Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,689 total complaints in the last 3 years.
- 715 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted GoDaddy to resolve being billed for a mailbox I have nevered used: case # a00PR118786 agent Aton on 8/21/25 $95. Turns out after 2 hours over the course of two calls, one recorded on 8/20/25 4pm EST I have paid for this unused email address, $95 a year on auto-renew since May 2022.I would love to see who else they are doing this to.They should have to scan their database for un-used products and services and notify their customers. I buy a lot of other things from them.Refund request:$95 2022 $95 2023 $95 2024 $95 2025 Please help.Please also help them change their way of business.***** *******************************************
Business Response
Date: 10/01/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 23, 2022, our customer purchased a ********* 365 Email Essentials plan for a one-year term via online transaction.
Between 2023, and 2025, per our customers account preferences, ********************** automatically renewed the email product annually in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration, including on May 13, 2025, informing them the expiring item would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.
On August 20, 2025, our customer contacted our *********** to request a refund for past renewals. Our staff properly informed them the product was outside of GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy
Our staff submitted an out-of-policy refund request to our billing team for review. This request was declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed the product is not refund eligible. As such, we respectfully decline their request. We encourage our customer to review their account settings to prevent any unwanted renewals in the future. Instructions to manage automatic renewal preferences can be found here: *****************************************************************
Account management is a customer responsibility
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:09/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested for Godaddy.com to cancel my account. I was in contact on the phone with them for over 1 1/2 hours. This transferred me to several people and then they never deleted my account and they are still billing it. My account no longer has any funds because of their billing it. Please help me get my account closed and deletedBusiness Response
Date: 09/30/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************.
On August 23, 2021, our customer purchased a domain name with Protected Registration for a one-year term through an online transaction. Protected Registration is GoDaddys highest level of domain protection, offering private registration and safeguards against cancellation, expiration, or unauthorized transfer. Domains under this protection cannot be canceled or transferred until the Protected Registration is removed.
In accordance with the customers account preferences, ********************** renewed the service annually in good faith, consistent with our terms of service. Renewal notices were sent prior to each renewal, clearly stating that services would renew automatically unless action was taken. Account management is a customer responsibility.
On September 27, 2025, our customer contacted our support center and was accurately informed that Protected Registration must be canceled in order to disable automatic renewal of the domain name.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers situation. To proceed with account cancellation, all active products must first be deleted. For convenience, we have included the following support articles to assist with downgrading domain protection and deleting products:
***********************************************************************************************
********************************************************************************
Should they require further assistance, we encourage them to contact our 24/7 Care Team.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO - GoDaddyInitial Complaint
Date:09/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We use Go Daddy E-Commerse ************** to handle credit card payments periodically from our customers, they received a payment 12/24/25 approximately 9:00 am, yesterday afternoon they indicated they would to release funds to our bank without 3 months bank statements, along with our customers invoice, vendors invoice, delivery ticket and contact information to all. This is very intrusive and very concerning. We reluctantly gave them all this information and their response is we will have our review team notify us in 24 to 48 hrs! My customer has confirmed their credit card has been charged and authorize the payment yesterday. I have made numerous attempts speaking with multiple representatives and the response is you will be notified when we review the transaction.They are holding up over $14,000 from a small business which needs to pay bills and this is creating a hardship. In addition to demanding payment (which they received yesterday), we feel they should waive their 2.9% transaction fee for the stress and aggressive.Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 25, 2024, our customer established ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. On September 24, 2025, our customer processed a transaction through ********************** Payments, which was flagged for review by our Verification Team. As a result, their payouts were disabled until they provided requested documentation to verify their eligibility to utilize GoDaddy Payments. More information detailing our review processes can be found here: *************************************************************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is utilized.
