Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,620 total complaints in the last 3 years.
- 676 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy is preventing me from transferring a valid email that doesn't expire with them until next year.
Business Response
Date: 11/21/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer previously utilized ********* Email Essentials (M365).
Between November 19, 2023, and November 21, 2023, our customer contacted our ******************** to request assistance with moving their M365 mail to a new provider. This process involved removing or defederating the domain from GoDaddy as an M365 email provider. On November 21, 2023, GoDaddy defederated the domain names in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddyInitial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having a log problen with my GoDaddy account. ********************** will not allow me to access my account to manage my intellectual property (registered domain names) I own, and that GoDaddy is hosting. GoDaddy phone representatives have on three separate occasions within the last week promised to have a manager call me to discuss options to re-access my account to manage my property, but no one from Godaddy has attempted to contact me to resolve this issue. During this time lack of access to my account has resulted changes to some of my domains which are not to my liking. This is terrible customer service, and in reviewing similar complaints I see hundreds of other customers having the same problem. Godaddy's boilerplate response and defense to these complaints is to state that customer agreed to terms of service, and that they have dealt with customers in good faith. Godaddy has NOT dealt with me in good faith, and has promised, and failed, to contact me to resolve this issue. I need access to my account, and have exhausted all options except to file this complaint.Business Response
Date: 11/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 30, 2023, our customer enabled Two-Step Verification ***** on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the validation to access the account. ********************** does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.?
On November 8, 2023, they contacted GoDaddy's ************* team and were correctly advised regarding the process to remove 2SV from their account. Our process allows customers to remove the 2SV from their account, which may be viewed at *************************************************************************.??
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' situation, we encourage them to continue to work with our Account Recovery Team to gain access to the account in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 11/24/2023
The response from GoDaddy is incorrect. Their customer care team advised I would receive a phone call from a manager to discuss options for accessing my account other that the one provided at ************************************************************************* which requires me to upload and send a photo of my government issued picture ID which in my opinion is risky. I have never been asked by any company to send a photo ID for identification purposes. GoDaddy has recently had large scale data breaches in which customers logins, source code, and more were accesses by unauthorized party's. I am requesting an alternate option to regaining access to my account and my intellectual property. GoDaddy's account recovery team has NOT reached out to me to assist in regaining access to my account, and therefore has not upheld it's agreement to assist on this matter.Business Response
Date: 11/27/2023
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customers frustration, we stand by our previous response. Our customer has been appropriately advised regarding contacting our Account Recovery Team (ART) to remove Two-Step Verification from their account. Instructions can be found at this link: *************************************************************************.?
As our customer has yet to communicate with the ART team, they should submit the required form and work with the team to regain access to their GoDaddy account.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $69.99 incorrectly by GoDaddy. I requested a refund through their chat service to my bank account and the representative said they would process it and it would take 3-5 days. This was on November 2, 2023. I am doing another chat today, 11/17/23 and have attached it below.Business Response
Date: 11/22/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 1, 2023, our customer purchased ********** ***************** (DBS) via an online transaction. This service enlists GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration. One hour later, they contacted our ************* team to cancel and request a refund of their DBS purchase. That refund was processed as an In-Store credit.
On November 10, 2023, our customer manually renewed their website for one month, using a portion of their In-Store credit.
On November 17, 2023, our customer requested to cash out the remaining in-store credit balance. Unfortunately, our request to return funds to their original payment method was declined by their financial institution.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office attempted to connect with our customer to begin the process of issuing a physical check to cash out the remaining balance of their in-store credit. To begin this process, they can contact this office by emailing ************************************************ we will also remain available to discuss any future concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 11/22/2023
I was told originally in my first correspondence on 11/7 that my funds would be refunded to my card. My bank did NOT refuse the refund. I was then told a check was mailed out on 11/17. Was this incorrect? This is an unsatisfactory way to treat a new customer.Business Response
Date: 11/28/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response that their financial institution declined our request to return funds to their original payment method.
In addition, we regret any miscommunication on November 17, 2023, that led our customer to believe that a check request had been submitted to refund the remaining balance of their November 1, 2023, transaction. Furthermore, this office will be happy to begin the process of issuing and sending such a check once we receive our customers confirmation, including their name, physical address, and phone number. They can send this information to this office by emailing ***********************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been billed a total of $2,399.52 for Go Daddy services via an auto renewal. I NEVER authorized an auto renewal for my account. Since this appears to be a yearly renewal I was not billed last year for any services however I was wrongfully billed this year and I did not authorize the transaction. I called the company, however it appears that the person I spoke with are not authorized to do anything and I was told I could not speak to a manager and had to wait 24 to 48 hours for a manager to call me back. I want a refund of the money they took and I no longer want any services from this company. I believe this is fraudulent since I never authorized and there does not appear to be a way to cancel this service.The initial credit card that was used when I did use their service in 2021 was expired so I do not even know how they got updated information on my account.Business Response
Date: 11/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 17, 2021, our customer purchased a one-year subscription to GoDaddys *** Services plan, which assists customers with improving their online search engine rankings.
The plan should have renewed in 2022, but due to an unexpected billing glitch, the renewal never happened and the plan remained in our customers account for a year at no cost to them.
On November 17, 2023, the plan automatically renewed for another year, and our customer contacted the *** team later that same day to request a refund. Their request was escalated to one of the supervisors on the *** Services team, and they called our customer on November 20, 2023 to help cancel the plan and issue a refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office can confirm that the *** plan has been cancelled and a full refund has been processed. Our customer can expect the funds to post to their original payment method within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged two times for my domain renewal and when I confronted godaddy they told me too bad that their hands were tied. I believe I am owed a refund but they refuse even though they admit the mistake. Bad businessBusiness Response
Date: 11/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 9, 2022, our customer purchased a domain name for a one-year term via online transaction.
On November 16, 2023, our customer, or an authorized user of their account, renewed the domain in two separate purchases for two-year terms via online transaction. Following these purchases, they contacted our ******************** to request a refund for one of these transactions. During this interaction, our staff properly informed our customer the domain would need to be deleted from their account before a refund could be issued in accordance with GoDaddys refund policy, which we have included here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, unfortunately, GoDaddy does not have the ability to remove time from a domain.
As a courtesy and a one-time exception to our refund policy, we have issued a full refund for the second transaction. We ask that our customer please allow 5-7 business days for their financial institution to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the *** | GoDaddyCustomer Answer
Date: 11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I setup a Godaddy Smartline for my business back in 2019. After nearly 5 years of service from this company, they recently decided to switch all customers over to an app called, 'Conversations' without notifying clients that all prior communications via text and phone calls would no longer be available to customers and service would end. They also neglected to inform customers that switching over to this app would cost additional money, not covered by the active plan and outbound phone calls/text messages would NOT be functioning via the Smartline app. They also failed to report activation via the Conversations app required verification of a business that would take up to 15 days or more to complete. It wasn't until I attempted to use my Smartline app to contact a client that I discovered some of this information. I then contacted GoDaddy customer service and learned of the timeframe for new activation with the conversations app. I was first told this verification would be 5 days. After 5 days of waiting patiently and still unable to text, I called back and was told cell phone carriers are now requiring permission from others to receive text messages so they would need port out the line and for me to send an email to complete this process. I followed the instructions provided from the representative and waited another 24hrs, however, to no avail. I called again and was told to wait another 1-2 business days for business verification. Still no access to text communication. So my last call to GoDaddy company was on 11/14/23. I was on hold for approximately 45 minutes, then a representative return back to the call and told me to call back another day after a specific time. I then requested to speak with a supervisor after feeling like my issues were not being resolved and I was getting the 'run-around' from their reps that did not care about me or my business after all these years I have patronized this company. I lost **************** as a result of this app swap fiasco.Business Response
Date: 11/21/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer is using *********************** ********************** formerly called Smartline, which is a mobile app that provides a second phone number for business use on their personal smartphone.
GoDaddy Conversations customers are required to register their businesses for A2P 10DLC compliance if they want to send outbound SMS with their Conversations business number. This regulation aims to protect consumers against fraudulent activity as well as building trust in registered brands. Additional details regarding this requirement are detailed in the article at **********************************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Our office has reached out to our customer to discuss their concerns. We will continue to work with them in an effort to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called because an email account hosted from them, mysteriously said it did not exist, talked to a Moana who indicated it was cancelled because it was not renewed, we never got a single notification of that fact, or that the renewal was coming up, and we check our renewals every week, with godaddy, because we spend about 20K a year with godaddy. This is for the email of ***********************Business Response
Date: 11/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
From time to time a company must make the difficult decision to cease providing a particular product or service. These decisions are largely decided due to direct customer feedback, technology, security, and overall usage of the product. The product in question here is our Workspace email (WSE).
Our approach to this included allotting a free trial of ********* 365 (M365) email and sufficient time for our customers to either convert to a paid email plan, or to download and backup any necessary emails and locate a potential alternative service provider.
On May 3, 2023, we proactively informed our customer via email their WSE plan would no longer be supported, and that their email would be migrated to a three-month free trial of M365.
On June 6, 2023, we sent a notification to our customer to let them know their email migration to M365 was complete.
On November 14, 2023, our customer contacted our Care support team regarding their WSE plan no longer functioning. At that time, they were correctly informed that the free trial had expired and had been cancelled for non-payment. Our Care representative offered to assist with recovering the plan, however our customer declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to connect with our customer via phone. Unfortunately, we were only able to leave a voice message with our contact information.
We sincerely value our customers business and empathize with their frustration; and will look forward to connecting with them to address any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted to have my business phone (conversations app) verified and of course it was declined. I got an email from ATS saying that it was because of my website was inaccessible but they sent me the form again and there's no where to put the website address. They actually wanted me to pay another $15 and submit again without the website again so I asked where to put it. They can't tell me and I will not pay to submit it again. I've been hung up on twice after verifying my number and spent almost 3 hours on the phone to get nowhere. I told the ** rep I was putting in a BBB complaint and he said do what you gotta do so I'm doing it, tired of wasting my time and about to go to another provider, I already shut down my website with them.Business Response
Date: 11/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 1, 2023, our customer purchased a one-month subscription to our Conversations product, which provides customers with an additional Voice-Over-IP (VOIP) phone line for their business. Per our customers account preferences, their subscription has automatically renewed on a monthly basis, most recently on October 28, 2023.
Starting in August of 2023, all VOIP carriers started to require businesses to verify their identity before they are able to send unsolicited text messages.
Our customer started the verification process, however, the website they provided was not able to be validated, and their request was denied.
Our customer can learn more about the process by following the link below:
**********************************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Should our customer wish to resubmit their request and provide a valid website, they can contact our ************* team for assistance. There is a cost associated with resubmitting the request, and to offset this cost, our office would be happy to apply an additional month to their Conversations plan at no cost to them. Alternatively, if our customer wishes to cancel their Conversations plan, we can provide a refund of the most recent renewal cost.
Our customer can let us know how they wish to proceed via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 11/19/2023
Here we have the typical corporate response quoting what they are supposed to be doing for customers. If you read the complaint you could see i have called 5 times with no resolution. Your ATS has the request locked from my account and im tired of playing games and wasting time on the phone!Business Response
Date: 11/20/2023
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customers situation, we stand by our previous response. The requirement to verify a customers website is part of an industry standard process.
Our office has left detailed instructions within our customers account that would guide our Care team thru assisting them with updating their application to include their website name. Our Care team is empowered to provide a refund for the value of one month of service to offset the cost associated with the application.
If our customer no longer wishes to proceed with the application, our office is willing to provide a refund of the most recent months renewal cost, upon cancellation of the Conversations product.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyInitial Complaint
Date:11/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The primary issues with this company are: 1. Access our GD account (locked by untrained agent) 2. Add a credit card (constant error messages agent couldn't identify) 3. Speak with a 1st tier agent who knows *********** and services (agent did not know how to resolve the issue) 4. Speak with technical support who could correctly address the issues (no callback as promised) 5. Not have GD disconnect a customer call after a 9 minute wait time (IVR is dropping calls). CONSTANT issues with this company and its support, products and servicesBusiness Response
Date: 11/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 13, 2023, our customer made multiple attempts to process a purchase. During each attempt, their payment method was declined, resulting in a security lock being placed on their account.
Later that day, our customer contacted our ************* Team to inquire about the lock placed on their account. Our team successfully removed the lock; however, our customer continued to attempt to make purchases with the same payment method, and with each failure, the lock was re-added for security purposes.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has removed the lock from our customer's account. We recommend they contact their financial institution to sort out the concerns regarding their payment method before attempting another purchase or using another form of payment.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:11/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There were approximately 13 fraudulent charges made to my account with ********************** and paypal. SOme monie shave been partially refunded. I need all monies refunded.Business Response
Date: 11/17/2023
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
Per the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their customer number/Username and password.
On November 3, 2023, our customer contacted our Care team regarding an inability to receive email. Our Care team was able to assist, however our customer needed to end the call before troubleshooting was completed.
On November 6, 2023, our customer contacted our Care team regarding charges they were unaware of. Our Care team assisted our customer in refunding the charges.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
It appears some refunds were denied in our system due to their ineligibility at the time. The refunds have now been processed back to the original payment methods.
It appears our customer is in the process of working with our Account Recovery team to regain access to their account. We encourage them to continue to work with that team in this process.
We strongly recommend customers set up Two-Step Verification (2SV) on their GoDaddy account to provide an additional layer of security. More information on setting up 2SV can be found at ************************************************************************************;
We empathize with our customer and appreciate their candid feedback about our service levels.
Our office attempted to connect with our customer via phone to address their concerns. Unfortunately, we were only able to leave a voice message.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the *** GoDaddy
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