Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoDaddy.com LLC has 9 locations, listed below.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I saw a charge on my credit card for a domain fee charge though this fee was not an account that was in my name and was a fraudulent charge. I tried to call them up but after over an hour of phone calls, they claim that the renewal cant be refunded nor would they tell me to use my card I wish to have my info removed from them. As I don't have access to the account to remove my credit card they clear fraud I want my money back they refuse to refund me the money they owe me my email is ****************** they owe me ***** because it is a low amount they are refusing to pay me what they have stolen off my credit card After they stated they would not provide me proof they removed future charges ************ big companies steal from inconvenient people every day this is a horrible miss billed card they won't refund the money. I want a refund on my card I would love for someone to go after fraudulent companies like this .

  

  Business Response

  Date: 10/07/2022

  Thank you for the opportunity to address our complainants concerns.

  The complainant is attempting to gain access to a ******************** account. This office has made multiple attempts to connect with the complainant to offer what limited assistance we can. If the complainant wishes to work with us, we can be reached at *************************************.

  Thank you again for the opportunity to address the concerns presented by our complainant.

  Kindest regards,
  *****************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 10/07/2022

  I was highly disappointed with the professionalism of your business you had to have someone try to call me during my work hours not to mention that they claim they were from the office of the *** it seems like the most unacceptable name of where they were actually from I mean yes you can actually say my name is **************** work in the same office as a *** Im actually my title but instead you sent me multiple harassing messages to me while I was working I found this so unprofessional explains so much about your business

  

  Business Response

  Date: 10/10/2022

  Thank you for the opportunity to address the complainants additional concerns.

  We stand by our initial response. We have made multiple attempts to connect with the complainant and remain available to connect with them to discuss the limited assistance we can provide to a non-account holder.They can reach our office by email at ***************************************

  Thank you again for the opportunity to address these additional concerns.

  Kindest regards,
  *****************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:10/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 03/15/2022.The amount I've paid unsure at this point. Go Daddy has not resolved the issue at hand. I've tired many times to current this problem. My Dispute is not being able to access my account, related to this email. ******************** )I can only open a new account. I have a website with this account. Rehabflippersniche.com which I'm not able to renew with out access to account. Plus other ***** names with websites. This has caused business lose.

  

  Business Response

  Date: 10/05/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements
  
  On October 1, 2022, our customer contacted our Care support team asking for assistance with updating the contact information on their account as they no longer had access to the existing contact email address and phone number.  Our customer was correctly advised that without proper account verification through the existing contacts we would not be able to assist with updates to the account.
  
  GoDaddy has established processes to help customers regain access to accounts if they have lost access to the contact email addresses or phone numbers associated to those accounts.  More information can be found here: https://changeupdate.com/
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office attempted to reach our customer by phone to address their concerns.  Unfortunately, we were only able to leave a voice message.  If they wish to contact our office for further clarification, they can reach our team at [email protected].
  
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  
  Office of the *** GoDaddy

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Go daddy withdrew $33.48 from my checking account on 9/25/22. I have never given Go daddy my credit card and do not have an account with them. I do not know how they got my bank information but they need to delete from their system and refund any money taken.

  

  Business Response

  Date: 10/04/2022

  Thank you for the opportunity to address the complainants concerns.

  From the information provided, the complainant does not appear to be a GoDaddy customer. We have not entered into any agreements with them.

  GoDaddy Payments is a merchant service we offer to our customers. It enables everyday entrepreneurs to accept payments via online transaction or in person using a Poynt Smart Terminal, Poynt Card Reader, or a virtual terminal. The transaction in question, was processed by a merchant that utilizes GoDaddy *************************** has successfully connected with the complainant and we have resolved their concerns to their satisfaction.

  Thank you again for the opportunity to address the concerns of the complainant.

  Kindest regards,
  *****************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 10/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thank you to Go Daddy for all of their help.
  
  Regards,
  
  *******************