Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 600 Customer Reviews
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Review fromPaul W
Date: 01/27/2025
1 starWe pay for 3 domains w Gdaddy. Got a renewal notice for a product that we never ordered and don't use. Never was even aware the product was an option - and I confused it with the domain renewal. Email said that I needed to pay almost $200 to renew for 9 years. 9 years! After wasting 30 minutes waiting to talk to a representative - they finally told me the renewal email was a mistake and I should just ignore it as the product was free and included. I've lost my trust with this company. Bet they would have charged me the $200 and never said anything. Not cool.Review fromcliff m
Date: 01/17/2025
1 starthey disabled my hosting because i used some of it to backup websites. I was under quota. then they changed my dns to their landing page.
GoDaddy.com LLC
Date: 01/22/2025
We thank you for sharing your candid feedback.While we understand your frustration, GoDaddy must ensure stability for all users of the hosting environment. It appears you were utilizing your hosting services in a manner which violated GoDaddy's Terms of Service. You may review GoDaddy's Hosting Agreement at ************************************************************************ welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromStephanie J
Date: 01/10/2025
1 starThe customer service is ***** PAY MORE TO HIRE REAL PROFESSIONALS YOUR CHAT SUPPORT AGENTS ARE A JOKE AND CAN'T COUNT TO 2 AS A LONG TIME CUSTOMER I AM PO WITH THE QUALITY OF KNOWLEDGE AND PROFESSIONALISM WITH YOUR CUSTOMER SERVICE AGENTS AS MUCH AS PEOPLE PAY TO HOST THEIR BUSINESS WEBSITES YOUR COMPANY SHOULD BE ABLE TO PAY FOR REAL TECH PROFESSIONALS NOT THE CLOWNS IN THE CHAT SUPPORT CIRCUS.GoDaddy.com LLC
Date: 01/16/2025
We thank you for sharing your candid feedback. We will ensure our ************* Managers thoroughly review your concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review frommichael a
Date: 01/10/2025
1 starTerrible service that is now just all about selling the next 'plan.' Fristrating and irritating when a product you want to use becomes a tool for the provider to sell themselves to you! You have to navigate around the sales pitches. We are not the data, godaddy, We used to by your customer. Wake up and be nice again.GoDaddy.com LLC
Date: 01/15/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromGay P
Date: 01/05/2025
1 starJanuary 5, 2025 - Letter to GoDaddy Management Team,
I am writing to express my deep dissatisfaction with the services and customer support I have received from your company, as detailed below. This letter serves as a formal complaint and outlines the specific issues I have encountered.
Misrepresentation of Services
When purchasing the Marketing Basic service on December 27, 2024, I was assured by your representative, ******, that your team would make the requested changes to my website and show me how to maintain and update them in the future. After purchasing the service, I was informed that your team does not provide training for customers, directly contradicting the information I was given.
Inadequate Customer Support
Following updates to my site by your design team, three of the five pages were left with missing images, and the missing images had been deleted from the media library. When I reached out for assistance, I faced language barriers and inconsistent information. Representatives were unable to resolve the issues effectively or direct me to someone who could.
Lack of Accountability
Despite assurances from ****, the Website Design Team Manager, that a refund would be processed for the failed Marketing Basic service, I experienced significant delays, call transfers, and a lack of follow-up. The situation was further exacerbated by your team’s refusal to process a refund due to an arbitrary 48-hour window policy, even though the problems were clearly caused by your team’s shortcomings and I reported the problems within 24 hours of the purchase of the service.
Unprofessional Communication
I was repeatedly transferred between representatives, subjected to scripted responses, and left without clear solutions. This experience was frustrating and eroded my confidence in your company.
** *GoDaddy.com LLC
Date: 02/03/2025
We thank you for sharing your candid feedback about our service levels and will ensure our ************* Managers review your concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromDr. T
Date: 01/04/2025
1 starEasy to enter your billing information and credit card number. Near impossible to get assistance beyond that, and even more difficult to close and delete your account. Go elsewhere for your web hosting and web assistance services.GoDaddy.com LLC
Date: 01/12/2025
We are unable to locate an account with the information provided. Without being able to identify an account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. Please send account-specific details to ********************************************* and we will gladly investigate your concerns further.Review fromPatricia R
Date: 01/04/2025
1 starWill not allow me to ****** subscription. 5 hours of chat, text and email of the continually asking for more info in order to cancel. Meanwhile still trying to process a payment on my card.GoDaddy.com LLC
Date: 01/10/2025
We thank you for sharing your candid feedback.GoDaddy takes account security and the security of our customer's products seriously. They describe their inability to close an account because it contains active products. In this instance, the active product is Domain Ownership Protection. This premium add-on service provides proxy contact details for a domain's WHOIS information and protects against the domain's cancellation, expiration, or transfer. Domain names with this service cannot be canceled or transferred until the Domain Ownership Protection is downgraded. The steps to downgrade Domain Ownership Protection are found at: ******************************************************************************** Once they have removed this product, they can follow the steps to close their account; instructions can be found at this link: ************************************************************** We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromDenise B
Date: 01/03/2025
1 starThis Company has used my credit cards to continue to charge me for services that I did not request. They have attacked all my Capitol One cards, Credit One cards and now my ******* account. They continue to charge me, and when we call to complain, they said they will refund the charges and never do. This has to stop.GoDaddy.com LLC
Date: 01/04/2025
We thank you for sharing your candid feedback. We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromChristopher T
Date: 01/02/2025
1 starThey are the worst customer service and tech support. I wasted 1 1/2 hours of my time, they did not know what my domain was after asking multiple times, did not know the products I subscribed and paid for, then, refused to perform the services I requested. The tech support told me I needed to understand from his perspective why he refused to provide me with a service. I was told that GoDaddy provided the service and I needed to use that service not a 3rd party service. Then after stating I would file a complaint, the tech *** said he would provide the service and after 30 minutes, sent me a link to do it myself.Then after calling to speak with a supervisor, I was placed on hold for another hour and then they disconnected the call. I have another service with them that doesn't work and was with tech support multiple times and it never works.I will not renew any domains or website hosting or email with GoDaddy. I will be looking for a new domain provider and website host. Do Not Use GoDaddy.GoDaddy.com LLC
Date: 02/03/2025
Thank you for sharing your candid feedback. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns, and can be reached via email at ************************************************Review fromMai N
Date: 01/02/2025
1 starGoDaddy's business practices are quite frustrating. I renewed my service and paid for a full year, but after a couple of months, I decided to cancel because I found a better website option. I expected to receive a refund for the unused portion of my payment, but they informed me that their refund policy only allows refunds within 30 days of payment. I've been a loyal customer for eight years, and when I finally needed assistance and understanding, I was met with indifference. I still hold a domain with them, and instead of a refund, I hoped to get a credit towards my domain, but unfortunately, they do not offer credits either.GoDaddy.com LLC
Date: 01/06/2025
We thank you for sharing your candid feedback. Our review indicates that you were informed correctly that per GoDaddy's Refund Policy, viewable at *****************************************************************, your products purchased on January 2, 2024, were not eligible for refunds. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************
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