Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,516 total complaints in the last 3 years.
- 636 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/25/23 we called in to see why our website had disappeared from the internet. When speaking with ******, we were told it was because the product we had was "end of life" and there was no way to restore it. That had we called in prior to our product expiring they would have been able to save our site. We then tried to explain that we had called in, twice, w/i the last few wks (approx. 3/20) because we had recvd an email from them requesting we do so. When we called in we were told there was nothing we needed to do on our end past the phone call, as our product would rollover to a comparable product. That was obviously incorrect information. The rep refused to acknowledge what we were trying to explain and told us the only thing we could do was pay a restore fee of $60 and a fee of $143.88 for a new product then they would try and see if they could get our site back. But if they couldn't we would have to rebuild it ourselves. We were placed on hold and when she came back she said that the restore was unsuccessful and they would refund the total *** of $203.88 w/i "**** business days". I explained that this was unacceptable as we had called in wks before to avoid this very problem. After feeling unsatisfied we called back and spoke with a rep named ***** and w/i 30 min ***** let ** know they were able to restore our site and that all we needed to do was decide how long of an agreement we wanted to go with. We chose two years, processed the payment and ended the call. On 5/17 we called in ** we had not received our refund of $203.88. We spoke with a rep named ******** who informed ** that our refund was never processed and that we would only be getting back $143.88 ** they were not going to refund the restore fee. I asked to have the issue escalated to which "F" said they could refund the $60 but we would lose our site again. I explained how unsatisfactory this was but he continued to refer to a note that was placed on our account that said to not refund the fee.
Business Response
Date: 05/22/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
From time to time a company must make the difficult decision to cease (End-of-Life or EOL) providing a particular product or service. This is the case with our GoDaddy ************** Website, the service referenced by our customer in their complaint. While we understand this process may be frustrating, we provide our customers options and ample time to make the decision that best fits their needs.
On April 24, 2023, our customer's website was removed from their account after several notices informing them of the product EOL.
On April 25, 2023, our customer called our Care support and purchased a new Websites+Marketing plan and website restore. Their site was fully restored on the same day.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the frustration that this has caused our customer and have refunded their restore fee as a one-time courtesy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyCustomer Answer
Date: 05/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
Initial Complaint
Date:05/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy is holding my domain name and website HOSTAGE. I have been a customer for 10 years. My domain name was coming up for renewal from a three year contract on Feb. 27, 2023. So on Feb. 12, I contacted Go Daddy to change my renewal to a one year contract for $30.00. Three weeks later they charged my account $90 for three years. I called them three times to get a refund. Each time I asked for a supervisor who of course never called me back. So I had my credit card company charge back the $60.00. Now they said since I disputed the charge I would need to pay $110.00 to restore my account so customers can access my website that I paid $150.00 for. DO NOT USE GO DADDY, THEY ARE UNETHICAL AND FRAUDULENT.Business Response
Date: 05/23/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 7, 2013, our customer purchased the domain in question for a three-year term. Per their account settings, it was automatically renewed for an additional three years on February 8, 2016. On November 9, 2018, they added Domain Protection and consolidated forward to February 27, 2020. The domain was automatically renewed for a three-year term on February 28, 2020.
On February 12, 2023, they contacted our *********** requesting a one-year renewal but insisted it be an automatic renewal. Per our Terms of Service, automatically renewed domains do so for a period equal to the most recent renewal, in this case, three years. On February 28, 2023, per their account settings, ********************** automatically renewed the domain for a three-year term. Renewal notices were sent before expiration on January 28 and February 22, 2023.
On April 10 and 21, 2023, our customer contacted our *********** requesting to speak with a supervisor; however, none were available.
A chargeback was initiated on the renewal in question on May 13, 2023, withdrawing payments made to GoDaddy, suspending the domain from the account.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers to identify areas of improvement. We strive to offer the best service levels in the industry.
This office has attempted to connect with our customer and has restored the domain to their account. We remain open to working with them to fully resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 05/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
Date:05/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a Godaddy customer ror over 20 years. I'm shocked at the lack of professionalism I encounter from their representatives. Their offshore call centers are not trained well and ***** from ******* was rude & disrespectful to me. This happened at **** today 5/16/2023. Management has lost the respect of their employees if ***** from ******* feels that there wouldn't be any repercussions from his unprofessionalism. I have several products with your company and pay a PREMIUM for professionalism. The ************* services has taken a back seat to profit. I'm ashamed at the loss of integrity that my recent interactions has resulted to.Business Response
Date: 05/23/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer. We are more than willing to connect with them to discuss any outstanding concerns they may have and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:05/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I renewed my subscription for my domain with Godaddy.com on April 6th 2023, which was well within the 30 day time frame they give as my subscription expired on March 13, 2023. Upon payment which they received on April 6th, the website should have been up and running. It is now April 18th 2023 and my website is still not up and running. I called and spoke to a tech that confirmed it was an error on Godaddys end and because it was now past 30 days even though I made the payment in a timely manner, EVERYTHING ON MY WEBSITE WAS NOW DELETED AND COULD NOT BE RESTORED! I could not even finish the conversation with this tech because the call dropped. I logged into my account and found that i now have ANOTHER COMPANYS INTERIOR DESIGN INFORMATION LINKNED TO MY DOMAIN THAT I PAID MONEY FOR. I threw two events last week in which i passsed out my business cards with my contact information including my website. It is unbelievable that I now have clients going to my domain which is now linked to a competitors website due to complete negligence and incompetence on Godaddys end. This is a really, really big mistake on their end and I have yet to have this resolved. Every minute that goes by I could have my potential clients directed to a competitor. I am looking to have this fixed and my money refundedBusiness Response
Date: 05/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 16, 2018, our customer renews a free trial of *********************** Website Builder for a one-year term. The Website Builder continues to renew on an annual basis, the most recent of which was on February 21, 2022.
On February 21, 2023, per our customers account preferences, ********************** automatically attempted to renew the Website Builder in question in good faith to honor agreements with our customer. ********************** sent notifications to our customer on March 1, 3, 11, and 12, 2023, informing them the expiring item would not renew in accordance with account settings unless additional action was taken.
On March 13, 2023, the Website Builder cancelled from our customers account. ********************** provides its customers with full control over billing and renewal preferences. ****************** is a customer responsibility.
On April 6, 2023, our customer contacted our Care Support team and submitted a restore request to attempt to restore their cancelled Website Builder from GoDaddys archived server content.
On April 19, 2023, our customer contacted our Care support team regarding their restore request. At that time they were correctly advised the restore was unsuccessful and that the content was not recoverable.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer. Our office attempted to reach our customer by both phone and email to address their concerns. Unfortunately, we were unsuccessful in connecting with them. If our customer wishes they can reach our office at ************************************************ we will be happy to assist.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:05/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
05/11/2023 called with issue with website for 501(c) non profit. Spoke with employee ***** who was very rude and condescending. Requested to speak with a manager and was informed there was no manager available. Informed that Godaddy does not have non profit website templates. Informed I would need to start my website over. Requested to speak with a manager again and was informed the manager on duty was not available that I could write down the representative email and speak to him (*****).Business Response
Date: 05/18/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
Our customer utilizes *********************** Websites + Marketing (***) product. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
On May 11, 2023, our customer contacted our ******************** to inquire about their options to take donations through ***. Our staff attempted to assist our customer to the best of their ability; however, they were unable to provide our customer with the information they requested.
Following this interaction, our customer contacted our Care Team again to discuss their account. Our staff was able to assist our customer with upgrading their *** to include the option to take donations and assisted our customer with changing the domain associated with their website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to discuss their concerns. As a gesture of goodwill, we have extended their *** for an additional three months at no cost to them.
We appreciate?our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:05/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There is a domain that is currently registered at GoDaddy similar to my domain name and the owner of that domain has been acting in bad faith. They had taken over my bing places business profile and the website button on our bing profile was pointing to their website instead and furthermore, there blog post was attached to our about section on Bing places under our business listing and also one of their images was listed on our images gallery and it said geekteam4hire.com . It looks like this company has been using different web mined URL's to do this. This has caused major issues for ** and is causing ** from being verified on bing places for business and for this reason our website is not even showing up on Bing. ********* has removed the image and trying to fix the issue but they are having difficulty because this business is acting in bad faith. Please stop geekteam4hire.com from impersonating ** and acting in bad fatih.Business Response
Date: 05/12/2023
Thank you for the opportunity to address the complainant's concerns.
Based on the information provided, the complainant does not appear to be a GoDaddy customer.
********************** takes abuse of its systems very seriously. If anyone believes a GoDaddy customer is using our service in violation of our Terms of Service, we ask that information be submitted to the following link: *********************************************************
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:05/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled all my accounts with this company over two years ago, My business with them was registering an Internet Domain Name and for web hosting of the site online. They have sent spam emails to me at ************************ ever since. I have requested that they stop this practice on the phone and through email. Now they are demanding that I pay them $10.00 to have an auction account with them in order to stop the spam. This is unethical and possibly illegal.I would like them to cease and desist. I refuse to pay them any money to stop spamming me.Business Response
Date: 05/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
Our customer had previously created a saved search via GoDaddy Auctions and selected to have the search results emailed to them daily. GoDaddy Auctions is a service that facilitates the buying and selling of currently registered domain names.
On August 24, 2022, our customer canceled the services within their GoDaddy account; however, the ********************** Auctions search remained active in our system.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The saved search has since been cancelled and our customer should no longer receive the search result emails in question. Our office attempted to connect with them in hopes of confirming they had not received any recent emails and was unsuccessful. We remain open to discuss any concerns they may still have and can be reached a ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 05/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:05/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy website is malfunctioning and glitching to the point where the systems believes that you're not yet verified, even though you are and you done all the processes to complete in order to be verified. Now this wouldn't be a problem, but that thing is that you don't get your payouts from costumers purchases unless you get verified, and since the system is buggy and glitchy, it's not allowing me to collect my payouts due to the website mishaps. I click and click on the link, but the link just reloads the page and its not working correctly to get you verified. I'd tried pop-up blocker off and firewall off just to allow this page to load but nothing works. It seem like the link that the website provides its broken and it only refreses the website but not to get you verified and essentially get your payouts.Costumer care are not answering about the matter and the system online in their website or mobile app /web also glitches and it doesn't let you go thru the process. Even though this process was already completed months ago and was receiving payouts before, all the sudden this bug kicked in and it has been making my account act funky and buggy.It seem like they just doing it to hold my money hostage because there's nothing or no one in their end to seem to even want to help or that knows what to do... but this is getting old, i need my money!!!!!How can i get them to release my money collected from the online purchases thru their pay links?Business Response
Date: 05/11/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has utilized ********************** Payments, our built-in payment gateway that allows customers to manually process secure online debit and credit card transactions through their website.
Unfortunately, their deposits were not released as intended due to technical issues. This matter was resolved on May 10, 2023, and their deposits have since been released to them. We regret any inconvenience this may have caused.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels as we strive to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:05/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a website with GoDaddy.com called www.650FashionWear.com . They verification started messing up it took me 3 weeks to get fixed and I asked them if the costumers still did they orders will I still get my money if I fulfill they said yes. After a couple days after sending out all order I notices GoDaddy refunded every customer after I done mailed out there item now they tellin me I cant get paid and they stopped customers from buying but they should of did that before I fulfilled all my ordersBusiness Response
Date: 05/10/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On October 26, 2022, our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?On April 27, 2023, our customers transaction in question was flagged for review by our Verification Team. As a result, payouts were disabled until our customer provided the requested documents to our Verification Team. The requested documentation was not received, and on May 5, 2023, our customer was informed that their ********************** Payments account was closed; we would be refunding all undeposited settled transactions and/or voiding all undeposited settled transactions made to their customers. The reasons why GoDaddy Payments may close an account are discussed in the Help article found at: *************************************************************************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
In certain situations, GoDaddy may request financial documentation to support a business's financial health and credibility.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms.
As transactions to their customers have already been refunded, we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:05/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received a refund from Godaddy. My mother attempted to help me resolve this matter by sending the following email to **************************************** on April 19, 2023 asking for assistance to get the refund they promised from my initial complaint (********). I have not received any response, nor the refund from Godaddy.This complaint (******** ) was filed against GoDaddy a few months ago. They agreed to send a refund check with a stipulation that my son, ***************************** go into his GoDaddy account and cancel the item to receive a refund. The item was previously cancelled in November of 2022. At this point, they are using stalling tactics to prolong this and make this as complicated as possible. I advised ****** to delete the already cancelled item two weeks ago, at which point Godaddy sent him another email asking that he confirm that he wanted the item deleted. He received an email yesterday on 4/18/2023 confirming the deletion. This is unheard of for a company that operates in selling e-commerce products and processes payments at lightning speed for their benefit/profit in real-time. However, he has to jump through hoops for months to get a refund via check and probably via the pony express ***** regular mail), instead of **** overnight or ************* you please assist with having GoDaddy mail (preferably by a traceable method such as **** priority/overnight, *** or ****** the refund check as soon as possible as agreed?Again, the address to mail the check to is:***************************** ****************************************************************************************************** Attached are the emails from Godaddy and their BBB response that they would mail the check.I would like to have this resolved as soon as possible with a refund so that this matter can be closed and I can be done with Godaddy. I have attached the communications from the previous complaint as well as documentation proving that this account was closed.Thank you,*****************************.Business Response
Date: 05/12/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. On February 27, 2023, the chargeback was settled in GoDaddys favor and the products suspension was removed.
On April 17, 2023, our customer canceled the Websites+Marketing (***) site builder that was associated with the chargeback in question but did not notify our office afterward as we requested.
Our office has notified our customer of our intent to provide them with a refund in the form of a check and is working to ensure one is sent as soon as possible.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddy
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