Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,590 total complaints in the last 3 years.
670 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/25/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used their payment method for processing card payments for my clients . I have done 3 transactions small ones , one over $2,000 and the last one over $6,500 and they ask for some information because of the red flag for the amount , I sent all the documents they required like bank statements for the past 3 months, how much the company is aiming to sell a month, the invoice for the client with the full amount owed and his entire information Name, address, phone number and email and all the specs of the job . They decided to cancel my account after 5 days of waiting for my money after the job has been done since Monday 22nd Now they gave me an option to refund or wait 90 days for my money which is ridiculous. So I talked to the client about getting his money back so he can just pay me cash or with a check and he agreed once the money was back into his account. Now this poor company wants to draft $164 dollars from my account because of the fee (transaction fee) which it was not my fault, not any concerns with the client complaining about my job . It was an entire roof replaced . And this guys had to send the money back but now want to draft without my authorization $164 from my bank account when the issue is their poor system and performance . They better dont be charging me for something that they committed bad not me
Business Response
Date: 06/27/2025
Thank you for the opportunity to address our customers concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which enables them to accept online and in-person payments from their customers within secure and safe transactions.?

GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customers GD Payments account was flagged for review by our Verification Team, and payouts were disabled until they received the necessary documents to complete the verification process.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. After our Verification Team reviewed our customers GDP account, they were informed that GoDaddy Payments could not provide them with services due to certain risk factors.

Our GDP Team has responded to our customer. We understand our customers frustration regarding this matter, and we acknowledge that this is a difficult situation and that the available options are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.

Further information regarding potential reasons why we may close accounts can be found here at this link: *****************************************************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
****
Office of the CEO - GoDaddy
Customer Answer
Date: 06/27/2025
I completely understand the safety but they never verified anything with the client . Also they closed my account which is okay, but now they want to charge me $163.33 transaction fee because the account was closed and the money refunded to the client and I have to pay for something that it was GoDaddy decision not mine and I wont be paying for that fee when they closed my account . There are no concerns with fraud in here, the client agreed to pay cash which I have collected already. This guys didnt do a good investigation at all and lost a client
Business Response
Date: 06/30/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response.

GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.?

While we empathize with our customers frustration, the fees in question were assessed as a part of processing the refund they requested. These fees were agreed to when our customer signed up to use ********************** Payments.
******************************************************************************************;

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
****
Office of the CEO GoDaddy
Customer Answer
Date: 06/30/2025
ok so you guy arent working with me at all. I completely understand us requesting a refund if is our fault when it comes to doing a job performed at a client house, thats our liability but in this case you guys closed the account not me. There was no concerns with the job performed, the client ended paying Zelle for the same amount , you guys closed the account not us . You guys provided 2 options
a refund to the client or wait 90 days to release the money, why would I have to wait 90 days to get that money when I paid out of pocket for everything and you guys just wanted to hold on the money for 90 days. Thats bad business and would make everything bad . Thats capital for my company . My money so of course I wouldnt want to wait 90 days for me to do nothing and just wait for you guys to release the money, the other option was the only one to resolve the problem quicker . And still you guys decided charging a fee for a transaction that had nothing to do with me or my client . So no I wont take that as my fault and that I should be responsible for that charge.
I need you guys to resolve that
Initial Complaint
Date:06/25/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switched to ********* exchange email, I have talked to 5 different people so far, NOTHING!!!! I am so disappointed in the customer service, its absolutely ridiculous. I just hired someone to help our company grow, and after weeks of not having an email work, she left us high and dry... Here I am again trying to get our email to work, having them tell me that they are not trained on this matter, and sending me to a eternal hold...... GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR!!!!!!!!!!!!!!!I am losing thousands of dollars, People, Clients, cant get emais!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!PISSSSSSSSSSSSSSSSSSSSSSED off is being NICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business Response
Date: 07/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 30, 2025, our customer purchased ********* Email Essentials with Security for one year.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are working directly with our customer to resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 07/02/2025
thats absolutely hilarious, my emails are STILL not working, Ive had no calls from Godaddy at all. When I call them, they have 2 accounts in my name, yet I only have 1 account. Because a person once had my Cell # over 6 years ago, and I have repeatedly told them this is MY phone #!!!!!!!! They refuse to remove this **** from MY Account, MY PHONE #, its exhausting already. The loss of business that I am having because of the NEGLIGENCE of GODADDY, is creating panic attacks, stress, anxiety, insomnia, None of which I have ever had. I am losing thousands hundreds of thousands of dollars. I cannot access my emails past or present!!! When I call in to Go Daddy, I am told by the representatives that theyre not trained in fixing my email issues I am still sitting here with no email, not one phone call from Godaddy??? This is absolutely absurd, and their response absolutely ignorant!!!! This is the second time that I have had to get the Better Business Bureau involved in a dispute with Go Daddy.!!! Last time it was my security on my website, my website being shut down, and again costing me hundreds of thousands of dollars. Website shut down right in the middle of a hail storm!!! And now here we are again in the middle of h*** storms, and my business email address is not working!!!! Absolutely unconscionable, my small family business is losing hundreds of thousands of dollars. And this company can give a s*** about it.!!! Disgusting ?? company, and horrible customer service!!! Period
Business Response
Date: 07/08/2025
Thank you for the opportunity to address our customers additional concerns.

