Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had looked at GoDaddy for building a website. I was between them and another site, but GoDaddy said they offered a service for a monthly subscription that offered a custom domain with a free 7 day trial of the subscription. Within an hour of starting the 7 day free trial, I came to find out that it in fact did not include a custom domain and that had to be purchased separately. After speaking with costumer service, I cancelled my trial and the pending subscription. This was within an hour of signing up for the subscription after a 7 day free trial. Later that week, I checked my bank account and saw that ********************** had charged me, even though I had cancelled everything during the first hour of a free seven day trial, and while, even if I hadn't cancelled, I was still in the 7 day free trial window. I reached out to customer service who told me that because I did not request the refund within 48 hours of them charging me, even though I wasn't made aware they were charging me regardless of it being a free 7 day trial, that they could not return my money. We went back and they acknowledged that I was charged during a free 7 day trial. It wasn'ty until I realized that I was getting nowhere and told them I would be disputing with my bank and filing a report here that their story changed to "only email being a 7 day free trial". An email I didn't sign up for because that was extra. But after going back on the site to pretend to make a new site and going through the whole process up until it asks for payment, I signed up for a seven day free trial of a complete package, not just the email portion of the package, and the package isn't as advertised to begin with.

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On June 15, 2025, our customer purchased *********************** Websites + Marketing (W+M) **************** for a one-month term through an online transaction. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform designed to help users easily build and manage their websites.
  The plan was canceled on June 16, 2025; however, our customer did not contact our Care Team to request a refund until June 23, 2025. Upon receiving the inquiry, our Care Team promptly submitted the refund request to our Refund Team for review and approval.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  Our records confirm that the Refund Team has approved the request, and the refund has been issued. Please allow 35 business days for the funds to be reflected at their financial institution.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I have been a paid subscriber to GoDaddy for many years, they host my website ***********. I have asked them to make 3 changes to my website in which I paid $49.99 and $28.00 for. The changes include removing a "follow me on instagram" button, changing the verbiage near my instagram logo to read "follow us on instagram at #k9kutsweston, and changing the verbiage near the "Best of ******* logo to read "voted #1 pet groomer by Our City Weston.When I submitted these changes I was told it would be ***** hours for changes to take effect. It has been almost 1 week and a half and the changes have still not be done. I spoke to ***** Danielo, ****** ****** ********* and supervisor Sylvestor about these changes. I was told by supervisor Sylvesotr that the changes would be expedited and completed by 6/19/25. As is went to check the changes in my website, none of them were made still!!I would like some mediation in attempting to get the changes to my website (which I paid for). GoDaddy is not responding to my request of changes. As I speak to the customer representatives they always say "it will be done by the end of the day". I feel like I have been scammed out of my money.I would like this to be a formal complaint against GoDaddy and would like some resolution to ******* resolution is to have the changes made to my website, and my credits for wordpress support to be returned to me as this has taken so so so much time to do.Thank you very much ****** *******

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On June 14, 2025, our customer purchased a monthly subscription of ********************************* (****) Starter. **** is a subscription-based service that enables customers to submit tasks to our WordPress team for assistance with administrative tasks, resolving issues (including theme-related matters), and optimizing WordPress website performance.
  
  On June 16, 2025, they purchased an additional monthly subscription of **** Basic.
  
  Following the **** purchases, three tickets were created to assist them with various optimizations to their website on June 14, June 16, and June 19, 2025. Our **** team completed two of the requested optimizations on June 17 and June 19, 2025, and subsequently closed both tickets. An email was sent to them explaining the actions that were performed and advising them to notify the **** team if they had any additional questions or concerns. They replied, and **** actioned the further requested changes.
  
