Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoDaddy.com LLC has 9 locations, listed below.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my account for over 15 days, I have contacted customer support at least 10 times with the final outcome being the call dropped. My business is losing money every day without the updates needed to my website.

  

  Business Response

  Date: 11/11/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  Our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.

  On October 25, 2022, our customer submitted a request to remove 2FA from their account.

  Our Account Recovery Team replied to our customer on October 30, 2022, asking for additional information. Our customer replied that same day to our Account Recovery Teams request.

  On November 7, 2022, our Account Recovery Team asked for additional information as the address on the ** provided by our customer did not match the address listed on the account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddy takes account security very seriously and has well-established procedures in place to assure that the authorized owner regains access to their account.

  Our office empathizes with our customer and encourage them to continue to work with our Account Recovery Team to remove 2FA from their account. We have also asked our customer to let our office know when they have replied to our Account Recovery Team so that we can have their request expedited.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T. 
  Office of the ***** GoDaddy 

• Initial Complaint

  Date:11/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday Nov 4, my email stopped working. I contacted Godaddy on Sat Nov 5. I learned my email was not working because of my account was not set up for auto billing. I received 0 notices about the renewal. I also learned my account email is set up on an old account that no longer works because of the prior changes made by Godaddy. It took 30 min to get to a rep and then we were disconnected. He did not try to contact me. I tried calling back and the wait time to talk to someone was 1 hour. I tried chat but that was not successful. In the end, Godaddy has a habit of not reminding customer when items renew and then the customers are basically forced to pay them to keep items running. I want Godaddy to contact me to enable me to have access to my account and to waive the fee for this year.

  

  Business Response

  Date: 11/10/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On November 4, 2022, our customer's Email Essentials plan was canceled after multiple failed billing attempts. 
  
  On November 5, 2022, they contacted GoDaddy's ************* and renewed their email plan for an additional year.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy attempts to reach out to customers regarding our attempts to process the auto-renewal of their products. Unfortunately, in this instance, our customer has an invalid email address associated with their GoDaddy account, and we could not contact them using that address. To avoid situations like this in the future, we suggest they update the account profile associated with their account, and they can find instructions in this link: https://www.godaddy.com/help/update-my-godaddy-account-profile-27250
  
  
  We also appreciate our customer's candid feedback about our service levels and will ensure our Care Managers review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Furthermore, we are prepared to provide our customer with a six-month renewal of their email plan as a one-time courtesy at no cost to them. If they elect to accept this offer, they can email this team ***************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  

  
  Kindest regards,
  ***********
  Office of the ***** GoDaddy
  

  
  

  Customer Answer

  Date: 11/10/2022

  Hi,

   

  That is the issue.  The reason for the invalid email is because of godaddy.  They changed items.  They switched to MS360.   The current invalid email was associated with my Godaddy account and i should have been told that email would not longer work withthe changes to my account.  Therefore, i am locked out of my account and cant make changes.  After spending 2 hours trying to fix items, i gave up trying to work with a company that does not know its own systems.   Therefore, you have not held up your support of my account. Any blaming me for the issue is 100% silly.  Go back and look at the data instead of blaming me. 

  Godaddy has the option of fixing the issue and contacting me or I will stop doing business with you.     I have been with you for 17 years.  

   

  thank you, 

  Stephen 

  

  Business Response

  Date: 11/15/2022

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  Furthermore, our Email Migration Team has made multiple attempts to connect with our customer to address their additional concerns. That team remains available to work with our customer. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy
  
  

  Customer Answer

  Date: 11/17/2022

  Hi,

  i do not accept.  I have spent too much time fixing it myself.   GoDaddy did nothing.

   

  As far as contacting me, a rep called from a number and did not leave a message.   I only figured it was Godaddy by asking once he emailed me.  He did not have a direct number for me to call back.  So this is type of stunt Godaddy pulls and then says they tried contacting the customer.  

  So once again, they are putting all the burden on the customer. and being quite ****** in their clams.  So i stand by request. 

   

  Stephen 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, 2022, my former employee, ***********************, hacked into my email, without my authorization, and transferred the domain ownership of http://www.************ to his new company, which is a direct competitor of mine. I am the sole owner and only officer and managing broker of ***** *********** and I am the rightful owner of www.********. I am requesting that this domain name be returned to me. My email address is ************************* My phone number is ************. Attached are supporting documents. *********************** also illegally transferred telephone number ************, to his new company, but we have restored this number to ***** ***** **** Even though *********************** has been using ************, I am continuing pay the bills. It appears now that ************ is no longer active, but I am still paying fort he domain name. I paid the last bill in October, 2022. Please see where ********************** has been paying the bills. Our business address is *************************************************.

  

  Business Response

  Date: 11/06/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  This office connected with our customer on Friday, November 4, 2022 to discuss their concerns.  For their security, we require additional information from them before we can disclose any information about the history of the domain in question.  
  
  Our customer has been sent an email outlining the steps they need to complete, and we will remain available to assist them.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a business back in 2009 and have held my domain name at GoDaddy since that time. It's a very successful business. I have also used GoDaddy's email services for that same domain name. The domain has always been set to auto renew. However, with the most recent auto renewal for 2022 instead of auto renewing it, GoDaddy sold the domain at auction without my knowledge or consent. I have always had a working credit card on file. It was charged for another domain as recently as July 5, 2022. I confirmed with my credit card company no attempt was made to charge the credit card. The billing error was made by GoDaddy. Now I no longer have access to my work email or my website. GoDaddy is depriving me of my livelihood. My domain is out my hands and is being used for malicious purposes. I have sent numerous emails to the GoDaddy grievance department, but haven't received a response. It seems it's not just me this is happening to. Based on all the complaints on BBB, Reddit and hearing about this same thing happening to other people I know in my area, GoDaddy appears to have a systemic blatant disregard for their customers well being.

  

  Business Response

  Date: 11/04/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  The domain name in question expired on August 24, 2022. On August 25, 2022, per our customer's account preferences, ********************** attempted to automatically renew the domain in good faith to honor agreements with our customer; however their financial institution declined payment. GoDaddy made additional attempts to renew the domain on August 29 and September 5, 2022, which also failed. Following each failed billing attempt, GoDaddy sent a notification to inform our customer that action was required by them to avoid loss of the domain name. Account management is a customer responsibility.
  
  Our customer did not contact our Care team until September 29, 2022 and was properly informed that another party had acquired the domain.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The domain correctly followed the normal expiration life-cycle, as described in the GoDaddy Help article found at https://www.godaddy.com/help/what-happens-when-my-domain-expires-609 and was ultimately canceled for non-payment.
  
  Since its cancellation, another party has acquired it. While we empathize with our customer, ********************** cannot return the domain name. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.  
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 11/04/2022

  I do not accept GoDaddy upheld its agreements with customer in good faith & honored its terms of service. GoDaddy & **** are both members of account updater. If GoDaddy was unable to process first charge, as stated, a second billing attempt should have been to charge credit card on file ending in ****. No attempt was made to charge. It has been confirmed by the credit card company. GoDaddy added a new feature "business protection". I was never informed about the protection service; it was not applied to my account. The domain renewal price I had been paying every year should have included this protection as the cost I paid was higher than amount advertised for additional protection service. I was not aware of the service. Additionally, GoDaddy claims my admin settings were set to be 'no contact', however GoDaddy also claims an email was sent informing me to avoid loss of the domain name. But I didn't receive it. Numerous emails were sent for other domains with the subject line 'URGENT' and 'Final Notice' in addition to other emails. None like that were sent for the domain sold. This is inconsistent. If my admin settings were set to 'no contact' as GoDaddy claims I wouldn't have received any emails. I also never received a call or a text message about this billing issue. Had I received notification I would have contacted GoDaddy immediately. GoDaddy breached its agreement to respect, acknowledge, and protect the duly registered and extremely valuable opendoorleasing.com domain name. The sale disabled a valuable domain running a successful business and recklessly making it available to malicious actors. GoDaddy is responsible for actively resolving their error by working with the party who acquired it as suggested and covering all costs associated with the repurchase. Damages thus far exceed $50,000. 

  

  Business Response

  Date: 11/08/2022

  Thank you for the opportunity to address our customer's additional concerns.
  
  While we empathize with our customer's frustration, we stand by our previous response. GoDaddy was unable to renew the domain name in question utilizing the payment method our customer had associated with the service. They may have had multiple payment methods entered within their account; however, GoDaddy does not arbitrarily choose which payment method to use for product renewals on a customer's behalf. We recommend our customer set up a backup payment method to help keep this from happening in the future. The steps can be found at the following link: https://www.godaddy.com/help/set-a-backup-payment-method-724
  
  Additionally, GoDaddy sends notifications to our customers about the administration of their account, including confirmation emails for purchases, domain name registrations and transfers, renewal or expiration notices, and other service-related events. Notices were sent to our customer via email following each failed automatic renewal attempt. GoDaddy has no insight into what happens to an email after it leaves our system, how a customer's ISP or email client handles the email once received, or whether the message is simply disregarded.
  
  Furthermore, GoDaddy does offer protection plans for eligible domains, which customers may purchase and add to their registrations. These add-on services are not automatically added. Information and instructions to add a Domain Protection plan are provided in our Help article at https://www.godaddy.com/help/add-or-upgrade-my-domain-protection-plan-420
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy