Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 600 Customer Reviews
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Review fromJennie B
Date: 12/16/2024
1 starIf I could give a negative 10 I definitely would! I never used my site I built because they make it hard to do anything with it! Then 2 years later I get charged for the site that I had already cancelled! They finally gave me a refund and said they for sure canceled and deleted my website! Well today I get another email and Im texting with a *** and after 2 hours that *** just leaves and a new one comes on! I was being SCAMMED!! Do not trust GoDaddy!! Use a different app!! They are so very unprofessional!!
GoDaddy.com LLC
Date: 12/23/2024
Thank you for sharing your candid feedback; we are sorry about your experience.Unfortunately, based on the information in your complaint, we could not identify an account.Please provide additional details so we can address your outstanding concerns. We can be reached at BBB @ GoDaddy.com.GoDaddy.com LLC
Date: 12/23/2024
Thank you for sharing your candid feedback; we are sorry about your experience.Unfortunately, based on the information in your complaint, we could not identify an account.Please provide additional details so we can address your outstanding concerns. We can be reached at BBB @ GoDaddy.com.Review fromErin T
Date: 12/10/2024
1 starIf I could give them negative stars I would. They should be embarrassed by the way they operate and treat customers. They make it impossible to remove products or delete your account. Buy this or that buttons are big. Delete is buried and in the smallest font possible. They continue to charge cards that have been removed as payment methods. **************** has no authority to do anything. Ive spent approximately 20 hours of my life on chat and phone with them just trying to delete my account. Still isnt deleted. I was told to call back again in 72 days! A world class example of corporate greed. Just get the card numbers and charge, charge, charge. All about the money. And what recourse does the average person have? None.GoDaddy.com LLC
Date: 12/21/2024
We thank you for sharing your candid feedback.We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.Should you wish to discuss your concerns further, or if you are able to provide us with account specific details, we will gladly investigate, and can be reached at ************************************************Review fromANDREA B
Date: 12/08/2024
1 starI purchased a domain, website and email with GoDaddy. I was having issues with the security on the website. Believing to have purchased a domain with hhtps designation and not simply hhtp I contacted GoDaddy to resolve the issue. I will admit that my knowledge of the technical requirements of a website may have been a little limited. I was discussing with GoDaddy tech support to resolve the issue. They sold me a 1 yr SSL certificate designed to auto-renew. I was still getting messages that my website was not a HTTPS wesbite when accessing the website from different computers and also by my cell. I was told by GoDaddy staff that I did not even require an SSL certificate for the type of website I have. So, I contacted GoDaddy to have that product removed from my account as it was unneeded and I never even had it set up though it showed up on my list of products for the account. I reached out to GoDaddy to get a refund and they completed the refund request. After 30 days I received a message that GoDaddy was not going to refund me my money as my situation didn't qualify under their refund policy. I have now contacted GoDaddy to not have the unneeded SSL certificate auto-renew and once again charge me for an unnecessary product. Buyer beware, it appears they are always trying to upsell services, whether needed or not. I will be watching carefully to ensure I am not charged again.GoDaddy.com LLC
Date: 12/11/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromRafia M
Date: 12/07/2024
1 starGoDaddy has gone down and still going down in the last 5 years. I mean the support is horrible. Sometimes you know more than the support but the reason why you contact support is because things are not in your control. I have since last year, transferred and still transfer my clients away from GoDaddy. Their support used to be superb and now it is annoyingly disturbing. I am unable to understand who they have outsourced their support to.GoDaddy.com LLC
Date: 12/24/2024
We thank you for sharing your candid feedback We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromPetra R
Date: 12/06/2024
1 starChanged phone numbers lost access to my old phone So I couldnt do two-step verification. Filled out the form to gain access to my account submitted a copy of my passport as a government issued ID and ******************** denied that stating theres no signature on it also submitted my passport card which is also a federal government ID and ******************** will not accept it now I have no access to my account Been with ******************** since the early 2000s and I will never do business with them again its a very bad companyGoDaddy.com LLC
Date: 12/13/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromEric S
Date: 12/05/2024
1 starWe paid GoDaddy for a 12 month subscription, We built and hit Publish for our website, after a couple months and multiple calls to GoDaddy they finally published our website. Fast forward to now - Our annual subscription had expired, we paid GoDaddy. This payment did not turn our website back one - GoDaddy generated a new page and deleted our existing page. We called GoDaddy - the customer service *** was unwilling to help, the Supervisor was unwilling to help. The customer service *** confirmed that our website had issues publishing per the notes, however, GoDaddy conveniently wrote the notes in their favor and deleted/removed the log notes showing months of GoDaddy not publishing our site. GoDaddy stated that they do not want to help - and we were welcome to *** but we would be wasting our money as they are big and we are small! GoDaddy stated that it is international Law to delete our webpage and that they are unwilling to pull and reinstate our page - it has been less than 60 days - well under how long it took GoDaddy to publish our site after initial publishing! GoDaddy offered to charge us $800-$1200 approximated dollars to rebuild our website by pulling the ************* GoDaddy was unwilling to share the recorded transcripts of the months it took to publish out website without Suing. GoDaddy has shown historical efforts of calling before deletion of a website for other clients but did not offer us the same courtesy. GoDaddy refunded our 5DEC2024 transaction, however, GoDaddy refused to refund our 12 month subscription transaction after failing to provide a full 12 months of service after correcting GoDaddy's error of publishing and then providing the stated 30 days prior to deletion. We once again request that GoDaddy reinstate our webpage through the annual 13DEC2024 and request the Renewal fee from that date in which GoDaddy corrected their issue with publishing our initial webpage on 13DEC2023.GoDaddy.com LLC
Date: 12/10/2024
We thank you for sharing your candid feedback.We empathize with the expiration of the platform your website was on. With that said, with over 20 million customers, we're simply unable to reasonably complete calls to each one of our customers who has billing issues. As a result, we rely heavily on email communications to alert our customers of upcoming product expirations/renewals. While we try to help when and where we can, ultimately GoDaddy is a solutions-based company, meaning the best solution we can offer may lie in a paid service which is outside of our normal offerings.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromSyed K
Date: 12/04/2024
1 starTheir service is really bad I am waiting for there technical team for last three weeks. My business emails are down and no one is giving any information I am not sure what to do next I am loosing all my business because of themGoDaddy.com LLC
Date: 12/06/2024
We thank you for sharing your candid feedback.Your email is currently with ********* directly. GoDaddy is no longer managing this tenant, as our involvement ended in 2023. To help resolve the issue, our advanced support team has provided instructions on how to reestablish our connection. If youre unable to access your ********* account directly, we recommend reaching out to ********* for assistance with resetting your login credentials.Review fromRicardo V
Date: 12/04/2024
1 starRemoved API access for no reason. We have been paying for paying for premium DNS for two years and now API access is removed for anyone with less than 50 domains.GoDaddy.com LLC
Date: 12/10/2024
We thank you for sharing your candid feedback and the opportunity to review these concerns. From time to time, adjustments do become necessary for a product or service. This is the case with parts of our API. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromRa L
Date: 12/03/2024
1 starI called in tonight to start a 4th business domain, however, after how they treated me and showed me how little they value my business I will now take all 3 of my current domains along with the new one to another company. The First ********* I spoke to was kind and trying to assist me with moving my email that was linked to another domain. He then transferred me to the email team where I waited on hold for 48 minutes just to be disconnected. I called back to ask to speak with a manager and waited on hold again for a long time until an associate answered and refused to get a manager. So he just hung up on me.. went to text and lo and behold got AI who wouldnt get me a manager either. Called back again and spoke with **** who was rude and refused to put a manager on the phone. Lied to me twice and then when I told him they did not value my business or me as a customer he just hung up on me. Now being a business owner and a past manager of Fortune 500 companies I am appalled by their customer service and how they allow these people to represent their business. I will continue to warn everyone I know and will be pulling all of my domains before the new year! Do better management do better for your customers we do pay your salary!!GoDaddy.com LLC
Date: 12/14/2024
We thank you for sharing your candid feedback.We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromFred C
Date: 12/01/2024
1 starI am extremely disappointed with GoDaddy's service. I purchased a domain through GoDaddy Auctions, and it has been 16 days past the promised timeframe of 10 to 12 days for the domain transfer. Despite reaching out to customer support multiple times, I keep receiving the same generic responses with no real solutions, and the issue has still not been resolved. The domain has not been transferred to my account, and it feels like no one at GoDaddy is actually addressing the problem. I trusted their service, and now Im left frustrated and without the domain I paid for. Terrible experience. Would not recommend!GoDaddy.com LLC
Date: 12/05/2024
We thank you for sharing your candid feedback and regret to hear of your experience. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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