Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,695 total complaints in the last 3 years.
- 721 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold a website for approximately $4000.00 when I only needed help with adding an online store to the basic website with godaddy. I was convinced by the salesman that I needed this hugely complicated website and that it would be better than what I already had. I was convinced that the website would include copywriting better than I could do myself and it did not.They refuse to give me a full refund even though I was unhappy with the service.
Business Response
Date: 04/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 16, 2022, our customer purchased our ********************** (WDS) and hosting services for a two-year term. This service enlists GoDaddy's?WDS team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.
Our WDS team worked with our customer to the best of their ability and to satisfy their design needs.
On May 11, 2022, in an effort to ensure our customer's satisfaction was met, our WDS team provided four months of website hosting and three months of ********* Services at no cost to our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our WDS Team has reached out to our customer and offered to continue working with them to help them perfect their website. As a sign of goodwill, our WDS Team extended our customer's website hosting and ********* Services plans for six additional months at no cost to our customer.
Additionally, as the service is not eligible for a refund, we encourage them to continue working with our WDS Team to complete their project. A copy of our Refund Policy can be found below.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:04/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer number *********. On January 20th at 3:20pm I received a automatic renewal notice for pennyfloat.com. On January 20th at 5:09pm i sent an email to cancel the renewal and refund payment. Now looking at my statement, I noticed this was never completed. Upon speaking to your customer service, they advised I am not within the 5 day refund period. I sent the email 2 hours after the renewal, and I have proof of that. I will upload it here.Business Response
Date: 04/05/2023
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 19, 2021, our customer registered the domain name in question for a two-year term in an online transaction.
On January 20, 2023, per our customers account preferences, GoDaddy automatically renewed the domain in question in good faith to honor agreements with our customer.
********************** sent notifications to them on December 20, 2022, and again on January 14, 2023, informing them the expiring items would renew per their account settings unless action was taken. GoDaddy gives its customers complete control over billing and renewal preferences. ****************** is a customer's responsibility.
From the document provided by our customer we see they replied to a donotreply@ email address at GoDaddy. After serious consideration, GoDaddy discontinued email support and added live chat as a support option due to high demand. This was done in the hopes of giving a timelier and more personal response to customer concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:04/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2023 I started a trial upgrade of my business email w/ GoDaddy to Business Professional email. I do not want to renew at the upgraded price of $199.88 due April 14, 2023. I've tried 5 times over the last two months to downgrade and renew at the original price, which was told to me to be $71. I've been left on hold for an hour on the phone, chat, and text. I can't get this upgraded price corrected despite spending hours trying to contact GoDaddy. No body will help me. My business email is now being held hostage and I am being scammed at the upgraded price or lose the email I've had for over 3 years. This is GoDaddy's issue not providing proper customer service. I will report this to the *** and whatever agency so other customers will not have to get ripped off.Business Accounts w/ GoDaddy:email: ************************** Website: OregonsMaids.comBusiness Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 28, 2022, our customer upgraded their email plan from Email Essentials to Business Professional for its remaining term.
On April 3, 2023, our customer contacted our ******************** for assistance with downgrading their email plan. Our staff attempted to assist our customer to the best of their ability and resolve their concerns. The process to downgrade a ********* email involves reassigning the user to a new plan at a lower tier. While working with our customer, our staff purchased an additional email plan. This purchase was refunded shortly after, which voided the transaction.
Our customer contacted our *********** again on April 5, 2023. During this interaction, our staff was able to successfully complete the downgrade process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to address their concerns. A transaction is considered a "void" by the processor if it has never settled, and the funds never left the associated bank account. The authorization may hold funds associated with the original sale for up to **** days, or up to 30 days for credit cards, before being credited back.
As a gesture of goodwill, we have extended our customers service for one year at no cost to them. All recent charges associated with their email have been refunded.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddyCustomer Answer
Date: 04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:04/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Upon purchasing a domain with GoDaddy, I was encouraged to try a "Free Trial" to build my website. I already paid for a hosting plan and assumed the site would be accessed through that (where I have four other sites). A week after building the site, GoDaddy informed me that, if I didn't pay the subscription fee for that "Free Trial" site, it would disappear. I am now left rebuilding my site from scratch, because they were dishonest about the way their website builder works. Whoever heard of letting a customer build a site only to delete it if they don't upgrade to a subscription, or delete it if they cancel their subscription? With zero ability to export the site to your own hosting: you're just screwed. What an unethical way to do business. Their "Website Builder" is a scam that entices customers with a "free trial" without telling them that, when the trial ends, their sites disappear.Business Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 18, 2023, our customer initiated a free trial of *********************** Websites + Marking Premium (***) plan. *** is a proprietary, do-it-yourself, template-based product that customers can use to construct, host, and manage a website.
Upon Publishing their website to their custom domain name, they have utilized a premium feature which requires a paid subscription. Upon the end of their Free Trial, they would be required to renew the subscription. If they do not renew the subscription, they will not lose the website, rather, they may continue to access the website content. However, the website will revert to a free URL, and they will no longer be able to utilize the custom domain feature.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer wishes to continue using the service as published under their custom domain name, they will be required to renew the service on or before the end of their free trial.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 04/08/2023
When the best answer from a company is "you didn't read the fine print," while they don't mention how they don't tell customers ANY OF THIS when they market to them (there's nothing about this anywhere but the contract), then it's obvious the company is unethical, as I originally said.
This is just more evidence of that.
Is this the reason their rating on BBB is so low?
Business Response
Date: 04/11/2023
Thank you for the opportunity to address our customers additional concerns.
When our customer elected to upgrade their free trial of GoDaddys Websites + Marking to a Websites + Marking Premium (***) plan, they acknowledged that to continue using the service as published with their custom domain name, they would be required to renew the service before the original timeframe expired.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 04/11/2023
Gosh, if only this boilerplate message made me feel as good as the last boilerplate message.Initial Complaint
Date:04/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
BETTER BUSINESS BUREAU Dear *** or Madam,My name is ************************* and I prepaid Go Daddy for a website design. After almost two months and two meetings with the Go Daddy web design team, they haven't delivered a product that was to my satisfaction. I have contacted them in regards of my displeasure with the progress they've made and asked them to terminate the contract. I was told by an account manager, and I quote, "Good luck getting your money back". I have also contacted them multiple times asking them to take down the social media accounts and posts on **************************** and ****** Business.Please review the attached document with my case with ********** trying to dispute the charge and get my money back. March 31,2023 TO:CHASE DISPUTE OFFICE CLAIM ID# **************** Dear Sir or Madam,Please review attached information regarding DISPUTE OF SERVICES RENDERED BY GO DADDY. On Jan 16, 2023 I contacted ***************************** over the phone with a Chase credit card for a website to be completed by Go Daddy. At no point in time was I advised about any Services Agreement or Refund Policy. This information was sent via email after the transaction was completed. The order number was **********. After the second meeting with the design team, I expressed that major changes needed to be made to proposed draft. We never had a third meeting due to the fact that I got stood up by the design team. On February 16, 2023, I wrote an email to ***** to let him know about my displeasure with the work and that I was going to contact ***** to try to get my money back. He replied to me February 27, 2023 saying I apologize for the late response. Ive been under the weather for the past few days. A few days later I contacted an account manager at Go Daddy and I asked him for my money back due to lack of performance and he said, and I quote: Good luck trying to get your money back. After that I contacted ********** to proceed with a formal complain and try to get my money back for services not rendered. I DID NOT AUTHORIZE GO DADDY TO POST ANY FORM OF ADD OR WEB SITE.Please review attached documents and email between me and Go Daddy.You can contact me via email ****************** or ************ Thank you for your time.**************************** I'm hoping that THE BEST BUSINESS BUREAU, will help me to recover 100% of my money and have GO DADDY TO PULL **** AND CLOSE ALL UNAUTHORIZED ACCOUNT AND REMOVE ALL POSTING FROM MEDIA SITES.Thank you for your time and waiting for your kind reply.Best Regards,************************* President of a **************** JB'S HOME SOLUTIONS, ***Business Response
Date: 04/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 1, 2023, our customer purchased our ********************** (WDS), and hosting services for a 1-year term. This service enlists GoDaddys WDS Team to create a custom website (for a one-time design fee), using GoDaddys Managed WordPress Hosting product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS Team before the site can be built. Our WDS team worked with our customer to the best of their ability and to satisfy their design needs.
A chargeback was initiated on the service in question on March 4, 2023. This chargeback withdrew payments made to GoDaddy and the services were suspended from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our WDS Team has been in contact with our customer and advised that as a one time courtesy, they will provide a full refund for the Managed WordPress Hosting and a 50% refund for the Design fee once the chargeback has been settled. Our WDS Team will continue to work with our customer to resolve their concerns amicably.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 04/10/2023
Dear Sir,
I contacted GO DADDY, for them to pull down all unauthorized posting with ********* INSTAGRAM AND ****** BUSINESS, ALL these accounts are TEMPORARILY BLOCKED, affected by GO DADDY DOING. The only way I will consider to agree TO A *************'S FOR GO DADDY TO CLEAR AND REMOVE ALL DOING.
Thank you for your time and waiting for your kind reply.
Best Regards,
*************************
Business Response
Date: 04/12/2023
Thank you for the opportunity to address our customers additional concerns.
