Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,685 total complaints in the last 3 years.
- 713 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I will like Godaddy to refund me for making me believe I had to renew my domain within a day of my autoreewed took effect and was paid for. The charged me for a renewed of a domain on August 31st. Then send me an email on September 1st saying I might lose my domain if I didn't renwal - made it sound the auto renewal didn't work. So I logged in a renewed but this time they had put the agreement for 2 years. me without realizing they had already renewed my domain for a year I renewed it and now they made me stay with them for 3 years when it is normally a year contract - all this by misleading emails telling customers they might lose their products. Seems like dishonest practice and misleading clients into signed for extra years of contract with them when was not needed. as a customer, I also received very poor customer service via the chat- the agent since the beginning blame me the customer for renewing again., without even looking into my account or emails they had sent me. No solution was offered to me other than to return to go daddy, which I would not do. I cannot do business with a company I do no trust.
Business Response
Date: 09/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 31, 2025, GoDaddy renewed this domain name in question for an additional year per our customers account settings. Prior to processing this renewal GoDaddy sent notices to the email address on file prior to expiration informing our customer the expiring domain would renew in accordance with account settings unless additional action was taken.
On September 1, 2025, our customer manually renewed this and one other domain name for two additional years.
On September 21, 2025, they transferred their domain names to another registrar.
On September 23, 2025, they contacted our ************* Team to request a refund for the domain renewal they manually processed for the domain that had also been renewed August 31, 2025, and were properly advised that this transaction was outside of GoDaddys Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
When a domain name is transferred away from GoDaddy the time associated with its registration transfers to the new registrar.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My business, ************ Jewelry, processed our very first transaction with GoDaddy Payments in the amount of $8,696.00. Despite submitting all required verification documents and having no history of chargebacks, fraud, or prohibited activity, GoDaddy closed my account and placed a ******* hold on the funds without providing a specific or documented explanation. This action has caused serious disruption to my business operations, preventing customers from paying by card and restricting cash flow needed to fulfill orders and pay suppliers. According to Section 9 of GoDaddys ***************** Agreement, funds may be withheld only in specific circumstances, such as suspicious activity (e.g., fraud, chargebacks, prohibited transactions) or legitimate risk-control needs supported by evidence. In my case, none of these factors apply: This was my first transaction using GoDaddy Payments. There is no history of chargebacks, fraud, or prohibited activity. I have submitted all requested business and identity verification documents in full compliance. Despite this, GoDaddy closed my account and placed a ******* hold on $8,696.00 without providing any clear or documented justification. This action is arbitrary, harmful to my business, and inconsistent with their own contract terms. I have contacted GoDaddy multiple times, from 8/28/2025 to 9/4/2025, but their responses have been vague and failed to provide a valid reason for withholding my funds. I respectfully request that the **** investigate this matter and require GoDaddy. Attached are screenshots of GoDaddys emails regarding the account closure and fund hold.Business Response
Date: 09/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at *********************************************************;
Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. After our verification team reviewed our customer's GDP accounts, they were informed that GoDaddy Payments could not provide them with services due to risk factors.
RESOLUTION:
GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
We understand our customer's frustration regarding this matter, and we know this is a difficult situation and that the options available are not their preferred resolution. However, the reasons provided are the only ones that will be made available to them at this time.
Further information regarding potential reasons why we may close accounts can be found here at this link: *****************************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddyCustomer Answer
Date: 09/24/2025
Dear BBB,
I am filing this complaint regarding GoDaddy Payments, which has withheld $8,696.00 from my account and closed my account without providing a clear explanation.
Key facts:
This was my very first transaction with GoDaddy Payments.
My account has no history of chargebacks, fraud, or prohibited activity.
I have submitted all requested business and identity verification documents, fully complying with GoDaddys requirements.
Despite this, GoDaddy closed my account and placed a ******* hold on my funds without justification.
Under Section 9 of GoDaddys ***************** Agreement, funds may only be withheld in the event of specific, documented risks such as chargebacks, fraud, or prohibited activity. None of these conditions apply to my account.
*********************** Response:
I have attached GoDaddys response for reference. Their reply was entirely generic, citing risk factors and linking to general policy pages, without providing any specific, documented explanation for why my account was flagged. They did not address any of the key facts of my case.
Impact:
The lack of transparency and refusal to provide a clear, account-specific explanation has caused significant harm to my business operations. GoDaddys actions are arbitrary and inconsistent with their own stated policies.
I am requesting that BBB assist in resolving this issue and ensuring the immediate release of my funds.
Thank you for your attention to this matter.
Sincerely,
*** ******** Q Art *****************
Business Response
Date: 09/25/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
The reasons provided are the only ones that will be made available to them at this time.
Further information regarding potential reasons why we may close accounts can be found here at this link: *****************************************************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
Office of the CEO GoDaddyCustomer Answer
Date: 09/25/2025
Thank you to the BBB and our case manager for your efforts in mediating this dispute.
This response from GoDaddy's "Office of the CEO" is not a resolution; it is a confirmation of their unfair and deceptive practices.
Refusal to Explain: GoDaddy explicitly states that "the reasons provided are the only ones that will be made available." This is an admission that they are withholding $8,696.00 of my funds without any specific, evidence-based reason related to my account or transaction.
Failure of Mediation: By offering only a generic help article link in response to a formal BBB complaint, GoDaddy demonstrates a complete disregard for the mediation process and a lack of good faith.
Unfair Practice Defined: Withholding a significant sum of money without cause is the definition of an unfair business practice. GoDaddy's actions have caused significant financial harm to my business.
The BBB process has failed to yield a just outcome due to GoDaddy's intransigence. This matter will now be escalated to the appropriate state and federal regulatory authorities, including the Attorney General, for formal action.
I request that the BBB close this case and mark it as "UNRESOLVED" due to the company's unwillingness to work towards a fair solution. GoDaddy's profile should reflect this outcome.
Thank you again for your time and assistance.*** **
****** Q Art ***************
Initial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I logged into my bank account and I was charged 2x for $*****.I called customer service and they denied this then hung up on me.Then I text customer service and spoke with a person named ******* who repeatedly argued with me and i finally lost it and told him to shut up.I tried to tell him that I have the receipts in my email but he would not give me his email to prove I was charged twice. Then he told me to call my bank and request a chargeback for my item to be deleted,First of all, I never wanted my product deleted. I simply do not want to be charged twice for the same product. My customer number is ******** and ********** and ********** I should not have to pay two times for my renewal. I am only agreeing to pay the ***** that was owed and not double. I have many domains with this company and plan to now cancel them all because I am very angry. I paid double for my domain renews and double for my email and can easily go to another company. I shouldn't have to fight and argue with a company about overcharging me and being made a liar as if I am just making this up. Even if this is a pending charge and falls off this is unacceptable.Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 23, 2017,, our customer purchased a ********* ********** email plan for a one-month term. Their M365 email plan continued to renew within their account according to their preferences, the last of which occurred on September 23, 2025.
On September 23, 2025, our customer manually renewed the M365 email plan in question.
That same day our customer contacted our Care support team to dispute a duplicate charge they were seeing. While waiting to speak to a supervisor the call ended.
During the call our Care support representative resent copies of the receipts shared within this complaint to our customer. The receipt with the larger number was charged on September 23, 2025. The receipt with the smaller number was charged on August 25, 2025. Our customer can confirm these dates and the dates of other charges within their account Order History.
View my GoDaddy receipts: **********************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and are sorry for any confusion in this matter. We remain available to them at *********************************************** to address any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:09/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They renewed a domain I dont even own anymore without my knowledge and wont refund me. I reached out as soon as I saw the charges and they refuse to give me my hard earned money back. It happened the 17th and today is the 22nd (the 5th day and they still wont refund me).Business Response
Date: 09/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 16, 2019, our customer registered a Domain name with Full Domain Privacy and Protection for a two-year term via the GoDaddy Website.
In the time since GoDaddy has renewed this domain name every two years per their account settings, most recently on September 17, 2025. In each instance GoDaddy sent renewal notices to the email address on file prior to expiration informing our customer the expiring domain would renew in accordance with account settings unless additional action was taken
On September 22, 2025, they contacted our ************* Team to request a refund for the most recent renewal and were properly advised that this transaction was outside of GoDaddys Refund Policy. Though as onetime exception they were provided with a refund for Full Domain Privacy and Protection portion of this transaction.
They have now requested an exception to GoDaddys Refund Policy, which can be found at this link: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate their candid feedback about our service levels.
