renewing old ones. He then told me he could fix the problem IF I PAID MORE MONEY!! Disgusting! I requested a supervisor, which conveniently was not available.

  

  Business Response

  Date: 07/02/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On July 12, 2019, our customer purchased a Deluxe Web Hosting for a three-year term via telephone transaction with our ************ This purchase also included a Standard SSL Certificate for a two-year term, a Domain Registration for a three-year term, and a one-year trial of Microsofts Email Essentials. Between July 2019, and July 2022, our customer has been renewing their products with the assistance of Automatic Renewal.

  On June 25, 2025, our customer contacted our *********** to inquire about their upcoming renewal costs. During this interaction, our staff discussed the possibility of our customers developer migrating their website content from their existing hosting plan to a new hosting plan. Our staff assisted them with the purchase of a new Web Hosting Deluxe for a one-year term.

  Between June 26, 2025, and June 30, 2025, our customer contacted our *********** to address additional concerns with their website. Our staff worked to the best of their ability to address these concerns. We apologize for any frustration or confusion caused during these interactions.

  RESOLUTION:

  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

  Our office has attempted to connect with our customer. At this time, the migration appears to be complete, and the site is live. Our office will continue to attempt to work with our customer to address any outstanding concerns they may have.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 5/1/24 i cancelled all business as a customer of **********************. I am a victim of wildfire in a federally declared area and have been in transition unable to check communications from Go Daddy while in evacuation. They automatically billed me for continuing services on 5/4/2025 to my credit card. I was unaware that they still considered me a customer or that they were automatically billing me. The charge was $129.48 for internet services i had cancelled. I became aware of the billing today and immediately called Go Daddy. They acknowledged the 5/1/24 cancellation date but said I now had to go online to cancel my business with them and they could not turn me off on their end. I see this automatic billing as a scam. I have always respected Go Daddy but this experience has me see them as scammers, unwilling to do the right thing. I requested a refund, which they denied. I know there are problems with automatic billing but I have been unable to have the business correct their mistake and want this on record. it is not a lot of money but is the principle. Thank You

  

  Business Response

  Date: 07/03/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  GoDaddy sent notices to our customer before renewal informing them their product and service would renew in accordance with their account settings unless additional action is taken.    
  
  GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility. 
  
  On June 28, 2025, our customer contacted our Care support team requesting to delete their GoDaddy account.  At that time our customer was provided the following support article. 
  
  Close my account: *************************************************************************;
  
  Our customer has since chosen to close their ********************** account.  Per the Warnings shared in the above article, account closures cannot be reversed, and once an account is closed customers will no longer be eligible for refunds.   
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer, we respectfully decline their request for a refund.  If our customer has additional questions or concerns they can reach our team at ************************************************************************* 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy

  Customer Answer

  Date: 07/03/2025

  the Go Daddy response is incomplete. I contacted Go Daddy a year before they indicated in their response to BBB. It was a phone conversation where they assured me my account was then closed. They did not direct me to a self-help process but said they deleted my account on the phone at that time. When i discovered that my account was still active and being charged automatically, i immediately contacted them this month and was then referred to a self help closing process, which i have followed. there is a texting chain with them from that contact day where they acknowledge my call to them the year before where they say they only closed a part of my account. Had they informed me a year ago that I needed to do something else i would have at that time. My understanding was my account was closed a year ago. 

  

  Business Response

  Date: 07/07/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response. 
  
  On June 28, 2025, our customer contacted our Care support team via chat.  During this interaction our customer confirmed they were in their account but did not see a button to delete it.  Our Care support representative was able to assist our customer with helping them remove products from their account and providing the support article on how to close their GoDaddy account.  Our customer thanked our support representative for their help and ended the chat.  Our customer did not reference a previous conversation from a year ago within this interaction. 
  
  On June 30, 2025, A chargeback was initiated on the transaction in question. This chargeback withdrew payments made to GoDaddy.  Chargebacks can take ************************************************************* question completes its investigation. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy.com has an issue with their programing/AI that I have informed them about last week. This problem is on my website creation and editing page. The Ai or programing is placing communist and anti American photos on my site and i am unable to edit them off of my site. The company clearly has not attempted to fix this issue because these communist photos are still on my American Veterans Assistance website through their company. I'm requesting full reimbursement of all funds i have spent on godaddy.com while retaining all of my products, intellectual properties designs, etc.etc.etc. I am requesting that i retain their service with more attention to detail on my sites and daily reviews from management to ensure the most American patriotic websites in the best interest of our American Veterans. Specifically, this involves a picture of communist **************** pin, that needs removed from my website.

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On June 8, 2025, our customer established a 7-day trial of our Websites+Marketing (W+M) plan, which is a template-based platform customers can use to build a website.  On June 15, 2025, our customer manually renewed the plan for a month, and the billing is currently on a month-to-month basis.
  
  Certain tiers of W+M plans include GoDaddy Airo, which is an AI driven tool that can attempt to create a website using prompts from our customers.  While AI is a powerful tool, it doesn’t always get things right -  a best practice is to review the output for accuracy and to ensure satisfaction.  If Airo produces something that our customers don’t want, they always have the option to manually edit the site using the provided templates. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As with other AI based platforms, Airo is constantly evolving and improving, and feedback is a vital part of that process.  To that end, we have shared our customer’s feedback internally, and we appreciate them taking the time to share their experience. 
  
  As a one-time courtesy, we have processed a refund for the most recent renewal of their W+M plan.  The plan will remain active in their account and our customer will be responsible for the payment of future renewals.  They can expect the refund to post to their financial institution within 2-3 business days. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  Matt Reid
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ONGOING ISSUES:1. Design Team continues to disregard the specifics of written edit requests through the GoDaddy on-line system facilitated through our GoDaddy account.2. In the past year GoDaddy has failed to service our website including but not limited to the following ways: a) Contact Form was non-functioning for over 3 months for no reason. b) Mailing List form was non-functioning for over 30 days suddenly. c) Since 2024 we requested to have payment services installed on the website - several requests were made but no functioning payment services made available; instead the Design Team's attempts to add payment services created a breach in the website with pages deleted, scattered text all over the site which made the website useless.3. It took weeks to get staff in the Design Team to UNDERSTAND they had completely screwed up the website - hours and hours of frustration on this end culminating in GoDaddy having to return the website to an earlier version - which then knocked out any other new edits that had been completed correctly.4. Every single time we submit an edit request since 2024 - EVERY TIME - the Design Team continues to delete items we never asked to be deleted, add items we never asked to be added, put text/phrases on MY website on their own - without completing the initial requests at all.5. Every week we are on the telephone for HOURS begging, pleading, yelling, crying to get someone to fix the Design Team staff failures. All to no avail.6. It took over one year to finally get payment services (two weeks ago) - interesting in one call to a staff member here in the **** who set it up in 10 minutes.7. It takes weeks for anyone to call us back when we ask for a manager, and then they have no idea why they are calling us.8. GoDaddy's failure to hire competent staff has caused us to lose grave revenue and our reputation in our industry, including lost time out of conducting business. This is unacceptable on all fronts.

  

  Business Response

  Date: 07/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On May 3, 2024, our customer purchased **********************'s ********************************** on Managed Hosting via an online transaction for one month. That plan has subsequently been renewed on a monthly basis. 
  
  Since then, our *** team has worked closely with our customer to provide the service they requested. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  In WDS Leadership team has reached out to our customer and is standing by to assist them. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 07/02/2025

  THIS HAS NOTHING TO DO WITH THE LEGAL AGREEMENTS WITH GODADDY.  THIS IS 100% ABOUT THE INCOMPETENT STAFF GODADDY HAS OUTSOURCED NOT DOING THE *** I AM PAYING FOR, AS WELL AS THEIR USE OF A.I. TO COMPLETE ROUTINE EDIT TASKS THAT ARE ON ALMOST EVERY OCCASION DONE IMPROPERLY - MAKING MY WEBSITE A COMPLETE MESS.

  I AM NOT PAYING MONTHLY FEES FOR GODADDY DESIGN TEAM TO CONTINUE TO DO WHATEVER "THEY" WANT ON MY WEBSITE.  THIS CONTINUED HARASSMENT BY THE OUTSOURCE DESIGN TEAM HAS CAUSED US GRAVE LOSS OF REVENUE DUE TO THE WEBSITE FOR WEEKS AT A TIME BEING INOPERABLE/UN-NAVIGATABLE.  TO DATE - OUR CONTACT FORM IS STILL INOPERABLE - DESPITE REPEATED REQUESTS TO FIX FOR MONTHS.

  I HAVE FILE AFTER FILE AFTER FILE OF REQUESTS AND PRINTOUTS OF WEBSITE PAGES - SHOWING THAT GODADDY DID NOT LIVE UP TO ITS PROMISES.  WE ARE PAYING FOR DESIGN SERVICES THAT HAVE NOT BEEN DELIVERED AS COMPLETED PROPERLY MONTH AFTER MONTH.

  MY WEBSITE HAS BEEN, IS CONTINUES TO BE MISMANAGED BY GODADDY DESIGN TEAM STAFF; SO HOW IS IT THAT GODADDY IS LIVING UP TO WHAT THEY PROMISE TO DELIVER?  THEY ARE NOT DELIVERING, BUT TAKING MY MONEY.

  FOR THIS PERSON FROM THE ALLEGED "OFFICE OF THE CEO" TO CLAIM THAT GODADDY HAS LIVED UP TO ITS PROMISES IS COMPLETELY ABSURD.

  IF HE THINKS HE'S GOING TO PUSH BACK AT ME CLAIMING I 'SIGNED' LEGAL DOCUMENTS - THEN HE SHOULD BE PREPARED TO STAND UP AND FULFILL WHAT "GODADDY" PROMISED.  HE WON'T DISCUSS THIS BECAUSE HE KNOWS WE ARE RIGHT AND GODADDY HAS NOT LIVED UP TO WHAT THEY PROMISE TO PROVIDE AND WHAT THEY GET PAID TO DO.

  IF HE CHOOSES NOT TO ASSIST IN RESOLVING THIS EGREGIOUS SITUATION IN AN ATTEMPT TO INTIMIDATE ME AND THROW HIS WEIGHT AROUND, HE BEST THINK AGAIN.  WE HAVE ALL THE FILES TO PROVE WHAT WE ARE COMPLAINING ABOUT ARE TRUE.

  CONTACT MY OFFICE TO DISCUSS THIS AND PROVIDE RESTITUTION - WHICH CAN BE MADE IN THE FORM OF ALL SERVICES MADE FREE (AT NO COST TO ME) FOR TWO (2) YEARS.  THAT IS THE ONLY OPTION FOR GODADDY.

  

  Business Response

  Date: 07/08/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response, that GoDaddy has and continues to uphold its agreements with our customer in good faith and honored its terms of service.
  
  Furthermore, our ******************* Leadership team has reached out to our customer and is on standby to assist them.
  
  We also respectfully decline their request for compensation. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against GoDaddy due to a series of billing and customer service issues that remain unresolved. This is the 4th time in 5 years. I was mistakenly charged four separate amounts $12.17, $51.09, $25.93, and $12.00+ despite only attempting to purchase one domain (advertised at $0.01). The order was placed using an incorrect email and domain name by accident, so I could not access the account or customer number due to not having the correct email. When calling I was told initially they cant help me because GoDaddys required second-step email authentication. Impossible.I explained clearly on multiple calls. The first two agents I spoke with were rude, repeatedly asked questions I had already answered, and ultimately refused to help since I couldnt authenticate an account I couldnt access. On my third call, a helpful female agent found the account and offered a partial refund on the $25.93 charge but said a full refund would require me to cancel everything, be recharged again, and wait for a refund which didnt make financial sense, so I declined. I called again today and spoke with an agent named ***** with an accent from ******. Icalmly explained the situation, he talked over me, asked for my customer # (which I had already explained couldnt access), and eventually offered a refund of around $12. When I asked how I would receive confirmation without access to the email, he told me, too bad, and refused to provide alternative options. He would not even confirm the name of the company I was speaking with. After asking three times, he vaguely said Business Solutions, not GoDaddy, which left me with no proof of the refund or who I was truly speaking with! I believe GoDaddys billing is misleading, their support structure is broken, and their refund policies are grossly difficult for customers who made simple account errors. I am seeking a full refund of ALL unauthorized charges And this will escalate to the ***

  

  Business Response

  Date: 07/01/2025

  
  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 23, 2025, our customer created two separate ********************** accounts and purchased a domain name in each, via online transactions.
  
  On June 24, 2025, they called GoDaddys ************* Team and requested a refund for one of the domains they purchased on June 23, 2025. At that time, they were unable to access the corresponding account and submitted a request to GoDaddy's Account Recovery team to update the email address associated with the account in question.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate our customers feedback regarding our services levels
  
  On June 25, 2025, after our Account Recovery Team had received the requested identification documentation, the email address on file for the account in question was updated. Our customer was sent instructions to reset their account password and log in.
  
  If our customer needs assistance with this process, our ************* team is standing by and can be reached at **************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2-year Website Builder plan from GoDaddy for about $260. I have not used the product at all and still have about ***** months remaining (approx. $130 value). Im not asking for a refund, only a store credit to apply to other GoDaddy services I actively use.I contacted support and was told this is outside of their policy and no credit is possible. I also tried to escalate via email but was told the ********************************** address is no longer ************ a long-time customer of close to 20 years with multiple GoDaddy products and was simply requesting a goodwill credit for completely unused service time.Resolution requested: A store credit for the remaining 10 months of unused ************************

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements .
  
  On February 20, 2024, our customer purchased three Websites + Marketing Basic plans: two with two-year terms and one with a three-year term.
  
  On June 24, 2025, approximately 16 months after purchase, our customer requested store credit for unused service time. According to our refund policy, Website + Marketing plans are eligible for refund within 7 days of purchase. This policy applies uniformly to both refunds and credits for unused service time.
  
  As a courtesy, our team submitted an Out-of-Policy Refund Exception Request for review. After careful consideration, this request was declined as it fell significantly outside our established refund timeframe.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We value our customer's longstanding relationship with GoDaddy and appreciate their business. However, we must apply our policies consistently across all transactions for our global customer base of over 20 million users. This ensures fairness and transparency in all our business operations.
  
  Our refund policy is available for review at https://www.godaddy.com/legal/agreements/refund-policy .
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  Johnee
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted GoDaddy to remove and refund services and a domain charge. I talked to ****** G on 6/24 and she said she removed the services, cancelled the domain and I would have my refund in 5-7 days. I talked to her about a couple other things and she then informed me she could not refund and after some back and forth refused the refund and opened a ticket to see about the refund. So no refund yet my services and domain were removed. I want the $83.88 and $30.34 refunded back to me as promised!!

  

  Business Response

  Date: 06/27/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  On March 8, 2025, our customer registered a domain name for a two-year term via an online transaction, without assistance from GoDaddy representatives.
  Subsequently, on March 19, 2025, they purchased a one-year Websites + Marketing (W+M) subscription, also online and without direct GoDaddy involvement. Websites + Marketing is GoDaddy’s proprietary, do-it-yourself, template-based platform designed to help users easily build and manage their websites.
  On June 24, 2025, they contacted our Care Team to request a refund for both purchases. Regrettably, they were provided with inaccurate information regarding our refund policy and were advised that the W+M subscription would be refunded. The subscription was canceled at their request, and a refund request was submitted. Upon review, our Refund Team declined the request, as both products fall well outside the refund eligibility period outlined in our Refund Policy: https://www.godaddy.com/legal/agreements/refund-policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  Although our policy does not allow for refunds under these circumstances, we understand our customers’ frustration. As a one-time courtesy, we have issued a refund for the canceled W+M subscription. The domain name remains active and available for use. We respectfully decline the request for a refund related to the domain registration.
  Please allow 3–5 business days for the refund to appear with their financial institution.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Rita
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 06/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23525506, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

   

  not exactly what i wanted but will accept it.
  
  
  
  Regards,
  
  
  
  Errin Willson
  
  
  
   

  
  

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my GoDady Customer Number: ******* I got an email today 06/26/2025 telling me that I had only 5 days left to renew both of my domains from GoDaddy.com, I went on there website from my cell phone, logged into my account and saw both domains. I click on one and selected renewal and went thru a few screens until I got to the cart and purchased the renewal for one more year for $22.17. Then I paged back to the other renewal and checked out on that renewal also ($22.17) . when I finished I went back to my main account screen and it still showed that one domain still needed to be renewed, so I went thru the process and renewed it (another $22.17). minutes after I recieved emails showing that I had renewed one of the domains twice (so I had 3 separate bills for renewals)I immediatly called GoDaddy customer service and explained the issue, the person I spoke with said that he saw the issue and asked to put me on hold hold while he contacts a manager, when he came back he said there was nothing they could do, I was shocked, I asked him to cancel the whole thing and I will redo it, he said he couldnt. This was a simple mistake and should be refunded, they are just trying to steel additional money from me, if they do not refund this I want others to know of there business practices

  

  Business Response

  Date: 06/27/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 26, 2025, our customer completed three separate online renewal transactions. These purchases included two individual one-year renewal transactions for the same .COM domain name, effectively renewing the domain for two-years, and a one-year renewal transaction for a different .COM domain name in their account.

  Following these renewals, our customer contacted our *********** to request the reversal of the second transaction associated with the domain they renewed for two years. Our staff properly informed them GoDaddy does not have the ability to reverse domain renewals, and a refund would result in the cancelation of the domain name.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we understand and empathize with our customers frustration, they have been properly informed. GoDaddy, like other domain name registrars, does not have the ability to remove time from a domain name once it has been added. As such, we respectfully decline our customers request for a refund of their second transaction. We kindly encourage our customer to review their domain selections carefully when processing future renewals to ensure they renewing the correct domain names for the desired term.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/27/2025

  I called them 5 minutes after making the purchase. They had plenty of time to go ahead and change it or cancel it. I asked them to cancel it and I would redo it. They didn't want to do anything once they had the money. So again, they either refunded or I will keep this complaint to warn other of there sleazy practices 

  

  Business Response

  Date: 06/30/2025

  Thank you for the opportunity to address our customers additional concerns. 

  We stand by our initial response.  

  GoDaddy, like other domain name registrars, does not have the ability to remove time from a domain name once it has been added.

  If our customer wishes to receive a refund for the domain name in question, they must first delete the domain from their account. Doing so will cancel the domain names registration. Our staff previously discouraged this because GoDaddy is unable to determine when a domain name will be eligible for registration after it has been canceled.  

  If our customer would like to receive a refund for the domain, they can notify our office of its cancelation by July 5, 2025 by emailing ************************************************************.  As a courtesy, instructions to cancel a domain name can be found here: *****************************************************************;

  Thank you again for the opportunity to address the additional concerns presented by our customer.  

  Kindest regards, 
  ******* *******
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 06/30/2025

  this was just pure sales fraud, if they don't see this as a customer service, zi want this compliant posted in your site fir everyone to read and hopefully ware others if my experience.