Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,543 total complaints in the last 3 years.
633 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint:On July 29, 2024, I renewed my GoDaddy Email Plus subscription for 24 months ($112.56) after support confirmed access to my domain-based email via the free ************** app and my **************** Professional license. This was critical to my renewal decision.On May 10, 2025, an unannounced policy update disrupted my email access across all channels except the Outlook Web App. New 2FA requirements created a login loop, making email retrieval nearly impossible on my phone and desktop Outlook. Despite contacting support (Ref: INC6167991) on May *****, 2025, via phone and text, the issue persisted for 48 hours, forcing me to migrate to another email host. This incurred time and effort, and GoDaddy offered only a duplicative license upgrade, not a refund.The policy change breached GoDaddys assurances, causing significant disruption. I can provide renewal confirmation, support logs, and error screenshots.Resolution:I request a full refund for the remaining 14 months of my Email Plus subscription, as GoDaddy failed to deliver promised email access. I will keep my domain with GoDaddy; this complaint concerns only the email subscription.Details:Transaction: July 29, 2024, $112.56, 24-month renewal.Issue: May 10, 2025, policy update, 48-hour email outage.Impact: 2FA issues, migration to new host.Evidence: Renewal, support logs, errors available.GoDaddys failure to communicate the policy change and resolve the issue promptly undermined my subscriptions value. I urge BBB mediation for a refund.Sincerely,*********** Vegas
Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On July 29, 2024, our customer purchased a ********* ********** Email Plus plan for a two-year term via phone interaction.

On May 11, 2025, our customer contacted our *********** as they were having difficulty receiving emails on their locally installed ********* Outlook application. Our staff advised that there was a current known issue with *********s Outlook program, which was preventing specific email plans from being utilized on their services. Our staff suggested that our customer utilize their online Outlook platform in the meantime while we worked with ********* to resolve their concerns. As with all service providers, GoDaddy and ********* had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customers.

On May 12, 2025, our customer moved their email to another provider and canceled their service with us.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers' frustrations, we must decline their request for an out-of-policy refund.

Refund Policy: ****************************************************************************;

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March I was charged $203.88 from go daddy website. Prior to this I had cancelled my membership. I went to my bank (****************************) to refund my money with a new debit card. A month later I get charged the same amount of money. I contacted go daddy refunds/******** team to get a refund and told them I have no access to my website and canceled my subscription, but Im still getting charged. They told me wait 7-10 business days. Its been 3 weeks and I have not had my refund, I spoke to them today and they said now its going to take up to 90 days. I called ************************************* and they told me to contact you guys because they cant reverse the claim the second time because go daddy sent them legal documents stating that I had a subscription. I literally have no access to my website and am not a member anymore, but Im still getting charged. I cancel my membership on purpose and still getting charged, what sense does that make? Please help me get a refund, I am in college and am struggling with finances. Thank you!
Business Response
Date: 05/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 18, 2024, our customer completed two separate online transactions and purchased a domain name for a five-year term and a Websites + Marketing Basic plan for a one-year term.
On March 22, 2025, they logged in to their account and deleted their domain from their GoDaddy account. That same day, per their account preferences, ********************** automatically renewed the Website + Marketing plan in good faith, following our agreements. Billing notices were sent before and after the renewal, informing our customer that the product would be renewed unless action was taken. As per our policies, account management remains a customers responsibility.
On March 27, 2025, GoDaddy received notification that our customer filed a Chargeback related to the renewal transaction. This chargeback withdrew payments made to GoDaddy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we are unable to provide goodwill gestures in a state of financial loss. Please note that chargebacks can take up to 90 days to settle. Furthermore, information regarding our refund policy can be found here: ****************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddy
Customer Answer
Date: 05/15/2025
I disagree with the 90 day refund statement. There should be no business that takes up to 90 days for a refund. That is where my problem is.
Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our previous response.

GoDaddy received notification that our customer filed a chargeback related to the renewal transaction. As a result, the payment made to GoDaddy was withdrawn. Since the chargeback process can take up to 90 days to resolve, we are unable to offer goodwill gestures while the matter remains in a state of financial dispute.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 05/18/2025
Firstly, I want all my subscriptions cancelled going foward. Secondly, why does it take up to 90 days? How does a business take 90 days to refund someone? That is terrible customer service. I need my money back as I am a college student with very **********.
Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In April 2022 I tried to create a website in www.godaddy.com. It was a free trial. I typied a website template but never published it. Late I changed my mind and I called the company to cancel my subscription. A agent answered my call and agreed to cancel my subscription.However they did not really cancel the subscription. They changed me every year. I found out this charge recently. I contacted the company but they only agreed to refund 2025 charge.I would like to all refunds totalat $105.75 (12.17+29.07+20.17+22.17+22.17) because I did not use their service. I called the company to get their promise. The company did not cancel my subscription even though they agreed to. Instead they comtinue to charge me for four years. This is not honest bussiness practice.
Business Response
Date: 05/15/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .

On April 19, 2022, our customer activated a free one-week trial of our Websites + Marketing (W+M) Standard plan. In accordance with their account settings, this plan was automatically renewed on April 26, 2022.

Following the automatic renewal of the W+M plan, our customer entered their account and disabled the automatic renewal setting. This plan expired on May 26, 2022, and was subsequently canceled from their account on June 15, 2022.

Also, on April 19, 2022, our customer purchased a domain name for a one-year term via an online transaction. In accordance with their account settings, this domain name was automatically renewed in one-year increments on April 20, 2023, 2024, and 2025.

On May 9, 2025, our customer entered their account and canceled their domain name. They later contacted our ************* Team seeking a refund for their renewal. As the 2025 renewal was within our refund policy, they were provided a refund.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

GoDaddy proactively sent renewal notices prior to each renewal, informing our customer that the domain name would renew in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over their renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.

As the previous annual renewals are no longer refund eligible, we respectfully decline our customers request for a refund of the 2023 and 2024 transactions.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Initial Complaint
Date:05/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against ************* Fraud Disguised as a Service I am filing this complaint to dispute an illegitimate and deceptively structured charge from *************, which appeared as part of a Trailways transaction. While I agreed to the overall transaction amount, the specific charge from ************* was buried in a way that misrepresented what I was paying for and more importantly, who I was ******************** operates behind a wall of anonymity, using Domains By ********** to hide all ownership and contact details. Their website offers no address, no customer service transparency, and no accessible refund policy all red flags for a company involved in financial transactions. When I attempted to obtain details and resolve the issue, I was met with complete silence. No reply. No resolution. No accountability.The charge, while technically present, was misleading in how it was presented. The transaction was bundled in a way that concealed Refundable.mes involvement and left no reasonable way for me to make an informed choice. This misrepresentation, combined with their refusal to disclose or engage, constitutes a deceptive business practice one that violates the spirit, if not the letter, of the Truth in Lending Act (TILA), which is meant to ensure consumers understand what theyre being charged and why.I am demanding a full refund and investigation into Refundable.mes practices. This is not just about a charge its about a business model built on deception, obscurity, and consumer exploitation.Registrar: The domain is registered through GoDaddy.com, LLC.Scam Detector has given ************* a trust score of 47.2 out of 100, indicating a medium risk. User Complaints: There are reports of users experiencing issues with refunds and a lack of response from the company.
Business Response
Date: 05/16/2025
Thank you for the opportunity to address the concerns of the complainant.

While GoDaddy is the registrar of record for the domain *************, we have no affiliation with its current registrant or any associated business.

According to a public network lookup, the domain ************* points to the ** address *************, which is managed by ******************* (AWS). Considering this, the complainant may wish to contact *** directly to determine if they have policies to address their concerns. As a courtesy, we have located the following abuse-reporting location at AWS: ******************************************************************************

Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest regards,

Jenn
Office of the CEO GoDaddy
Customer Answer
Date: 05/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*********** *******
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a pro reseller for 8 years. Godaddy changed their reseller program forcing resellers to go direct to godaddy. I set up my reseller account and paid my fee. Godaddy was to transfer my customers from my old reseller account to my new reseller account. That did not happen. My customers have been moved to another firm. ******************** support promised me the account would berestored, and my customers returned to my reseller account. None of this has occurred. Support has reneged on every promise.
Business Response
Date: 05/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 7, 2024, our customer purchased a Pro Reseller Plan for a one-year term via an online transaction. GoDaddys Reseller Plans are designed to support both individuals and businesses in offering domain names and related services. GoDaddy's Reseller program allows subscribers to set their prices and sell GoDaddy products under their brand.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate their candid feedback regarding our service levels, after reviewing their account, we found no record to support their claim of a Reseller Plan being canceled. Furthermore, our records show one active Reseller Plan, as referenced previously, which remains available in our customer's account and is ready for use.
In the future, if they purchase a new Reseller Plan, it is important to note that a setup would still be required, as information does not automatically transfer from one Reseller Plan to another. More information regarding our Reseller Programs can be found here: ***************************************************.
Should they have any technical questions regarding their Reseller Plan, they may contact our Care Team 24/7 at ************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddy
Initial Complaint
Date:05/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly received emails regarding renewal notices. I have called GoDaddy and the only thing they tell me is there is no record with my email address. I really need these emails to stop.I have spoken to customer service. I have talked to supervisors in customer service. The only thing they tell me is my email address is not associated with any account.
Business Response
Date: 05/15/2025
Thank you for the opportunity to address the concerns presented by the complainant.

From the information provided, it does not appear that the complainant is a GoDaddy customer, nor has ********************** entered into any agreements with them.

From what the complainant has shared it is our understanding they are receiving unwanted renewal notices to an email address of theirs.

What may be occurring is that a contact email on an account on our system was set up to forward to the email address where the complainant has been receiving the email notices. If so, this could be an account the complainant set up some time ago, or perhaps is the account of a third-party who inadvertently set up forwarding to an email address that they unfortunately misspelled.

RESOLUTION:

We empathize with the complainant in this matter.

The renewal notices that the complainant is receiving would contain information associated to the account in question, allowing our Care support team the ability to identify it on our system. We encourage the complainant to contact our Care support team for assistance in seeing if they can verify into the account associated to these renewal notices.

Thank you again for the opportunity to address the concerns presented by the complainant.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 05/17/2025
I have already talked to their Care Support team. They did nothing. I spoke to a supervisor and the supervisor told me someone had these emails forwarded to my email address. Then the supervisor said they could send an email to the person that was forwarding the emails and hope they received a response. I asked if I could have the email address that was forwarding these emails. The supervisor said he could not give me that information since it would violate that persons confidentiality.
Since the person that the renewal should be going to does not want it. Why cant GoDaddy cancel the account. I tried looking at the website which the renewal notice is referring to is not an active website. They should just remove the site and see if the person responds then.

Business Response
Date: 05/23/2025
We stand by our original response.

GoDaddy takes Account Security and Privacy very seriously, and we will need to connect and verify with the other party in question to address this matter further. ********** has reached out to them from our office. However, so far, they have not responded.

Thank you again for the opportunity to address the additional concerns presented by the complainant.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 05/27/2025
the renewal address that is being referred to is showing as an address that is being used. Since there is no response to your emails, why not send the renewal to the email address you sent your email to? You are so concerned about the privacy of your user, however, what about my privacy?
Initial Complaint
Date:05/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Websites + Marketing Commerce I purchased the above package on 4/29/2025. I have had nothing but problems with the website builder, which has costs me lost profits. As of today, my images and products are not populating. I have called at least 6 times and each time they keep telling me they have escalated the matter and it will be resolved in 90 minutes. It's never been done and ***** said today (Mqy 9, 2025) that although they said they were fixing the problem, they never followed through on it but in fact switched me to an old outdated version that is dyfunct. ***** had the audacity to say his recommendation is for me to pay $503 for them to resolve my issue. Outrageous!!! I am seeking damages for my time wasted building my website on a disfunctional platform that was designed to frustrate the customer and offer a dishonorable business practice feigned solution for the customer to pay $503 for ********************** to do the right thing. I feel $503 is fair compensation for Go Daddy to pay me for my wasted time, plus loss profits from Mother Day sales. Of course, they still must make my website fully functional without me having to rebuild my website, redo or redesign anything whatsoever. Their technical team need to do this ASAP and I am beyond livid at ***** for trying to extortion $500 out of me to resolve a simple matter immediately.
Business Response
Date: 05/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes *********************** Websites + Marketing eCommerce product. Websites + Marketing is a proprietary, do-it-yourself, template-based solution for building a website.
On April 28, 2025, our customer contacted our *********** to discuss concerns regarding several features of their website. During this interaction, our staff assisted them by troubleshooting their site and addressing questions about the functionalities of Websites + Marketing. At that time, the customer requested to downgrade their website builder from ********* to Premium, which removed their ability to sell products online.
On April 29, 2025, our customer contacted our *********** again to request the builder be upgraded back to an eCommerce level. Our staff processed an upgrade, restoring our customers ability to sell products online.
Between May 1, 2025, and May 9, 2025, our customer was in contact with our *********** to address technical issues with their website following the upgrade. Our staff worked diligently to resolve the customers concerns to the best of their ability.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customer.
Our office has attempted to connect with our customer to discuss their experience and resolve any outstanding concerns they may have. We are more than willing to connect with them as can be reached via email at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 05/14/2025
Please have GoDaddy submit recorded messages of the conversation. This is a bunch of nonsence. I paid for e-commerce to add products to my store. That is not the issue. The issue is that the images of the products are not showing in my store and the product description is not being updated after saving, publishing, unpublishing, and publishing. There is something broken in the template and GoiDaddy needs to rebuild my website to fix the problem with their website builder instead of trying to charge me $503 for them to do it. The product they are selling most work. However, the GoDaddy **** all stated that elements of the website builder are out of date. That's a problem on their end, not mine. They are skirting around the truth and Mr ***** needs to deal with them regarding their unfair and unethical business practices.
Business Response
Date: 05/21/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
GoDaddys Advanced Technical Support Team opened a ticket on May 6, 2025, to resolve our customers concerns. This ticket was closed on May 6, 2025. At this time, we are unable to duplicate the concerns our customer has shared.
Our office has successfully connected with our customer. We will continue to work with them to resolve their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* **********************prosemirror-content-type="node" data-prosemirror-node-name="hardBreak" data-prosemirror-node-inline="true">Office of the CEO GoDaddy
Customer Answer
Date: 05/29/2025
GoDaddy does not care at all to resolve the problem, which persists. The website builder is NOT updating the products in my store and the image is still NOT showing. **********************************************************************************; They don't care at all to resolve this issue. ******* at the Office of the CEO is completely useless and does not care at all. Below is the ongoing problem I have call innumerable times to address with them, and yet it persists today.
FROM THE "SHOP" BUTTON IT GOES HERE ***********************************
2 of the products aren't even showing pictures and the product descriiption is not being updated.
**********************************************************************************;
I even made a copy of it and started over, yet this is what shows  ***********************************/ols/products/undefined
None of my product description is showing on one of the other products ***********************************/ols/products/eveil-bleu-cologne-oil
So it seems GoDaddy is standing by their lack of responsiveness "I don't care." These are just the inital unresolved problems I have with the website builder...there are more even as of today. Phone calls document that.
Initial Complaint
Date:05/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an eCommerce plan from Godaddy as my website host after spending 2 1/2 hours on the telephone with a customer representative asking many questions. I wanted to ensure this site was right for my eCommerce store. From this initial discussion, Godaddy was told that this store created handmade jewelry. The store is listed as handmade jewelry, and I plan to add other items that may not be handmade. I purchased my first sale on 5/4/2025. Godaddy immediately took their fee but is now holding the rest of the money due to me from my handmade item that was sold. They asked for information that was submitted. They then asked for more details, saying I had missed some info. They are asking for information not pertinent to someone who designs and makes jewelry. They want a vendor agreement or reseller agreement and invoices. It is clear that even though I explained what this business is, and it is listed that way on my website, they are giving me a hard time releasing the money that I am owed for the purchase of my merchandise. If they cannot do that, I want full reimbursement of the money I have paid for this website and domain so that I can find a web host who will support my business, and they need to refund the customer all of her money. The department asking for this information is Godaddy Payment Review, and the person sending me this information is *******.
Business Response
Date: 05/13/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On March 14, 2025, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.

On May 4, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.?

Our customer submitted all of the requested documentation on May 9, 2025. On May 12, 2025, our customers account was cleared, and payments were enabled.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

Our customers funds will be released in their next scheduled payout.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
* 7/14/22, 7/14/23, 7/14/24 (Auto-renewal on an account that is/was hidden)* $20.17 (2022), $20.17 (2023), $22.17 (2024)* Domain renewal for an inactive website * goDaddy LLC created an alternate account ID on my login for ****************** to hide the subscription/auto-renewal along with the charge history. Upon logging in with the correct email address for this account, it showed me a different account ID that was not the one being charged and made it seem like I was not paying for anything.* The business tried to resolve it and then emailed me back saying they would not. This company partakes in shady practices that are not fair to the consumer.
Business Response
Date: 05/15/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On July 13, 2020, our customer created a ********************** account. On that same day our customer registered a domain name for a one-year term in an online transaction. Per our customer account settings ********************** continued to auto-renew their domain name within their account on an annual basis to honor our agreements with them. The most recent auto-renewal of the domain occurred on July 14, 2024.

On May 12, 2022, our customer created a new ********************** account. On that same day our customer purchased a hosting plan for a one-year term in an online transaction. The hosting plan was cancelled and refunded in full to our customer that same day.

Domain registrations and renewals have a limited amount of time before they are no longer eligible for a refund.? GoDaddy's Refund Policy can be viewed at ****************************************************************************;

On April 13, 2025, our customer contacted our Care support team requesting an out-of-policy refund associated to their last three domain name renewals. Our customer was correctly informed the renewals in question were beyond refund eligibility.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customer, in accordance with our refund policy we respectfully decline their request for a refund.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 05/18/2025
To Whom It May Concern,

I am filing this complaint to bring attention to a matter involving GoDaddy.com, LLC and a series of unauthorized, recurring charges that have resulted from what I believe to be a structurally flawed and misleading account system.

In July 2020, I purchased a domain name through GoDaddy with automatic renewal enabledstandard practice, and at the time, entirely intentional. In 2022, I added a hosting plan under the same login credentials. Without notification or consent, GoDaddy appears to have layered a second account or profile over the original, separating the domain from the hosting services under what appeared to be a single user identity. The result was an artificial division between services that created confusion and ultimately misled me as a customer.

When I decided to stop using GoDaddy, I logged into what I reasonably believed to be my account and canceled all services. The dashboard displayed no active products or renewals after cancellation. It was therefore entirely reasonable to believe that all services had been successfully terminatedincluding the domain.

For reference, the email address tied to my account was created solely for goDaddy. I only became awarethree years laterthat GoDaddy had continued to charge my payment method for the domain name, which I had neither accessed, used, nor been given any visible indication was still active. GoDaddys support team confirmed the domain was attached to a separate accountcreated under the same credentials.
This is a failure of design and customer transparency on *********************** part, and it has resulted in unjust enrichment at my expense.

I am formally requesting the return of the three annual renewal fees charged without my knowledge or consent. I am also requesting that GoDaddy address this dual-account practice, which creates an environment where users can unknowingly maintain services and continue to be billed without reasonable access or awareness.

Sincerely,
***** Z
Business Response
Date: 05/23/2025

Thank you for the opportunity to address our customers additional concerns.

We stand by our original response.

Per our customers account settings ********************** continued to auto-renew the products they had purchased within their accounts to honor our agreements with them. Account management is a customer responsibility.

While we empathize with our customer, in accordance with our refund policy we respectfully decline their request for a refund.

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Customer Answer
Date: 05/28/2025
Im following up regarding GoDaddys response to my original complaint, and I want to be clear: their reply does not meaningfully address the actual issue at hand, and is not acceptable to me in the slightest. In fact, it is dismissive, boilerplate, and avoids addressing the actual issue at hand.

GoDaddys response simply states that account management is the customers responsibility. But how can I manage an account that I dont know exists? Theyve created a flawed system where the customer is set up to fail where two accounts tied to the same login credentials are treated differently, yet only one is visible to the user. Thats not just poor design its a recipe for hidden charges and confusion. And when those charges come to light years later, they hide behind a refund policy that assumes the customer had visibility the entire time. Thats not reasonable and is highly unethical.

This is exactly the kind of thing the BBB exists to address. GoDaddy's refusal to refund the domain renewals after admitting the product is attached to an account I cant access is unjustified. Their system misled me, hid a service I thought I had canceled, and continued to bill me long after I stopped using the platform. Thats not on me, thats on them.

And frankly, it's pretty disheartening that this is how someone in the Office of the CEO, such as ****, chose to respond to a serious concern. Their reply lacked substance, ignored key details, and signaled that they are perfectly fine taking advantage of confused customers as long as the billing system keeps working in their favor.
By the way ****, if you're reading this, refund policies are no longer valid once you prohibit the ability to view or use the subscription from the customer.

Im asking the BBB to step in and help. Im not just seeking a refund, Im asking that GoDaddy be held accountable for a setup that makes it all too easy for things like this to happen, and then ******* them from responsibility when it does.
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted GoDaddy on Friday May 2nd to cancel a *************** address. There were 3 orders that had all recently renewed. Orders #********** for $95.88, #********** for $35.16 & #********* for $21.99. The agent advised they could cancel all three but order #********** was not eligible for refund since it was a monthly renewal and it had to be canceled within 48 hours. I agreed with that since it was a small charge of $21.99. I was asked how I would like my refunds and was told I would see the refunds in about 5-7 days. When I received my refunds they were for $12.99 & $22.17 and referenced just the order# **********. I did not received a refund for order# **********. I contacted the company right away and was told to wait a few more days. When I still did not receive the refund I contacted them again and was advised I would not get a refund because I only had 7 days to cancel my annual renewal and I canceled on day 11. However my access to the canceled product was removed immediately. Apparently you get 2 days to cancel a 30 day product and only 7 days to cancel a 365 day product. My issue is that I was not told that I would not be refunded for this $95.88 annual product at the time of cancelation. I would have made a different decision had I been given the correct information. I never would have canceled my annual product after only 11 days knowing I would lose access immediately AND not get a refund. That is absurd. The agent made an error and was not trained appropriately to service customers with accurate information. I do understand the cancelation terms were hidden somewhere on one of the pages of their gigantic website in fine print but when working with customer service agent to cancel a product, the customer should be given correct information by that agent to make sound decisions. I was not canceling online on my own, I had their agent on the phone to help me. I requested my issue be escalated for review but was still denied a refund.
Business Response
Date: 05/09/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On April 23, 2025, per their account preferences, our customers email plan automatically renewed on a one-year term. Per GoDaddys Refund Policy, email plan renewals are eligible for refunds within 7 days of the transaction.

On May 2, 2025, our customer contacted our Care team seeking a refund of the email plan and two other recent renewals. ******** Guide processed a refund for one of the three transactions that was within refund policy, however, the other two, including the email plan, were not eligible for refunds.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office has confirmed that the email plan in question was cancelled during their interaction with our Care team. As a one-time exception to our Refund Policy, we have processed a full refund of the email renewal. Our customer can expect the funds to post within 2-3 business days.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy

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