We empathize with our customers frustration and are working with them directly to address their concerns.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Ashlee E
Office of the CEO GoDaddy
Customer Answer
Date: 07/14/2025
Still as of today, absolutely nothing has been done from this horrid company. Godaddy is a JOKE!!!!!!! Thats being nice honestly.
Initial Complaint
Date:06/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2024 we spoke with a Godaddy *** about our website. We were told a 3 year term is more affordable, so we went with that. We were not informed that it was locked in and non refundable should anything change during those 3 years. That business closed down and the website and Domaine are no longer usable for us 1 year after setting up. We called hoping to get a partial refund for the remaining time left and are being told that it's not possible. The best Godaddy can do is give us a store credit that we do not need. Very frustrating experience and poor communication on behalf of Godaddy. It cost us over $600 Canadian, money poorly spent.
Business Response
Date: 06/30/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 6, 2024, our customer purchased Websites + Marketing Standard vNext Intl for three years. Websites + Marketing is a proprietary,do-it-yourself, template-based product to construct a website.
On June 24, 2025, our customer contacted our Care support team and requested an out-of-policy refund. At this time, an out of policy refund form was filled out on their behalf and they were advised of the wait period to receive a response.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On June 25, 2025, our customer contacted our Care support team once more and was issued a full refund as a one-time courtesy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 06/30/2025
Hello, we were not issued a refund, we were issued a credit. We are not in the position to make another website and can not make use of this credit. We would appreciate a refund to our credit card for the time remaining that we could not use.
Business Response
Date: 07/02/2025
Thank you for the opportunity to address our customers additional concerns.

We are working directly with our customer to get their refund sent back to their original payment method.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Ashlee E
Office of the CEO GoDaddy
Customer Answer
Date: 07/04/2025
Hi, i was told the redund didnt happen and that instead there's a store credit because there was no payment method. I checked my account and there is a payment method there. Please advise.
Initial Complaint
Date:06/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 1+ week now, GoDaddy has turned on features ON THEIR end that have created problems and issues for me and my company. The features are OFF on side of their system. Have called and been promised calls back. None happened. Spent 4+ hours with **** and on hold - lied to repeatedly when they could not resolve. Went to the extreme of them asking me to video the problem and send to them. Did, spent more time on hold and waiting for them to resolve. After 4+ hrs battery was dying on phone and had to end. They gave me a case #. Called and messaged today . Only to be told that the feature is off. Found the number for their Office of the CEO - no answer. Left Voicemail. I am prepaid on my account thru this summer - and they are not honoring their side of service and support
Business Response
Date: 06/26/2025
Thank you for the opportunity to address our customers' concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On June 18, 2025, our customer contacted our Care Team seeking assistance with disabling the enhanced security two-step authentication feature on their account. This security measure requires users to enter a numeric code sent via text message or email in addition to their standard login credentials.

Between June 19 and June 24, 2025, our Care Team worked diligently to support our customer and troubleshoot the deactivation of the enhanced security feature to the best of their ability.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We recognize and empathize with our customers' frustration. To ensure resolution, our office coordinated a follow-up call on June 25, 2025. During this call, a Care Team representative successfully assisted our customer and confirmed that the enhanced security feature was disabled and their account is now functioning as expected.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
****
Office of the CEO - GoDaddy
Customer Answer
Date: 06/30/2025
The support that GoDaddy provided was Sub Par. Starting with them "looking into it and would call me back by the end of the day". They never did, and that led to my calling the next day and taking over 1 1/2 hrs to get a supervisor, and them taking over a additional 2 1/2 hrs of waiting for their upper tech support to get answers and I was repeatedly lied to, being told several times that "this is now enabled on all accounts and thats just what it is"- and told that that I have 2 friends with similar stores on GoDaddy and its NOT enabled on theirs. My phone battery was dying after 4 1/2 hrs on phone with them. Following day I did text chat for support. 1 1/2 hrs and still nothing. Finally i did get a call after the chat support from "******". Started all over with him and he was able to solve in 20 minutes - by disabling ALL features, then turning only certain ones on. Amazing 1 rep could do in 20 min what hours upon hours of others couldnt or wouldnt - and the worst part being lied to in a attempt to just get me off the phone and accept their problems and errors as status quo. And on this overall issue - I NEVER TURNED ON the 2 step feature - GoDaddy did. I understand mistakes happen, but when a company has people saying they are tech support, and are not - and when a company's corporate level hides and makes themselves 100% inaccessible and does not return a call and message left at their office of the CEO phone number and makes a long time customer resort to doing a ******************** complaint to get support, this is unacceptable and not from within what I read in their guidelines and service agreement. The hours and hours of "support" calls and messages and the people behind them that could not solve what 1 knowledgeable person did in less than 20 minutes shows it.
Business Response
Date: 07/01/2025
Thank you for the opportunity to address our customers additional concerns.
We empathize with our customers experience. While we strive to deliver industry-leading service, we recognize that there are times when we fall short. We have shared our findings with our ************* Managers to help guide service improvements moving forward.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddy
Customer Answer
Date: 07/01/2025
Would like a promise that they have corrected their lying, poor support and contact ability -
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have been calling and trying get into account for months and still cant. i been through all checks so they know its me. i have talked to serval poeple at the office and even tried to get help on line. im over it i want to another company because of these. i cant do anything with the account cause i cant get into and have not been into it since sept 2024. i want it closed and refund my money.
Business Response
Date: 06/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 28, 2025, our customer contacted our Care support team but was unable to validate into their account. They were referred to our Account Recovery team.
Our Account Recovery team advised our customer that there was not ****** authentication on their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration. They can regain access to their account by performing a password reset. Instructions can be found here: ************************************************************************************* they have regained access to their account, they may contact our Care support about an account closure.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Customer Answer
Date: 06/29/2025
I HAVE RESET PASSWORD AND STILL CAN"T GET INTO IT HAVE SAID THESE EVERTIME I'VE CALLED I EVEN CHANGE WHILE ON PHONE WITH YOU GUYS. ALSO THE TO STEP IS ON CAUSE WHEN I GO ON IT ALWAYS SHOWS MY OLD NO NUMBER AND TELLS IT SENT THAT PHASE TO PHONE. ALSO TOLD THEM THESE ON THE PHONE IT'S ACTIVE WITH 2-PHASE.
Business Response
Date: 06/30/2025
Thank you for the opportunity to address our customers additional concerns.

We believe our customer is attempting to log into an account different to the one we have located for them. We have reached out to them directly to advise them of their next steps.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

Ashlee E
Office of the CEO GoDaddy
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy continues to charge me for things I never ordered. I have detailed call history with them, and every time UNTIL last night they have PROMISED to refund me. The refunds never appear. I have been slammed for services I never wanted, or even knew about, I can't get refunds.I'm trying to get enough money together to move off of GoDaddy, but every time I look they either fail to give me a promised refund, and/or charge me another unauthorized charge.LAST NIGHT a *** who says he is "****", and tells me his employee number is "4111", told me that I was "a fool" for not checking my bills all the time, and that if I "wanted to not be charged for things [I] didn't buy then I "should be more active with my account".!!!!!! Direct Quote. I want to ***ort this to the press, and anywhere else that I can. GoDaddy is CRIMINAL and is involved in Interstate Theft. Depending on your reaction I will be writing to the Ohio Attorney General. Please tell GoDaddy: "I don't have enough time for this crap!" All they do is steal and hope no one is looking.Please help! - *****
Business Response
Date: 06/27/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

Between March 28 and May 1, 2025, our customer made multiple purchases online without the assistance of GoDaddy.

On May 1, 2025, they contacted our Care Center for assistance with some of their recent purchases. Our staff assisted with refunding the unnecessary service(s).

Between May 17 and June 17, 2025, per their account preferences, GoDaddy automatically renewed several of the service(s) in question in good faith to honor agreements with them. Renewal notices were sent before renewal, informing them that expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.

On June 24, 2025, they contacted our Care Center to inquire about their recent renewals. Our staff appropriately advised them regarding each renewal and denied their refund request as their service(s) were outside of GoDaddy's Refund Policy, which can be viewed at https://www.godaddy.com/legal/agreements/refund-policy

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We respectfully decline our customer's request for an out-of-policy refund. We encourage them to review and manage their account settings to prevent further unwanted renewals.

Turn off auto-renew: https://www.godaddy.com/help/turn-off-auto-renew-20008

Delete products in my GoDaddy account: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO – GoDaddy
Initial Complaint
Date:06/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My club uses goDaddy for email very often. There is a feature for email that allows us to Add Contacts. That feature has been unavailable for several days. Contacted support but did not receive any proper response. They have no *** when the issue will be resolved and they have been negligent. They gave me an incident ticket numbers INC6197605 They do not have a policy to provide a discount for the inconvenience caused by the absence of this service.
Business Response
Date: 06/23/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 15, 2025, our customer contacted our Care Staff regarding concerns with their email. They were correctly advised that GoDaddy was experiencing a Known Issue and were working to resolve it.
The Known Issue was resolved on June 18, 2025.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy empathizes with our customer. As with all service providers, ********************** had an unexpected technical issue and worked quickly to resolve it and minimize any impact on our customer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Customer Answer
Date: 06/23/2025
The issue that I have adding contacts in outlook was not resolved on 6/18 unlike what *** from GoDaddy stated.
It is still a problem.
I have an incident ticket INC6197605 logged with GoDaddy. I interacted with GoDaddy support on 6/21 and 6/22 and their support staff confirmed it was still an issue
Thanks,
Deepa

Business Response
Date: 06/26/2025
Thank you for the opportunity to address our customers additional concerns.
On June 18, 2025, during the time our previous response was written, the known issue affecting our customer was considered resolved. Later that same day we began to receive complaints from customers about similar issues and as a result we created a new known issue that is associated with the old resolved one. The new known issue tracking number is INC6201353.
We understand our customers frustration with this experience and are working as quickly as possible to resolve this issue for our customers.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***
Office of the CEO GoDaddy
Customer Answer
Date: 06/27/2025
I am looking for a date by which this issue can be resolved as it is a service I use frequently. Maintaining contacts using outlook has not been working for over 2 weeks.
If there is no resolution date that can be provided, I am looking for some monetary compensation. Possibly some refund
Initial Complaint
Date:06/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im a first time and new customer with ********************** and I wasnt aware of there policys on self payment and family payment, and I had made a payment from my card in my name to the go daddy application, they immediately froze my funds on there application and refused to transfer it to the payment method that was on file, with that I got in contact with the customer service department and i kept getting sent back and forth, at first I was told that I needed to wait for my payment to process and then I was told I needed to refund the funds back to my payment method via there application, On several occasions I went ahead and tried using there feature to refund my funds back to my payment method But I kept on receiving failed messages I went on ahead and advised the go daddy team what was going on and they had just basically told me to wait, after waiting 2 days I still didnt get any response from them so I went ahead and called back and I was told on the phone that they couldnt help me out and that I needed to reply back to the email were I was told about there policys on self payment I went ahead and did so, explained what was going on, then I was told that I needed to wait 2-7 days for my refund to process as they deactivated the go daddy account its been about almost a week now and i received a message stating my case was closed but I still have not received my funds back to my payment method and at this point go daddy just taking advantage to hold my funds. I have pictures and Copy of everything in case I need to escalate this to small claims court.
Business Response
Date: 06/23/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements .
On June 14, 2025, our customer set up GoDaddy Payments in their account. GoDaddy Payments is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy is committed to maintaining a secure platform and takes the prevention of fraud seriously. In this case, one of our customers’ transactions was flagged for review by our Verification Team, resulting in a temporary hold on payouts from their GoDaddy Payments account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand and empathize with our customers’ frustration regarding this matter. After a thorough review, our GoDaddy Payments Team has confirmed that the funds in question have been released and deposited into the customer’s designated payout account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Rita B.
Office of the CEO - GoDaddy
Initial Complaint
Date:06/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my serious concerns regarding misleading practices and service failures.**Issues Experienced:**- Purchased a new domain but was not provided the promised trial - Website advertising is deceptive and contradicts actual service availability - Documentation promotes a "free website editor" while requiring premium subscriptions for basic functionality - Without additional paid subscriptions, the service is essentially unusable **Specific Concerns:**Your website clearly states "Airo Included with any new domain purchase," yet this advertised feature was not provided. I have documented evidence showing discrepancies between your marketing claims and actual service delivery.Your own help documentation guides users through features labeled as "free," but attempting to use these features reveals they require premium upgrades. This creates a bait-and-switch scenario where customers purchase domains expecting included services that are then held behind additional paywalls.**Resolution Sought:**I expect either full delivery of advertised services or a complete refund. The current business model appears to use misleading advertising to generate domain sales while withholding promised features.If this matter is not resolved promptly, I will be filing a complaint with the ************************* regarding these potentially fraudulent business practices.I look forward to your immediate attention to this matter.
Business Response
Date: 06/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On June 20, 2025, our customer established a free trial of GoDaddy’s Airo AI website builder in their account. Following this activation, they contacted our Customer Care Center to discuss concerns that they were unable to access the Online Appointment Booking feature within the website builder. Our staff attempted to assist our customer to the best of their ability. We apologize for any confusion caused during this interaction.
While GoDaddy does offer a 7-day trial of our Websites+Marketing product, which gives customers access to premium features such as Online Appointment Booking, the product our customer established in their account is for GoDaddy Airo. As advertised on GoDaddy.com, and as seen in the referenced images our customer has provided, Online Appointment Booking is not listed as a feature of a free Airo website.
RESOLUTION:
Should our customer wish to utilize a free trial of our Websites+Marketing product that includes Online Appointment Booking, we invite them to establish a Websites+Marketing Premium plan, which can be found by visiting the following link: https://www.godaddy.com/websites/website-builder#id-131a50c1-a5cd-4bd7-a724-0772df9d25fd
Thank you for the opportunity to address the concerns presented by our customer.
Kindest regards,
Patrick Edwards
Office of the CEO - GoDaddy
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business will not give me access to my domains, as registrar, it is their contractual obligation to allow me to manage my domains, which they refuse to do. As a private equity corporation they are intentionally refusing to do a menial job which should take less than 5 minutes, to update an email address.
Business Response
Date: 06/24/2025
Thank you for the opportunity to address our customer's
concerns.
Upon conducting business with GoDaddy, our customer
acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Between June 18, 2025, and June 23, 2025, our customer was
in contact with our Care Center to resolve errors updating the contact
information associated with domain names registered to them in their GoDaddy
account. Our staff attempted to assist our customer to the best of their ability.
We apologize for any confusion or frustration caused during these interactions.
Support tickets were opened to address our customer’s
concerns. These tickets were resolved and subsequently closed on June 20, 2025,
June 21, 2025, and June 23, 2025.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good
faith and honored its terms of service.
As with all service providers, GoDaddy had unexpected
technical issues and worked quickly to resolve them and minimize any impact on
our customer. Our records indicate our customer has been successful in updating
the contact information associated with the domain names in question.
Thank you again for the opportunity to address the concerns
presented by our customer.
Kindest regards,
Patrick Edwards
Office of the CEO | GoDaddy

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