Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,690 total complaints in the last 3 years.
- 717 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We own a retail furniture store in *******. We sold a table to a customer on *******. The customer accidentally disputed the charge and GoDaddy promptly took the money out of our account. The customer corrected the dispute with their credit card company and GoDaddy received the funds back on 2-6-24. They are still holding our money and will not credit our account back.
Business Response
Date: 02/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes ********************** Payments, which is GoDaddys built-in payment gateway, that allows our customers to take secure debit and credit card payments through their website or in person.
On February 6, 2024, our customer was informed via email that a chargeback had been received against a transaction that the cardholder's financial institution initiated. GoDaddy's Commerce Advanced Support Team offered them options to dispute this chargeback.
Our customer had been in contact with our Care and our Commerce Advanced Support teams to inform us that the cardholder initiated the chargeback in error and that the card issuing bank had since closed the dispute. On February 16, 2024, a senior member of our Leadership Team emailed our customer to discuss the chargeback in question letting them know that despite the cardholders bank closing the Chargeback dispute, GoDaddy had still not received the funds, but that as soon as we received the credit/reversal, we would credit their account accordingly.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to continue working with our Commerce Advanced Support Team to address any outstanding concerns they may have regarding their GoDaddy Payments account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 02/21/2024
THEY ARE STILL HOLDING OUR MONEY AFTER THE CUSTOMER CLOSED THE DISPUTE WITH US BANK ***** WE HAVE SENT THEM DOCUMENTATION OF THIS. THE CUSTOMER HAS BEEN RE DEBITED FOR THE TRANSACTION YET GODADDY IS STILL HOLDING THE MONEY. WE HAVE NEVER SIGNED ANYTHING WITH GODADDY OR ACCEPTED ANY TERMS TO THIS NATURE. IF THEY HAVE THIS PLEASE SUBMIT IT TO THIS COMPLAINT. THIS DISPUTE HAS BEEN CLOSED SINCE 15 MINUTES AFTER IT WAS DISPUTED. WE HAVE SUBMITTED ALL DOCUMENTATION THEY HAVE ASKED FOR WHICH WOULD HAVE BEEN MORE THAN ENOUGH TO CLOSE THIS DISPUTE REGARLESS IF OUR CUSTOMER CLOSED IT OR NOT BUT THEY DID THAT AS WELL.Business Response
Date: 02/22/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. While the cardholder may have been re-debited by their financial institution for the transaction in question, GoDaddy has still not received the reversal of funds from the card network. We are therefore unable to credit our customer's account until we receive the funds. As stated in our previous response, GoDaddy will credit our customer's financial institution once we have received the funds in question.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 03/01/2024
They have stopped responding to emails. No phone number to call to speak with anyone. This has been a month now and this is unheard of it taking this long. They do have this money and has been confirmed by US ********** They know the dispute is closed by the customer but they are still holding onto the money. The person responding to this complaint has no idea the details. who it is for or anything. They are just making a generic response to cast aside this complaint onto the merchant.Initial Complaint
Date:02/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have received an email for a domain renewal for domain: toledometalroofing.com - however it is not under the account I originally set up. When I called for assistance I got a really bad customer service agent who refused a name and then refused to forward to a supervisor. This is typical bad service we receive from Godaddy and it should be noted - as the agents all seem to say it is allowed and their training is little. I hear animals and food eating during this call - so again it was just awful. Then I finally get a supervisor who is like a broken record and does not help until she has repeated everything 3 times. She gets me to some strange domain of ************************* which forwards me to ****************************************************** which again leaves me feeling very UNSECURE - as it requests a copy of my drivers license...which again - it doesn't even say godaddy at this point...and she is anything but helpful or reassuring or confident building.I need to gain access to my domain and that is what I am dying for help on...as it is AUTORENEWING on 2.19.2024 and today is 2.11.2024 and the site is saying it will take a minimum of 3 days to get any assistance. Which again it seems to me ridiculous.I need help that is professional from Godaddy not someone in a third world company that doesn't speak english and obviously understands customer centric service - perhaps someone in the president's ****** can send a message to service vice president that there is a consistent horrible problem in the customer agent department...and something needs to change...i cannot be the only one - as i see on line there are hundreds of thousands of people who suffer bad service every day with Godaddy but they are stuck...NOT RIGHTBusiness Response
Date: 02/16/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
As our customer mentions in their complaint, the domain in question is no longer in an account they control.
Our customer has been properly advised to open a request to gain access to the account where the domain resides, available at changeupdate.com. GoDaddy takes the privacy and security of our customers seriously, and we have a vetted and established process to help those customers who longer have access to an account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office spoke with our customer on February 16, 2024 and attempted to assist them with their concerns. Unfortunately, our customer was non-cooperative and disconnected the call before we were able to fully assist them. We remain available to assist them and encourage them to visit changeupdate.com to start the process of requesting access to the account where the domain resides.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyCustomer Answer
Date: 02/16/2024
This is totally untrue and the office at Godaddy is REFUSING to help me find resolution to access to this account. They need to be pushed to follow ICANN rules and regulations so that the account can be managed correctly. I will not rest until the account is managed correctly and i need the BBB's help to make it possible.Business Response
Date: 02/18/2024
Thank you for the opportunity to address our customers additional concerns.
We stand behind our previous response. Our customer has been properly advised of the steps they need to take to request access to the account where the domain resides.
We encourage them to visit changeupdate.com to start the process, and if they do so, they can share their case number with our office and we will work with our account recovery team to expedite the request. We can be reached via email at ***********************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyCustomer Answer
Date: 03/03/2024
AGAIN - why do they get to just repeat themselves and NOT BE HELD ACCOUNTABLE for domain information. This is there constant way of answering questions and they think it is acceptable because no one holds them accountable. I have supplied them a great deal of information as they know I bought the domain - but still will not make this accessible to me.
I need help of someone to make them do what by law they should do.
Initial Complaint
Date:02/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was traveling abroad and several of my credit accounts were compromised. My entire livelihood depends on my web server which I have with godaddy. Due to issues I asked for a two day grace ******* with my servers still working, and even clarified what that was, and told, I would get one, and just give it a few minutes for my sites to come back online. When I said it was still down, it was replaced by someone who said that it wasn't possible, even though the promise was clearly made that it would work for me. take it a step further, because I was abroad, I couldn't get phone support because of the 2step they forced me to add to my account.*At this point I want what they promised.Business Response
Date: 02/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 2, 2022, our customer purchased a Dedicated Self-Managed Server for one month. The server has been automatically renewed on a month-to-month basis per our customers account settings until recently.
On April 20, 2022, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
On February 2, ****, per our customer's account preferences, ********************** attempted to automatically renew the server in question in good faith to honor agreements with our customer, however, our customer's financial institution declined payment. GoDaddy sent multiple notices post-expiration to our customer.
Our customer contacted our Care Staff on February 9, ****, because they were not receiving the 2FA code needed to access their account. They asked for us to put their site back up for two more days, at which point they would be able to renew the server. Our Care Staff incorrectly advised our customer that we added those two days and their site would be back up soon.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and have successfully connected with them to address their concerns. We have renewed their server for one month as a gesture of goodwill for their experience and will continue to work with them to resolve their account access concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I WAS CHARGED $1984.19 FOR A WEBSITE BUILD WITH A 30 MONEY BACK IF NOT SATISFIED. I DID NOT LIKE IT. IT WAS AWFUL WAS NOT EVEN FOR MY BUSINESS. I WAS CHARGED ON 12/13/23. I ASK FOR MY REFUND ON 12/28/23. I WAS REFUNDED $1289.65. I HAVE CALLED OVER 20 TIMES AND HAD ON LINE CHATS FOR THE REST OF MY REFUND. I HAVE BEEN GIVEN A CONF # ******** FOR $507.41 BUT HAVE NEVER GOTTEN IT. EVERY PERSON I TALK TO AT GO DADDY TELLS ME THEY ARE GOING TO TAKE CARE OF IT. I HAVE BEEN HUNG UP ON OVER 5 TIMES AND NO CALL BACK. AT THE BEGINNING OF THE CONVERSATION THEY SAY IF WE GET DISCONNECTED I WILL CALL YOU RIGHT BACK. WELL THEY DO NOT. THIS COMPANY IS A JOKE. THEY TAKE YOUR MONEY AND DO NOT GIVE IT BACK.Business Response
Date: 02/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 12, 2023, our customer purchased M365 Email Professional, a domain with Domain Ownership Protection, and our ************** Services (WDS) for three years. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), using GoDaddys Websites + Marketing product as the hosting of the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.
Our WDS team worked with our customer to the best of their ability to design the site our customer desired.
On December 28, 2023, our customer requested to cancel and refund their products. The WDS agent who assisted only canceled and refunded the site builder, but left the email and domain active.
Starting on January 5, ****, our customer contacted our Care Staff numerous times in an attempt to receive a refund for the remaining products in their account.
On February 8, ****, our Care Staff processed the remaining refunds for our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and has successfully connected with them. We have come to an amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 02/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************
Initial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Due to recent hacks to my social accounts I added a 2 factor authentication to my GoDaddy accounts (2 emails and one domain).A little while later I lost access to my old phones authentication app. While I could check my email I could not access my account dashboard. Unbeknownst to me the app didnt stop hackers from getting into my email so I alerted the company, who told me that I had to go through an identity form process and submit my state ID. I did, but they were not satisfied with my ID alone they wanted me to send over email (unsecured) a selfie of me holding my drivers license. I tried waiting until my account expired 1/31/2024 to automatically close the account but fell prey to their grace ******* every time I called the guide said they couldnt assist me with getting the hacker out because they said they had no access to the account. Well thereafter I submitted the selfie through their online portal (secure) and waited 72 hours and still have no access to close this account. They have provided no assistance whatsoever. While they keep sending bills to my payment email address (sh******aol.com); of which I can access. I can see the hacker has made himself the administrator on my account via the account recovery option for a password reset. This has been going on since December 2022. I have at least two ART numbers. One is ART-****** The companys actions and or inaction is very damaging as it is my business email associated with my domain name.Business Response
Date: 02/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 24, 2023, our customer added Two-Factor Authentication ***** to their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On December 14, 2023, our customer connected with our ************* Team for assistance accessing their account. Our Staff correctly informed them of the process to remove 2FA, which can be found here: ***********************************************************************
Between December 14, 2023, and February 7, ****, our customer submitted multiple requests from multiple email addresses to our Account Recovery Team (AR) to remove 2FA from the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, GoDaddy has a vetted process to aid in removing 2FA. In addition, GoDaddy takes account security very seriously, and our AR Team has actively responded to our customer with requests for legible documentation.
We encourage our customer to continue working with our AR Team via a singular email address.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The domain belongs and is supported by GoDaddy but they will not do anything to refund the fraud that purchased it and created a website about me that includes slander, lies and extortion. I have sent all of these files to them but they continue to just not accept any responsibility and will do nothing to support me who has been a good standing customer with over 20 products with them for well over ************************************************************ with this case and have to hire legal now to get anywhere. My health has been compromised, my business and my reputation. This has been going for over 2 years.Business Response
Date: 02/07/2024
Thank you for the opportunity to address the concerns of the complainant.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
While GoDaddy is the registrar of record for the domain name danettereid.com, we have no affiliation with its current registrant or any associated business.
According to a public network lookup, the domain points to the ** address 34.174.49.51, which is managed by the company ****** Cloud Platform. The complainant may wish to contact this hosting provider to determine if they have policies to address their concerns.
As a courtesy, we have located the following abuse-reporting location for ****** Cloud Platform:
*******************************************************************
Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:02/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used GoDaddy to process a customer credit card payment for my small business. It has been over 4 months and they have refused to release my funds.Business Response
Date: 02/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 16, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?On November 2, 2023, our customers transaction was flagged for review by our Verification Team and payouts were disabled. As a result of the review, our customer was informed that ********************** Payments would not be able to provide services to them due to risk factors.
Reasons why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: *****************************************************************************************************
Our customer was provided an option to have ********************** hold the funds in reserve for 120 days pending a chargeback window or to have the funds refunded to the cardholder.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
On February 7, 2023, the funds in question were released to our customer's financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy shut my website and email off and locked me out of my account overnight without warning due to a routine card and email expiration on my annual renewal date of 01/31/2024. GoDaddys support software crashed during each interaction with their support team so I was unable to receive effective assistance and GoDaddys Account Recovery Team are now unresponsive after providing all necessary documentation to regain access to my account. I pay around $20 annually to use the domain name spencerbagley.com.GoDaddy did not inform me they had shutdown 100% of my services and I instead had to hear it through a prospective employer. Most businesses will warn you of an expiration and give you time to remedy as this is a highly common occurrence, especially after being in business together for well over a decade. After four days of repeatedly contacting GoDaddy and providing the relevant documentation to remedy this I am no longer receiving responses from GoDaddy and am still 100% locked out of all services. I have not been told if the process to regain my account has even begun on their end. I am also unable to switch my domain name to another company while GoDaddy refuses to communicate with me, as I would need access to my account to do so. In the meantime I am unemployed, in the middle of a job search, and unable to communicate or show my portfolio to prospective employers while my services are down. Ive been a loyal and on-time paying customer to ********************** for around half of my life so I do not understand the nefarious treatment.Business Response
Date: 02/13/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 31, ****, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer, however, their financial institution declined payment. GoDaddy sent notification to our customer to inform them of the failed billing attempt and informed them action was required to avoid loss of service. GoDaddy made another attempt to renew the domain name on February 4, ****, which also failed. GoDaddy again sent notice to our customer to inform them.
On February 4, ****, our customer submitted a request to *********************** Account Recovery Team to update the email address associated with the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 8, ****, GoDaddys Account Recovery Team updated the email address on file for the account in question, per our customers request. Our customer has since accessed their account and transferred their domain name registration away from GoDaddy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the ***** GoDaddyInitial Complaint
Date:02/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Working with GoDaddy for over 10 years - was very happy! - - - until today. Last January I had them upgrade my simple 5 page painting website for about $1800.00. Extremely happy with outcome. Was paying monthly on hosting on top of monthy payment for the webdesign. Noticed today that the site was not up. I contacted customer service. I was told that the payment they were processing was connected to my old site (which was just supposed to be just forward to the new site (different web address which I remember when discussing with the original setup team. Appears the forwarding issue was crossed somehow. And caused new site to be shut off. They did send email in Dec. concerning hosting on my primary site expiring. I missed it (my fault), but after paying $1800.00. I am being told that it was comletely deleted and no digital copies anywhere - after less than 2 months. Totally unacceptable - no copies with the web design team? Can't say Id recommend them again. Best part still paying on original web design work that no one has.Business Response
Date: 02/08/2024
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 9, 2022, our customer purchased a ********************************* for a one-year term. This service enlists GoDaddy's ************** Services Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress (***) hosting.
On November 9 and 18, 2023, our customers *** failed billing.
On November 22, 2023, our customer contacted support regarding their website being offline. At that time our customer chose to renew the *** monthly.
On December 9, 16 and 29, 2023 our customers *** again failed billing. Email notifications were sent on December 9, 19, and 28, 2023 informing our customer action was required to avoid loss of service. No action was taken, and the *** was canceled on December 29, 2023.
Per our terms of service, it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.
On February 2, ****, our customer contacted support regarding their website being offline. Our customer was correctly informed that ********************** no longer possessed content that could have been used to attempt a restore of their website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we are unable to recover the website content associated with their ***.
Our office attempted to contact our customer via phone. Unfortunately, we were only able to leave a voice message. If our customer wishes they can reach our team at ***********************************************. We will look forward to connecting with them to address any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:02/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired GoDaddy to create a website for me. The service was misrepresented to me from the start. They said the website would be ready in 2-3 days, then it turned into 3 weeks. After many calls and correspondence with GoDaddy representatives based in foreign countries that could not speak English, the website turned out to be of very poor quality as I expected. I communicated changes I wanted made to the website to GoDaddy and they refused to make the changes. After going through weeks of this terrible process only to receive a website that did not make sense, I requested a full refund of my money. They denied my request and said they would only return a portion of the amount I paid. I would like my money returned to me in full for this poor and misrepresented service.Business Response
Date: 02/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 9, 2024, our customer purchased our ********************** and hosting services for a one-year term. This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Websites + ********* product as the hosting of the site. Customers must submit information, including images and text for the website, to our **********************s team before the site can be built.
This purchase also included GoDaddys ********* Services Basic for a three-month term, giving our customer access to on demand maintenance and updates to allow them to improve their website as needed.
Between January 9, 2024, and January 29, 2024, GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs. On January 29, 2024, our customer requested a refund of their purchase.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 30, 2024, a member of our **********************s Management contacted our customer to discuss their experience. During this interaction they issued a partial refund in accordance with GoDaddys Refund Policy, which can be found here: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyCustomer Answer
Date: 02/05/2024
GoDaddy did not perform the services outlined in the agreement enclosed by the business. As such, I request a full refund of my money.Business Response
Date: 02/12/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response. A member of our ************** Services connected with our customer and issued a partial refund.
We respectfully decline our customers request for a full refund. They have been provided with a partial refund in accordance with GoDaddys Refund Policy, which can be found here: **********************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***************************;
Office of the *** GoDaddyCustomer Answer
Date: 02/16/2024
I never acknowledged or accepted the terms mentioned by GoDaddy in their prior response. Furthermore, if I had, there would be a breach of contract as GoDaddy did not perform the services I paid for.
This is fraud on the most basic level.
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