Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

978 total complaints in the last 3 years.
386 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am filing a complaint against GoDaddy ***** headquartered in *****, **, regarding the mishandling and resale of my domain googit.com.I originally purchased ********** through GoDaddy over 20 years ago and have continuously maintained it using GoDaddys auto-renewal system, paying approximately $20 per year.On 8/20/2025, I discovered that the domain was no longer listed under my account. I immediately contacted GoDaddy support and was told:1. GoDaddy attempted to renew the domain but failed.2. They claimed to have sent 5 notices to my email address ********************** 3. The domain was subsequently released and is now listed for resale on GoDaddys own platform as a premium domain for $9,000.However, I have carefully checked my inbox and spam folders, and I can confirm that no such emails were ever received.When I asked to simply renew the domain that I had maintained for over two decades, GoDaddys response was that if I wanted it back, I could purchase it for full premium price.This is unacceptable. I relied in good faith on GoDaddys auto-renew system to maintain my domain. Instead, they failed to process the renewal, failed to notify me, removed my domain, and then immediately listed it on their own site for profit effectively forcing me to buy back my own property.I request that GoDaddy:1. Restore ownership of ********** to my account immediately at the regular renewal rate.2. Remove ********** from their premium resale marketplace while this matter is under review.If restoration is not possible, provide fair financial compensation for the loss of this digital asset, which they themselves are currently valuing at $9,000.I respectfully request the BBBs assistance in resolving this matter and ensuring GoDaddy is held accountable for these practices.Sincerely,*** *********
Business Response
Date: 08/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 16, 2007, our customer purchased a .COM domain name transfer to GoDaddy. Between June 2009 and July 2022, our customer has been renewing the domain name manually, and with the assistance of Automatic Renewal.
On July 9, 2024, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with them; however, their financial institution declined payment. GoDaddy issued multiple notifications both prior to and following the domain's expiration on June 8, July 3, and July 12, 2024, advising that the domain would be canceled unless further action was taken.
With no action taken, the domain expired as scheduled and was removed from their account. Subsequently, it was acquired by another party who listed it for sale. More information on domain expiration is available at: *******************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, we are unable to return the domain name to them.
If our customer believes they have a claim to the domain name and is unable to come to a resolution with its current registrant(s), they may wish to review our Uniform Domain Name Resolution Policy (UDRP) for information on how they may be able to proceed via a hearing in a court of competent jurisdiction.
This is a policy all accredited registrars must abide by and can be located here: *****************************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 08/27/2025
GoDaddys response is inaccurate and incomplete:
This is not a case of me failing to renew it is a case of GoDaddy failing to honor a renewal and then profiting from the loss.
---
On 7/28/2023 I received a message from GoDaddy saying that my ************** and **************** emails are moving from something called Workspace to ********* 365. This was the last time I received word concerning **********. Important to say that jezuzah kept renewing and is still active in my account today. The disputed domain, ********** however, did not renew despite being part of the same renewal and using the same account and payment method. This shows the problem was on GoDaddys side, not mine.
GoDaddy claims they sent me renewal failure notices. I never received them. My inbox shows a clear history of GoDaddy messages before and after this period including the 2023 renewal confirmation itself but no renewal warnings. Their system either failed to send or deliver them.
Most troubling, the domain was almost immediately listed on GoDaddys own marketplace as a premium domain for $9,000. That creates an obvious conflict of interest: GoDaddy profits when a customer loses their domain.
All I ask is fairness. Either return the domain I tried to renew, or provide compensation equal to the value GoDaddy itself has assigned to it.
Sincerely
*** *********
Business Response
Date: 08/28/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
According to our records, GoDaddy sent notices to our customer informing them the domain would be canceled unless additional action was taken. GoDaddy has no insight into what happens to an email after it leaves our system. How a customers ISP or email client handled the email once received, or whether the message was simply disregarded.
Following the domain names expiration, it was listed for sale via the expired domain auction and was subsequently acquired by a new registrant who has opted to list it for sale via GoDaddy.com. Contrary to our customers belief, ********************** has not listed the domain name in attempt to profit from its sale. In fact, the Premium listing is managed by the domains registrant(s).
If our customer believes they have a claim to the domain name and is unable to come to a resolution with its current registrant(s), they may wish to review our Uniform Domain Name Resolution Policy (UDRP) for information on how they may be able to proceed via a hearing in a court of competent jurisdiction.
This is a policy all accredited registrars must abide by and can be located here: **********************************************************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddy
Customer Answer
Date: 09/02/2025
Dear BBB,
Thank you for your kind attempt to assist me in this matter. Since GoDaddy is holding to their false claim that I have been notified, I am left with no alternative then then to file legal charges starting with the attorney general of Massachusetts and ******
Best regards,
*** *********
Initial Complaint
Date:08/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my service with Go Daddy a couple months ago and they keep taking money out of my account for website and marketing. They took the last $40 out of my account. I want it to be refunded asap. Plus they charge me some fee for securing my website that was like $38. Then a monthly fee of $22 So theres 2 charges I want refunded asap.
Business Response
Date: 08/22/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On July 21, 2025, our customer contacted our Care team and purchased Ultimate Domain Protection for a domain name in their account. Details regarding this add-on service are in the Help article at ***********************************************************************

On August 19, 2025, per our customers account preferences, ********************** automatically renewed a Websites + Marketing (W+M) plan within their account for a one-month term to honor agreements with them. W+M is GoDaddys proprietary, do-it-yourself, template-based platform designed to help customers easily build and manage their websites.

GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On August 20, 2025, they contacted our Care team and requested cancellation and refund of the services in question. The ********************************** was cancelled and a full refund for the purchase was provided. Additionally, upon cancellation, our customer was provided with a refund for the most recent W+M plan renewal.

We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Instructions to manage renewal settings may be viewed at *****************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/16/25, your phone support **** **** ****** had fun in our account with DNS hijacking. He changed our domain's DNS settings without permission and parked the landing page to Godaddy's domain name search page. We had to transfer the domain for protection, *********************** to *************** since we were unable to edit the settings which he locked. The registration fee was $14 and we are requesting compensation for this inconvenience.
Business Response
Date: 08/26/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 16, 2025, the customer initiated a free trial of Websites + Marketing (W+M), which replaced the existing A record and activated the W+M website.
On this same day, our customer contacted our Care support team and received assistance with unpublishing the W+M website, which resulted in the domain name being parked.
On August 17, 2025, our customer transferred their domain name to another registrar.
Resolution:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, we must decline their request for compensation. Based on our records, our Care guide did not modify their DNS records.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Initial Complaint
Date:08/19/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was unable to pay for my domain renewal and Godaddy wanted $80 in "redemption" fees along with $21 to renew my domain. As I have been unemployed for many years, I was not able to produce the funds to renew - meaning the domain would fall back into a "domain pool" for public *********** less than 2 weeks, Godaddy "stole" my domain and did not allow the domain to drop back into the domain pool as required for public purchase.When a domain name expires, it doesn't immediately become available for anyone to purchase. There's a grace ******* typically around 30 days, where the original owner can still renew it. After that, it enters a redemption ******* where the owner can still renew, but with additional fees. If not renewed during these periods, the domain is eventually released and becomes available for anyone to register. The total time from expiration to general availability can be around 80 days. I have had this domain since 2011 and took me years to develop branding and recognition for this domain and now I lost it because of Godaddy's illegal business practices.
Business Response
Date: 08/22/2025
Thank you for the opportunity to address the complainants concerns.

Unfortunately, we were unable to locate and confirm an account from the information provided.

GoDaddy, as a registrar, acts as a broker of sorts when registering or renewing domain names, and works with the individual domain name Registries on their expiration processes and applicable redemption fees.

Domain names follow a defined lifecycle when they expire, which can be found here *******************************************************************************

If domain names are not renewed in a timely manner, they can become subject to redemption fees as outlined in the above support article.

RESOLUTION:

We empathize with the complainant and remain available to them to address any remaining concerns. We can be reached at ***********************************************

Thank you again for the opportunity to address the concerns presented by our complainant.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 08/22/2025
When a domain name expires, it doesn't immediately become available for anyone to purchase. There's a grace ******* typically around 30 days, where the original owner can still renew it. After that, it enters a redemption ******* where the owner can still renew, but with additional fees. If not renewed during these periods, the domain is eventually released and becomes available for anyone to register. The total time from expiration to general availability can be around 80 days.
I repeat: the domain is eventually released and becomes available for anyone to register. The total time from expiration to general availability can be around 80 days.

Godaddy failed to permit the domain to fall into the domain pool for public purchase.
Business Response
Date: 08/28/2025
Thank you for the opportunity to address the complainants additional concerns.

We stand by our original response.

As clarified through the link provided in our original response, if a domain name is not renewed in a timely manner after expiration, at some point during the lifecycle it is possible for it to be picked up by a third party via an auction. If that happens, the domain would not be available to be released back to general registration.

As with all products and services account management is a customer responsibility.

We remain available to them to address any remaining concerns and can be reached at *************************************************************************

Thank you again for the opportunity to address the additional concerns presented by the complainant.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 09/02/2025
Apparently, this alleged "auction" was private and not public - I refer to the purchase of my domain with a few days of it lapsing for renewal payment. It appears that Godaddy dismisses the 14 years I've possessed this domain, created a business with it, promoted it, etc. without regard to the loss of my business in its' entirety and no longer have clients due to this loss because it was never properly auctioned without notification to the general public and the domain never dropped back into the general domain pool.
Initial Complaint
Date:08/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I am registered under the email **************************** and that email was compromised when a device of mine was stolen. I have attempted to contact GoDaddy several times in regards to this account. I am a victim of sexual assault and I need to get back into my domains *********************, *******************, and ************** to remove ANY and all personal information including names, addresses, and other items that can make someone find me easier. I have tried the system several times, and it says no matches, I did have a court ordered named change from ***** ****** to ***** *********** during this time, and will attach both ID's. I need it updated to ******************* and ********** is a good new number for me. Thank You. I have attached the old and new ID for verification purposes.
Business Response
Date: 08/22/2025
Thank you for the opportunity to address the complainants concerns.

Upon conducting business with GoDaddy, our customers must acknowledge and accept our agreements, which can be found at the following link: ***************************************************.

The complainant is attempting to gain access to a GoDaddy account that may contain the domain names specified in their complaint.

Resolution:
GoDaddy takes account security very seriously. While we empathize with the complainant's frustrations, we have a vetted process in place to assist customers who lose access to their accounts or domain name registrations. We encourage the complainant to work with our Account Recovery Team, who are equipped to guide them through the necessary steps.

Details on contacting our Account Recovery Team can be found here: ****************************************************************************************************;

Thank you again for the opportunity to address the concerns presented.

Kindest regards,
**** M
Office of the CEO GoDaddy
Initial Complaint
Date:08/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2023 I purchased a new domain and email services for a new business which prompted me to cancel my previous services to GoDaddy. This included the domain ***************** and the corresponding email subscriptions.The following year I was charged several hundred for all the services and was explained that I did not cancel my subscription. I begrudgingly accepted this information and proceeded to cancel my account services then in 2024. This year I was charged once again-- when I spoke to the *** over the phone they asured me all my services were cancelled and I would not be charged again. When managing my online account a few weeks after this call I noticed the *** did not in fact cancel any of my subscriptions. GoDaddy is partaking in fraud by charging unauthorized subscription services and not honoring my request to terminate my services. I have gone ahead and transfered all my domain services to another provider and reached out to GoDaddy to refund my money and they are refusing to since it was over 30 days ago. At the very least I expect a refund for the services that were charged this year and I KNOW for certain were requested to be cancelled. Those charges are for $84.32 and $104.39. GoDaddy provides no paper trailed communication and only offers phone customer support services. I requested text support most recently and am including this thread below.
Business Response
Date: 08/21/2025
Thank you for the opportunity to respond to our customers concerns regarding recent product renewals.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, available at ***************************************************.

On April 12, 2021, the customer registered the domain name for two years via the GoDaddy website.

Approximately three weeks later, they added a one-year Email Essentials Plan, also through our website.

These products have been renewed multiple times:

The domain name was renewed for an additional two years on April 13, 2025.

The email plan was last renewed on March 1, 2025, for one year, per their account settings.

On August 5, 2025, the customer contacted our ************* Team to dispute the April 12 and March 1, 2025 renewals and requested a refund. At that time, they were properly advised that both transactions were outside the time frame specified in GoDaddys Refund Policy.

Resolution:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

The customer referenced the cancellation of an unrelated email product on December 9, 2024 as justification for a refund exception. However, as these are separate products governed by distinct terms, we must respectfully decline the request.
All future refunds will be processed per GoDaddys Refund Policy, available at ***************************************************/refund-policy.

We appreciate the opportunity to address our customers concerns and reaffirm our commitment to transparency and fairness in accordance with our published policies.

Kindest regards,
**** M
Office of the CEO GoDaddy
Initial Complaint
Date:08/16/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 16th 2025 I received an email saying that I was charged $119.88 for something called Invoicing and Pay Links Plus. I never requested this service so I contacted GoDaddy support immediately. They told me that I signed up for a free trial, which I never did, and that's why I was charged for it. I told them that there must have been a mistake because I never signed up for such a service and to please cancel it and refund my money. I also never received any email from GoDaddy saying that I was signed up for any sort of free trial for this service or that I was going to be charged for the service. GoDaddy has refused to refund my money. Connecticut State law says I have 7 days to request and receive a refund and GoDaddy is simply violating that law. I've been a customer of ********************** for over 15 years and I can't believe I'm being treated like this. Simply disgusting.
Business Response
Date: 08/18/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 15, 2025, our customer initiated a free trial of Invoicing & Pay Links Plus via online transaction. This service allows our customers to securely send invoicing and accept payments via an online portal.
On August 18, 2025, per our customers account preferences, ********************** automatically renewed the service in question in good faith to honor agreements with them. Following this renewal, our customer contacted our *********** to request a refund. Our staff informed them the service was outside of GoDaddys Refund Policy. We apologize for any misinformation our staff may have shared in regard to the services refund conditions.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are willing to issue a full refund for the service renewal; however, it remains active in our customers account. Upon cancellation, our customer can contact our team via email to *********************************************** to request a full refund. For their convenience, we have included instructions that may be helpful in deleting Invoicing & Pay Links Plus from their account here: ***********************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 08/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***** ******
Initial Complaint
Date:08/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My dispute with GoDaddy is that I have not been reimbursed with the tax charged to my account since August 2024. I have a monthly amount charged for a website and a yearly amount charged to me for an email address connected to the website.I sent in the required tax-exempt paperwork and information on:(1)August 26, 2024 (2)January 10, 2025 (3)March 13, 2025 (4)August 15, **************************** August of 2024, GoDaddy owes me the tax amount for a years worth of charges.Every time I call to speak with someone, I keep getting the general information that I must email ********************************* to get this resolved. I cannot speak to anyone who can fix this immediately.
Business Response
Date: 08/22/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .

If a GoDaddy customer is Tax Exempt, they may use the instructions in the Help article at *************************************************************************************** to notify GoDaddy. GoDaddys Tax team has received multiple emails from our customer; January 10, 2025, being the first.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On August 21, 2025, refunds for taxes our customer paid since the beginning of the year have been processed. Confirmations have been sent to them in separate correspondence. They may also review the refund information within the Order History of their GoDaddy account.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Initial Complaint
Date:08/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I am filing a formal complaint against GoDaddy.com, LLC for repeated failure to deliver a basic service and for what I believe constitutes misrepresentation, negligence, and poor business practice.On 7 August 2025, I requested a domain ownership certificate for my domain ************, which is registered under my GoDaddy account. Despite multiple interactions with their support team, and being repeatedly promised that the certificate would be delivered within 24 hours, I have still not received it as of today, 14 August 2025.Each time I contact their support (through chat and email), I am assured the issue is resolved and the certificate is on the way. Yet it never arrives. Worse, every new interaction with support seems to reset the process, with them asking for the same account details again as if the case had never existed. This behavior has wasted significant time and caused undue frustration.GoDaddys refusal or inability to provide a formal certificate of domain ownership after more than seven days and numerous follow-ups is not only unprofessional, it may also interfere with legitimate business operations that require proof of domain ownership.I am requesting that your office investigate this matter and compel GoDaddy to immediately:1.Provide the requested domain ownership certificate for *********com.2.Address the breakdown in their support process and lack of ********************** an explanation and apology for the delay and inconvenience caused.All correspondence and chat transcripts can be provided upon request.
Business Response
Date: 08/15/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On July 25, 2018, our customer registered a domain name for a one-year term via an online transaction.

Most recently, on July 26, 2025, per our customer's account preferences, ********************** automatically renewed the service in good faith to honor agreements with them.

Between August 7 and August 15, 2025, our customer contacted our *********** via online chat to request a Domain Ownership Certificate for the specified domain. Unfortunately, during these interactions, our customer was given incorrect information.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

GoDaddy does not provide Domain Ownership Certificates for the domains registered on our platform. Our customers may utilize their receipts within their account to demonstrate ownership. These receipts can be found by following this guide: **********************************************************************************

That being said, some companies can validate domain ownership via DNS records, typically using TXT records. These records would be provided by the company needing validation. These can be added by following this guide: **************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Customer Answer
Date: 08/16/2025
Dear Jenn,
Thank you for your response, however, it is completely unacceptable and fails to address the core issue at hand. Also, I believe that it took a complaint to the BBB to get a response from management, after I asked for escalation from your support team and they refused.

If GoDaddy does not provide domain ownership certificates, that should have been communicated to me clearly on August 7th, the very first time I made the request. Instead, your support team repeatedly confirmed that the request was in progress and I would receive the certificate within 24 hours, on multiple occasions, across multiple chats, for over a week.

This is not a minor miscommunication, it is repeated misrepresentation by your support staff, which created a legitimate expectation that I would receive the document. I did not invent this expectation, your own staff created it. If the service doesnt exist, why does your team continue to promise it?

Your resolution completely ignores that I have acted based on your teams repeated assurances and have wasted considerable time in good faith. Now, after my BBB complaint, I am told the service was never available. That is not a resolution, its an evasion of responsibility.

As such, I am requesting, once again, that you honor what your team promised me and provide a formal statement or certificate confirming domain ownership for ************ as originally requested. At minimum, GoDaddy should provide a document bearing the GoDaddy letterhead, confirming:

The domain name
The registrants name and account details
The registration and renewal dates
That the domain is currently active and owned by the undersigned

Your company created this expectation. I expect it to be honored.
Business Response
Date: 08/18/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response.

GoDaddy does not provide Domain Ownership Certificates for the domains registered on our platform. Our customers may utilize their receipts within their account to demonstrate ownership.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
****
Office of the CEO GoDaddy
Initial Complaint
Date:08/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had someone pay an invoice through GoDaddy and they are trying to hold my money for 120 and refuse to tell me anymore information. I am a disabled, single mother and I need my money released to me immediately.
Business Response
Date: 08/19/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************************;

Our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway which allows our customers to take secure debit and credit card payments through their website or in person.

GoDaddy takes customer security and our commitment to preventing fraud seriously.?On August 7, 2025, our customers transactions were flagged for review by our Verification Team and payouts were disabled until the necessary documents to complete the verification process were received.

This review was part of our routine underwriting due diligence procedures aimed at identifying and mitigating potential chargeback activity and account risks.

On August 8, 2025, they were informed that GDP will not be able to provide services to them due to risk factors. The reasons why GDP may close an account are discussed in the Help article found at: *******************************************************************************************************************;

As a result of this decision, our customer was offered two options:

We can refund all their customer transactions that have not been paid out to them yet; processing fees still apply for this option.

We can hold their account balance on reserve for 120 days to help cover any disputes or refunds on their merchant account and then release any remaining balance back to them once the reserve period is over.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

As our customer did not provide a decision to the options provided to them, their funds will be held for 120 days.

Thank you again for the opportunity to address the concerns presented.

Regards,

**** *.
Office of the CEO - GoDaddy

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