Our customer has provided sufficient documentation to verify their eligibility to utilize GoDaddy Payments, and their deposits were enabled on September 25, 2025. Our review process has worked as intended. As such, we respectfully decline our customers request for waived processing fees.Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 09/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, adding the following; I notified Go Daddy yesterday afternoon that I filed a complaint with BBB, a few hours later they informed me the funds would be released, early this morning the funds were deposited into our checking account.No Further Action is Required
Regards,
**** *********
Initial Complaint
Date:09/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against GoDaddy.com, LLC for failing to help me regain control of my account and domain, which were fraudulently accessed and altered without my consent.I created and paid for the account. I am still listed as the Registrant Contact in GoDaddys emails, yet GoDaddy claims they cannot find my name on the ********** former business partner (incarcerated since July 2025 for first-degree murder) accessed my laptop and changed account details without authorization.On Sept 5, 2025, I was notified the domain would terminate on Sept 19, 2025, but it now shows renewed until 2026 even though the account holder has been in prison since July. This suggests unauthorized access by others.Because I paid for the domain, the financial paper trail leads back to me, leaving me exposed to liability if it is used for fraud, fake orders, or money laundering.I demand that GoDaddy:1.Investigate this account for fraud/impersonation.2.Confirm I was the original registrant and payer.3.Close the account and all connected websites to protect me from ongoing fraud.4.Provide written assurance I will not be held liable.GoDaddys neglect enables criminals while placing me at risk of reputational, financial, and legal harm Sincerely *******Business Response
Date: 09/29/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 25, 2025, our customer contacted our *********** to request assistance with access to the GoDaddy account in question.Our customer was unable to validate the account per our standard procedures.Subsequently, our staff advised them to submit a request to GoDaddys Account Recovery Team.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy takes account security very seriously has an established and vetted process in place to validate account ownership. More information on this process can be found here: **********************************************************************************************************
We encourage our customer to submit a request to our Account Recovery Team along with any requested documentation to validate ownership of the account. Once the request has been submitted, we encourage them to continue working with that team to regain access.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 09/29/2025
*** sent in my drivers license which will obviously not verify the account Ive had for almost a decade since its all verified to someone else now!
I own the domains apparently.. But your people should have been able to figure that out and let me know!
Have a great day.
Business Response
Date: 09/29/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response. Using the information provided by our customer, we are unable to locate a request to gain access to the account in question. We encourage them to submit a request to our Account Recovery Team and to continue working with that team to restore access.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:09/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a godaddy member for almost 9 years. I have a domain and website with them However Im filing a complaint and demanding this issue be fixed immediately. My credit card declined on a purchase with them and instead of contacting me to fix it they turned my godaddy account over to a collection agency. Im now being contacted by email , phone and mai from A 3rd party collection agency via godaddy. I Demanding godaddy remove this balance and contact there collection agency immediately and remove this balance that I do not owe. Screen shot attached of emails I keep getting. Customer Number is: *********Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, they acknowledged and accepted our agreements, which are publicly available at: ***************************************************.
On October 27, 2024, our customer specified that ********************** process an E-Check for future product renewals. No changes have been made to that payment preference. GoDaddy uses a third-party check processing company, ****************************, to facilitate these transactions. ******* supplies funds to GoDaddy for services rendered and collects the funds directly from the customer.
It appears that Certegy may not have been able to collect funds from them for the renewal in question.
Resolution:
GoDaddy has upheld its agreements in good faith and honored its terms of service.
GoDaddy does not engage in collection efforts. Any efforts made by ******* are outside of GoDaddys control. ******* provided the funds required for your renewal and is now attempting to collect those funds directly.
Thank you again for the opportunity to address our customers concerns.
Kindest regards,
**** M
Office of the CEO GoDaddyCustomer Answer
Date: 09/26/2025
I am requesting godaddy contact cenergy and remove that balance immediatelyBusiness Response
Date: 09/29/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and encourage our customer to work with ******* to resolve their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:09/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I initially called GoDaddy around July 2, 2025 for technical support, as my accounts were mixed up and my email services were not working, causing major communication issues. Instead of resolving this, the call became a sales upsell.The *** stated my July 2025 account would be terminated, my September 2024 account would remain active, and he would, in good faith, issue a C$216.82 CAD refund and call me in September to finalize a 2025/2026 package. He also helped me delete duplicate accounts (I had 46 websites connected).Leading to September, the credit was not returned nor was the account from July terminated, and the email service did not work. When I followed up on September 23, 2025, my refund was denied and no follow-up occurred. Since then, all responses have been generic, copy-paste answers ignoring the issue.This is not a standard refund request its a breach of agreement. I only stayed with GoDaddy and delayed switching providers because of this promise. Their failure has caused:****** in launching my site and portfolio,Lost productivity,Ongoing frustration and wasted time.I planned to activate three websites with GoDaddy as discussed in July. Due to this experience, I will no longer work with them. I am requesting my promised C$216.82 CAD refund.Business Response
Date: 09/29/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 2, 2025, our customer initiated a free trial of Websites + Marketing Standard vNext Intl, which subsequently resulted in an annual charge.
On July 7, 2025, our customer contacted our Care Support Team to inquire about a refund. During this interaction, our representative informed the customer that a refund was available; however, the product would need to be removed from the account to process it. The customer chose to defer the removal and indicated she would follow up within a few days to initiate the refund and product removal. Our representative also thoroughly explained our refund policy during the conversation.
On September 23, 2025, our customer reached out to our Care Support team to request a refund. A refund request was submitted; however, it was declined as the product was no longer eligible under our refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and appreciate our customers concerns,we must respectfully decline the request for a refund. Our records show that the customer was informed of our refund policy on multiple occasions, and at no point was a refund promised.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 09/29/2025
When I was in contact with your support center, following the email chain and multiple support phone calls, where I stated I would be in touch within seven days, I did in fact call. I followed through on my end, so I request the business do the same.
Go daddy's representative advised me that I did not need the plan in question and confirmed they would cancel it.
They also explained that I could create my blog using another website already on my account. Further, the representative stated they would contact me in September to offer a promotional deal, but I never received this call.
Since then, I have reached out multiple times by phone and chat.
Instead of action, I continually receive generic cancellation steps that do not work on my account.
I have also repeatedly raised issues about my email system not functioning, yet this has never been resolved.
Most recently, I was advised by support that a refund would be issued on September 26, 2025 via ******, but to date, I have not received any confirmation or funds. A supervisor had assured me that this refund was processed, and I am seeking written confirmation of this transaction.Requested *******************start="1431" data-end="1434"> Not only has this process been extremely time-consuming, but it has also been frustrating to constantly remind myself to follow up with a business to which I have paid a significant amount of funds. I was originally willing to let this issue slide and remain a GoDaddy customer with my original plan, but the lack of follow-through and support has made it clear that Go daddy is more interested in withholding funds then retaining loyal customers.
Business Response
Date: 09/30/2025
Thank you for the opportunity to address our customers additional concerns.
We respectfully stand by our previous response. Our customer was notified multiple times regarding our refund policy. Should our customer be experiencing any difficulties with their email, we encourage them to contact our Care Support Team for assistance. Detailed instructions for reaching our support team can be found here: **************************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO GoDaddyCustomer Answer
Date: 10/02/2025
Im requesting the call to be pulled and all audio recordings sent to me.
Thank you.
Initial Complaint
Date:09/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The BBB Rating of A must be a mistake for GoDaddy with a review rating of 1.05. This company is falsely advertising services. Their web hosing doesn't work and brakes constantly, their support group can't fix it and won't support further. Their commerce site is constantly breaking and they won't fix issues reported, because they don't know how. Their shipping costs for my customers is way off. We have lost thousands of dollars on sales because of them. Now they are withholding our funds from sales. They claim (without any substantiation) that a credit card used by a customer with the same last name is a family member, because they have the same last name "******". This is a business and the customer lives in another country and we shipped that customer product already. They are saying we need to refund the amount of that sale before they will do anymore payouts. This is nonsensical! There is no relation and we provided evidence of the business transactions. They just ignore the facts and hold the money. They MUST be down graded as they are doing a GREAT public disservice.Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customers account was flagged for review on September 19, 2025, and deposits were paused. They were asked to clarify the relationship with a customer that they received a payment from.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our GDP team re-enabled our customers deposits on September 24, 2025.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:09/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy sold me a premium domain for $*** on September 9, 2025. That premium domain was owned by another company who were advertising it for sale for $*****.
On September 23, 2025 GoDaddy claimed they ‘couldn’t reach the seller,’ canceled, refunded over email. A few hours later the seller responded to me with this: “We have owned this domain since 11/5/2020 after the previous owner allowed it to expire and it was released to the public.” Yeah, really unreachable!Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's
concerns.Upon conducting business with GoDaddy, our customer
acknowledged and accepted our agreements, found at ****************************************.On September 9, 2025, our customer purchased a Premium
Domain Name via online transaction. A Premium Domain Name is typically owned by
other customers who list them for sale. They are referred to as a concise,
highly desirable domain—often with popular extensions like “.com”—that commands
a higher price due to its market value and branding potential.GoDaddy’s Aftermarket team identified that the party who
listed the domain name for sale was not its current registrant(s) and therefore
was unable to provide authorization to facilitate its delivery. Our customer
was notified that the sale had been canceled on September 23, 2025, and, in
accordance with our Terms of Service, a refund for their purchase was issued to
their original payment method. We have since taken action against the seller for violation
of our Terms of Service.RESOLUTION:
GoDaddy upheld its agreements with our customer in good
faith and honored its terms of service.While we understand and empathize with our customer’s
frustration, GoDaddy cannot guarantee the acquisition of a Premium Domain name
until the domain has been successfully moved to the buyers account. If our
customer wishes to obtain the domain name, and has successfully made contact
with the domain name’s current registrant(s), we encourage them to work with
the registrant(s) to negotiate a sale.Thank you again for the opportunity to address the concerns
presented by our customer.Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 09/26/2025
GoDaddy’s response is a blanket denial, but it avoids the actual facts of the matter. The issue is not whether GoDaddy has general policies in place — it is that in this specific case their actions directly caused harm, including lost time, confusion, and reputational risk - by their denial that the seller was non-responsive, when the seller was in fact highly responsive, and in fact offered a discount when I approached them over email.
GoDaddy's refusal to acknowledge or address those facts demonstrates a lack of good faith in resolving the matter. We respectfully request the BBB to recognize that GoDaddy has chosen to deny responsibility rather than engage constructively, and to note this pattern accordingly.
Business Response
Date: 09/29/2025
Thank you for the opportunity to address our customer’s additional concerns.
We stand by our initial response. Following our customer’s purchase of the Premium Domain name, GoDaddy’s Aftermarket team identified that the party who listed the domain name for sale was not the current domain name registrant, and therefore, was unable to provide authorization to facilitate the domain name’s delivery. As such the transaction was refunded to our customer's original payment method.
If our customer wishes to obtain the domain name and has successfully made contact with the domain name’s current registrant(s), we encourage them to work with the registrant(s) to negotiate a sale.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO – GoDaddyCustomer Answer
Date: 09/29/2025
GoDaddy’s response avoids the central issue. The fact that their Aftermarket team allowed a domain to be listed and sold by someone who wasn’t the actual registrant highlights a serious failure of oversight and consumer protection.
First, I purchased the domain in good faith through GoDaddy’s platform. I was (mis)led to believe GoDaddy had verified the seller’s right to list the domain. That was not the case.
Second, a refund does not undo the wasted time, effort, and opportunity cost caused by GoDaddy’s negligence.
Third, suggesting I “work with the registrant(s) to negotiate a sale” shifts responsibility onto me, the consumer, when it was GoDaddy’s platform that created the false transaction in the first place.
This is not simply a matter of issuing a refund. It is a matter of accountability: GoDaddy "profited" from creating a marketplace in which unverified sellers can misrepresent ownership, and consumers are left with the fallout.
I therefore ask for damages of $***** (the approximate value of the domain name) and an additional $****** for my inconvenience and wasted time.
I ask the BBB to note that GoDaddy has chosen to deny responsibility rather than address this clear lapse in their system.Thank you. *** ******** *** ******** * ******** ***
Initial Complaint
Date:09/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to GoDaddy for assistance with my business website and explained my concerns to ********. He assured me that the issues with my existing website could be resolved and that once corrected, we could move forward with the additional services I was seeking. Based on this, I decided to hire GoDaddy to handle the project and made my payment.******** informed me that my website would be back online within 2448 hours. However, this did not happen. Instead, I was later told that the services I purchased could not actually be provided. I immediately requested a refund, but was told it needed to be *********** this point, I have no website and no refund. I have been transferred between three different departments, even though only one department originally took my payment.Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
On September 22, 2025, during calls with GoDaddys ************* Team, our customer purchased the following ********************** products. Ultimate Managed Hosting, Premium Website Security, Content Migration, and three months of Website Care.
On September 24, 2025, GoDaddy determined that we could not migrate our customers' content to their new hosting plan, and they elected to cancel, requested refunds. During that call, they were correctly advised that refund requests can take three to five business days to be reflected in their financial institution.
Resolution:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have confirmed that the refund requests our customer made have been processed.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I will like Godaddy to refund me for making me believe I had to renew my domain within a day of my autoreewed took effect and was paid for. The charged me for a renewed of a domain on August 31st. Then send me an email on September 1st saying I might lose my domain if I didn't renwal - made it sound the auto renewal didn't work. So I logged in a renewed but this time they had put the agreement for 2 years. me without realizing they had already renewed my domain for a year I renewed it and now they made me stay with them for 3 years when it is normally a year contract - all this by misleading emails telling customers they might lose their products. Seems like dishonest practice and misleading clients into signed for extra years of contract with them when was not needed. as a customer, I also received very poor customer service via the chat- the agent since the beginning blame me the customer for renewing again., without even looking into my account or emails they had sent me. No solution was offered to me other than to return to go daddy, which I would not do. I cannot do business with a company I do no trust.Business Response
Date: 09/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 31, 2025, GoDaddy renewed this domain name in question for an additional year per our customers account settings. Prior to processing this renewal GoDaddy sent notices to the email address on file prior to expiration informing our customer the expiring domain would renew in accordance with account settings unless additional action was taken.
On September 1, 2025, our customer manually renewed this and one other domain name for two additional years.
On September 21, 2025, they transferred their domain names to another registrar.
On September 23, 2025, they contacted our ************* Team to request a refund for the domain renewal they manually processed for the domain that had also been renewed August 31, 2025, and were properly advised that this transaction was outside of GoDaddys Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
When a domain name is transferred away from GoDaddy the time associated with its registration transfers to the new registrar.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddy
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