While we empathize with their situation, our customer was appropriately informed of the refund policy during their conversation with our team. Therefore, we respectfully decline their request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:09/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/9/2025, I placed two orders. On 9/10/2025, I called and canceled one item on my order for ******. I was told the amount would be credited back to my card. I have called three times in the past 12 days. No refund has been *********** is the third call and no one will pick up after holding on an automated call for 40 minutes.I want my refund.Business Response
Date: 09/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 9, 2025, our customer purchased our Websites+Marketing Premium that came with a free trial of M365 Email Essentials term via online transaction. Both were for a one-year term.
The next day our customer contacted our Care Staff. They successfully canceled both products and a refund request was submitted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have reviewed the original transaction in question with our Payment Processing Team and have determined the transaction has been voided. A voided transaction refers to a canceled or annulled transaction that has been reversed before it is fully processed or settled. In simple terms, it means that the initial transaction has been undone or invalidated, resulting in no financial impact on our customer's account.
When a transaction is voided, it typically disappears from the account statement, as if it never happened. In some cases, the total amount of the transaction may be reserved by the financial institution.
We suggest that our customer contact their financial institution to determine if the funds in question are in reserve or to confirm the transaction was canceled.
?Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyCustomer Answer
Date: 09/28/2025
They have not refunded a ***** to date. I will submit my bank statement showing no refund, if needed.Business Response
Date: 09/30/2025
Thank you for the opportunity to address our customers additional concerns.?
We stand by our previous response.
Following a thorough review of the original transaction with our Payment Processing Team, we have confirmed that the transaction was voided. A voided transaction refers to one that has been canceled prior to settlement, effectively reversing the charge before it is finalized. As a result, there is no financial impact on the customers account.
We recommend they contact their financial institution to verify whether the funds remain in reserve or to confirm that the transaction has been canceled.
Thank you again for the opportunity to address the additional concerns presented by our customer.
?Kindest regards,
Tim
Office of the CEO GoDaddyInitial Complaint
Date:09/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used the text message ***************) to renew my domain. I was told to pay $55,26 (see the attached message ) but they charged my credit card $ *****. I need to get $3,64 refund back.Business Response
Date: 09/24/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On September 20, 2025, our customer contacted *********************** ************* via online chat to discuss renewing their domain name for an additional three years. During this conversation they were provided with discounted pricing but were incorrectly advised regarding what the actual cost would be. They have now requested a pricing adjustment.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy, we have provided our customer with the pricing adjustment they requested.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:09/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using the Business Plus Website Builder on Godaddy for ten or more years now. I have paid a premium price for this service and it has always included tracking information so I can check the traffic to my website which they host. Eight days ago an issue with my website prevented some of my webpages from loading properly. I placed numerous calls to their 'customer support team' in ***** and even connected with their text support who told me there was a 'global server issue' on their end and that they were working on it. The following day my website, ********************, was back online, but I lost all my tracking info. The section under my website builder's dashboard which normally displays my traffic (or tracking info) was completely blank, and has remained so now for six days in a row. I have been reaching out to their customer support service over the phone since yesterday (Sept 20) and had one rep named Destin who just got frustrated and hung up on me. I sent a message to their 'text support' as well yesterday and nobody bothered to reply. This morning, (Sept 21) I spent 42 minutes (mostly on hold) before I was disconnected. A few minutes ago I was able to connect to their text support who also dropped my connection. Apparently, every time I call or text, the only thing their 'support' team tries to do is to sell me an upgrade to their new website builder. They claim that tracking is not available on their older website builder, which is a lie because I had tracking info up until 7 days ago when they had server issue problems. I have never experienced such horrible customer and tech support before. ********************'s Indian call center is terrible! If the company has decided to end tracking info on their older website builder, they should have made an announcement before I renewed their services for another year in August. This is utterly disgraceful and dishonest. If they cannot give me tracking info on my website, I do not need their terrible service.Business Response
Date: 09/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes *********************** Website Builder plan, which is our legacy platform that customers can use to create a website. While there are no current plans to retire the Website Builder platform, it has been replaced with Websites + Marketing (W+M), which includes marketing tools as well as a more robust website builder interface.
The Website Builder plan our customer uses does not natively support statistics for tracking site traffic. To view statistics, our customers can implement ****** Webmaster Tools.
In early September, there was an unforeseen technical issue that prevented our customers from publishing updates to their sites built in Website Builder. This technical issue did not impact the functionality of ****** Webmaster Tools.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer is still not seeing their website statistics, we would encourage them to review their settings within ****** Webmaster Tools. If this doesnt resolve their concerns, they may wish to consider upgrading to the newer W+M plan instead, which does include native support for statistics.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 09/27/2025
As I stated in my earlier response, the tracking service provided by Godaddy was working up until seven days prior to me filing this complaint. They decided to end this service to force their customers using this older platform into a newer and eventually more expensive website builder. There was no advanced warning about this and I find that incredibly disingenuous, especially since every single one of their 'tech and support' **** kept pushing this lie that the platform never provided this service. And speaking of their service, did Godaddy even look into the logs of all the phone calls and text messages I had to go through over the course of eight days starting with the initial server issue? I reached out more then ten times by phone and at least four times through your text support system and was unable to get any meaningful assistance. I mean, case in point, I had to file a complaint with BBB before my issue was eventually addressed. This is the WORSE customer service I have ever encountered online. Your call center **** in ***** had to text your tech support team for answers. How do I know this? Because every time I called I was constantly put on hold (when they didn't hang up on me) and told they had to wait for 'tech support' on this issue. It was completely useless calling GoDaddy's support team. I no longer feel like this company supports my business in the way they should. If this company is truly concerned with providing great customer service, then they should contact me and offer to migrate my current website builder to their newer version for free. I have spent over ten years (and apparently, customer loyalty means nothing to this company) using their old platform, the amount of time and work it would take me to re-do my website the way it is currently set up would require a tremendous amount of my time. And if I have to actually rebuild my website from scratch, I will most assuredly do it with another company and not Godaddy.Business Response
Date: 10/03/2025
Thank you for the opportunity to address our customers additional concerns.
As shared in our previous response, the platform our customer is using does not natively support website statistics. If our customer wants to have access to statistics, they can consider using ****** Analytics or rebuilding their site using another platform.
Our office has sent our customer an email offering either a prorated refund or a free year of our newer Websites+Marketing plan.
If our customer wishes to accept either of those offers, we encourage them to reply to our email outreach.
We will continue to work with our customer to provide assistance upon their response.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO GoDaddyCustomer Answer
Date: 10/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *********
Initial Complaint
Date:09/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy had signed me up for services I never agreed to when building my website. I explained I did not sign up for any additional services other than building a website. They would not resolve my issue so I had to contact my bank to refuse payment for those additional services I had never agreed to. On 8/20/2025 they charged my account $103.06 for an annual fee to run my website. Then on 8/27/205 they charged my credit card and additional $218.15 for services I never signed on or agreed. I contacted their customer service and they refused to remove the charges. I spoke with my bank to have them refuse the 2nd charge of $218.15 and today (9/20/25) the GoDaddy company took down my website even though I have paid (and they received) the annual fee of $103.06Business Response
Date: 09/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 19, 2024, our customer purchased *********************** Websites+Marketing (W+M) Basic for a one-year term. W+M is our proprietary, template based, do-it-yourself product used to design a website. This purchase was initiated from a 7-day free trial or W+M and also included a one-year trial of ********* 365 Email Essentials.
On August 19, 2025, and August 26, 2025, per our customers account preferences, ********************** automatically renewed these products for a one-year term to honor agreements with our customer. ********************** sent renewal notices prior to expiration, including on August 4, 2025, and August 11, 2025, informing them the expiring items would renew in accordance with account settings unless additional action was taken.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A chargeback was initiated on the transaction associated with W+M on September 17, 2025. This chargeback withdrew payments made to GoDaddy, and the product was suspended from the account. To reactivate this product, the original funds totaling $218.15 must be paid in full, plus a $20 USD administrative fee.
While we understand and empathize with our customers frustration, ********************** is unable to provide a gesture of goodwill in a state of financial loss. If our customer would like to reinstate W+M, we encourage them to contact our *********** to resolve the chargeback.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyInitial Complaint
Date:09/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear *** or Madam,I am writing to request your assistance in resolving a frustrating and costly issue that originated from incorrect information provided by a GoDaddy support representative. My attempt to follow this advice has resulted in the loss of essential services and a significant billing ************** initial goal was to add ********* Copilot to my account. On 09/20/2025, I contacted GoDaddy support and was explicitly told that I needed to upgrade to the Business Professional plan to gain access to Copilot. Acting on this direct advice, I upgraded my plan at $52.27.Shortly thereafter, I discovered this information was incorrect. Access to Copilot is not included in the Business Professional plan but requires a separate, specific Copilot add-on. Believing the upgrade was therefore unnecessary, I downgraded my plan back to its previous state. This action resulted in a refund of $52.27 to my account.However, I then realized that this downgrade also removed my access to essential ********* applications like Excel, which I need for my work. When I attempted to correct this by re-subscribing to the Business Professional plan, I was quoted a price of $120.The entire situation stems from the initial incorrect guidance from your support team. I was advised to make a purchase that did not meet my needs, and my attempt to undo that action has left me without critical software and facing a new charge that is more than double the refund I received.I request that my Business Professional plan be reinstated at the previous, fair price that remedies this situation. I should not have to bear the financial burden of an error made by GoDaddy support. I am hoping your office can restore my service without the excessive $120 charge.Thank you for your time and attention to this matter. I look forward to a swift and fair resolution.Business Response
Date: 09/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer previously utilized a ********* 365 Email Plus (EP) plan, provided by GoDaddy. This plan includes a 50 GB mailbox, with online access to ********* applications, such as Word, PowerPoint, Excel, ect. On September 20, 2025, they contacted our customer *********** several times to gain access to ********* Copilot. We apologize for any frustration these interactions may have caused.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer. We have issued the requested refund and ask that they allow 3-5 business days for their financial institution to process this transaction. Additionally, we have shared instructions to add Copilot to their existing ********* email.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 09/29/2025
I'm on the ********* Exchange website for GoDaddy and unable to file a ********* Helpdesk ticket.Business Response
Date: 10/01/2025
Thank you for the opportunity to address our customers additional concerns.
As GoDaddy is the provider for the ********* 365 account in question, any support related requests will need to be submitted through GoDaddy. In the event a request needs to be created with *********, GoDaddy will facilitate an escalation on its customers behalf.
Our office has successfully connected with our customer. We will continue to work with them to resolve their outstanding concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:09/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted GoDaddy on 6/25/2025 to purchase a website. I paid $1199.99 for the website. I was told I had to pay prior to being able to view it. On 7/15/2025 I was sent the website and I did not approve the site. I have been a customer since 2016. My husband told me about this company. I cancelled the website on 07/15/2025. I received a cancellation of the website call since the website builder was cancelled per the email from GoDaddy. The money was not refunded so I went into **********. I complained with ********** with ***** ****** **********. *************. This gentleman sent this to the claims department. I never received the money back from GoDaddy. I contacted GoDaddy but no one got back to me. According to ********** they are refusing to send the money. The order number with GoDaddy is **********. Please assist me with this matter. Thank you,****** ******Business Response
Date: 09/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 25, 2025, our customer purchased our ********************** and hosting services for a one-year term. This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Websites + Marketing product as the hosting of the site. Customers must submit information, including images and text for the website, to our **********************s team before the site can be built.
On July 15, 2025, GoDaddy was informed that a chargeback was initiated for the products in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, we are unable to provide a refund for the order in question as the chargeback has not been settled. Chargebacks can take up to ninety-five days to settle.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddyCustomer Answer
Date: 09/22/2025
The business said I purchased the website, I did not. I told them I wanted to order a website. They told me to send $1,234.98 for the website and the protection for it. So I did with the understanding I would see the website model they produce. They wanted the money before I viewed anything. I paid on June 25, 2025. I did not see any form of the website until July 15, 2025. The website had me flying through the air and making flips, etc. a joke. I am a businesswoman and I oversee a ministry. They never asked me what I wanted in the website nor did they view the website that had since 2016 with this business to get some ideas.
Bottom line I told the business I did not want the website and I canceled it the same day I viewed it for the first time. They understood it was canceled and sent emails to that effect. of which I have copies. Yet they expect me to pay $1,199.99 and not be given any product/website.
Business Response
Date: 09/23/2025
Thank you for the opportunity to address our customers additional concerns.
We respectfully uphold our previous response regarding this matter. At this time, we are unable to issue a refund due to an outstanding chargeback that remains under review. Please note that the chargeback resolution process may take up to ninety-five days to be completed.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO GoDaddy
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