Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Godaddy orders automatically renewed and they were extremely hard to appeal and get refunded for. I purchased them two years ago through my legalzoom account for my business so after calling them they told me to call godaddy directly. I did but they made it so hard for me to get a refund. They had to email me a link to appeal and I had to log into my account, but I never logged in it before so it wouldn't let me in and I had to jump through all these crazy processes to even see where my payment history was. I have never seen this before and it was extremely frustrating, especially since I work two jobs and I have two small children to take care of while trying to do all of this. they told me I only had one week to get the refund, which is also insane. This is something I have also never seen and my account was not used in two years. I wanted last years order refunded as well because it was so hard to navigate. I tried two years ago to do all of this and it was a nightmare. I understand I might not be able to get refunded last years order as well, but this order should have been refunded. It look me a while to call and do all of this refund process and then it was weeks before they sent me that short little paragraph below that they were not able to issue me refund. I tried to log back into that reply today for this complaint and the link was deactivated. I couldn't see the email I sent at all. Please help and I would really love a refund and I do not see how this can be legal.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On January 29, 2023, our customer purchased a domain name with/Full Protection for a two-year term and an Email Plus for a one-year term during an online transaction.
  
  Their email plans were renewed on January 28, 2024, and 2025, per their account preferences. Before and after each renewal, email notifications were sent.
  
  On January 29, 2025, their domain name was renewed for an additional two years, per their account settings. Email notifications were sent before and after the renewal.
  
  On February 27, 2025, they contacted our Care team and requested a refund for their most recent renewals. They were informed correctly the services were beyond refund eligibility, per GoDaddy's Refund Policy; which can be found at ***************************************************/refund-policy
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
  
  We stand by our previous response and must respectfully decline our customer's request for out-of-policy refunds. If they wish to disable the automatic renewal or cancel their service to avoid future renewals, instructions are provided in the Help article found at this link: ****************************************************************************;
  
  We also appreciate their feedback regarding our levels of service.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The customer service representative I spoke with would not connect me to a manager, they removed my website without notice, that I spent thousands on with them and are telling me after the fact that they will show me now how to do a back-up so I can restore it with them but not without first paying a $150 fee to restore the website. The entire website process with them was extremely stressful and I wound up directing and doing more work and directing them on basic formatting of the website than had I worked with a private graphic designer. If they can't restore my website without a fee, I want my money back for the entire website.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On July 12, 2022, our customer purchased *********************** ******************************* (WDS) for a 1-year term. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.

  Our customer renewed their hosting services on three separate occasions for different terms, beginning on July 12, 2023, for a one-year term, July 22, 2024, for a three-month term, and on October 22, 2024, for a six-month term.

  In accordance with our customer's account preferences, ********************** did not renew the ******************* in our customer's account in a good faith effort to honor agreements them. However, GoDaddy did send renewal notices to our customer prior to and after the service expiration date. These notices were sent on March 20, April 17, April 22 and May 1, 2025, informing our customer their service was at risk of being canceled unless additional action was taken. As no action was taken to renew the service, it was canceled from their account on May 2, 2025, due to non-payment. Account management and data backup is a customer responsibility. 

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we understand and empathize with our customers frustration, they have been properly informed of GoDaddys restore procedures and pricing. We encourage our customer to work with our *********************** Team should they wish to restore the content in question.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/12/2025

  I hired GoDaddy to build a website, spending several thousand dollars for design, and have consistently paid their semi-annual hosting fees. Recently, I was notified that my online store was removed. When I checked, I discovered my entire website had been taken down without prior notice, warning, or explanation. I received no emails or alerts beforehand, despite being in good standing with my payments. After contacting customer service, I was refused escalation to a manager and was told I would have to pay a $150 fee to recover my own website and only then would they walk me through a backup process. This is unacceptable. The website design process itself was extremely stressful. I had to direct GoDaddys team through basic tasks I expected professionals to handle. I essentially ended up doing more work than if I had hired a private designer. This was a failure in both service and communication. If my website cannot be restored without additional charges, I want a full refund of the money I paid for the design and hosting. I expect this to be escalated and resolved without further cost to me.
  

  
  

  

  Business Response

  Date: 05/13/2025

  Thank you for the opportunity to address our customers additional concerns. 

  We stand by our initial response.  

  GoDaddy sent renewal notices to our customer prior to and after the service expiration date informing them the product would be cancelled unless additional action was taken. These notices were sent to the email address on file. GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account.

  We respectfully decline our customers request for a refund. Our *********************** Team maintains a recovery backup for 30 days following the deletion of a website. We encourage our customer to connect with our *********************** Team no later than June 2, 2025, to avoid permanant deletion.

  Thank you again for the opportunity to address the additional concerns presented by our customer. 

  Kindest regards, 
  ******* Edwards 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/2025 I placed an order for domain transfers. Included was the domain name **************. On 4/28/2025 I received an email saying the product had been deleted. When I contacted Customer support and was told I had to repurchase it. I was told because it was been over thirty days, I could not get a refund and would need to purchase it for a much higher cost. Since GoDaddy deleted the transfer before it was completed, I would like a refund of ***** which was the cost of the domain transfer that wasn't completed.

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On March 28, 2025, our customer purchased multiple domain name transfers via an online transaction. One of the domain name transfers included the domain name in question.
  
  Between March 28 and April 28, 2025, multiple attempts were made to complete the domain name transfer. However, due to a recent contact update, the domain name was subjected to a 60-day transfer lock, and the attempts to transfer failed.
  
  The transfer was automatically canceled on April 28, 2025, as it was not completed within 30 days.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 2, 2025, our customer contacted our *********** and was provided a refund for the canceled domain transfer. The refund was processed to In-Store-Credit, which can be used for future purchases. If our customer would like the funds returned to their financial institution, they may contact our 24/7 ************* Team and request that the store credit funds be cashed out.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: GoDaddy LLC Address: ***************************************************, *** Website: ********************************** Email (if required): ****************************** Phone (optional): ***************** Subject (short summary):Unauthorized domain purchase by minor *********** refund and transfer cancellation requested Your complaint (detailed):I am filing this complaint regarding a domain purchase on GoDaddy.com of *********** in the amount of ?************ (approx. 46,299.43).The purchase was made without my authorization by my underage son (a Thai and German national, legally a minor under Thai law). He misunderstood the currency and believed the price was ?***** THB, not over 1.6 million. This caused a high-risk transaction without legal capacity or consent.I contacted GoDaddy immediately via hotline, chat, and multiple emails to cancel the transaction before the domain transfer completes (GoDaddy confirmed 1015 days delay). I also filed complaints with:***** (Case No. 01418473)ECC ******* (Ref. ECCDE-88473)GoDaddy has not refunded the amount nor confirmed cancellation. The transaction was not confirmed in writing nor stated in words (which is common and often required for high-value agreements), and no documentation was signed.I am requesting:Immediate cancellation and reversal of this transaction Confirmation that the domain transfer will not be executed Refund of the full amount (which was not yet withdrawn at the time of writing)

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  The transaction in question has been cancelled and fully refunded.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer should allow two to three business days for the funds to fully post back to their original payment method.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/03/2025

  
  Better Business Bureau:
  
  I had already shared this via email, but I wasnt aware I could post it here as well. Id like to leave it on record and thank the BBB directly.
  
  I would like to express my sincere appreciation for your swift and professional support regarding my complaint #******** concerning GoDaddy.
  
  The case has now been resolved and the full refund was issued. However, I want to share a brief reflection:
  As a GoDaddy customer of over 20 years, I was disappointed that it took formal escalation and multiple legal complaints before the situation was properly reviewed. The misunderstanding involved a minor and a misleading display of pricing. The stress and effort to resolve it including documentation across international agencies was extremely demanding.
  
  Your intervention made a critical difference, and Im very grateful. Ive also written to GoDaddys CEO office to share my feedback and request a small token of goodwill, such as a service credit, in recognition of the hardship and loyalty involved.

   

  Thank you again for helping bring this to a fair resolution.

  
  Warm regards,

  
  Chanida Chueratanakorn
  ******************************
  ***************
  ******, ********
  
  
   

  
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This month I ordered email to be added to one of my accounts. I tried to follow the links they sent me but they didn't work. I tried other searched on the web but couldn't find the answer. When I called customer service I got someone with a very thick accent that I had a hard time understanding. He immediatley tried to upsell me and I told him repeatedly I just wanted help with the email and to please stop with the sales tactics. He stopped maybe after the 5th time I told him this. First he had trouble instructing me on how to set a password for the email. Then I firgued out what he was doing wrong and fixed it myself but he took credit for it. Then he gave me falty instructions on how to add the additional account to outlook. He kept on repeating himself even when I told him that the button he wanted me to click wasn't there. He then insisted that we switch to trying to set up the additional email on my iphone. The initial instructions for that were wrong too. However, he corrected himself and we were able to add the account. When we went back to trying to add it to outlook he repeated the same instructions over and I told him over and over the button he wanted me to click wasn't there and as a result he had to be missing a step so I asked him to go step by step and he refused demanding I click a button that was not there. I had to demand a supervisor and he initially refused. I was on hold for a long time so I typed into the help bar "Need Supervisor" that is when I finally got a person that knew what they were doing and it only took 2 minutes to set up because he gave me the right instructions. I think I deserve some sort of creit for the problem and loss of time,

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 22, 2025, our customer purchased a **************** 365 Business Professional email plan for a one-year term during a phone call with a GoDaddy representative.
  
  Subsequently, on May 1, 2025, they contacted our Care Team for assistance with troubleshooting their email. Our team provided support to the best of their ability at that time.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We value our customer's honest feedback regarding their experience and have forwarded their concerns to our ************************ team for thorough review and consideration for service improvement.
  
  If further assistance is needed, our 24/7 ************* team is available at **************. We respectfully decline their request for compensation.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with ************************** and paid upfront for site ******************************************************* websites and marketing. I am in ********** but the closest one to us is *******. They have multiple locations I am sure to confuse consumers. I was promised 24/7 customer service and very quickly realized that their website is very hard to work with and whenever I needed help you could never get it. I contacted them on numerous occasions before the 30 days was up and was promised help which never came. I told them I would like a refund if I could not get help as it was too hard to navigate and they never got back to me. I filed to cancel the site and get a refund which was declined. Upon trying to reach them via customer chat they kept me on hold for over two hours total with multiple people supposedly assisting and kept sending me auto generated responses. The picture you see is after 1 1/2 hours and it continued five minutes later for another 30 minutes. Their claim to customer service 24/7 is a hoax and I demand my payment back from the abusive treatment, keeping a customer on the line for over two hours with no intention of helping is unethical. I asked to cancel before the 30 days and they ensured me help to keep me.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On March 6, 2025, our customer purchased a domain name for a three-year term and a Premium Websites + Marketing (W+M) service for a one-year term via separate online transactions.
  
  On April 13, 2025, our customer contacted our *********** seeking a refund for the services. Our customer was correctly informed that the services were no longer refund eligible; however, as a courtesy, a ticket was created for our Refund Team to review our customers refund request as a possible exception.
  
  On April 30, 2025, our customers refund request was reviewed, and they were informed via email that their request for an out-of-policy refund was declined.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Contrary to our customers statement, we have no record of them contacting our Customer *********** regarding their recent purchase or issues they may have been experiencing with their purchased services before April 13, 2025. However, we show repeated contact with our *********** following their request for an out-of-policy refund to receive a status update.
  
  As our customer has already been correctly informed, the services are no longer refund eligible in accordance with our Refund Policy. As such, we respectfully decline their request for a refund for the services in question. We have provided a link to our Refund Policy below for their convenience:
  
  ***************************************************/refund-policy 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy
  

  Customer Answer

  Date: 05/06/2025

  The company is incorrect over the fact that I did not contact them within the thirty days for additional help and to resolve the issues I was having with the site. There are phone records showing multiple calls to Go Daddy. Their answer is based on simply the virtual conversations. 

  

  Business Response

  Date: 05/12/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. We have reviewed all recorded calls and our customer's account access logs. We do not show evidence of our customer reporting any issues with the W+M plan before their interaction with our Care Staff on April 13, 2025.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year I purchased GoDaddy design services for a website hosted by them. Since then I have spent multiple hours on hold with the overseas call centers as well as spoken with design team members based in the **. Two weeks ago I after requesting a transfer from the Philippine call center I spoke to a US based GoDaddy *** and we discussed, in detail, the changes I would like to see on the website ***************. As of today those changes have not been made and I spent 30 another minutes on hold with the Philippine call center waiting to speak with a manager..any manager. It was clear that was not going to happen so I hung up and I called back and this time managed to speak to a US based *** who transfered me again right back to the Philippine call center. This person in the Philippine call center stated that there were no notes for him to see regarding the detailed conversation I had with a *** two weeks ago, I cannot get them to make the changes I have requested. When purchasing GoDaddy products their US based sales team is slick & quick to take my credit card information over the phone. After that, getting through to a design team member where language is not a barrier to the creative process is nearly impossible. Can you please help me?Thank you, ******

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 5, 2025, our customer purchased ************ for a six-month term. ************ is a service that gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
  
  On April 16, 2025, they contacted our *********************** (***) Team to request changes to their website. Unfortunately, at this time, the portal to submit changes was malfunctioning. As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them to minimize any impact on our customers.
  
  On May 1, 2025, they contacted our *** Team to advise that the requested changes were not completed.
  
  On May 2, 2025, our WDS Escalations Team submitted the requested changes and ensured they were completed the same day.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 2 and May 5, 2025, a member of our WDS Escalations Team attempted to contact our customer to discuss their concerns. They will continue working with them to reach an acceptable solution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a godaddy customer for 15 years paying them the entire time, they recently took down my site without a single call, I called their support and was told, nothing other then a card expired, I need this site back up, I'll pay whatever, in the past I've had to talk and deal with their experts to restore it from hacks and other actions, it can be done and it's so very important to me, I just need someone to care thank you

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  Beginning on December 24, 2019, our customer used a ********************** Deluxe Windows Plesk Hosting plan to support a website. That plan was renewed monthly per their account settings, with the most recent renewal occurring on December 24, 2024.
  
  After this most recent renewal multiple email notifications were sent to them, advising that their payment method had expired, and requesting they update it.
  
  On January 25, 2025, a failed billing notification was sent to them.
  
  On February 1, 2025, a hosting suspension notice was sent to them.
  
  Their hosting plan was canceled on February 13, 2025, and a notification was sent.
  
  On May 1, 2025, our customer contacted **********************'s ************* team to request that their website content be recovered, at that time they were correctly advised that content was no longer recoverable. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Unfortunately, due to the elapsed time after their hosting plan's cancellation, we are unable to recover our customer's content.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to GoDaddy to inquire about deleting my email account. After they informed me that no refund would be provided for unused time, I changed my mind and intentionally did not confirm the deletion, as they had requested. Despite not receiving my confirmation, the company deleted the account anyway.When I contacted them afterward, they refused to reinstate the account without forcing me into a new plan, and also declined to offer a refund for the service that was terminated prematurely and without proper authorization.This deletion was done without final consent and goes against the process they outlined. I believe this was an error on their part and that I am entitled to a full or prorated refund for the time remaining on my account at the time it was deleted.I have attempted to resolve this with the company directly but have not been provided with a satisfactory solution.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 21, 2025, our customer purchased a ********* 365 Email Essentials (M365) plan for a one-year term via online transaction.
  
  On April 30, 2025, our customer contacted our *********** via online chat, stating that the contact form on their website was not functioning with their M365 and that they could not forward their M365 account to another email address. Our staff advised that they must contact their hosting provider regarding the issue with the contact form not functioning; however, their M365 can forward emails to another email address. Unfortunately, instead of asking for directions, our customer requested that the M365 be canceled and confirmed twice that it should be canceled. Therefore, our staff canceled the M365 as requested.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers' frustrations, we regret that we must decline their request for an out-of-policy refund.
  
  Refund Policy: *****************************************************************
  
  However, as a one-time courtesy, we placed a M365 plan in their account for a one-year term at no cost. We have restored the email address, and a temporary password has been sent to the email address on file. They will be responsible for future plan renewals if they wish to maintain it.
  
  If they wish to have their email forwarded to another email address, they can follow the steps in the link below. 
  
  Forward my M365: *******************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been attempting to get website data (customer orders) for taxes. The ability to download this is broken. India chat support provided me with a fake reference number and didn't do anything that was requested on the 2hr chat session. Multiple phone call follow *** required, with zero resolution besides being told it's being worked on in the back end and someone will resolve this in 48-72hrs. I'm 3 weeks into this now and currently late for filing taxes and now being penalized.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to address our Customer's concerns.
  
  Upon conducting business with GoDaddy, our Customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On July 21, 2019, our Customer activated a thirty-day free trial of GoDaddy's Websites + ********************************* (W+M) plan. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.  
  
  On August 31, 2019, they converted their W+M plan free trial to a paid account and renewed it for one year. Since then, they have renewed that plan annually, most recently on August 20, 2024. 
  
  On April 21, 2025, Customer contacted our ************* Team, to request intervention regarding their need to download a transaction record. At that time, they were advised that because of the volume, this would require manual intervention on GoDaddy's part, and a ticket requesting such was submitted.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our Customer in good faith and honored its terms of service.
  
  As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our Customer, and we appreciate their feedback regarding our service levels.
  
  In addition, our ************* Team has communicated instructions on how to download their transaction record to them
  
  Thank you again for the opportunity to address the concerns presented by our Customer.
  
  Kindest regards,
  
  
  **** M
  Office of the CEO GoDaddy