On January 16, 2023, our customer purchased our ********* Services Premium (MSP) for a 3-month term. One of the services included in the package is on-demand social posts and social ad management. While we have the ability to post content and ads on our customers social media accounts, we will not have direct access to said accounts. Instead, to maintain the security of these separate account credentials, we will walk our customers through connecting them to our portal in their GoDaddy account (which has limited access to posting and running ads). GoDaddy does not control our customers social media accounts, nor do we have the ability to lock or unlock them.
When the ********* Services was canceled and refunded on April 6, 2023, it severed the connections from our portal to our customers social media accounts, removing our access to post on their behalf.
If our customer is not able to access their social media accounts, we encourage them to go through the account recovery options for each respective account.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddyInitial Complaint
Date:04/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy withdrew $99 on 3/25/23 and $41.34 from my bank account on 3/20/23 I called them to have the charges reversed and they said they were unable to reverse these charges even though it had only been a few days.Business Response
Date: 04/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 19, 2018, our customer registered 2 domain names for 1 year. On February 25, 2020, our customer purchased an *** certificate for 1 year. All of these items have auto renewed annually in accordance with our customers account preferences.
Most recently on March 20, 2023, the 2 domains auto renewed for 1 year and the *** certificate auto renewed for 1 year as well.
On April 1, 2023, our customer canceled one of the recently renewed domain names.
On April 4, 2023, our customer removed the payment method from the account that was used in the above mentioned auto renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was successful in connecting with our customer to cancel the remaining products and provide refunds as they were within our refund policy. They have indicated that their concerns have been resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 04/06/2023
Better Business Bureau:
This complaint is resolved **** called from GoDaddy and was very helpful took care of everything. Thank you
Regards,
***************************
Initial Complaint
Date:04/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to cancel one of my domains registered with Godaddy but their site does not allow me to do that with the error message shown, as attached. If I call them they do not answer the phones. By law, domain companies must allow the cancellation without any hassle but they are NOT following the law. Their service level degraded horribly and I no longer want to use their service. I am moving to Namecheap who offer much better service. Please have them delete my domain immediately without any more hassle and refund with the date of Apr. 01. I appreciate BBB for helping me on this matter.Business Response
Date: 04/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ****************************************.
On March 10, 2023, our customer purchased the domain name in question for a one-year term via the GoDaddy website.
On April 2, 2023, our customer successfully canceled the domain name in question. Canceled domains remain within our customer’s account for a standard period of time to allow them to redeem the domain if the cancelation was accidental.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy and exception to our Refund Policy, our office has issued a refund for the domain in question.
In the future, all refund requests will be processed per GoDaddy's Refund Policy, which can be viewed at *****************************************************y.
We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented.
Regards,
****
****** ** *** *** – GoDaddyCustomer Answer
Date: 04/04/2023
I appreciate BBB for helping me because they finally let me cancel the product AFTER I filed this complaint, although they still pretended as if they did not do anything wrong. They pretended as if I was supposed to pay for a year but I asked for a full refund. However, it is not true. I never asked for the full refund. They could have refunded partially by calculating the days that I used, according to the domain registration refund rule.
In addition to illegally refusing to cancel the product and refund, they advertised as if they offer 24/7 service but it is not true.
I marked their response as "unacceptable" because they did not acknowledge their fault and did not apologize. Please close this case as "Unsatisfactory". Thank you.Business Response
Date: 04/05/2023
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. The domain name in question is showing as canceled, and they have been issued a full refund.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
****** ** *** **O – GoDaddyCustomer Answer
Date: 04/11/2023
Godaddy refused to let me cancel, as I proved with the previous attachment. They let me cancel AFTER I filed this complaint to BBB. And then they lied again that it was cancelled on Apr. 2, when I have a proof that they finally let me cancel on Apr. 3. (Proof attached.) I did not even mention this lie in my last respond but now I am letting you know because she keeps insisting on the lie. Why lie even for the small stuff? Most of all, they refused to apologize for the problem and just claim that it has been cancelled any way. It is illegal, unethical and unprofessional. I do not think that she deserves to be on the CEO team and she should learn to apologize for the problem caused first. There are so many online complaints like mine against Godaddy online and no wonder why Godaddy service degraded so much. Please close this case as "unsatisfactory", because I do not want to deal with the pathological lies and vain arguments even from the CEO team.Initial Complaint
Date:04/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FOR OVER 40 days and countless ID submissions and :" RECOVER your account" submissions I still have not been able to log in to my account to use the several domains that i regretfully purchased from GO DADDY LLC!.A simple request of having a 2step verification removed because i have a new device to this very second STILL has not been done for me!. FOR 40 days i have not been able to use any of the DOMAINS I PURCHASED! FIRST it was because they were "UPGRADING" their servers. ive sent my ID pic to 3 other companies and it was easily excepted! BUT NOT WITH THE GODADDY useless customer support team! I GUESS there blind as bats! ( they just didnt want to actually have to work I guess ) Literally the rudest and most useless customer service I have dealt with HANDS DOWN over the last 20 years!!! SO NOW I HAVE BEEN ASKING FOR A REFUND of all the domains I have purchased on this particualr account that I have no access to and are useless to me because of their pathetic customer service, and I am getting completly ignored! Go figure! They wont get me back into my account infact it was as if they were doing everything they could to keep my out of my account like it was just a game to them!!! SO A REFUND IS COMPLETELY NECASSARY at this point! I have at least 10 domains on this account and I want a refund for every single one of them!Business Response
Date: 04/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 9, 2022, our customer updated their Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On January 12, 2023, our customer connected with our ************* Team for assistance accessing their account. Our Staff correctly informed them of the process to remove 2FA, which can be found here: ***********************************************************************.
From January 12 to April 1, 2023, our customer-submitted multiple requests to our Account Recovery Team (AR) to remove 2FA from the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** has a vetted process to remove 2FA. Additionally, GoDaddy takes account security very seriously, and our AR Team actively responded to them requesting legible documentation.
We encourage them to continue to work with our Account Recovery Team and provide the requested documents to disable 2FA from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/26/22, I purchased the domain name "couplescounselingstlouis.com" through godaddy.com/***.com. I never received instructions on how to transfer the domain to my own auspices, and though I was contacted via email 2x (10/26, 10/29) by the organization to facilitate, those emails were lost in the sea of emails I receive from godaddy.com. This organization has multiple email addresses, a business address, and my personal phone number, and I never received any other contacts. On 3/30/23, they wrote and instructed that because I hadn't replied to their email, "we will have to assume that you are no longer interested in the domain name" and they're saying it's no longer mine. I literally paid for it, own it, and now they are stealing it from me. Their final message appealed to terms of service for which I was never actually provided access.Business Response
Date: 04/06/2023
Thank you for the opportunity to address our customer's concerns.
On October 26, 2022, our customer purchased the domain name in question via Buy and Sell Domain Names | ***.com , a GoDaddy company. Buy and Sell Domain Names | ***.com is a marketplace for domain names that provides a platform for buying, selling, and transferring domain names.
On October 26, 2022, following their purchase, our customer was sent an email with instructions to transfer the domain; this and all subsequent communication to our customer was sent via a Buy and Sell Domain Names | ***.com email address.
Our customer was sent email reminders to transfer the domain on October 27, 28, and 29, 2022. They replied to the last with a question about the transfer process.
On October 30, 2022, our customer was sent the authorization code to transfer the domain.
On March 27, 2023, our customer was sent a final reminder notice giving them seventy-two hours to transfer the domain.
On March 31, 2023, our customer was notified that the time to transfer the domain had expired, and it could no longer be obtained. Later that day, they responded to this email.
Resolution:
Per our Terms of Service, which our customer agreed to upon conducting business via Buy and Sell Domain Names | ***.com , located at ****************************, buyers have thirty days from the date of purchase to transfer the domain they purchased. As stated in this response, our customer was provided significantly more time to transfer the domain, and they did not do so. As such, their rights to the domain expired per the terms they agreed to. Furthermore, involved parties acknowledge and agree that no refund will be issued after payment has been made to the seller.
While we understand our customer's frustration, for the reasons stated above we will not be providing them the domain or the requested refund.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our business started to use the paylink feature on GoDaddy.com on 2/6/23. We tested the product with 3 payment transaction. Received a payment from a customer successfully at the 4th transaction. On 3/27/23 a pay link was created and sent to another customer that ********************** has not released the funds to us. I called and attempted to resolve the issue with them directly. GoDaddy states that on the 1st payment transaction they often do a review. But this is the 5th transaction that is being held. They required proof of why we are receiving the funds and i sent them a copy of our invoice to our client. They still refused to release funds and the representatives were rude on the phone. They are now demanding several months of our business bank statements which opens us up to potential fraudulent activity. Our bank records involves all of our customers and we do not to provide their information either. Go Daddy has yet to have a manager call me or attempt to resolve this issue. What they are asking is beyond what should be legally required. We are a small business and them holding up our payment affects us paying the contractors who did the work timely and therefore affecting our business.Business Response
Date: 04/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 3, 2023, our customer set up ********************** Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on March 27, 2023.
On March 31, 2023, our customer informed our ********************** Payments team they did not wish to provide any further documentation. As such, the held funds were released to our customer and the ability to process future transactions in their account was disabled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
In certain situations, GoDaddy may request financial documentation to support a businesss financial health and credibility. Our review process is standard across the payment industry and documents are securely submitted through a restricted access and secure case management system.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
As the funds in question have been released to our customer, we consider this matter resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddy
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