Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was upsold an email subscription and it doesnt work. We worked with tech support for a few days and the issue turned out to be, because I have an international number so I ask for a refund, knowing the window past but speaking and confirming with a couple of customer service people they said I should get a refund because the issue is literally I cant use it. So I called into customer service and to initiate the request and was told that it should be approved and then it was rejected and was told I cant get my money back due to the policy. Even though its an issue that I cant fix nor them and they shouldnt have sold me a product a cant use knowing that I have an international number. Case# ******** Refund OOPR-****** So I spent over an hour today Aug/8/2025 just waiting for a supervisor to figure something out even though tech closed the case as unresolvable. So theyre technically stealing $80 from me, via a upsell of a product that doesnt work and hiding behind a refund policy. License to steal if you ask me.

  

  Business Response

  Date: 08/13/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 14, 2025, our customer purchased a domain name for a five-year term and an M365 Email Essentials plan for a two-year term via an online transaction. On August 4th and 5th, 2025, they contacted our Care Team regarding email access difficulties. Despite various troubleshooting attempts, no resolution was achieved during these interactions.
  
  Upon review, we have identified that the email setup issues stemmed from a mismatch between the address and phone number in their account. This discrepancy, involving a US based physical address and an international phone number, prevented completion of the required verification process.
  
  To resolve this issue, we recommend our customer: 1) Delete the existing email address, 2) Update their account settings to ensure a consistent physical address and phone number within the same geographical region whether US based or international. Upon taking the suggested steps, they may set up the email address again which should complete without further issue.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Since this technical issue wasn't identified during support calls and prevented service use, were prepared to make an exception to our Refund Policy. Our customer may either cancel the service and email *********************************************** for a refund, or complete setup of the email following our recommended steps and email us at the aforementioned email address for a complimentary three month extension to their email service.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy
  

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I cancelled 2 Domains that were never mine. This year I received a email to update my cc info to ensure that payment would go through. I didn't, as I did NOT want to pay for the 2 and an additional one that I had used in the past. I was charged $350 in July! The only way to cancel is to TEXT, and when I did I found the text from last year to Godaddy telling them to cancel. I again texted them and told them to cancel all domains, again. I again had to log in and cancel. I asked that my money be refunded ASAP and received a patronizing text back: ' I understand'. That was 3 weeks ago and when I log in all 3 domains are still there, (after cancelling!) I have not received my money back.

  

  Business Response

  Date: 08/13/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On July 12, 2021, our customer purchased ******************* Standard for one year. It has auto-renewed yearly in accordance with our customers account settings.
  On July 13, 2021, our customer purchased a domain name for one year. It has auto-renewed yearly in accordance with our customers account settings.
  On July 22, 2014, our customer purchased a domain name for two years, it has auto renewed every two years in accordance with our customers account settings.
  Our records indicate that the products in question were not cancelled in 2024.
  GoDaddy notified our customer that there were issues with their payment method. Because changes were not made, GoDaddy used the backup payment method assigned to the account. Backup payment methods and when they are used is discussed within our terms of service which can be found here: ***************************************************/universal-terms-of-service-agreement.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We have attempted to get in contact with our customer to resolve their concerns. We have not heard back from them.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal GoDaddy customer for several years across multiple ventures, but my recent experience has been extremely disappointing and unacceptable. My first website account was charged to the wrong billing account. I was told by a GoDaddy ***resentative that my transfer fee would be $60, but I was billed over $180. The same ***resentative promised to complete the content transfer during the call and, if not completed that night, to finish the process and follow up the next day. None of this happened.When I called back, I learned that he had ignored internal messages, and I was then told I would need to pay another transfer fee because the service had expireddespite being assured previously that this would not happen. I experienced multiple call disconnections, was denied the ability to speak with a manager, and was ***eatedly given incorrect information, forcing me to start over multiple ***********, my second website after being told by the *** he was extending my promotional period for 5 additional days was charged and additional $60.This is not only poor service but a serious breach of trust. Customers should not have to fight for accurate billing, truthful information, or basic accountability.I am requesting the following refund of incorrect charges, including the $180+ billed in error and $60.00 transfer free that I accrued twice. A goodwill credit or free service period to compensate for the inconvenience, wasted time, and stress caused by these ***eated failures.GoDaddy should not allow misleading information, billing mistakes, and refusal to escalate issues to become the norm. Customers deserve better. Other customers should escalate this matter through additional consumer protection channels if change does not happen.

  

  Business Response

  Date: 08/12/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On August 5, 2025, our customer contacted our Care Staff to request to move their Websites+Marketing (W+M) Basic plan to a new account. The new account was created, the new W+M Basic plan and Restore Fee were paid for, but our customer needed to complete the process the next day.

  On August 6, 2025, our Care Staff worked with our customer to restore their site content to the W+M plan in their new account. Once that was completed, the W+M plan in the old account was canceled and refunded. Our customer was also interested in downgrading a 2nd W+M plan and renewing it. Instead, our Care Staff assisted our customer with purchasing a new W+M Basic and a Restore Fee. The domain associated with this builder was also renewed for a year at no cost to our customer.

  On August 7, 2025, our customer contacted our Care Staff for assistance moving their domain to the new account. Our Care Staff walked our customer through completing this process.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We understand our customers concerns and empathize with their experience. GoDaddy strives to provide the best service in the industry and are heavily invested in improving those services. We have provided our customer with a refund for the Restore Fees they paid as a gesture of goodwill for their experience.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased domain name 3yrs 1/10/23
  In or around 6 months in they stole my domain and website. I check about 2 months later then that the year almost over many inquiries to retrieve lost work no avail. So in the process,calling was futile,you gotta take breaks when all you need if proof no listen cash app in last 2 years mail out a new card that you don't get at first so why the hell would do that first when has other activities I'm interested in...

  

  Business Response

  Date: 08/11/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ****************************************.
  
  On January 10, 2023, our customer purchased a domain name for a three-year term and two M365 Email Essentials plans for one-year terms via an online transaction.
  
  On January 10, 2024, per our customer’s account preferences, GoDaddy automatically renewed the email plans in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration, informing them the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences who may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  Following the January 10, 2024 renewal, our customer entered their GoDaddy account and disabled their automatic renewal settings for each email plan.
  
  On January 10, 2025, GoDaddy did not automatically renew the email plans in accordance with our customer’s account settings. The email plans were subsequently canceled form their account on January 30, 2025, due to nonpayment.
  
  On July 23, 2025, our customer contacted our Care Center seeking a refund for the 2024 email renewals and was correctly informed the renewals were no longer refund eligible.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The domain name in question was never removed from our customer’s account and remains active and ready for their use. It is set to automatically renew on January 10, 2026.
  
  We encourage our customer to review and manage their account settings to prevent further unwanted renewals. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  

  
  Kindest regards,
  
  Johnee
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 08/12/2025

  I purchase a domain for 3 years the email was for 1 yr,one payment contact would inform me,autopay wasn't that card so I do not use that option. ************************************* Is up for sale and I paid for 3 years 1/10/26 they all got to exist together. So they stole ****** cause if you read the invoice says 2 different things 1 was a basic simple email my choice,they made up security 360 most expensive package,Everytime you call they just wearing out with nothing,but we can rip off cause we're not real, whats you going do ha ha we way over here and they gonna lie cause they lazy so what  everybody you to a talk is a dumb weirdo 

  

  Business Response

  Date: 08/14/2025

  Thank you for the opportunity to address our customer’s additional concerns.
  
  Regarding the domain name in question, this domain remains fully registered to our customer until January 10, 2026, as originally purchased. The domain is not stolen or for sale by GoDaddy. What our customer may be seeing is our standard parked page that appears when a domain isn't connected to website content. This parked page includes an option for interested third parties to inquire about purchasing the domain from the current registrant, but our customer maintains complete ownership and control as long as they have the domain name under their registration.
  
  Our customer can remove this parked page at any time by accessing their GoDaddy account and deleting the A record (instructions available at: ***************************************************** ).
  
  Regarding the email services in question, when the plans renewed on January 10, 2024, they included Security as part of a product update that was previously communicated to customers via email. These were still Email Essentials plans, not our highest-tier offering. Renewal notices were sent before any charges occurred.
  
  Per our Refund Policy ******************************************************* *, we cannot process refunds for renewals that occurred over 18 months ago.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO – GoDaddy

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against GoDaddy.com, LLC due to their refusal to release over $3,600 in legitimate earnings from my online store *******************. I used GoDaddys website builder and GoDaddy Payments to process customer credit card orders for undeliverable goods and mystery box sales.From day one, I operated a legitimate and honest small business. Every order placed was filled and shipped, and I paid the shipping out-of-pocket totaling over $1,500 in shipping costs and another $700 in packing supplies. Orders were processed. Customers were happy. I provided tracking and proof of fulfillment.Then, without prior warning, GoDaddy shut off my access to payments, refused to release my funds, and gave me the runaround for over a week. I called GoDaddy support 5 different times and was told on each call that my funds would be released within 24 to 48 hours. I waited patiently, trusting the system.But today, I received this email from a GoDaddy rep ******** which states:> GoDaddy Payments will not be able to service your account due to certain risk factors... you can no longer process payments...1. We can refund all of your customer transactions that have not been paid out to you yet. Please note that processing fees still apply for this option.2. We can hold your account balance on reserve for 120 DAYS and then release any remaining balanceThey gave me two insulting options:Either refund everyone (but GoDaddy still keeps their fees), or Wait 120 days and maybe get paid after theyve held my money for months.This is unacceptable. They let me process and fulfill dozens of orders AFTER they supposedly flagged me, all while telling me my payouts were coming. That is deceptive, dishonest, and damaging to a small business that trusted GoDaddy with everything.

  

  Business Response

  Date: 08/08/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
  
  Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person. 
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customers' GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors. 
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customers in good faith and honored its terms of service. 
  
  We understand our customers frustration regarding this matter.  We also know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.   
  
  Further information regarding potential reasons why we may close accounts can be found here at this link:  ****************************************************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, July 3, 2025, GoDaddy automatically renewed a service I did not intend to keep. I noticed the charge over the weekend and contacted GoDaddy on Monday, July 7, to initiate a refund. The process was not straightforward and required additional steps I was not ready to complete immediately.I followed up on Friday, July 11, once I had time to continue. GoDaddy denied the refund, saying I was past the window but I initiated the request within the window, and they have documentation of that first contact.The service was never used. I continue to pay for other GoDaddy services, so this is not an abandonment issue. This feels like an unfair application of their policy, especially since the delay was due to their process complexity.Resolution Requested:A full refund and a review of how refund windows are applied when customers act promptly but face procedural delays.

  

  Business Response

  Date: 08/07/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On July 3, 2024, our customer purchased a domain name and a ********* 365 (M365) email plan for one-year terms each in an online transaction. 
  
  On July 3, 2025, per their account preferences ********************** renewed our customers M365 email plan to honor our agreements with them.   
  
  On July 7, 2025, our customer contacted our support team via chat.  At that time no action was taken to cancel the M365 email plan for the purpose of receiving a refund. 
  
  On July 13, 2025, our customer contacted our support team requesting a refund for their M365 email.  At that time our customer was correctly informed their M365 email plan was no longer eligible for a refund.  Our customer stated they were told previously that they had 30 days to receive a refund.  While they provided some screenshots of their previous interaction, they could not locate where they were told that information.  GoDaddys refund policy can be found here *****************************************************************  
  
  On July 15, 2025, GoDaddy received notification that a chargeback was initiated by our customer's financial institution regarding the most recent auto-renewal of their M365. This chargeback withdrew the payment made to GoDaddy.? Chargebacks can take 95 days or more to be investigated and resolved by a customers financial institution.   
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customer, we are unable to provide goodwill gestures in a state of financial loss. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 08/08/2025

  I reject GoDaddys response as it omits key facts and misrepresents the timeline.
  
  
  Key Fact I Acted Within the Refund Window
  On Monday, July 7, 2025 within the policy window I contacted GoDaddy to cancel and request a refund. I made my intent clear, and they have records of this. Their process required extra steps that were not straightforward, delaying completion. That delay is on them, not me.
  
  
  Evidence Already Provided
  I sent screenshots of my original, timely contact. Whether or not their agent used the words 30 days is irrelevant my intent to cancel was explicit, and their representative failed to complete it.
  
  
  Policy Applied Unfairly
  GoDaddy enforces its refund policy rigidly without considering documented, timely customer action. If their system prevents completion within the window, customers should not be penalized. The service was never used, and I acted in good faith.
  
  
  Misleading Agreement Claim
  Their claim that I acknowledged and accepted the renewal is technically true but misleading. Renewal terms are buried in fine print or set as defaults. This practice is designed to slip charges past customers who have no intent to keep the service.
  
  
  Chargeback is Irrelevant
  The chargeback occurred only after my timely refund request was wrongfully denied. This does not erase GoDaddys responsibility to honor it.
  
  
  Requested Resolution:
  Honor my July 7, 2025 cancellation and issue a full refund for the M365 renewal.

  im a regular hard-working man who cares for his family this money means a lot to me but is almost nothing to this company.
  
  

  
  

  

  Business Response

  Date: 08/14/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response. 
  
  Products must be cancelled within policy to be eligible for a refund.   
  
  Our customer did not act within the refund window.  Their intent to cancel was not followed up with the act of canceling the product in question.   While our Care support can provide guidance and information on necessary steps, the management of products and services within an account is a customer responsibility.  Our customer may find the following support article helpful. 
  
  Delete products in my GoDaddy account:  ***********************************************************************************************  
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy 

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  303.26$ charged on May 14 2025 for an automatic renewal - 131.88$ ********* 365 x 2 users..having just lost my job, do you think i can afford this amount and do you honestly think i thought about calling/cancelling GoDaddy.?this is a hard time for me..i need a credit to help feed my family.thank you for helping me

  

  Business Response

  Date: 08/06/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 14, 2024, our customer purchased 2 M365 Email Essential plans on their own without the assistance of our Care Staff.

  On May 14, 2025, per our customers account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. GoDaddy sent a renewal notice prior to expiration on May 4, 2025, informing them the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.

  On May 19, 2025, our customer disabled the auto-renewal feature from both email plans and on June 16, 2025, our customer canceled one of the email plans.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customer and have offered to provide the requested refund once the remaining email plan has been canceled. We have shared the directions to cancel the email plan and asked them to respond to our offices email once they complete that task.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 08/06/2025

  Hello BBB
  
  I understand the rules and policies but when someone has lost their job, I feel *** should have a heart and at least give me a good faith credit.
  My old job was at Executive complaints, and we had that flexibility to provide a good will gesture.
  
  I would truly appreciate it..behind an account, there is a human.
  
  Thank you
  
  ********
  
  

  

  Business Response

  Date: 08/08/2025

  Thank you for the opportunity to address our customers additional concerns.

  We have refunded the email renewal as a one-time courtesy. Please allow 5-7 days for the funds to return to their account.

  Our customer will be responsible for the renewal of the products and services in their account moving forward.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO GoDaddy

  Customer Answer

  Date: 08/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ***********
  
   
  

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Locked Out of Account ****** Verification Removal Delayed Despite ** Submission I have been locked out of my GoDaddy account due to ****** verification (2SV). I submitted a valid government-issued ** through their official process and clarified via email that I operate as an individualnot a businessand have no formal business documents (DBA, license, etc.).Despite this, Ive received repeated requests for business documents and have had multiple unresolved phone calls. Ive clearly stated that I am a sole proprietor using my personal name and Social Security Number only.I need access to my domain and account restored. This delay is affecting my ability to run my business and serve my customers. I am requesting that ********************** process the 2SV removal immediately based on the ** and clarification I provided.ART-778354

  

  Business Response

  Date: 08/04/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 13, 2025, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account. 2FA provides an additional security layer and requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account. 

  In the event a customer no longer has access to the device or application used to enable 2FA, GoDaddy has an established and vetted process in place to validate Account Ownership prior to removing this added level of security. More information on this process can be found here: **********************************************************************************************************

  On July 30, 2025, our customer submitted a request to remove 2FA from their account. To date, *********************** Account Recovery Team has not received sufficient information to verify them as the account owner.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we understand and empathize with our customers frustration,we encourage them to continue working with our Account Recovery Team to gain access to the account in question.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 08/05/2025

  I understand GoDaddys position regarding the address mismatch, but I am no longer receiving mail at the **** Box address originally associated with my account. I do not have access to documentation showing that address, as it was tied to a previous residence and lifestyle I have since left behind for safety and stability reasons.

  I am the rightful owner of this account and can provide any government-issued ID, payment verification, domain details, and other identifiers that clearly demonstrate ownership.

  I respectfully ask that GoDaddy make an exception or provide an alternative recovery routesuch as a video verification, Notarized affidavit, or billing verification methodto confirm my identity. If there is no path to recover the account for lack of old address documentation, please confirm whether there are any other options available.

  I appreciate your understanding and hope we can reach a resolution that secures the account while allowing me to regain access.

  
  

  

  Business Response

  Date: 08/06/2025

  Thank you for the opportunity to address our customers additional concerns. 

  We stand by our initial response. GoDaddy takes account security very seriously. To ensure that only the authorized account owner gains access to the account, we must first validate account ownership prior to removing Two-Factor Authentication (2FA). 

  Our customer has continued to work with *********************** Account Recovery Team. Our records show their request has been approved, and 2FA was removed on August 5, 2025. We encourage our customer to enable a back-up verification method should they decide to add 2FA in the future. 

  Thank you again for the opportunity to address the additional concerns presented by our customer. 

  Kindest regards, 

  ******* ************************ of the CEO GoDaddy 

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/25, GoDaddy offered a free year renewal for my domain if I transferred. I have attached the email confirmation that the transfer completed and that it would be $0. It also shows a new renewal date of 7/31/26 (one year).On 8/1/25, the domain was listed as expired and would no longer work. I engaged with the chat representative and ultimately discovered:1. The free renewal was not valid for my domain.2. I would not be able to transfer my domain to another company for 60 days.3. I could not use my domain during those 60 days without paying them for the renewal 4. They would delete or auction my domain if I did not renew it before the 60-day transfer hold ended

  

  Business Response

  Date: 08/09/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On July 31, 2025, our customer transferred their domain to **********************.
  On August 1, 2025, our customer contacted our Care support team and was informed that their domain was ineligible for the free year renewal due to it being a ccTLD (country code top-level domain). At this time,our customer paid to renew their domain for one year as well as a redemption fee due to its expired status.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We have connected with our customer and provided them with a one-time courtesy refund.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against GoDaddy.com LLC Billing and Renewal Dispute Date of Incident: July 16, 2025 Account Holder: **** ***** Service Type: Website Hosting and Account Renewal Summary:On July 16, 2025, I contacted GoDaddy through their Chat Now feature to fix an issue that was preventing me from editing my website. The representative resolved the issueapparently by transferring or restarting my accountand offered me a renewal rate. I accepted and paid.However, after payment I discovered that the renewal date had been reset to July 16, despite my original subscription running through October 10, 2025. This effectively shortened my paid subscription by nearly 3 months. I asked for a prorated refund and was told one would be requested. Weeks passed with no update.After following up through chat and phone support, I was informed that the refund would not be issued, and that the account may have been restored improperly. Another representative said he would consult with supervisors and call me back, but that call never came.Key Points:I renewed my account in good faith, believing existing time would be honored.I was not informed that my subscription would restart prematurely or that my website had been transferred.I was denied a refund for nearly 2 months of unused service.Multiple follow-ups resulted in inconsistent responses and no resolution.Requested Resolution: I am seeking a partial refund or credit for the unused portion of my original subscription and clearer documentation from GoDaddy about how account transfers impact subscription timelines.Thank you for reviewing this complaint. I remain open to resolving the matter directly with GoDaddy should they respond promptly.Sincerely,**** ***** ****************** ************

  

  Business Response

  Date: 08/04/2025

  Thank you for the opportunity to address our customers concerns
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On October 2, 2023, our customer initiated a seven-day free trial of GoDaddy's Websites + Marketing Premium (W+M) plan through the GoDaddy website. Six days later, they upgraded their W+M plan to a paid plan and extended it for an additional year. 
  
  On September 30, 2024, they renewed their W+M plan for an additional year via the GoDaddy website.
  
  On July 17, 2025, they contacted GoDaddy's Customer Team to address technical issues with their W+M plan, which were promptly resolved. When discussing the cost of the upcoming renewal of their W+M plan, they opted to purchase a new W+M plan for one year instead of renewing the existing plan, to take advantage of a new purchase promotion.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a one-time courtesy, we have added an additional two months of service to our customers W+M plan at no cost to them.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy