Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoDaddy.com LLC has 9 locations, listed below.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel the domain name joshnacol.com for over two months. The company is holding my account hostage by refusing to complete the work necessary to cancel the domain. Their system has asked me to receive a one-time password to an old email that hasn't existed for over 5 years. Per the company's instructions I have sent a copy of my driver's license to them TWICE in an attempt to change the mail on file, and yet they refuse to update this email, so I am unable to cancel my account. Their process is painfully slow, inefficient and unethical. I demand that GoDaddy cancels my domain once and for all.

  

  Business Response

  Date: 10/18/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On November 6, 2014, our customer purchased the domain name in question for a one-year term via online transaction.
  
  On August 4, 2015, our customer added Private Registration to the domain and renewed it in consolidation with other domain names. This domain has since been renewed annually, most recently on September 2, 2022.
  
  As consumer needs have changed, GoDaddy has shifted its domain offerings. GoDaddy now provides all eligible domains with basic privacy, redacting contact information on the ***** Database. GoDaddy offers additional add-on privacy options, such as Full Domain ******* and Protection, which further redacts information on the *****. This add-on service also protects domains from expiration or unwanted transfer. Customers who purchased Private Registration prior to ****************************************************************************************** to opt-out and be provided with basic *************** and a pro-rated refund. As our customer did not opt-out, their eligible ***************s were upgraded at no cost.
  
  On October 4, 2022, our customer contacted our **** center inquiring about removing Full ******* and Protection from their domain. More information on this process can be found here: https://www.godaddy.com/help/downgrade-my-domain-protection-1292
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has been successful in connecting with our customer and assisted them in resolving their concerns to their satisfaction.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 10/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/21/22, I was charged $448.53 by GoDaddy (GD). I was not sure what the charge was for so I tried to login to my account.Because of a technical issue on GDs side, I was not able to login. It took GD until 9/13/22 to restore access to my account. In the meantime, I was not allowed to speak to anyone in the billing department about the charge.When I could finally access my account on 9/13, I could confirm the $448.53 charge was for my email subscription. I was shocked as this was close to double what I used to pay. I paid ****** in 2019 for 1-year sub, $242.61 in 2020 for 2-year sub, but then $448.53 in 2022 for 2-year sub!I made several attempts to contact GD between 9/13 and 9/19 but due to long wait times, it wasnt until 9/19 that I could finally talk to a live agent about the price increase. I was told that the price was what it was. I asked if some discount could be applied to match or bring us closer to prior years' prices, but it was denied and the only option would be to cancel my subscription. I could not cancel my subscription on the spot as I first needed to find a replacement service. I started working on the migration process right away. There were a few hurdles in the way, but on 10/9, I had everything migrated to a new provider.On 10/9, I contacted GD by chat to cancel my subscription. I was told repeatedly that I was not eligible for any refund as my request was outside the 30-day window after the renewal on 8/21. I explained that I was locked out of my account until 9/13, so it had been less than 30 days since the time I could actually do anything about the situation by talking to billing to try to find a solution, and since no solution was offered, to then migrate to a different provider.I was only given the same answer again and again: no refund because I was outside the 30-day window They offered some store credits (no amount was mentioned), but since I migrated all of my products away from GD, this was of no use to me.

  

  Business Response

  Date: 10/12/2022

  Thank you for the opportunity to address our customers concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On August 21, 2020, our customer purchased an email migration to ********* 365 (M365) for a two-year term via telephone transaction with our ************* Staff.

  On August 21, 2022, per our customers account preferences,GoDaddy automatically renewed the email services in question in good faith to honor agreements with them. Our customer contacted our *********** to discuss a price increase in their renewal; however, they were unable to provide their Two-Factor Authentication code to access the account. Our Staff requested they submit an account recovery request, which was received the same day and completed on September 13, 2022.

  September 19, 2022, our customer connected with our *********** to discuss the price increase. Our Staff informed them that GoDaddy typically offers a discounted rate for an initial term of purchase on new products or services. Those products will renew for their regular pricing at the end of the initial term. Our customer expressed that they would need some time to determine if they would continue using their email services or seek an alternative provider.

  On October 10, 2022, our customer connected with our *********** again to request a refund and were informed their purchase was outside of GoDaddys refund policy, which can be viewed here: https://www.godaddy.com/legal/agreements/refund-policy.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has successfully connected with our customer. As a gesture of goodwill, we have issued a full refund for the renewal of their email services. Our customer expressed their satisfaction with this outcome.

  Thank you again for the opportunity to address these concerns.

  Kindest regards,
  ******************
  Office of the *** GoDaddy

  Customer Answer

  Date: 10/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************