Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,517 total complaints in the last 3 years.
- 633 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to GoDaddy to inquire about deleting my email account. After they informed me that no refund would be provided for unused time, I changed my mind and intentionally did not confirm the deletion, as they had requested. Despite not receiving my confirmation, the company deleted the account anyway.When I contacted them afterward, they refused to reinstate the account without forcing me into a new plan, and also declined to offer a refund for the service that was terminated prematurely and without proper authorization.This deletion was done without final consent and goes against the process they outlined. I believe this was an error on their part and that I am entitled to a full or prorated refund for the time remaining on my account at the time it was deleted.I have attempted to resolve this with the company directly but have not been provided with a satisfactory solution.
Business Response
Date: 05/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 21, 2025, our customer purchased a ********* 365 Email Essentials (M365) plan for a one-year term via online transaction.
On April 30, 2025, our customer contacted our *********** via online chat, stating that the contact form on their website was not functioning with their M365 and that they could not forward their M365 account to another email address. Our staff advised that they must contact their hosting provider regarding the issue with the contact form not functioning; however, their M365 can forward emails to another email address. Unfortunately, instead of asking for directions, our customer requested that the M365 be canceled and confirmed twice that it should be canceled. Therefore, our staff canceled the M365 as requested.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, we regret that we must decline their request for an out-of-policy refund.
Refund Policy: *****************************************************************
However, as a one-time courtesy, we placed a M365 plan in their account for a one-year term at no cost. We have restored the email address, and a temporary password has been sent to the email address on file. They will be responsible for future plan renewals if they wish to maintain it.
If they wish to have their email forwarded to another email address, they can follow the steps in the link below.
Forward my M365: *******************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been attempting to get website data (customer orders) for taxes. The ability to download this is broken. India chat support provided me with a fake reference number and didn't do anything that was requested on the 2hr chat session. Multiple phone call follow *** required, with zero resolution besides being told it's being worked on in the back end and someone will resolve this in 48-72hrs. I'm 3 weeks into this now and currently late for filing taxes and now being penalized.Business Response
Date: 05/05/2025
Thank you for the opportunity to address our Customer's concerns.
Upon conducting business with GoDaddy, our Customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On July 21, 2019, our Customer activated a thirty-day free trial of GoDaddy's Websites + ********************************* (W+M) plan. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
On August 31, 2019, they converted their W+M plan free trial to a paid account and renewed it for one year. Since then, they have renewed that plan annually, most recently on August 20, 2024.
On April 21, 2025, Customer contacted our ************* Team, to request intervention regarding their need to download a transaction record. At that time, they were advised that because of the volume, this would require manual intervention on GoDaddy's part, and a ticket requesting such was submitted.
RESOLUTION:
GoDaddy upheld its agreements with our Customer in good faith and honored its terms of service.
As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our Customer, and we appreciate their feedback regarding our service levels.
In addition, our ************* Team has communicated instructions on how to download their transaction record to them
Thank you again for the opportunity to address the concerns presented by our Customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Renewed order number ********* that a representative stated my renewal date was 04/24 then claimed it was 04/23, pushing me outside of the 5 day refund date.The charge occurred on 04/24, the date of purchase. I inquired for a refund within the allotted time. I am attaching photos of the communication.Business Response
Date: 05/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 23, 2023, our customer registered a domain name for a two-year term via online transaction.
On April 24, 2025, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On April 29, 2025, our customer contacted our *********** for a refund of the domain in question and was appropriately advised the requested refund was outside of GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the domain in question. However, in the future, all refunds must be within our refund policy, which can be found at: *****************************************************************
Please allow 7-10 business days for this to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyCustomer Answer
Date: 05/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ********
Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid GoDaddy ******* dollars to build my website. They failed to do so. I requested a check return as the card I used at the time of purchase I no longer have access to. The individual named *** *. failed to listen to me and credit the card I asked him not to credit. He credited a card I no longer have. I want to get my refund as a check as requested.Business Response
Date: 05/01/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On January 25, 2025, our customer purchased **********************'s **************************** (WDS) with hosting for a one-year term. WDS enlists our team of website builders to build a website on our customer's behalf.
From February 12 to April 24, 2025, our WDS team attempted to work with our customer to deliver a complete website to them.
On April 24, they requested a full refund for their WDS build.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On April 28, 2025, the cost of our customer's WDS build was fully refunded, and the associated funds were returned to the original payment method. They should contact their financial institution to discuss accessing these funds.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought the domain ************************ from Godaddy a few years ago. The website was functioning properly until most recently when I logged on and saw my website was Chinese ****. I called Godaddy to find out what has happened. After speaking with **** there I discovered that my website domain was transferred from Godaddy to a company name **************** a web hosting company in *****, ***********. I did not authorize this. This should not have ever happened. Instead of GoDaddy resolving this by filing an urgent registrar correction they asked me to contact the company in *********** and ask them to point my website back to Godaddy. I sent an email since all that was provided to me about the company was there name Metaregistrar. I emailed them. Of course they are not helping but again I bought this domain directly through GoDaddy. It should not be at any other registrar. I did not authorize this.There is no tracking number.Business Response
Date: 05/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our records indicate that the domain in question was cancelled by our customer on January 2, 2025. A public WhoIs look up indicates the domain was subsequently registered by a third party on March 27, 2025, and GoDaddy is not able to recover the domain on our customers behalf.
*********************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer wishes to re-obtain the domain, they can consider GoDaddy's Domain Broker service. ************************************************************************************************
Alternatively, if they believe they have a claim to the domain's registration, our customers legal counsel may want to review the Universal Domain Name Dispute Resolution Policy (UDRP) for the steps required: ***************************************************/domain-name-dispute-resolution-policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a premium domain ************************** after building the site it was ready to publish. The builder app asked me to enter more keywords after I did it turned my key words into the name of my website and shortened them to *** ******** the twin citie ***.com I called to get help and have someone change the name of my site to the one I purchased and keep everything else the same. He gave me a very hard time was super unhelpful and rude. I ended up cancel my entire site then he want me to even cancel the premium domain that I own. Im not good on computers and only wanted my domain as the name of my site and someone to help me. I was paying for a site for nothing because I was giving out cards to customers that say ************************** but it was not even a website I ordered a custom wrap for a vehicle that says it.I need this fixed asap and my money back for the month I paidBusiness Response
Date: 04/29/2025
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 28, 2025, our customer upgraded their free trial of the Websites + Marketing (W+M) plan to a one-year subscription during a telephone call with our Care Team. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
As a self-service product, Websites + Marketing is supported by a comprehensive library of help articles and tutorials, designed to assist customers throughout the website-building process. These resources can be accessed here: *************************************************************************************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with the customer's frustration and understand the challenges they may be experiencing. If they continue to encounter difficulties updating their website content, we encourage them to utilize the resources available in our Websites + Marketing help library. Additionally, our 24/7 Care Team is available at ************** to provide further assistance and discuss potential solutions.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:04/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a domain with godaddy. This year they didn't renew it even though it had auto renew on and it said it was on on their site.The domain was auctioned because they failed to renew it. They claim to have emailed me, but there are no emails from them in my gmail. I checked the spam and verified that the email that was on the account is working.I'm happy to pay the domain renewal price, but not the extra because of their mistake. they say it's been auction. If that's true I'm willing to take the value of the product instead if they are unable to get it back. If they would prefer to attempt to get it back I am willing to let them do They claim they sent me emails. They did not. It is not in spam. it was not deleted. Either they sent it to an email different than the one on the account or not at all.I spoke **** 5999 who claimed they sent me emails I didn't get and that I shouldn't have assumed that the auto renew would auto renew. But I had logged in shortly before it was to renew and verified that it was set to auto renew. According to GoDaddy's domain appraisal it is worth an Estimated Value$1,580. That is their number not mine.I am willing to consider a lower amount or other suggests on how they can fix the problem that was being entirely generous a flaw in their communications.Business Response
Date: 04/30/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 7, 2009, our customer registered a domain name for one year. Additionally, they manually renewed the domain on an annual basis.
On January 6, 2010, they deactivated auto-renewal within their GoDaddy online account.
On March 8, 2025, per their account preferences, we did not automatically renew the domain in good faith to honor agreements with them. Multiple renewal notices were sent before and after expiration, informing them that expiring items would expire per account settings unless additional action was taken. GoDaddy has no insight into what happens to an email after it leaves our system, how their ISP or email client handles the email once received, or whether the message is disregarded. Account management and renewal of domains is solely a customer responsibility. While we try our best to partner in their success, they must also be responsible for their actions or lack thereof.
After expiration, we provide a 42-day ***** period for them to renew or redeem their domain.
What happens when my domain expires: *******************************************************************************
On April 26, 2025, they contacted our *********** and were advised that their domain had correctly followed the normal expiration life cycle and had since been acquired by another party via the expired domain auction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with them, we respectfully decline their requests. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: *************************************************** and Website Loss (******** #*********************************** Executive Support Team,I am writing to formally lodge a complaint regarding an unacceptable customer service experience and the loss of my website, motivatelifecoaching.com.I have been a loyal GoDaddy customer for over 15 years without prior issues. However, on April 23, 2025, I contacted support regarding my website, which had been canceled without my knowledge. I spoke with a representative and then a supervisor named Kylar. Both displayed unprofessionalism, dismissiveness, and offered no reasonable solution or explanation. I was told there was no record of cancellation notice, no option for data recovery, and shockingly, was encouraged to find a new hosting provider.The site represented countless hours of work, critical exposure for my business, and included an active blog. Every day my site remains down, I lose potential customers and income.Given my longstanding relationship with GoDaddy, I expect:A full investigation into the cancellation An apology for the poor service experience Service compensation or credits Clear steps GoDaddy is taking to prevent this from happening to other customers Please note: the entire call was recorded for documentation.I am requesting immediate action to address this issue. I would appreciate a direct follow-up from a senior representative.Sincerely,**** ****** Sr ******** #: *******Business Response
Date: 04/30/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 15, 2024, a Website and Marketing Commerce (W+M) plan associated with our customers' domain name was renewed for an additional year, per their account settings. W+M is our proprietary, do-it-yourself, template-based platform to help customers easily build and manage single websites.
On April 23, 2025, our customer contacted **********************'s ************* Team to discuss their already expired W+M plan and was correctly advised that the content associated with it was no longer recoverable.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand that our customer is disappointed that the content associated with their expired W+M plan is no longer recoverable, ultimately, per GoDaddy's **************** Agreement it is a customer's responsibility to save and backup their website. That agreement can be found at this link: ***************************************************/website-services-agreement
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never ordered email through Godaddy. I realized this fraudulent charge because of a ****** notice that it was put on autopay. I tried to get in touch with Godaddy by both phone and email. I was on hold for two hours with no avail.Paid with **************** Cash ********* Signature ********** Credit Card x-9638)You'll see ******* *GODADDY.COM" on your card statement.$95.88 Transaction ID ****************************************, LLC -$95.88 Apr 25 . Payment Split Payment Split Payment Paid with **************** Cash ********* Signature ********** Credit Card x-9638)You'll see ******* *GODADDY.COM" on your card statement.$95.88 Transaction ID ***************** Seller info GoDaddy.com, LLC ************ Invoice ID ******************* Order summary Email Essentials - Renewal - 1 Year $95.88 Total $95.88 Print detailsBusiness Response
Date: 04/28/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 25, 2022, our customer signed up for an Email Essentials plan for a one-year term via the GoDaddy website.
The plan was renewed for an additional year on April 25, 2023, 2024, and 2025. Before each renewal, email notifications were sent advising that the plan would be renewed per their account settings unless action was taken. After each renewal an email receipt was sent to their email address.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy gives customers complete control over billing and renewal preferences within their accounts.
If our customer requires assistance accessing their GoDaddy account, and discussing our Refund Policy they can contact our twenty-four ************* Team using the instructions found at this link: **************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddy
Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to get a refund from Go Daddy cause I canceled but I didnt even set up to where they take it out for auto pay. They just did itand then they said they would send me my money back in 5 to 7 days two weeks later I call again again they say 5 to 7 and I just called them now they wanna mail me a check 6 to 8 weeks And they were taking money out of my account without my permission Probably nothing I can do about it but at least I can send a complaint as Im going now they did say they were sending me the money. My complaint is its taken them four months to give me my money back thats just not right. As I said, they keep saying theyre gonna give me a refund, but Ive yet to see any money.Business Response
Date: 04/30/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 22, 2024, our customer purchased our Website Security Standard and Websites+Marketing Basic for one year with the assistance of an agent.
On March 22, 2025, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on March 12, 2025, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.
On March 27, April 8, and 24, 2025, our customer contacted our Care Staff to get a refund for the recent auto-renewal. The refunds were submitted, but a technical error kept payments made with a checking account from being refunded back to said checking account. As a result, a check request was submitted for our customer on April 24.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and understand their concerns. We have confirmed that their check is scheduled to be sent out on May 2, 2025, and we ask that our customer allow 4-8 weeks for the check to arrive.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
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