  Additionally, our **** Team attempted to contact them on June 16 and June 17, 2025, to inform them that their remaining request requires their involvement.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our **** team has maintained communication with our customer and is working to resolve the concerns presented with their site. We encourage them to continue working with our **** team toward a resolution.
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 06/23/2025

  
  Better Business Bureau:
  
  I have read the response from GoDaddy and the I accept the resolution. Although the work was done much longer than the ***** hour promise. I feel like I had to file a complaint in order for the work to be done. I spoke to 2 supervisors and many tech representatives to finally have my work completed. I had to go through more than 7 hours combined on the phone in order to have SIMPLE changes made. In fact the work was completed correctly on 6/25/25.  I hope I do not have these same issues when I need more work done on my website again. 
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against GoDaddy for a serious failure in service that has caused significant disruption and damage to our business operations.On June 4, 2025, we received an email from GoDaddy confirming that our domain, ********************, was set to auto-renew on June 8, 2025, with no action required on our part. This domain is critical to our business we are an event planning company that relies heavily on timely email communication with clients and vendors.Despite this confirmation, our domain inexplicably became inactive sometime between June 1416, and we completely lost access to our business email. We were unable to send or receive messages, and our website went offline directly impacting client trust and service delivery. To make matters worse, the domain now appears as available for purchase, as if it had never been registered.Upon contacting GoDaddy support, we were told that there was no record of the domain ever existing a completely false and unacceptable claim, given that we have used this domain for years and received their auto-renewal confirmation just days earlier.This is not only a technical failure it is gross negligence. We were given no warning of cancellation, no opportunity to take corrective action, and no transparency from GoDaddys support team. The inability of a major registrar to even acknowledge the existence of our domain is alarming and suggests serious issues with their record-keeping, internal systems, or integrity.We are demanding:Immediate reinstatement or recovery of the domain ********.nyc.A full investigation into the cause of this failure, including documentation of any renewal attempts or errors.Accountability from GoDaddy for the financial and reputational harm caused by this avoidable loss of service.This level of negligence and failure of responsibility from a domain provider is unacceptable and must be addressed.

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements. 
  
  On June 8, 2020, our customer registered the domain name in question for a one-year term.  The domain continued to auto-renew within our customer’s account per their preferences.   
  
  On June 4, 2025, in addition to the email notification addressing their domain being on auto-renew, our customer received two additional emails GoDaddy sent multiple notices to our customer informing them of an associated expired payment method and that action was required to avoid loss of the service.    
  
  On June 9, 2025, GoDaddy attempted to renew our customer’s domain to honor our agreements with them.  Unfortunately, our customer’s payment request was declined.   
  
  On June 10, 13, 14, 16, and 19, 2025, GoDaddy sent additional emails to our customer advising of the associated expired payment method and risk of losing their domain name if additional action was not taken.   
  
  On June 19, 2025, our Account Recovery team was engaged. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer. As a goodwill gesture and one-time courtesy, we have renewed the domain in question at no cost.  We encourage our customer to continue to work with our account recovery team.  Account management is a customer responsibility. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  John R. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 06/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23497717, and find that this resolution would be satisfactory to me. I greatly appreciate GoDaddy’s decision to renew the domain at no cost, especially as it appears payment was never successfully processed. Had I been aware, I absolutely would have taken care of it. That said, I’m hoping to better understand why [email protected] only received the June 4 auto-renewal notice, but none of the subsequent emails regarding payment failure or account recovery. Unless messages were forwarded from another account, nothing further was received at that address.
  

  Could you please clarify whether those follow-up communications were sent to a different email associated with the account?
  

  Thank you again for your help in resolving this issue.
  Sincerely,
  Lisa Cobbe
  
  
  
   

  
  

• Initial Complaint

  Date:06/19/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to access my Godaddy account since Monday. I have had serious trouble ever since I have hired Godaddy Design team to build me a new ECommerce store. I have two step verification and not matter what I do. I repeatly get locked out of my account. I have only had one account with ******************** for years. But, many domains and three websites besides the one the design team is building for me. They began in May. I have not been satisfied with their results. I am pleased with some of the additions they added like Vendos and ******************* pages, policy and terms. I had hope that the designers would deliver on a exciting and attractive website. This far, they have not and all I have had is problems. I have invested over ******** to have a e-commerce site that could help me support my ministry. Butterflies Chasing ********************* I too am building the ministry site through Goddaddy. I am now concerned that I have wasted years with Godaddy. I am a real estate broker of 23 years. I worked diligently on building cabin and Homes real estate site through godaddy. To absolutely no avail. Not one lead...inspire of all thw marketing I did myself to promote the site. I am extremely upset. How can I run a business if I cannot access my account now almost 4 days. This is thw first time ever I have had the many issues at once. Respectfully, ***** *********

  

  Business Response

  Date: 06/25/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On April 29, 2025, our customer purchased GoDaddy’s Premium Store Design Service (WDS), along with two years of Managed-WOO Hosting.  This service enlists GoDaddy’s?WDS team to create a custom website (for a one-time fee), using our Managed WOO Commerce product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.
  
  Our WDS team has worked with our customer to the best of their ability and to satisfy their design needs.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On June 24, 2025, a member of our Web Design Services Escalation Team successfully spoke with our customer to address their build experience.? During this interaction, their concerns were addressed. Our WDS Team remains committed to working with our customer toward a favorable resolution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  John M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23493951, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Shortly after I reported this, I was able to get verification on my phone and I was able to get into my account.  

  I viewed  what Godaddy's design team is doing to help me make this new site work to help other, the ministry and myself.  

  I am getting excited about the new site. 

  Please make note: 

  That when I first began writing my complaint. I truly thought was writing it to the head staff at Godsddy. 

  When , I seen it was the Better Business Bureau.  I decided to keep writing. Why did I? 

  I believed this information would get into the right hand at Godaddy. 

  I have been with Godaddy for years. Its only been since 2019 that I since from all the work I did on my sites, to no avail of any leads. That I wondered if my leads were going to another source. 

  I did not I t pay for extra SEO. I was doing my own marketing in person. 

  I do look forward to a bright future working with Godaddy and there staff. 

  Godaddy by far has some of the nicest and helpful folks on there team. 

  Vista Print does too. :) 

  
  Regards,
  Nancy Grinstead
  
  
  
   

  
  

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was erroneously billed on May 22, 2025 for a service; called that day and they said they would issue a refund in the amount of $404.66. Would take 7-10 business days. Approval number for refund was #********R. The refund didn't happen. There is no refund on my **** Statement. I proceeded to engage GoDaddy to sort it out; To Summarize:- Called on June 9th around 1:20pm , they said it could take a little longer.- Called back on June 19th 2025 was on the phone for 10 minutes with the customer service rep ****** I asked to speak to a supervisor within 10 minutes as I understood her limitations.- She delayed the supervisor saying he was on a all - I said I wanted to move to dispute resolution, I can provide proof that I didnt receive the refund. Call taker said, Ok send it to me and maybe that will help. I responded Im not sending my personal information if its not part of their process. I suggested it, not her, so what in fact is the next step to resolve this matter?- I asked repeatedly for their dispute resolution policy and she ignored me. When I looked it up online, and saw they DID in fact have a policy, I asked her why she didnt share that information.she said, I told you what it was. I asked again, please inform me of your dispute resolution policy, Im going to get my information- She came back on the phone and asked me where I see the policy on the website (?).- I said this is an issue for her supervisor and if I were her Id be upset that the supervisor is putting her in this position and not doing his job.-10:34am I'm still holding still its been 1 hour and 26 mins.-She came back, I said we need to move this along to the next step, and she refused. She said her supervisor was still on a call and there was nothing she could do. -Call time was 1 hour and 34 minutes.

  

  Business Response

  Date: 06/20/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On May 15, 2024, our customer initiated a seven-day free trial of Websites + Marketing (W+M) Standard via online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
  
  Per their account preferences, GoDaddy automatically renewed the W+M on an annual basis, most recently on May 22, 2025. GoDaddy proactively sent notices to inform them that the service would renew in accordance with their account settings unless action was taken. Account management is a customer responsibility.
  
  That same day, following the transaction, our customer contacted our Care team to request a refund for the transaction.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We have reviewed the original renewal transaction in question with our Payment Processing Team and have determined that the transaction has been voided. A voided transaction refers to a canceled or annulled transaction that has been reversed before it is fully processed or settled. In simple terms, it means that the initial transaction has been undone or invalidated, resulting in no financial impact on our customer's account.
  
  When a transaction is voided, it typically disappears from the account statement, as if it never happened. In some cases, the total amount of the transaction may be reserved by the financial institution for up to 7-10 days for debit cards or up to 30 days for credit cards. Our customer should contact their financial institution to determine if the funds in question are in reserve or to confirm the transaction was canceled.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 06/20/2025

   

  I have bank statements that show the money was taken, but not refunded. I can provide this information if it's necessary by the business.

  

  Business Response

  Date: 06/26/2025

  Thank you for the opportunity to address our customer’s additional concerns.
  
  We stand by our previous response. The transaction in question was voided. We recommend that they contact their financial institution to determine if the funds in question are in reserve or to confirm that the transaction in question was canceled.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards, 
  
  Jenn
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 06/26/2025

  There is one way to fix this. I can send redacted bank statements that show the withdrawl and that DON'T show the return.

  I already called the bank to see if they were holding it. They are not.

   

   

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint:I am filing a complaint against GoDaddy for knowingly continuing to host false, defamatory, and reputationally damaging content after I submitted a formal abuse report on June 1, 2025 (Reference: DCU100754392).The content in question is hosted at the following URL:?? ******************************************************************************************************************************************************************* This page falsely claims I was convicted of a felony in ******** a claim that is categorically false. I have no criminal record at the state or federal level. I provided GoDaddy with documentation from Missouri ******** and PACER proving the inaccuracy of the claims.GoDaddy acknowledged receipt of my complaint and marked the matter as resolved. However, more than three weeks later, the defamatory content remains online, and GoDaddy continues to provide hosting services to the site ************** a business owner, I have suffered measurable harm:Denied a business loan Reputational damage in employment and vendor background checks Ongoing emotional distress from being falsely associated with criminal activity GoDaddy is now aware of the falsehood and has failed to act responsibly. Their continued support of this website makes them, in my view, a co-actor in this defamation, by knowingly allowing the false and damaging content to remain published after a formal notice was issued.I am requesting that:GoDaddy remove or disable access to the content in question.GoDaddy issue a written explanation of why the content was not removed despite resolution of the complaint.Appropriate internal action be taken to ensure this situation is not repeated with other victims of misinformation and defamation.

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address the complainant's
  concerns.

  Our office empathizes with the complainants concerns and has
  confirmed with our Digital Crimes Unit that they have reviewed the concerns in
  question and are not able to take down the site based on the information
  provided.

  We encourage the complainant to work with the site owner to
  remove any incorrect information.

  Thank you again for the opportunity to address the concerns
  presented by the complainant.

  Kindest regards,

  Tim
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/23/2025

  I have been trying since November 2024 to reach out to the company via email, Facebook and Twitter and they are not responding. I have attached that proof in my original complaint. I have been denied loans over this and have proof. 

   

  This is very negligent of GoDaddy 

  

  Business Response

  Date: 06/25/2025

  Thank you for the opportunity to address the complainant’s additional concerns.

  We stand by our previous response and encourage the complainant to work with the site owner to remove any incorrect information.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,

  Tim
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 06/25/2025

  Ive shown proof of multiple attempts to contact the site owner. This website is abandoned along with their social media. Only go daddy has the power to remove it and theu refuse 

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a GoDaddy ******** for 15+ years when I first started my business website. In January 2025 I started an online commerce store on my website and upgraded to GoDaddys commerce hosting package. After building the website and spending countless hours uploading product information and images on the online store for our business, we received our very first ******** transaction for the amount of $11,537.40. We understood the processing fee GoDaddy and all merchant accounts charge for a credit card fee. We received an email saying we need to upload documents to prove we are a legit business to be able to be approved to receive the funds from our sale. GoDaddy charged the ******** and was holding our money hostage. We uploaded all of the documents they requested multiple times plus our licenses to show we have been a reputable business for 20+ years. After a week of waiting for their responses, they finally denied me saying we were a risk factor and are unable to transfer the funds to us. I instructed GoDaddy to refund our ******** and we would find another merchant accounts. ********************** then charged my business the 3.5% processing fee ($403.81) when they never processed the transaction to us. I requested a refund of this charge and was denied. I then asked GoDaddy to refund all of the money we spent with them starting our online store website ($294.04) for hosting, domain, marketing subscriptions, and we were also denied a refund. Our website is now useless since we cannot accept credit cards through their system. After reading online there are 100s of businesses that this same scenario has happened to them. I am hoping for BBB to help my business recover from this terrible decision to use GoDaddy and be refunded the amount they are denying refunds above. At the very least give them a bad rating so another business does not make the same mistake I made and choosing GoDaddy for any website products.

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On January 15, 2025, our customer initiated a free trial of our Websites+Marketing (W+M) Commerce product. W+M is a proprietary, do-it-yourself, template based product to construct a website. Our customer also established GoDaddy Payments (GDPay) in their account; our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person. Our customer renewed their W+M for a one-year term on January 20, 2025.

  On June 6, 2025, a transaction was flagged for review by our Verifications Team, who determined our customer was ineligible to utilize GDPay. Subsequently, their GDPay account was closed. The reasons why GDPay may close an account are discussed in the Help article found at: https://www.godaddy.com/help/why-was-my-godaddy-payments-account-closed-41007

  Our customer submitted an Out-Of-Policy Refund request for their purchase of W+M on June 18, 2025. This request was declined.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customer’s frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GDPay is being utilized. As a gesture of goodwill, the processing fees associated with the refunded transaction have been returned to them.

  We respectfully decline our customer’s request for a refund of W+M, as the transaction is outside of GoDaddy’s Refund Policy, which we have included here: https://www.godaddy.com/legal/agreements/refund-policy

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  Patrick E.
  Office of the CEO – GoDaddy

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2025, GoDaddy charged my sons debit card $359.88 under invoice #********** for a renewal of the Websites + Marketing Premium Plan Intl. This service was set to expire and was never authorized for renewal, and has not been used.The account belonged to ****** *****. GoDaddy bypassed credit cards on file and charged a debit card, without consent, resulting in the bank account going negative. No confirmation was sent to the cardholder. GoDaddy refused to issue a refund, citing an unrelated email to ***** *****.We request a full refund of $359.88 and confirmation that no future charges will be made without explicit authorization. If not resolved, we will proceed with further regulatory complaints.

  

  Business Response

  Date: 06/23/2025

  Thank you for the opportunity to address our customer's
  concerns.

  Upon conducting business with GoDaddy, our customer
  acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On May 2, 2024, our customer purchased our
  Websites+Marketing Premium for a 1-year term without the aid of one of our
  agents.

  On May 9, 2025, per our customer’s account preferences,
  GoDaddy automatically renewed the service in question in good faith to honor
  agreements with them. GoDaddy sent a renewal notice prior to expiration, on
  April 29, 2025, informing them the expiring item would renew in accordance with
  account settings unless additional action was taken. GoDaddy provides its
  customers with full control over renewal preferences. Customers may, at
  any time, log into their account and modify those preferences. Account
  management is a customer responsibility.

  Our customer contacted our Care Staff on May 19, 2025, to
  inquire about the renewal and were correctly advised which product had auto
  renewed as well as the products eligibility for a refund. As the product was no
  longer eligible for a refund our Care Staff submitted an Out of Policy Refund
  Request (OOPR) on our customer’s behalf. Our OOPR team declined that request on
  May 21, 2025.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good
  faith and honored its terms of service.

  We empathize with our customer. With that being said,
  they have been properly advised about the eligibility of their products’ refund
  status. We encourage our customer to review and manage their account settings
  to prevent further unwanted renewals.

  Thank you again for the opportunity to address the concerns
  presented by our customer.

  Kindest regards,

  Tim
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is why I am disputing:I was on AutoPay for GoDaddy services of domain name, and ecommerce websites, they did not notify me and did not require my ok to charge me $400 more than last time. When I saw the $1300 charge on my cc statement I was shocked and thought my account had been hacked. I immediately called my cc and had them to tell them, they filed it as Fraud, because I had not authorized the charge. Just to be safe, the other thing I did was go into GoDaddy, and cancel my account. The money charged was for services going forward so I wanted to make sure they knew I was not interested in keeping any of my websites etc if I was going to be hacked.On 5/13/2025 my account was billed again for a charge I initially disputed as Fraud with my credit card company, and received a letter from my credit card company that it was not found to be fraud. Now I am disputing getting charged for services that have I have cancelled and are no longer going to be receiving. The $1355 is for upcoming services not services already rendered.I no longer want to do GoDaddy, and need a full refund.

  

  Business Response

  Date: 06/22/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On May 13, 2025, our customer’s Websites+Marketing plan automatically renewed per their account preferences.  Our customer was sent several renewal notices prior to the billing.  These notices were sent to the email address on file within their account. 
  
  Per our Refund Policy, the renewal was fully refundable within 7 days of the transaction.  All our customer needed to do was contact our Care team to request the refund.  Instead, they filed a Chargeback with their financial institution.  While they did access their account to cancel the renewal, they never requested the refund.
  
  The Chargeback was ultimately resolved in GoDaddy’s favor, and the funds were returned to us. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  With the Chargeback settled, we were able to process a full refund back to our customer’s original payment method on June 22, 2025.  They can expect the funds to fully post within 2-3 business days.  In the future, we ask our customer to connect with our Care team to give us an opportunity to resolve any billing issues before disputing the transaction. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  Matt Reid
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a hosting account with ********************** under which we purchased their 30-day automatic backup plan. On 3rd June, 2025, we discovered that all our website files and databases had been deleted. This was not caused by our team, and no authorised changes were made from our end.After raising support tickets, GoDaddy support was initially unhelpful, and it took over a day to escalate the issue. Eventually, only 80% of our website files were restored, and critical MySQL databases remain missing, including customer and internal data.We paid ********************** for the 30-day backup plan. Despite this, GoDaddy has failed to show us or restore any backups for the lost databases, citing unclear or vague technical reasons. This is a clear failure to deliver the service promised and paid ****** make matters worse, a support representative rudely told us to ask our developers to redevelop the website, completely ignoring the fact that we have been paying for professional data backup services specifically to avoid such a situation.We've faced significant operational losses, including business downtime, loss of customer trust, and internal workflow disruptions. We have requested full access to database backups, but no resolution has been provided.We are requesting immediate recovery of the missing database backups as per the terms of our paid plan. If the data is irretrievable, we expect formal acknowledgement, explanation, and compensation.Below are the other details.Customer ID: ******** Order ID for 30 days plan: ********** Attached below are the transcribed files of the chat with the GoDaddy support team.

  

  Business Response

  Date: 06/24/2025

  Thank you for the opportunity to address our customer's
  concerns.
  Upon conducting business with GoDaddy, our customer
  acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  On March 8, 2023, our customer purchased Enhance Web Hosting
  Plus for three years.
  On June 2, 2025, our records indicate that our customer
  contacted our Care support regarding their missing website files.
  After a thorough review, we’ve confirmed that the website
  backup service was purchased after the deletion of the website files.
  Unfortunately, this means that we do not have a backup available from before
  the deletion and we are unable to recover the lost files from our end.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good
  faith and honored its terms of service.
  We understand how important website data is, and we
  sincerely regret that we’re unable to assist with the recovery in this case. As
  the backup service was purchased after the files were deleted, we would be
  happy to issue a full refund for that purchase. If our customer wishes to
  proceed with a refund, they can email us at [email protected]
  Thank you again for the opportunity to address the concerns
  presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy