Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received emails telling me that my domain names would need renewal by 7/22/23. I entered in a new CC on 7/21/23 (I have the email confirmation). Today I got an email telling me that my 2 domain names that I have been paying for for quite a while were canceled. They simply disappeared. When I called I was politely screwed over. Basically I had to pay $100 for each domain name to be placed back under their care and back into my ownership. Somehow the new CC I entered was only a backup card and not a primary one so it wasnt used as a backup for the expired card. This is total BS. Im quite sure a lot of revenue is generated this way by basically holding peoples domain names at ******. What should have happened was that my new card that I entered as a backup would have been used as a backup. I am not at fault on this one. The customer service I received very politely did absolutely nothing to help me. I want my $200 back.

  

  Business Response

  Date: 09/12/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 25, 2023, per our customer's account preferences, ********************** attempted to automatically renew the domain names in question to honor agreements with our customer, however, their financial institution declined payment. GoDaddy made additional attempts to renew the services on June 28, and July 5, 2023 and both attempts failed as well. Multiple notifications were sent to our customer to inform action was required by them to avoid additional fees and potential loss of services. Account management is a customer responsibility.
  
  As our customer did not renew the domains in a timely manner, they became subject to a redemption fee, as outlined in the following help article: *******************************************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While our customer may have updated payment information within their account, the changes were done after GoDaddy had completed its automatic renewal attempts, as described in the help article referenced above.
  
  Although we empathize with our customers frustration, the redemption fees are non-refundable, per GoDaddys Refund Policy at ***************************************************/refund-policy.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged my card under REALINVESTING.NET in August 21, 2023 and then again today 9/5/2023 for $7.95. I do not have services with them, They cannot find me in their system, however, they claim I may have forgotten an email address I registered with. This bank account is barely 3 years old as I have moved states and switched banks in the last 3 years. I do not have email addresses I forget about and put my brand new account information on. It is not a lot of money, however, it is the principle that this is fraud and they are minimizing it by trying to victim blame. I want my $12.09 back,

  

  Business Response

  Date: 09/11/2023

  Thank you for the opportunity to address the complainant's concerns.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer.
  
  ********************** does not provide registration or hosting services for the REALINVESTING.NET domain. Likewise, GoDaddy has no affiliation with the specified  domain name or business.  If the complainant is being charged by the business associated with the REALINVESTING.NET  domain name, we suggest that they contact the appropriate business entity to address their concerns.
  
  Our office has been unsuccessful in connecting with the complainant using the information they provided. Should the complainant believe the charges in question originated from GoDaddy, they may provide any corroborating information for review to ************************************************
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 10th, 2023 I registered for a domain and the amount was charged to my card, then on august 17th, 2023 my card was charged again. After seeing that go daddys product was not user friendly, I attempted to get in touch with them for a refund through several different people, none with the same answer and wasting hours of my day. I was able to finally get the august 17th charge credited back and they are now saying that the august 10th charge is outside their required 5 day window for refund but are not accepting responsibility that we tried to resolve it by then but we kept getting the run around. How is this company still in business? This has to be one of the worst customer experiences that I have ever had!!

  

  Business Response

  Date: 09/08/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On August 10, 2023, our customer registered a domain for a ****** term and bundled our Websites+Marketing (***) site builder tool, and M365 email plan for 1-month. A free trial of our *** was also initiated by our customer on this date.

  On August 17, 2023, the free trial was auto-renewed in accordance with our customers account settings.

  Our customer contacted our Care Staff via chat on August 18, 2023, but our staff stopped receiving responses and were not able to resolve our customers concerns.

  On August 31, 2023, our customer contacted our Care Staff again and was properly advised that their domain registration, monthly ***, and monthly M365 were not eligible for a refund in accordance with our Refund Policy that can be found at: ***************************************************/refund-policy. As the renewal mentioned above had taken place within the last 30 days, it was eligible for a refund. As a result, it was canceled and refunded.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customer and their experience. With that being said, our Care Staff has properly advised out customer on the refund eligibility of their products.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy is holding my business account hostage. I recently tried to update my forgotten password. And was informed that I need to provide my state ID to meet my request. Not releasing personal information to any 3rd party. I've been a victim of cyber hacking. I applied for a New SS number and driver's license. My iPhone was hacked one year ago. nothing but hell! GoDaddy refuses to acknowledge my concerns. Instead, I was offered one alternative. Re-activate an old domain/office 365 email that I do not want. This email is attached to my main GoDaddy account. The irony in this is GoDaddy claims they don't know it's actually me making the request. BUT if I give them my credit card and pay for the service I don't want. then I can bypass giving them my ID. I am asking for help to pull my account. I need access to my domains.

  

  Business Response

  Date: 09/07/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  The email in question was created by our customer on August 9, 2021, and automatically renewed annually in accordance with our customers account settings.

  On May 17, 2023, our customer updated the email contact information on their GoDaddy account to the above mentioned email address.

  Per our customers account presences, ********************** did not automatically renew the domain tied to the address in question. On July 20, 2023, the domain expired.

  The email plan expired due to failed billing on August 9, 2023, and was removed from the account on August 29, 2023.

  Our customer contacted our staff on September 1, 2023, seeking assistance with updating their GoDaddy account password. As the domain and email address associated with the account expired, they were no longer able to receive account notifications including password reset emails.

  Our staff correctly advised our customer to go to changeupdate.com to initiate our account recovery process. The other option provided as a way to bypass our account recovery process was to reestablish the old email plan by renewing the expired domain and purchasing a new email plan. Our customer declined to pursue either of those options.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office understands our customers concerns. With that being said, GoDaddy has well-established procedures in place to ensure that the authorized owner regains access to their account. We encourage our customer to go to changeupdate.com to initiate the account recovery process.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with GoDaddy and im asking for a complete refund for the TWO charges of $382. I asked for them to cancel all of my accounts and please refund me. Ive requested this for the past 2 weeks. Its unfair that their program isnt clear and there is no warning if you accidentally have a different account.

  

  Business Response

  Date: 09/10/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On August 21, 2023, our customer purchased **********************'s Websites + Marketing Commerce Plus plan via an online transaction for a one year term.  Websites + Marketing (***) is a do-it-yourself website builder platform. 
  
  On August 27, 2023, our customer purchased a second *** plan, also for one year, and via an online transaction. 
  
  Both *** plans were subsequently cancelled and eligible for refunds per our Refund Policy. 
  
  ***************************************************/refund-policy
  
  Between August 29, and September 5, 2023, our customer attempted to contact our Care team to request refunds of both transactions, however, each time, they disconnected the support chat before our Guides could process the refund. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has processed a full in-policy refund for both transactions.  Our customer can expect to see the funds post to their original payment method within 3-5 business days. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago I contacted GoDaddy, pertaining to my email. Without any changes made by myself, I started to get an error message once I reported an email as Phishing (Questionable URLs detected in message). It has been happening from any of my paid emails and the messages from them all are going to my professional email of **************************** They informed me they were creating a ticket and it should be resolved shortly by the IT department. Moving forward to now I am unable to reply to emails in my junk folder. I have contacted GoDaddy several times requesting a return call from a supervisor, without a response. The first issue has not been resolved and now I have a new problem. It doesn't happen from my free emails and I am not going to tolerate it happening from an email that I pay for. If GoDaddy isn't able to resolve my issues I will need to take my business somewhere else.

  

  Business Response

  Date: 09/06/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On April 18, 2023, our customer contacted our Care Staff regarding an error message they received from their M365 email. The error was forwarded to our staff who then updated our customers DNS. Our staff asked that our customer contact us again if the error continued. Our customer contacted us a couple of days later, but they were not able to verify account ownership and as a result, our staff was not able to assist.

  Our customer contacted us on August 18, 2023, because they received an error when trying to report spam. Our staff worked with them to the best of their ability to resolve their concerns but were unable to with the information provided.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office empathizes with our customers concerns and will continue to work with them in an attempt to resolve their concerns amicably.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to GoDaddy change of policy and are no longer providing a certain eMail services, my current subscription to two eMail services had to be cancelled mid period. As I already paid for the full one year, I was *********** receive a refund for the unused period. GoDaddy acknowledge my entitlement and provided In-Store Credit yet, and despite repeated promises, they did not apply this credit to my bank account. All my communication with GoDaddy customer service agents, and as much as they tried their best effort to escalate and resolve the situation, they were unable to achieve any results.Please note the refund amount of $159.28 is in ********** dollars.

  

  Business Response

  Date: 09/06/2023

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  On March 26, 2023, our customer manually renewed their Office 365 Email Essentials (EE) plans for one year.
  On July 7, 2023, our customer was provided a one-time out of policy refund to in-store credit (ISC) for their EE due to technical issues.
  On July 13, 2023, our customers ISC was reversed, and the funds were sent back to the original payment method.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We apologize for the inconvenience this has caused. We have confirmed that the refund in question has been accepted by our customers bank and have provided our customer with the necessary information to track down the funds.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ********
  Office of the ***** GoDaddy

  Customer Answer

  Date: 09/06/2023

  Dear Sir/Madam.
  I am not sure what Ms ****** refers to. The fact of the matter is that I DID NOT RECEIVE THE REFUND!!!

  I was a GoDaddy customer for many years using their POP email service. On 03/26/2023 I renewed two services and paid in full for one year period. On 07/01/2023 GoDaddy, on their own desecration, ceased to provide this type of service which triggered the cancelation mid term and the request for a pro-rata refund.

  Ms ****** asserts We have confirmed that the refund in question has been accepted by our customers bank and have provided our customer with the necessary information to track down the funds.
  The information I received by email today After further investigation, I have found that your bank has accepted the refund that we submitted for $159.28. The *** number for this transaction is ***********************. You can provide that to your bank to track down the funds did not provide a date of the transfer or any banking information which are essential to support any tracking of the funds.Furthermore, the recipient bank cannot trace fund that they did not receive!Any investigation MUST be done by the sending party thru their bank.

  Thank You.
  

  

  Business Response

  Date: 09/11/2023

  Thank you for the opportunity to address our customers additional concerns.
  On July 13, 2023, our customers In-Store credit was reversed and refunded back to the original payment method. If our customer does not recall which payment method was used, here are instructions on how to access their order history and review the payment method. **********************************************************************************.
  Additionally, we recommended our customer request to speak to Tier 2 support at their bank as frontline representatives with the bank are often not familiar with ****.
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  Kindest regards,
  ********
  Office of the *** GoDaddy

  Customer Answer

  Date: 09/14/2023

  Dear Sir/Madam.

  Thank you for your message.
  

  ****** is playing a very unprofessional silly game.

  Despite my repeated request she refuses to provide the details of the account to which the fund been deposited.

  ****** keep asking me to talk to tier two of my bank customer support yet, my bank says they cannot trace monies they never received.

  WE MUST GET THE BANKING DEPOSIT DETAILS TO ASSERTAIN IF THEY ARE CORRECT!!!!

  I STILL DIDNT GET THE REFUND
  

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy blames everyone they can except GoDaddy; we must PAY ALOT to start over, it is unethical, unprofessional and 3 years of prior issues.Sent To GoDaddy: It is clear the full array emails sent are ignored such as Wordpress response to transferring our account as per your recommendation!!!!! Ignored. Unfortunately, your content is on a platform that we don't yet support. Try Building a new WordPress site instead.I asked for two things 1. Since your theoretical support system is a failure post news in a timely manner to lol we can change 2. Because we cannot change as per Wordpress statements supported by other web designers, we must not lose our efforts to save lives waiting on these ghost teams.REVIEW, causing client so much harm over these years(replaced dead kids with offices, replaced videos, replaced words that hurt moms, changed names, removed our most important details, proven hacking then reducing security, list bank account to to this hacking, lost thousands in donations, unhappy people when words change, pictures vanish, news 3 months late while paying for site et., paying fir unused unknown email, inaccessible email, blaming 3rd parties like ****************** Wordpress, and me for these GoDaddy errors, intent changes of GBI then removed details, scrolling errors, pictures not with correct photo, left out legal aspects, changed our access, et)), as reviews prove WE are NOT alone. From your repeat statement I say if they could - they would but instead teams truthfully say they cannot - so escalate to someone that can, wil and/or has authority. Youre pleasant but rarely does help arrive without destruction after we speak.Conversations with departments you suggestNEVER have authority to FIX GoDaddy failures: Direct Per each team you refer me to not push the one that fixes GoDaddy mistakes or nonworking

  

  Business Response

  Date: 09/04/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our office has made significant efforts to assist our customer with their various concerns over the last several years. 
  
  Despite these efforts, they have consistently refused to work within our processes and policies.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer has been repeatedly advised, most recently on August 25, 2023, that they need to work with our ************* team to address their concerns.  Our Care team is available 24/7 and can be reached using the link below.
  
  **************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 09/04/2023

  goDaddy did try, but each attempt creates new errors, and now these do not allow transfer as recommended.  To date there is no reply as to Wordpress issues, missing news that ****** was to help in June, and immediate new issues after filing.  The team suggested still denies their ability to fix GoDaddy errors.  What is a client to do when referred back to departments without ability to help, and now no means to transfer?  Blaming all but GoDaddy is tyoically the answer but staff shares my actual concerns, as do reviews.

  

  Business Response

  Date: 09/10/2023

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. 
  
  A recent audit of our customers account indicates that their tendency is to contact our Office prior to making any effort to connect with our Care team.  Our Office is a small team that handles escalation management, and we are not equipped to provide Wordpress support. 
  
  Our Care team is available 24/7 and has access to tools and resources that our Office rarely uses, so by contacting our Office for support issues, they are extending the amount of time it takes to review and diagnose their concerns. 
  
  Our customer is encouraged to work with our Care team and give them the opportunity to assist with their Wordpress concerns. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the *** GoDaddy

  Customer Answer

  Date: 09/20/2023

  this did not allow attachment of my letter, but please note (your word allowance is to short for details). 1.  The office of the **** ****, swore that he would help in transitioning from GoDaddy to another provider. To date there is no response to this question since Aug
  2.  In the letter, their own departments declare it is up to the **** not their department given the type of issue.  I call to get hung up on, or left on hold for hours. See prior copies submitted.  3. On the helping situation I was told in May -Sept, that ****** would get back in touch, not.   I have followed their guidelines, and as **** is fully aware, this is not a possibility.  4. if we stay the **** needs to respond as **** promised, and ****** agreed, without costing us a fortune in rebuilding,  5. . Each time they fix some thing they delete vital info, of course I escalated. in addition they referred me to the 365 he could do nothing about the ??? email charges.  This  has been a concern for three years.   If **** and his team are truly the office of the chief executive officer, then they should correct the issues.
  GoDaddy is totally evading the situation in responses to you guys, as they need to follow their own **policies**, their own **advertising** (sent you a copy), as transfer was their idea (**** agreed that they could not fix our issues). As of this date, I cannot transfer because of GoDaddy.
  Options: 
  1.  transfer website, at their cost due to mounting issues of GoDaddy (numerous emails indicate that they refused to respond)

   2. Offer paying to build WordPress site, since they cannot use GoDaddys (numerous emails that indicate refusal to respond)

  3. Stay with GoDaddy fixing the logins (sent screenshot from their own website ), stop blaming again, myself, ****************** WordPress, , add Jun *********** as promised, and stop removing items when another is fixed. Ignore typos

   

   

• Initial Complaint

  Date:08/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have access to my godaddy account using my user name and password, however due to the fact that I have the account on auto renewal I don't log into that often, there is an old email and phone listed on the account that I no longer have access to. The email is ************************** the domains on the account are ************************, ***********************, and a****************** I am trying to get my ******************************* set as the email on the account, however, ********************** is refusing to reinstate my account, yet let me access my account by phone and are still charinging me and taking my money, but refusing to give back account access as they say the name on the account doesn't match. The user name is *********, the email on the account is ************************** the email Im tying to switch to is *******************************, I sent my drivers license to them showing my name, along with my ** card, and Pin for the account, and still they refuse to give me back access to my account. This is causing constant loss of business as they continue to refuse to reinstate my account.

  

  Business Response

  Date: 09/01/2023

  Thank you for the opportunity to address the concerns presented by the complainant.
  
  On August 21, 2023, the complainant submitted a request to GoDaddy's Account Recovery Team to update the email address on file for the account in question. When the email address associated with a GoDaddy account is no longer accessible, GoDaddy has a vetted process that allows account holders to submit a request to update the email address on file. This process can be viewed at the following link: **********************************************************************************************************
  
  Unfortunately, in this instance, the name and photo identification submitted by the complainant do not match the name listed as the account holder for the account in question. Options the complainant may wish to consider are:
  If they used a nickname or alias when creating this account, they can reply to our Account Recovery Team specifying that name.
  If they have legally changed their name, they can reply to our Account Recovery Team with documentation to support this. Examples include (but are not limited to) a marriage license, divorce decree, or court order.
  Otherwise, we will require a government-issued ID in the name of the Account Holder
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards,  
  
  ****
  Office of the *** GoDaddy  

  Customer Answer

  Date: 09/13/2023

  Their answer is the exact problem 

  
  

  They say there is a fake name on the account and will not give back ownership of the account until we give them the fake name. The issue with this is that if they state a fake name is against their terms of service, then we are not going to play along with giving and guessing a fake name.

  
  

  The username of the account is *********, the email on the accounts is *************************

  
  

  The email it is supposed to change to is this one ******************************** which is a domain on that account with godaddy that we can’t access to change its host. Same with all of our accounts. 

  
  

  That combined shows that the account is owned by myself ******* ***** they were giving my drivers license. I have the ability to log into this account but because I do not have access to these old emails and phone numbers I can’t update the account.

  
  

  As they are refusing to give me access to the account until we give them a fake name that we don’t know, that should never have been set up on the account. We are paying for a service that we can’t access.

  
  

  Therefore, we are stuck in a loop with Go Daddy with complied with sending all the required government documents, but until we give them the fake name, they will not give us the account will the fake name is not the owner of the account. 

  
  

  ******* *****
  ********** *********** * ******* *********
  ********* ********** ********** 
  ****** ************* 
  **** ****
  ************
  
  

  
  

  

  Business Response

  Date: 09/18/2023

  Thank you for the opportunity to address the complainant's additional concerns.
  
  We stand by our previous response. Unfortunately, in this instance, the complainant's name matches no name associated with the account in question.
  
  We have previously advised the complainant regarding their options to move forward. 
  
  Thank you again for the opportunity to address the additional concerns presented by the complainant.
  
  Kindest regards,
  
  ****
  Office of the CEO – GoDaddy

  Customer Answer

  Date: 09/26/2023

  The Godaddy is required to provide proof. 

   

  Example, 

  Account User Name = *********

  Account First Name = *******

  Account Last Name = ???????

  Billing is done through ****** = ******* ***** and ******************************* (a domain on the account)

  Account Username with domain ************************ = *******************************

  Email on file with account to be removed = *************************

  So there is more on the account that does point to ******* ***** than whatever they say is there. 

  Only thing on the account that doesnt match is last name. So again, their statement is false, there is more on the account that the owner is ******* ***** which I provided clear documentation proving I am that person. Further, they are not taking into account the possibility of autocorrect or miss text as the error for the name. So by providing an EXCUSE that false name violates TOS and then state you must provide the false name, LOGICALLY does not work. Now, if they do not restore account access, then I will claim Fraud, for all payments received on this account if they state I am not who I say, meaning for the past 8 years, they would have to refund all payments charged to ******* ***** if this is not my account. Their choice how this plays out. 

• Initial Complaint

  Date:08/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy processed close to $4,000 of sales for my company through GoDaddy credit card processing. They have admitted they do not suspect fraud, they have also admitted none of my customers are requesting a chargeback. They verified my business prior to my using the service, and now they are refusing to release my funds until they are done "verifying" my company! This so called verification should have been completed prior to allowing me to use the service. They have requested information that is not (in my opinion) related to credit card transactions, Please see below email from them.To expedite this evaluation, please include all the following material: Detailed Invoice/contract that includes services/products rendered and cardholder name, phone, email, and billing address for $900.00 transaction (card ending in ****) Please provide proof of purchase for the yacht, insurance, and registration information ************* Statements and Previous processor statements that include chargeback and refund rates?for the past three months How do you reach your customer base? (Provide your social ********************** links, and any marketing material) Thank you in advance for providing the required information. We will get back to you shortly with an update, via email. Kind Regards,***** | GoDaddy Payments Team As you can see, most of what they are requesting is ridiculous. I have provided them with all of this information, against my better judgement, and they still have not released my funds! These transactions date back to August 23rd, and all they say is to be patient while they verify. I believe this tactic of "holding" my funds is illegal, or at the very least, unethical. Small business relies on prompt funds release and this is damaging my business! Please help.

  

  Business Response

  Date: 09/06/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 28, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously.?In certain situations, GoDaddy may request financial documentation to support a business's financial health and credibility. Our review process is standard across the payment industry and documents are securely submitted through a restricted access and secure case management system.
  
  On August 24, 2023, our GoDaddy Payments Team placed our customers deposits on a temporary hold and sent them an email requesting documentation pertaining to their business.
  
  Our customer reapplied with the requested documentation on August 29, 2023.
  
  On August 30, 2023, our GoDaddy Payments Team lifted the hold on our customers deposits and processed a payout of their funds.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office empathizes with our customers experience and confirmed with them that their payout has been completed. We have shared their feedback with the appropriate management team internally to improve our service levels in the future.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy